55 Raglan Road, Miranda Plan of Management March 2019
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55 Raglan Road, Miranda
Plan of Management
March 2019Contents
1. General Information 3
1.1 Purpose 3
1.2 Capacity of Group Home 4
1.3 Hours of Operation and Staffing 4
1.4 Who will Occupy the Home? 4
1.5 Services Provided to Residents 5
2. Staffing 6
2.1 Day Shift 6
2.2 Afternoon/Evening Shift 7
2.3 Night Shift 7
3. Visitors 8
3.1 General 8
4. Traffic & Parking Management Plan 9
5. Security and Safety 11
6. Noise Management Plan 12
6.1 Residents 12
6.2 Staff 12
7. General Operational Procedures 14
7.1 Maintenance Procedures 14
7.2 Waste Disposal 14
7.3 Common Areas 14
8. Contact Details for Neighbours and Incident / Accident Protocol 15
9. Emergency Management and Evacuation Policy 16
9.1 Aim 16
9.2 Contacting Emergency Services 16
9.3 Emergency Evacuation Procedures and Drills 16
9.4 Emergency Communication Plan 17
9.5 Maintenance of Fire Equipment 17
9.6 Fire on Premises 17
10. Review 19
11. Version Control Table 20
Plan of Management – 55 Raglan Road, Miranda - Page 1 of 20Printed: 04 March 2019
File name: Plan of Management – 55 Raglan Road, Miranda
Author: Glenn Amanonce – BlueCHP Limited
Name of project: Permanent Group Home – 55 Raglan Road, Miranda
Name of document: Plan of Management – 55 Raglan Road, Miranda
Document version: 1
Plan of Management – 55 Raglan Road, Miranda - Page 2 of 201. General Information
This Plan of Management has been developed for Home4Life for a permanent
five (5) bedroom group home at 55 Raglan Road, Miranda.
This Plan of Management forms an essential part of the ongoing management
requirements for the group home. It is a document that has been identified as
being required by Sutherland Shire Council and as such reflects a reasonable
agreement between Home4Life and the Council in order to minimise any
adverse effects upon neighbours.
The proposed home at 55 Raglan Road, Miranda will operate as a permanent
group home for up to five (5) residents with disabilities. Residents will live in the
group home on a permanent basis with commonly one or two staff in the home
at the premises 24 hours per day, seven (7) days per week.
1.1 Purpose
The Plan of Management will set the direction and provide an integrated
approach to ensure the proper and effective operation and management of the
proposed permanent group home.
The Plan of Management will outline the proposed operational details including
but not limited to: staffing, role of on-site support staff/carers, car parking
arrangements and vehicle use, safety and security, noise, incident/accident
protocol, and, waste management.
The Plan of Management will be used to ensure that suitable practices are in
place to maintain safety and amenity to residents living within the group home
and to minimise amenity impacts on neighbouring properties by implementing
appropriate management practices.
The aims of the Plan of Management are to:
Outline the role and responsibilities of the on-site support staff/carers;
Identify staffing arrangements;
Identify visitor arrangements;
Identify traffic and car parking arrangements;
Identify the various safety and security measures;
Address potential noise or amenity impacts;
Outline regular maintenance and landscaping procedures;
Outline waste minimisation, recycling and proposed refuse disposal
arrangements;
Plan of Management – 55 Raglan Road, Miranda - Page 3 of 20 Outline incident/accident protocol and contact details for adjoining
neighbours; and,
Outline emergency management and evacuation details.
1.2 Capacity of Group Home
The dwelling at 55 Raglan Road, Miranda will operate as a permanent group
home for up to five (5) residents.
1.3 Hours of Operation and Staffing
Residents will live in the group home on a permanent basis with commonly one
(1) or two (2) support staff at the home, 24 hours per day, seven (7) days per
week.
1.4 Who will Occupy the Home?
The proposed permanent group home at 55 Raglan Road, Miranda is one of
seventy eight (78) new purpose-built specialist disability homes that will be built
in the Hunter region by Home4Life.
Home4Life is a new disability housing organisation established between two
not-for-profit housing providers; Newcastle based Compass Housing and
BlueCHP.
Compass is one of Australia’s largest community housing providers with more
than 4000 properties under management across New South Wales and
Queensland. Compass Housing has extensive experience in managing group
homes for people with a disability and have a long association with the disability
sector.
BlueCHP Limited is a not-for-profit property development, procurement and
management organisation.
BlueCHP Limited will be responsible for the design, planning approval and
development of the seventy-eight (78) new group homes. Compass Housing
Services Co. Ltd will be the tenancy, maintenance and asset manager of the
properties. Compass Housing Services Co. Ltd will be managing the group
homes under a Tenancy Maintenance and Management Agreement executed
with Home4Life Limited. Home4Life Limited will be the owner of the properties
and the SDA registered provider.
Plan of Management – 55 Raglan Road, Miranda - Page 4 of 20The locations of the homes have been chosen by the people with disability and
their families to replace the three (3) Hunter based Large Residential Centres
(LRC’s) of Stockton, Kanangra and Tomaree Centres by 2018 that were
previously managed by the Department of Family and Community Services,
Ageing, Disability and Home Care. The Large Residential Centres are ageing,
institutional in character, do not reflect good housing practice or disability
service delivery.
The Large Residential Centres will be replaced with contemporary
accommodation in the community which will be designed to provide a home like
environment, with more privacy, flexibility in daily living and opportunities for
increased participation in the local community.
More than 390 people currently living in Kanangra, Stockton and Tomaree
residential centres will benefit from the new group homes which will allow
residents to be more engaged in the community and provide tailored supportive
accommodation.
The more supportive housing model considers that people with a disability have
a right to live in a community, rather than an institution, and to participate fully in
that community.
All homes will be designed in accordance with the standards for disability
housing set by the NSW Government and the National Disability Insurance
Scheme (NDIS).
1.5 Services Provided to Residents
The primary service provided to the residents with the care and support they
need to increase their independence, achieve personal goals and to live full and
productive lives.
Group homes provide up to 24 hours of support seven days a week. A group
home is a typical suburban house with five bedrooms. The group homes are
staffed by disability workers and support people with a disability who are unable
to live independently or with their family, even with support.
Plan of Management – 55 Raglan Road, Miranda - Page 5 of 202. Staffing
The staffing model for the proposed permanent group home sees staff being
present on site 24 hours a day, seven (7) days per week. Staff are provided to
the homes in response to the needs of residents. The purpose of staff is to
support the residents to undertake the activities of daily living as independently
as possible. Commonly there are one or two staff in the home 24 hours per day,
seven (7) days per week. Staff typically work in three set shifts 7am - 3pm, 3pm
- 11pm, and 11pm - 7am.
The primary responsibility for all staff is the care of residents. Other homemaker
activities will be separated between the day and night shifts.
The philosophy is that the house will run like a normal home and that all duties
undertaken by the staff will be done as in a normal home, i.e. shopping,
cleaning, cooking etc.
There are no management services provided from the home. Home4Life
management staff and services are provided from the Home4Life head office.
2.1 Day Shift
Excluding the care of residents, the day shift will be responsible for the following
home duties:
Cooking meals;
Washing dishes cleaning after meals;
General cleaning;
Laundry;
Garbage;
Taking residents to day activities via the on-site communal van;
Shopping for household items; and,
Shopping for nursing items.
The group home is designed to encourage participation in all aspects of day to
day life. Every resident has their own individual community participation program
which may include both on-site and off-site activities. For some residents their
days will consist of assisting with the washing, assisting with the cooking and
watching TV.
A part of the day may involve an off-site activity. This commonly includes
attendance at group day programs, going to work like programs, social activities
of the residents such as shopping, going out for meals, entertainment recreation
Plan of Management – 55 Raglan Road, Miranda - Page 6 of 20or educational activities, visiting friends and family at the movies, bowling,
having coffee etc.
None of the residents drive a vehicle so the role of the support staff is to assist
residents in getting into the on-site communal van and driving the residents to
the specified activity for that day.
Accordingly, the primary role and responsibility of the support staff is to assist
residents with the majority of day to day activities.
2.2 Afternoon/Evening Shift
As part of the afternoon/evening shift, support staff are preparing the residents
for evening meals and bed. This will generally consist of assisting with the
washing and cooking.
2.3 Night Shift
During the night shift residents will generally be asleep. This minimises the
demand on staffing and enables operation with generally only one staff.
Plan of Management – 55 Raglan Road, Miranda - Page 7 of 203. Visitors
3.1 General
Families and friends are encouraged to the group home to visit their relatives
and friends. The people visiting the home will be similar to any other domestic
home and will occur at various times of the day or evening. The homes do not
have "visiting hours". It is rare that more than 1-2 people are visiting friends or
relatives at the same time, so vehicle traffic will be similar to any regular
domestic home. Visitors will always need to schedule a visit.
Plan of Management – 55 Raglan Road, Miranda - Page 8 of 204. Traffic & Parking Management Plan
A total of three (3) on-site parking spaces are available for the operation of the
group home, including the accessible parking space provided via the attached
carport with a suitable width for use by disabled persons.
No on-site parking is required for the residents of the group home as none of the
residents will be using a vehicle due to their disabilities. The on-site van will
transport the residents within the community.
All staff will be encouraged to use public transport to and from work. The subject
site is conveniently in close proximity to bus stops situated on Raglan Road and
Sylvania Road. The bus stops are serviced by bus route 973 that provides
regular access to and from Miranda town centre.
Sufficient space for staff whom drive their own vehicle to the Group Home is
also available on the site in front of the carport.
Given the vehicle parking spaces are stacked; the provision of two (2) staff
members is suitable to ensure that one staff member is able to supervise
residents whilst the other co-ordinates vehicle parking and vehicle movement
should the residence van need to be utilised for transport purposes.
Support staff must minimise the use of their cars during working hours. Only
essential trips are permitted. Essential trips include:
Shopping for the home;
Resident trips; and,
Emergencies.
The staff’s responsibility is to ensure that traffic movements are kept to a
minimum and that on-site parking is maximised.
Based on the operation of other group homes, visitor parking is known to be low
and infrequent. Nevertheless, they will be required to liaise with the group
home’s support staff and schedule visits to ensure adequate off-street parking is
available.
Accordingly, the proposed level of parking provision will meet the demand for
parking required for the operation of the group home.
Plan of Management – 55 Raglan Road, Miranda - Page 9 of 20The following procedures are to be adopted for the use of the group home’s car
parking area:
1. There should be a total of three (3) off-street parking spaces maintained
at all times.
2. The carport and car parking area is not to be used for storage purposes,
thereby reducing the number of available car spaces. The car parking
area must be kept available for parking at all times.
3. Staff should report improper use of the car parking area to the Home4Life
management.
4. The staff’s responsibility is to ensure that traffic movements are kept to a
minimum.
5. This Traffic & Parking Management Plan must be issued to all new
parents and staff.
6. This Traffic & Parking Management Plan is to be regularly reviewed and
amended as deemed necessary.
Plan of Management – 55 Raglan Road, Miranda - Page 10 of 205. Security and Safety
Support staff will be the primary people responsible for, and to deal with, any
security or safety issues on-site.
All of the people have support needs that can be met in a domestic home
without impact on neighbours.
The group home staff will follow standard Council procedures for fire safety to
comply with the relevant provision of the Building Code of Australia and the
Environmental Planning and Assessment Regulation 2000. Smoke detectors
and associated fire equipment will be provided throughout the group home that
will be subject to an annual inspection by Council and the NSW Fire Brigade.
An emergency and evacuation plan (See Section 9) will be developed for the
site with support staff appropriately trained to ensure the safe and efficient
vacation of the premises during an emergency.
Appropriate lighting is to be installed and maintained throughout the group home
and site whilst an 1800mm fence with lockable gate will surround the private
open space.
Plan of Management – 55 Raglan Road, Miranda - Page 11 of 206. Noise Management Plan
Noise levels are to be carefully monitored by all support staff during their shifts.
They will be responsible for ensuring that the daily activities undertaken by the
residents are done so in a manner which does not result in excessive noise
impacts on surrounding properties.
Support staff will be appropriately trained to recognise and to reduce any
unnecessary noise. The key measures implemented will be:
Any activities that staff complete that may have a noise impact will be
done during the day shift;
All visitors will be reminded of their obligations to minimise noise as they
leave the premises; and,
All maintenance activities will only be undertaken during working hours
A sign will be placed behind the entrance door to remind visitors to leave
quietly.
Sensory rooms have been incorporated as part of the development and are
provided to calm and relax residents; engaging them in sensory related activities
and have incorporated appropriate mitigation measures to ensure sound
retention.
The key measures for residents, staff and management that will be implemented
will be:
6.1 Residents
Passive outdoor time and access to private open space is an essential
component of the day to day life for residents of the group home;
If residents are involved in passive play within outside areas, they will be
supervised by staff at all times; and,
Amplified music or the use of musical instruments likely to generate
excessive noise will not be permitted in the outdoor areas.
6.2 Staff
Home4Life management of the group home recognise the importance of
ensuring all staff are properly trained;
In-house training will include familiarisation with the procedures and
requirements set out in the Noise Management Plan;
Staff will be instructed to engage with the residents to find both mentally
and physically stimulating activities;
Plan of Management – 55 Raglan Road, Miranda - Page 12 of 20 All staff will be required to read the Noise Management Plan before
starting work and to comply with it at all times;
Staff will maintain a Log of noise complaints received. Any complaints
received shall be logged with details of the nature of the complaint, time
of the event and contact details of the complainant;
Staff will endeavour to respond to any noise complaint as quickly as
possible, and will advise the complainant within 24 hours of what, if any,
actions have been undertaken as a result of reviewing the complaint.
These actions will be recorded in the Log;
The Log will be located in the staff office and will be accessible to Council
at any time within normal operating hours;
At least one designated responsible person shall be available on site at
all times during operational hours;
A laminated copy of the Noise Management Plan will be displayed in the
entry foyer;
All staff will be required to read the Noise Management Plan; and,
All parents / guardians will be required to read the Noise Management
Plan.
Plan of Management – 55 Raglan Road, Miranda - Page 13 of 207. General Operational Procedures
7.1 Maintenance Procedures
Landscape contractors will attend the property regularly for regular garden
maintenance and landscaping.
Staff will undertake the daily cleaning duties of all common areas of the group
home and will also be responsible for organising any contractors required to
undertake repairs to any facility, fixture or equipment.
7.2 Waste Disposal
Waste minimisation, recycling and proposed refuse disposal arrangements will
be undertaken as per Sutherland Shire Council’s requirements.
Staff will be responsible for the delivery and retrieval of waste bins to the kerb
on Council’s collection days.
7.3 Common Areas
Management practices will be implemented for the common areas such as the
common living and dining rooms and the use of the rear outdoor open space.
This includes signage to be erected within these common areas indicating their
appropriate use.
The common areas will be under the supervision of staff members for the time
that they are occupied by residents; ensuring quick intervention in noise levels
exceed the appropriate level for the area.
Plan of Management – 55 Raglan Road, Miranda - Page 14 of 208. Contact Details for Neighbours and Incident
/ Accident Protocol
Issues and complaints from surrounding residents are able to be directed either
to Home4Life’s head office or the support staff at the group home. A complaints
register will also be maintained and available for inspection by Council. At this
stage, specific contact details are:
Glenn Amanonce from BlueCHP Limited on 02 4621 8600, 0438 756 498
or via email to Glenn.Amanonce@bluechp.com.au.
Neighbours and Council is to be advised of any change in the above contact
details.
As stated above, an incidents register / log book is to be kept and maintained by
the support staff who are to respond to and record incidents in the following
manner.
Staff will maintain a Log of complaints received. Any complaints received
shall be logged with details of the nature of the complaint, time of the
event and contact details of the complainant;
Staff will endeavour to respond to any complaint as quickly as possible,
and will advise the complainant within 24 hours of what, if any, actions
have been undertaken as a result of reviewing the complaint. These
actions will be recorded in the Log; and,
The Log will be located in the staff office and will be accessible to Council
at any time within normal operating hours.
Staff are to respond immediately to any emergency situation by calling the
relevant emergency authority (i.e. ambulance, Police, SES).
The incident register is to be made available to the Police or Council upon
request.
The following incidents are to be included in the register, though other incidents
may also be recorded:
Breaches of house rules by residents;
Incidents involving damage to the premises or neighbouring property;
and,
Incidents involving excessive noise.
Plan of Management – 55 Raglan Road, Miranda - Page 15 of 209. Emergency Management and Evacuation
Policy
9.1 Aim
An evacuation may be necessary in the event of a fire, severe storm, etc.
In the event that the group home needs to be evacuated, Home4Life aim
to conduct this in a rehearsed, timely, calm and safe manner to secure
the safety of each resident.
The safety and wellbeing of each resident, staff member and any person
visiting the group home is paramount above any other consideration in
the time of an emergency or evacuation. Any other procedures will be
carried out only if it is safe to do so.
9.2 Contacting Emergency Services
Stay calm and call triple zero (000) from a safe place
When your call is answered you will be asked if you need police, fire or
ambulance
Provide your location: - suburb, include street number, street name and
nearest cross street.
Speak clearly answer the questions and provide the details of the
emergency situation. Stay on the line and do not hang up until the
operator tells you to do so.
9.3 Emergency Evacuation Procedures and Drills
The group home manager will maintain an up-to-date and compact
register of emergency telephone numbers that must be taken in an
emergency or evacuation.
Emergency telephone numbers will be displayed prominently throughout
the group home near all telephones.
Home4Life will ensure staff are provided with training on how to use fire
extinguishers, fire blankets and other emergency equipment.
Fire extinguishers, fire blankets and other emergency equipment will be
tested as recommended by the manufacturer by recognised authorities.
All tests must be documented.
Emergency and evacuation procedures will be discussed with families
and regular information will be provided to families.
The group home manager is responsible for ensuring that all staff are
aware of the group home’s policies and procedures relating to
Emergency Management and Evacuation.
Plan of Management – 55 Raglan Road, Miranda - Page 16 of 20 Discussions will be used to familiarise residents with the group home’s
evacuation and emergency procedures.
9.4 Emergency Communication Plan
At all times, the group home will have access to a telephone (either a
fixed-line telephone, service mobile phone, Manager’s mobile phone or a
personal mobile phone)
If there is a complete loss of electricity and the telephones at the service
are not available, a mobile phone will be provided and ready to use at all
times to ensure staff can use it to make emergency contact.
9.5 Maintenance of Fire Equipment
All fire equipment at the group home will be maintained as per the legal
standards.
9.6 Fire on Premises
A fire within the group home can should be identified by the smoke
detectors. In this case everyone must evacuate the premises
Staff should evacuate residents using the safest group home exit route to
the Assembly Area.
Responsibilities of staff during evacuation:
i. Call Fire Brigade on 000
ii. Collect Emergency Back Pack
iii. Collect Portable First Aid Kits
iv. Collect Torches
v. Collect Phone
vi. Collect resident’s Emergency Contact Details
vii. Close Windows and Doors
viii. Turn off Electrical power
Once at Assembly Area:
i. Check attendance.
ii. Staff are to keep residents calm and occupied.
iii. Families are contacted by staff.
iv. All staff are to follow the directions of the Fire Brigade and Security.
v. No staff are to re-enter the building until Emergency Personnel advice
that it is safe to do so.
Plan of Management – 55 Raglan Road, Miranda - Page 17 of 20vi. Critical incident report to be written within 24 hours.
Plan of Management – 55 Raglan Road, Miranda - Page 18 of 2010. Review
The Plan of Management should not be seen as an end point in the planning
process, but rather as a flexible document and the basis for ongoing
management.
In order to assess the effectiveness of the plan, Home4Life shall give
consideration to a review of the plan after twelve (12) months to determine
whether the aims of the Plan of Management have been achieved.
The review will be conducted by:
Management of Home4Life, Staff, Families, and Interested Parties.
The Plan of Management must remain consistent with community expectations
and the changing requirements of users. If, at any time, it is apparent that the
provisions of the plan of management require amendments, a new Plan of
Management must be prepared in consultation with Sutherland Shire Council.
Plan of Management – 55 Raglan Road, Miranda - Page 19 of 2011. Version Control Table
Version Control Date Released Next Review Approved By Amendment
1 March 2019 March 2020
Plan of Management – 55 Raglan Road, Miranda - Page 20 of 20You can also read
