A One Stop Integrated - Ticketing & Point of Sale Solution Increase your income, reduce queues and improve customer service - Vennersys
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A One Stop Integrated Ticketing & Point of Sale Solution Increase your income, reduce queues and improve customer service.
02 03
Leading Provider of How We Can Help You
Integrated Ticketing, What’s the quickest How many industries
EPoS & Visitor
How much can you
speed of set up can you support / do
increase footfall by?
possible? you work with?
Management Software
for Over 25 Years
Increase your Quickest set We work with/
footfall by up to up speed support over
40% 5 Days 8
industries
We pride ourselves on equipping our clients with hard-wearing,
reliable equipment, intuitive and easy to use software and
most importantly, providing an enthusiastic and experienced How many
team, which are in tune to the needs and requirements of memberships can you How many features How much can you
manage through the and modules of the Increase customer
visitor attractions. platform? platform? secondary spend by?
Contents Manage up to Increase in Increase spend
2.5M
online donations by up to
20%
by up to
03. How We Can Help You
04. The VenposCloud
10. Animal Adoptions
11. Tickets & Admission
memberships
5M CRM Records
300% with upsells
Platform 12. Membership
05. Which Sectors Are Already Management
How much can you How much can
Using Venposcloud? 13. Travel Trade increase online you increase
06. Simple to Implement 14. Table Ordering revenue by? gift aid by?
Software 15. Access Management
07. Customer Relationship 16. Point of Sale (EPoS) HALF
Management (CRM) 17. Analysis & Reporting Increase as a Increase gift
Administration Time
percentage of total aid by up to
08. Event & Facility 18. Gift Aid
90%
revenue in some by processing membership,
cases by up to gift aid and admission sales
Management 19. Christie Group
80%
in one transaction
for online
09. Stock Management transactions
04 05
THE PLATFORM THE INDUSTRIES
The VenposCloud 45%
of Venues
Which Sectors Are Already
Platform do not yet offer an online
booking system. Using Venposcloud?
VenposCloud has all you need to run and We are proud to have provided integrated ticketing, retail
manage a successful visitor attraction or event. and visitor management software to a wide variety of visitor
attractions for over 25 years.
Hosted on AWS cloud service infrastructure
Open Integrated Platform
PCI and DSS compliant
Multi-factor authentication
Improve Customer Services
Increased Vistor Spend
One-stop Shop
FARM ZOOS & MUSEUMS HISTORIC
Increase Income ATTRACTIONS AQUARIUMS & HERITAGE HOUSES
A library of RESTful and SOAP-based APIs
FAMILY & EVENTS VISITOR GARDEN
100%
ENTERTAINMENT ATTRACTIONS & CENTRES
THEME PARKS
increase in
Today, our VenposCloud ticketing
online sales year
and EPoS software is used in a wide on year
variety of visitor attractions.
06 07
THE FEATURES
Simple to Implement Customer Relationship
Software Management (CRM)
The fully integrated Online, EPoS and This valuable data can then be used by
Vennersys implement your solution utilising a 5
CRM solution facilitates detailed capture an attraction to understand, manage and
phase implementation methodology. Each of the
of information about visitors creating market to their target audience. Every visitor
phases are key to ensuring that the project can be
an enhanced database, allowing your who books online, buys a membership,
delivered to scope, budget and timescales. Vennersys
marketing team to drive initiatives based event ticket or makes a Gift Aid donation
have significant experience installing software and
on purchase patterns and interests. is automatically added to the contacts
assisting customers in increasing income from their
database.
revenue streams.
OUR CRM MODULE ENABLES DETAILED
CAPTURE OF THE FOLLOWING:
Purchasers
Members
CUSTOMER EVENT & STOCK ANIMAL TICKETS & MEMBERSHIP TRAVEL TRADE Potential Visitors
RELATIONSHIP
MANAGEMENT (CRM)
FACILITY
MANAGEMENT
MANAGEMENT ADOPTIONS ADMISSION MANAGEMENT
Organisational Data Why Use
VenposCloud?
255% HOW DOES THIS BENEFIT
THE BUSINESS?
WHY IS THIS DIFFERENT TO
OTHER CRM SYSTEMS?
ANY STATS ON SUCCESS
AFTER USING THIS FEATURE OF
TABLE ACCESS POINT OF SALE ANALYSIS & GIFT AID INTEGRATION increase THE PLATFORM?
Centralised data source, Data is collected from the
ORDERING MANAGEMENT (EPoS) REPORTING BRIDGE in donations
integrated with 3rd party online source, back office Vennersys processes 5 million
since moving
donations online software such as Campaign and tills. CRM transactions.
Monitor.
08 09
Event & Facility Management Stock Management
From birthday parties and Santa’s grottos Sale of tickets can be switched on or off VenposCloud integrated stock Stock is decremented automatically
to triathlons and major gigs in the park, EPoS and online in line with the business management module gives you complete based on sales at the EPoS and there is a
VenposCloud supports single one-off needs. Staff can view all events taking place control of your stock, whether it be facility to record damaged products which
events or recurring events. in a daily, weekly or monthly format in the merchandise in the gift shop or food in cannot be sold. Suppliers can be set up and
Events Calendar. the kitchen. maintained on the system and purchase
VENPOSCLOUD INTEGRATED EVENT orders raised and approved. When it comes
MANAGEMENT MODULE ALLOWS YOU Our solution also supports capacity VENPOSCLOUD INTEGRATED STOCK to stocktaking or barcoding merchandise
TO CREATE THE FOLLOWING: limited events, tracked tickets and timed MANAGEMENT MODULE ALLOWS YOU TO in the stock room, we have a handy little
ticket events as well as online and offline DO THE FOLLOWING: terminal to help there as well.
Event bookings
ticket validation.
Manage retail and catering stock
Party bookings
Create purchase orders
Corporate bookings
Add deliveries
Group bookings Why Use
Why Use
VenposCloud? Manage your suppliers
VenposCloud?
HOW DOES THIS BENEFIT WHY IS THIS DIFFERENT TO ANY STATS ON SUCCESS
THE BUSINESS? OTHER EVENTS MANAGEMENT AFTER USING THIS FEATURE OF HOW DOES THIS BENEFIT WHY IS THIS DIFFERENT TO ANY STATS ON SUCCESS
Save on administration costs SYSTEMS? THE PLATFORM? THE BUSINESS? OTHER STOCK MANAGEMENT AFTER USING THIS FEATURE
with centralised event and Fully integrated, real time, Reduction in administration/ Provides a single solution SYSTEMS? OF THE PLATFORM?
facility management. can plan one-off and staffing levels of 25%-50%. for the whole business. Allows you to sell your retail 20% increase in online
recurring events, can allow items alongside your tickets revenue from upsells.
the customer to select the as upsells and deplete the
preferred room. stock accordingly.10 11
Animal Adoptions Tickets & Admission
VenposCloud integrated Animal Adoptions Comprehensive information can be held VenposCloud is a comprehensive We support validating admission tickets
module provides you with all the against the purchaser and the adoptee e-commerce solution which allows you or smart phone/tablet tickets via our field
functionality required to allow you to run to enable future communications. All of the to do the following, 24 hours a day, 7 days based scanning mobile Validator app or at
comprehensive animal adoption schemes. relevant information about the adoption a week. the EPoS. Advance ticket sales allow you to
This module supports creating a new online is available. schedule staffing requirements and “Print-
journey for adoption sales and enabling Sell tickets at-Home” tickets facilitate “Fast-track” entry
adoptions to be purchased as a gift or with The system gives you the option of adding even by turnstiles. VenposCloud Ticketing
Time ticket sales
a voucher. a Fact Sheet to each species. The Fact Sheet also supports third party ticketing such as
can contain all the important information Sell merchandise Tesco Clubcards.
THE CUSTOMER ADOPTION MANAGEMENT about the adoption, and it can be viewed by
MODULE INCLUDES: the adopter on their adoption portal. Organise capacity-limited experiences
Set up of direct debit subscriptions VenposCloud adopts the look and feel of
your website, offering a seamless online
Online subscription renewals
Newsletter communication support
experience for your customers.
Why Use
VenposCloud?
Certificate management
Why Use
VenposCloud? HOW DOES THIS BENEFIT
THE BUSINESS?
WHY IS THIS DIFFERENT TO
OTHER TICKET MANAGEMENT
ANY STATS ON SUCCESS AFTER
USING THIS FEATURE OF THE
Manage every type of booking SYSTEMS? PLATFORM?
in one place Hosted in AWS cloud, 24/7 Increase donation sales along
HOW DOES THIS BENEFIT THE BUSINESS? WHY IS THIS DIFFERENT TO OTHER ANIMAL ADOPTION SYSTEMS?
high availability. with ticket sales by 255%
A single solution. Integrated into the customer journey which increases
Our customers see year on year
adoption exposure and increases purchasing rates.
100% increase in online sales.12 13
Membership Management Travel Trade
VenposCloud Memberships makes Other advantages include automatic VenposCloud Travel Trade Module allows Every sales transaction completed by
managing and renewing memberships easy, renewal reminders, direct debits, advanced you to create and manage external sales the Sales Agent in the agent portal can
at point of admission and online. Facilitating reporting and membership cards that are in agent accounts that can access the Travel be invoiced against the Travel Trade
both advanced payment options or annual line with your brand. Trade agent portal. organisations CRM record.
or monthly direct debit.
Promotions can be initiated with a You can create, edit, and disable agent The Travel Trade module comes with
Multiple membership types are supported membership reference and recorded accounts from your Site Manager specific reports which allow you to
against transactions, facilitating tracking analyse the sales and profitability of
Printing of the membership cards is Assign privileges such as credit limits,
and analysis of members’ visits, spending your sales agents.
made simple with a web cam global discounts, and commission rates
patterns, history, providing your business
to each account
Membership cards can be created and with invaluable data.
printed in less than a minute Manage your Sales Agents and expose
what tickets and discounts are available
See entrance activity, purchase activity
to them, what discounts or commission
and payment reports
Why Use they get and generate invoices Why Use
VenposCloud? VenposCloud?
HOW DOES THIS BENEFIT WHY IS THIS DIFFERENT TO OTHER ANY STATS ON
HOW DOES THIS BENEFIT THE BUSINESS? WHY IS THIS DIFFERENT TO OTHER TRAVEL TRADE SYSTEMS?
THE BUSINESS? MEMBERSHIP MANAGEMENT SYSTEMS? SUCCESS AFTER USING
THIS FEATURE OF THE Increase your sales team virtually by Provides sales agents direct access to the system together
Save time, processing Our sales avenues communicate, you can
PLATFORM? providing sales agents with direct with integrating with third parties such as booking.com via
membership with track what your customers buy online, and
access to sell your tickets. TXGB partnership.
membership automation. at the EPoS (ticketing, retail and catering), 2.5 milion membership
providing a deeper understanding of your records.
members and their behaviours.14 15
Table Ordering Access Management
Operators are working hard to maintain VenposCloud will guide users through Access management from Vennersys Supports readers including RFID, barcode
social distancing in their venues. To help the straightforward online ordering provides a fast and secure method of and QR code readers.
them protect guests, Vennersys has journey, where they will also be directed guest admittance to your visitor attraction
The access management module fully
incorporated its catering module into an to upsells, modifiers and promotional offers. venue. Our solution validates and collects
integrates with the VenposCloud Validator
online customer journey. This means that For operators, the solution is easy to use too, usage information in real-time from any of
App allowing the App to also be used
visitors will be able to order food themselves, enabling them to manage the process your admission-controlled entrance and
for fast track entry with both systems
therefore keeping contact to a minimum. in-house and make any necessary changes. exit points.
seamlessly integrating with each other.
This allows guests to use their own The solution can be fully integrated into the Check in and check out feature for
The benefits of an access management
device to pre-order food and drink, order Vennersys EPoS systems so that orders from passes, memberships, and tickets
system from Vennersys include fast track
refreshments directly to their table, or use any source can be managed simply within
Reports on dwell times and accurate validation, real-time capacity reporting,
a click and collect service. the kitchen.
head count numbers real-time fire report and integrated
As well as keeping contact between Barcode/QR and RFID technology.
Compatible with all major turnstile
guests and staff to a lower level, this
manufacturers and uses standard PC
system also leads to fewer queues and
reduced waiting times.
Why Use architecture
VenposCloud? Why Use
VenposCloud?
HOW DOES THIS BENEFIT WHY IS THIS DIFFERENT TO OTHER ANY STATS ON SUCCESS AFTER
THE BUSINESS? TABLE ORDERING APPS? USING THIS FEATURE
Saves on labour costs Fully integrated with EPoS/catering OF THE PLATFORM? WHY IS THIS DIFFERENT TO OTHER ACCESS ANY STATS ON SUCCESS AFTER USING THIS
manning tables. solution, integrated with kitchen Increase food orders by 20% and MANAGEMENT SYSTEMS? FEATURE OF THE PLATFORM?
screens and printers. reduce labour costs by 80%. Fully integrated purchase of a ticket online - Reducing staffing costs by 50%, precise
scan at the gate, no human involvement required. headcount management.16 17
Point of Sale (EPoS) Analysis & Reporting
Venpos PoS for admissions, catering and attractions ticketing and front-of-house or VenposCloud offers a comprehensive Management can create their own
retail. An integrated, powerful and intuitive shop purchases. built-in suite of reports for tracking bespoke reports or access operational
touch screen PoS solution which puts all of sales and site performance. Reports are standard reports.
the features of VenposCloud at the fingertips For reliability, even when your network fails, exportable for more detailed analysis or
of your operators, whether they are selling: the EPoS software runs as a standalone you can talk to us about a sync server Reports which offer you a deeper insight
application on the hardware. This software for bespoke data views and dashboards. into customer behaviour can easily be
Entrance Tickets connects to the VenposCloud as and when Through the use of intuitive interfaces, even extracted from our system/VenposCloud.
the network is available in order to obtain the most complicated transactions are You can see a report on visitor numbers
Gift Vouchers and Experiences which will convey on what days and months
online product and transaction updates as dealt with quickly and efficiently.
Catering well as post back details of transactions the attraction is busiest. Additionally you
processed at the EPoS. Management are supported by the can integrate into all Vennersys online
Merchandise provision of concise, timely and accurate platforms utilising Google Analytics.
Bookings for Special Events information.
A range of EPoS systems and software Reports created using VenposCloud
are available to streamline and centralise Why Use provide management with as much or Why Use
as little information as required.
VenposCloud? VenposCloud?
HOW DOES THIS BENEFIT THE BUSINESS? WHY IS THIS DIFFERENT TO OTHER POS SYSTEMS? HOW DOES THIS BENEFIT THE BUSINESS? WHY IS THIS DIFFERENT TO OTHER ANALYSIS &
An integrated, powerful and intuitive touch screen EPoS solution can manage sale of tickets, donations, The reporting feature allows you to analyse REPORTING SYSTEMS?
PoS solution which puts all of the features of vouchers, experiences, catering, merchandise, purchase patterns and trends amongst Our system is cloud based so Visitor Attractions can access
Venpos at the fingertips of your operator. events or memberships - through one solution. members. These data driven insights reports on the go and when they are working from home.
leads to your museum making strategic, Users can configure the dashboards on their report so they
informed decisions. can quickly see the information important to them.18 19
Gift Aid
VenposCloud easily integrates Gift Aid donations into Vennersys are part of the Christie Group, listed on AIM London Our flexible finance packages can work well
your daily business operations. Gift Aid is a tax relief that Stock Exchange. Our parent company offers a portfolio of professional
for the visitor attractions market, so get in touch
generates over £1.3bn in additional income for the UK business services covering surveying, valuation, agency, consultancy,
charity sector each year, with a further £560m unclaimed finance, insurance, stock control and business software solutions to
to find out more. Visit christiefinance.com
each year. the retail, leisure and care sectors. for further information.
Many Museums and Historic Houses operate as charitable As people’s disposable income grows, one area in which everyone RCC Business Mortgages plc, trading as Christie
Finance, is authorised and regulated by the
trusts and could be missing out on potential Gift Aid is increasingly willing to spend their money in is at visitor attractions,
Financial Conduct Authority. Our Firm Reference
donations by not using the right Visitor Management ranging from zoos, museums all the way through to family attractions number is 709982. Not all types of business we
Solution. With VenposCloud you can easily integrate Gift Aid and theme parks. undertake is authorised and regulated by the
donations into your daily business operations. Financial Conduct Authority. Christie Finance
operate as an intermediary and are not a
It is the diversity and scale of the visitor attractions sector that makes
principal lender.
it such an attractive investment option. Christie Finance can support
you in getting the funding you need. As an independent broker,
we are not tied to any particular lender. We have established and
Why Use trust-based relationships with leading lending institutions. We know
which ones are financing the sector, and whom to approach to get
VenposCloud? the best deal for you.
Increase gift HOW DOES THIS BENEFIT THE BUSINESS? WHY IS THIS DIFFERENT TO OTHER GIFT AID SYSTEMS?
aid donations on Ensures maximum gift aid capture across all sales Tickets and products can be independently
tickets by avenues through a simple and effective customer identified giving wider configuration for sales online
90% journey. and at the EPoS.We’re Here to Help www.vennersys.co.uk Call us on +44 (0) 1922 472 044 or email contact@vennersys.co.uk Centre House, Aldridge, Walsall WS9 8LT © 2021 Vennersys. All Rights Reserved.
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