Practical Information Guide for students Academic year 2019-2020 - University of Groningen Faculty of Economics and Business

Practical Information Guide for students Academic year 2019-2020 - University of Groningen Faculty of Economics and Business
Practical Information
Guide for students
Academic year 2019-2020
University of Groningen
Faculty of Economics and Business
Practical Information Guide for students Academic year 2019-2020 - University of Groningen Faculty of Economics and Business
The Practical Information Guide is published annually by the Faculty of Economics and

Although great care has been taken to ensure the accuracy of all information in this publication,
there may be unintended errors and changes or deletions without notice. The matters covered
by this publication are subject to change from time to time both before and after a student’s
admission. For the most updated information, please always check our Faculty’s website:

           In case of serious accidents, fire or other calamities:
      the university emergency telephone number + 31 50 363 8050

     Follow FEB on:
Practical Information Guide for students Academic year 2019-2020 - University of Groningen Faculty of Economics and Business

Dear student,

First, a warm welcome to you! We are proud that you chose the faculty of Economics and
Business (FEB) of the University of Groningen for your studies.

This booklet is intended to make your life a little bit easier and we hope it will give you a
good study start. The most important practical matters are listed.

We would like to point out that the faculty website will provide you with a lot of information
and so we would like to advise you to always check out the website for up to date information: In this guide, we frequently refer to the website.

We have a growing number of international degree (Bachelor and Master) students, as well
as a growing number of Exchange students. Education and research at our university
are internationally oriented. Students from all over the world prepare themselves in
Groningen for their career paths. We have a strong international reputation and maintain
a firm - rapidly increasing - position in the international rankings lists. We hope
you will enjoy the international vibrations of our faculty!

Whenever you have any questions, you can visit the Student Support Desk – either physically
(located in the Plaza of the Duisenberg Building, Zernike campus) or virtually
at The Student Support Desk is open from Monday
through Friday.

We wish you a fruitful and enjoyable study period in Groningen!

The Get Started team
Practical Information Guide for students Academic year 2019-2020 - University of Groningen Faculty of Economics and Business

Part 1 - About the University and Faculty ......................................................................................................... 5
       1.1 Welcome to the University of Groningen                                                                                                     5
       1.2 Faculty of Economics and Business                                                                                                          5
       1.3 Economics and Business programmes                                                                                                          6
       1.4 Academic year: lecture and exam weeks, holidays                                                                                            7
       1.5 Student Support Desk                                                                                                                      10
       1.6 Information Services                                                                                                                      11
       1.7 Study and student associations                                                                                                            11
       1.8 General information about sports                                                                                                          14
       1.9 Useful apps of the university.                                                                                                            14

Part 2 - Courses, schedules, registration ......................................................................................................... 16
       2.1 A visual explanation of the differences among Studielink, ProgRESS, and Nestor.                                                           16
       2.2 Courses, Ocasys                                                                                                                           16
       2.3 Course schedules                                                                                                                          17
       2.4 Three types of teaching formats                                                                                                           17
       2.5 ProgRESS / Registering for your courses and exams                                                                                         17
       2.6 Detailed information on course / exam enrollments                                                                                         18
       2.7 Fraud and plagiarism                                                                                                                      19
       2.8 Student Portal                                                                                                                            20
       2.9 ICT matters                                                                                                                               22
       2.10 Certified transcript of grades                                                                                                           23

Part 3 - Practicalities ....................................................................................................................................... 25
       3.1 Student Housing                                                                                                                           25
       3.2 Reimbursement form for visa deposit                                                                                                       25
       3.3 Change your address in Groningen                                                                                                          25
       3.4 Opening a bank account                                                                                                                    25
       3.5 Register at the City Hall                                                                                                                 26
       3.6 Passport                                                                                                                                  26
       3.7 Student card                                                                                                                              26
       3.8 Troubleshooting                                                                                                                           26
       3.9 Questions residence permits?                                                                                                              27
       3.10 General Traffic rules                                                                                                                    27
       3.11 Health Insurance                                                                                                                         28
       3.12 Printing, copying, scanning                                                                                                              28
       3.13 Leaving Groningen                                                                                                                        28

Part 4 - Important addresses .......................................................................................................................... 30
            Zernike map                                                                                                                              33
            Self Guided Tour of Zernike Complex                                                                                                      34
Practical Information Guide for students Academic year 2019-2020 - University of Groningen Faculty of Economics and Business
Part 1 - About the University and Faculty
1.1 Welcome to the University of Groningen
The University in Groningen is one of the oldest research universities in Europe boasting more than
100,000 graduates since its foundation in 1614. Some 30,000 students are currently enrolled. The eleven
faculties cover all academic disciplines and there are 29 English- taught Bachelor’s and 126 Master’s degree

As our students and staff come from the Netherlands and from at least 115 other countries, the University
of Groningen is truly international.
The university ranks 83 in the THE world’s university ranking. More information about the university can
be found on internet at

1.2 Faculty of Economics and Business
The Faculty of Economics and Business (FEB) offers a variety of programmes in the fields of Economics,
Business and Technology. In our Bachelor's and Master's degree programmes we offer quality education
with excellent chances for a successful (international) career.

The faculty’s research policy aims at encouraging fundamental scientific research of a high international
standard and providing the training and research environment for research master and PhD students. In
addition, the faculty stimulates related applied research.

                            The Faculty of Economics and Business (FEB) obtained the EQUIS
                            accreditation in December 2014.
                            In 2011 FEB already acquired the AACSB label. The combination of the EQUIS
                            and AACSB accreditations means that FEB now belongs to the top one percent
                            of business schools worldwide!
                            Find out more on

Social media

Make sure to join the FEB community on social media and follow FEB on:

Practical Information Guide for students Academic year 2019-2020 - University of Groningen Faculty of Economics and Business
1.3 Economics and Business programmes

You have applied and you were admitted to one of our programmes. All information on your programme
can be found here:

In the Student Portal (see Part 2 - 2.7 of the Information Guide) you will find a lot of useful information on
your programme, but also on courses, on registration, exam regulations and other practical matters.

Practical Information Guide for students Academic year 2019-2020 - University of Groningen Faculty of Economics and Business
1.4 Academic year: lecture and exam weeks, holidays
The academic year of the University of Groningen is divided into two semesters and each semester
containing two blocks. Each block is immediately followed by a period of examinations.

Practical Information Guide for students Academic year 2019-2020 - University of Groningen Faculty of Economics and Business
Practical Information Guide for students Academic year 2019-2020 - University of Groningen Faculty of Economics and Business
1.5 Public Holidays during Academic Year 2019-2020:
In the Netherlands, most holidays are related to the Christian calendar. The university services and
buildings will be closed on public holidays.

In the online academic calendar ( you will see more
clearly (marked red) on which days the university is closed.

 Public holidays:

 Christmas               25 December and 26 December 2019

                         1 January 2020
 New Year’s Day
                         (The faculty will be closed from 24 December until 2 January 2019)

 Good Friday             10 April 2020

 Easter                  12 April 2020

 King's Day              27 April 2020

 Liberation Day          5 May 2020

 Ascension Day           21 May 2020

 Whit Monday             31 of May 2020

Practical Information Guide for students Academic year 2019-2020 - University of Groningen Faculty of Economics and Business
1.5 Student Support Desk
If you have questions about study programmes, courses & exams, study abroad, personal circumstances,
graduation, or anything else, you can visit the Student Support Desk (SSD). The SSD is located in the Plaza
of the Duisenberg building and is available for all students of the Faculty of Economics and Business.

Opening and contact hours:
► 050 363 8900
Monday       10:00 - 17:00 hrs
Tuesday      9:00 - 17:00 hrs
Wednesday 13:00 - 17:00 hrs
Thursday     9:00 - 17:00 hrs
Friday       9:00 - 17:00 hrs

Please note that a few weeks in July through August the SSD will only be open in the afternoon from
13:00 - 17:00 hrs.

You can also consult the SSD website. There is a special section with FAQ’s:

Website address:
Student Support Desk, Plaza of Duisenberg Building, Zernike Area,
Nettelbosje 2, 9747 AE Groningen, The Netherlands
Telephone number: + 31 50 363 8900

1.6 Information Services
Information Services assist students and staff members with questions about registration, tuition fees,
scholarships and immigration.

Which phone number or email address you need to use depends on your question.

 Registration, deregistration, tuition fees,            Immigration and visa
 Studielink, University card, or request a

 Telephone: +31 (0)50 363 8004                          Telephone: +31 (0)50 363 8181
 Weekdays from 10 a.m. until 4 p.m.                     Weekdays from 10 a.m. until 12 noon

 E-mail: Fill in the form on the website -              E-mail:
 services/                                              Social media:
 Social media:                                
 CSA Facebook Page                                      Twitter:   

 Application    procedure            via     Online     Scholarships, Multi Faculty Exchange, and
 Application System (OAS)                               practical matters for MSD grantees

 Telephone: +31 (0)50 363 8976                          E-mail:
 Weekdays from 10 a.m. until 12 noon
 and from 2 p.m. until 4 p.m.

 Upload documents:
 Online Application System (OAS):

Scheduling an appointment
Do you want to visit Information Services? Make an appointment online via:

Please consult the Frequently Asked Questions (FAQ) before scheduling an appointment:

1.7 Study and student associations
You have come to Groningen to study, but a pleasant and effective social network is also important for study
success. There are many possibilities to quickly build up a social network: becoming a member of a general
student association, a sports association, a student (interest) organization or the faculty study association.

You can also gain organizational and managerial experience at student associations and organizations. Such
'investments' can certainly help you in the future with finding a job. It is possible for certain administrative
work to be partly compensated financially. In this section information about the study associations of the
Faculty of Economics and Business (FEB) will be discussed.

1.7.1    Economics and Business Faculty (EBF) (

The EBF is the study association for all students of FEB of the University of Groningen (UG). The EBF
currently has about 5,000 members, of which more than 180 are active within the association. The aim of
the association is to support and promote the academic, professional and personal development of its
members. The EBF tries to achieve this goal by organizing activities that are in line with the various studies
that are offered at FEB. The EBF organizes, among other things, the following activities:

     •   EBF Conference: a big, two-day student congress in the Netherlands with speakers from big
         multinationals, masterclasses and workshops.
     •   International Business Research: annual trips to emerging markets outside Europe, with the aim
         of doing research for companies;
     •   European Study Research: annual trips to cities within Europe, with the aim of visiting companies
         and discovering other cultures;
     •   Recruitment Days: an annual event where companies and students can get in touch with each
         other. This event is co-organized by the Marketing Association of the University of Groningen
     •   Booksale and summaries: sale of textbooks with a discount via the EBF-website, sale of summaries
         at a reduced rate at the EBF Shop (@ opposite the reception of the Duisenberg building);
     •   EBF Symposium: a symposium where young students can get to know the practical side of the
         theoretical study program at the start of the study;
     •   Leadership Panel: lectures given by prominent speakers from industry or the public sector

The EBF has four sub-associations for students that study within the field of a specific discipline: MARUG,
Risk, TeMa and VESTING. The sub-associations organize specific activities that are in line with the relevant
studies. Another study association is ‘Pro Memorie’. There is also the student interest group Quest. In the
following sections a small introduction to the sub-associations and the student interest group will be given.

1.7.2 MARUG (
The MARUG is the study association for students with an interest in marketing. MARUG gives you the
chance to experience how marketing works in practice. The MARUG offers, among other things, the
following activities: the MARUG Marketing Conference, International Marketing Experience (IME), Battle
of the Marketers, master activities, marketing classes, Mind on Marketing, in-house days, recruitment days
and the National Marketing Struggle; Next to these marketing events the MARUG offers you to come in
contact with companies.

In addition, MARUG gives you the opportunity to deepen your study and also to gain committee experience
and MARUG publishes the online marketing magazine Markant.

1.7.3 Risk (
Risk is the financial study association of the FEB. Risk organizes activities for the financially oriented
students, mainly from the studies finance, organizational and management control, accountancy &
controlling and international financial management. The purpose of Risk is to create a bridge between
theory and practice for its members. Below is a selection of the activities organized by the Risk:

     •   Risk investor nights;
     •   Risk Accountancy Week;
     •   Risk conference;
     •   Risk International Financial Program (IFP);
     •   Risk Banking Tour;
     •   Risk Investment Team;
     •   Risk Multinational Cycle

•   Risk publishes its own magazine: Risk Magazine (5x per year).

1.7.4 TeMa (
TeMa is the study association for the masters Supply Chain Management (SCM), Technology and
Operations Management (TOM), and for the Technology Management track of the Bachelor of Business
Administration. The goal of this study association is to promote the interests of the students of these study
programs and to bring them in contact with companies.

TeMa offers various activities for a relatively small but specific group of students. For example, company
visits at leading companies, a symposium, and a trip abroad. It supports members with contacting
businesses for internships. In addition, social activities are organized. Think of parties, a Christmas dinner,
and the batavierenrace. TeMa also organizes a ‘theme drink’ every third Monday of the month.

1.7.5 VESTING (
VESTING focuses on students of the bachelor Econometrics and Operations Research and the master
Econometrics, Operations Research and Actuarial Studies. The association aims to provide a bridge for its
members between theory and practice in the field of econometrics and other related fields. VESTING also
promotes contact between her members. Activities include:
    • An annual congress;
    • International Program;
    • Informal activities such as the VESTING Introduction Camp and a sailing camp;
    • National activities such as the LEVT and National Econometrics Day (LED);
    • Book sales.
    • VESTING publishes its own magazine: the GAXEX.

1.7.6 Pro Memorie (
Pro Memorie is the student association for accountancy & controlling students at the UG. The aim of the
association is to promote the involvement of students and to provide contact between students, as well as
to      support       students      in     their      orientation       on      a      future      career.
Pro Memorie aims to be a valuable addition to the degree programme by organizing both
academic/specialist and entertainment activities. An additional aim is to stimulate students to choose the
Accountancy & Controlling programme and to successfully complete it. Pro Memorie is the link between
students, the University and business, and aims to cater for the wishes of its interest groups as best as

1.7.7 Quest (
Quest was launched under the slogan ‘Stop consuming, get concerned!’ in early 2005. Quest is short for
‘Quality of Education for Students’, and represents the students of the FEB. Quality of education is
something that concerns both faculty and students, which is why Quest is proactively involved in monitoring
and assessing the quality of teaching. The aim is to prevent and handle complaints and to contribute to the
quality of teaching. Through their year representatives, students can provide feedback on the courses they
have taken.

In addition, Quest has regular contact and meetings with various people and organizational bodies within
the faculty, such as the student faculty association EBF, the student assessor of the faculty board,
programme committees, the faculty council and the vice-dean for education of the faculty board.

Furthermore, Quest assists those students who sit on the official faculty bodies, the programme committees
and student members of the faculty council. These bodies are important sources of feedback about teaching
and represent the students in discussions about matters concerning study programmes.

1.8 General information about sports
Sports are an important part of student life in
Groningen, where, as a student, you have the good
fortune to be able to play sports at the best and
biggest student sports organization in the
Netherlands: the ACLO.

Students of the University of Groningen or Hanze
University Groningen are entitled to purchase an
ACLO sports pass. For a small sum you can make
unlimited use of the ACLO facilities for a whole year.
Every year 18,000 students in Groningen buy one of
these ACLO sports passes. Once you have your ACLO
pass, you can choose from over 85 different sports!
You can play these sports in the form of courses or
during general time slots, by reserving courts or halls, or by joining one of the over 50 student sport clubs
at the ACLO.

Prospective students really only have to remember one thing: In Groningen, you play sports at the ACLO!
For more information about the ACLO and other student sport associations click on the following links:
   • ACLO
   • Student sport associations

1.9 Useful apps of the university.

1.9.1 The library app
A handy app that allows you to check to what time the library is open, if there are any free computers, and
to search the catalogue. The library app is available for iOS en Android.

     •   Download the library app: Android Play Store
     •   Download the library app: App Store

1.9.2 BrowZine (Journal app)
Browse through your favourite academic journals with BrowZine: full-text, always up to date, and numerous
possibilities to save articles offline or share references online. BrowZine is available as an app and as a web
version for your PC or laptop.

     •   Download the BrowZine app on your tablet or smartphone. Change your Library in Settings; and
         choose "University of Groningen/UMCG (other users)" and login with your UMCG e-mail
         address (not your UMCG username!) and UMCG password. RUG-staff can login with their p-
         number and students with their s-number.
     •   Go to the web version of BrowZine on your PC or laptop

1.9.3 Read (Journal app)
Read provides a single place to discover new research, read outstanding topic reviews and search PubMed.
You decide how, when and where you want to read your favourite journals. You can read it on the web and
it has apps for Android, iPad and iPhone. Use your work email address when creating an account. Select
as Account Settings Universitair Medisch Centrum Groningen and login with your proxy
account (students can use their student number)

     •   Download the Read app

Via the following link you can read all about BrowZine and Read → Read more!

1.9.4 The AccessMedicine app
   The AccessMedicine App is an offline app that is native to your mobile device. The following content is
   included in the App:

       •   Quick Medical Diagnosis and Treatment (QMDT)
       •   Fitzpatrick’s Color Atlas of Clinical Dermatology
       •   Diagnosaurus Differential Diagnosis Tool
       •   Pocket Guide to Diagnostic Tests
       •   FAQs about the AccessMedicine app

   1.9.5 The UpToDate-App
   The UpToDate-App is a free app. To access our license, you need to register in person at UptoDate (on the
   top right). You can do it using this link to UpToDate, choose 'Register'. Outside the University/UMCG you
   must first log in using your Proxy-account, choose 'Register'. Your username and password are required to
   log in to the app.

   It has the disadvantage you need to log in every 90 days at least one time to UptoDate from a
   University/UMCG-pc or through your Proxy-account. You will receive emails from UpToDate: " Maintain
   your remote access to UpToDate" or "Your remote access to UpToDate has lapsed".
   Instead of the app you can also use the mobile website. Simply open the browser on your mobile device and
   go to

   1.9.6 More apps

                                                                                    free /   iPad or
What                  Description
                                                                                    paid     Android

    WebDAV            Access to your X: and Y : drive for RUG staff and students    free     iPad

Citrix Receiver for                                                                          iPad or
                      Access via your WOA ( Remote Workplace ) for UMCG staff       free
       iPad                                                                                  Android

                      A Bookmark in your tablet browser that gives you access to
Proxy-Bookmarklet                                                                   free     iPad
                      the fulltext easy

                                                                                             iPad or
   Proxy-server       Remote access to library collections such as e -journals      free

UMCG mail on your                                                                            iPad or
                      Install your UMCG email on your phone or tablet               free
 phone or tablet                                                                             Android

                      Setting up wireless network via Eduroam or RUG -Guest                  iPad or
 Wireless internet                                                                  free
                      / Guest UMCG                                                           Android

       Papers         Your own library with for example articles from PubMed        paid     iPad

   GoodReader         Pdf reader                                                    paid     iPad

Documents To Go       For Word, Excel & PowerPoint                                  paid     iPad

Part 2 - Courses, schedules, registration
2.1 A visual explanation of the differences among Studielink, ProgRESS, and Nestor.

                              When you want to register for a study you have to do this via
                              ‘studielink’. Read the following link about how to make an account and what
                              steps to take in order to register for a study: step-by-step instruction.

                              When you are registered for a study you get access to the virtual
                              learning environment of the University of Groningen: Nestor. Via the
                              following link, and explanation about Nestor is provided: Explanation

                              When you are registered for a study you have to register for courses.
                              You do this via ProgRESS. Via the following link you will find an explanation
                              of how you should sign up for courses: Explanation ProgRESS.

2.2 Courses, Ocasys

Ocasys is the Faculty’s course database.
In Ocasys you will find an extensive
course description (including literature
used, teaching methods, contact details
of lecturers etc.

A 5 ECTS course runs one term (half a
semester); a 10 ECTS course runs the
entire semester (term a and term b).

For more information on Ocasys please
go to:

16 and choose your programme.

2.3 Course schedules

By using the online schedule wizard, you can find both course and exam schedules.
The schedule wizard can be found on the faculty website:

Please make sure your courses and your exams do not overlap!

2.4 Three types of teaching formats
A lecturer can use multiple types of teaching formats within one course. You can check your schedule or
Ocasys to see which formats are used in your courses.

‘Lectures’ or ‘plenary sessions’
Teaching is done via lectures (indicated by “HC” in the timetables), usually one lecture of one or two hours
at a fixed time each week. A lecture course is usually examined by a written examination (multiple choice
and/or open questions).

Courses in which the lectures are supported by tutorials (indicated by “”). During these tutorials, the
lecture material is studied more closely and put into practice through exercises, sums or other assignments.
Attendance is not always compulsory, but is certainly highly recommended to become more familiar with
the material. These courses are usually also rounded off with a written examination. Sometimes frequent
attendance at and participation in the tutorials contribute to the final grade.

A practical is the most intensive teaching method. Under the supervision of a member of staff, you will work
alone or in a small group on a problem. You will record your findings in a report. Practicals are usually
compulsory. Testing is done by an assessment of your written assignment(s), including presentations, often
in combination with a written examination.

2.5 ProgRESS / Registering for your courses and exams

The University of Groningen uses an online registration system for courses and exams: ProgRESS

Here you will find a tutorial on ProgRESS:
Below you will find a screenshot of the opening page of ProgRESS.

2.6 Detailed information on course / exam enrolments

All students are personally responsible for registering for courses/exams. So always make sure to register
in time! If you are enrolled for a certain course, you will automatically be enrolled for the exam of that
course. If you fail the exam, you will automatically be enrolled for the resit. But please note that you will
always have to check in ProgRESS if you are enrolled for the exam /resit. In week 5 of the courses you can
check whether you are registered and, if not, in week 5 you can still enrol yourself for the exam or resit
yourself. Without exam registration, you are not allowed to take the exam, and your grade will not be
processed by the Educational Administration.

Please find extended information on course and exam enrolment here:

Enrollment period

a) Registration before the deadline
The deadline for registering is 1 week before the block starts. You will only be guaranteed a place on the
course unit if you register before the deadline! ‘

 Semester         Course               Deadline             Semester start         Enrolment
                  enrolment            course                                      check week
                  open                 enrolment
 1A               01 Aug 2019          25 Aug 2019          02 Sep 2019            30 Sep – 06 Oct
 1B               01 Aug 2019          03 Nov 2019          11 Nov 2019            11 Dec – 15 Dec
 2A               05 Jan 2020          26 Jan 2020          03 Feb 2020            02 Mar – 08 Mar
 2B               05 Jan 2020          05 Apr 2020          13 Apr 2020            11 May – 17 May

b) Registration after the deadline
Limited possibilities up until 1 week after the block starts: If you register after the deadline, you will not be
guaranteed a place on the course unit. There are, however, limited possibilities up until 1 week after the
block starts:
    ▪ If a course unit is not full after the deadline has passed, you can register via ProgRESS until 1 week
        after the block starts. You will be granted automatic access to the course unit in Student Portal too,
        and you are automatically registered for the exam.
    ▪ If a course unit is full after the deadline has passed, you need to ask the lecturer of the course if you
        can join the course. You need to register for the exam in week 5 when ProgRESS re-opens for
        checking all your exam registrations. If the lecturer agrees, he/she can add you to the course in
        Student Portal, thereby giving you access to information on the course unit.
    ▪ Once the first week of the block has finished, you will not be permitted to register for course units.

NB: Other faculties may have different enrollment periods and regulations.

When attending an exam
When you attend an exam, you must be able to show your student card.

2.7 Fraud and plagiarism
The Faculty of Economics and Business makes a distinction between two types of fraud: fraud during exams
and plagiarism. Both are forbidden and we will come down hard on offenders.

Fraud during exams
If a lecturer notices you cheating during an exam, he or she can exclude you from taking the rest of that
exam. This means that you will not be given a mark for the exam in question. The lecturer will inform the
Board of Examiners as soon as possible. The Board of Examiners will decide whether to impose further

Plagiarism means using ideas and formulations conceived by others without stating the source. Examples
of plagiarism include copying an assignment from a fellow student or senior student, cutting and pasting
text from the internet without stating the source of the text, submitting the same assignment more than
once, copying a thesis from a student at another university or copying part of a book or article. As previously
mentioned, plagiarism is forbidden. Using source material is allowed, as long as the source is stated in the
acknowledgement of sources.

All assignments handed in to the Faculty of Economics and Business by students are scanned automatically
for plagiarism. We do this using a plagiarism scanner. If, on the basis of this scan or for any other reason, a
lecturer suspects you of committing plagiarism, he or she will notify the Board of Examiners. The Board of
Examiners will then investigate the matter further.

If an assignment has been written by a group, all members of that group will be held responsible for the
plagiarism. If the plagiarism only comes to light after a final mark has been assigned, the Board of
Examiners is authorized to nullify the mark in question.

Depending on the extent of the fraud or plagiarism, the Board of Examiners may exclude you from taking
one or more exams for a maximum period of a year. As a result, you will be unable to round off any modules
or receive a degree certificate during this period.

Please find more information on plagiarism online:

2.8 Student Portal
The Student Portal is the electronic learning environment of the University of Groningen. Teachers use the
Student Portal to give information about courses, to take electronic examinations, and to exchange
documents with their own department. Students use the Student Portal to read announcements, to
cooperate with group members, and to hand in assignments.
You can access the Student Portal by clicking on links on the faculty’s home page or go there directly:

Student Portal – ‘Today’ section
Note: Nestor is the old name of the ‘Today’ section of the Student Portal. Sometimes, lecturers might still
refer to ‘Nestor’

Under “Courses” you find will information on the courses you are taking, given that the lecturer added you
to the course.
Under “My organizations” you will find the different organizations you have been added to.
Refer to the “Need to know” and “Nice to know” section for news and announcements
Via “RUG tools” you can access Ocasys, Progress, your RUG mail, etc.

Student Portal – ‘Study Info’ section
In this section, you can find all kinds of information about the faculty and the university in general.

Student Portal – ‘Career’ section
In this section, you can browse through current vacancies (for student assistantships, part-time jobs or
graduate positions). Also, you can view upcoming career events organized by the Career Services, the study
associations or companies.

2.9 ICT matters

Video tutorials on ICT matters below can be found on this website:
Please note that for three items (schedule wizard, Ocays, ProgrRESS) we made video tutorials.

University email
Every student will have a university email address which ends on
Before the @ you can put your student number including the ‘s’. The university, lecturers, library, offices,
will communicate with you by using your university mail address.

Warning with regard to forwarding university mail
The forwarding of university mail to another address are for own risk of the student. When in your RUG-
mailbox the option ' forwarding' has been activated, the university cannot guarantee that mail will be
delivered on the forwarded mail address. In the past, emails sent from a university account were considered
spam by Hotmail. This means that every student that forwarded his/her university mail to an Hotmail
account never received any information from the university! This is why we do not recommend you to
forward your email.

Save data on your X-drive
Every student has a bit of storage capacity to save digital data. Your so-called X-drive is accessible anywhere
where you have internet access.

Log in anywhere in the University of Groningen
Logging in with your s-number is possible throughout all buildings of the University of Groningen. This way
you can also study in the University Library, for example.

Connect your laptop to the wireless network
Within the RUG buildings you can access the wireless network of Eduroam . This makes it possible to access
the internet on your own laptop, mobile phone or tablet. If you encounter problems logging on, please visit
the CIT desk in Mercator building (building 5415) at the big red Desk across from the computer rooms.

Logging in works as follows:
Username: (Your own student number followed by ‘’)
Password: Your own RUG password

Study guide and Teaching and Examination Regulations (OER)
All regulation applicable to the university and your degree programme are available on FEB student website
This website also offers other information about your study and facilities:

Licenses for programmes
During your studies, you will need many different programmes, such as Microsoft or Adobe applications.
The University of Groningen has bought many licenses for these kinds of programmes, so that students can
use these for free from university computers. But you can also use these licenses at home.
offers software packages at reduces prices.

2.10 Certified transcript of grades

All results of examinations taken by students at the faculty are registered by the Educational Administration
after they are handed in by the lecturer responsible. Grades are published online on ProgRESS. Should you
wish to comment on the registered results, or discover errors, please report this in person to the Student
Support Desk. It helps to have a print-out of your results with you when you go to explain your problem. We
also advise you to check out the FAQ’s on

In Student Portal (go to arrange it straight away:

Apply for a certified copy of your academic transcript:

As a rule, only the courses that are completed with a pass are listed on the transcripts. If you would also like
to include the courses with an insufficient grade, please type this request in the remarks field.

You can come and collect your grade list after one working day at the Student Support Desk. If you would
like to receive your transcript by email or mail, please type your request in the remarks field. Do not forget
to mention the street address or email address.

Part 3 - Practicalities
International students, please make sure to read the part on our website on Practical information for
International Students:
Here you will find information on wireless internet in the university buildings, sports facilities, student
services, financial matters and much more.

3.1 Student Housing
Our students live in student houses all throughout the city of Groningen, since we do not have university-
owned accommodation. Corporate and private landlords provide rooms for our students. Students live in
housing of all shapes and sizes: large blocks dedicated for students, apartments, little cottages, or even
houseboats! Looking for a place to live in Groningen often is a challenging experience, so it is worth applying
really early so that you can ensure you get the place you are looking for.

Most UG students live in a private room in or around the city centre or near the university’s Zernike Campus.
Groningen municipality, University of Groningen and the Hanze University of Applied Sciences have a
common website This website gives you a lot of information on
housing and living in the city of Groningen and its neighbourhoods. It also refers to some (safe) major
providers of rooms in the city and offers (some) private accommodation. You will find answers to frequently
asked questions or you can mail a question or comment. Further information can also be found on our

3.2 Reimbursement form for visa deposit

International students, please note, your deposit will be returned to you after you have opened a Dutch bank
account. You can then use the money to cover your living expenses. We would like to stress that we do not
use your deposit for payment of any other costs (such as housing). Not the Faculty but Information Services
will inform you about the procedure on how to get you the money in your Dutch bank account.

3.3 Change your address in Groningen

In ProgRESS you will be able to see on which address you are registered. You will have to make sure that in
ProgRESS your address in Groningen is listed. This is important, because the Faculty (or Library) will use
this address to send you important information, so please make sure that the address in ProgRESS is the
address where you are actually living.
You can log on your personal account in Studielink to change your address. This will automatically be
converted to Progress within 24 hours. You do not have to report a change of address to your faculty

3.4 Opening a bank account

When you live in the Netherlands for a period over 6 months, you will need a current Dutch bank account
to manage your day-to-day finances.
Non-EU/EER guests of the university will be informed by Information Services about opening a Dutch bank
account. When you have an EU/EER nationality, you probably already have a bank account with an IBAN.
The SEPA (Single Euro Payments Area) system enables you to make international financial transfers within
the EU/EER countries. If you do not have an IBAN, you can open a bank account at one of the banks below.
Required documents for opening a bank account are a valid passport and an address in the Netherlands (i.e.
a rental agreement).
You can find more information on this subject on our website:

3.5 Register at the City Hall

If you will live in Groningen as an international student for a period of time exceeding 4 months, you will
need to register at City Hall. The International Service Desk already informed you by email about this
procedure. If you missed out on that, please make sure to read the information on our website
Please note that you must bring the following documents to the City Hall when you register:
    - Passport
    - Student Card

3.6 Passport

For Non-EU students: MVV or residence permit or a letter of confirmation from the Immigration Office
(IND) proving that you have applied for a residence permit. Please contact Information Services for
obtaining the IND letter.
Rental Agreement of your room.
Filled out GBA registration form from City Hall

3.7 Student card

In the weeks before your arrival to Groningen, the
university's central student administration has sent
you an email that included your student number. In
this email message you also found instructions on how
to upload your photograph. Once you uploaded your
picture, it will show up in ProgRESS. After uploading
your photograph, it takes about 3 weeks to process
your picture and produce your student card.
You can upload your photo online. Please upload it on
Student Portal.

On our Facebook page you can click on "More" and
then on "Enrolment (photo)" to start the application.
On Student Portal you can add the widget
"Enrolments" to your dashboard and start the
application. For a manual about how to upload a
photo please click here:
It is your own responsibility to upload your
photograph since your student card cannot be produced without it!

3.8 Troubleshooting

If you experience any IT problems or you have a question with regards to uploading your photograph, you
may need to contact the IT department of the university.
The Information Services department, which is located in the Academy Building, is responsible for the
production of your student card. If you uploaded your photograph, but did not yet receive your card within
3 weeks, please visit Information Services. There they will then check the status of your card.

3.9 Questions residence permits?

Information Services is the university’s contact for the Dutch immigration authorities. If you experience any
problems or have questions concerning (your extension of) your residence permit, legislation, a letter you
may have received regarding your stay in the Netherlands or anything else that has to do with immigration,
we would like to refer you to Information Services

3.10 General Traffic rules
Dutch road rules are consistent with those in most European countries. Here are the most important rules
for driving in the Netherlands:

   •   Drive on the right, overtake on the left.
   •   18 is the legal minimum age to drive a car (or motorbike over 125cc).
   •   16 is the legal minimum age to drive a moped.
   •   Motorcycle and trike drivers and passengers must wear crash helmets.
   •   It is compulsory to carry a driving licence, car registration papers and insurance documents in the
       car (Dutch, EU and international driving licences are accepted).
   •   Mobile cellular telephones may only be used with a hands-free system while driving. Even holding
       a mobile in a moving vehicle is considered an offence.
   •   Seatbelts are compulsory in the front and rear of the vehicle.
   •   Drivers should pay particular attention to cyclists, who may ride two abreast.
   •   Unless otherwise signposted, vehicles coming from the right have priority.
   •   Busses have priority when pulling out.
   •   Trams have priority except where signposted at major junctions.
   •   Children must be travelling in an age-appropriate seat until the age of 5.
   •   Children shorter than 1.35 m need to sit in a child seat.
   •   You must stop for pedestrians on pedestrian crossings.

For more information on traffic rules and on traffic signs we refer you to the website of the Dutch
government: Website of The Dutch Government.

3.11 Health Insurance

The Netherlands has a high standard of medical care. It is, however, very important to be properly insured.
Medical costs can be very high, especially if they include a stay in a hospital. Students at institutes of higher
education are not automatically insured against medical expenses abroad. You must arrange this yourself.

All international students in the Netherlands must have health insurance. What kind of health insurance
applies to you depends on your country of origin, age, length of stay and if you have a job in the Netherlands
as well as studying.
For more information on this subject, please check our website:

General Practitioner (huisarts)
If you have a medical problem, you can consult a general practitioner (GP, in Dutch: huisarts). GP’s can be
visited during consulting hours after having made an appointment. If treatment by a specialist is needed,
the GP will give you a referral letter.

Students can sign up with a local GP or with the GP at Zernike: GP Studentarts Zernike & City Centre
Surgery. For more information, see:

3.12 Printing, copying, scanning

You can find photocopiers, printers and scanners in various locations in the Duisenberg building, in the
library and in the Computer Centre.
Print requests are send to the network and students can collect their printouts from any printer or
multifunctional. This is known as ‘Follow you’.
Students can pay their copies and prints via a deposit that can be topped up on your Equitrac account via
the internet with iDeal (also with VISA and Mastercard). The credit is lodged on a secure server in the
Library-users who do not hold an Equitrac account (e.g. University staff, Martini pass holders) can select
'key card' on the menu, scan the desired pages and send them to their own email-address without using
their Xafax card. At this moment this service is free of charge.
You can find more information on the new Equitrac system on My University.
You can use printers and multifunctionals that are specially designated for students for printing, copying
and scanning. You pay via Equitrac, a system for network credits. You can deposit money via the internet
with iDeal, VISA or Mastercard. The credit is stored on a secure server on the network. The credit is linked
to your student account, which you use to log on to the printer of mutltifunctional.

3.13 Leaving Groningen

Before you leave Groningen and the University as an international student, there are a few things to do:
If you need an overview of your grades a.s.a.p. please make sure to request a certified copy of transcripts
from the student support desk (cf. page 13)
check whether you have returned all the books and/or other materials you borrowed from the faculty or
central university library;
get a refund of your deposit at the International Student House (if applicable);
if necessary, confirm your flight;
go to the City Hall to cancel you registration in the Municipal Personal Records Database;
go to the bank to cancel your Groningen bank account

Part 4 - Important addresses
Student Support Desk (FEB)
Faculty of Economics and Business
Duisenberg Building/ Zernikecomplex (located in the Plaza)
Nettelbosje 2
9747 AE Groningen, The Netherlands
Postal address: P.O. Box 800, 9700 AV Groningen
Opening hours:
Monday         10:00 - 17:00 hrs
Tuesday        9:00 - 17:00 hrs
Wednesday 13:00 - 17:00 hrs
Thursday       9:00 - 17:00 hrs
Friday         9:00 - 17:00 hrs
Telephone 050 363 8900
Questions/information via:

Information Services (Central Student Administration)
Visiting address: Broerstraat 5, Groningen
Opening hours: 10:00 - 16:00
Postal address: P.O. Box 72, 9700 AB Groningen, The Netherlands
Telephone: 050 363 8004
CSA Facebook page:

Admissions Office
Visiting address: Broerstraat 5, Groningen
Postal address: P.O. Box 72, 9700 AB Groningen, The Netherlands
Telephone: 050 363 8976

Centre for Study Support and Academic Skills - Student Service Centre
Visiting address: Uurwerkersgang 10, Groningen
Postal address: P.O. Box 72, 9700 AB Groningen, The Netherlands
Telephone: 050 363 5548

Student Psychologists - Student Service Centre
Visiting address: Uurwerkersgang 10, Groningen
Postal address: P.O. Box 72, 9700 AB Groningen, The Netherlands
Telephone: 050 363 5544

Student Counsellors - Student Service Centre
Visiting address: Uurwerkersgang 10, Groningen
Postal address: P.O. Box 72, 9700 AB Groningen, The Netherlands
Telephone: 050 363 8066

University Library
Visiting address: Broerstraat 4
Postal address: P.O. Box 559, 9700 AN Groningen
Telephone: 050 363 5020

Economics, Business Studies and Spatial Sciences Library
Visiting address: 2nd floor of Duisenberg Building, Zernike Complex
Postal address: P.O. Box 800, 9700 AV Groningen, The Netherlands
Telephone: 050 363 3708

University Sports Centre
Blauwborgje 16 (Zernike Complex)
Telephone: 050 363 8063

City Hall Groningen
Municipal Personal Records Database
Kreupelstraat 1, 9712 HW Groningen
Opening hours
Monday: 1-4 p.m.
Tuesday-Friday: 9 a.m. - 4 p.m.
Thursday evening: 6 - 8 p.m.

Dutch Immigration Office (IND)
Zuiderzeelaan 43-51, 8017 JV Zwolle
Telephone: 038 888 6666
Opening hours: Monday until Friday from 9.30 am – 4.00 pm

SSH (international student housing)
Telephone: + 31 88 730 42 00

Municipal Public Health Department (GGD)
Hanzeplein 1
9713 GW Groningen
The Netherlands
Telephone: 050 367 4000

Nuffic (National Agency)
Postbus 29777, 2502 LT Den Haag
Telephone: 070 426 0260

Police for Groningen area
Telephone: 0900 8844

Public Transport Information
Telephone: 0900 9292
Website Journey planner:

Tourist Information (VVV)
Grote markt
9712 HS Groningen

General Practitioner Point Zernike for foreign students of RUG and Hanze
Register for free at:
Zernikeplein 17 | 9747AS Groningen | Telephone: 050 211 0911
Hanzeplein 121 5 | 9713 GW Groningen | Telephone: 050 211 0911

Outside office hours and in the weekend call 0900-9229 with the DDG (Central GP Post).
Only call: 112 in case of an emergency.

Adress of the faculty
The Faculty of Economics and Business
is located in the Duisenberg Building at
the Zernike Complex. This campus is in the
north of the city of Groningen.

Visiting address of the faculty:
Nettelbosje 2
9747 AE Groningen
The Netherlands
Telephone: +31 50 363 8900

Postal Address:
P.O. Box 800
9700 AV Groningen

                                            You can also find a map and route descriptions on:

Public transport
From NS-central station to Zernike (approx. 15 min.) bus route 1 or 15.

Please note: route 15 does NOT run during school holidays! We advise you to use this website for planning
your bus trips and finding out about the fares:

Map of the Zernike area / Self-guided tour
Please find a floorplan of the Zernike area in detail on the next pages.
In your schedule you will find for location the number of buildings, e.g. 5412 is the Education area in the
Duisenberg building.

You can also read
Next slide ... Cancel