2021: Extraordinary Social Innovation - SE Health
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2021: Extraordinary
Social Innovation
START
CEO Empowering Transforming Strengthening Honouring End-of- Special
Remarks People Care Systems Talent Life Journeys Features
CEO Remarks At SE Health, our people are impacting communities every day. Working with purpose,
our teams are delivering safe, holistic care, celebrating special moments in that care,
and honouring the lives and stories of every individual, in the places they call home.
We call this Hope and Happiness; and it’s a purpose we are committed to every day,
A Year of Extraordinary regardless of the circumstances.
Social Innovation When COVID-19 devastated communities and lives, SE Health was there, dedicated to
continuing that incredible impact and ensuring that the people we care for were safe
at home.
Shirlee Sharkey
Purpose, Mission, Values, Vision We faced pandemic challenges head on; using Hope and Happiness as a vehicle to drive President & CEO
compassion, innovation and resilience. The result: a year of extraordinary social innovation,
demonstrating our empathy, kindness and leadership in a time of global crisis.
There were more than a few obstacles – limited access to PPE, continually changing
public health guidelines, fear, exhaustion, and grief – but in mere days, we transformed
our care provision, pivoting services to virtual where appropriate, supporting safe
in-person interactions, and keeping our clients and their families connected, the best
way we could.
From our work in the community to our redeployment efforts in hospitals and long-term
care homes, our incredible people answered the call, putting their own needs aside to
serve others. At the same time, our health care leaders made strategic investments to
improve the lives of all Canadians – expanding end-of-life care through our Foundation,
advocating for improved access to home care, creating new models of seniors housing,
and much, much more.
I am truly proud to share stories from the past year showcasing the extraordinary social
innovation we achieved. Our impact is heartfelt, and our purpose is timeless: to bring
Hope and Happiness to people and communities, at all times.
Our team members travelled 22 million+ kilometers
last year to serve their communities. That’s nearly
600 times around the world! There is no limit to
how far we will go to bring Hope and Happiness.
President & CEO
SE Health
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CEO Empowering Transforming Strengthening Honouring End-of- Special
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WHY does SE Health exist? WHAT do we do? HOW do we do it? WHERE are we going?
CEO Remarks
A Year of Extraordinary
Social Innovation
Purpose Mission Values Vision
To bring hope and happiness. As a not-for-profit social • Life Care To forever impact how
Purpose, Mission, Values, Vision enterprise, we share our • Love people live and age at
knowledge, provide the best home, across Canada and
care and help each client to • Work with Purpose around the world.
realize their most meaningful
goals for health and wellbeing.
The SE Promise Areas of Impact:
Empowering
Patients and
LIFE We bring health to life. Our care starts with you. Caregivers
CARE We go where you’re going.
Transforming
Care Systems
We love what we do. We treat each person with dignity
LOVE and love, like our own family. We build empathy. Strengthening
Talent
WORK We tackle tough problems. We do the right thing. Honouring
WITH We are inspired to make a difference.
End-of-Life
PURPOSE Journeys
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CEO Empowering Transforming Strengthening Honouring End-of- Special
Remarks People Care Systems Talent Life Journeys Features
Empowering People
Empowering People
COVID-19 Impact Snapshot
Partnerships Drive Health
Care Innovation
Research Spotlight
Did You Know?
IMPACT: We enable people to receive care in the places
they call home – something that is even more important
during the COVID-19 pandemic – and work collaboratively
to ensure care meets holistic life needs.
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Empowering People
During COVID-19, Bonnie Jennings played peek-a-boo
with her adult daughter for the first time in over thirty
Empowering People years. It was a feeling the SE Health Customer Service
Coordinator savoured while working from home and
caring for her daughter at the same time. But that joy
COVID-19 Impact Snapshot for Bonnie didn’t come until months into the pandemic,
after many long and exhausting days.
Sarah, Bonnie’s daughter, is non-verbal and has a
Partnerships Drive Health disability. When the pandemic hit, Sarah’s day program
Care Innovation stopped. It was extremely hard for Bonnie to balance
everything, and she felt overwhelmed.
Bonnie Jennings with her daughter Sarah.
“I cried every day for three months,” she said.
Research Spotlight
Bonnie says she’s not a spiritual person but when she heard about the virtual spiritual care
services at SE Health, she wanted to try it.
Did You Know? “A wonderful woman named Susan Morgan responded immediately. She told me that she
has experience living and working with people who have disabilities. She was supportive,
non-judgmental and kind.”
In March 2020, when home spiritual care visits halted, Susan and her colleagues seamlessly
switched to Microsoft Teams to support staff and clients to ensure continuity of care.
This care was a lifesaver for Bonnie and her family.
“If I wasn’t at home, I may have missed the chance to play peek-a-boo with Sarah,” said
Bonnie. “I am so grateful.”
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CEO Empowering Transforming Strengthening Honouring End-of- Special
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Empowering People
COVID-19 Impact Snapshot
Empowering People
COVID-19 Impact Snapshot
~2.2M 400K 35+ 100K
MASKS GOWNS USED RESEARCH PROJECTS VIRTUAL VISITS
Partnerships Drive Health
Care Innovation
Research Spotlight
3,848
3.2M 134+ HOURS OF
TEAMS CONNECTIONS PARTNERSHIPS SPIRITUAL CARE
Did You Know?
~4M ALMOST
182 4,000L
CLIENT & STAFF
SCREENERS COMPLETED HSW-PSW GRADS OF HAND SANITIZER
6
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Empowering People
SE Health is Keeping People Safe and Healthy at Home
Empowering People
COVID-19 Impact Snapshot
Partnerships Drive Health
Care Innovation
Research Spotlight
Did You Know?
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CEO Empowering Transforming Strengthening Honouring End-of- Special
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Empowering People
Empowering People
Partnerships Drive Health
Care Innovation
COVID-19 Impact Snapshot
Partnerships Drive Health
Care Innovation
Research Spotlight
Our Elizz program supports caregivers in their home communities with innovative resources, programs, and now
partnerships. In the last year, we engaged in 10 strategic partnerships that produced new products like the Gillette
Did You Know? TREO Razor, developed new ways to coordinate care through the RBC CareEasy app, and launched a challenge to
bring caregiving strategies to organizational human resources teams through the Ryerson Venture Zone in Brampton.
For a full list of caregiver partners, please visit the Elizz Marketplace.
Gillette TREO Razor RBC CareEasy
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CEO Empowering Transforming Strengthening Honouring End-of- Special
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Empowering People Long Term Life Care at Home: More Options for Aging Canadians
Home is where Canadians want to be. Our SE Research
205,000+ standardized home care Centre is leading a study in collaboration with researchers
Empowering People assessments analyzed from the University of Waterloo and interRAI Canada to
develop a model of long-term ‘life care’ at home—to
sustainably meet the medical, functional and social needs
COVID-19 Impact Snapshot 6 patient groups with unique combinations of more community-dwelling older Canadians and delay
of ‘life care’ needs or avoid their admission to hospital or residential care
settings. The goal is to support the development of a
Partnerships Drive Health more integrated continuum of long-term care services
and provide more options for Canadians to live, age and
Care Innovation 45 interdisciplinary home care providers surveyed
receive care in their own homes. Read more here:
Long-term LIFE care at home: the future of aging-focused
care in Canada
Research Spotlight 65 types of community-based care
and support services
Did You Know?
6 care packages to meet long-term life care needs
Social frailty Caregiver Chronic disease Cognitive Medical Geriatric
distress management impairment/ complexity syndromes
behaviours
9
CEO Empowering Transforming Strengthening Honouring End-of- Special
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Empowering People
Did
You
Empowering People Know?
30+ Elizz Paws companion dogs and their human
COVID-19 Impact Snapshot volunteers stayed engaged virtually with patients and
caregivers through social media during the pandemic
bringing Hope and Happiness and innumerable smiles.
Partnerships Drive Health
Care Innovation
Research Spotlight
Bonnie Lelievre, Pro-Bono Manager of Volunteer
Services for the Saint Elizabeth Foundation is hard at work
sewing masks for clients, patients, and caregivers.
Did You Know?
Volunteers donated more than 8,500 hours of sewing
time to create 32,000+ cloth masks for clients, patients,
and caregivers in need across the country.
10CEO Empowering Transforming Strengthening Honouring End-of- Special
Remarks People Care Systems Talent Life Journeys Features
Transforming
Care Systems
Transforming Care Systems
Aging and Mental Health:
A Virtual Success
IMPACT: Despite the challenges of COVID-19, the people we serve said they
felt just as safe receiving our care at home as they did before the pandemic.
We are proud of our 20,000+ hours invested in one year into transforming
our digital systems, creating COVID-19 screeners, making virtual care more
accessible, and continually developing our technology (equivalent to almost
900 days of 24/7 work).
11CEO Empowering Transforming Strengthening Honouring End-of- Special
Remarks People Care Systems Talent Life Journeys Features
Transforming
Care Systems
Transforming Care Systems
Aging and Mental Health:
A Virtual Success
Melanie Brown, RPN, is proud to deliver holistic care, ensuring
the mental, emotional and physical well-being of her clients.
Mary is making important choices – at home. She’s been doing that for over 70 years.
“I choose survival, it’s always been that way for me,” said Mary, an Ontario-based artist. “As a baby, I was thrown
between haystacks during the Second World War, when bombers flew over England. I am destined to survive.”
During the first wave of the pandemic, Mary’s “survival” was about making the choice of how to receive care at home
for a foot wound.
In March 2020, when the pandemic began, SE Health quickly mobilized a virtual care strategy, ensuring clients like
Mary had “choices” in receiving care. The strategy certified that all clients would continue to receive safe, quality and
personalized care using communication tools like the telephone and email to promote continuity in care and ensure
The SE Futures team presented at physical distancing between staff and clients. SE Health also utilized ‘Robocalls’ that prescreened clients for COVID-19
Did 80+ speaking events impacting
You risks and allowed them to share their preference for a virtual or in-person visit.
30,000 people leading innovation
Know? Mary’s original (vascular) wound, healed. She now feels more “in charge” of her care and acknowledges SE Health’s
in health care.
commitment to client “choice” as critical in her care journey.
12CEO Empowering Transforming Strengthening Honouring End-of- Special
Remarks People Care Systems Talent Life Journeys Features
Transforming
Care Systems
I never once felt out of place and in fact I felt that I could
make good and valuable contributions. I was amazed at
how well you organized the details and agenda of the
Transforming Care Systems
workshop and really appreciated the discussion and input
of others... wonderful job folks and it resulted in a very
informative and valuable process. I look forward to the
Aging and Mental Health: initiatives that come out of it
- Workshop Participant
A Virtual Success
How do you learn what matters most to Canadians about aging and mental health? You ask them! That’s what the SE
Research Centre did in collaboration with the Canadian Mental Health Association, National Office. Nationwide online
engagement included monthly steering group meetings, 1,000+ survey responses and 50+ Canadians engaged in 4
virtual workshops. A list of top 10 unanswered questions on aging and mental health were generated and prioritized
for future research and action. Read more here: Aging and Mental Health: What Research Priorities Matter Most
to Canadians?
Did The SE Research Centre formed over 17 years ago as part of SE
You Health’s leadership in evidence-based practice, decision-making
Know? and innovation. This strong foundation of applied knowledge and
evidence helped SE Health to develop solutions to pandemic-related
challenges in 4 priority areas this year: 1) Aging and Society; 2) Dying,
Death and Grief; 3) Health and Care Experiences; and 4) Models of
Care Delivery. Read more here: SE Research Areas of Focus
13CEO Empowering Transforming Strengthening Honouring End-of- Special
Remarks People Care Systems Talent Life Journeys Features
Strengthening Talent
Strengthening Talent
Michael Decter Award
Building Solutions in the First Nations,
Inuit and Métis (FNIM) Program
Did You Know?
IMPACT: Educating new talent and empowering our people to
deliver holistic, life care is an integral part of our purpose to bring
Hope and Happiness to our communities. SE Health has provided
education, training and integrated work placements for over
40,000 personal support workers, nurses, pharmacists and other
community health workers in the past five years.
14CEO Empowering Transforming Strengthening Honouring End-of- Special
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Strengthening Talent
Monika Janeczek is flying high – at home. But not because she
was laid off from her job at an airline during the first wave of
the pandemic.
Strengthening Talent Investing in you so
Since learning that she was out of work, the Ottawa-based
together we can mother of two young children, very quickly found a new and
help people in need rewarding ‘home’ in health care with the SE Health HSW-PSW
Michael Decter Award Certificate Training Program.
“The SE Health PSW Training Program helped me to further my education and work in an interesting
role while contributing to our health care system during a crisis,” said Monika. “It also allowed me to
Building Solutions in the First Nations, earn a pay cheque and support my family after being laid off from my job. I’m so glad I found this Monika Janeczek
Inuit and Métis (FNIM) Program innovative program that continues to make a meaningful difference for me in many ways.”
Monika is enjoying every minute, learning and working at SE
Health and caring for others in a capacity that, looking back,
Did You Know? she feels like she’s known her entire life.
“I was young when my mother was diagnosed with breast
cancer and my sister is blind, so I feel like health care has
been in front of me my whole life. It wasn’t until I lost my
job that I discovered health care as a new career.”
Monika sees how making a difference now matters more
than ever and she is so thankful to SE Health for investing
in her success.
Class of 2021
Monika Janeczek is the Award
Did Our HSW-PSW Certificate
of Excellence winner (London-
You Training Program partnered with
Know? Champlain) – presented to
14 organizations to ensure the
students who show superior
exceptional training of people in
performance in the classroom
12 communities.
and clinical settings.
15CEO Empowering Transforming Strengthening Honouring End-of- Special
Remarks People Care Systems Talent Life Journeys Features
Strengthening Talent SE Health commemorated the 10-year anniversary of the
Michael Decter Scholarship for Health Leadership and Policy
Studies by recording and distributing a virtual panel.
Strengthening Talent The virtual discussion featured an address from Michael
Decter, Harvard-trained economist and former Board
Chair at SE Health; with opening remarks from Shirlee
Sharkey, SE Health President & CEO; and an interactive
Michael Decter Award
discussion about the Canadian healthcare system with
scholarship recipients, past and present. The Roundtable
was moderated by Nancy Lefebre, SE Health Chief
Building Solutions in the First Nations, Clinical Executive and SVP of Knowledge and Practice.
Inuit and Métis (FNIM) Program
Did You Know?
Reza Hosseini is the
winner of the 2020
Michael Decter
Scholarship for Health
Leadership and Policy
Other SE Health Studies. $5,000
Award Winners:
Joan Lesmond 2021 -
Aric Rankin
SE Hope Award -
Marie-Lee Yous
16CEO Empowering Transforming Strengthening Honouring End-of- Special
Remarks People Care Systems Talent Life Journeys Features
Strengthening Talent Building Solutions in the First Nations, Inuit and Métis (FNIM) Program
Increasing capacity in wound assessment and care is a longstanding priority in Ontario
First Nations. SE Health is addressing this need through virtual learning during the
Strengthening Talent COVID-19 pandemic.
Michael Decter Award
Building Solutions in the
First Nations, Inuit and
Métis (FNIM) Program
Did You Know?
A student practices wound care under the supervision Proper wound care techniques are demonstrated in a
of a virtual instructor. virtual learning environment.
This was a great hands-on course. The return demo was SE Health has a deep and proud history collaborating
excellent and a great reminder on how to swab a wound with Indigenous communities across Canada. Through
correctly. The instructors were very knowledgeable, excellence in education and training, and co-developing
understanding and helpful; they made it a safe space to programs that support these communities, SE Health
ask questions. The information was pertinent and on is honouring, respecting and acting upon the Truth and
point to the reality of what our scope of practice involves. Reconciliation calls to action (Call to Action 92.iii) with
- Melanie T, grateful nurse participant dedication and determination.
17CEO Empowering Transforming Strengthening Honouring End-of- Special
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Strengthening Talent Did
You
Know? SE Health has 23 practice coaches
supporting frontline staff through
Strengthening Talent
Michael Decter Award
20 300+ 40+ 20+
Building Solutions in the First Nations, clinical quality clinical policies education new business
Inuit and Métis (FNIM) Program improvement plans and procedures course offerings ventures/programs
Did You Know?
SE Learning provided
90% 29,000+ hours of education to more
than 7,500 learners in the last
year alone!
of our customer service staff
received training to provide great
client and caregiver experiences
over the phone
18CEO Empowering Transforming Strengthening Honouring End-of- Special
Remarks People Care Systems Talent Life Journeys Features
Honouring End-of-
Life Journeys
Family is at the Heart of Care
Building with Mission: Bringing
Social Innovation, Health, and
Housing Together for Older Adults
Did You Know?
COURAGE: Action for Better Aging
IMPACT: We know that Canadians want to live, age, and die at home. SE
Health is a leader in delivering palliative care at home and our Foundation’s
mission is to support end-of-life care for people most in need. In the last
year, we helped Canadians to journey through end-of-life safe at home, we
made strategic investments into hospice care at Oak Ridges Hospice and
Journey Home Hospice, and offered 17 eLearning courses for First Nations,
Inuit, and Métis health care providers in communities across Canada to learn
essential skills such as caregiving, end-of-life care, cancer care, and more.
19CEO Empowering Transforming Strengthening Honouring End-of- Special
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Honouring End-of-
Life Journeys
Our SE team is a big family serving 20,000 Canadians each day. We live our values
Family is at the Heart of Care
of life care, love, and work with purpose by supporting each other through hard
times and celebrating the triumphs together. This has never been truer for Dr. Sheri
Bergeron – the Saint Elizabeth Foundation’s Medical Director, and her family – than
Building with Mission: Bringing over the last year. When her stepmother, Jan – a former nurse – was diagnosed
Social Innovation, Health, and with terminal cancer, Sheri came to know her SE family in a new way.
Housing Together for Older Adults “Home is where we want to be at the end of our lives,” said Sheri. “During the
pandemic, being at home was even more important to Jan because it meant that
family could visit and spend time together – something that would not have been
possible in a hospital. It was incredible to rely on my SE colleagues to support us in
Did You Know?
the community.”
Jan felt safe, supported, and cared for by an expert team, reflected Sheri. “She trusted
COURAGE: Action for Better Aging them as fellow professionals and our whole family benefitted from the option to
journey through Jan’s final days in the community. Thank you, Saint Elizabeth.”
Dr. Sheri Bergeron
20CEO Empowering Transforming Strengthening Honouring End-of- Special
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Honouring End-of-
Life Journeys
Family is at the Heart of Care
Building with Mission: Bringing
Social Innovation, Health, and
Housing Together for Older Adults
Did You Know?
COURAGE: Action for Better Aging
Launched in 2020, the Building with Mission project is bringing together social innovation and housing initiatives to provide
healthy aging options for older adults. The SE Health team is helping to create a country-wide playbook and assist three
demonstration projects in Ontario and Alberta to initiate and accelerate housing developments with human-centred
design methods. These projects will bridge the existing gap between independent and congregate living for aging
Canadians. Informed by 25+ subject matter experts and stakeholders, and steered by 100+ hours of industry expert
time, our playbook of step-by-step instructions and resources will assist Canadian non-profits to develop innovative
housing options. Find out more: buildingwithmission.ca
21CEO Empowering Transforming Strengthening Honouring End-of- Special
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Honouring End-of- Did
You
Life Journeys Know?
The SE Health and Saint Elizabeth Foundation
Family is at the Heart of Care teams distributed 5,000 warm blankets and
1,000 individual gift cards to patients, caregivers,
and Canadians in need.
Building with Mission: Bringing
Social Innovation, Health, and
Housing Together for Older Adults
Journey Home Hospice, Toronto’s
Did You Know? only hospice specifically serving
the homeless community
expanded from four to ten beds
in the middle of the COVID-19
COURAGE: Action for Better Aging pandemic! More than 900
people attended the virtual
grand opening of Journey Home
Hospice and 34 million+ people
read articles about the hospice.
Take the tour and see how the
Saint Elizabeth Foundation is
empowering end-of-life care
for people most in need:
22CEO Empowering Transforming Strengthening Honouring End-of- Special
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Honouring End-of-
Life Journeys The COURAGE initiative is led by SE Health and the Covenant family, Canadian leaders in the seniors’ living and care
sectors, working to deliver and promote a positive future for older adults. By 2054, Canada’s population of adults over
65 will make up more than 20% of the population, managing multiple health diagnoses, and at the same time, older
adults have made it clear they prefer to live and age at home. The COVID-19 pandemic has highlighted concerns related
Family is at the Heart of Care to safety, wellbeing, independence, and quality of life in our current system; COURAGE will engage Canadians to take
action in planning their care and bring together individual stakeholders and organizational partners to better recreate a
system that prioritizes choice. This continues SE Health’s ground-breaking work in the Future of Aging and challenges
all of us to reconsider what aging means and how to promote whole-person, life care for all Canadians in whatever
Building with Mission: Bringing place they call home. Find out more: actionforbetteraging.ca
Social Innovation, Health, and
Housing Together for Older Adults
Did You Know?
AGE: Action for Better Aging
COURAGE
23CEO Empowering Transforming Strengthening Honouring End-of- Special
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Special Features
Focus Feature: SE Health Collaboration
with Future of Good
Technology Partnership Keeps Older
Adults Connected During the Pandemic
and Inspires Ontario Health Study
Collaborating with others and forming strategic partnerships
helps us to make a more significant impact for Canadians.
We are proud to showcase how we are leveraging media and
technology partners to positively influence our communities.
24CEO Empowering Transforming Strengthening Honouring End-of- Special
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Special Features
Focus Feature: SE Health
Collaboration with Future of Good
Technology Partnership Keeps Older
Adults Connected During the Pandemic
and Inspires Ontario Health Study
Looking to the future of health care is more than just health systems influence for SE Health. It’s about social connectivity
– looking through the lens of culture, society, and how we collaborate and interact as social beings. This is one way we
are lending expertise to the conversation.
Intergenerational bonds are an important factor in how health and aging are addressed and viewed as opportunities or
deficits. Bonds can manifest organically, but according to Justine Giosa, Managing Director, SE Research Centre, there’s
now a greater demand for the health care system to respond to the rising need for social connectivity among younger
and older adults alike. “We need to focus on care that is less about bricks and buildings and more about people and
communities” she says.
A new research paper, for example, showed the benefits of intergenerational connections after a group of nursing
students brought together older adults, people with disabilities and preschool aged children to create a community
garden, finding that if everyone came together to build something, they learned more about each other and from
each other, thus extinguishing any bias or tension between generations.
SE Health has extraordinary thought leadership and
work on the future of aging. We cherish this content
partnership as our joint energies are about broadening
the care and aging conversation beyond the health
sector. We look forward to what’s next.
Future of Good
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Special Features
Connecting with loved ones promotes happiness,
Focus Feature: SE Health Collaboration security and well-being – especially during a pandemic.
with Future of Good But for a large portion of Canada’s aging population,
specifically older adults in long-term care homes, that
connectivity was lost – without the opportunity to see
Technology Partnership Keeps family and friends and without access to the internet
and digital devices.
Older Adults Connected During
the Pandemic and Inspires In December 2020, SE Health and the Saint Elizabeth
Ontario Health Study Foundation partnered with technology suppliers to help
older adults across the country to connect with their
loved ones. SE Health staff nominated older clients in
their care and delivered 700+ donated devices, gathering many stories of hardship, but creating enormous Hope and
Happiness for clients and their families along the way. This wonderful partnership has led to a ‘first of its kind’ quality
improvement study, guided by leaders at SE Health, with Ontario Health, Central Region, that aims to better understand
the use of digital devices in long-term care homes, provide options to enhance digital connections, and therefore work
on reducing social isolation for older adults.
The reality: many
residents in long-term
care homes aren’t
connected to the
internet; nor do they
have access to devices
that would allow them
to connect with people
outside of their homes.
The SE Futures team delivering Google Nest Hub Max devices in their communities.
26SEHealth.SEHC
@SEHealth_SEHC
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