2021 AUT STUDENT ACCOMMODATION HANDBOOK
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2021 AUT STUDENT ACCOMMODATION HANDBOOK
CONTENT 3 WELCOME 4 IMPORTANT CONTACTS 8 EMERGENCY PROCEDURES 10 AUT STUDENT ACCOMMODATION BUILDINGS 11 AUT STUDENT ACCOMMODATION STAFF 12 PRE-ARRIVAL 13 ARRIVAL 14 FACILITIES AND OTHER IMPORTANT INFORMATION 18 YOUR LIVING SPACE 19 YOUR COMMUNITY 20 AUT SERVICES AND SUPPORT 23 FEES 25 POLICIES AND PROCEDURES 31 CITY CAMPUS MAP 32 NORTH CAMPUS MAP
WELCOME
Kia ora koutou (Hello) We hope that you will enjoy your time in our
accommodation. I encourage you to take
Welcome to AUT!
advantage of the facilities on offer and get
Living in AUT student accommodation is a involved with our community programme.
great option, especially if you are in your first
Please take the time to read through this
year of study or from outside of Auckland.
handbook. It contains information that you
Our goal is to provide you with a positive will find useful during your stay, as well as
and supportive residential environment what you should expect from us and what we
that assists with your learning and promotes expect of you.
healthy living and social wellbeing, through
We hope you have an amazing time, and
a coordinated residential life social
we look forward to hearing your feedback
programme.
about your experience staying in student
Our student villages are secure, with accommodation.
specialised staff and security available
Ngā manaakitanga (With best wishes)
on-site 24/7. Located just minutes away
from our City or North campuses, AUT’s
self-catered student accommodation is
Joanna Scarbrough
convenient and modern apartment-style
Group Director, Student Services
living, a place to foster friendships and
and Administration
achieve academic success.
3 AUT Student Accommodation Handbook 2021
IMPORTANT CONTACTS
Akoranga Student Accommodation
For fire, ambulance and police, call 111
Reception: 09 9219947
Duty phone numbers 24/7:
Hours:
AUT Main Reception 09 921 9999
Monday – Friday
Wellesley Student Apartments (WSA) 24/7
• 9am to 4pm Residential Service
021 613 690
Coordinators
Akoranga Student Village (ASV) 24/7
• 4pm to 9pm Residential Assistants
021 613 259
Saturday – Sunday
Duty phone numbers are free to call and • 11am to 1pm Residential Assistants
always held by accommodation staff or There is a night duty officer on site Thursday,
security. Student residents can call it 24/7 if Friday and Saturday, and AUT security
they need support. It’s the number to call for overnight 7 days a week should you require
things like serious incidents, lockouts, urgent support.
after-hours maintenance issues and noise
complaints. AUT Security
Student accommodation staff are available For any security concerns about yourself,
for any questions you may have and can other people, or property, you can contact the
support you to link it to AUT and external AUT Security and Emergency Team.
services.
Security patrol the campuses 24/7 and can
Wellesley Student Accommodation easily be identified by their uniforms, staff ID
cards or their security certificate of approval
Reception: 09 921 9478 badges. You can help security on campus by
Hours: identifying and immediately reporting any
risks, suspicious activity or incidents and by
Monday – Friday taking steps to avoid potentially hazardous
• 8am to 4pm Residential Service situations.
Coordinators
Contact: 0800 AUT SAFE (288 7233)
• 4pm to 10pm Residential Assistants
AUT Security: 09 921 9997
Saturday – Sunday Akoranga Village residential assistants:
• 8am to 10pm Residential Assistants 021 613 259
Wellesley Street Apartments residential
assistants: 021 613690
student.aut.ac.nz/around-campus/safety-
and-security
4 AUT Student Accommodation Handbook 2021Student health and wellbeing services How to contact the Student Hub
The wellbeing of our residents is our priority. • Phone: You can phone the Hub between
We know that where you choose to live plays 9am – 5pm (Mon to Fri) on
a massive role in your overall university 0800 AUT UNI (0800 288 864)
experience, from offering opportunities • Email: studenthub@aut.ac.nz
to make friends, to providing the right
• Online Booking: You can also book
environment to cook, study and sleep.
an online appointment with a student
Being away from home can make for a advisor using the AUT App to discuss
challenging time. If you are struggling to disability support, Special Consideration
settle into your new life, don’t do it on your Applications on emotional or mental health
own. You can contact an accommodation grounds, student visa queries or financial
staff member who will be happy to chat, assistance
provide support, and link you in with
AUT’s support services or external services Counselling and mental health support
where needed.
AUT offers free counselling services and
mental health support to all students based
Student Hub
in New Zealand. Sessions are confidential
AUT’s Student Hub is where students can and delivered by professional counsellors.
access a range of services.
Counselling is a process of privately talking
There’s a Student Hub on each of our three through anything that is concerning you.
campuses, so you can get help and support Counsellors provide a practical and solution-
when and where you need it. focused counselling approach to student
concerns.
Student advisors can help with study or
personal needs and will put you in touch with You can talk about a range of issues, whether
other campus services. Some of the services they are personal, study-related or in other
offered at the Student Hub are: areas of your life. This includes:
• Academic and personal advice • Relationships
• Advice to applicants • Difficulty with strong moods (like
• StudyLink and fees advice depression, anxiety, stress, loss, and grief)
• Financial support • Behaviours that cause problems (like
• ID cards and Auckland Transport tertiary addictions, irregular eating or sleeping)
travel discount help • Identity
• Support in making a Special Consideration • Concerns about personal safety
Application • Life events that impact on your wellbeing.
• Wellbeing checks
If you are concerned about your mental
• Services for our diverse communities health, support is available with a mental
(international, disability, LGBTQIA+) health advisor. They offer practical advice
and if you need other services, they can liaise
5 AUT Student Accommodation Handbook 2021with them to meet your needs. Students can To use it:
refer themselves; a formal mental health
– Ask at reception for a registration form
diagnosis is not necessary to access this
service. – Bring ID (your student ID or driver’s
licence)
Phone: +64 9 921 9292
– ConnectMed will email you a link –
Email: counselling@aut.ac.nz activate it within 7 days
Locations student.aut.ac.nz/support-services/medical-
centres/making-an-appointment
• City Campus: Level 2, WB building
Check out the ‘AUT services and support’
• North Campus: AX building
section in this handbook.
• South Campus: MB107
student.aut.ac.nz/support-services/ Employability and careers
counselling-and-mental-health-support The Employability Team can help you prepare
Check out the ‘AUT services and support’ for your future career. Get support from
section in this handbook employability and career specialists, and
develop your employability skills through
Puāwaitanga services, workshops, employer networking
events and resources.
An alternative to face-to-face counselling,
this external service offers private and Contact
confidential counselling sessions by phone. • Drop into the Employability Lab or
email employability@aut.ac.nz
puawaitanga.nz/
Locations on campus
Student medical centres • Employability Lab at the City Campus in
AUT’s on-campus Student Medical Centres WA202.
offer a free/low cost doctor (GP) service • North Campus, Tuesdays and Thursdays:
to most AUT students. Doctor and nurse AS, level 2
consultations are free for eligible students, • South Campus, Mondays and Wednesdays:
with automatic billing to your insurance MB, level 1 reception
company if you are an international student
(excluding for pre-existing conditions and How to make a complaint
sexual health).
AUT is committed to providing excellent
How to book an appointment customer service and an exceptional learning
• Phone: 09 921 9992 or 09 921 9998 experience. We genuinely want to hear from
you and welcome your feedback, suggestions
• Email: medicalcentre@aut.ac.nz
and concerns or complaints. Please get
• ConnectMed: Once you have enrolled in contact with your accommodation
with AUT Student Medical Centre, you can management team.
use ConnectMed to book appointments
and request repeat prescriptions online. Alternatively, AUT provide several ways for
ConnectMed is free online medical portal. you to tell us about your experience at AUT,
including formal surveys on your academic
6 AUT Student Accommodation Handbook 2021papers and programme(s), and on your Need to talk?
experience of University services.
• It’s not OK (family violence helpline) –
AUT also provide a direct service where you 0800 456 450
can personally report all feedback, including • Crisis Resolution – 0800 920 092
all complaints regarding services, harassment
• Healthline – 0800 611 116
and sexual harm –
aut.ac/HarassmentReporting • Lifeline – 0800 543 354 (0800 LIFELINE)
or free text 4357 (HELP)
You may also seek support from your student • OUTLine NZ (provides confidential
association, AUTSA. Contact 09 921 9805 or telephone support) – 0800 688 5463
email autsa@aut.ac.nz (0800 OUTLINE) available 6pm–9pm
• Samaritans – 0800 726 666
RUOK advisors
• Suicide Crisis Helpline – 0508 828 865
Our RUOK advisors are current students who (0508 TAUTOKO)
support students with their wellbeing across
• Trained counsellor – free call or text 1737
the City and North campuses.
any time
Safe to talk • Youthline – free call 0800 376 633,
free text 234, email talk@youthline.co.nz
safetotalk.nz/
• The Lowdown – free text 5626, web chat
• If you need help with anything, or if you from 7pm–10pm at thelowdown.co.nz,
have concerns about someone else, please email team@thelowdown.co.nz
let our student accommodation staff
know or you can contact the Student hub
studenthub@aut.ac.nz
7 AUT Student Accommodation Handbook 2021EMERGENCY PROCEDURES
• Meet at the assembly point and congregate
For fire, ambulance and police, call 111
with the members of your floor. A roll call
will be taken promptly
Also make sure you have downloaded the • Do not re-enter a building with an alarm
AUT Safe App for instant notifications in the sounding once you have evacuated
event of an emergency. • Alert duty staff if anyone is sick and room
bound, or needs assistance exiting a
Safety, security and fire building.
• Shut external doors behind you after you
come in. This is for the safety of you and Emergency lockdown
your peers. In the rare event of a lockdown as the result
• Lock your door and windows to protect of a security breach:
your belongings whenever you are away
• Remain indoors
from your room (even if just for a short
time). It’s also advisable that you lock your • Draw the curtains
bedroom when you go to bed at night. • Keep away from windows, out of sight and
• Do not burn candles or incense in the low to the ground
accommodation buildings. Fire safety • Turn off the lights
requirements strictly prohibits this. All • Lock and barricade the door
rooms are fitted with sensitive smoke
• Stay quiet but alert and put your mobile on
alarms that can be set off by deodorant
silent
spray, hair straighteners and burnt toast,
for example. • Calm your breathing, await instructions and
the all clear
Tampering with fire equipment/ lifesaving
systems may result in cancellation of your If possible, all key access will be suspended
residential contract. until the emergency lockdown has been
cleared.
Fire alarms
COVID-19 alert levels
Familiarise yourself with the nearest
emergency exit(s) and assembly point(s). It AUT accommodation facilities and support
is a requirement that all students residing for residents will continue to operate
in AUT accommodation know the fire irrespective of COVID-19 alert levels.
evacuation protocol. Staff will reinforce Residents can continue to reside and
procedures at the start of the year. complete studies during alert levels 1-4.
Accommodation charges will continue. AUT
In the event of a fire alarm: occupies facilities and residential rents are
• Leave the door of the room you are in collected by the owners of the building. A
unlocked but closed and close your discount or reduction during alert levels will
window if safe to do so be at the discretion of the owners.
• Calmly exit the building through the
nearest emergency exit
8 AUT Student Accommodation Handbook 2021Emergency preparedness False alarms
You should be prepared for an emergency. False fire alarms form the bulk of NZ Fire
It is recommended that all residents have a Service callouts. Each one has a cost to the
small personal emergency kit that is kept in taxpayer and AUT. Whether accidental or
their room, containing the following: malicious, there are circumstances where
this can be charged to the individual who
• Emergency contact details
set it off. Some common activators of false
• Torch and spare batteries alarms include touching/tapping or knocking
• Sturdy pair of shoes a detector in any way, steam from hair dryers
• Medications and straighteners, excessive use of alcohol-
based sprays and aerosols, and smoke from
• Hand gel
overcooked food.
• Bottles of water
• Snacks
• Jacket or something warm
9 AUT Student Accommodation Handbook 2021AUT STUDENT ACCOMMODATION BUILDINGS
City Campus accommodation – North Campus accommodation –
Wellesley Student Apartments Akoranga Student Village
Wellesley Student Apartments (WSA) Akoranga Student Village (ASV) has 40
offers self-catered accommodation for 502 townhouse-style, self-catered apartments
students. It’s a three-minute walk to the City with 204 beds. It’s a five-minute walk to the
Campus and close to public transport links. North Campus and close to public transport
On-campus living is a convenient, safe and links and shops.
social lifestyle.
Each apartment is fully furnished and has
Each apartment is fully furnished and has four or five bedrooms, two bathrooms, a
four or five bedrooms, two bathrooms, a shared lounge/dining area and a kitchen.
shared lounge/dining area and a kitchen.
All bedrooms are standard size (3.2m x 2.5m).
There are three bedroom sizes to choose
Some rooms have a double bed and some
from:
have a king single bed. All rooms have a
• Small (2.6m x 2.5m) wardrobe, desk, chair and bookshelf. You
• Standard (3.2m x 2.5m) need to bring your own bedding and linen.
• Large (4m x 3.4m) There are eight bedrooms for students with
access needs, including bathrooms with
Every room has a king single bed, wardrobe,
doors that open to the person.
desk, chair, bookshelf and heated towel rail.
You need to bring your own bedding and
On-site services and facilities
linen.
• Staff who are available 24/7 and on-site
There are 13 bedrooms for students with
• TV room
special access needs.
• Study area
On-site services and facilities • Lounge area
• Staff who are available 24/7 and on-site • Outdoor spaces
• TV room • Laundry
• Study area • Wifi
• Lounge area Refer to the back of this handbook for a
• Communal kitchen North Campus map.
• Outdoor spaces
• Laundry
• Internet
• Wifi
• Computers
Refer to the back of this handbook for a City
Campus map.
10 AUT Student Accommodation Handbook 2021AUT STUDENT ACCOMMODATION STAFF
The residential staff in student Residential Services Coordinator
accommodation are the first point of call
Our residential services coordinators are
to discuss any issues, find information
our customer care superstars, based at the
regarding events and activities, ask
front desk Monday to Friday. They manage
questions about the University, and request
resident queries, applications, rooming,
any maintenance jobs. They are very
finances, administration and maintenance.
knowledgeable and if they are unable to
help, they will put you in touch with
Night Duty Officer
someone who can.
Your night duty officer provides a consistent
Village Manager overnight presence at social gatherings,
primarily on Thursday, Friday and Saturday
The village manager based at each village
evenings. They maintain building security
is responsible for managing the facility and
and safety, and actively respond to critical
leading the whole team to create a supportive
incidents and emergencies that may arise.
residential experience for all residents.
Residential Assistants (RAs)
Residential Life Manager
Residential assistants are senior students
The residential life manager based at each
trained as peer leaders who coordinate
village manages our community events
activities in our student accommodation.
programme, focusing on helping residents to
RAs have many roles and responsibilities,
achieve their academic potential and develop
including building a residential community
life skills. They oversee the residential
through programming events, acting as a
assistants and provide critical incident
mentor for students, being a familiar first
management and pastoral care to residents.
point of contact for students with academic
or institutional questions, and enforcing
residential policies.
11 AUT Student Accommodation Handbook 2021PRE-ARRIVAL
Room allocation Flatmates
We will notify you of your room allocation Due to privacy laws, we won’t be able to give
before you arrive at your accommodation. out information about your new flatmates.
You will be invited to join the WSA or ASV
Although we will try and place you in
Facebook page prior to arrival where you can
your preferred room as selected in your
begin conversations with fellow residents.
application, we may not always be able to do
so. You must remain in the room allocated to
Under 18s
you for the duration of your contract unless
accommodation staff agree otherwise. Students who are under 18 when arriving at
AUT Accommodation will be required to live
With a fully occupied building, room in an under-18, alcohol free apartment. Once
movements are difficult. We generally don’t they turn 18, we will endeavour to move the
allow room movement requests for the first student, dependent on room availability. Until
two weeks after arrival as everyone settles in. the student can be moved, they must remain
We encourage you to discuss the situation under the rules of the apartment they are in.
with your RA or accommodation staff. We will
attempt to resolve any conflicts or points of Students who are under 18 will need to fill
difference before considering a change of out an indemnity form that provides us with
room. the current contact details of parents and/or
caregiver, and permission to correspond with
If, after remaining in your room for two them directly if necessary.
weeks, discussing the situation with your RA
or accommodation staff, and attending any Fortnightly welfare checks will be conducted,
mediation and/or resolution meetings, you as per the Codes of Practice for the Pastoral
would still like a change of room, you may Care of Domestic and International Tertiary
apply to the village manager for a change of Students.
room. Laws relating to underage drinking pertain to
Any change of room is at AUT’s discretion all aspects of residential life.
and will generally require another resident to
change rooms.
Check out what
to bring with you
in the ‘Your living
space’ section of this
handbook.
12 AUT Student Accommodation Handbook 2021ARRIVAL
Parking and unloading Pre-inspecting your apartment
WSA is located in a densely populated area in While our rooms are generally in fair
the Auckland CBD. There may be some on- condition, most have a few chips and marks
street parking on Mount Street or Wakefield on the walls, especially around high contact
Street, or alternatively there are two Wilson areas.
carparks on our block.
You will be asked to record all pre-existing
ASV has a large carpark where you can damage within 24 hours of arrival so that you
unload. See more details about parking for won’t be charged for it when you move out.
the year in the ‘Facilities’ and other important More information on how to submit this will
information section of this handbook. be provided in your welcome pack.
Checking in
We recommend checking in on your move-in
day, as staff will hold information sessions
and you will get to meet your new flatmates.
Orientation events such as a full village BBQ
will also be held to bring our new community
together.
When you arrive at your accommodation you
will be required to check in at reception. Your
personal details will be checked, a photo will
be taken to keep on file for security purposes,
and we will confirm your emergency contact
details.
Accommodation staff will be available to
give you a full induction, tour and settle you
into your new room. They will also check
you have joined our community social media
pages and are aware of upcoming orientation
events.
Flat meetings will be held by your RA within
the first 10 days of you checking into your
accommodation to ensure you are settling in
well and answer any questions that may have
arisen.
13 AUT Student Accommodation Handbook 2021FACILITIES AND OTHER IMPORTANT INFORMATION
Below is an overview of facilities within your Complaints procedures
student accommodation and how we operate. If you have a complaint, please raise this with
Please see the ‘Residential Policies’ for your RA or an accommodation staff member
more detail, including our disciplinary in the first instance.
procedures and legal obligations of AUT, staff A student who is dissatisfied with any
and residents under your accommodation aspect of the accommodation service
contract. being provided, is advised to follow AUT’s
complaints process if unable to remedy
Alcohol through talking with accommodation staff.
Alcohol is permitted in the flats of each
More information about AUTs complaints
village, however there is an expectation that
process can be found at aut.ac.nz/feedback
residents drink responsibly and are mindful
of all other residents. Alcohol is not to be
Drugs
consumed in the common areas of your
village, including common rooms and outside Both WSA and ASV have a zero-tolerance
areas. Accommodation staff and security policy regarding the use of illegal drugs
have the right to confiscate and destroy or sharing of prescription medicine.
any non-permitted items (as outlined in Infringement of the relevant regulations will
the Alcohol Policy) and any alcohol being result in immediate disciplinary action.
consumed in non-designated areas. Open Please also see the Drug Policy at the end of
alcoholic drinks are not allowed in common this handbook.
areas and hallways.
Please see the Alcohol Policy at the end of Inspections
this handbook for more information. Accommodation staff will inspect the
common areas of all apartments fortnightly,
Bicycle storage to ensure that all health and safety
Outdoor bicycle racks are available at both requirements are being met and to note and
campuses. You will need to bring your own address any maintenance issues.
locks. AUT Accommodation does not take Full apartment inspections (including
any responsibility for loss or damage to bedrooms) will take place twice a semester
bicycles kept on-site. We ask that you please and all residents will be given prior
do not store bicycles in the common areas of notice of upcoming inspections. These
your apartments. inspections involve entering apartments
and residents’ bedrooms to ensure that a
Closed circuit TV (CCTV) clean and a responsible manner of living is
The exterior of the building and common being maintained. These inspections are
areas and lifts are covered by CCTV for your not personally intrusive and do not involve
safety and security. The footage will only be opening any wardrobes or drawers in
viewed by the AUT Estates team. bedrooms.
14 AUT Student Accommodation Handbook 2021Internet Mail collection
Our wifi network is AUTWSA for Wellesley Please ensure all mail delivered to your
and AUTASV for Akoranga. Use your AUT accommodation has your full name and
network username and password to access the apartment number. Use the address
wifi network. There are no data points in your template below for your relevant student
rooms. accommodation:
To connect consoles or other devices to the
wifi network, you will need to log a job with WSA ASV
AUT Network Services to get a onetime access Your name Your name
code. You can speak to accommodation staff Apartment number Apartment number
for support. 8 Mount Street 42 Akoranga Drive
Auckland, 1010 Northcote,
Laundry facilities New Zealand Auckland, 0627
AUT’s accommodation facilities both have New Zealand
communal laundries. The washing machines
and dryers are large commercial grade
Small parcels and letters will be put in the
machines and are operated by eftpos/credit
mailboxes outside reception.
card. You will need to provide your own
laundry powder or liquid. Larger and ‘signed-for’ parcels will be stored
behind reception, and you will be notified
One large load in a washing machine or dryer
via email to collect. These can be picked up
costs $3.00 at WSA, and $3.25 at ASV.
between 8am-9pm at WSA and during office
Please ensure you remove your clothes from hours at ASV. Please bring your student ID.
the machines as soon as they are finished to
While staff will do their utmost to ensure your
allow for the next resident to use. Hanging mail gets to you, accommodation staff and
washing from apartment windows is not AUT cannot be held responsible for lost
permitted. /damaged/un-delivered mail.
Lockouts Maintenance
There is always someone to assist you if you Maintenance issues can be reported to
forget your access card/key or leave it in your the office. If you notice items, fittings or
room. During office hours, come to reception furnishings that are broken, missing or
for a one-time access card. not working in the manner intended for
After-hours, you need to call the duty proper use, please let us know. Where the
phone to speak to the on-call staff/security situation is urgent (for example, a leak or
member. Please keep in mind that more electrical problem) and presents a danger
pressing matters may prohibit these staff from to residents or is likely to result in property
attending to your lockout immediately, so you damage, accommodation staff must be
will need to be patient. immediately notified. Once you have advised
of maintenance issues, you are giving consent
for staff to enter your room/apartment to fix
the issue.
15 AUT Student Accommodation Handbook 2021Medical noise, please contact accommodation staff.
First aid supply kits are available and are If you are asked to lower your noise levels
accessible to all residents 24 hours a day. We by accommodation staff or security, you
have additional kits to be used at external must respond immediately. If non-compliant,
activities and other events. Accommodation further disciplinary action such may be taken.
staff are trained in first aid and will, in
all cases, assess a situation and provide Right of entry
assistance to the resident in need. Should a Accommodation staff reserve the right
serious accident occur where an ambulance to enter any room at any time for any
is required, residents at the scene should first purpose reasonably connected with the
call emergency services on 111 and then alert wellbeing, welfare, and safety of people
duty staff. or for inspection/maintenance of AUT
Accommodation property.
Parking
WSA does not have any parking facilities Room swaps
available. Privately operated parking buildings From time to time, there may be reasons
at full commercial rates are in the area, so we a resident wants to consider swapping
recommend looking into these should you rooms with another resident in the building.
require a parking space. We recommend that you speak to the
ASV has a large carpark but there are a limited accommodation team about your reasons for
number of car parks which are available to wanting to swap before taking any further
purchase for the term or full year. These are steps. They may be able to help with whatever
sold on a first in, first served basis and you is causing you to want to swap.
need to indicate in your application if you Swapping rooms is dependent on us being
would like one. The cost is $340.00 per term
able to find somebody for you to exchange
and are monitored by security however, they
rooms with and is subject to the approval of
are not private.
the village manager. Residents must ensure
Security in the ASV carpark is not guaranteed that the room is left in a suitable condition for
and owners are advised to have full insurance the swap to take place.
cover and should not leave valuables in their
cars. Rubbish and recycling
Rubbish and recycling facilities are available
Pets 24/7 and get emptied regularly. Residents are
AUT Accommodation operates a strict no pet expected to bag and tie rubbish from their
policy. You are not permitted to keep pets of room before bringing it to the designated
any kind in AUT accommodation facilities refuse area.
(except for assistance dogs).
Separate bins are provided for general refuse
and recycling. Please make sure you are using
Quiet hours
the appropriate bins, as any contamination
Noise levels should not be excessive during causes a delay in pick-up.
the day, and rooms are to be quiet by 10pm
every day. If you are experiencing excessive
16 AUT Student Accommodation Handbook 2021Safety The smoke detectors will activate when steam,
Always lock your door (especially late at night) smoke, dust and aerosol sprays exceed the
and when you leave your room. Be vigilant with set point for each detector and will instigate
items such as laptops, mobile phones, game a call out from the fire service. The system
devices and other high-value goods. Never lend can detail the exact location, time and type
others your access fob, as doing so puts you at of activation. If the activation is found to be
risk of incurring charges if they lose it or cause caused through negligence, any charges
any damage. We won’t be held responsible if incurred may be passed onto the resident or
they take any items from your room. apartment responsible.
Security Visitors
AUT Security and Emergency Management All social gatherings must be approved by
are responsible for the security and the village manager and a social gathering
emergency management of each AUT campus application needs to be submitted.
including student accommodation facilities. Visitors should not be left unaccompanied
For any security concerns about yourself, other in any common spaces, apartments or when
people, or property, you can contact the AUT utilising any of the facilities. Visitors are not to
Security and Emergency Management team. use car parks assigned to residents (ASV only).
All visitors, unless staying as an overnight
Duty security number: guest, must quietly vacate the premises by
10pm Sunday to Thursday, and midnight
0800 AUT SAFE (288 7233) Friday to Saturday. Accommodation staff will
(+64 9 921 9997) respond immediately towards any anti-social
behaviour by visitors, which is likely to result
Security patrol on campus in the visitor being issued a trespass notice
Security patrols AUT campuses 24/7, and and disciplinary action being taken against
accommodation facilities from 7pm-7am. the resident host.
The security team can easily be identified by
their uniforms, staff ID cards or their Security Overnight visitors
Certificate of Approval badges. Visitors staying overnight are those deemed
You can help security on campus by to be on the premises after 10pm (Sunday to
identifying and immediately reporting any Thursday) or midnight (Friday to Saturday).
risks, suspicious activity or incidents, and by Each resident may only have one overnight
taking steps to avoid potentially hazardous visitor at a time and two guests per apartment
situations. per night. All overnight visitors must be 18
years or older unless prior approval is given
Smoking by Management. An individual may stay for
two consecutive nights and no longer than
AUT is a smokefree university. Smoking,
five nights per calendar month.
including vapes, E-cigarettes and shisha, is
not permitted anywhere on campus or in
the accommodation areas. This includes all
outdoor spaces.
17 AUT Student Accommodation Handbook 2021YOUR LIVING SPACE
What’s provided? Decorating your room
Although each room may have a slightly We understand that most students like to
different layout or outlook, they all have the decorate their rooms to make it feel more
exact same fittings and furnishings. comfortable. However, we ask residents not
to fix anything to the walls or ceilings of the
Each room has:
apartments with anything other than brand
• A king single bed or double bed mattress name Blu-Tack or 3M hooks.
• Mattress protector Please do not use pins or off-brand wall
• Study desk tack, as you may be held liable for damages
• Wardrobe caused.
• Noticeboard
Apartment kitchen and lounge
• Heated towel rail (WSA only)
All apartment common areas are furnished
You are welcome to move the furniture with:
supplied around the room, provided that no
• Dining table and chairs
fixtures or fittings are unscrewed or taken
down, and you return the furniture to its • Couches
original position when you leave. Furniture • Coffee table
in communal spaces must not be moved to • TV table and TV
your room.
• Wall heater
What to bring The kitchens are equipped with:
The furniture provided takes up a lot of • 4 cooker stove-top
space, so we don’t recommend bringing any
• Microwave oven
other large furniture. You may want to bring a
few smaller storage shelves. • Refrigerator and freezer
• Sink
All residents will need to bring their own:
• Bed linen, including pillows (unless linen
pack purchased prior)
• Towels and bathmats
• Coat hangers
• Cleaning materials
• Desk lamp
• Laundry basket
• Emergency kit
• Food
18 AUT Student Accommodation Handbook 2021YOUR COMMUNITY
We hope that you have a great year living Event photography
with us, making friends and memories that Photos and videos are often taken at events.
will last a lifetime. Our vision is to empower These are then posted on our social media
and enable our student residents to engage sites and used to market our Residential Life
with the wider accommodation community. Programme – if you don’t want your photo
taken or used, please let staff know.
Social events
We run a variety of social events every Flatmate issues / anti-social behaviour
month from quizzes and baking challenges Life in student accommodation has many
to exercise classes and bingo. At the start advantages and can give you the opportunity
of semester, we will be hosting a Student to meet new people and make lifelong
Accommodation Orientation – a full week friends.
of events to help you settle in and make
new friends and learn about university However, in a place where many people
accommodation life. call home, small tensions can lead to larger
conflicts.
Our social events aim to be accessible to
everyone, so expect there to be a mix of Common causes of conflict include:
virtual and in-person activities, for small • Playing music too loudly, particularly with a
groups and the full village. high level of bass
Battle of the Bridge (BOTB) is a year- • Having noisy friends in your room,
long competition against the other AUT especially late at night
accommodation facilities fighting for the • Having friends constantly over to your
BOTB trophy. accommodation without consulting
During Orientation you will be provided flatmates
with a calendar of events for the year. We • Leaving dirty dishes, food and rubbish lying
recommend you also keep an eye on our around
social media sites (linked in your welcome Living in student accommodation requires
email) and noticeboards around your hall tolerance, an ability to listen to the other
for other activities, groups, and events person’s point of view, as well as an
happening in your village. awareness of the effects of your behaviour
on other people.
Event attendance
Whilst not mandatory, we recommend Similarly, sharing a flat or residence places
getting involved in our residential a personal responsibility on everyone to
communities. Attendance numbers will be understand the lifestyle of other student
taken for health and safety records and residents, and may take some adaptability
future event planning. and compromise.
If you and your flatmates or neighbours are
experiencing problems, you should contact
your RA or accommodation team, who will
discuss your difficulties and work with you
towards a solution.
19 AUT Student Accommodation Handbook 2021AUT SERVICES AND SUPPORT
Academic learning support – learning Disability support
advisors If you have a disability or impairment, contact
You can get help with a range of academic a Disability Support staff member in the
skills from AUT learning advisors, who are Student Hub who can provide support to
based at the AUT Library. Join a workshop, participate as fully as possible in learning.
talk to an advisor or get help online – they
Some types of support they offer include:
offer support with writing, research, note-
taking, exam and reading skills. • Sign language interpreting
• Loop systems, digital recorders and
Consent Matters online course SmartPens
Consent Matters is an online course • Training on different software systems or
that explores sexual consent, bystander technology
intervention and more. You can find out more
• Assistive technology like screen readers,
about what the course offers by logging into
magnifiers and specialised software
Blackboard. You can find this course under
the open organisations tab. • Planning for exams (eg extra time, readers
and writers, separate rooms)
Counselling and mental health support • Information around campus accessibility
At AUT, all domestic and international (eg maps, parking information)
students can get free, confidential • Talking with your lecturers or programme
counselling sessions and mental health leaders
support. For more information, visit
aut.ac.nz/disability
Counsellors are based at all campuses.
You can also get help from mental health
advisors. International student support
Contact the Student Hub to access their
If you’re a current student based at City international support staff. They can help
Campus, check Student Hub Online for more international students with:
information or drop into level 2, WB building,
City Campus, or phone them on • Immigration matters
(09) 921 9292. • Visas
If you’re a current student based at North • Insurance
Campus, check Student Hub Online for more • Accommodation
information or drop into AX (AUT health) • Life in New Zealand
building, 3 Akoranga Drive, or phone them
• Setting up a bank account
on (09) 921 9292.
• Talking to faculties
For support outside regular hours, you
can call any of the helplines listed in the
‘Important contacts’ section at the front of
this handbook.
20 AUT Student Accommodation Handbook 2021Māori support Rainbow support
At AUT we’re dedicated to the success of our Our rainbow community coordinator can
Māori students. We offer a range of services offer services and resources for students who
and activities to support you during your identify with diverse sexual orientations, sex
studies here. These include: and gender identities. They are also involved
with many rainbow events in Auckland.
• Learning mentors who can help you settle
in and support you with your studies Some of the services include:
• ‘Whānau spaces’ – areas you can meet • A rainbow student room located in WB
others, relax or study on campus building on the City Campus, where you
• Māori student support advisors on each can study, relax and meet with others
campus who can help with questions and • Student groups and networks, including
advice on personal and study topics Out@AUT and TGNC@AUT
For more information, visit student.aut.ac.nz/ For more information, visit aut.ac.nz/rainbow
support-services/takawaenga-maori-maori-
student-support Spiritual and religious support
Want to explore your spirituality or learn
Pacific support
about other faiths? In 2021 AUTSA will be
AUT are committed to empowering pacific offering a spirituality service, supporting the
communities through education. We offer a diversity of belief and faith of our student
range of support services and networks to members, and exploring ideas of spirituality
our Pacific students though the Student Hub. and philosophy.
These include: For more information, visit autsa.org.nz/
• Networking and study groups spirituality
• ‘Fono rooms’ – areas you can meet others,
Student ambassadors and peer advisors
relax or study on campus
Student ambassadors and peer advisors are
• Leadership opportunities
current AUT students who help students
For more information, visit aut.ac.nz/pacific settle in during their first semester. They help
at events including Orientation and can give
Peer mentors tips about life on campus, eg where’s a good
Peer mentors are senior AUT students who place to eat or buy something, how to get
provide help with study, subjects and papers. help or support, and how to study.
They will help you develop your learning
skills by giving you one-on-one tutoring or Student Hub
general academic support. You can access a AUT offers some of the most comprehensive
peer mentor by making an appointment via student support services in New Zealand,
the AUT App. If you haven’t downloaded the and our Student Hub is where you can access
AUT App, visit aut.ac/autapp these services. There’s a Student Hub on each
of our three campuses, so you can get help
and support when and where you need it.
21 AUT Student Accommodation Handbook 2021Student Hub advisors can help with study or Routine appointments are free for domestic
personal needs and will put you in touch with students who enrol with the centre as their
other campus services. main healthcare provider.
Some of the services offered at the Student Services at the medical centres include:
Hub include:
• General healthcare
• Academic and personal advice • Sexual health and contraception
• Support and advice with Special • Emergency contraceptive pill (free for
Consideration Applications students)
• Fees advice and financial support • Minor surgery
• Wellbeing checks • Maternity care and pregnancy testing
For more information, visit • Travel health
aut.ac.nz/studenthub • Vaccinations and immune screening
Student medical centres
AUT has medical centres for students at our
City and North campuses. These are staffed
by doctors and nurses who provide a range
of medical services. The South Campus offers
nursing services only.
Check out the Student Hub Online
for more details including locations,
costs and enrolment information,
or phone:
• City Campus: +64 9 921 9992
• North Campus: +64 9 921 9998
22 AUT Student Accommodation Handbook 2021FEES
Accommodation fees are outlined in your How to pay
accommodation contract. If you chose to Payment of the deposit and the instalments
pay in instalments, you would have been must be made through the online portal or by
sent a payment schedule with the dates your direct bank transfer.
payments are due.
You will need to set up an automatic payment Online portal
with your bank. Please ensure you are using The sign-in details for the online portal
the correct reference so we can match your were created by you when you made your
payment in our system. initial application and should have also been
emailed to you.
Payment schedule
The online portal allows you to pay securely
• First payment date: 5 March 2021
and instantly by credit card, debit card and
• Last payment date: 5 November 2021 internet banking. Please note, if you are using
Please make sure you have paid your a credit card to pay your accommodation
installment amount on or before the dates fees, there will be a 1.9% transaction fee
listed: applied to cover merchant charges.
SEMESTER 1 ONLY Direct bank transfer
Alternatively, you can make a bank transfer.
Friday, 5 March 2021
Please see bank details below, and ensure
Friday, 19 March 2021 you put the appropriate reference so we can
Friday, 2 April 2021 match your payment with your account.
Friday, 16 April 2021
WSA bank account details
Friday, 30 April 2021
Account name: Auckland University of
Friday, 14 May 2021
Technology
Friday, 28 May 2021 Bank name: ANZ Banking Group (NZ) Ltd
Friday, 11 June 2021 Branch: Cnr Queen and Victoria Streets,
Auckland, New Zealand
SEMESTER 2 ONLY
Account no: 01 0102 0014577 02
Friday, 30 July 2021
Details to appear on AUT’s bank statement:
Friday, 13 August 2021
Particulars: (max 12 characters) Surname,
Friday, 27 August 2021 First name
Friday, 10 September 2021 Code: (max 12 characters) WLS Board
Friday, 24 September 2021 Reference: EntryID
Friday, 8 October 2021
Friday, 22 October 2021
Friday, 5 November 2021
23 AUT Student Accommodation Handbook 2021throughout the year to AUT students via the
ASV bank account details Student Hub.
Account name: Auckland University of If you’re experiencing financial difficulty while
Technology studying at AUT, they may be able to provide
Bank name: ANZ Banking Group (NZ) Ltd the following financial assistance:
Branch: Cnr Queen and Victoria Streets, • Food or transport vouchers
Auckland, New Zealand • Vouchers for household needs
Account no: 01 0102 0014577 07 • Rent arrears payments to landlords
Details to appear on AUT’s bank statement: • Utilities and other living expenses
Particulars: (max 12 characters) Surname,
Either talk to accommodation staff for support
First name
accessing financial assistance or apply through
Code: (max 12 characters) ASV Board the Student Hub.
Reference: EntryID While we will endeavour to assist you, we
reserve our rights under the accommodation
Eftpos payments contract in the event of any non-payment:
If you are unable to use the portal to make your 1. You will be required to pay an additional
accommodation payments, you can pay via late payment fee of $50.00. If you have
eftpos at reception Monday to Friday, 8am-4pm. discussed your reasons for late payment
with us before the due date, we may, at our
Guarantor discretion, waive the late payment fee.
International students will need to provide 2. You will be required to pay our reasonable
a guarantor – a third party, such as a parent debt collection costs incurred in respect of
or close relative, who agrees to secure or the outstanding balance.
‘guarantee’ somebody’s tenancy agreement or
3. A hold may be applied, meaning you will be
contract.
unable to receive your grades or re-enroll.
Insurance Early termination of contract (please see the
Residents are responsible for ensuring their Accommodation Contract for specific details)
personal property. AUT holds no accountability Your accommodation contract contains details
for the loss of property through damage, theft on early termination or withdrawal of your
or other means. accommodation contract, and your liability if
We recommend residents hold an insurance you decide to cancel.
policy that covers personal property loss and If you are considering withdrawing from your
theft, alongside cover for liability of damage to accommodation contract, we encourage
the accommodation facilities. you first to discuss your situation with
accommodation staff.
Financial issues and assistance
If you decide you want to withdraw, you will
In the event of unforeseen financial issues, be required to fill out an ‘Early Termination of
we encourage you to discuss your situation Contract’ application, which will provide more
with accommodation staff before the due date information on next steps.
for payment. Financial assistance is available
24 AUT Student Accommodation Handbook 2021POLICIES AND PROCEDURES
As a residential facility related to 1.3 Consumption of alcohol is not permitted
academic pursuits, members of our AUT in any common or external areas
accommodation community are expected without the express permission of
to respect the rights and dignity of other Accommodation Services management
residents and accommodation staff at all
1.4 Kegs are not permitted
times.
1.5 Drinking games are not permitted in the
Residents must take full responsibility for
accommodation sites. Implements for
acting in ways that demonstrate respect
the rapid ingestion of alcohol such as
for themselves and others. As recognised
funnels, beer bongs and yard glasses are
adults, all residents are legally subject to New
prohibited. Equipment for brewing and
Zealand laws.
distilling is not permitted on the premises.
AUT holds residents responsible for knowing The collection and displaying of drinking
the policies set out in this handbook. These related paraphernalia such as cans and
policies exist to facilitate the educational alcohol bottles is also not permitted
process and ensure a safe, fair and successful
1.6 Open or partly consumed vessels of
experience for all residents. Ignorance of
alcohol are not permitted in common or
policies is not an acceptable excuse for any
external areas at any time
policy violation.
1.7 Storage of such alcohol must be within
All residents and their guests must promptly
each resident’s own bedroom or, by
cooperate with AUT accommodation staff
mutual agreement with other residents,
and security, including, but not limited to,
within apartment common areas. The
providing a photo ID upon request. This
amount of stored and unconsumed
includes compliance with instructions
alcohol must be minimal and cases of
whether oral or written.
cans, bottles, kegs or similar are not
permitted to be stored in apartment
1.0 Alcohol Policy
common areas and/or bedrooms
Alcohol is permitted within University
accommodation for residents’ own 1.8 Empty alcohol containers must be
responsible consumption. disposed of in the appropriate receptacles
and not be left to accumulate within
1.1 Alcohol is not to be brought into bedrooms or apartment common areas
University accommodation by visitors.
Any visitor in an intoxicated state will be 1.9 Accommodation Services management
immediately removed from University may, from time to time, organise events
accommodation premises for residents where alcohol may be
provided. In such cases, as a “Responsible
1.2 Excessive use of alcohol, or continued Host” the University reserves the right to
intoxication by a resident will be regarded limit the amount of alcohol provided to
as a breach of discipline and action will be residents
taken under the provisions of section 6 of
the AUT Discipline Statute
25 AUT Student Accommodation Handbook 20212.0 Drug Policy 3.2 Incidents of alleged harassment or
AUT Accommodation have a zero-tolerance discrimination should be reported
policy to drugs. to accommodation staff, or filed via
AUT’s online reporting website: aut.
2.1 The possession of any prohibited drug is ac.nz/student-life/sexual-harm-and-
a criminal offence. The possession and/ harassment-reporting
or use of any prohibited drug by any
resident is not permitted within University 3.3 Accommodation staff will report this to
accommodation premises or grounds the AUT Manager Student Conduct and/
and may result in termination of the or the appropriate authorities
Accommodation Contract by AUT and 3.4 The University Harassment Prevention
possible legal action by the Police Policy and its provisions are to be
2.2 Any resident who has reasonable observed at all times.
grounds to suspect that another resident Definitions of harassment and
possesses or is using prohibited drugs discrimination include the following:
should report this to a duly authorised
University person • Harassment: Any behaviour (verbal,
written or physical) that abuses, assails,
2.3 Where accommodation staff or AUT demeans, intimidates, victimises or
Security has reasonable grounds to effectively creates a hostile environment
suspect that a resident is in possession of for any person
prohibited drugs, the right is reserved to • Discrimination: Unequal treatment of or
inspect that resident’s room unfavourable distinction made against
2.4 Where Accommodation Services a person based on race, nationality,
management have reasonable grounds ethnicity, gender, age, marital status,
to suspect that a resident has been or disability, religion or sexual orientation
intends to supply prohibited drugs to
other persons, the Police will be informed 4.0 Smokefree Environment Policy
4.1 Smoking is not permitted at any time
3.0 Harassment and Discrimination Policy within University accommodation
AUT seeks to provide residents with including bedrooms, apartment common
a community free of harassment, areas or any enclosed communal areas.
discrimination or violent behaviour against Smoking is not permitted within proximity
any person or group, based on race, religion, to any University property entrance
gender, sexual orientation, marital status, 4.2 The ban applies to all substances which
age, nationality or disability. Therefore, can be smoked including but not limited
harassment and/or discrimination in all to cigarettes, rollups, pipes, hookahs/
forms are expressly prohibited. shisha pipes and cigars
3.1 AUT is committed to taking action against 4.3 If you are found smoking in a prohibited
all forms of sexual or gender harassment, area, any costs relating to cleaning/
or discriminatory acts, including coercive redecoration required to clean and refresh
sexual behaviour the area will be chargeable
26 AUT Student Accommodation Handbook 20215.0 Noise Policy 6.0 Visitor and Overnight Guest Policy
5.1 Residents first and foremost have the right For reasons of health and safety, AUT Student
to study and to sleep within AUT Student Accommodation may only be entered by
Accommodation facilities residents, their bona fide visitors and persons
having legitimate business at University
5.2 It is the responsibility of all residents and
accommodation.
their guests to follow the quiet hours and
courtesy hours policy in the building 6.1 Residents may bring visitors
into University accommodation,
5.3 Courtesy hours are in effect 24 hours
acknowledging they are responsible for
a day inclusive of all hallways, rooms,
the conduct of their visitors at all times
lounges and courtyards and refer to
general noise levels which should be 6.2 Visitors, unless staying overnight with the
‘within reason’ permission of Accommodation Services
management as outlined below, must
5.4 Quiet hours are in effect from 10pm-
leave University accommodation by 10pm
8am from Sunday to Thursday, and 12am
Sunday to Wednesday and midnight
(midnight)-8am on Fridays and Saturdays
Thursday to Sunday
5.5 During quiet hours, no noise from any
6.3 Residents may have one visitor stay in
source should be audible from outside the
their room for two consecutive nights and
room in which it is occurring, including
no longer than five nights per calendar
lounges. Nor should voices be heard
month, provided they have notified
throughout the hallways. All residents
Accommodation Services management
are expected to act upon such requests
and signed the visitor book. Visitor stays
without retort
of longer than two consecutive nights
5.6 Accommodation staff and AUT Security will require the express permission of
have the right to request noise levels are Accommodation Services management
lowered. If their request is not adhered and will incur a payment
to, residents involved may face further
6.4 Where Accommodation Services
disciplinary action
management determine that a
5.7 Accommodation Services management visitor has been staying in University
may impose additional “quiet times” such accommodation in contravention of
as the period immediately prior to and 6.1, 6.2 and 6.3 above, the resident
during examinations called a noise ban. responsible for that visitor will be subject
During scheduled noise bans there are to Accommodation Services disciplinary
to be no visitors after 10pm including no measures. The resident shall also be
overnight guests. There are also to be no responsible for any fees that may be due
social gatherings because of the visitor staying
27 AUT Student Accommodation Handbook 2021You can also read
