2022 Model Year Warranty Guide Roadside Assistance

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NW1J 19G218 AA

                                                                                                                                            Ford Motor Company of Canada, Limited
                                                                                                                                            May 2021 / First Printing
                                                                         Mai 2021 / Première impression
                                                                                                                                                                                    2022 Model Year

                                                                         Ford du Canada Limitée
           Assistance routière                                                                                                                                                      Warranty Guide

                                                                                                          NW1J 19G218 AA
           Guide de garantie                                                                                                                                                        Roadside Assistance
           Année-modèle 2022

4718996_22a_Lincoln_Warranty_Guide_Bilingual_Cover_EN-FR_041621.indd 1                                                                                                                             5/25/2021 8:15:39 AM
The information contained in this publication was correct at the time of going to print. In the interest of continuous
development, we reserve the right to change specifications, design or equipment at any time without notice or obligation.
No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in
any form by any means without our written permission. Errors and omissions excepted.
                                              © Ford Motor Company 2021
Table of Contents

                                                                                                                       *
Your Satisfaction Is Our                                       POWERTRAIN COVERAGE . . . . . . . . . . . 10             IMPORTANT INFORMATION ON LIMOUSINE
Priority . . . . . . . . . . . . . . . . . . . . 3             SAFETY RESTRAINT COVERAGE . . . . . . . 10              AND HEARSE CONVERSIONS: . . . . . . . . 20
DEAR NEW VEHICLE OWNER, . . . . . . . . . . 3                  EMISSIONS CONTROL SYSTEMS                               WHAT IS NOT COVERED UNDER THE TIRE
                                                               COVERAGE . . . . . . . . . . . . . . . . . . . . . 11   WARRANTY? . . . . . . . . . . . . . . . . . . . 20
Warranty Information . . . . . . 4                             TIRE WARRANTY . . . . . . . . . . . . . . . . . 14      WHAT IS NOT COVERED UNDER THE
WARRANTY COVERAGE AT-A-GLANCE . .                  .. 4        UNIQUE WARRANTY COVERAGE FOR                            EMISSIONS WARRANTIES? . . . . . . . . . . . 21
YOUR LINCOLN NEW VEHICLE LIMITED                               SPECIFIED COMPONENTS . . . . . . . . . . . 15           NEW VEHICLE WARRANTY LIMITATIONS . . . . 21
WARRANTY . . . . . . . . . . . . . . . . . . .     .. 5        FORD ORIGINAL ACCESSORIES                               INSPECT YOUR NEW VEHICLE CAREFULLY . . 22
WHO IS AUTHORIZED TO DO WARRANTY                               COVERAGE . . . . . . . . . . . . . . . . . . . . 15     TAKE CARE OF YOUR VEHICLE AND IT WILL
REPAIRS? . . . . . . . . . . . . . . . . . . . .   .   .   5   WHAT IS NOT COVERED UNDER THIS NEW                      TAKE CARE OF YOU! . . . . . . . . . . . . . . 23
WHO PAYS FOR WARRANTY REPAIRS? . .                 .   .   6   VEHICLE LIMITED WARRANTY? . . . . . . . . 15
                                                                                                                       DOES THE NEW VEHICLE LIMITED WARRANTY
                                                               DAMAGE CAUSED BY USE AND/OR THE
WHEN DOES THE WARRANTY BEGIN? . .                  .   .   6                                                           APPLY TO YOUR VEHICLE? . . . . . . . . . . 23
                                                               ENVIRONMENT . . . . . . . . . . . . . . . . . . 16
BASIC COVERAGE . . . . . . . . . . . . . . .       .   .   6                                                           TAKING YOUR VEHICLE ON A TRIP? . . . . . 24
                                                               DAMAGE CAUSED BY IMPROPER
HYBRID AND ELECTRIC VEHICLE UNIQUE                             MAINTENANCE . . . . . . . . . . . . . . . . . . 17      IF YOU ARE A SUBSEQUENT LINCOLN
COMPONENT COVERAGE . . . . . . . . . .             .. 7                                                                OWNER... . . . . . . . . . . . . . . . . . . . . . 24
                                                               MAINTENANCE AND WEAR . . . . . . . . . . . 17
OVER THE AIR (OTA) UPDATES . . . . . . .           .. 8        SOME MAINTENANCE AND WEAR ITEMS                         NEED ASSISTANCE? WE’RE HERE TO
LINCOLN ROADSIDE ASSISTANCE                                    HAVE LIMITED COVERAGE . . . . . . . . . . . 18          HELP YOU... . . . . . . . . . . . . . . . . . . . . 24
1-844-665-2007 . . . . . . . . . . . . . . . .     .. 8        OTHER ITEMS AND/OR CONDITIONS NOT
CORROSION COVERAGE . . . . . . . . . .             .. 9        COVERED BY THIS WARRANTY . . . . . . . . 18
                                                                                                                       Important Owner
ALUMINUM BODY PANEL CORROSION                                  SYNC HANDS-FREE COMMUNICATIONS AND                      Information . . . . . . . . . . . . . . . 26
COVERAGE . . . . . . . . . . . . . . . . . . .     .. 9        ENTERTAINMENT SYSTEM . . . . . . . . . . . 19           LOG ON TO WWW.LINCOLNCANADA.COM . . 26

                                                                                         1
Table of Contents

Lincoln Roadside                                         LINCOLN ROADSIDE ASSISTANCE                              EMERGENCY TRAVEL EXPENSE
Assistance . . . . . . . . . . . . . . . . 27            LIMITATIONS . . . . . . . . . . . . . . . . .   . . 28   REIMBURSEMENT . . . . . . . . . . . . . . . . 29
LINCOLN ROADSIDE ASSISTANCE —                            TOWING AND ROAD SERVICE                                  GOING ON A TRIP? WE’D LOVE TO HELP
FOR YOUR PEACE-OF-MIND . . . . . . . . . . 27            REIMBURSEMENT . . . . . . . . . . . . . .       . . 28   YOU PLAN! . . . . . . . . . . . . . . . . . . . . 30
LINCOLN ROADSIDE ASSISTANCE                              GENERAL INFORMATION ON ROADSIDE                          IF YOU NEED TO SUBMIT A CLAIM . . . . . . 30
ELIGIBILITY . . . . . . . . . . . . . . . . . . . . 27   ASSISTANCE SERVICES . . . . . . . . . . .       . . 28
LINCOLN ROADSIDE ASSISTANCE CARD FOR                     EMERGENCY LOCK-OUT SERVICE . . . .              . . 29
YOUR WALLET . . . . . . . . . . . . . . . . . . 27

                                                                                  2
Your Satisfaction Is Our Priority

DEAR NEW VEHICLE OWNER,                   To help maintain the new vehicle           Lincoln c/o Ford Motor Company,
                                          characteristics of your Lincoln vehicle,   Limited
It is with great pleasure that we         we encourage you to read through
welcome you to the Lincoln family. We                                                The Canadian Road
                                          this warranty guide and follow its
want you to enjoy all the benefits of     recommendations. This guide                Oakville, Ontario
owning your new Lincoln vehicle, and      contains:
                                                                                     L6J 5E4
look forward to building a relationship
                                          • Your Lincoln New Vehicle Limited
with you over the years ahead.                                                       www.lincolncanada.com
                                            Warranty
Please note that Lincoln is a             • Your vehicle’s Roadside Assistance       1-800-387-9333
registered business name of Ford            package                                  Twitter English
Motor Company of Canada, Limited.
                                          Lincoln and our dealerships look           @LincolnMotorCA
At Lincoln, we believe that to be the     forward to being at your service. We
leading consumer automotive               wish you peace-of-mind throughout          Twitter French
company, we must be absolutely            your ownership experience. Happy           @LincolnQC
committed to your total satisfaction.     Motoring!
                                                                                     Instagram
This belief guides the way we build
our vehicles, and the way we service                                                 @LincolnMotorCA
them for years to come. Our Lincoln                                                  Facebook
dealers are dedicated to reaching the
highest standards in customer service                                                LincolnMotorCA
and technical expertise, and they use
parts approved by Lincoln.

                                                             3
Warranty Information

WARRANTY COVERAGE AT-A-GLANCE
Warranty Coverage
by Time (Months)                             12              24               36              48              60               72   84   96
and Distance Travelled (km)

Basic                                  48 months/80,000 km*

Corrosion (perforation only)           5 years/unlimited distance*

Powertrain                             6 years/110,000 km*

Safety Restraint System                5 years/100,000 km*

Aluminum Body Panel Corrosion          5 years/unlimited distance*

Emissions:
                                       24 months/40,000 km*
Defect/performance

Certain Emission Parts                 8 years/130,000 km*

Hybrid/Electric Unique Components      8 years/160,000 km*

This chart shows general information only. Please refer to the Warranty section in this Warranty Guide for detailed information.
* Whichever occurs first.

                                                                                   4
Warranty Information

YOUR LINCOLN NEW VEHICLE                 WHO IS AUTHORIZED TO DO                   Please note that certain warranty
LIMITED WARRANTY                         WARRANTY REPAIRS?                         repairs require special training and/or
                                                                                   equipment, so not all dealers are
Lincoln warrants that their authorized   You must take your vehicle to an          authorized to perform all warranty
dealers will repair, replace or adjust   authorized Lincoln, Ford Lincoln or       repairs. This means that, depending
those parts on Lincoln vehicles, that    Ford dealer for warranty repairs. While   on the warranty repair needed, you
are found to be defective in materials   any Lincoln, Ford Lincoln or Ford         may have to take your vehicle to
or workmanship made or supplied by       dealer handling your vehicle line will    another Lincoln dealer. In certain
Ford for the coverage periods            provide warranty service, we strongly     instances, Lincoln may authorize that
described in the Warranty Information    encourage you to return to your           your vehicle be repaired at a repair
section of this warranty guide.          selling dealer.                           centre other than a Lincoln, Ford
                                         Certain customer benefits such as         Lincoln or Ford dealer facility.
                                         loaner vehicles and car washes are        A reasonable time must be allowed to
                                         not part of your New Vehicle Limited      perform a repair after taking your
                                         Warranty but may be offered as a          vehicle to the dealership. Repairs will
                                         courtesy by your selling Lincoln          be made using Lincoln, Ford or
                                         dealership.                               Motorcraft® Parts, or remanufactured
                                                                                   or other parts that are authorized by
                                                                                   Lincoln.

                                                            5
Warranty Information

WHO PAYS FOR WARRANTY                        WHEN DOES THE WARRANTY                    BASIC COVERAGE
REPAIRS?                                     BEGIN?                                    Under your New Vehicle Limited
Lincoln of Canada covers the cost of         The warranty begins on the original       Warranty, Basic Coverage begins at
warranty repairs performed under the         retail delivery date, or on the date of   the original warranty start date and
New Vehicle Limited Warranty                 first use (whichever occurs first).       lasts for 48 months or
Coverage during the “time and                                                          80,000 kilometres (whichever occurs
                                             This is the “original warranty start      first). The complete vehicle is covered
distance travelled” limits of the New
                                             date”.                                    under this Basic Coverage, except
Vehicle Limited Warranty.
                                                                                       components listed under the following
Federal or provincial governments                                                      warranties in this Warranty Guide, and
may require an environmental or                                                        those items listed under “What is Not
disposal tax (levy) on all or a portion of                                             Covered Under this New Vehicle
a warranty repair, in which case this                                                  Limited Warranty?” on page 15.
tax (levy) must be paid by you, the
owner of the vehicle.

                                                                 6
Warranty Information

HYBRID AND ELECTRIC                        pack fan assembly, battery pack          The High Voltage Battery will
VEHICLE UNIQUE COMPONENT                   sensor module (HBPSM), battery           experience gradual capacity loss with
                                           energy control module (BECM),            time and use (similar to all batteries),
COVERAGE                                   on-board charger, on-board charger       which is considered normal wear and
The electrical drivetrain system of        fan assembly, inverter system            tear. Loss of battery capacity due to or
your vehicle is covered by the Hybrid      controller (ISC), DC/DC converter,       resulting from gradual capacity loss is
and Electric Vehicle Unique                hybrid continuously variable             NOT covered under the New Vehicle
Component coverage for eight years         transmission or electric driveline       Limited Warranty. See your Owner’s
or 160,000 kilometres (whichever           motor and transmission range sensor.     Manual for important tips on how to
occurs first) from the original warranty                                            maximize the life and capacity of the
                                           If an electrical drivetrain system
start date. The components in the                                                   High Voltage Battery.
                                           component requires replacement
electrical drivetrain system of your       under warranty, it may be replaced
vehicle will vary, depending on            with a new, factory remanufactured, or
whether your vehicle is a hybrid,          factory refurbished component, at
plug-in hybrid, or all-electric vehicle,   Ford's discretion. Refurbished battery
but you can rest assured knowing that      components selected for your vehicle
your vehicle’s electrical drivetrain       will align with your vehicle's age and
system is covered by this                  mileage, and meet Ford's stringent
comprehensive warranty. Depending          requirements and standards.
on your vehicle, electrical drivetrain
system components covered by this
warranty may include, and are not
limited to: high-voltage battery,
high-voltage battery connector,
high-voltage battery isolation switch
(manual disconnect switch), battery
                                                             7
Warranty Information

OVER THE AIR (OTA) UPDATES              LINCOLN ROADSIDE                           Further, towing required because of a
                                        ASSISTANCE 1-844-665-2007                  warrantable failure beyond the
During the warranty coverage period,                                               6 years or 110,000 kilometres
Ford of Canada warrants that you will   Your vehicle is eligible, within Canada    (whichever occurs first) powertrain
not be charged for diagnosis, repair,   or the continental United States, for      coverage is covered under any
replacement, or adjustment of           the Lincoln Roadside Assistance            remaining applicable New Vehicle
components that are damaged or          Program. This program is separate          Limited Warranty coverage.
inoperable due to a defect caused by    from the New Vehicle Limited
an OTA update.                                                                     Please refer to the Lincoln Roadside
                                        Warranty, and it begins from the
                                                                                   Assistance section of this warranty
                                        original warranty start date and lasts
                                                                                   guide for complete details (page 27).
                                        the life of the vehicle for the original
                                        owner.
                                        Subsequent owners receive coverage
                                        that is concurrent with the 6 years or
                                        110,000 kilometres (whichever occurs
                                        first) powertrain warranty coverage
                                        period.

                                                           8
Warranty Information

CORROSION COVERAGE                        If your vehicle is damaged due to       ALUMINUM BODY PANEL
                                          airborne materials (environmental       CORROSION COVERAGE
Under your New Vehicle Limited            fallout) where there is no defect in
Warranty, Corrosion Coverage begins       factory-supplied materials or           Your vehicle’s aluminum body sheet
at the original warranty start date and   workmanship and therefore is not        metal panels, if any, are covered for an
covers body sheet metal panels            applicable to the Lincoln warranty,     extended Corrosion Coverage Period,
against corrosion due to a defect in      Lincoln will still cover paint damage   which lasts for five years, regardless of
factory-supplied materials and            due to airborne materials               distance driven. If aluminum body
workmanship. The length of the            (environmental fallout) for 12 months   panels have corrosion or rust damage,
coverage depends on the type of           or 20,000 kilometres (whichever         and the damage is not the result of
corrosion damage:                         occurs first). See “Damage Caused       abnormal usage, vehicle accident,
• If corrosion causes perforations        by Use or the Environment”, page 16.    customer actions and/or extreme
  (holes) in the body sheet metal                                                 environmental conditions, the
  panels, the coverage extends for                                                corrosion or rust damage repairs are
  5 years/unlimited distance.                                                     covered for 5 years, regardless of
                                                                                  distance driven. For damage caused by
• If corrosion does not cause
                                                                                  airborne material (environmental
  perforations (holes), and is not the
                                                                                  fallout) where there is no
  result of vehicle usage and
                                                                                  factory-related defect involved and
  airborne materials, the corrosion
                                                                                  therefore no warranty − our policy is to
  coverage is 48 months or
                                                                                  provide free repair of paint damage
  80,000 kilometres (whichever
                                                                                  due to the airborne material for
  occurs first).
                                                                                  12 months or 20,000 kilometers,
                                                                                  whichever occurs first.

                                                            9
Warranty Information

POWERTRAIN COVERAGE                        Transmission- All internal parts; clutch      SAFETY RESTRAINT COVERAGE
                                           cover; seals and gaskets; torque
Under your New Vehicle Limited             converter; transfer case (including           Under your New Vehicle Limited
Warranty, the Powertrain Warranty          internal parts); transmission case;           Warranty, safety belts and air bag
Coverage covers certain components         transmission mounts.                          Supplemental Restraint Systems (SRS)
against defects in factory-supplied                                                      are covered against defects in
materials or workmanship for 6 years       Front-Wheel Drive- Axle shafts;               factory-supplied materials or
or 110,000 kilometres (whichever           front-wheel bearings; seals and               workmanship. Safety Restraint System
occurs first) from the original warranty   gaskets; universal and constant               Coverage begins on the original
start date. The covered components         velocity joints.                              warranty start date and lasts for
listed under the powertrain warranty       Rear-Wheel Drive- Axle shafts;                5 years or 100,000 kilometres
are:                                       front-wheel bearings; rear-wheel              (whichever occurs first).
Engine- All internal lubricated parts;     bearings; centre support bearing;
cylinder block; cylinder heads;            drive axle housing and all internal
electrical fuel pump; engine mounts;       parts; drive shaft; retainers; supports;
flywheel; injection pump; manifold         seals and gaskets; universal and
(intake and exhaust); manifold bolts;      constant velocity joints.
oil pan; oil pump; seals and gaskets;      Four-Wheel Drive/All-Wheel Drive-
thermostat; thermostat housing; timing     Axle shafts, bearings (front and rear),
chain cover; timing chain gears and        center support bearing, drive shafts,
belts; turbocharger/supercharger unit;     final drive housing (including all internal
valve covers; water pump; powertrain       parts), hubs-automatic front locking
control module.                            (four-wheel drive), locking rings
                                           (four-wheel drive), seals and gaskets,
                                           universal and constant velocity joints.

                                                               10
Warranty Information

EMISSIONS CONTROL SYSTEMS                • Your vehicle or engine is free from   Emissions Performance Warranty
COVERAGE                                   defects in factory-supplied           Coverage
                                           materials and/or workmanship that
The Emissions Control System is            could prevent it from conforming      Under the Emissions Performance
covered by two warranties: the             to those applicable emissions         Warranty Coverage, Lincoln will repair,
Emissions Defects Warranty and the         standards.                            replace or adjust – with no charge for
Emissions Performance Warranty.                                                  labour, diagnosis, or parts – any
                                         • You will not be charged for
                                                                                 emissions control device or system:
Emissions Defects Warranty                 diagnosis, repair, replacement or
                                           adjustment of defective               • If you have maintained and
Coverage                                                                           operated your vehicle according to
                                           emissions-related parts listed
Under the Emissions Defects                under Parts Covered by the              the instructions on proper care in
Warranty, Lincoln provides coverage        Emissions Defect and                    this warranty guide and your
for emissions related defects for          Performance Warranties.                 Owner’s Manual;
24 months or 40,000 kilometres                                                   • If your vehicle fails to conform
(whichever occurs first) from the                                                  during the warranty coverage
original warranty start date. During                                               period of 24 months or
this coverage period, Lincoln warrants                                             40,000 kilometres (whichever
that:                                                                              occurs first) to the applicable
• Your vehicle or engine is designed,                                              emissions standards;
  built and equipped to meet the                                                 • If you are subject to a penalty or
  applicable emissions standards                                                   sanction under local, provincial, or
  prescribed by law at the time it                                                 federal law because your vehicle
  was sold.                                                                        has failed to conform to the

                                                           11
Warranty Information

  applicable Emissions Standards           Assembly - Engine Charger; Fuel Tank      Controller (Plug-In Hybrid Vehicles
  (a penalty or sanction can include       Pressure Control Valve; Ignition Coil     Only); Inverter System Controller
  being denied the right to use your       and/or Control Module; Intake             (Plug-In Hybrid Vehicles Only); Jumper
  vehicle); and                            Manifold; Malfunction Indicator Lamp      Assembly Charge Inlet to Charger
• If your vehicle has not been             (MIL)/On-Board Diagnostic (OBD)           (Hybrid and Plug-In Hybrid Vehicles
  tampered with, misused, or               System; PCV System and Oil Filler         Only); Jumper Assembly DC/DC
  abused.                                  Cap; Secondary Air Injection System;      Converter to High Voltage Panel
                                           Spark Control Components; Spark           (Hybrid and Plug-In Hybrid Vehicles
Parts Covered by the Emissions             Plugs and Ignition Wires; Thermostat;     Only); Module and Bracket Assembly
Defect and Performance                     Throttle Body Assembly (MFI);             Transmission Inverter Control (Hybrid
                                           Transmission Control Module (TCM)         and Plug-In Hybrid Vehicles Only);
Warranties
                                           and Solenoids; Turbocharger               Motor Electronics Coolant Pump
Air Flow Sensor; Air/Fuel Feedback         Assembly; Vacuum Distribution             (Plug-In Hybrid Vehicles Only);
Control System and Sensors; Air            System; Exhaust Pipe (Manifold to
                                                                                     Onboard Charger (Plug-In Hybrid
Induction System; Battery Energy           Catalyst); Fuel Tank; High Voltage
                                                                                     Vehicles Only); Transmission
Control Module (BECM - Hybrid and          Battery (Hybrid and Plug-In Hybrid
                                                                                     Assembly (Plug-In Hybrid Vehicles
Plug In Vehicles Only); Catalytic          only); Brake Hydraulic/Electric Control
                                                                                     Only); Transmission Auxiliary Oil Pump
Converter; Electronic Engine Control       Assembly (Plug-In Hybrid Vehicles
Sensors and Switches; Powertrain           Only); Charger and Bracket Assembly       (Plug-In Hybrid Vehicles Only);
Control Module (PCM)*; Evaporative         High Voltage Battery (Hybrid and          Transmission Fluid Temperature
Emissions Control System; Exhaust          Plug-in Hybrid Vehicles Only);            Sensor (Plug-In Hybrid Vehicles Only).
Gas Recirculation (EGR) System;            Converter and Bracket Assembly High       *
                                                                                      Includes hardware and emissions
Exhaust Manifold; Idle Air Control (IAC)   Voltage to Low Voltage (Hybrid and        related software changes only
Valve; Fuel Filler Tube and Seal           Plug-In Hybrid Vehicles Only); Fuel
Restrictor; Fuel Injection System; Fuel    Filler Door Sensor (Hybrid and Plug-In
Injector Supply Manifold; Intercooler      Hybrid Vehicles Only); HVAC
                                                             12
Warranty Information

Additional Parts Covered by the             There may be additional coverage for     original warranty start date: Catalytic
Emissions Warranty                          these parts through the powertrain       Converter, Electronic Control Unit
                                            coverage. In any case, the warranty      (ECU) and any other On-Board
Also covered by the two Emissions           with the broadest coverage applies.      Emissions Diagnostic Devices.
Warranties are all emissions related
                                            Your Lincoln, Ford Lincoln or Ford       For all other parts covered by the
bulbs, hoses, clamps, brackets, belts,
                                            dealer maintains a complete list of      Emissions Defect or Performance
sensors, tubes, gaskets, seals,
                                            parts covered by emissions               Warranty, Lincoln provides coverage
connectors, non diesel fuel lines, and                                               from the original warranty start date
wiring harnesses that are used with         warranties. For more details about the
                                            specific parts covered by the            for 24 months or 40,000 kilometres
components on the list of parts,                                                     (whichever occurs first).
above.                                      Emissions Defect Warranty, contact
                                            your dealer.                             NOTE: Lincoln’s 48 months or
Parts that should be replaced as per                                                 80,000 kilometres bumper-to-bumper
Lincoln’s Scheduled Maintenance             Emissions Defect/Performance             coverage, as described above
Services are covered against defects        Warranty:                                surpasses this mandatory US federal
in materials or workmanship made or                                                  coverage.
                                            Additional Parts Covered
supplied by Lincoln until the earlier of:
                                            Lincoln also provides the following
A. The first replacement time that is       coverages for emissions related
   specified in your Owner’s Manual; or     defects for the parts listed below
B. The “time and distance travelled”        including labour and diagnosis.
   limits of the Defect and Performance     Passenger cars and light duty trucks
   Warranties (whichever occurs first)      (applies to vehicles up to
                                            3,856 kilograms (8,500 lb) GVWR):
                                            8 years or 130,000 kilometres
                                            (whichever occurs first) from the
                                                              13
Warranty Information

TIRE WARRANTY                                                      Percent of Parts   Tire replacements under the New
                                              Vehicle Distance                        Vehicle Limited Warranty will be made
                                                                     Covered by
Two separate warranties apply to the             Travelled
                                                                       Lincoln        with the same brand and model as
tires on your new vehicle. The New           1-20,000 kilometres        100%          originally equipped with the vehicle
Vehicle Limited Warranty covers tire               20,001-                            unless the same brand and/or model
defects in factory-supplied materials                                   60%
                                              40,000 kilometres                       is no longer available, in which case a
or workmanship until the earlier of: (i)           40,001-                            tire of the same brand size, load,
expiration of the basic coverage                                        30%
                                              60,000 kilometres                       speed and tread type will be used.
period of 48 months or                             60,001-                            In some circumstances, Lincoln may
80,000 kilometres (whichever occurs                                      15%
                                              80,000 kilometres                       authorize another brand and model to
first); or (ii) until the tire requires                                               substitute for the original brand and
normal replacement, for 100% of labor      The tire manufacturer also provides
                                                                                      model even if still available.
costs and on a pro rata adjustment         you with a separate tire warranty that
basis for parts (see the                   may extend beyond the Basic                Normal tire wear or damage is not
Reimbursement Schedule below).             Coverage terms or period. You will         reimbursable. See page 20 for details
Defective tires will be replaced on a      find the manufacturer’s tire warranty      of what is not covered.
pro rata adjustment basis according to     with the owner literature supplied with
the following kilometre-based              your new vehicle.
Reimbursement Schedule:

                                                              14
Warranty Information

UNIQUE WARRANTY COVERAGE                  FORD ORIGINAL ACCESSORIES                 WHAT IS NOT COVERED UNDER
FOR SPECIFIED COMPONENTS                  COVERAGE                                  THIS NEW VEHICLE LIMITED
Brake pads and linings *, wheel           Lincoln warrants that their authorized
                                                                                    WARRANTY?
balance and alignment are covered         dealers will repair or replace any Ford   Damage Caused by Accident,
against defects in factory-supplied       Original Accessory that is properly
materials or workmanship for
                                                                                    Misuse or Alteration
                                          installed by the authorized dealer that
12 months or 20,000 kilometres            sold the accessory and found to be        Examples of items not covered are:
(whichever occurs first) from the         defective in factory-supplied materials
                                                                                    • Accident collision, fire, theft,
original warranty start date. *Refer to   or workmanship during the warranty
                                                                                      freezing, vandalism, riot, floods,
page 18 for additional coverage           period noted below, as well as any
                                                                                      explosion, dismantling, or objects
information.                              component damaged by the defective
                                                                                      striking the vehicle (including
Wiper blades are covered against          accessory. The accessory will be
                                                                                      driving through a car wash)
defects in factory-supplied materials     warranted for the greater of the
                                          following:                                • Misusing the vehicle, such as
or workmanship for 6 months                                                           driving over curbs, overloading,
unlimited distance travelled from the     • 24 months unlimited kilometres; or        racing, or using the vehicle as a
original warranty start date. Refer to    • The remainder of your Basic               stationary power source
page 18 for additional coverage             Coverage period.
information.                                                                        • Alterations, modifications or
                                          This means that Ford Original               reconstruction of the vehicle,
                                          Accessories purchased along with            including the body, chassis, or any
                                          your new vehicle and installed by the       other component after the vehicle
                                          dealer are covered for the full length      leaves the control of Lincoln
                                          of your Basic Coverage period – 48
                                          months or 80,000 kilometres
                                          (whichever occurs first).
                                                            15
Warranty Information

• Alterations or modifications to        • Driving through water deep               DAMAGE CAUSED BY USE
  allow the use of alternate fuels         enough to cause water to be              AND/OR THE ENVIRONMENT
  after the vehicle leaves the control     ingested into any component i.e.
  of Lincoln                               powertrain components                    The New Vehicle Limited Warranty
                                         • Non-Lincoln parts installed after        does not cover surface rust,
• Rebuilding the vehicle after it has                                               deterioration, and damage of paint,
  suffered such extensive collision        the vehicle leaves Lincoln’s control
                                           and causes a Lincoln part to fail.       trim, upholstery and other appearance
  damage in an accident that it was                                                 matters that result from use and/or
  junked, written-off or deemed to         Examples include, but are not
                                           limited to lift kits, oversized tires,   exposure to the elements.
  be written-off, even if the rebuilt
  vehicle uses undamaged parts and         roll bars, cellular phones, alarm        Examples are:
                                           systems, remote starting systems
  components from the written-off                                                   • Stone Chips and Scratches (e.g. on
                                           and performance enhancing
  vehicle                                                                             paint and glass)
                                           powertrain components
• Tampering with the vehicle,                                                       • Windshield stress cracks.
  including tampering with the           NOTE: Warranty coverage will be              However, limited coverage on
  emissions systems or with other        invalidated on parts affected by such        windshield stress cracks will be
                                         damage.                                      provided for the first 12 months or
  parts that affect these systems (for
  example, exhaust and intake                                                         20,000 kilometres (whichever
  systems)                                                                            occurs first) even though caused
                                                                                      by use and/or exposure to the
• Contaminated or improper                                                            elements.
  fuel/fluids
                                                                                    • Dings/Dents
• Customer-applied chemicals or
                                                                                    • Lightning and Hail
  accidental spills
                                                                                    • Earthquake
                                                                                    • Cuts, Burns, Punctures or Tears
                                                            16
Warranty Information

•   Bird and Bee Droppings            DAMAGE CAUSED BY                          MAINTENANCE AND WEAR
•   Road Salt and Tree Sap            IMPROPER MAINTENANCE                      The New Vehicle Limited Warranty
•   Windstorm                         The New Vehicle Limited Warranty          does not cover parts and labour
•   Water or Flood                    does not cover damage caused by           needed to maintain your vehicle and
                                      failure to maintain the vehicle,          replacement of parts due to normal
Plug-In Vehicles Only — The New                                                 wear and tear (except for items listed
                                      improperly maintaining the vehicle, or
Vehicle Limited Warranty does not                                               under Some Maintenance and Wear
                                      using the wrong part, fuel, oil,
cover: damage to the 120V                                                       Items Have Limited Coverage). You, as
                                      lubricants, or fluids.
convenience cord caused by misuse                                               the owner, are responsible for these
of the cord. Always use the           In fact, failure to perform maintenance   items. Here are examples:
convenience cord in a manner that     as specified in your Owner’s Manual
conforms to the directions found in   will invalidate warranty coverage on      •   Oil Changes
the Owner’s Manual.                   parts affected by improper                •   Cleaning/Polishing
                                      maintenance.                              •   Engine Tune-ups
                                      Please consult your Owner’s Manual        •   Oil/Air Filters
                                      for correct fluid specifications and      •   Tire Rotations
                                      levels, and read the Scheduled
                                      Maintenance chapter in your Owner’s       •   Oils, Lubricants, Other Fluids
                                      Manual, for instructions on proper
                                      maintenance of your vehicle.

                                                        17
Warranty Information

Parts that should be replaced as per      SOME MAINTENANCE AND                        OTHER ITEMS AND/OR
Lincoln’s Scheduled Maintenance           WEAR ITEMS HAVE LIMITED                     CONDITIONS NOT COVERED BY
Services are covered against defects
                                          COVERAGE                                    THIS WARRANTY
in materials or workmanship made or
supplied by Lincoln until the earlier     Lincoln dealers will replace brake          Examples of other items that are not
of:                                       pads and linings for 12 months or           covered are:
                                          20,000 kilometres (whichever occurs
A. The first replacement time that is                                                 • High-voltage battery replacement
                                          first) from the original warranty start
   specified in your Owner’s Manual; or                                                 due to improper vehicle storage.
                                          date, if required due to failure caused
                                                                                        Refer to the Owner’s Manual for
B. The “time and distance travelled”      by normal wear and tear.
                                                                                        the proper ways your vehicle’s
   limits of the New Vehicle Limited      Lincoln dealers will replace the              battery must be maintained in the
   Warranty (whichever occurs first).     original wiper blades for 6 months            event the vehicle is not driven or is
                                          unlimited distance travelled from the         stored for an extended period of
                                          original warranty start date, if required     time.
                                          due to failure caused by normal wear        • Non-Lincoln parts of your vehicle
                                          and tear.                                     including Non-Lincoln parts that
                                                                                        are installed by body builders or
                                                                                        manufacturers other than Lincoln;
                                                                                        or damage to Lincoln components
                                                                                        caused by installation of
                                                                                        non-Lincoln parts
                                                                                      • Disconnecting or altering the
                                                                                        odometer, or where the actual
                                                                                        distance travelled cannot be
                                                                                        determined due to the odometer
                                                             18
Warranty Information

  being inoperative for an extended     SYNC HANDS-FREE                           • Damage caused by:
  period of time (this will void the    COMMUNICATIONS AND                          –abnormal use such as insertion of
  New Vehicle Limited Warranty)                                                      foreign objects, fluid spillage
                                        ENTERTAINMENT SYSTEM                        –unauthorized modifications
• Vehicles currently or previously
                                        If your vehicle is equipped with SYNC,      –computer or internet viruses, bugs,
  titled as “dismantled”, “fire”,
                                        the New Vehicle Limited Warranty             worms, Trojan Horses, cancelbots
  “flood”, “junk”, “reconstructed”,
                                        does not cover repairs or replacement       –installation of unauthorized
  “totaled”, or “salvaged” (this will                                                software, peripherals and
  void the New Vehicle Limited          under certain conditions. Some
                                                                                     attachments
  Warranty)                             examples include:
                                                                                    –unauthorized, unapproved and/or
• Vehicles determined to be a “total    • Loss of personal recording media,          incompatible repairs, upgrades and
  loss” by an insurance company           software or data                           modification
  (this will void the New Vehicle       • Failure to provide proper                 –the defective function of a cellular
  Limited Warranty)                       installation environment                   phone or digital media device (e.g.,
                                                                                     inadequate signal reception by the
• Lincoln Authorized Parts replaced     • Loss, change, or discontinuation of        external antenna, viruses or other
  other than under this New Vehicle       functionality because of:                  software problems)
  Limited Warranty or pursuant to a        –system updates to Ford of Canada
  Lincoln Customer Satisfaction             software or lack of compatibility
  Program or Lincoln Recall are not         with non-Ford of Canada electronic
  eligible for the balance of the New       devices
  Vehicle Limited Warranty, however        –non-Ford of Canada software, or
  they may carry their own warranty        –obsolescence of vehicle software or
  (see your dealer for more                 hardware
  information).                            –lack of network coverage or
                                            availability

                                                          19
Warranty Information

*IMPORTANT INFORMATION ON                WHAT IS NOT COVERED UNDER               • Tire vibration or ride harshness is
LIMOUSINE AND HEARSE                     THE TIRE WARRANTY?                        not covered beyond 12 months or
                                                                                   20,000 kilometres (whichever
CONVERSIONS:                             Normal wear and/or worn-out tires are     occurs first) unless caused by a
Ford Motor Company authorizes only       not covered by the New Vehicle            defect in factory supplied materials
Lincoln Qualified Vehicle Modifiers      Limited Warranty.                         or workmanship.
(QVM's) to perform Limousine/Hearse      Other examples of items not covered     • Tires replaced other than pursuant
conversions. To obtain a list of QVM's   are:                                      to the New Vehicle Limited
visit our website at                                                               Warranty Tire Warranty are not
www.fleet.ford.com/limo or call          • Road hazard damage including
                                                                                   eligible for the balance of the Tire
1-800-34-FLEET.                            cuts, snags, bruises, bulges and
                                                                                   Warranty, however they may carry
                                           impact breaks (due to potholes
                                                                                   their own warranty (see your
                                           and curbs or other road hazards).
                                                                                   dealer or the tire manufacturer for
                                         • Damage caused by a puncture or          more information).
                                           tire repair.
                                         • Damage from improper inflation or
                                           alignment, tire chains, racing,
                                           spinning (e.g. when stuck in snow
                                           or mud), and improper mounting or
                                           dismounting.

                                                          20
Warranty Information

WHAT IS NOT COVERED UNDER              NEW VEHICLE WARRANTY                      representations respecting the
THE EMISSIONS WARRANTIES?              LIMITATIONS                               vehicle, statutory warranties or implied
                                                                                 warranties or conditions as to its
Lincoln will deny you warranty         The foregoing coverage described in       merchantability or fitness.
coverage if your vehicle or part has   the New Vehicle Limited Warranty are      Any implied warranty or condition as
failed because you:                    the only express warranties on the        to merchantability or fitness is limited
•   Abused or neglected it             part of Lincoln and the selling dealer.   to the applicable warranty duration
•   Did not maintain it properly       You may have other rights which may       period as specified herein.
                                       vary by province.
•   Added unapproved modifications                                               In no event shall Lincoln or the selling
                                       None of the following limitations and     dealer be liable for the loss of or
•   Used improper fuel/fluids
                                       exclusions shall apply where              damage to the vehicle or its parts, loss
•   Experienced any item included in   prohibited or voided by provincial        of use of the vehicle, loss of time,
    “What is Not Covered Under this    consumer protection legislation, and      inconvenience, commercial loss, or
    New Vehicle Limited Warranty?”     without limitation, none of the           special consequential or other
                                       following limitations and exclusions      damages, or on any other claims
                                       will exclude or restrict the warranty     relating to or arising from any defect
                                       provided for in Section 37 or 38 of the   in factory materials or workmanship
                                       Quebec Consumer Protection Act.           found except as provided for herein.
                                       The foregoing express warranties are      The above provisions do not preclude
                                       in substitution for and exclude all       the operation of any applicable
                                       other liabilities of any kind whether     provincial statute which in certain
                                       arising under statute, in tort, by        circumstances may not allow some of
                                       implication of law or otherwise           the limitations and exclusions
                                       including, to the full extent as may be   described in these warranty coverages.
                                       allowed by law, liability for any other
                                                          21
Warranty Information

In the province of Saskatchewan, the   INSPECT YOUR NEW VEHICLE                 Defects vs. Damage
duration of the applicable statutory   CAREFULLY
warranties of that province shall be                                            Please note the distinction between
concurrent with and not consecutive    Defects or damage to paint, sheet        “defects” and “damage” as used in
to the duration of the foregoing       metal or other appearance items may      the warranty. Defects are covered
coverage of this Lincoln New Vehicle   occur during assembly or when the        because we, the manufacturer, are
Limited Warranty.                      vehicle is in transit to the dealer.     responsible. This includes defects in
                                       Normally, these defects are noted and    Lincoln-supplied parts used in making
                                       corrected at the factory or by your      warranty repairs as well as in the
                                       dealer during new vehicle inspection.    original parts of the vehicle. On the
                                       Paint, sheet metal or appearance         other hand, we have no control over
                                       defects present at the time your         damage caused by such things as
                                       vehicle is delivered to you are          modifications, collision, misuse and
                                       covered by this warranty. For your       lack of maintenance. Therefore,
                                       protection, we suggest that if you do    damage is not covered under this
                                       find any such defects, you notify your   warranty.
                                       dealer within one week of the
                                       vehicle’s delivery to you, as normal
                                       deterioration due to use and exposure
                                       is not covered by this warranty.

                                                        22
Warranty Information

TAKE CARE OF YOUR VEHICLE                by improper maintenance. Make sure   DOES THE NEW VEHICLE
AND IT WILL TAKE CARE OF                 that receipts for completed          LIMITED WARRANTY APPLY TO
                                         maintenance work are retained with
YOU!                                                                          YOUR VEHICLE?
                                         the vehicle and have the dealer
Proper maintenance protects you from     complete the Scheduled               Warranty Applies
major repair expense resulting from      Maintenance Validation Record.
neglect or inadequate maintenance,                                            The New Vehicle Limited Warranty
and it may even help increase the                                             described in this booklet applies to
resale value of your vehicle.                                                 your vehicle if:

Your dealership has factory-trained
                                                                              • It was originally sold or leased by a
                                                                                Lincoln dealer; and
technicians who can perform the
required maintenance using                                                    • Is registered, licensed and
Lincoln-approved parts. The                                                     operated in Canada or the United
dealership looks forward to meeting                                             States.
your every service need to maximize
                                                                              Warranty Does Not Apply
your satisfaction with your vehicle.
It is your responsibility to make sure                                        The New Vehicle Limited Warranty
that all of the scheduled maintenance                                         described in this booklet will be void if
is performed and that the materials                                           the vehicle originally purchased in
used meet Lincoln engineering                                                 Canada, at any time:
specifications. Failure to perform                                            • Is registered, licensed for use in
scheduled maintenance as specified                                              countries other than Canada or the
in the Scheduled Maintenance section                                            United States.
in your Owner’s Manual will invalidate
warranty coverage on parts affected
                                                         23
Warranty Information

TAKING YOUR VEHICLE ON A                  IF YOU ARE A SUBSEQUENT                   NEED ASSISTANCE? WE’RE
TRIP?                                     LINCOLN OWNER...                          HERE TO HELP YOU...
If you travel with this vehicle outside   If you are a subsequent Lincoln owner     Your satisfaction is important to
of Canada or the United States, you       and the New Vehicle Limited Warranty      Lincoln and your selling Lincoln
may have to pay a servicing Lincoln,      has not yet expired, you are entitled     dealership. Normally, matters
Ford Lincoln or Ford dealer in a          to the unexpired portion of the           concerning your vehicle will be
foreign country for a repair that could   warranty.                                 resolved by your dealer’s sales or
be covered under this New Vehicle                                                   service department.
                                          Subsequent owners also receive
Limited Warranty. If this occurs, you
                                          Lincoln Roadside coverage that is
should present the paid repair
                                          concurrent with the 6 years or
                                                                                    Lincoln recommends that you do
order/invoice to a Lincoln, Ford                                                    the following:
                                          110,000 kilometres (whichever occurs
Lincoln or Ford dealer for refund
                                          first) powertrain warranty coverage       Talk with your selling dealer’s sales
consideration
                                          period. This coverage is transferred at   manager or service manager. If the
                                          no charge to you.
                                                                                    matter is not resolved to your
                                          Please send us the completed Owner        satisfaction, consider discussing the
                                          Information Change Card found at the      matter with the owner or general
                                          centre of this Warranty Guide (postage    manager of the dealership. If you still
                                          paid).                                    feel your concern was not fully
                                                                                    addressed or you did not understand
                                                                                    the explanations given for your
                                                                                    questions, contact the Lincoln
                                                                                    Customer Relationship Centre at (toll
                                                                                    free) 1-800-387-9333 or through our
                                                                                    web site at www.lincolncanada.com.
                                                            24
Warranty Information

The Customer Relationship                 The CAMVAP program is a                    The CAMVAP services are available in
Centre address is as follows:             straightforward and relatively speedy      all Canadian territories and provinces.
                                          alternative to resolve a disagreement      For more information, charge or
Lincoln c/o Ford Motor Company of         when all other efforts to produce a        obligation, call your CAMVAP
Canada Limited                            settlement have failed. This procedure     provincial administrator directly at
                                          is without cost to you and is designed     1-800-207-0685 or visit
The Canadian Road
                                          to eliminate the need for lengthy and      www.camvap.ca.
PO Box 2000                               expensive legal proceedings.
Oakville, ON                              In the CAMVAP program, impartial
                                          third-party arbitrators conduct
L6J 5E4
                                          hearings at mutually convenient times
Mediation/Arbitration Program             and places in an informal
                                          environment. These impartial
(for Canada only)
                                          arbitrators review the positions of the
If you feel that the efforts by Lincoln   parties, make decisions and, where
and the dealer to resolve a               appropriate, render awards to resolve
factory-related vehicle service           disputes. CAMVAP decisions are fast,
concern have been unsatisfactory,         fair and final as the arbitrator’s award
Lincoln participates in an impartial      is binding on both you and Lincoln.
third-party mediation/ arbitration
program administered by the
Canadian Motor Vehicle Arbitration
Plan (CAMVAP).

                                                             25
Important Owner Information

LOG ON TO
WWW.LINCOLNCANADA.COM
The Lincoln website contains
information for you, the new vehicle
owner. On www.lincolncanada.com
you can download printed material,
contact us via e-mail, locate your
nearest dealer, and so much more!
These are just some of the ways
www.lincolncanada.com can be a
great resource tool for you.

                                                   26
Lincoln Roadside Assistance

LINCOLN ROADSIDE                          LINCOLN ROADSIDE                        LINCOLN ROADSIDE
ASSISTANCE — FOR YOUR                     ASSISTANCE ELIGIBILITY                  ASSISTANCE CARD FOR YOUR
PEACE-OF-MIND                             Lincoln’s Roadside Assistance covers    WALLET
We are pleased to welcome you to          all Lincoln vehicles. Service will be   For your convenience, please carry
Lincoln’s Roadside Assistance! Our        provided to the driver of the           your Lincoln Roadside Assistance
primary focus in providing this           registered Lincoln vehicle.             Card with you at all times for those
important benefit is to help ensure                                               unexpected instances when you may
your safety, pleasure and convenience                                             require our services. Please ensure
during the operation of your Lincoln                                              you print your name and Vehicle
vehicle.                                                                          Identification Number (VIN) on your
                                                                                  cards when you take delivery of your
Wherever you may be in Canada or
                                                                                  vehicle. (See centre inserts.) The
the continental United States, our
                                                                                  17 digit VIN is stamped on the front of
Roadside Assistance Representatives
                                                                                  the driver’s side dash.
will be there to ensure you receive
quick and efficient service 24 hours a
day, 365 days a year. Just call
1-844-665-2007.

                                                            27
Lincoln Roadside Assistance

LINCOLN ROADSIDE                           TOWING AND ROAD SERVICE                   GENERAL INFORMATION ON
ASSISTANCE LIMITATIONS                     REIMBURSEMENT                             ROADSIDE ASSISTANCE
All coverage is limited to vehicles        If your vehicle is stranded and           SERVICES
using publicly maintained roads            requires towing, battery boosting, fuel   Covered Services
(excludes off-road use, logging roads,     (up to 10 litres), tire service, key
etc.) and adjacent sites, and any other    service or other roadside services,       • Road Service (labour performed at
locations, which in the discretion of      simply call Lincoln Roadside                disablement site)
the service provider constitutes a         Assistance toll-free within Canada or     • Service Calls (delivery of up to
publicly travelled thoroughfare.           the continental United States at            10 litres of fuel or battery boost)
Please note that the Lincoln Roadside      1-844-665-2007 and assistance will        • Towing of your disabled vehicle to
Assistance is a complimentary service.     be dispatched.                              your selling Lincoln dealer if within
In the event that your new vehicle         At the time you call, you will be asked     160 km or a Lincoln, Ford Lincoln
limited warranty is voided in whole or     to provide your name, Vehicle               or Ford dealership (one tow per
in part, your Roadside Assistance          Identification Number, vehicle make         disablement)
coverage may be limited or                 and model, vehicle color, license plate
terminated by Lincoln without notice.                                                Items Excluded from Coverage
                                           number, the exact location of your
Lincoln may terminate your Lincoln         vehicle and a telephone number            • Parts, tire repairs, rental of towing
Roadside Assistance coverage at any        where you can be reached.                   equipment, storage fees, or any
time for any reason. There is no                                                       labour performed at a garage or
refund available to you in the event of    In the event that you use a service
                                                                                       service station
termination.                               other than Lincoln Roadside
                                           Assistance, we may reimburse you up       • Any form of impound towing by
                                           to a maximum of $100.00 per                 other than a licensed service
                                           disablement. (See page 30 for               station or garage
                                           claiming instructions.)                   • Parts involved in lock-out service
                                                             28
Lincoln Roadside Assistance

• Assistance from private citizens        EMERGENCY LOCK-OUT                       EMERGENCY TRAVEL EXPENSE
• Lincoln Roadside Assistance             SERVICE                                  REIMBURSEMENT
  coverage is not a warranty, but a
  service provided to you by Lincoln      When your ignition key is lost, broken   Should your vehicle become disabled
  to minimize any unforeseen              or accidentally locked inside your       due to collision or mechanical
  vehicle operation inconvenience.        vehicle, call Lincoln Roadside           breakdown while you are more than
  All service operators providing         Assistance and service will be           160 kilometres from your residence
  service are independent                 dispatched. If circumstances require     address, we may reimburse you up to
  contractors and are not employees       you to use an independent lock-out       $1,000 (in total), for the following
  of Lincoln. Therefore, Lincoln          service, we may reimburse you up to      reasonable emergency expenses
  Roadside Assistance does not            $100.00 (see page 30 for claiming        (when not covered by insurance):
  assume any liability for any loss or    instructions).
                                                                                   Covered Expenses
  damage to your vehicle or your
  personal property resulting from                                                 • Local lodging and meals (excludes
  the rendering of such service.                                                     alcohol and tips)
• Any loss or damage is the sole                                                   • Vehicle rentals from bona fide
  responsibility of the servicing                                                    rental agencies (excludes gas
  facility and should be reported to                                                 expense)
  the proprietor of the facility and                                               • Commercial transportation to your
  your own insurance company                                                         destination, and return trip after
  within 24 hours and prior to any                                                   repairs are completed
  repairs being carried out.
                                                                                   Coverage period is the lesser of:
                                                                                   date of vehicle disablement up to
                                                                                   three (3) days in total, or the time at
                                                                                   which your vehicle is repaired.
                                                            29
Lincoln Roadside Assistance

GOING ON A TRIP? WE’D LOVE                  IF YOU NEED TO SUBMIT A                 To acquire additional forms, please
TO HELP YOU PLAN!                           CLAIM                                   contact your selling Lincoln dealer or
                                                                                    visit our Web site at
When you plan your next road trip, our      We have enclosed a claim form in this   www.lincolncanada.com.
Travel Planning Centre will provide         Warranty Guide to be completed for      Lincoln Roadside Assistance
detailed information on the most            emergency road and tow service          Coverage is separate from the New
time-saving or scenic routes to your        reimbursement, or emergency travel      Vehicle Limited Warranty, begins from
destination. This no-charge service         expense reimbursement. File your        the original warranty start date and
includes easy-to-follow maps, a             claim no more than twenty (20) days     lasts for the life of the vehicle for the
highlighted travel planner specific to      after the occurrence.                   original owner.
your route and destination, travel tips,
driving information and other useful        Send to:                                Subsequent owners receive coverage
material to make your trip easier and       Ford Motor Company of Canada            that is concurrent with the 6 years or
more enjoyable. Please allow up to          Limited                                 110,000 kilometres (whichever occurs
two weeks for delivery.                                                             first) powertrain warranty coverage
                                            Roadside Assistance Division            period.
                                            The Canadian Road, P.O. Box 2000        Lincoln reserves the right to amend or
                                                                                    cancel the Lincoln Roadside Assistance
                                            Oakville, ON L6K 1C8                    Program at any time without incurring any
                                            Complete the Customer Claim Form.       liability.
                                            Please include all original receipts
                                            and details of the event. This will
                                            facilitate prompt handling and
                                            reimbursement of your claim. Please
                                            allow 4-6 weeks for processing when
                                            making a claim.
                                                             30
Lincoln Roadside Assistance
                                             Customer Claim Form
1. Payee Information

  First Name                                                         Last Name

  Street                                                                 Apt. No.             City

  Province         Postal Code                      Residence Phone                              Business Phone

  E-mail Address:

2. Vehicle Identification Number

3. You must include the following documents for claim processing
  • Paid receipts for reasonable covered expenses incurred within 3 days of disablement to a maximum of $1,000.00.
  • For disablement due to failure of components covered by your warranty coverage, a copy of the repair or work order.
  • Please allow 4–6 weeks for processing.
  • PLEASE INCLUDE paid receipts validated by the roadside service establishment and which clearly detail the nature of the service provided.
• IMPORTANT:
       • Please refer to the Lincoln Roadside Assistance section of your Warranty Guide for details of Roadside Assistance Coverage.
       • Submit all claims, fully documented, within 20 days of disablement.
       • Please retain a copy of all receipts and send original documentation.

4. "I have completed this form and certify that the information provided is complete and accurate."

   Signature of Owner                                                                     Date

5. Sign and mail this complete form with receipts to:
   Ford Motor Company of Canada Limited, Roadside Assistance Division, The Canadian Road, P.O. Box 2000, Oakville, ON L6K 1C8

  Ford of Canada collects information that you provide (i.e. contact, vehicle information, demographics, and relating to your purchase
  or service), transaction information from your dealer, and information about your finance or lease contract from Ford Credit. This
  information is used to administer your purchase or lease, improve our products and services, and provide you with services, surveys or
  marketing material. For these purposes, we share your information with Ford Credit, your dealer(s) or the dealer who has responsibility
  for the market area in which you reside and we may use service providers outside Canada such as data processing, hosting, and call
  campaign services.

  If you do not want to receive marketing material from us or have your personal information shared as set out above, to obtain information about
  our Privacy Policy including our service provider practices or to access your personal information, please call a Customer Service Representative
  at 1-800-565-FORD (3673).
Owner Information Change Card/
                     Fiche de révision des données sur le propriétaire

Ford of Canada collects information that you provide (i.e. contact, vehicle information, demographics, and relating to your purchase or service), transaction information from your
dealer, and information about your finance or lease contract from Ford Credit. This information is used to administer your purchase or lease, improve our products and services,
and provide you with services, surveys or marketing material. For these purposes, we share your information with Ford Credit, your dealer(s) or the dealer who has responsibility for
the market area in which you reside and we may use service providers outside Canada such as data processing, hosting, and call campaign services. If you do not want to receive
marketing material from us or have your personal information shared as set out above, to obtain information about our Privacy Policy including our service provider practices or to
access your personal information, please call a Customer Service Representative at 1-800-565-FORD (3673).

Ford Canada recueille des renseignements que vous fournissez (coordonnées, renseignements sur le véhicule, données démographiques et renseignements liés à l’achat ou à
l'entretien), des renseignements sur la transaction auprès de votre concessionnaire ainsi que des renseignements sur votre financement ou location auprès de Crédit Ford. Ces
renseignements sont utilisés pour administrer votre contrat d’achat ou de location, améliorer nos produits et services et vous proposer des services, des sondages ou du matériel
publicitaire. Pour ces raisons, nous partageons les renseignements vous concernant avec Crédit Ford, votre concessionnaire ou le concessionnaire responsable de la région dans
laquelle vous résidez et nous pouvons recourir à des fournisseurs de services à l’extérieur du Canada pour le traitement des données, l’hébergement des données et les services
de campagnes téléphoniques. Si vous ne voulez pas que nous vous envoyions de matériel publicitaire, si vous ne souhaitez pas que vos renseignements personnels soient
partagés, comme énoncé ci-dessus, si vous désirez obtenir des renseignements sur notre politique de confidentialité, y compris sur les pratiques de nos fournisseurs de services,
ou si vous voulez avoir accès à vos renseignements personnels, veuillez communiquer avec un représentant du service à la clientèle au 1-800-565-FORD (3673).
Customer Relations      Relations avec la clientèle
Ford Motor Company of   Ford du Canada Limitée
Canada Limited          C.P. 2000
P.O. Box 2000           Oakville, ON L6J 5E4
Oakville, ON L6J 5E4
2022                                           Lincoln Roadside Assistance
                                                                        1-844-665-2007
       Lincoln Roadside Assistance                                      • Towing
                                                                        • Battery boosting
       Service de dépannage Lincoln                                     • Fuel Delivery
                                                                        • Lock-Out Assistance
                   1-844-665-2007                                       • Flat Tire Service
                                                                        • Vehicle Recovery
                                                                        • Other Roadside Services

                                                                        Service de dépannage Lincoln
                                                                        1-844-665-2007
Roadside Assistance Coverage is separate from the New Vehicle           • Remorquage
Limited Warranty, and lasts the life of the vehicle for the original    • Survoltage de la batterie
owner. Subsequent owners receive coverage that is concurrent            • Livraison de carburant
with the 6 years or 70,000 mi (110,000 km) (whichever occurs first)     • Service de déverrouillage des portes
power train warranty coverage period. See Warranty Guide for            • Remplacement d'un pneu à plat
complete details.                                                       • Récupération du véhicule
                                                                        • Autres services de dépannage

Le service de dépannage est un service indépendant de votre
Garantie limitée de véhicule neuf, et est valable pour toute la durée
de vie du véhicule pour le propriétaire d’origine. Les propriétaires
subséquents ont droit à une couverture qui coïncide avec celle de
la couverture du groupe motopropulseur de 6 ans ou 70 000 mi
(110 000 km) (selon la première éventualité). Consultez votre Guide
de garantie pour obtenir des détails complets
Lincoln Roadside Assistance
Owner’s Name
                                                                                       2022
Vehicle Identification Number                                            Lincoln Roadside Assistance
                                                                         Service de dépannage Lincoln
Roadside Assistance Coverage is separate from the New
Vehicle Limited Warranty, and lasts the life of the vehicle for                   1-844-665-2007
the original owner. Subsequent owners receive coverage
that is concurrent with the 6 years or 70,000 mi (110,000 km)
(whichever occurs first) power train warranty coverage period.          Please have the following
See Warranty Guide for complete details.
                                                                        information ready when contacting
                                                                        Lincoln Roadside Assistance:
Service de dépannage Lincoln
Nom du propriétaire                                                         • Vehicle Identification Number (VIN)
                                                                            • Odometer reading
                                                                            • The location of your vehicle
Numéro d'identification du véhicule                                           (address/nearest intersection)

Le service de dépannage est un service indépendant de votre             Assurez-vous d'avoir en main les
Garantie limitée de véhicule neuf, et est valable pour toute la durée
de vie du véhicule pour le propriétaire d’origine. Les propriétaires    renseignements suivants avant d'appeler
subséquents ont droit à une couverture qui coïncide avec celle de
la couverture du groupe motopropulseur de 6 ans ou 70 000 mi            le service de dépannage Lincoln :
(110 000 km) (selon la première éventualité). Consultez votre Guide
de garantie pour obtenir des détails complets.                              • Le numéro d'identification du véhicule (NIV)
                                                                            • Le kilométrage de votre véhicule
                                                                            • L’emplacement de votre véhicule
                                                                              (adresse/intersection la plus proche)
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