ADULT LEARNER HANDBOOK - 2020/21 A levels | Apprenticeships - Telford College

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ADULT LEARNER HANDBOOK - 2020/21 A levels | Apprenticeships - Telford College
ADULT LEARNER HANDBOOK
 2020/ 21

A levels | Apprenticeships | Vocational | Part time | University level
ADULT LEARNER HANDBOOK - 2020/21 A levels | Apprenticeships - Telford College
Contents

3     Principal’s Welcome
4     Term Dates
5     Telford College Code of Conduct
6     Reporting an Absence
7-9   BeSafe and External Services
10    Fundamental British Values
11    Financial Support
12    Student Voice
13    IT Access and Printing
14    Student Hub
15    About the Campus
16    Campus Map & Curriculum Zones

Keeping in touch
 for information on courses
01952 642237
info@telfordcollege.ac.uk               Telford College
ww.telfordcollege.ac.uk                 Haybridge Road, Wellington
                                        Telford TF1 2NP
 to report an absence
01952 642244
absences@telfordcollege.ac.uk

safeguarding
01952 642220
besafe@telfordcollege.ac.uk

follow us on social media
ADULT LEARNER HANDBOOK - 2020/21 A levels | Apprenticeships - Telford College
Principal’s Welcome
                                                This is your college - and we want you to
                                                take full advantage of the friendly and
                                                supportive environment we have created, to
                                                enable you to learn, study and achieve.

                                                You are about to start an important journey
                                                into employment or higher education. What
                                                you do and achieve here at Telford College
                                                will influence the rest of your life, so it’s
                                                important to make the most of your time.

                                                We are proud of our reputation within the
                                                local community and our close links with top
                                                businesses and employers who will be
With exciting new courses, investment in        looking to employ our students at the end of
cutting-edge technology and a growing           their course.
number of partnerships with local businesses,
we’re perfectly placed to help you achieve       Last year alone we supported over 3,000
your ambitions.                                  students starting their careers across more
                                                 than 70 different industries.
Arriving somewhere new can be daunting,
but you will soon realise just how much you We are committed to continuously improving
can achieve and how far you can go here          the college and the support we provide to
at Telford College.                              you. So if there’s something you feel we can
                                                 do differently, or better, please do share your
We are here to help and support you and          ideas and suggestions through our Student
we want you to play a leading role in            Voice process.
defining how we can best meet your needs.
                                                 We also want to assure you that the college
Our campus is home to both vocational            has taken the challenges of the pandemic
students, apprenticeships and the UK’s first     very seriously and we are following and
ever ‘7th Form Centre’ for A Level students.     adhering to the government guidelines to
                                                 ensure all our young people’s safety is
We are continuing to invest, to ensure you       paramount. All learning areas are now zoned
have access to the very best facilities and      to enable students’ to remain in groups to
resources including incredible immersive         maximise everyone’s safety. If you have any
experiences in our virtual and augmented         questions regarding our processes then
reality suite.                                   please talk to your course tutor or learner
                                                 manager.
By enrolling with us you are now well on the
way to achieving your educational hopes and I look forward to meeting as many of you as
career ambitions.                                possible. Please do come and say hello if you
                                                 see me around the college, and don’t be
Coming to college may well be a brand new        afraid to ask about anything you feel we can
experience for you, but it’s a great opportunity do to give you the best possible college
to meet new people, learn new ideas and          experience.
discover what you want to do in the future.      Graham Guest, Principal & Chief Executive

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ADULT LEARNER HANDBOOK - 2020/21 A levels | Apprenticeships - Telford College
Term Dates
2020/21
 autumn term 2020
 Term Starts Monday 7th September - Full Time Students Start
             Monday 14th September - Part Time, Access and HE
             Students Start
 Half Term   Monday 26th October - Friday 30th October
 Term Ends Friday 18th December
 spring term 2021
 Term Starts Monday 4th January
 Half Term    Monday 15th February - Friday 19th February
 Term Ends    Thursday 1st April
 summer term 2021
 Term Starts Monday 19th April
 Half Term   Monday 31st May - Friday 4th June
 Term Ends Friday 9th July
 staff development days
 Dates TBC
 Higher Education Graduation
 Date TBC

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ADULT LEARNER HANDBOOK - 2020/21 A levels | Apprenticeships - Telford College
Telford College Code of Conduct

All students who have been successful in securing a place at Telford College are required to
read, understand and sign up to our Student Code of Conduct, this involves promoting High
Expectations throughout your time with us at college during all learning and enrichment
activities whilst both on and offsite.

 What you need to do
To ensure we keep you safe whilst you are at Telford College you must do
the following:
- Follow all health and safety guidance and signage throughout the college
- Use the sanitiser stands located around the college
- Wash your hands regularly
- Do not share food, drink or equipment
- Stay in your designated Zone unless authorised to move to another zone by a
  member of staff or manager
Students are required to comply with the following:
- Wear your colour coded college ID badge at all times
- Attend each and every timetabled lesson and maintain a minimum of 90% attendance
- Arrive on time for all lessons – including remote lessons
- Inform your Course Tutor or Learner Manager if you have any circumstances that
  will affect your attendance or punctuality – this includes attendance at remote lessons
- Maintain good behaviour at all times and adhere to the high expectations set by the
  college and do not bring the college into disrepute at any time, even when you’re not
  on college premises
- Certain behaviours may impact on your future careers. Therefore, please carefully consider
  how to behave at all times
- Follow the College guidance for using college IT systems for both onsite and remote
  learning. IT usage is monitored and any inappropriate use may result in your place at
  college being placed at risk
- Only use your mobile phone in lessons when agreed to do so for learning and teaching
  activities
- Discuss and agree regular targets to improve with your teacher or tutor and ensure you
  work hard to achieve these
- Use teacher/tutor feedback given for completed work to improve and achieve your next steps

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ADULT LEARNER HANDBOOK - 2020/21 A levels | Apprenticeships - Telford College
Students are required to comply with the following, continued:
- Do not bring in any items such as alcohol or drugs or items that may cause harm or
  offence to yourself or others
- Treat others with respect regardless of their: age, race, gender, sexual orientation,
  disability, level of ability, religion, culture or background
- Bring in appropriate equipment/PPE to enable you to complete and achieve your studies
  and qualifications
- Treat college equipment and the environment with respect
- If you smoke or vape you MUST only do so in the designated areas
- Avoid the use of abusive language anywhere on campus at all times, including during
  remote learning
- Use the Student voice to feedback your experience with us at the college
- Use college support services to help achieve high levels of attendance, complete and
  achieve your studies including bursaries, financial, welfare and BeSafe
- If you are behind with your work, make every effort to catch up and attend workshop
  sessions
- Abide by the regulations of the relevant examinations awarding body for your qualifications
- Complete assignments, exams and assessments in line with agreed assessment plans
- Be nice, be kind, support others to be happy and achieve, Be proud!

Telford College will provide you with:
- Strict rules to keep you safe from Covid-19
- A colour coded badge to help keep you safe at all times
- An induction to the college and your course
- A safe learning environment
- Excellent industry related resources
- A safe environment whilst you are on site at college
- A positive experience in learning, teaching and assessment sessions, to enable you to
  develop your knowledge, skills and behaviours
- Regular feedback on your work and highlight what you need to do to further improve
- A clear process to return work in line with academic assessment policy
- Support with opportunities to attend work experience and industry placements
- Opportunities to share your views through student voice and student council

                Let’s work together to make our college a better place

Reporting an Absence
 You must let us know if you are going to be absent. You can do this in the following ways:
   Contact the absence phone line on 01952 642244 and leave a message

  Email the absence email absences@telfordcollege.ac.uk informing us of
                      the reason for your absence

           Visiting reception to inform us of any planned absences
 Failure to report absence or persistent poor attendance may put your college place at risk.
  Please talk to your personal tutor if you have any difficulties that may affect attendance.
   For reporting a Covid 19 absence, please follow the current guidance on our website.
        If you are unsure, please contact your tutor or subject area learner manager.

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ADULT LEARNER HANDBOOK - 2020/21 A levels | Apprenticeships - Telford College
Be Safe       at Telford College

 keeping you safe at college

 Your health and wellbeing is of prime importance to us and we want you to feel
 safe at all times. If you have any concerns about your safety, or the safety of any
 student, please make contact with a member of our BeSafe team.
 You can call us on 01952 642220 or send an email to besafe@telfordcollege.ac.uk
 or report to Main Reception.

To ensure security and the smooth running of the college, it is essential that you
wear your ID badge and lanyard at all times around your neck

Please be assured:

    All suspicions of abuse will be taken seriously and responded to swiftly

    All students, regardless of ethnic origin, sexual orientation, gender identity or
    disability have the right to a safe environment

    All students have the right to learn in an environment free of harassment
    or inappropriate behaviour

    Bullying, including physical, emotional, online and verbal, either directly or
    indirectly, is unacceptable and the college offers a zero tolerance policy. If any
    students are found to have carried out bullying, the college will use the positive
    behaviour guidance, which may result in them being withdrawn from college

                                                        AAT, CIPD (Business & Digital)

       Student            Student
                                                        Hairdressing (Hair & Beauty)

                                                        Supporting Teaching and Learning
                                                        (Health, Early Years & Education)
       Staff              Visitor

You will have a different coloured ID                   Maths & English
badge holder depending on your course
and curriculum area.                                     Access & HE
All students up to Level 3 and Access have
orange lanyards. HE students have black lanyards.

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ADULT LEARNER HANDBOOK - 2020/21 A levels | Apprenticeships - Telford College
Be Safe        at Telford College

healthy choices
Health services visit the college regularly and hold drop-in clinics.
Look out for details at the Learner Hub for information on times.
- Free and confidential advice               - Stop smoking support
- Sexual health support                     - Mental health support
- Healthy relationships                     - Weight and health-related concerns
- Pregnancy testing                         - Sports clubs and enrichment activities
- Drug/alcohol concerns                     - Healthy eating and lifestyle advice
- Staying safe on a night out               - The importance of fitness

substance abuse
We will not tolerate the use, possession or distribution of illegal drugs/substances.
Any student will be asked to leave class if a tutor suspects they are under the
influence of alcohol/drugs. Discplinary action will be taken against any student
who does not adhere to this guidance.
                                  17

If you feel you have an alcohol/drug problem please contact the BeSafe team who
can provide support.

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ADULT LEARNER HANDBOOK - 2020/21 A levels | Apprenticeships - Telford College
Be Safe          at Telford College

Emotional Health & Wellbeing
 The college takes the Emotional Health and Wellbeing of our students and staff
 very seriously. Having the chance to access support we offer when you need it
 can make a big difference to your college experience. We offer a range of different
 support services that you can access.

 The college BeSafe Team has counsellors and mentors that work in college and
 they are here to support you. You can contact them or book an appointment via
 01952 642220, email besafe@telfordcollege.ac.uk, or visit the BeSafe Office near
 Main Reception.

Counselling - including external services
 We also have external services that you can access.
 These include:

 - Togetherall              A safe place to talk, share and support others like you,
                            moderated by professionals 24/7.
                            Website: www.togetherall.com
 - Telford Mind             Support for people who are experiencing mental health
                            problems or emotional distress.
                            Contact: talk2@telford-mind.co.uk or 07434 869248
 - Samaritans               Emotional support for anyone feeling down, experiencing
                            distress or struggling to cope.
                            Contact: 116 123 (Freephone), samaritans.org
 - Papyrus                  Provides information and support for anyone under 35
                            who is struggling with suicidal feelings.
                            Contact: 0800 068 41 41 or papyrus-uk.org
 - Telford & Wrekin         If you are concerned about someone sleeping rough or
   Homelessness             you are sleeping rough in the Telford area.
   Support                  Contact: 01952 248248
 - Telford Crisis Network   Provides emergency food parcels to individuals and
                            families in financial crisis.
                            Contact: 01952 380 400 or 01952 495 258
                            www.telfordcrisissupport.org.uk

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ADULT LEARNER HANDBOOK - 2020/21 A levels | Apprenticeships - Telford College
Fundamental British Values
We’ll discuss British Values throughout your college journey. These values define
how all members of our community should act - we treat each other and the
college with respect, promote individual liberty and want you to contribute to
the successful organisation of the college. Here are some examples:

    rule of law                                 individual liberty
       College behaviour policy                   Appropriate dress code
       Equality, diversity & inclusion policy     Student voice
       IT user policy                             Wide choice of subjects
       College lanyards                           Student-led enrichment
       Classroom respect code                     Complaints process
       Smoking policy

   mutual respect & tolerance                   DEMOCRACY
      Multi-faith days                            Student council
      Tutorials covering various topics           Focus groups
      College behaviour policy                    Fundraising
      Guest speakers                              Student conference
      Religious observance                        College surveys
                                                  Student governors
                                                  Staff recruitment

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Financial Support

Guidance on financial help is available from the Grants Team. You can ask for the
Grants Team at Main Reception. They can help you navigate any funding or
bursaries you may be entitled to.

guaranteed bursary
You may be eligible for a guaranteed bursary if you are:
-In care or a care leaver
-Receiving income support or universal credit in your own right
-Receiving Employment Support Allowance, Disability Living Allowance or Personal
 Independence Payment in your own right

discretionary award & childcare fund
You may be eligible if you have a gross household wage of below £26,000, or are
claiming out-of-work benefits. We may be able to help with:
                        L
-Travel expenses and college   meals
-Essential books, materials, equipment and uniform for your course
-Professional fees (e.g AAT), exam fees and UCAS fees
-Help with childcare fees for when you are at college or work/industry placement

apply online at telfordcollege.ac.uk/grants or call 01952 642295

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Student Voice

 your views & feedback are critical to us
  Every course will have an elected and trained course representative. They’ll
  gather the views of the class and offer feedback through course team meetings
  and cross-college events
  You can speak to or join the student council, who meet often with the principal.
  Elected members will attend the college governor meetings to pass on any
  feedback from the student body. They’ll be part of the decision-making process
  Throughout the year, a range of anonymous cross-college student surveys will be
  available to offer you an opportunity to provide detailed feedback on your college
  experience

 if you have a concern...

Your first step would involve talking to your course tutor, who will be able to help
or signpost you to the most appropriate support. This may include completing a
cause for concern form, which are located in student services, or for more serious
issues making a formal complaint in line with the complaints policy. Staff will be
able to advise you on this process.

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IT Access and Printing
Logging into your account                                                               Accessing support
Our IT systems at Telford College are closely
                                                                      We have a dedicated help centre where you can
monitored, and it is important that you do not
                                                                     access "how to guides" or raise a support request,
share your username and password with anyone.
                                                                          visit support.telfordcollege.ac.uk or you can
Your username will be the same as your student ‘a’                   contact our IT help desk by calling 01952 642200
number. When logging onto a campus computer                                                      and selecting option 6.
and ProPotal your username is just your ‘a’ number,
                                                                   If you feel the need to come in and have one-to-one
but when accessing your email, Office365 portal you
                                                                           support with a support assistant, please email
need to use your college email which is ‘a’ number
                                                                      studenthub@telfordcollege.ac.uk. The college also
@telfordcollege.ac.uk (eg. a123456@telfordcollege.ac.uk).
                                                                         utilises other platforms and software, for which
For support with your username and password please                     support will be provided through your induction,
contact IT Services servicedesk@telfordcollege.ac.uk or            the student hub, and via the student support portals.
call 01952 642200 option 6.
                                                                          Please ensure that you don’t move any of the
                                                                    college’s IT equipment. If you need help or support
                                                                                  please contact IT Services by emailing
Accessing your college email                                   servicedesk@telfordcollege.ac.uk or call 01952 642200
                                                                                                     and select option 6.
It is important that you access your college email regularly
as important information will be sent to you. You can
access your college email through the Office365 portal,                   Accessing the college WiFi
telfordcollege.ac.uk/365.
                                                                        To connect to the college WiFi please select the
                                                                         TelfordCollege network then log in using your
                                                                        college username and password. You’ll only be
Accessing your documents                                                    required to re-login when you change your
                                                                        password. When connected to the college WiFi
All your documents when working on college                                        using your own device, all usage will
computers will be saved to your college Microsoft                                                        be monitored.
OneDrive. You can access these documents
anywhere in college, but also though the OneDrive
app on mobile devices (when logged into using your                       virtual learning with ar/vr
college account) or through the Office365 portal,
telfordcollege.ac.uk/365.                                             Through your college induction, you will find out
                                                                       more information about the college’s virtual and
                                                                                        augmented reality equipment.
Microsoft Teams
If you have remote sessions your classes are likely to          e-safety and acceptable use of it
be delivered through Microsoft Teams, but Teams will
also be used throughout your on-site session to            You will have signed the Acceptable Use of IT Agreement
support your course. When logging onto a computer                when enrolling. All IT usage will be monitored. Any
in college Teams will be installed on your desktop, but        inappropriate usage will result in disciplinary action.
we would recommend you set Teams up on your laptop
and/or mobile device at home. Visit teams.microsoft.com
and click download Teams app, or search teams in your                                  printing your work
app store. You will log into Teams with your college
email and password.                                                      Your student ID gives you access to printers
                                                                            throughout college. When printing please
                                                                               print to the printer called ‘FOLLOWME’,
Accessing your student portal                                                which allows you to print at any printer –
                                                                         once printed to go any college printer, scan
                                                                             your ID badge and it will print your work.
 All students have their own portal called ProPortal where
                                                                           You’ll be given a print credit allowance per
 you can view your student details, attendance and most
                                                                        Term of £3.00. You can buy additional credit
 importantly, your timetable. Please go to
                                                                       if this runs out - using black & white will help
 pro.telfordcollege.ac.uk/ProPortal
                                                                                                      save your credits.

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Student

                       The Student Hub
        The Student Hub is open during college hours for students to use.

Accessing books including e books
The Student Hub has a range of resources to assist you with your studies. This
includes books and E Books.

augmented reality/virtual reality
Telford College has state of the art AR and VR equipment which will be used to
enhance your learning. We have AR and VR equipment on the 3rd floor of W Block
and in the Student Hub. Your tutor will book your groups in to use the cutting
edge technology. There will be a number of drop in sessions and additional activities
in the area.

self-study areas
The Student Hub has a self-study area on the ground floor which is available for
students to use. There are plenty of work spaces available.

computer facilities
On the top floor of the Student Hub, there are numerous PCs for students to use.
You can use these in your lessons for group work with your tutor or use them to
study individually. Ask staff in the Student Hub if you want to book out a PC or
other equipment.

blended learning
We have implemented a blended learning support hub specifically set up to
support adult students with any blended learning approaches in their chosen
course. if you require support in the use of our remote platforms and resources,
you can contact student services directly on: 01952 642237 or email
studenthub@telfordcollege.ac.uk to book a workshop session on site.
Alternatively, you can arrange a telephone support session with an IT support staff
member by contacting: studenthub@telfordcollege.ac.uk or calling: 01952 642200.

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About the Campus
               Please see Page 16 for our Curriculum Campus Map

Entrance to the College
The entrance and exit of the college is located in E Block, where Main Reception is situated.

Car park entrance and exit
The college has a large car park which is free for students to park on. Students who drive to
college will be given a car park pass which needs to be displayed in you car window screen
at all times.
We also have an area in the main car park to store your bikes and motorcycles.
The car park is supervised by a security guard who will let you through the barrier, as
long as you have your pass displayed.
All property is left at the owner’s risk. We cannot take responsibility for any loss or damage.

 cafes & restaurants
The college has various spaces for you to eat and drink.
There is The Haybridge Restaurant and Rendezvous which are located in the middle of
college, by the Student Hub. We also have one Starbucks Cafe which is located within
Rendezvous and another Starbucks Cafe located within S Block.
There will be a specific seating area for you to use depending on your course.

 Multi Faith Room
 The college has a Multi Faith Room for students and staff to access. The room is located
 in B000.
 The room is in a quiet location where students and staff of differing religious beliefs or none
 at all, are able to spend time in contemplation or prayer.

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Our Campus                                                                                                                         Music
                                                                                                                                                                      A Block
                                                                                                                                                  Centre
                                                                                                                                                                       Health
                                                                                                                                                   Music
Construction

Construction

                           Engineering
  Centre

                                         Discovery Centre                                                   B Block South

                              Hub
                                            Engineering                                                    7th Form Science
                Willow                                                     Creative
                                                                             Hub                                                                       A Block
                 Tree
                                                                           Creative                                                                   Early Years

                          Automotive Engineering
                               Automotive
                                                                                              B Block North
                                                                                             Business & Digital
                                                                                                                                            Rendezvous
                                                                            W Block
                                                S Block                    Ground Floor                                                                           Student
                                             (Sports Block)                 7th Form                                                                                Hub
                                               Ground Floor                 First Floor
                            Sports                Sport                      Access
                                                                           Second Floor                                                                     Haybridge
                            Dome                                                                                                                            Restaurant
                             Sport             First Floor                  7th Form
                                                 Hair                       Third Floor
                                               & Beauty                    Digital Hub

                                                                                             E Block Ground Floor                          E Block Ground Floor
                                                                                          Ambition Apprenticeship                            Foundation
                                                                                                                     E Block First Floor
                                                                                                                     Maths & English
                                                                                              E Block Second Floor                         E Block Second Floor
                                                                                          Public Uniform Services                          Maths & English
                                                       Orange                                                Main Entrance & Reception
                                                        Tree
                                                       Catering

                                                                                                                        Car Park

         Our curriculum zones
                                                               Sport                                        Automotive &
                                                              & Public           Business &                 Construction
                           7th Form
                                                              Services            Digital                   Automotive &
                            W Block
                                                             Sport Block          B Block                    Construction
                                                             and E Block                                       Centres

                           Creative &
                                        Hair & Beauty Foundation                                                 English &
                             Music
                                         Retreat Salons E Block                                                   Maths
                         Creative Hub &
                                        in Sports Block                                                           E Block
                          Music Centre

                                                                                Aviation &
                           Health &                                            Engineering
                                                              Catering                     Access & HE
                          Early Years                                           Discovery
                                                             Orange Tree                     W Block
                            A Block                                               Centre
                                                                                & W Block

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