2021 Regional Forum Programme - Vet Partners
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2021 Regional Forum Programme
CONTENTS
CEO’s Welcome 3 Finance and Payroll 18
Daily Regional Forum Agenda 4 Recruitment 20
VetPartners Growth 5 Human Resources 22
Wellbeing 8 Marketing 24
Veterinary Operations Managers 10 Information Technology 26
Learning and Development 12 Operations Team 27
Veterinary Training Centres 16 Support office locations 28
VetPartners
Guiding Principles
Act with integrity Be respectful Protect our reputation
and fair and assets
2
Welcome to the 2021 VetPartners Regional Forum!
Thank you for attending. I’m very excited to be meeting you at these forums across
Australia and New Zealand, which for the first time brings together leaders from all
our One VetPartners Community.
The business has grown exponentially over the past three years, and we now have
4,000 team members in over 240 GP, specialist and ER hospitals across three countries.
The forum will cover the growth journey of VetPartners, we will share our thoughts on
our strategy and plans for investing in, growing, and optimising our business; and you
will have the opportunity to ask your questions to a panel of VetPartners leaders.
This last year has brought about some challenges and I know it has been tough for many
of you, but the resilience I have seen from our veterinary professionals is outstanding.
I hope from these sessions today you get a great sense of belonging, personal
development, and professional enrichment.
Today we walk amongst the best, brightest, and the most incredible community of
veterinary care professionals, so make sure you maximise the chance to network with
your peers and establish new relationships
ALONE WE CAN DO SO LITTLE, TOGETHER WE
CAN DO SO MUCH. - a quote by Helen Keller
Regards
Mark Jeffery
VetPartners CEO
TODAY WE WALK AMONGST THE BEST,
BRIGHTEST, AND THE MOST INCREDIBLE
COMMUNITY OF VETERINARY CARE PROFESSIONALS.
3
DAILY REGIONAL
FORUM AGENDA
Clinics Date Venue
New South Wales & Australian Capital
1 June Novotel Brighton Beach
Territory
Queensland 3 June RACV Royal Pines Resort
Victoria & Tasmania 8 June Sofitel on Collins
New Zealand 15 June Hilton Auckland
South Australia 22 June Rydges Adelaide
Western Australia 24 June Fraser Suites Perth
Daily Regional Forum Agenda
8:15 – 8:45 am Arrival & registration
8:30 – 8:45 am Attendees seated
9:00 – 9:25 am Drum Beats - rhythm is life
09:25 – 10:30 am Session one: Growth Mindset with Future Crunch
10:30 – 11:00 am Morning tea break
11:00 – 11:10 am Session two: Dr. Brett presents
11:10 – 11:40 am Session two continued: Mark presents
11:40 am – 11:55 am Session three: Dr. Alex presents
11:55 am - 12:15 pm Session three continued: Panel Q+A
12:15 – 1:15 pm Lunch break
1:15 – 1:30 pm General Manager’s welcome
1:30 – 5:00 pm Session four: General Manager operational sessions
6:30 – 7:00 pm Pre-dinner reception
7:00 – 9:30 pm Celebration dinner
For more information on your event’s daily agenda,
please scan the QR code >>
https://vet.partners/regional-forums-2021/
4
VETPARTNERS
GROWTH IN 2020
2020 was a huge growth year for VetPartners,
how does your state stack up?
Australia
44.4%
Average total
growth rate per year
Singapore over the last 3 years
Team
6%
Members
1%
1
Average growth rate
per year over the last
3 years for same clinic
Team
New Zealand
Members
54
83%
21 1
Team
Members
19
40 4
16%
52
5
32 3
Pets we see 50
30ally
%
*Others (horses, rabbits, lizards etc)
Com
0
+
tu p
6
225,402
ir
let
Run v
Training
ed trainin
Programs
Where we operate 230+
g
471,848
GP Hospitals
Spec/ER Hospitals
132,739
Team members training
GP clinics 84% Spec & ER 10% Other 6%
Total team members - 4,000
Average NPS 73.5 Customer experience 4.7 Google review 4.6 Best Recruitment Campaign
AUS 74.2 NZ 71.6 AUS 4.7 NZ 4.7 5.7k reviews
Best HR Team
NPS and client experience Best Graduate Development Program 5
VETPARTNERS
GROWTH - BY REGION IN 2020
6
7
WELLBEING
SUPPORTIVE RELATIONSHIPS
BE SAFE, STAY WELL - The quality of our interpersonal relationships
with family and friends have the greatest positive
SELF CARE ACTIVITY impact on our mental health, brain functioning
The following six self care pillars can be and longevity.
incorporated into your routine to keep you
DIET & EXERCISE
feeling mentally fit and healthy. Have a think
Exercise has been shown to be particularly
about the activities you currently engage
effective in reducing symptoms of stress,
in, and implement some new ones into your
depression and anxiety. Research consistently
regular routine to make them habitual.
demonstrates that what you eat directly affects
You should aim to incorporate at least one
the structure and function of your brain and
activity linked to each pillar!
ultimately your mood.
SELF CARE PILLARS SLEEP
Sleep and mental health are closely connected.
Sleep deprivation has been linked to both the
SUPPORTIVE RELATIONSHIPS cause and effects of mental health issues.
Research consistently shows that adults need
between seven to nine hours sleep each night to
maintain healthy brain function.
DIET & EXERCISE MEANING & PURPOSE
Religion and spirituality provide many people with
meaning, as can working for a good company,
caring for loved ones, volunteering for a greater
SLEEP cause and expressing ourselves creatively.
WORK/LIFE BALANCE
Ensure you take proper breaks and try to get
outside during the day if you can. Draw a line
MEANING & PURPOSE between work and leisure and ensure you maintain
your resiliency by establishing a good self care
routine with downtime for socialising, exercising
and sleep.
WORK/LIFE BALANCE MINDFULNESS
Mindfulness is a technique that can be done
anywhere to focus your awareness on the
present moment. Being in the moment helps you
MINDFULNESS acknowledge, accept and cope with painful or
intrusive thoughts, feelings and sensations. You
can download the free Smiling Mind mindfulness
app here: https://www.smilingmind.com.au/
8
BE SAFE, STAY WELL – WELLBEING STRATEGY
88 clinics currently have Mental Health
First Aid (MHFA) coverage.
By the end of 2021, we plan to have
MHFA Coverage across ALL of our clinics.
What else is coming this year? • Legal support – initial advice and legal
Be Safe, Stay Well – Safety and wellbeing is about information in areas such as family law,
to get a lot more exciting! Keep your eyes peeled property settlement, legal wills and more.
for our ‘Be Safe, Stay Well’ offering. • Nutritional coaching – assistance with healthy
eating tips, understanding desired health
Wellbeing education – Healthy Minds at Work
outcomes and understanding
training is coming your way, along with some
the impact of food on
exciting tools and resources around resilience.
emotional health.
Did you know?
The Employee Assistance Programme (EAP) is NVC EAP
not only in place to help you when you require NZ 0800 464 387
psychological support due to a tough time, but it
AU 1800 808 374
also has a wealth of holistic wellbeing offerings as Nationwide confidential counselling
part of your EAP entitlement, such as: 24/7 access to crisis support
www.assureprograms.com.au
• Financial coaching – assistance in
understanding and managing your money VetPartners EAP
through support such as creating an action CALL
plan to manage debt and teaching you
financial skills.
AU 1800 818 728
NZ 0800 327 669
www.accesseap.com.au
DO YOU WANT TO SPEAK TO SOMEONE ABOUT
ACCESSING WELLBEING INITIATIVES AND
RESOURCES FOR YOUR CLINIC? REACH OUT
TO ABBIE WILLIAMS, WELLBEING ADVISOR AT
ABBIE.WILLIAMS@VETPARTNERS.COM.AU
9
MEET OUR
VETERINARY OPERATIONS MANAGERS
We have qualified veterinarians embedded in roles across Australia and
New Zealand who provide expertise and advice to support clinical excellence in
our hospitals. These roles sit within operations, and work together to improve the
quality of service to our patients.
Dr Alex Whan BVSc (Hons)
General Manager – Veterinary Operations
Dr Alex has over twenty years of veterinary experience, practicing veterinary medicine in
both Australia and overseas in large and small animal medicine. Alex was previously the
Lead Veterinarian and Practice Owner at Brunswick Central Veterinary Clinic in Melbourne,
establishing the clinic and building it into a multiple million-dollar operation. In addition to this,
Alex has a detailed understanding of clinic practice management systems and veterinary data
utilisation, and how they can be maximised to benefit both clinics and our broader business.
Alex’s insights and experience further strengthens our VetPartners Executive Leadership Team.
Alex is passionate about all things veterinary and has a particular interest in clinic operations,
delivering excellent standards of care, customer service, and well-being.
Away from work three daughters, two dogs and a geriatric feline keep Alex on her toes.
Dr Callum Irvine BVSc (Hons)
Veterinary Operations Manager – New Zealand
After graduating from Melbourne University with 1st Class Honours in 1998, Cal has spent over
15 years in clinical veterinary practice, predominantly in companion animal work in Australia,
the UK, and New Zealand. Callum is a well-known spokesperson on animal welfare and
veterinary medicine.
Cal was formerly the Head of Veterinary Services for the New Zealand Veterinary Association
(NZVA), where he championed veterinary leadership and advocated on behalf of the
veterinary profession. Through this role, he promoted science-backed and values-based policy
development across all areas of veterinary science.
Before this, he was a Director and Senior Veterinarian at Stoke Veterinary Hospital with an
interest in orthopaedic and soft tissue surgery.
Today Cal is the Veterinary Operations Manager (NZ) and oversees the clinical, legislative,
technical and pastoral care aspects of the NZ arm of the business.
He lives in Nelson with his wife Meg (also a veterinarian), three sons, cat Mr. Wiggles and Border
Terrier Briar. In his spare time, he can be found adventure racing across the New Zealand
wilderness.
Dr Lachlan Campbell BVSc (Hons) BSC BScApp (Hons) Dip.Mgt MANZCVS (Surgery)
Vet Manager – Queensland
Lachlan completed his studies at the University of Queensland and has over 13 years’
experience as a rural mixed veterinarian, and small animal emergency and general practice
veterinarian both here in Australia and in the United Kingdom. His special interests include
ultrasonography and surgery (both soft tissue and orthopaedic) and he has completed multiple
advanced courses in these fields. He is a MANZCVS(surgery), holds a Diploma of Management
and is currently completing his MBA.
Lachlan is Vet Manager (QLD), and has held previous roles at VetPartners and NVC as QLD
Vet Manager and Veterinary Director. He is passionate about standards of care, continuing
education, mentoring and improving the working environment we all live in.
He currently lives on the Sunshine Coast and loves spending time with his two young children,
three dogs and enjoys fishing, surfing, skiing and boxing.
10Dr Vic Wheeler BVSc MSc Dip.Mgt
Vet Manager – Victoria & Tasmania
Graduating from the University of Liverpool in the United Kingdom with both a Bachelor of
Veterinary Science and a Masters in Veterinary Infection and Disease Control, Vic gained
clinical experience in small animal and equine practice, as well as establishing disease control
programs in developing countries around the world.
In search of new experiences and warmer shores, Vic travelled to Australia intending to work on
a locum basis and explore this beautiful country – seven and a half years ago!
After working as a lead vet within the Australian industry for four years and completing a
Diploma of Management, Vic joined NVC in 2018, where she took on the role of Vet Manager
for Victoria and Tasmania, prior to the merge with VetPartners in 2020.
Vic is passionate about developing clinics as a business and lifting clinical standards whilst
finding new and exciting opportunities to grow with our clinics.
Now comfortably settled in Victoria, Vic enjoys spending her free time at CrossFit, trail-running,
participating in just about any outdoor activity, and travelling (when COVID restrictions allow!).
She has a very chatty black and white cat, Pierrot, otherwise known as Mr. P!
Dr Karl Northall BVSc, MVS
Vet Manager – New South Wales
After graduating from Sydney University, Karl started his career in mixed practice in the
Southern Highlands of NSW.
After returning from the obligatory UK stint, Karl purchased and transformed his original clinic
into a purpose-built four vet hospital and practiced there for 20 years.
Karl holds a masters degree in Veterinary Studies through Murdoch University and during his career,
has focused on artificial reproduction in dogs; contract research involving flea trials, tick trials,
bioequivalence studies and safety trials; and clinical improvement in dairy/small animal practice.
Karl’s current role at VetPartners is Veterinary Manager for NSW and ACT where he aims to
make life better for vets in practice through support and development as well as providing
legislative and technical updates.
Karl still lives in the Southern Highlands of NSW with his wife, five horses, alpaca, Labrador and
7kg Bengal cross Ragdoll cat.
In his spare time Karl events his horses, loves surfing and fishing and spends too much time
fixing broken fences.
Dr. Jared Addison BSc BVMS (Hons) MANZCVS
(Emergency and Critical Care, Small Animal Medicine)
Clinical Director – VetWest
Dr. Jared Addison graduated from Murdoch University in 2008 and started his career in a busy
24/7 hospital. It was during his time here that Jared developed a special interest in Emergency
and Critical Care.
In 2012, he attained Memberships in Emergency and Critical Care and Small Animal Medicine,
and in 2014 was approached to be a college examiner in Emergency and Critical Care as a
result of his keen focus on clinical standards and training.
In 2015, Jared joined Perth Vet Emergency, leading a team through significant change and
rapid growth. As part of this role, Jared worked on the Executive Leadership Team of Animal
Emergency Australia to develop the standards of care and training programmes in six hospitals
across Australia.
Outside his passion for veterinary leadership, Jared is a devoted father to his five-year-old
daughter, Bailey Rose, and enjoys spending time working out and keeping fit and active.
11MEET THE
LEARNING & DEVELOPMENT TEAM
Melinda Hills
L&D Director
Dr Radha Ravi
Early Talent Manager
Taylor Doherty
L&D Business Partner
Cassie Watherston
L&D Coordinator
John Gemmel
L&D Business Partner
Tayla Atkinson
L&D Coordinator
Dr Hester Raijmakers
General Manager
Veterinary Services
L&D’s purpose
Our purpose is to develop and grow our people We establish support networks by connecting
by creating meaningful career development team members through shared learning
pathways and opportunities. We utilise a variety experiences, communities of practice and
of teaching approaches and technology to collaboration.
facilitate optimal learning experiences and to
We partner with our hospitals and support teams
develop capability.
to design and implement best practice training
programs and initiatives.
1213
LEARNING & DEVELOPMENT
PROGRAM
We offer a variety of programs to develop Graduate Academy
leadership, business and clinical capability: The Graduate Academy aims to create an optimal
• Practice Manager and Clinical Leader induction environment for a graduate’s clinical and personal
program development during this formative part of their
career. We use bespoke platforms, like VetSuccess,
• Leadership Academy
that support the graduate’s progression in a
• Graduate Academy variety of professional veterinary skills. The
• Super nurse program academy also provides access to a comprehensive
• In-clinic training suite offering of Continuing Professional Development
• Digital learning modules (CPD) opportunities, as well as professional and
well-being support, with the greater purpose of
Clinical workshop programs creating a strong community for graduates and
Free to our team members, facilitated at our their clinics in the VetPartners family.
Veterinary Training Centres across Australia and In-clinic training suite
New Zealand. Covering topics such as:
We offer the following workshops that can be
• Dentistry delivered in clinic or at Regional Meetings.
• Soft tissue surgery Every team is different and we tailor these
• Animal handling program workshops to your needs.
• Clinical pathology • Consultation training for veterinarians
• Ultrasound workshops • Customer service
• Ophthalmology • Dealing with conflict
Leadership Academy • Change management
Admission to our Leadership Academy is open • Coaching and mentoring
to all Practice Managers and Clinical Leaders • Emotional Intelligence
on endorsement from your RM. The Leadership • DiSC workshop
Academy builds on essential management and
• Difficult conversations
leadership skills and incorporates business skills
and clinical leadership masterclasses. • Growth mindset
Our clinic leaders move through introductory, • Culture & developing your team values
intermediate and advanced level face-to-face
workshops (Covid permitting - otherwise virtual),
supported by online coaching, digital learning and
communities of practice.
Your attendance to this program is sponsored by
VetPartners as an investment in your training and
development.
14WE PROVIDE ACCESS TO A VARIETY
OF CPD OPPORTUNITIES, AS WELL AS PROFESSIONAL
AND WELL-BEING SUPPORT, WITH THE GREATER PURPOSE
OF CREATING A STRONG COMMUNITY FOR GRADUATES
AND THEIR CLINICS IN THE VETPARTNERS FAMILY.
15VETERINARY TRAINING
CENTRES
The Veterinary Training Centres are dedicated Each location features a high-tech seminar room,
to empowering veterinary excellence through along with a separate wet lab area where the
elevating the skills and knowledge of veterinary practical components of workshops are held. With
professionals. As the field of veterinary medicine our locations in Sydney, Brisbane, Melbourne and
continues to evolve, it’s crucial that today’s Christchurch, our centres are easy to access and
practitioners remain up to date with the latest designed to be a total industry resource.
techniques and standards of care.
The Veterinary Training Centres provide industry-
Learning new techniques is a unique challenge leading practical training workshops for veterinary
for veterinary professionals, where practicing professionals.
for the first time is often a daunting task. The
For all inquiries, expressions of interest
Veterinary Training Centres provide a supportive
and bookings please call +61 419 380 917 or
learning environment where professionals can
learning@veterinarytrainingcentre.com or
learn, practice and ask questions in a small
submit a contact us form on the website
group environment. This format gives workshop
www.veterinarytrainingcentre.com.au.
attendees the opportunity to build their skills and
confidence to be able to implement their new
learnings back in the consultation room or surgery.
16Australia’s Veterinary Diagnostic Laboratory Specialists
The local veterinary pathology laboratory you’re
familiar with, is part of the Specialist Veterinary Services
(SVS) Pathology Network.
Our team of over 25 expert veterinary pathologists
provide diagnostic support for veterinarians across
Australia, helping deliver high quality care to patients
whether companion animals, livestock, exotic animals
or wildlife.
We have a network of local state-based laboratories with specialised
veterinary pathology testing capabilities, who participate in university
research and development activities which enables us to develop an
ever expanding range of diagnostic tests.
Our client liaison officers are on hand to help you get the most out of
our veterinary pathology services, and are veterinary pathologists are
always available to discuss results with you.
• Expert veterinary pathologists
• Pathologists review all blood films & comment
• Client liaison officers
• Dedicated veterinary laboratories
• Access to a large logistics and courier network
• R&D to expand our range of tests
• Quality, consistent, cost-effective services
• Clinical excellence and support
We look forward to working closely with you
to help deliver outstanding care to your patients.
Find us on
Part of the SVS Specialist Veterinary Services Pathology Network incorporating
17
Specialist Veterinary Services ABN 24 006 909 173 PUB/MR/1269_SVS_V1_Apr21FINANCE PAYROLL
The finance team provide support to our clinics Your payroll team of Norman, Libby, Jocelyn,
in all things to do with managing money from Jessy, Grace, Karen, Ashley, Yang and Natasha
planning, organising, accounting and auditing. are committed to ensuring that all of our 4,000
The team produce our clinics monthly, quarterly team members are paid correctly and on time.
and yearly statements and pay suppliers. We configure and maintain two payroll systems
and also understand the importance of a good
The key areas of support are:
rostering system, and can support you with
• Processing and paying invoices
enquiries about your time and attendance system
• Management of cashflow if need be.
• Access to capital expenditure funding from our
We keep up to date with the latest changes in
group
payroll legislation, super/KiwiSaver, tax and all
• Guidance on the evaluation and assessment of things wage-related. We’re always reviewing
capital equipment investments our processes to maintain accuracy and good
• Monthly reporting of results providing a detailed auditing, and are always open to feedback!
profit & loss statement and capital expenditure
Tasks that the team can help you with include:
report. All reports and accounting processes
comply with current Australian and New Zealand • Support and advice on any pay queries
accounting standards • Training on our time and attendance system
• Complete taxation compliance including GST/ • Managing, maintaining and updating payroll
BAS lodgements, company income tax returns, related data
fringe benefits tax returns (if applicable) and
payroll tax lodgements (if applicable)
• Rebates provided by our network of wholesalers
which would be passed onto the business
partner clinic
• Cost savings for banking facilities such as
merchant fees and other future benefits that
come with our group buying power
• Regular income to minority owners through
the payment of monthly dividends and
joint ventures
• Annual budgeting for growth
18With veterinarians, we share in a mission so relentless, it adds an entirely new dimension
to the world of preventive care and therapeutics. More than passion. More than dedication.
More than expertise. Because animal health isn’t just our profession. It’s our calling.
And together, we are more than medicine.
Boehringer Ingelheim Animal Health Australia Pty. Ltd., ABN 53 071 187 285. Level 1, 78 Waterloo Road, North Ryde, NSW 2113 Australia. Toll free: 1800 808 691.
PET-0075-2021
19RECRUITMENT
FOR CLINICS
When you need to hire a new veterinarian, vet nurse or hospital support team memberfor your hospital,
VetPartners have a team of recruiters who can facilitate the process. A recruiter will partner with you to
attract and screen candidates to fill a position.
Support our clinics: Hiring manager’s role:
• Create and post job adverts • Submit request to hire
• Promote opportunities across relevant platforms • Attend kick-off call with the recruitment team
• Find and engage passive candidates • Provide feedback to recruiter on candidates
• Screen candidates for skills and fit • Schedule in-person interviews
• Provide regular updates on candidate pipelines • Deliver a world-class candidate experience
and efforts • Make the hiring decision
• Assist in booking in and conducting interviews • Submit contract requests and approval
• Regularly follows-up with candidates
• Initiate reference check process
• Gather feedback from any candidate who
declines an offer
Jobvite - recruitment system
We are now the biggest recruiter of
veterinarians and their support staff
in the industry, our focus is on finding,
recruiting and retaining the best
people. We have implemented Jobvite
to assist us in supporting our clinics
needs right now, and our business
as we continue to grow. Jobvite is
a powerful, easy-to-use applicant
tracking system that uses automation
and intelligence to help hire faster,
smarter and with confidence. It
automates tedious, manual processes
and leverages real-time analytics to
elevate roles in acquiring top talent
with the skills our business needs.
20INTERNATIONAL
RECRUITMENT
The careers team have been actively lobbying the government to help get vets and nurses into Australia.
On 8 May, Immigration Minister Alex Hawke confirmed vets will be placed on the Priority Migration Skilled
Occupation List, allowing them to apply for an exemption to enter Australia.
This is a major win for our industry and will allow us to get veterinarians into the
country while borders are still closed.
OUR CAREERS TEAM AND MIGRATION AGENTS CAN HANDLE
ALL THE PAPERWORK REQUIRED TO SECURE A NEW EMPLOYEE.
21HUMAN
RESOURCES
Your Human Resources (HR) team of Gillian, • Employee relations and industrial relations
Lauren, Chloe, Stephanie, Abbie, Tayla, Cherie, advice
Vanessa, Suan and Natasha are passionate about • Information on employment legislation and
our industry and the role HR plays in supporting award interpretation
our businesses with their people and culture
• Workplace health and safety (WHS) policies,
across VetPartners Australia, New Zealand and
procedures and guidance
Singapore.
• Wellbeing support including resilience and
We do this through keeping up to date on all
healthy minds information and training
things employment, and by taking a fit-for-
• Administration of and guidance on the Employee
purpose approach to creating frameworks and
Assistance Program
processes that support a positive and productive
team environment. • Serving as a primary contact for work-site
injuries or accidents
The sorts of things the team can help with include:
• Performance management guidance
• Partnering with our business leaders to
understand their priorities and challenges and • Support for all team members with conflict
offer people-focused expertise and guidance or grievances
• Ensuring a diverse workforce in a safe and • Employment administration for all team
discrimination/harassment free environment members and contractors
Chloe Reeder Lauren Border
HR Business Partner HR Business Partner
Stephanie Boys Gillian Porter
HR Business Partner Human Resources Director
22Be a Preventive
Care Hero.
Detect disease earlier and help pets live
longer, healthier lives
Local and international studies1 have suggested that suggested that 1 in 7 adults, 1 in
5 seniors and 2 in 5 geriatric patients (canine and feline) have underlying changes that
warrant further investigation. In addition, the graph below depicts a study of 30,000 preventive
care profiles in adult dogs further supports the ability to identify underlying changes.
S
65%
Percentage with clinically significant findings
At least 1 in 4 IDEXX Preventive Care blood and faecal profiles 56%
indicate the need for follow-up1 in adult and senior dogs
47%
43%
37%
31%
29% 27% 27%
25% 25% 25% 24% 25%
2 3 4 5 6 7 8 9 10 11 12 13 14 15+
Dog age (years)
To implement a preventive care approach OR to register your
interest for the 2021 IDEXX Preventive Care Challenge, scan
the QR code.
1. Data on file at IDEXX Westbrook
© 2021 IDEXX Laboratories, Inc. All rights reserved.All ®/TM marks are owned by IDEXX Laboratories, Inc. or its affiliates in the United States and/or other
countries. The IDEXX Privacy Policy is available at idexx.com.
23MARKETING
How do new clients find out about your clinic? How There is no fee for our marketing and design
do you educate your current clients of any changes support, although some charges may occur with
to services or hours? Don’t have any time to think external providers such as advertising or printing
about any of this? costs. We will always ask for your approval before
committing to these charges.
These are all questions our dedicated marketing
team can help you with! Want to know more?
Email marketing@vetpartners.com.au to find
Our team of in house marketing and design
out how we can support you and your clinic.
professionals are committed to helping you
optimise and streamline your marketing, saving We look forward to working with you.
you time to focus on helping pets and their owners.
Whether that be helping clients find you, sharing
important pet care information, tracking and
improving your client’s experiences and much more!
WE HELP YOU DELIVER HIGH-
QUALITY, DATA-DRIVEN,
CREATIVE AND COMPELLING
CLIENT AND CUSTOMER
COMMUNICATIONS.
24Supply Business Software
Chain Consulting Solutions
Connecting practices with Lift client satisfaction Helping veterinarians
industry-leading essentials with training run their business
for growth. and resources. efficiently.
We offer a comprehensive portfolio of Crampton Consulting Group We provide technology solutions
products and services for enhancing provides professional business and related services—including
practice revenue, operating efficient solutions, in-house training and practice management software, data
practices and delivering high-quality human resource systems to ensure applications and communication tools.
care. Our teams build relationships best practice for veterinary practice These solutions are designed to increase
and serve as trusted advisers to owners. Our aim is to work with you staff efficiency and improve business
veterinarians, their staff, and other and your practice to develop solutions health, allowing the veterinarian more
animal health professionals. that work for you, not everyone else. time to provide excellent patient care.
Better together
To find out more about how Provet can To find out more about Crampton To learn more about Software
assist your clinic, contact your local Consulting Group’s business Solutions, contact us at
Provet Business Account Manager or consulting solutions and training, sales.apac@covetrus.com or visit
visit www.provet.com.au visit www.provetccg.com.au softwareservices.covetrus.com/apac
25IT SERVICES
AND SUPPORT
We provide a range of Information Technology (IT) Email hosting and management (migrates
support for our clinic teams across several the clinic’s emails from existing providers to
technology areas. VetPartners service, Office365)
IT Helpdesk Support When a clinic moves over to be part of the
VetPartners family we migrate their emails to help
Our IT HelpDesk can support on various levels
the ongoing support of the business.
through our online ticketing system, by phone or
email in areas such as: Contract negotiation / price checking
• Internet and telecommunications The IT team can support you with any new
technology services that you may have such as:
• Cloud hosted services
• Contract negotiation between service providers
• Server implementation and maintenance
and vet practices
• Practice management software support
• More competitive hardware/software/ink pricing
• General hardware and software support
• Better pricing agreements with certain practice
Practice performance reporting system – management software supplier
powering Business Intelligence (BI)
Existing supplier management, oversight of
Today, information is vital to running a business;
onsite technicians
we help extract data from the practice systems for
The IT team can also assist on a case by case basis
the ease of reviewing performance and financial
with existing services.
reports.
*Charges apply for this service
Website maintenance*
• We can support your team with website
maintenance and building of websites
• Website management (editing and updating)
• Website rebuild (design, build and host)
Employee time and attendance system
As mentioned in our payroll section we partner with the payroll team to provide technical support for
the time and attendance system.
26OPERATIONS
TEAM
The operations team support our clinics to • Coaching and guiding the clinic teams
help them run effectively and efficiently, so the • Building a network within the region or area
practices can provide the best patient care
• Facilitating discussions with:
possible.
- HR
The operations team provide day-to-day
- Recruitment
hands-on guidance in all areas where clinics
- Payroll
need support. From the customer experience,
purchasing goods, creating a new service, to - Learning and development
helping with HR issues, and the finances of the - Marketing
business. - IT & Practice management software support
The support gives our vendors piece of mind. - Finance
The main areas the operations team support - Capital expenditure
on are: - Special projects
- Procurement
IT’S THE FIRST TIME IN 40 YEARS I TOOK A TWO WEEK HOLIDAY
AND DIDN’T’ HAVE TO WORRY ABOUT THE PRACTICE. IT WAS ALL
TAKEN CARE OF.
- Dr Ian Russ, 4Paws Vet NSW
27SUPPORT OFFICE
CONTACT DETAILS
Sydney (Support Office) Perth (Support Office & Training Centre)
Unit 1 / 277 Lane Cove Road 30 Hector Street West
Macquarie Park Osborne Park
NSW 2113 WA 6017
Sydney (Training Centre) Auckland (Support Office)
Level 1, 57-63 Herbert Street 46-48 Pollen Street
Artarmon Grey Lynn
NSW 2064 NZ 1021
Ormeau (Support Office & Training Centre) Christchurch (Training Centre)
28 Burnside Road 155 Corsair Drive
Ormeau Wigram
QLD 4208 NZ 8443
Melbourne (Support Office & Training Centre)
37 Keilor Park Drive
Keilor Park
VIC 3042
28iM3 Anaesthetic Tube Tie
Safe for patients and dental handpieces!
Re-usable ties in 120cm lengths for tying Anaesthesia Tubes
(Endotracheal Tubes).
• can be cut to length to suit all sizes of animals
• Vibrant, identifiable colour
• Does not bind or cling to muzzle hair
• Holds fast to the tube reducing accidental movement and potential
tracheal damage
• Won’t soak up blood or saliva unlike gauze, string or boot laces
• Avoids damage to the Dental Handpiece caused by catching gauze
• Easier to use and faster to apply and remove than gauze or other ties
• Re-usable and recyclable
• Cold sterilisation only
Order Code: SILC50 $24.95 +GST
(50 x 120cm ties)
Order on-line at www.im3vet.com.au
Sample code SILC01
Always use iM3 Anaesthetic Tube Ties in order to avoid
accidental handpiece damage caused by gauze!
Tie around tube in a double
2930
NOTES
31NOTES 32
NOTES
33NOTES 34
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