Adult Social Care and Health Being Digital Strategy (2019 - 2021) - Kent ...
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Adult Social Care and Health
Being Digital Strategy
(2019 – 2021)
Strategy Overview
To help people to achieve the best possible health and well-being outcomes, living independent and
Vision
fulfilling lives in their own homes and communities by using digital innovation and technology for
people of all ages in organising and delivering care and support.
Enabled People Empowered Workforce
Improved Partnerships
Embedding intelligent information Developing a more productive,
Working closely with key partners
and new technologies that promote competent and confident workforce
Aims
across Kent to ensure we seek
individual health and wellbeing to and Care Sector to use the tools
opportunities to collaborate,
empower people to self-manage and information they need to
innovate and share information to
and allow them to effectively provide high quality care and
deliver better outcomes for people
access services support
Key Themes
Digitally enabled Digitally enabled Digitally enabled Digitally enabled Digitally enabled
People Place Practice Products Partnerships
Vision Statements
Imagine if…
People were able to do
We could develop a Service users were
more for themselves
We could transform the more productive, empowered and We could deliver better
and make use of
way services are capable and confident enabled to live more outcomes for people
intelligent information,
delivered across all workforce by ensuring fulfilling and by enabling key
tools and apps to
settings by improving employees have the independent lives by partners to more easily
increase their
connectivity and using right digital tools and utilising more collaborate, innovate
independence and
innovative technology. information and can advanced and and share information.
improve their quality of
work flexibly. innovative products.
life.
Digitally enabled Digitally enabled Digitally enabled Digitally enabled Digitally enabled
People Place Practice Products Partnerships
Outcomes
Digitally enabled Digitally enabled Digitally enabled Digitally enabled Digitally enabled
People Place Practice Products Partnerships
Transform the way Efficient and cost-
Improved information Flexible and mobile Improved health and
services are delivered effective assistive
advice and guidance working enabled social care connectivity
across all settings technologies
Intelligent online Utilising innovation
The care sector are Making systems and
systems to support facilities to explore,
supported to utilise tools work for
self-referrals and test and implement
new technologies practitioners
assessments new technologies
Apps and tools to
support and connect Improved digital skills
and abilities
people
Improved data and
analytics to inform
decision makingAims
Enabled People Empowered Workforce
Improved Partnerships
Embedding intelligent information Developing a more productive,
Working closely with key partners
and new technologies that promote competent and confident workforce
Aims
across Kent to ensure we seek
individual health and wellbeing to and Care Sector to use the tools
opportunities to collaborate,
empower people to self-manage and information they need to
innovate and share information to
and allow them to effectively provide high quality care and
deliver better outcomes for people
access services supportAim Narrative Enabled People Enable people to do more for themselves to increase their independence Current State Your Life, Your Wellbeing Strategy Alignment It is not always easy for people to find out what services and support are available and how to access them. Service users have to tell their story multiple times throughout their social care pathway. We are providing some assistive technology services but there are new innovative technologies in the market. Desired Future State Service users can engage with social care anytime, anywhere, • Create a smoother and safer pathway for our service users. on any device. • Support people to access good-quality advice and information that We provide residents with a choice of how they engage with us allows them to look after themselves. through providing multiple channels of communication. • Put the person at the centre of everything we do, supporting them to Our residents can use self-service tools to perform some tasks. choose and control what care and support they receive. We make use of artificial intelligence and robots to support people with accessing and navigating services.
Journey Map: Enabled People
Use the digital directory of
services to navigate way Use instant message
through health and social to talk to professional
care services
Access to information
through the use of
bots and AI
Receive a visit from
a professional in
person or virtually
Multi-channel adult Review and add notes
social care to personal care and
repository support plans
Visit the digital Receive
market place to reminders about
purchase equipment appointments
or services
Utilise apps and assistive
technology to improve well-
Undertake self- Schedule an being and decrease social-
assessments online appointment via app, or isolation
(financial and eligibility) with assistance
Digital Hotspots
Referral/ Contact Triage/ Assessment Service/ Review
• Adult Social Care web-page • Digital self-assessments (financial and eligibility) • Utilise apps and assistive technology
• Digital directory and market place • Appointment scheduling and reminders • Review and add notes to personal care and
• Web-chat and bot-chat support plans
• Artificial intelligence and bots • Digital Service – Virtualise a visit
• Instant messagingAim Narrative
Empowered Workforce
Develop a more productive and confident workforce and care sector
Current State Your Life, Your Wellbeing Strategy Alignment
Information is stored in multiple places and we are still largely
paper-based.
There is a high turnover of staff in some roles and recruitment
and retention can be difficult.
Our employees would like more flexibility in where and when they
can work.
Desired Future State
Whether in the office, at home, or on-the-go, we can access the • Continuously improve the way our services are delivered
information and apps we need, and be productive.
• Create a value-driven and outcome-focused culture that nurtures
We have access to a range of workspaces across the county. creativity and find new ways to meet people’s needs
We empower our employees by providing them access to the
information, tools, and insights they need.Journey Map: Empowered Workforce
Utilising intelligent data
gathered along the
Make social care Virtual Integrated pathway to inform
referrals electronically Triage decision making
Digital outcome
Schedule in monitoring
visits digitally
and make
changes Receive alerts of
Upon initial contact, Electronic data trends relating
create the person’s remotely signatures to service users –
digital single social predictive analysis
care record Electronically
monitor time spent
Visit the service user with the person and
either virtually or in record lone working In House provider
person electronic care and
Electronic support plans
Remotely review the payments automatically link up to
person’s pathway and Update the service social care client records
previous support notes, user’s record using
and update remotely dictation
Digital Hotspots
Referral/ Contact Triage/ Assessment Service/ Review
• One digital social care client record • Digital scheduling and rostering • Electronic call monitoring and lone working
• Electronic referrals • Digital Service – Virtualise a visit • Electronic outcome monitoring
• Virtual integrated triage between the right • Digital workflow/ pathway management • Electronic payments via systems
professionals • Remote access to digital service user information • Electronic provider Care and Support Plans
• Remote updates including dictation • Digital alerts of data trends and better use of dataAim Narrative Improved Partnerships Create opportunities to collaborate, innovate and share information Current State Your Life, Your Wellbeing Strategy Alignment Information between partners is not always readily available or easily accessible Duplication between health and social care services still exists Staff in some areas are working in silo Desired Future State Duplication between partners will be reduced through better • Make the most of the resources we have available to promote people’s information sharing. well-being by focusing on the outcomes they want to achieve. We will put the person at the centre of their care and focus on the • Improve communication and information sharing between partner outcomes the person wants to achieve. organisations Key Partners across Kent will work collaboratively to make better • Provide joined up care across organisations so that people do not use of the resources available. experience duplication or delays in accessing support or fall between the We will recognise the strengths of our partners and use these gaps. skills effectively through the delivery of care. • Make the most of our partners strengths when delivering joined up care.
Journey Map: Improved Partnerships
Shared health and
Service users’ health and care analytics to
social care information can improve decision
be viewed in one place - making
KMCR A person’s journey and
point on the pathway Increased Wi-Fi
can be viewed access across
electronically Kent
Access to primary
care networks to
enhance flexible
Referrals from working Provider portal to
partners can be Participation in enable access to
received digitally virtual MDTs social care’s client
records
Digital communication Digital shared health
between hospitals and and social care Care
social care to support and Support Plan
Information sharing
discharges between partners to
support MDTs
Digital Hotspots
Referral/ Contact Triage/ Assessment Service/ Review
• Referrals can be made digitally • Digital communications to support discharge from • Access to community hubs and increased Wi-Fi
• One digital social care client record – Kent and hospital • Digital shared Care and Support Plan
Medway Shared Care Record • Digital workflow/ pathway management • Provider access to social care client system
• Virtual MDTs • Shared health and care analytics
• Digital information sharing for MDTsCategories of Work
Category of Description People Place Practice Products Partnerships
Work
Digital Front Digital Front Door aims to provide residents of Kent and adult social care ü ü ü ü
Door service users with: better choice over how they access and navigate
adult social care services, improved access to information, advice and
guidance, increased ability to self-manage.
Digitally Digitally Enhanced Service Delivery aims to design and implement a ü ü ü ü
Enhanced range of tools to support our workforce with the delivery of adult
social care services and improving partnership working, with the aim
Service
of introducing efficient processes, making better use of available
Delivery resources, increasing productivity and delivering high-quality care.
Exploring Exploring assistive technology and apps aims to better understand and ü ü ü ü ü
Assistive test the assistive technology and apps market to support service users
to live more independent and fulfilling lives and promote service users’
Technology
health and wellbeing.
and Apps
Creating Creating and Using Smart Data aims to make the most of the data we ü ü
and Using collect to improve decision making and the quality, timeliness and
effectiveness of our services in support of our service users
Smart Data
Enablers Enablers will ensure the projects can be successfully implemented and ü ü ü
embedded by providing the right skills, tools and equipment.You can also read
