2021 PARENT COOKIE TRAINING
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2021 PARENT COOKIE TRAINING
2021 COOKIE SEASON
IMPORTANT DATES
Refer to your Troop Cookie Envelope for a more detailed timeline
JANUARY 15: Start of Cookie Program!
February 19-21: National Girl Scout
Cookie Weekend
March 7: Last day of the Cookie
Program
March 12-28 WEEKENDS ONLY: Clean
Up Sales
DOWNLOAD THE
TEAM APP
Our TEAM is called “GS-TOP Product
Program”. You can download the APP for free
and then search for our team to join.
We will update the team app with Just in
Time trainings , helpful videos, documents,
forms, and other important communications
throughout the cookie program.
JOIN US AND STAY “IN THE KNOW”
THE ABC
DIFFERENCE FOR
GIRL SCOUTS
Strongest baker partner for
Girl Scouts
More than 8 decades of
experience helping drive
sustainable cookie program
growth so councils can
activate the Girl Scout mission
Through you, we are helping
make the world a better place!
A NEW GIRL SCOUT COOKIE
THIS SEASON!
$5 PER PACKAGE GLUTEN FREE $6 PER PACKAGE Confidential: For internal use only / Confidentiel : Réservé à l'usage interne 6
LAST YEAR FOR S’MORES
GLUTEN FREE
COOKIE
Rich caramel, semi-sweet chocolate
chips and a hint of sea salt in a
chewy gluten-free cookie
Pre Orders of these Limited quantities
cookies were due will be available
to council by from cookie
October 23rd! cupboards
Contact your
Service Unit
Cupboard for
available
quantities if you
did not place a
preorder.
2021 SEASON PACKAGING
UPDATES
Key changes:
1. Voluntary allergen statement has been updated to say “manufactured in a shared
facility with” peanuts, milk and or coconut.
2. Entire line-up of cookies is now HFCS (high fructose corn syrup) free!
3. Updated the Gluten Free certification logo.
AND
5 of our cookies are Vegan!
Check out these cool tent cards that can be
used at booths
*located on the Council website under
Cookies+ tab
2021 MASCOT & THEME
Be Amazing Confidential: For internal use only / Confidentiel : Réservé à l'usage interne 11
GIRL RECOGNITIONS & TROOP PROCEEDS
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G G
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SGSTOP COOKIE BUCKS
REGARDING 2020 COOKIE BUCKS EXTENSION DUE TO COVID
Does my girl have to participate in the 2021 Girl Scout Cookie Program in order to use 2020 Cookie Bucks for camp?
Yes. Girls must sell a minimum of 70 packages in 2021 to use their 2020 Cookie Bucks for 2021 camp sessions.
Can my girl combine Cookie Bucks earned in 2020 with Cookie Bucks earned in 2021 to pay for camp?
Yes. For instance, if she sold 200 packages in 2020, she’d need to sell another 700 packages in 2021 to pay for one week of resident camp.
If my girl sold 900 packages in 2020 and she sells another 900+ packages in 2021, can she book two weeks of resident camp?
Yes. A girl with 1800 packages sold equally across 2020 and 2021 is allowed to book two weeks of resident camp. However, she can only book one
week of camp during priority registration. She will have to book a second week of camp when general registration opens.
If my girl sells 900+ packages during the 2021 Cookie Program, will she get priority registration for 2021 resident camp?
Yes. Resident camp registration will open earliest for girls who sell 900+ packages in 2021.DIVA LEVEL: 1550 PACKAGES
Virtual Disney On Broadway Six Flags In Person Event
• Virtual Experience is a 60 to 90- • Girls will get to camp out in Six
minute webinar style workshop Flags overnight!
with Disney on Broadway
• One event across the entire
• Every girl will get a Disney patch council.
and a commemorative item
• We will have a glow in the dark
scavenger hunt, STEM learning
activities, guest speaker and
MORE!
• Oh, and of course the rides! Be a
part of a first ever council-wide
event for GS-TOP and the first
camp out that Six Flags Arlington
has ever held!TROOP PROCEEDS
COOKIE CROSSOVER
PATCH
As a Girl Scout member, girls
work to create change and to
become dynamic leaders!
To earn this crossover patch, girls
must:
Sell 350+ packages of cookies
and send 15+ emails during the
2021 Cookie Program
AND
Have created an avatar, sent15+
emails and sold at least $250 in
the 2020 Fall Product Program.WHAT’S ON COUNCIL WEBSITE
(COOKIES+ TAB)
COOKIE PROGRAM RESOURCES ON
EVENTS WEBSITE
Cookie Entrepreneur Program Kits Social Media Kit-filled with great tools to use
(available starting Jan 15th) Each Kit comes during cookie season on Social Media to promote
with instruction by age level as well as your Cookie Program
supplies needed for the level specific
activities that help your Girl Scout earn her ABC Flicker-where you can find themed graphics
pin. Also, there will be a 10% off coupon for to use throughout the cookie program (including
Girl Scouts to use at the local shop during the animation graphics)
months of January 15-March 7, 2021. Cookie University Activities- activities for troops
Bling Your Booth Contest (Jan. 15-Feb. 14th to work on to get the girls ready for the Cookie
for photo submission) Program
Bling Your Ride Contest (February 19th-21st Troop Cookie Chair Smart Cookies Handbook
National Cookie Weekend) Girls need to This is a GREAT source for Troop Cookie Chairs that
submit their locations by February 12. We was put together by one of our volunteers, Melissa
will select a few in each area for press- Miller! Comprehensive guide for Smart cookies as
releases. All locations will have geofencing you go through the cookie season.
to drive pedestrian traffic. Submit photos of
your decorated vehicle by February 27. We
will post pictures in an album on Facebook
March 5. There will be one winner! The
prize will be a $100 spending spree in the
giftshop!Due to COVID- There will not be a big Cookie University event this year.
We have made the pro gram available on our website for troops to access
and use as troop activities.
• We know you can still earn an awesome patch! The patches will be
available for purchase n the council shops.
2021
COOKIE
UNIVERSITYCOOKIE S NOW! 2021
ABILE NE JANUARY 1 6
FTW JANUARY 15 & 16
LUBBOCK JANUARY 16
Each Girl Will Pick Up:
• 3 Cases Thin Mints
• 2 Case Lemonades
• 2 Cases Caramel Delights
• 1 Case Peanut Butter Patties
• 1 Case Shortbreads
• 1 Case Toast-Yays!
• 1 Cases S’mores
• 1 Case Peanut Butter Sandwich
Due to COVID, we plan on making
Cookies Now! a totally drive thru event 12 Total Cases = 144 Packages
in all 3 areas.
Even the Cookies Now! Permission Slip LOOK:
will be filled out online. Complete it Girls who sell 60+ items in the Fall Product
before arrival and you get in the faster Program will receive a fast pass for Cookies
Now! (Fort Worth area ONLY)
lanes!COOKIE PILOT GS-TOP is a part of a national pilot program. We are one of ten councils! We will be using a food delivery service for Cookies 2021. Citrus in Orlando did this program in 2017 with 7 Juliette's for 3 weekends and they sold over 3,000 packages of cookies. It will be an older girl program: Junior, Cadette, Senior and Ambassadors. Volunteer support and participation is key. More information to come!
COOKIES FOR HEROES FORMERLY PROJECT TROOP TO TROOP
The Girl Scout Cookie Program…More
than just selling cookies
Five Skills
Entrepreneurial Progression Chart
Confidential: For internal use only / Confidentiel : Réservé à l'usage interne 23Who Can and Ways to Participate
ORDER TAKING DIRECT SELLING SELLING DIGITALLY
Order Card Booth Sales Smart Cookies e-
Smart Cookies Door to Door cards
Mobile App Cookies On Hand Smart Cookies
Direct Ship Link
Confidential: For internal use only / Confidentiel : Réservé à l'usage interne 24SMART COOKIES
Smart Cookies for Parents & Girls
• The Smart Cookie platform makes every
step of the cookie program fast, easy
and FUN!
• Our Smart Cookies site is a business
center so girls can be cookie bosses!
• Set cookie goals and monitor progress
• Take cookie orders
• Track customer orders for hand delivery
• View recognitions and achievements
• Upload video introductions
• Add social media “shop now” shareable link
Confidential: For internal use only / Confidentiel : Réservé à l'usage interne 26Tips for Smart Cookies • For best results with Smart Cookies use Chrome Browser. • Add the following email: Noreply@ABCsmartcookies.com to your email contact as a safe sender • If girls/parents/TCC/SUCC do not receive a welcome email from the above address, then their current email is not correct in our system. • Go to their MY GS account and correct their email address. • Use training videos by ABC found on dashboard under Safety & Training or click on the You Tube Icon at top Confidential: For internal use only / Confidentiel : Réservé à l'usage interne 27
DIGITAL TOOLKITS AVAILABLE FOR
VOLUNTEERS, GIRLS & FAMILIES
NEW for 2021, quick links provided for access to all available online
resources and downloads in a single location
Volunteers
• Theme clip art, certificates,
etc.
• Selling safely video and tips
• Cookie Information &
Calculator
• Activity tips and how-tos
• Standard Forms
• Rally Guide
Girls & Families
• Booth Sale poster
• Girl Videos
• Activity tips & how-tos
• Social Media kitsABC SUPPORT FOR SU/TROOPS/PARENTS
COVID-19, THE COOKIE PROGRAM
AND OUR “NEW NORMAL”
The 2021 Cookie Program may change based on evolving COVID-19 outbreak conditions. As we continue to prioritize safety for our
members, please look to council communications for real time updates of changes to specific guidelines.SELLING COOKIES
DURING COVID-19
Every parent will have a
different comfort level on
how to participate in the
Cookie Program during
this time.
Listen to parents and
accommodate!
The 2021 Cookie Program may change based on
evolving COVID-19 outbreak conditions. As we
continue to prioritize safety for our members, please
look to council communications for real time updates
of changes to specific guidelines.COVID19 COOKIE
DISTRIBUTION PROCESS
Troop Pick up from delivery agent/warehouse location (Not all areas)
Troops must arrive at
Cookies will be picked specified times and
Masks must always be
up by troop will be greeted by a
worn by all parties
representative GSTOP Staff or
volunteer
To maintain social
distance we ask you to
Troop # will be You will pull your car
stay in your vehicle
verified around to be loaded
while your cookies are
loadedCOVID19 COOKIE
DISTRIBUTION PROCESS
Contactless Distribution from TCC/Leader to Families
Parent/caregiver will count
TCC should count cookies
TCC should set up pick up cookies and sign receipt
and set them in designated
times that maintain social with pen brought from
location with receipt book
distancing for all parties at home. If pen is provided,
on top of order prior to
all times should be sterilized after
girl’s arrival
use
Parent/caregiver will take
one copy of receipt and Masks must always be worn
load cookies into their by all parties
vehicleDIRECT SHIP
GIRL DELIVERY OPTION
(COVID)
Girls must deliver cookies without making contact with customers.
• Arrange a time via phone or text with customer for drop off
• Bundle cookies in a plastic bag or tie together
• Make sure you wear a mask that covers your mouth and nose
• Girl will drop the bag/bundle of cookies in a dry, safe location in front of the
customer’s door
• Ring the doorbell or send a text message to the customer letting them know that
you have dropped their cookies off. Make sure you have backed away from the door
to a safe distance (At least 6 feet)
• If the customer chooses to use a credit card, we suggest using the OCR feature with
Clover. Have the customer hold the card where you can take a picture of their card
and process the payment. Or you can hand key it into Clover by having them read
the credit card #, expiration and CVV number to you if needed
• No contact should be made between the Girl Scout and the customer if possibleTHE DIRECT SHIP GIFT BOX IS BACK Gift box holds 6 packages of cookies Shipping charges are the same as last season Standard Shipping and handling fees on orders of 1-5 packages is $12 SAVE ON SHIPPING! If you order 6 packages or more you will receive a 50% off shipping discount for all orders in the continental U.S., subsidized for you by GS-TOP The Gift Box will ship separately at standard fees, and qualifies for 50% off shipping fees
ONLINE PATCH Girls who complete the following will earn this patch: • Set up her profile in Smart Cookies • Set her goals on her Girl Dashboard • Send Direct Ship emails in Smart Cookies • Sells at least 12 packages on Smart Cookies Direct Ship (customers cannot choose Girl Delivery for it to count) This is a great way for girls to participate (via online sales) especially because of COVID.
.
• Discuss that two registered adults
must be at every booth and they
must have a Criminal Background
Check on file with the council.
• Discuss payment percentage due
dates and turning in money to get
COOKIES AND additional cookies.
PARENTS • Discuss why you move cookies
between the girls to reduce inventory
and not have left over cookies.
• Troops should have a cupboard so
that parents have access to additional
Please be flexible due to COVID. There cookies when needed if prior cookies
might be some things done a little checked out have been paid for.
differently this year, but we will
• Discuss the "Up to 3-day
communicate. exchange/return" on cookies checked
out to parents. If cookies are not
exchanged/returned by set date on
receipt the parents are responsible
for the money for those cookies.Parent Paperwork
Parents need to receive in November Parents and girls should receive the
and December: week of January 11th:
Girl Order Card Money
Envelope
2021 Cookie Jar
Will be available for
2021 Girl As a reminder, girls cannot start to take
SUCCs to pick up from Recognition orders until Friday January 15. If
council and distribute to Sheet
troops the week of caught selling, it can affect the girl as
November 9th
well as troop recognitions being
forfeited.
Confidential: For internal use only / Confidentiel : Réservé à l'usage interne 40Cookie Entrepreneur Program Kit Confidential: For internal use only / Confidentiel : Réservé à l'usage interne 41
COOKIE BOOTHS
COUNCIL-SPONSORED BOOTH
SALE SITES
• Sign up in Smart Cookies each week (see Area Timetable for
specifics)
• Walmart and GSUSA have a legal agreement with specific
guidelines that troops must follow when having a booth sale at a
Walmart or Sam’s Location.
• Troops cannot contact Council Sponsored locations for additional
booths that are not listed.
• Troops cannot sign up for Back to Back Time Slots at Same
Location.
• Watch updated information about booth sales in the Smart
Cookies message center.TROOP ACQUIRED/MOM &
ME/ DAD & DAUGHTER
TROOP ACQUIRED MOM & ME/DAD &
BOOTH DAUGHTER BOOTHS
We strongly suggest troops input their Troop Troop Cookie Chairs need to input any Mom
Acquired Booths in Smart Cookies. & Me/Dad & Daughter Booths in Smart
Cookies for council approval.
Once input, they must await confirmation from
When entering the location name please put
council that their booth is approved.
M&M or D&D after it.
Contact name, title & phone number of the These CANNOT be Council Sponsored
person (manager/ business owner) at the Booths
business that approved the troop to sell at
Girl must be present the entire booth with
that location MUST be input into Smart Mom/Dad or Guardian
Cookies for the booth sale to be approved.
If a Dad/Daughter booth, all girls present at
Once approved, the Troop Acquired Booth will the booth must be related to Dad
show in the Booth Locator App
**Troops can start reserving Troop Acquired Booths on
*Reminder: Businesses that are Council or after December 1!
Sponsored sites may NOT be troop acquired
sites!COOKIE BOOTHS NOTE: This cookie booth does not depict social distancing or any of the safety guidelines for COVID-19.
BOOTH SALE SAFETY
GUIDELINES W/ COVID
RECOMMENDED AT BOOTHS
• Use a 6-foot table (if possible) to
REQUIRED AT keep girls safely distanced or limit
BOOTHS girls to 2 per Troop Secured booth)
• Use Clover OCR Reader for Credit
• Hand Sanitizer Card payments
• Disinfectant Wipes • Use a plastic tub to pass product to
customers same for cash sales.
• Masks • Wipe down table frequently.
• Wipe writing pens after each use.
(pass via tub or cup to customers)
The 2021 Cookie Program may change based on evolving COVID-19 outbreak
conditions. As we continue to prioritize safety for our members, please look to
council communications for real time updates of changes to specific guidelines.Troops will be using CLOVER for processing
Credit Cards
1 2 3
Insert Swipe Or tap the
card
Confidential: For internal use only / Confidentiel : Réservé à l'usage interne 47CAN WE USE VENMO/CASH
APP/PAYPAL?
Do so at your own risk!
Confidential: For internal use only / Confidentiel : Réservé à l'usage interne 48An APP for cookies: Girl Scout Cookie Finder
APP is available in both Apple
and Android format.
Confidential: For internal use only / Confidentiel : Réservé à l'usage interne 49COOKIE ARRIVAL AND STORAGE OF COOKIES
Proper storage of
product
Think of the Girl Scout Cookie Program as a
Business!
Food Storage (cookies):
• Free from gasoline
• Free from animal hair and animal waste
• Store cookies in clean, cool and dry location
• Free from cigarette smoke or other smells
• Cookie cases must be 6-12” off the floor when
stored
• Organize the cookies the way the order card
is for easy distribution
• Remember to count, count and recount your
inventory daily!
Confidential: For internal use only / Confidentiel : Réservé à l'usage interne 51Accepting Checks
• Should be made out to
GS-TOP Troop #__ _ _ _
• Should be deposited within 7 days
• Do not accept checks over $80.00
from a parent of a girl in the troop
• Should have issuer’s name and
address pre-printed on the face of the
check (no temporary checks)
• Get the customer's Driver's License
& Phone Number
Confidential: For internal use only / Confidentiel : Réservé à l'usage interne 52RECEIPTS-KEY TO INVENTORY
MANAGEMENTACH WITHRAWALS
As TCC:
1. Input Troop Banking info in Smart Cookies BEFORE the sale starts! (In the Troop Info TAB.
2. Verify routing number(starts with a 1 or 3 and is 9 digits) and account number are correct.
Sometimes people flip them.
3. IF your troop’s ACH fails, council will go into SC and flag your troop so that you can not place a
Planned Order or receive cookie transfers from other troops.
1st ACH :February 3 – 50% of all cookies received
2nd ACH: February 24 – 75% off cookies received
Final ACH : March 17th – 100% of all cookies
received
If a troop’s final ACH fails, council will ACH again
on March 31!
Remember, communication is key. TCC MUST contact
their Product Program Staff if they can’t cover the full ACH
amount by 5pm the day before the designated ACH date.Thank you!
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