Agent Guide 2021/ 2022 International Development Office
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Agent Guide
2021/ 2022
International Development Office
ido@swansea.ac.uk
1
Contents
Section 1: Working with Swansea University
Best Practice Guidelines 4
Confidentiality 7
Section 2: Marketing information
Marketing Tool Kit 8
Social Media 8
Visit Swansea 8
Scholarships 9
Section 3: Application Information
Application Chart 10
Application Process 11
English Language Requirements 12
Conversion Campaign 13
Section 4: Financial Information
Deposits 14
Tuition fee payments and information about course costs 14
Payment methods 14
Refunds 16
Section 5: Accommodation 17
Section 6: Applying for a VISA 18
Section 7: Arrival and Orientation
Meet and Greet Airport Pick-up Service 19
Travelling Independently to Swansea 19
Pre-enrolment for courses 19
Section 8: Commission Payments 20
Appendices
Appendix 1 - The International Recruitment Team 23
Appendix 2 - Academic Calendar 26
Appendix 3 - Sample Invoice 27
2Introduction
Welcome to Swansea University and to the network of international partners. We look forward to working with
you and to building a mutually beneficial relationship based on integrity, transparency and trust, underpinned
by a sound business plan. Your Regional Head for your market will have worked with you to develop a
recruitment strategy and incentive plan. The information in this guide will tell you about processes and
procedures as well as the extensive Marketing Toolkit and Agent Resources available to support promotion
activity.
Covid-19 Pandemic
There may be some changes to the way we work as a result of the Covid 19 pandemic. Up to date information
can be found here Coronavirus Recovery: Guidance for Swansea University - Swansea University
Please share this guide with your team of counsellors and sub-offices.
Awards and accolades:
• Ranked Top in Wales (The Times and The Sunday Times Good University Guide 2020)
• Winner University of the Year (What Uni Student Choice Awards 2019)
• Gold Award for Teaching Excellence (TEF – Teaching Excellence Framework 2018)
• UK Top 6 for Student Satisfaction (National Student Survey 2020)
• UK Top 25 – The Guardian University (The Guardian University Guide 2021)
• UK Top 15 for Career Prospects (Complete University Guide 2021)
• UK Top 30 for Research Excellence (REF - Research Excellence Framework 2014)
Key Selling points:
- Established 1920, traditional British University
- Two beachfront campuses, unique location
- Low cost of student living / affordable student lifestyle
- Academic Excellence Scholarships of up to £6,000 for international students
- English Language Training School (ELTS) – British Council approved
- Pathway programmes through partnership with Navitas – The College
PLEASE NOTE: THIS IS A SUMMARY OF OUR KEY MESSAGES. YOUR SWANSEA UNIVERSITY CONTACT WILL PROVIDE REGULAR TRAINING AND
UPDATES DURING OFFICE VISITS OR ONLINE TRAINING SESSIONS. IF YOU HAVE ANY QUESTIONS PLEASE EMAIL YOUR MAIN CONTACT.
3Section 1: Working with Swansea University
Best Practice Guidelines – Representative Obligations and Responsibilities
(To be read in conjunction with Swansea University/Consultant Agreement)
1. An International Representative of Swansea University (Swansea) is expected to abide by the highest
ethical standards and comply with any laws and regulations in the United Kingdom, applicable to
Education Agents. Should an agent act unethically or is deemed to be in breach of any applicable law
and regulation in the United Kingdom, the authority to represent Swansea will be terminated in writing
and no commission paid for students recruited after that date.
2. International Representatives shall always conduct themselves with integrity and in a manner that will
reflect positively on the image of their profession and the high reputation of Swansea as reliable and
trustworthy providers of high-quality education and training. Also, the international education sector in
the United Kingdom. This standard of conduct underpins the others that follow and encompasses all
aspects of International Representatives’ activities.
3. International Representatives shall promote themselves and Swansea in a professional and ethical
manner and shall ensure that their business activities reflect best practice. This standard of conduct
refers both to ethical behaviour (doing the right thing) and to standards of professionalism (doing it
well). Best practice means that an International Representative’s business activities should not be of a
kind that might discredit Swansea. Should this happen, Swansea will take immediate action to
investigate and potentially terminate the contract.
4. International Representatives shall be honest in communicating information about themselves and
about Swansea to potential students in published, oral or any other form. Prospective students must be
informed accurately about the requirements of Swansea’s courses. This can only be done by reference
to the material provided by Swansea. They shall not knowingly or by a failure of professional standards
provide or disseminate false, incomplete or misleading information. This standard of conduct is closely
related to clause 5 below and refers to any information released by an International Representative on
behalf of Swansea about facilities, entry requirements, admissions processes, course content, fees, or
any other matter. All claims made by an International Representative about itself, Swansea or students
shall be capable of being substantiated.
This standard of conduct also applies equally to information provided about potential students in
applications to Swansea and visa authorities. Information provided to potential students shall be
sufficient to enable them to make an informed judgment. The inclusion of the word ‘incomplete’ in this
standard is especially important: International Representatives shall not in published or orally delivered
information omit any fact which may reasonably be of material relevance to an international student,
where an omission might be construed as being misleading. The accidental production or dissemination
of incorrect or incomplete information is likely to be viewed as evidence of a failure to adhere to
professional standards, except where there is compelling evidence to suggest otherwise.
International Representatives are responsible for ensuring that all and any advertising and promotion
covered by the Swansea University Consultant Contract/agreement has received the prior written
approval of Swansea University. For Swansea University to be able to consider such
advertising/promotion/materials, the International Representative must provide to Swansea University
draft copies of such material. All such material should comply with all applicable laws. The partner shall
not, whether through itself or any other third party, use any material which has not been so approved.
4Any breach of this provision shall be deemed to be a fundamental breach of the contract/agreement in
question.
In summary, this standard requires International Representatives to provide full, honest and accurate
information about Swansea and the courses and facilities offered. This should be conducted through
the promotion of Swansea and its courses with integrity and accuracy and the recruitment of students
in an honest, ethical and responsible manner.
5. International Representatives shall promote themselves and Swansea fairly and without recourse to
unfavourable or negative comparisons with other institutions, or otherwise employ unfair or
unprofessional practice to damage the interests of other institutions.
This standard of conduct refers to any attempt by International Representatives to gain advantage for
Swansea by using information about other institutions negatively. Using verifiable data to show the
standing of Swansea in relation to others is acceptable, but this practice shall not be executed in such a
manner as to discredit other institutions. This means International Representatives should promote
Swansea by focusing on the strengths and achievements of the University rather than by making
unfavourable comments about competitors.
6. International Representatives shall always act in the best interests of students or prospective students
as well as Swansea. They shall offer advice and counselling and provide information to students and,
where appropriate, their parents in a manner consistent with this principle.
This standard of conduct is fundamental to good practice in education marketing and student
recruitment. It refers not only to truthfulness and accuracy, but also to appropriateness. An example of
inappropriate advice would be encouragement of a student to enter a course of study for which they
were inadequately prepared in terms of language proficiency or academic attainment. The standard
also includes advice or information given to sponsors of students and other such bodies or persons as
well as directly to students. Again, the omission of important and relevant information in an effort to
secure the placement of a student is likely to be judged as a breach of this standard.
7. International Representatives shall conduct themselves with due regard to the regulatory conditions in
the market(s) in which they operate. They shall comply with all applicable national laws, regulations and
official policies.
8. The International Representative agrees to provide Swansea with a list of all sub-agents with whom they
have a formal arrangement.
9. International Representatives shall conduct themselves with due regard to the need for transparency
and openness in all their dealings with Swansea.
10. The Bribery Act 2010 came into being on 1st July 2011 and provides, among other matters, for two
general offences covering the offering, promising or giving of an advantage, and the requesting,
agreeing to receive or accepting of an advantage. Representatives and University staff should be aware
that it is an offence to offer, promise or give a “financial or other advantage” to another in one of two
possible circumstances:
Case 1 where the advantage is intended to bring about an improper performance by another person of
a relevant function or activity, or to reward such improper performance.
5Case 2 where the person offering, promising or giving the advantage knows or believes that the
acceptance of the advantage itself constitutes the improper performance of a relevant function or
activity.
In all dealings, negotiations and transactions, representatives and University staff should act with
transparency and keep documentary evidence of decisions reached, especially relating to performance
reward and marketing activities.
BRIBERY ACT 2010
11. Representatives must be familiar with the British Council’s Education Counselling Service, Guide to Good
Practice for Education Agents.
12. International Representatives must ensure: all fees and charges payable to Swansea are paid by
students; that relevant fee deposits and all necessary evidence and documents accompany a student’s
application or Acceptance of Offer documents and vice versa; that prospective students are advised that
they are required to provide Swansea with an email address (other than the agent’s address) and
contact phone number on the application form; that if a student’s visa application is refused or a student
changes his/her decision about studying at Swansea after paying their deposit or enrolling, advise the
student that Swansea will refund the deposit/tuition fees in accordance with its refund policy; provide
Swansea with market intelligence relevant to student recruitment activities; not to undertake
promotional and marketing activities that make reference to Swansea without the express authority of
Swansea; provide prospective students with the most up to date information and promotional material,
both physical and electronic , to ensure compliance.
13. International Representatives must give prospective students information about: the
courses/qualifications offered, the course content and duration; the course fees, including advice on
annual fee increases and refund policies; the minimum level of English language ability and educational
qualifications required for acceptance onto a course; visa requirements which must be satisfied by the
student, including English language proficiency levels; living in the United Kingdom and the local
environment, including information about the campus location and costs of living; Swansea and its
facilities, equipment and learning resources; any fees or costs the agent charges for any services they
carry out.
14. International Representatives must tell prospective students that: students who come to the United
Kingdom on a student visa must have a primary purpose of studying and must study on a full-time basis;
Swansea may report to the relevant authority any student who does not attend at least 90% of
timetabled classes or who is not making satisfactory progress in their studies.
15. International Representatives must not: engage in any dishonest practices including suggesting to
prospective students that they can come to the United Kingdom on a student visa with a primary
purpose other than full time study; facilitate applications for students who do not comply with visa
requirements; make any representations or offer any guarantees to students about whether they will
be granted a student visa; engage in false or misleading advertising or recruitment practices; offer
discounts and/or scholarships without prior written permission from Swansea; make any false or
misleading comparisons with any other education provider or their courses; make any inaccurate claims
of association of Swansea with any other education provider; give inaccurate information to a
prospective student about acceptance onto a course for which they applied or into any other course;
undertake any advertising or promotional activity on behalf of Swansea or the courses offered by
Swansea without the prior written consent of the group. Advertising or promotional activities will be at
6the expense of the Representative unless otherwise agreed in writing by Swansea in advance; deduct
any amount from the fees and charges payable to Swansea by a prospective student; give inaccurate
information to a prospective student about the fees and charges payable to Swansea; commit Swansea
to accept any prospective student onto a course and must not make representations to the contrary;
use any registered or unregistered Mark or trademark of Swansea without the prior written consent of
Swansea.
16. Swansea will: duly process all completed applications received but is under no obligation to accept any
prospective students referred by the Representative; maintain regular contact with the Representative
and visit the Representative’s office(s) on a regular basis to train/counsel staff; provide a Certificate of
Representation to the Representative and regular information on Swansea University.
17. International Representatives of Swansea University will operate to the defined set of Core Values and
demonstrate a commitment to these values:
• We are professional – take pride in applying our knowledge, skills, creativity, integrity and judgement
to deliver innovative, effective, efficient services and solutions of excellent quality.
• We Work Together – take pride in working in a proactive, collaborative environment of equality, trust,
respect, co-operation and challenge to deliver services that strive to exceed the needs and expectations
of customers.
• We care – take responsibility for listening, understanding and responding flexibly to our students,
colleagues, external partners and the public so that every contact they have with us is a personalised
and positive experience.
Confidentiality
International Representatives must keep confidential all information provided by the student and Swansea
University, other than to the extent disclosure is required to perform the services in accordance with this
agreement.
International Representatives must keep confidential the terms of their contract with Swansea.
International Representatives and its employees or contractors may not disclose information of the student or
prospective student to anyone other than Swansea University without the written consent of these parties,
unless required to by a government agency in the United Kingdom.
7Section 2: Marketing information
Marketing Toolkit
We have an exclusive area for our valued partners. The Marketing Toolkit will provide you with materials which
you can use to promote Swansea University.
This includes:
• Hard copy brochures
• PowerPoint presentations
• Logos and images
• Videos
You may find useful our Agent Resources pages on our website where you will be able to find out more about
Scholarships, English Language services, Visas and immigration and much more.
Social Media
• Swansea University also has social media accounts including Facebook, YouTube, Instagram, Twitter and
LinkedIn.
• We also have Chinese social media accounts including Weibo, YouKu, and WeChat and a Chinese
Swansea University website.
All of our promotional videos are available on our Marketing Toolkit and our YouTube pages. You may be
interested in the following videos:
Swansea University – Come find space
English Language Training Services
Swansea University Library Services
Virtual Open Day
Student Life
Visit Swansea University
Swansea staff will provide counsellor training at least once a year. We will give as much notice as possible for
the visit. Please prepare market updates and students for interview if appropriate.
One of the most influential marketing tools is a ‘Familiarisation Visit’ or Fam Visit to Swansea. We encourage all
representatives to visit Swansea. Once you get a glimpse of our campus beside the sea and experience our warm
welcome you will see why student satisfaction is so high.
We will try our best to ensure you meet all relevant members of staff, visit our facilities and meet students.
We organise in country activities and if you would like to take part, please contact your Regional Head – see
Appx.1.
8Please contact ido@swansea.ac.uk at least 2 to 3 weeks in advance of your visit. You must inform us of any
changes to your office address(s) and contact details immediately. Please email ido@swansea.ac.uk.
Scholarships, Bursaries and International Partnerships
1. International Excellence Scholarships – for new students.
2. International Postgraduate Alumni Bursary – To encourage students to stay on for postgraduate study
at Swansea University. They will be awarded an automatic scholarship based on their UG degree class.
3. International Partnerships – Swansea works with partner universities all over the world and we offer a
wide range of partnership bursaries. For more information, please contact the regional team – see
Appx.1.
9Section 3: Application Information
Has the
student No
Find a list of
chosen their
available
programme
courses.
of study?
Yes
Have you No Apply online using Apply. You will
submitted a need your log in details to apply
completed as an agent. Contact us if you
application? need guidance, training or log in
details
Yes
Has the No Offers can take up to 15 days to
student be processed. Please email
received an admissions or your dedicated
offer? international officer if you have
still not received an offer.
Conditional Yes Unconditional
Have they Has their CAS
accepted The student
statement
their offer Yes can pay the
been issued?
and met the deposit to
Find out
conditions? proceed to
more
the CAS stage
information
by submitting
on how to
documents.
No obtain a CAS.
Student to
accept the
offer and
email us with
evidence
they have
met the
conditions.
10Application Process
**we accept direct applications for UG courses as well as UCAS**
Online application form- https://apply.swan.ac.uk/#/home
Swansea University’s online application system is the quickest way to apply and to receive a decision on a
candidate’s application.
• As a trusted agent of Swansea, you will have your own agent link to the application portal.
• This will mean the application is automatically tagged to your agency when submitted through this
route.
• We will give the key contact a bespoke link for your agency when the agreement is set up. This link will
then need to be shared with all branch offices and counsellors. Please note each advisor/counsellor
will use the same link to set up an account in their name that is linked to your agency.
• The registration link will look like this:
• Once set up, this will enable them to submit applications easily. Advisors/counsellors will be able to
track applications they have submitted through their log in.
• If you want to have overview of all applications from your agency, it will be possible for us to link these
counsellor accounts to a master account, let us know if you would like this and we can organise for
designated staff within the agency.
What you need to know about our application process?
• It will be easy to submit applications to Swansea via the step-by-step application process.
• There are guidance notes throughout the online application form for ease of use.
• Any applications submitted via a counsellor account will automatically be tagged to your agency.
• Once an application has been created, you will have the ability to add multiple courses if needed.
11• The system will allow counsellors to log in at any time and see the progress of applications on their
dashboard. Anyone with oversight for all applications for your agency will be able to see the progress
of all applications at a glance.
• The dashboard will include updates on each application; for example, whether there are any documents
missing, or whether a decision has been made on the application.
• All documents that are added to the system are stored instantly so, please ensure that you attach the
accurate documents. Should you upload something by mistake, you can always contact the admissions
team and they will be able to assist. YOU DO NOT NEED TO EMAIL US THE DOCUMENTS AS WELL, IF
YOU HAVE UPLOADED THEM ONTO APPLY. This only adds to our email queues which can get extremely
busy during peak periods.
• Each section will show if it is complete, allowing you to pause the application and return at a later date
to complete.
• When you have completed the application, make sure you press ‘submit’. The admissions team will not
be able to see the application until it has been submitted.
• If you normally submit UG applications via UCAS, please continue to do so ahead of the January 15th
deadline.
• If you submit an application via UCAS, we can still tag your agency. It will then show on your dashboard,
but you will still get the offer letters and updates via UCAS. Please contact your regional international
officer to add the agency to the record.
Adding an agency for a student who has already applied:
• You can email your regional contact to ask them to add your agency.
• You must provide a document confirming you have checked the documents already submitted, even if
the student has had an offer from us. The agency takes ownership.
• You must also get the student to confirm if they are changing agents.
• We will add your details once the above has been provided.
Confirmation of Acceptance for Studies (CAS)
Please follow the published information on our website for information about the CAS:
Contact Admissions
Please quote the student’s ID each time you contact Admissions.
For postgraduate applications postgraduate.admissions@swansea.ac.uk
For undergraduate applications admissions@swansea.ac.uk.
Please note during the peak times the volume of enquiries to Admissions is high which may slow down the
processing of applications. Please contact your regional international officer first we are able to help with the
offer letters and other queries.
English Language Requirements
**Swansea University has a British Council accredited English Language service which runs pre-sessional
courses and SWELT (Swansea English Language Test)**
Information can be found about pre-sessional courses and SWELT on our webpages. If you have a number of
12students who need English language testing, please contact Jo Parfitt, Head of ELTS, to discuss. Email:
j.f.parfitt@swansea.ac.uk .
Find all the information on the pre-sessional courses.
Course fees include the main course book and one trip. To apply please download and complete the relevant
application form for either a 12, 10 or 6-week course.
Conversion Campaigns
**Swansea has a comprehensive conversion communications strategy to capture students’ interest and
increase enrolments**
Encouraging students to make an application and then accept the offer is a major part of your role in our
partnership. We will help you with this process in the following ways:
1. Enquiry conversion – send all enquiries to us from fairs and drop-in sessions to add to our database. Regular
communications will be sent to all enquirers encouraging them to apply for a course and helping to answer their
questions. You will receive commission for all student enquirers who apply and enrol.
2. Students holding an offer – we will send out communications to all students who have had an offer,
encouraging them to accept the offer, send in the deposit, apply for a scholarship and housing. You will receive
commission for all students whose applications you have been responsible for sending to us. (Disputes with
other agents are settled as fairly as possible).
If you need help with the conversion process, contact us about arranging SWELT tests, pre-departure and
conversion briefings.
13Section 4: Financial Information
Advising applicants on making payments to the University.
Deposits
Deposits for academic programmes
All applicants can make a payment towards fees early and receive a receipt from the Finance Department.
New self-funded international applicants are required to pay a minimum deposit of £2,000 to the University
before we can issue a CAS statement. Students who are fully sponsored by their government, a university or
other official sponsor bodies are not typically required to make a deposit payment. Such applicants should
provide an official Financial Guarantee Letter in its place.
Deposit for English Language Programmes with ELTS:
A £2,000 deposit is required for students who have applied for an English for University Studies programme (EUS)
unless they have already paid a deposit towards an academic programme. A suitable Financial Guarantee Letter
is also acceptable in place of a deposit. For English language programmes costing less than £2,000, the full course
fee must be paid in advance.
How much are tuition fees?
Current tuition fees can be found on the respective course information page and should be detailed on the
applicant’s offer letter. Additional information about the various payment methods, instalment dates and our
FAQs can be found on the following link: http://www.swansea.ac.uk/international-fees/
How to make payments
Through the Swansea University Intranet
Deposit and tuition fee payment is best made online https://intranet.swan.ac.uk/ using a debit or credit card
(excluding American Express).
To log on to the intranet system to make payment, applicants should:
1. Enter their username and password
a. When logging in for the first time, the username is the applicant’s Student Number and the
default password is set to the Student Number and Date of Birth combined. For example, if
the applicant’s Student Number is 123456 and their Date of Birth of the applicant is 01 June
1995, type username 123456 and password 123456/01/06/1995.
b. After logging in the applicant will agree to a data protection and terms and conditions
statement.
c. The applicant should then change their password.
2. Navigate to ‘Students Profile’ and click ‘Financial Transactions’.
3. Tick to select the relevant fee category for their programme (i.e. Postgraduate applicants select PG
Tuition Fees, and Undergraduate applicants select UG Tuition Fees).
4. Enter the amount they would like to pay (remembering there is the minimum of £2000 as a deposit)
and simply click ‘Make Payment’ to proceed.
NB: Ignore that total amount outstanding – this will be updated at enrolment.
5. Enter the card billing address and card details.
14a. Note that credit cards will be charged 1.5% per transaction.
b. Double check the amount is correct before clicking ‘Complete Payment’ as this is the final step.
Successful payments will return you to a payment confirmation message. Please make a note of the receipt
number for your future reference.
Payments through the intranet can take 2-3 working days to be received by the Admissions Office.
Alternative deposits/tuition fees payment methods are detailed below.
Applicants who are sponsored
If an applicant will be in receipt of financial sponsorship, they are not required to pay a deposit. To qualify, an
applicant must be sponsored by an approved body such as their home government, university, place of work or
other bona fide external organisation.
Please note that other types of sponsor, such as a family member, will not be accepted by UK Visa and Immigration
as evidence of sponsorship.
Applicants who are sponsored must provide an official Financial Guarantee Letter that meets the following
criteria:
• It must be recently dated (ideally within the last six months to year)
• It must refer only to Swansea University as the institution of study
• It must refer only to that applicant that is in receipt of sponsorship
• It must confirm the extend of the sponsorship; covering tuition fees only, or tuition fees and living
maintenance
• It must be on official headed paper, and signed by the relevant authority
• It must refer to sponsorship for the correct academic year.
Applicants who are in receipt of a US Federal Loan
No deposit is required from these applicants. We will wait for confirmation from the International Development
Office that the loan has been confirmed before we start working on the CAS statement.
Alternative Deposit Payment Methods
Wire Transfer - Applicants can make payment by wire transfer into Swansea University’s bank account. We do
not recommend using this method unless the applicant has no other option, as payments can take between 10
and 15 working days to clear.
Western Union Business Solutions – Using Global Pay applicants can use with service to make in 22 currencies,
excluding GBP/Pounds Stirling on a commission-free basis with no additional bank transfer charges.
15If your local currency does not feature, you may be prompted with the option to pay in Euro or US Dollar through
your local bank. Please note that in such cases, transfer fee and charges may apply. Once logged into GlobalPay
you will receive printed instructions on how to make this transfer through your local bank.
In order to finalise the transfer to Swansea University, applicants will need to complete the transfer via Internet
Banking or present the bank transfer details to their local bank within 48 hours. An email will be sent from
Western Union Business Solutions once they receive the payment to confirm receipt of funds.
*Applicants should note that we have historically received reports of problems/difficulties using this service.
Please only utilise this method if it is the only option.
Swansea University Bank Details
Bank Name: Lloyds Bank PLC, Oxford Street, Swansea
Sort Code: 30-95-46 Account Number: 02783215
Swift Code: LOYDGB21101 IBAN NO: GB64LOYD30954602783215
The applicant’s Student Number must be included as the payment reference to enable the University to
identify the payment correctly.
Refunds
Refunds for academic programmes
As standard, deposits and additional tuition fee payments are non-refundable unless an applicant:
1) Provides the University with proof of visa refusal
2) Fails to meet entry criteria
For applicants that complete enrolment and later withdraw from their course, a £1,000 administration fee will
be retained in addition to a pro-rata tuition fee amount.
16Section 5: Accommodation
Swansea University Accommodation
New international students are guaranteed university accommodation for their first year (subject to their
accommodation application being received by a given deadline). More information on this can be found here:
Apply for Accommodation - Swansea University
Our Residential Services provides accommodation for over 3400 students and ensure all accommodation
provides a welcoming, secure and supportive environment. Most University rooms are provided in a range of
purpose-built residences. Students can choose either private (en-suite) or shared bathroom facilities; part-
catered or self-catered; on or off campus. We have accommodation designated for disabled students,
postgraduates and students with families.
We have set aside accommodation specifically for students who wish to live:
• In an alcohol-free area
• In an a 'designated' quiet area
• In Single Sex accommodation
• In Couple and / or Family accommodation
• With Mature Students
All students are required to make an application online before they can be considered for accommodation.
Places in residence are not allocated until a student's place at the University is confirmed.
Our residences - find out more information about where accommodation is located and distances from Singleton
and Bay Campuses.
Residence Fees - please refer to our webpages for the most up to date fees.
How to apply
Full information about how to apply, and a step by step guide.
Alternatives to University housing – SAS Lettings
SAS Lettings is a joint venture between Residential Services and the Students' Union to help Swansea University
students find good quality student housing.
17Section 6: Applying for a VISA
Swansea’s International@CampusLife team have put together detailed information on the visa application
process, which you can find on our webpages.
18Section 7: Arrival and Orientation
Meet and Greet Airport Pick Up Service
We offer a meet and greet airport pick up service from London Heathrow Airport. This information will be
updated on our international webpages.
Students can reserve a place on one of the meet and greet coaches once they have been made an offer of a place
to study at the University, formally accepted the offer and booked their flight. Payment is made online when
booking.
Travelling Independently to Swansea
From London Heathrow Airport or London Gatwick Airport: The National Express coach company runs buses
directly from both Heathrow and Gatwick airports to Swansea. This is the cheapest and easiest way to travel.
Transfer times are approximately 4 hours (Heathrow) and 5.5 hours (Gatwick). For further information please
visit the National Express website.
From Cardiff Airport: Cardiff Airport is the airport closest to Swansea. There is no direct bus link to Swansea, so
take a shuttle from Cardiff Airport to Cardiff Central Station and from there, a train to Swansea. Trains from
Cardiff Central Station to Swansea take about 1 hour. Further information can be found at the Cardiff
International Airport website or at the Airport Information Desk upon arrival.
From Swansea Bus Station or Train Station: Take a taxi to your accommodation. There are taxi ranks outside
both the bus station and the train station.
For Information on how to plan your travel to Swansea please visit our webpages.
Pre-enrolment for courses
New International students can enrol online; students will need to take their passport, visa and entry qualification
certificates to the enrolment in person venue.
Full information in relation to online enrolment
19Section 8: Commission Payments
Commission Guidelines
This is the time when all your hard work over the previous year is rewarded! We will process your invoice as
quickly as possible and request your help to make this a smooth process.
The following information will make it clear and easy for you to submit your claim and receive commission
payment from us.
When to claim
1. September 2021 Entry Only
One invoice to include all enrolled students on the September 2021 intake.
2. January 2022 Entry Only
One invoice to include all enrolled students on the January 2022 intake.
3. September and January Entry
There are two options:
a) Submit two invoices; one invoice for all students enrolled on the September intake and one invoice for
all students enrolled on the January intake.
b) Submit one invoice to include all students enrolled on both September and January intake, following
the January intake.
Invoices will be processed immediately once received by the International Development Office.
All invoices for both September and January entry points must be received by the International Development
Office by the end of March 2022.
Any late claims may be refused payment and will only be paid at the discretion of the International Development
Office.
We will not process claims for previous academic years.
How is commission calculated?
Agents are responsible for knowing, from their contracts, how much commission they are entitled to claim.
Commission is not paid on repeated modules or on students who have withdrawn from the University before the
start of the academic session. If a student has paid fees, enrolled and then withdrawn, commission is paid only
on the amount of fees retained by the University.
We do not pay commission on progression from Undergraduate to Postgraduate or from Postgraduate Taught
to PG Research courses (including but not limited to MRes, MPhil and PhD) unless otherwise stated in your
contract.
Commission for progression students from The College to a University degree course will be paid at 10% and
these must be listed on a separate invoice and send to The College directly. Please see The College contact
details above.
20It is the responsibility of each Agent to identify students who have applied through them to ensure they have
arrived in Swansea and have enrolled onto their course.
Who can claim?
Commission will not normally be paid to non-contracted agents or sub agents.
Where to send the claim
1. Swansea University Undergraduate and Postgraduate courses and Swansea University Engineering and
Science Foundation courses - please email an invoice ido@swansea.ac.uk.
2. English language courses (ELTS) - please email an invoice to elts@swansea.ac.uk.
English Language Training Services (ELTS) will only pay for commission on English language courses;
therefore, only include ELTS courses on your invoice to the ELTS department.
3. The College pathway courses (Foundation and PMP) – please email an invoice to the-
college@swansea.ac.uk.
Claims for students progressing from The College to a Swansea University course, are to be invoiced
separately to The College (the-college@swansea.ac.uk):
Finance Manager
The College
Swansea University
Bay Campus
Swansea
SA2 8EN
United Kingdom
Tel: +44 (0) 1792 602888
Invoice Guidelines
All Agents are required to put their name and company name in email enquiries and invoices sent to the
International Development Office.
As per the invoice sample at Appx.3., ensure that all the details below are included on your invoice:
1. Addressed to Swansea University, Singleton Campus, Swansea, SA2 8PP
2. Include the agent company address and corresponding bank details AND bank address.
a) The company name and bank account name must match. Any invoice that does not have matching
names will be returned for amendment.
b) If you have a UK bank account or UK address, please state on the invoice if you are a UK company that
is UK VAT registered or not. If you are, please state your VAT registered number clearly.
3. Provide the correct territory on the invoice as per the agreement with Swansea University.
4. List all student names and numbers and the correct course tuition fee for September/January entry 2021/22.
5. State the total amount to be claimed in £GBP.
State the commission percentage (%) as agreed with the International Development Office, to calculate the
commission payment. Please refer to your contract for your agreed commission percentage. We will not
renegotiate commission percentages during the commission payment process.
21Notes
The company Invoice address must match the address we hold on record. If it does not, we will contact you to
ask why before we process the invoice. Please advise us of any changes to your office details such as address
changes, office closures or new offices, or email addresses etc.
If there are any changes to your bank account details, please advise us by emailing ido@swansea.ac.uk. Swansea
University will not accept responsibility for any payments made to old bank account details that are held on their
finance systems. Please do not rely on just updating these details directly on your invoice. Due to the high
volume of invoices processed by the University, such information may be overlooked.
Commission Claim Process
The International Development Office will check, confirm, and authorise commission invoices and will forward
them to the Finance Department for payment.
Incomplete or inaccurate invoices will be returned for amendment.
Questions?
Please contact ido@swansea.ac.uk or Sarah Charles at s.m.charles@swansea.ac.uk.
22Appendix 1
The International Recruitment Team
International Development Office
Countries/ Subject Names Title E-mail Office Tel/ Mobile
Africa (Nigeria, Ghana, Mohammed Regional Head for m.k.hadia@swansea.ac.uk Landline:
South Africa) Middle Hadia Middle East, +44 (0) 1792 606094
East (Kuwait, Bahrain, Africa, Turkey &
Saudi Arabia, UAE, Pakistan
Jordan, Oman,
Kurdistan), Turkey and
Pakistan
East Asia (China, Molan Liu Regional Head for molan.liu@swansea.ac.uk Landline:
Taiwan, Hong Kong) & East and South +44 (0)1792 295512
South East Asia East Asia Mobile
+44 (0)7908 068869
East Asia (China, Tess Regional Manager E.T.Saunders@swansea.ac.uk Landline:
Taiwan, Hong Kong) & Saunders for East Asia and +44 (0) 1792 295950
South East Asia South East Asia
East Asia & South East Raegan International R.K.Healy@swansea.ac.uk Landline
Asia (Thailand, Healy Officer – East & +44 (0) 1792 513361
Malaysia, Brunei and South East Asia
Singapore)
Americas, Europe and Joanne Regional Head for j.m.hopkins@Swansea.ac.uk Landline:
South Asia (USA, Hopkins Americas, Europe +44 (0) 1792 513186
Canada, Bulgaria, and South Asia Mobile
Romania) +44 (0)7710705895
Americas and Europe Jennifer International j.walker@swansea.ac.uk Landline
(Cyprus, France, Walker Officer –Americas +44 (0)1792 295798
Germany, Greece and and Europe Mobile
Norway) +44 (0)7808 847190
International Gemma Head of G.Williamson@Swansea.ac.uk Landline
Marketing Williamson International +44 (0)1792 513179
(Currently Marketing and
on Communications
Maternity
leave until
summer
2021)
International (Kit) Yeng Acting Head of k.y.ho@swansea.ac.uk Landline
Marketing Ho International +44 (0)1792 606095
Marketing and
Communications
23UK International Ceri International C.J.Avington@Swansea.ac.uk Landline
Avington Officer +44 (0)1792 602799
UK International Catrin International catrin.l.evans@swansea.ac.uk Landline
Evans Officer +44 (0)1792 602799
Regional Managers/ Regional Representatives
Names Title E-mail Office Tel/ Mobile
TBC International Liaison Officer m.k.hadia@swansea.ac.uk
(Pakistan)
Shofu Oluwatobi Regional Manager Nigeria/ S.T.OLUWATOBI@Swansea.ac.uk +2349028907438
Ghana +23412950466
Michael Ijaiye- International Enquiries o.m.ijaiye-makinde@swansea.ac.uk
Makinde Assistant
Shweta Jain Regional Manager, South southasia@swansea.ac.uk +919560307571
Asia (India and Nepal)
Lucy Li Jing Regional Manager China L.L.Jing@swansea.ac.uk Landline:
86 188 1116 5801
Di Yang Marketing Manager di.yang@swansea.ac.uk
Tommy Chen Marketing Officer jian.chen@swansea.ac.uk
Yi Yuan (Joey) Marketing & Recruitment yi.yuang@swansea.ac.uk
Officer
Admissions
Names Title E-mail Office Tel/ Mobile
Undergraduate admissions@swansea.ac.uk +44 (0)1792 295111
Postgraduate (Taught and postgraduate.admissions@s +44 (0)1792 295358
wansea.ac.uk
Research)
24Appendix 2
Academic Calendar
Swansea University now has some courses that have a mid-point entry along with the September starts. Please
note that all courses clearly indicate whether they begin in September, January or both.
Research students (MPhil and PhD) can start from any of the following dates: 1 January, 1 April, 1 July or 1
October.
For confirmed Semester and Term dates please see the following link: http://www.swansea.ac.uk/the-
university/world-class/semesterandtermdates/
25Appendix 3
Sample Commission Invoice
(INVOICE NAME MUST CORRESPOND WITH THE ACCOUNT NAME)
New Delhi Branch, No. 101, 2nd Floor, Office 6, Ansal Place, New Delhi. 110 016
Tel: +91 11 92602365 email: info@inspirationalconsultants.com
Invoice to: International Development Office Address: Your company address
Swansea University
Swansea
SA2 8PP
Our Ref : INSPIRATIONAL INDIA (Agent name)
Date: 2nd November 2021
Invoice for academic year 2021/22
Territory Student Student Date of Birth Course title Fees paid Commission
number name in full (GBP) Due @ ??%
(GBP)
XXX XX XX XX XX XX XX
Total of claim £XX
*Method of Payment* (who and to where you need the payment to be made)
IF YOU ARE UK VAT REGISTERED YOU MUST STATE YOUR UK VAT NUMBER.
IF YOU HAVE A UK BANK ACCOUNT OR UK ADDRESS AND ARE NOT REGISTERED AS A UK COMPANY AND/OR
UK VAT REGISTERED THEN PLEASE STATE THIS ON THE INVOICE TOO.
Bank Name: HSBC Bank – Main Branch New Delhi
Bank Address: Block K, Gurgaon Road, New Delhi, 110048, India
Account Name: (THIS MUST MATCH THE NAME ON THE INVOICE).
Swift address/ Code: INPRTO6J
Sort Code: 00-00-00
Account Number: 000000000
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