UWA AGENT BEST PRACTICE GUIDE - The University of Western Australia

 
UWA AGENT BEST PRACTICE GUIDE - The University of Western Australia
UWA AGENT
BEST PRACTICE GUIDE
UWA AGENT BEST PRACTICE GUIDE - The University of Western Australia
Welcome to our                                                               Contents
                                                 Agent Network
                                                                                                                                   Welcome to our Agent Network..................................................... 2
                                                                                                                                   Your contacts in Future Students.................................................. 4
                                                                                                                                   International Relationships Management.............................................4
                                          We have created this guide to provide                                                    International Agent Management...........................................................5
                                          you, as one of our international education                                               Future Students Centre (International)..................................................5

                                          agents, with a greater understanding of                                                  Why recommend UWA?.................................................................. 6
                                                                                                                                   Life in Perth..................................................................................... 8
                                          The University of Western Australia (UWA).
                                                                                                                                   Our undergraduate study options............................................... 10
                                          Within this guide you will find information                                              Our postgraduate study options................................................. 11
                                          to assist you with promoting UWA,                                                        Connecting with your Agent Portal............................................. 12
                                          submitting applications on behalf                                                        Accessing our promotional material........................................... 14
                                          of your students and finding support for                                                 Print promotional material.....................................................................14
                                          any issues you encounter. We hope                                                        Electronic promotional material...........................................................14
                                                                                                                                   Acquiring UWA-branded images and logos........................................14
                                          you will enjoy being part of our
2020-2021 UWA Agent Best Practice Guide

                                                                                                                                                                                                                                               2020-2021 UWA Agent Best Practice Guide
                                                                                                                                   Your agreement with UWA............................................................ 15
                                          international community.                                                                 Receiving our communications................................................... 15
                                                                                                                                   Preparing your student’s UWA application................................. 16
                                                                                                                                   Submitting supporting documentation..............................................16
                                                                                                                                   Certified copies of transcripts...............................................................16
                                                                                                                                   Document translation..............................................................................16
                                                                                                                                   Evidence of English Language Competency (ELC).............................16
                                                                                                                                   Higher Degree by Research applications – Master’s or PhD ..........17
                                                                                                                                   Study Abroad................................................................................ 18
                                                                                                                                   Alternative Pathways.................................................................... 19
                                                                                                                                   Taylors College Perth.............................................................................. 19
                                                                                                                                   Canning College....................................................................................... 19
                                                                                                                                   The Western Australian Universities Foundation Program ........... 19
                                                                                                                                   UWA Centre for English Language Teaching (CELT).......................... 19
                                                                                                                                   Scholarships for your student..................................................... 20
                                                                                                                                   Submitting your student’s application: UWA Apply................... 21
                                                                                                                                   Step 1: Accessing UWA Apply (agent dashboard)............................. 21
                                                                                                                                   Step 2: Logging in to UWA Apply .......................................................... 21
                                                                                                                                   Step 3: Adding other team members .................................................. 21
 uwa.edu.au/study/for-agents

                                                                                                                                                                                                                                                The University of Western Australia
                                                                                                                                   Step 4: Adding applicants...................................................................... 21
                                                                                                                                   Step 5: Starting an application ............................................................ 22
                                                                                                                                   Step 6: Quick view of application......................................................... 22
                                                                                                                                   Step 7: Accepting an offer....................................................................... 23
                                                                                                                                   Step 8: Contract acceptance ................................................................ 23
                                                                                                                                   Nomination of agent form............................................................ 25
                                                                                                                                   Deferring an offer ......................................................................... 25
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                                                                                                                                   Claiming your commission........................................................... 25
 The University of Western Australia

                                                                                                                                   What to include on your commission invoice.................................... 25

                                                                                                                                                                                                                                                |
                                                                                        ACKNOWLEDGEMENT                            Where to send your commission invoice............................................ 25

                                                                                                                                                                                                                                                uwa.edu.au/study/for-agents
                                                                                        The University of Western Australia        Additional tips for a speedy commission claim................................ 25
                                                                                        acknowledges that it is situated on
                                                                                        Noongar land and that Noongar              UWA’s location.............................................................................. 26
                                                                                        people remain the spiritual and cultural
                                                                                        custodians of their land and continue      Getting assistance for your enquiries......................................... 28
                                                                                        to practise their values, languages,
                                                                                        beliefs and knowledge.                     Useful links.................................................................................... 30
                                                                                                                                   Glossary......................................................................................... 32

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UWA AGENT BEST PRACTICE GUIDE - The University of Western Australia
Your contacts in Future Students

                                      The Future Students department has three teams that are available to assist you in your role as a UWA representative. All three
                                      teams are led by the Director, Future Students (Recruitment).

                                      Director, Future Students (Recruitment)
                                      Ms Trish Rechichi
                                      E: trish.rechichi@uwa.edu.au
                                      T: +61 8 6488 1853

                                      Below is a summary of the core role and contact points for each division.

                                      International Relationships Management

                                                                                                                                                                                                                                                                                                              2020-2021 UWA Agent Best Practice Guide
                                      The International Relationships Managers (IRMs) and Regional Managers (RMs) provide onsite support in your region. The team is
                                      responsible for managing UWA’s relationship with you; including training, marketing and event support and recruitment strategy
                                      discussions. Find the relevant IRM and/or RM in your region on the following map.

                                       Manager                           Australia and New Zealand            Africa, Europe, Middle East, Pakistan
                                       Associate Director,               International                        International                Regional Manager (Europe)
                                       International Relationships       Relationships Manager                Relationships Manager        Mr Paul Beavitt
                                       Management                        Ms Alison Chan                       Mr Paul Buist                E: paul.beavitt@uwa.edu.au
                                                                         E: alison.chan@uwa.edu.au            E: paul.buist@uwa.edu.au     T: +44 777 615 5505          International Agent Management
                                       Ms Marion Moore                   T: +61 8 6488 1450                   T: +61 8 6488 7782
                                       E: marion.moore@uwa.edu.au                                                                          Regional Manager (Europe)    International Agent Management (IAM) is responsible for managing the operational aspects of your relationship with UWA;
                                       T: +61 8 6488 3993                                                                                  Mr Thomas Sandholt Lund      including agreements, commission payments, agent records, communications, web resources, collateral distribution and
                                                                                                                                           E: thomas.lund@uwa.edu.au
                                                                                                                                           T: +479 6041 316             additional support.

                                      North Asia                                                                                                                        Associate Director, International Agent Management           Mr Joel Wittwer
                                      International                       Senior Regional                  Regional Manager                Regional Manager             Manager, Performance and Standards		                         Dr Danica van de Velde
                                      Relationships Manager               Manager (China)                  (North China)                   (South China)                Agent Support Officer		                                      Ms Felicity Lindsay
                                      Mrs Michelle Teasdale               Ms Michelle Wang                 Mr Jeff Zhang                   Mr William Li
                                      E: michelle.teasdale@uwa.edu.au     E: michelle.wang@uwa.edu.au      E: jeff.zhang@uwa.edu.au        E: william.li@uwa.edu.au     Agent Support Officer                                        Ms Katrina Tap
                                      T: +61 8 6488 6700                  T: +86 21 6891 3539              T: +86 186 1157 5883            T: +86 20 83311612 Ext 88

                                      Digital Engagement                  International                                                                                 General enquiries:                                          Commission enquiries:
uwa.edu.au/study/for-agents

                                      Officer (China)                     Relationships Officer                                                                         E: agentsupport@uwa.edu.au                                  E: commissions@uwa.edu.au

                                                                                                                                                                                                                                                                                                               The University of Western Australia
                                      Ms Vanessa Zhang                    Ms Hope Baylis
                                      E: vanessa.zhang@uwa.edu.au         E: hope.baylis@uwa.edu.au
                                                                                                                                                                        T: +61 8 6488 1968		                                        T: + 61 8 6488 3223
                                      T: +86 138 1688 5884                T: +61 8 6488 4612

                                      South Asia and the Americas                                       Southeast Asia                                                  Future Students Centre (International)
                                      International                     Senior Regional Manager         International                    Senior Regional Manager        In instances where you are unable to reach your International Relationship Manager or Regional Manager, the International branch
                                      Relationships Manager             (South Asia)                    Relationships Manager            (Singapore and Malaysia)
                                      Mrs Ruth Kastrati                 Mr Rutwik Pungliya              Ms Mary Richardson               Mr Gervais Yam                 of the Future Students Centre, which is based in Perth, is available to support you with your questions relating to UWA courses and
                                      E: ruth.kastrati@uwa.edu.au       E: rutwik.pungliya@uwa.edu.au   E: mary.richardson@uwa.edu.au    E: gervais.yam@uwa.edu.au      entry requirements for undergraduate and postgraduate coursework applications. Individual members of the team are fluent in
                                      T: +61 8 6488 1443                T: +91 90 96 277 773            T: +61 8 6488 3217               T: +65 8332 8599
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                                                                                                                                                                        the following languages: Bahasa Indonesia, Bahasa Melayu, Cantonese, Mandarin and Vietnamese. Let the team know if you would
The University of Western Australia

                                      Regional Manager (South Asia)                                     Regional Manager                 Regional Manager (Vietnam,     prefer to discuss your enquiry in any of these languages, so that they can direct you to the right team member. The team also

                                                                                                                                                                                                                                                                                                               |
                                      Ms Shilpi Nair                                                    (Indonesia)                      Myanmar and Cambodia)
                                                                                                                                                                        undertakes conversion activities directly with students in which they will acknowledge your agency’s relationship.

                                                                                                                                                                                                                                                                                                               uwa.edu.au/study/for-agents
                                      E: shilpi.nair@uwa.edu.au                                         Ms Ima Dewi                      Ms Trinh Ngo
                                                                                                        E: ima.dewi@uwa.edu.au           E: trinh.ngo@uwa.edu.au
                                      Regional Manager (South Asia)                                     T: +81 29 878 8809               T: +84 28 3910 2084
                                                                                                                                                                        Team Leader (Operations)        Ms Rhiannon Bear                    Contact:
                                      Ms Vitoli Chophy                                                                                                                  Future Students Adviser         Ms Jocelyn Chee                     E: international@uwa.edu.au
                                      E: vitoli.chophy@uwa.edu.au                                       Regional Manager                                                Future Students Officer         Ms Anjo Xie                         T: 131 UWA (within Australia) – select option #2
                                      T: +91 99 99 726 417                                              (Malaysia and Brunei)
                                                                                                        Ms Isabella Wee                                                 Future Students Officer         Ms Hannah Vu                           + 61 8 6488 1000 (outside Australia) – select option #2
                                                                                                        E: isabella.wee@uwa.edu.au                                      Future Students Officer         Mr Hussin Goh
                                                                                                        T: +60 12 521 9211
                                                                                                                                                                        Future Students Officer         Mr Jack Bao

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UWA AGENT BEST PRACTICE GUIDE - The University of Western Australia
Why recommend UWA?
2020-2021 UWA Agent Best Practice Guide

                                                                                                                                                                                                                        2020-2021 UWA Agent Best Practice Guide
                                          We invite prospective students    Ranked

                                                                            86
                                                                                                                                                                                         Integrated
                                          to write their future at UWA,                  in the                                                                       State-of-the-art   professional
                                          setting them apart from other                  world                                                                                           development
                                          graduates with a world-class                                                                                                facilities
                                                                                         and                                                                                             and mentoring
                                          university experience featuring
                                                                            1st inAustralia
                                                                                    Western        One of Australia’s       Located in the city of                                       opportunities
                                          the following benefits:                                  most picturesque and     Perth, offering the best of
                                                                                  (QS 2020)        historic campuses        secure urban life, beach
                                                                                                                            living and beautiful          Flexible and
                                                                                                                            natural scenery               personalised
                                                                            Globally                                                                      study options                                  Student
                                                                            recognised                                                                                                                   exchange
                                                                            course structure                                                                                                             experience
                                                                            aligned with leading                                          Vibrant                     Live and                           available in
                                                                            European, Asian and    Well-established                       student life                learn with 5                       30+ overseas
                                                                            North American         industry partnerships                  with 140+                   residential                        destinations
                                                                            universities           and work-integrated                    clubs and                   colleges located
                                                                                                   learning opportunities                 societies                   on campus
 uwa.edu.au/study/for-agents

                                                                                                                                                                                                                         The University of Western Australia
 |
 The University of Western Australia

                                                                                                                                                                                                                         |
                                                                                                                                                                                                                         uwa.edu.au/study/for-agents
         6                                                                                                                                                                                                                         7
UWA AGENT BEST PRACTICE GUIDE - The University of Western Australia
Beijing

                                                       Life in Perth
                                                                                                                                                                                                                     Shanghai
                                          Located on the southwest coast of Australia, Perth is Australia’s sunniest capital
                                          city, combining dynamic urban living with raw natural beauty and beachside views.
                                          Providing a safe and secure environment, with cultural and sporting events all year
                                          around, it is the ideal study destination for international students, whether they are                                                                                      Manila

                                          looking for a laidback and friendly home-away-from-home or a new life adventure.

                                          If you would like to learn more about the exciting events and openings happening                                                      Kuala Lumpur
                                                                                                                                                                                     Singapore
                                          in Perth now, visit these local websites:

                                                            Broadsheet broadsheet.com.au/perth                                                                                                   Jakarta

                                                            City of Perth visitperth.com.au
2020-2021 UWA Agent Best Practice Guide

                                                                                                                                                                                                                                                                2020-2021 UWA Agent Best Practice Guide
                                                                                                                                                                                                                         Darwin
                                                            The Urban List theurbanlist.com/perth

                                                                                                                                                                                                                                                   Brisbane
                                                                                                                                                                                                 Perth                                            Sydney
                                                                                                                                                                                                                                               Canberra
                                                                                                                                                                                                                                Adelaide
                                                                                                                                                                                                                                             Melbourne

                                                                                                                                                                                                                                              Hobart

                                                                                                                                                                                         GMT +8
                                                                                                                                                                                         Same time zone as 30 per cent of the world’s population
 uwa.edu.au/study/for-agents

                                                                                                                                                                                                                                                                 The University of Western Australia
                                          Cultural                                                                  Urban                      GMT +8
 |

                                                                                                                    lifestyle                      Weather                      Beach spots                                    Affordability
 The University of Western Australia

                                                                               Culture and

                                                                                                                                                                                                                                                                 |
                                          diversity                                                                                                8+

                                                                                                                                                                                                                                                                 uwa.edu.au/study/for-agents
                                                                               the arts
                                                                                                                    100+
                                                                                                                                     small                  hours of daily      19      beautifully
                                                                                                                                                                                        clean beaches,
                                                                                                                                                                                                                               Perth is one of Australia’s
                                                                                                                                                                                                                               most affordable capital cities

                                                                               30+
                                                                                              annual                                 bars,         sunshine, giving Perth its
                                          Perth offers a safe and friendly
                                                                                              festivals                              cafes
                                                                                                                                                                                including iconic Cottesloe                     (EIU 2018)
                                          environment and is home to                                                                               reputation as Australia’s    and surfing hubspot
                                                                                              covering the          and restaurants have

                                          200+
                                                              nationalities
                                                                               arts, comedy, fashion, film,         opened in the CBD in the       sunniest capital             Scarborough
                                                                               food + drink and music               past few years

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UWA AGENT BEST PRACTICE GUIDE - The University of Western Australia
Our postgraduate study options
                                                                                                                                                                            We provide a diverse range of postgraduate degrees across our four faculties
                                                                                                                                                                            (click on the icons to learn more):

                                                                                                                                                              Arts, Business,                                            Health and
                                                                                                                                                              Law and Education                                          Medical Sciences
                                                                                                                                                                       Business School                                        Medical School
                                                                                                                                                                       State-of-the-art teaching facilities                   Interactive hospital-style labs with
                                                                                                                                                                                                                              cutting-edge simulations

                                                                                                                                                                       Graduate School of Education
                                                                                                                                                                       Professional practice units in Master’s courses        School of Biomedical Sciences
                                                                                                                                                                                                                              Home to The Marshall Centre for
                                                 Our undergraduate study options                                                                                       Law School
                                                                                                                                                                                                                              Infectious Diseases Research and Training
2020-2021 UWA Agent Best Practice Guide

                                                                                                                                                                                                                                                                                 2020-2021 UWA Agent Best Practice Guide
                                                                                                                                                                       Connected to Oxford University                         School of Allied Health
                                                                                                                                                                                                                              Highly qualified, award-winning staff who are
                                          UWA has five bachelor’s degrees in the following areas (click on the icons to learn more):                                   School of Design                                       passionate about teaching and learning
                                                                                                                                                                       Overseas studios held in Asia and Europe
                                                                                                                                                                                                                              Dental School
                                                                                                                                                                                                                              Partnered with the Australian Dental Association
                                                                                                                                                                       UWA Conservatorium of Music                            to provide professional development
                                                                                                                                                                       Ranked top 50 in the world for performing arts
                                                                                                                                                                       (QS 2018)
                                                  Arts              Biomedical               Commerce                    Science          Philosophy                                                                          School of Population and Global Health
                                                                      Science                                                               (Hons)                     School of Humanities                                   Integrated practicum in the
                                                                                                                                                                       World-class specialised training in the                Master of Public Health
                                                                                                                                                                       Master of Translation Studies

                                                                                                                                                                       School of Social Science
                                                                                                                                                                       UWA Experimental Farm providing practical
                                                                                                                                                                                                                         Science
                                                                                                                                                                       experience in archeology and forensics
                                                                                                                                                                                                                              School of Biological Sciences
                                           Industry experience         New health          Specialised training      Work-integrated         Individually                                                                     On the doorstep of Australia’s only biodiversity
                                             via professional           campus               via on-campus            learning units     designed academic                                                                    hotspot
                                                placement                                     trading room                                     program
                                                                                                                                                             Engineering and                                                  UWA School of Agriculture and Environment
                                                                                                                                                             Mathematical Sciences
 uwa.edu.au/study/for-agents

                                                                                                                                                                                                                              Ranked 18th in the world for Agricultural

                                                                                                                                                                                                                                                                                  The University of Western Australia
                                                                                                                                                                                                                              Sciences (ARWU 2019)
                                                                                                                                                                       School of Engineering
                                                                                                                                                                       EZONE Student Hub opening in 2020                      School of Earth Sciences
                                                                                                                                                                                                                              Linked to industry partners across a range
                                               Design hub           E-learning suites       Strong links with           Fieldwork             Integrated                                                                      of resources, including minerals, energy and
                                                                                             30+ corporate          intensive learning      international              School of Physics, Mathematics                         groundwater
                                                                                                partners                                     experience                and Computing
                                                                                                                                                                       Home to three startups: Fleeting Engineering,          School of Human Sciences
                                                                                                                                                                       Wearhawk and Mapizy
 |

                                                                                                                                                                                                                              Ranked 24th in the world for
 The University of Western Australia

                                                                                                                                                                                                                              Sports-Related subjects (QS 2019)

                                                                                                                                                                                                                                                                                  |
                                                                                                                                                                                                                                                                                  uwa.edu.au/study/for-agents
                                                                                                                                                             More information:                                                School of Molecular Sciences
                                           Connected to UWA’s      Ranked 22nd in the      Accredited in Europe        Dedicated           Unique units in                                                                    Industry and community partnerships
                                            Cultural Precinct      world for Anatomy        and North America          advanced            leadership and    www.uwa.edu.au/study/courses-and-careers/postgraduate
                                                                                                                                                                                                                              embedded on campus
                                             of theatres and         & Physiology                                    chemistry labs         development
                                                 galleries             (QS 2019)
                                                                                                                                                                                                                              School of Psychological Science
                                                                                                                                                                                                                              Ranked in the top 50 in the world (QS 2019)
                                          More information: https://www.uwa.edu.au/study/courses-and-careers/undergrad

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UWA AGENT BEST PRACTICE GUIDE - The University of Western Australia
Connecting with your Agent Portal
2020-2021 UWA Agent Best Practice Guide

                                                                                                                                                                                                                                                                2020-2021 UWA Agent Best Practice Guide
                                          We have designed our online Agent Portal as your one-stop resource to
                                          access all the information you need on UWA. The portal allows you to
                                          easily undertake the following tasks:
                                          •   Connect to the application portal
                                          •   Order UWA brochures and access branded material
 uwa.edu.au/study/for-agents

                                                                                                                                                                                                                                                                 The University of Western Australia
                                          •   Link to UWA admission requirements, course information and fees
                                          •   Link to the UWA Handbook for comprehensive information on all our units
                                          •   Access online training materials
                                          •   Access application and administrative forms
                                          •   Stay updated with international entry requirements and courses
                                          •   Access information on pathway providers and alternative entry programs
                                                                                                                                                       TIP: Our Agent Portal features a link to the Education Agent Training Course developed in conjunction
                                          •   Explore further information on scholarships, student visas, student health requirements and insurance,
                                                                                                                                                       with Australian Education International (AEI) and the Department of Home Affairs. This course provides
                                              as well as the student experience                                                                        you with information on the Australian education system and Australia as a study destination. It is
 |

                                                                                                                                                       highly recommended that you complete this course if you have not done so already.
 The University of Western Australia

                                                                                                                                                                                                                                                                 |
                                                                                                                                                                                                                                                                 uwa.edu.au/study/for-agents
                                                                                                                                                       TIP: We recommend that you use the Agent Portal during your counselling sessions with
                                                                                                                                                       prospective UWA students to access the most interactive experience and up-to-date information.

12                                                                                                                                                                                                                                                               13
UWA AGENT BEST PRACTICE GUIDE - The University of Western Australia
use the UWA logo correctly.

                                                                                                                                                     This UWA logo specifications sheet
                                                                                                                                                                                                        Logo Specifications Sheet
                                                                                                                                                                                       The University of Western Australia
                                                                                                                                                                               Under  noisconsists
                                                                                                                                                                                   logo
                                                                                                                                                                                           a
                                                                                                                                                                                          circumstances
                                                                                                                                                                                                 Mayof   should
                                                                                                                                                                                                       two
                                                                                                                                                                                                     2015       the
                                                                                                                                                                                                            visual
                                                                                                                                                     quick reference which outlines how to
                                                                                                                                                                               logo or colours be modified in any
                                                                                                                                                     use the UWA logo correctly. components – the crest and the
                                                                                                                                                                               way, other than those specified in the
                                                                                                                                                                                   customised
                                                                                                                                                                               below   guidelines. ‘UWA’ typeface.
                                                                                                                                                     Under no circumstances should the
                                                                                                                                                                                                                                                                     Crest                                            Typography
                                                                                                                                                     logo or colours be modified in any
                                                                                                                                                                               TheMinimum
                                                                                                                                                     way, other than those specified
                                                                                                                                                                                     formal logoThis
                                                                                                                                                                                     in the         size
                                                                                                                                                                                                   quick
                                                                                                                                                                                                        UWA logo specifications sheet is a
                                                                                                                                                                                                         reference which outlines how to                                                                                              The formal logo
                                                                                                                                                                                                   use the UWA logo correctly.                                                          Landscape colour                                                     Landscape mono
                                                                                                                                                     below guidelines.                                                                                                                                                                UWA’s logo consists of two visual components – the crest
                                                                                                                                                                               The University of Western Australia
                                                                                                                                                                                                   Under no circumstancesCrest                                               Typography
                                                                                                                                                                               logoTo  preserve      itsor visual     integrity
                                                                                                                                                                                                                            should the
                                                                                                                                                                                     consists of two                                                                                                                                  and the customised ‘UWA’ typeface. The logo is available in
                                                                                                                                                     The formal logo                               logovisual
                                                                                                                                                                                                           colours be modified in any
                                                                                                                                                                                   and readability,
                                                                                                                                                                               components     – theway,     the
                                                                                                                                                                                                             and logo
                                                                                                                                                                                                                    the may be
                                                                                                                                                                                                        other than those specified in the
                                                                                                                                                                                                     crest                                                                                                                            colour and monotone (black and white).
                                                                                                                                                                                                   below guidelines.
                                                                                                                                                                               customised   ‘UWA’    typeface.
                                                                                                                                                                                   reduced to no smaller than 28mm
                                                                                                                                                     The University of Western Australia                                                                        Crest                           Typography
                                                                                                                                                                                                        The formal logo
                                                                                                                                                     logo consists of two visual                                                                                                                                                                X                                             X
                                                                                                                                                                                  (landscape).
                                                                                                                                                                                Minimum size The University of Western Australia
                                                                                                                                                     components – the crest and
                                                                                                                                                     customised ‘UWA’ typeface.
                                                                                                                                                                                 the
                                                                                                                                                                                             logo consists of two visual                                       Landscape colour                                                       Minimum size
                                                                                                                                                                                                                                                                                                                              Landscape mono
                                                                                                                                                                                                     components – the crest and the
                                                                                                                                                                                       Exclusion zone
                                                                                                                                                                                  To preserve its visual  integrity
                                                                                                                                                                                                     customised ‘UWA’ typeface.                                                                                                       To preserve its visual integrity and readability, the logo
                                                                                                                                                     Minimum size                and readability, the logo may be                                                                                                                     may be reduced to no smaller than 28mm (landscape).
                                                                                                                                                                                                   Minimum size Landscape colour                                                       Landscape mono
                                                                                                                                                                                                                                                            Landscape colour                            Landscape mono
                                                                                                                                                                                 reduced to no smaller than 28mm                                                                                                                                X                                             X
                                                                                                                                                     To preserve its visual integrity
                                                                                                                                                                                     The UWA logo        should always sit within
                                                                                                                                                                                                   To preserve its visual integrity                                                             28 mm             X                                       X
                                                                                                                                                                                 (landscape).
                                                                                                                                                     and readability, the logo may bean ‘exclusion     zone’       of clear space as
                                                                                                                                                                                                   and readability, the logo may be
                                                                                                                                                                                                   reduced to no smaller than 28mm
                                                                                                                                                                                                                                                                                          Minimum size                                                         Exclusion zone
                                                                                                                                                     reduced to no smaller thanExclusion
                                                                                                                                                                                   28mm
                                                                                                                                                                                     demonstrated.        The grid structure is
                                                                                                                                                                                                                                                                                            X                                 X

                                                                                                                                                     (landscape).
                                                                                                                                                                                            zone(landscape).                                                             X                                                X           Exclusion zone
                                                                                                                                                                                      based uponExclusion
                                                                                                                                                                                                      the proportions
                                                                                                                                                                                                                zone                  of the
                                                                                                                                                                                  The UWA logo should always sit within                                                 28 mm
                                                                                                                                                                                                                                                                                                                  X                    The UWA logo shouldX always sit within an ‘exclusion zone’
                                                                                                                                                     Exclusion zone                   logo (X) andTheshould        notalways
                                                                                                                                                                                                         UWA logo should   be encroached
                                                                                                                                                                                                                                 sit within                      28 mm
                                                                                                                                                                                                                                                                                            X                                 X
                                                                                                                                                                                                                                                                                                                                       of clear space as demonstrated. The grid structure is based
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                                                                                                                                                                                                    an of  clearzone’
                                                                                                                                                                                                       ‘exclusion space     asspace as
                                                                                                                                                                                                                      of clear                                    Minimum
                                                                                                                                                                                                                                                              Minimum size      size                     Exclusion zone           Exclusion zone
                                                                                                                                                                                      upon in any
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                                                                                                                                                                                                    demonstrated.  The grid structure is
                                                                                                                                                                                                        grid structure       is                                                                                                        upon the proportions of the logo (X) and should not be
                                                  Accessing our promotional material                                                                 The UWA logo should always sit within                                                                               X                                                X
2020-2021 UWA Agent Best Practice Guide

                                                                                                                                                                                                                                                                                                                                                                                                          2020-2021 UWA Agent Best Practice Guide
                                                                                                                                                                                                    based upon the proportions  of the
                                                                                                                                                                                                                             28 mm
                                                                                                                                                                                based upon the proportions           ofnot
                                                                                                                                                                                                    logo (X) and should thebe encroached                                                                                               encroached upon in any way.
                                                                                                                                                     an ‘exclusion zone’ of clear space as                               Minimum size                                                  Exclusion zone
                                                                                                                                                                                logoPrimary       colour
                                                                                                                                                                                                       not bepalette
                                                                                                                                                                                                    upon in any way.
                                                                                                                                                                                       (X) and should              encroached
                                                                                                                                                     demonstrated. The grid structure     is
                                                                                                                                                                                upon    in any way. Primary colour palette                                          UWA blue                                              UWA gold                             UWA silver
                                                                                                                                                                                                                                                                                                                                                                 Primary       colour palette
                                                                                                                                                     based upon the proportions     of the                                                       UWA blue    UWA gold                   UWA silver
                                                                                                                                                                                                                                                     Pantone      Solid     Coated110C 287C            Pantone Solid Coated 110C                               Cool Gray 1C
                                           Print promotional material                                                                                logo (X) and should not be encroached
                                                                                                                                                                                     Demonstrated          oncolours
                                                                                                                                                                                                                  theforright    are the
                                                                                                                                                                                                    Demonstrated on the right are the
                                                                                                                                                                                                                                                 Pantone Solid Coated 287C
                                                                                                                                                                                                                                                     C100 M90
                                                                                                                                                                                                                                                             Pantone
                                                                                                                                                                                                                                                 C100 M90 Y0 K0
                                                                                                                                                                                                                                                                     Solid Coated
                                                                                                                                                                                                                                                                   Y0B0K0
                                                                                                                                                                                                                                                             C0 M20 Y100 K15
                                                                                                                                                                                                                                                                                        Cool Gray 1C

                                                                                                                                                                                                                                                                                        R236 G236 B236 C0 M20 Y100 K15
                                                                                                                                                                                                                                                                                        C0 M0 Y0 K10
                                                                                                                                                                                                                                                                                                                                                               C0 Featured
                                                                                                                                                                                                                                                                                                                                                                  M0 Y0 K10on the left are the approved
                                                                                                                                                     upon in any way.           Primary      colourapproved
                                                                                                                                                                                                     palette             the UWA brand.          R39 G52 B139R225 G182

                                           As an authorised UWA representative, you are able to order hard copies of our brochures                                                     approved colours      forderived
                                                                                                                                                                                                 They have been     thefromUWA        UWA blue
                                                                                                                                                                                                                               the brand.            R39 G52
                                                                                                                                                                                                                                                 Hex code #27348b
                                                                                                                                                                                                                                                                 B139UWA gold Hex code #ecececR225 G182
                                                                                                                                                                                                                                                             Hex code #e2b600
                                                                                                                                                                                                                                                                                                                  B0
                                                                                                                                                                                                                                                                                                             UWA silver                                        R236  G236for
                                                                                                                                                                                                                                                                                                                                                                  colours  B236
                                                                                                                                                                                                                                                                                                                                                                             the UWA brand. They have
                                                                                                                                                                                                 colours used in the UWA logo.        Pantone Solid Coated 287C
                                                                                                                                                                                                                                                     Hex code #27348b    Pantone Solid Coated 110C           Cool#e2b600
                                                                                                                                                                                                                                                                                                       Hex code   Gray 1C                                      Hexbeen
                                                                                                                                                                                                                                                                                                                                                                    code  #ececec
                                           via the Ascent One system. The following brochures are available to order:                                                                                                                                                                                                                                                  derived from the colours used in
                                                                                                                                                                             They haveonbeen
                                                                                                                                                     Primary colour paletteDemonstrated        derived
                                                                                                                                                                                         the right are thefrom the C100 M90 Y0 K0                                                       C0 M20 Y100 K15                           C0 M0 Y0 K10
                                                                                                                                                                                                         UWA blue                             UWA
                                                                                                                                                                                                                                             R39   gold
                                                                                                                                                                                                                                                 G52 B139                               UWA
                                                                                                                                                                                                                                                                                        R225silver
                                                                                                                                                                                                                                                                                             G182 B0                              R236 G236 B236                  the logo.
                                                                                                                                                                               approved colours for
                                                                                                                                                                                                    inthe
                                                                                                                                                                                   colours usedPantone  theUWA
                                                                                                                                                                                                             UWA
                                                                                                                                                                                                            Solid
                                                                                                                                                                                                                 brand.
                                                                                                                                                                                                                     logo.
                                                                                                                                                                                                                  Coated 287C                 Pantone
                                                                                                                                                                                                                                             Hex code Solid Coated 110C
                                                                                                                                                                                                                                                       #27348b                          Cool Gray 1C
                                                                                                                                                                                                                                                                                        Hex code   #e2b600                        Hex code #ececec
                                           •    International Undergraduate Course Guide                                                             Demonstrated on the rightThey   have been derived
                                                                                                                                                                                are the                  from
                                                                                                                                                                                                   C100 M90  Y0 the
                                                                                                                                                                                                                K0                            C0 M20 Y100 K15                           C0 M0 Y0 K10
                                           •    International Postgraduate Course Guide                                                              approved colours for the UWA       used in theR39
                                                                                                                                                                                   brand.
                                                                                                                                                                               colours              UWAG52logo.
                                                                                                                                                                                                            B139                              R225 G182 B0                              R236 G236 B236
                                                                                                                                                                                                   Hex code #27348b                           Hex code #e2b600                          Hex code #ececec
                                           •    International Undergraduate & Postgraduate Mini Guide                                                They have been derived from the
                                           •    UWA CELT (Centre for English Language Teaching) Brochure                                             colours used in the UWA logo.
                                           •    Study Abroad and Exchange Brochure                                                                                                                                                                      Your agreement with UWA
                                           •    Higher Degree by Research (HDR) flyer

                                           Use the steps below to order your print brochures:                                                                                                                                                In accordance with the Education for Overseas Students Act 2000 (ESOS Act), you will have received and signed an Agency
                                                                                                                                                                                                                                             Agreement with UWA. This Agreement outlines the responsibilities of both you and UWA in recruiting international students on
                                                                                                                                                                                                                                             behalf of the University. Further information on the ESOS legislative framework can be viewed via our website.
                                                    1            >               2                 >           3              >             4              >               5
                                                                                                                                                                                                                                             Your agreement also contains the following important information:
                                                Log in to                Go to Promotional             Your order will then        You’ll be notified of         You can track the
                                          www.ascentone.com          Material > Order Material           be submitted to          the outcome of your              status of your
 uwa.edu.au/study/for-agents

                                                                                                                                                                                                                                                                                                                                                                                                           The University of Western Australia
                                           Ensure your details       > Search for ‘University           UWA for approval.         request by email and           orders by going to                                                          •        The commencement date and duration of the agreement (Schedule 3, Items 1 & 2)
                                             are up to date.         of Western Australia’ in                                      you will also receive           ‘Track Status’.                                                           •        Commission fees (Schedule 3, Item 3)
                                                                     client drop down > click                                       an email when the
                                                                       ‘Search’ > select your                                     materials are shipped.                                                                                     •        The performance expectations (for example, minimum number of enrolments per year) for the duration of your agreement
                                                                      office(s) > click ‘Next’ >                                                                                                                                                      (Schedule 3, Item 5)
                                                                          place your order.
                                                                                                                                                                                                                                             •        The countries in which you are authorised to recruit students (Schedule 5)

                                           Electronic promotional material
                                           UWA’s current International Undergraduate and Postgraduate Course Guides, International Mini Guide, UWA CELT brochure,
 |

                                           HDR flyer and Study Abroad and Exchange brochure can be downloaded via the Agent Portal.
                                                                                                                                                                                                                                                 Receiving our communications
 The University of Western Australia

                                                                                                                                                                                                                                                                                                                                                                                                           |
                                           Additional faculty-specific resources are also available to download from the Agent Portal.

                                                                                                                                                                                                                                                                                                                                                                                                           uwa.edu.au/study/for-agents
                                                                                                                                                                                                                                             IAM sends periodic communications to update you on what is happening at UWA. The content includes changes to admission
                                                                                                                                                                                                                                             requirements, courses and application dates; the latest UWA news and highlights relevant to counselling your students; and
                                           Acquiring UWA-branded images and logos                                                                                                                                                            general updates.
                                           A selection of images and logos is available to you when promoting UWA. Example images can be viewed via the Agent Portal.
                                           Contact agentsupport@uwa.edu.au to gain access to hi-res versions. Please note that any material produced with the UWA                                                                            If you or anyone in your agency would like to be added to the mailing list or need to change your details, contact
                                           logo must be checked by UWA prior to use, as per your agency agreement.                                                                                                                           agentsupport@uwa.edu.au.

14                                                                                                                                                                                                                                                                                                                                                                                                         15
UWA AGENT BEST PRACTICE GUIDE - The University of Western Australia
Preparing your student’s UWA application
                                          There are several documents your student must provide in order to make a full and complete UWA course application. It is
                                          essential that you check the entry requirements for the course your student wishes to enrol in to ensure that you prepare all the
                                          necessary supporting documentation. These usually include:
                                          •   Academic transcript/s
                                          •   Proof of citizenship – i.e. passport or citizenship documents
                                          •   Evidence of English language competency
                                          •   Course-specific supporting documentation – i.e. Curriculum Vitae, Referees, Personal Statement

                                                            TIP: Check the Future Students website for a list of eligibility criteria for international secondary school      Higher Degree by Research applications – Master’s or PhD
                                                            qualifications. Qualifications not listed on the website can be considered on an individual basis.
                                                                                                                                                                              Applications for research and research-combined courses, known as Higher Degrees by Research (HDR), have a different
2020-2021 UWA Agent Best Practice Guide

                                                                                                                                                                                                                                                                                                                      2020-2021 UWA Agent Best Practice Guide
                                                                                                                                                                              application process. Enquiries and admissions are handled by the Graduate Research School.

                                          Submitting supporting documentation                                                                                                 To assist your student with making a HDR application you will need to download the Application for Higher Degree by Research
                                                                                                                                                                              form and follow these steps:
                                          Supporting documentation must be scanned from the original in colour and uploaded as part of the online application. In the
                                          event that you are unable to produce a colour scan, Admissions will accept either a colour photograph or a black and white
                                          certified scan.                                                                                                                              1            >             2              >            3             >             4              >              5
                                                                                                                                                                                  Advise student              Complete                   Prepare the                  Submit the                  The outcome
                                          Further information on the scanned document requirements can be accessed via our website.                                                 to identify               research                    supporting               application to the             letter will be
                                                                                                                                                                                  research topic             application                documentation               relevant faculty               sent in 4-6
                                                                                                                                                                                                                form                                                                                 weeks

                                          Certified copies of transcripts
                                          All copies of academic documents provided must be certified as true copies of the original prior to submitting the application.
                                                                                                                                                                              Supporting documentation checklist:
                                          Certification will be requested if it is not provided in the first instance, which will result in processing delays.
                                                                                                                                                                              •      Copy of the student’s passport bio-page and visa (if applicable)
                                          As an authorised UWA representative, you are authorised to certify copies of original documents for application purposes.           •      A Curriculum Vitae/Resumé of no more than three pages
                                                                                                                                                                              •      Research proposal
                                                                                                                                                                              •      Original certified copies of all documentation, and original certified English translations of all documentation
                                          Document translation                                                                                                                •      Proof of English Language Competency
                                                                                                                                                                              •      Electronic copies of previous research thesis and any publications
 uwa.edu.au/study/for-agents

                                          Documents presented in a language other than English will need to be accompanied by an English translation. The translation can     •      If transferring from another institution, a statement of circumstances for transfer

                                                                                                                                                                                                                                                                                                                       The University of Western Australia
                                          be provided by a registered translator in your home country.
                                                                                                                                                                              Each faculty has specialised staff to assist with your enquiries relating to eligibility, applying, research supervision and research
                                                                                                                                                                              scholarships. The completed application form and supporting documentation should also be submitted to the relevant faculty:
                                          Evidence of English Language Competency (ELC)
                                          UWA accepts a number of English tests, including IELTS, TOEFL and Cambridge Certificates.                                           Faculty of Arts, Business, Law and Education
                                                                                                                                                                              E: hdr-fable@uwa.edu.au
                                          For a detailed explanation of how to provide evidence of ELC, view the English language requirements on our website.
 |

                                                                                                                                                                              Faculty of Engineering and Mathematical Sciences
 The University of Western Australia

                                          It is important to note that the English language requirements are different for postgraduate courses. These requirements are       E: hdr-ems@uwa.edu.au

                                                                                                                                                                                                                                                                                                                       |
                                                                                                                                                                                                                                                                                                                       uwa.edu.au/study/for-agents
                                          available on our website.
                                                                                                                                                                              Faculty of Health and Medical Sciences
                                                                                                                                                                              E: hdr-hms@uwa.edu.au

                                                                                                                                                                              Faculty of Science
                                                                                                                                                                              E: hdr-science@uwa.edu.au

16                                                                                                                                                                                                                                                                                                                      17
UWA AGENT BEST PRACTICE GUIDE - The University of Western Australia
Study Abroad                                                                                                    Alternative Pathways
                                                                                                                                                               If your student does not meet the admission requirements for   The Western Australian Universities
                                                                                                                                                               direct entry into their chosen course there are a number of
                                          If your student does not wish to enrol in a full degree course, they may be eligible to apply for the Study Abroad
                                                                                                                                                               alternative entry pathways available to them.
                                                                                                                                                                                                                              Foundation Program (WAUFP)
                                          program for one to two semesters. Study Abroad is available at undergraduate, postgraduate and research
                                          levels of study.                                                                                                                                                                    The WAUFP is designed for international students for
                                                                                                                                                               Taylors College Perth                                          whom English is a second language and whose academic
                                                                                                                                                                                                                              achievement in their home country is not sufficient for direct
                                          How to apply                                                                                                         Taylors College Perth offers two programs to help
                                                                                                                                                               international students with meeting the entry requirements
                                                                                                                                                                                                                              entry. The program is run by Canning College and St George’s
                                                                                                                                                                                                                              Anglican Grammar School.
                                          To nominate a student for Study Abroad, contact the Global Learning Office on                                        for undergraduate study at UWA:
                                          studyabroad@uwa.edu.au and they will guide you through the application steps.                                        •    UWA Foundation Program (UWAFP)                           Enquiries:
                                          Please note that a Home University Authorisation Form will need to be completed if applicable.                             The UWAFP provides an academic preparation course        Canning College (as above)
                                                                                                                                                                     for students seeking entry to first-year undergraduate   St George’s Anglican Grammar School
                                          Enquiries:
                                                                                                                                                                     study or its equivalent.                                 T: + 61 8 9312 0800
                                          T: +61 8 6488 8199
                                                                                                                                                               •     Taylors College diploma program
                                          E: studyabroad@uwa.edu.au                                                                                                                                                           E: admissions@stgeorges.wa.edu.au
2020-2021 UWA Agent Best Practice Guide

                                                                                                                                                                                                                                                                                               2020-2021 UWA Agent Best Practice Guide
                                                                                                                                                                      Students can secure entry into the second year of a
                                                                                                                                                                      Bachelor of Biomedical Science, Bachelor of Commerce
                                                                                                                                                                      or Bachelor of Science degree by successfully           UWA Centre for English Language
                                                                                                                                                                      completing either the Diploma of Commerce or the        Teaching (CELT)
                                                                                                                                                                      Diploma of Science.
                                          Compulsory application documents:
                                                                                                                                                                                                                              If your student does not meet the English language
                                          •  a copy of the student’s passport
                                                                                                                                                               Enquiries:                                                     requirements for direct entry they may consider the UWA
                                          •  original academic transcript (or a certified copy)
                                                                                                                                                               T: +61 8 6462 1300                                             Centre for English Language Teaching (CELT). UWA CELT
                                          •  a proposed study plan
                                                                                                                                                               W: www.taylorsperth.edu.au/contact-us                          offers two pathways to improve English language proficiency
                                          •  evidence of English language competency (if applicable)
                                                                                                                                                                                                                              to the level required by UWA for our undergraduate and
                                                                                                                                                               Canning College                                                postgraduate courses:
                                                                                                                                                                                                                              •     The Academic English and Study Skills Bridging Course
                                                                                                                                                               Developed jointly between Canning College and the UWA          •     English for Academic Purposes + IELTS or TOEFL
                                                                                                                                                               Business School, the Canning College Diploma of Commerce             examination
                                                                                                                                                               (UWA stream) allows students to articulate into the second
                                                                                                                                                               year of UWA’s Bachelor of Commerce.                            UWA CELT can package a language course with an
                                                                                                                                                                                                                              undergraduate degree, a master’s degree
                                                                                                                                                               Enquiries:                                                     (coursework, professional and research), as well as a research
                                                                                                                                                               T: +61 8 9278 3500                                             doctorate (PhD).
                                                                                                                                                               W: www.canningcollege.wa.edu.au/Contact_Us.htm
 uwa.edu.au/study/for-agents

                                                                                                                                                                                                                              Further information on English language pathways can be

                                                                                                                                                                                                                                                                                                The University of Western Australia
                                                                                                                                                               [Online enquiry form]
                                                                                                                                                                                                                              viewed on the UWA CELT website.

                                                                                                                                                                                                                              Enquiries:
                                                                                                                                                                                                                              T: +61 8 6488 3539
                                                                                                                                                                                                                              E: celt@uwa.edu.au
 |
 The University of Western Australia

                                                                                                                                                                                                                                                                                                |
                                                                                                                                                                                                                                                                                                uwa.edu.au/study/for-agents
18                                                                                                                                                                                                                                                                                              19
Submitting your student’s application:
                                                                                                                                                                                                UWA Apply
2020-2021 UWA Agent Best Practice Guide

                                                                                                                                                                                                                                                                                                            2020-2021 UWA Agent Best Practice Guide
                                                  Scholarships for your student                                                                                            Step 1: Accessing UWA Apply (agent dashboard)
                                                                                                                                                                           Submit an email request to agentsupport@uwa.edu.au with the name and email address of the staff member who will manage
                                                                                                                                                                           the account for your office. International Agent Management will respond directly to set up your account. Once International
                                                                                                                                                                           Agent Management has created your account, you will receive an automated email from the UWA Apply system which will allow
                                                                                                                                                                           you to set your password.
                                          At UWA, we encourage students to pursue excellence in their studies and we offer a range of scholarships to prospective
                                          international students to support them financially.

                                          Global Excellence Scholarship                                                                                                    Step 2: Logging in to UWA Apply
                                                                                                                                                                           In your browser, go to www.uwa.edu.au/study/ and click on the ‘Login’ button at the top right of the screen. Your username is
                                          UWA offers scholarships to high-achieving students across the globe. This significant scholarship is awarded to high-achieving
                                                                                                                                                                           the email address that you registered with.
                                          undergraduate and postgraduate students, from selected countries, who apply for particular courses at the University.

                                          The scholarships are open to eligible students applying to commence their studies from Semester One in 2020.
                                                                                                                                                                           Step 3: Adding other team members
                                          Learn more by visiting ‘Global Excellence Scholarship’.                                                                          UWA Apply allows for multiple logins for your office. Note that this will not affect where Admissions email communications are
                                                                                                                                                                           sent and all staff in your office account can see all students associated with your office.
 uwa.edu.au/study/for-agents

                                                                                                                                                                                                                                                                                                             The University of Western Australia
                                          Global Sporting Excellence Scholarship                                                                                           ‘Administrator’ users can add other administrators, counsellors and applicants by clicking on the ‘Add User button’.
                                          UWA offers sporting scholarships to high-performing athletes, coaches and officials from across the globe who study with us.
                                                                                                                                                                           ‘Counsellor’ users can only add applicants.
                                          This substantial scholarship is awarded to high-achieving undergraduate and postgraduate students from many different
                                                                                                                                                                           Click ‘Add User’.
                                          countries who are studying a wide variety of courses at the University.

                                          Learn more by visiting ‘Global Sporting Excellence Scholarship’
 |

                                                                                                                                                                           Step 4: Adding applicants
 The University of Western Australia

                                                                                                                                                                                                                                                                                                             |
                                                                                                                                                                           4.1 Add applicant

                                                                                                                                                                                                                                                                                                             uwa.edu.au/study/for-agents
                                                                                                                                                                           Enter the student’s details. Once completed, the student will receive an email asking them to verify their online account, but
                                                                                                                                                                           you can continue their application without this verification.

                                                                                                                                                                           4.2 Viewing as applicant
                                                                                                                                                                           To lodge an application for your newly created applicant, click ‘View as’. If the application was submitted in the old portal
                                                                                                                                                                           (agentConnect), you will need to hit the submit button in the new agent portal once you click ‘View as’– this will create an
                                                                                                                                                                           account for the student to verify.

20                                                                                                                                                                                                                                                                                                           21
Step 5: Starting an application                                                                                                       Step 7: Accepting an offer
                                          5.1 Applicant dashboard                                                                                                               Click ‘View as’ on the student whose offer you wish to accept. On the student dashboard, click ‘Accept’ to launch the
                                          Click the ‘Start application’ or ‘Continue Application’ button                                                                        accept wizard.

                                          5.2 Applicant type
                                          The first step is to select the applicant type.                                                                                       Step 8: Contract acceptance
                                                                                                                                                                                Due to legal requirements, the student must personally accept the contract. To facilitate this, follow one of these steps:
                                          5.3 Course selection
                                          Course selection: The portal allows you to choose six preferences to apply for. Choose carefully – you cannot change this after
                                                                                                                                                                                1.   Click ‘Notify Student’ which will email the student asking them to login and accept their contract.
                                          submission!

                                                                                                                                                                                2.   OR Download the contract, have the student read and sign it and then upload the completed contract. Please note that
                                          5.3 Course details tab
                                                                                                                                                                                     this second method is slower as our Admissions staff will check the signature against the student’s passport, which may
                                          Indicate here if the applicant would like to be assessed for advanced standing (credit) and whether they wish to apply for a
                                                                                                                                                                                     cause a delay in receiving the CoE.
                                          Direct Pathway. Indicate yes to the ‘Alternative Pathway’ question if your client wishes to be considered for other courses that
                                          lead to the first preference choice. This includes CELT and graduate certificate options where available.
                                                                                                                                                                                For more help contact agentsupport@uwa.edu.au with any questions or suggestions.

                                          5.4 Qualifications
                                          Complete and upload relevant qualifications here.                                                                                     Agent dashboard
2020-2021 UWA Agent Best Practice Guide

                                                                                                                                                                                                                                                                                                               2020-2021 UWA Agent Best Practice Guide
                                          5.5 Personal details
                                          Input the student’s details here.                                                                                                                        4.1          6.1

                                          5.6 Review and submit
                                          Here you will review the application details before submission. You can enter an application fee waiver code or be directed to
                                          our payment gateway.                                                                                                                                                                                       4.2

                                          Step 6: Quick view of application
                                          Your agent dashboard is where you can view your agency’s applications.
                                          6.1 Filter
                                          This is automatically filtered by the application status ‘Needs Review.’ To clear this filter, or add others, you can use the boxes
                                          next to the search bar.

                                          6.2 Offer letter
                                          You can download the offer letter. Be mindful to download the latest offer letter if there are multiple versions.

                                          6.3 Document upload
 uwa.edu.au/study/for-agents

                                                                                                                                                                                                                                                                                                                The University of Western Australia
                                               6.3.1 Adding document/s to submitted applications
                                               If you need to upload further documents to a previously submitted application you can do so by clicking
                                               ‘Upload document’.

                                               6.3.2 Adding documents to conditional offers
                                               This will launch our accept wizard which will allow you to upload documents that are required to meet conditions.
                                               Uploading documents here does not mean that the offer is accepted, and your student won’t be committed to starting
 |

                                               the course until the acceptance process is completed. After you have uploaded the document, please don’t cancel – UWA                      6.2                                6.3
 The University of Western Australia

                                               Admissions will need to assess the document first.

                                                                                                                                                                                                                                                                                                                |
                                                                                                                                                                                                                                                                                                                uwa.edu.au/study/for-agents
22                                                                                                                                                                                                                                                                                                              23
Student dashboard
                                                                                            Nomination of agent form
                                                                                If you are representing a student who has previously submitted an application to UWA via another UWA representative or direct
                                                                                application, you must provide a signed Nomination of Agent Form to UWA before we can provide any information to you on
                                                                                behalf of the applicant. Once completed this form needs to be submitted to agentsupport@uwa.edu.au.

                                                                                                        Deferring an offer
                                                                                If your client is unable to accept their offer, but would like to be considered for another intake, select the defer button from their
                                                                            7   available offers on UWA Apply.
2020-2021 UWA Agent Best Practice GuideUWA’s location

                                                                                Please note that deferments are actioned by Admissions on a weekly basis.

                                                                                                                                                                                                                         2020-2021 UWA Agent Best Practice Guide
                                                                                            Claiming your commission
                                                                                Unless your agreement states otherwise, invoices to UWA should be made on a semester-by-semester basis. UWA will accept
                                                                                invoices during or after the relevant census month; however, invoices will only be processed after the census date.

                                                                                            The commission is paid on the fees relevant to each semester.

                                                                                     Our terms of payment are 30 days from the end of the month in which we receive
                                                                                     the completed invoice.

                                                                                What to include on your commission invoice
                                                                                In order to process your payment in a timely manner, please include the following information on each of
                                                                                your invoices:
                                                                                •    Company logo
                                                                                •    Invoice number
                                                                                •    ABN number (if GST is applicable)
                                                                                •    Date of invoice
  uwa.edu.au/study/for-agents

                                                                                                                                                                                                                          The University of Western Australia
                                                                                •    Student name/s
                                                                                •    UWA student number or Date of Birth
                                                                                •    Course name
                                                                                •    Course tuition fees
                                                                                •    Commission amount
                                                                                •    Preferred currency of payment
                                                                                •    Company bank details
  |

                                                                                Where to send your commission invoice
  The University of Western Australia

                                                                                                                                                                                                                          |
                                                                                                                                                                                                                          uwa.edu.au/study/for-agents
                                                                                Invoices for commission payment must be sent to commissions@uwa.edu.au.

                                                                                Additional tips for a speedy commission claim
                                                                                •    Ensure that the details in your invoice are correct
                                                                                •    Get the accurate tuition fee amount by using our online fee calculator
                                                                                •    Ensure that your bank has the facility to receive Australian Dollars (AUD)

24                                                                                                                                                                                                                        25
UWA’s location                                                                                                               Perth CBD
                                                                                                                                                             Kings Park
                                                                UWA is only a quick bus ride away from shopping precinct
                                                                Claremont, Cottesloe beach and the historic port city of Fremantle.

                                                                              St Catherine’s    St Thomas More
                                                                                             Unihall       St George’s
                                                                        Trinity
2020-2021 UWA Agent Best Practice Guide

                                                                                                                                                                                                                                                      2020-2021 UWA Agent Best Practice Guide
 uwa.edu.au/study/for-agents

                                                                                                                                                                                                                                                       The University of Western Australia
                                          Assisting                                                                                                              The Future Students website also features key information to prepare students for
                                                                                                                                                                 moving to Perth (click on the icons to learn more):
                                          your student
                                          with their
 |
 The University of Western Australia

                                                                                 We offer a free   We can assist your                      Connect with
                                          pre-departure

                                                                                                                                                                                                                                                       |
                                                                                 24-hour airport   student with finding                    a current UWA

                                                                                                                                                                                                                                                       uwa.edu.au/study/for-agents
                                                                                                   accommodation for the
                                          preparation                            pickup service
                                                                                 to all our new    duration of their studies.
                                                                                                                                           international
                                                                                                                                           student via our
                                                                                 international     Whether it is at one of our five        Unibuddy online
                                          There are a number of support          students.         residential colleges located opposite   platform.                 Cost of living        What to pack for           Safety and
                                          services available to your student                       our main campus, independently
                                                                                                                                                                                                                                           Bringing
                                                                                                                                                                                           their journey to            security
                                          to assist them with their transition                     living off-campus or short-term/                                                                                                         family
                                          to UWA.                                                  temporary stay accommodation.                                                           Perth and UWA
26                                                                                                                                                                                                                                                     27
Getting assistance for your enquiries
                                                                                                                                                                                    Visiting UWA
                                          I need assistance with…                                     Email                                                       Phone             We would be delighted to welcome you on campus.
                                          Course information and entry requirements                   international@uwa.edu.au                                    +61 8 6488 1000   If you or a student you are counselling would like to
                                          (UG and PG by coursework)                                                                                                                 visit UWA, please contact the relevant International
                                          Alternative pathways
                                                                                                                                                                                    Relationship Manager in your region. See page 4 for
                                                                                                                                                                                    the full contact list.
                                          The application process

                                          Fees, OSHC and/or scholarship information

                                          Application cut-off dates

                                          The status of my student’s application/deferment            admissions@uwa.edu.au                                       +61 8 6488 1000

                                          A release request for a packaged offer student who hasn’t
                                          started UG/PG

                                          A question relating to my Agency Agreement                  agentsupport@uwa.edu.au                                     +61 8 6488 1968

                                          Updating my email details or adding a new email to the
                                          UWA agent communications list
2020-2021 UWA Agent Best Practice Guide

                                                                                                                                                                                                                                            2020-2021 UWA Agent Best Practice Guide
                                          Updating my agent details/office addresses on the UWA
                                          website

                                          Logging in to UWA Apply

                                          Accessing or submitting a ‘Nomination of Agent’ Form

                                          Accessing UWA-branded images/logos

                                          My commission payment                                       commissions@uwa.edu.au                                      +61 8 6488 3223

                                          A HDR enquiry or application                                Faculty of Arts, Business, Law and Education                +61 8 6488 2807
                                                                                                      hdr-fable@uwa.edu.au

                                                                                                      Faculty of Engineering and Mathematical Sciences
                                                                                                      hdr-ems@uwa.edu.au

                                                                                                      Faculty of Health and Medical Sciences
                                                                                                      hdr-hms@uwa.edu.au

                                                                                                      Faculty of Science
                                                                                                      hdr-science@uwa.edu.au

                                          Information on a specific foundation                        UWA Foundation Program                                      +61 8 6462 1300
                                          or diploma course                                           Taylors College diploma program
                                                                                                      http://www.taylorsperth.edu.au/contact-us
 uwa.edu.au/study/for-agents

                                                                                                                                                                                                                                             The University of Western Australia
                                                                                                      Canning College Diploma of Commerce /                       +61 8 9278 3500
                                                                                                      The Western Australian Foundation Program (WAUFP)
                                                                                                      www.canningcollege.wa.edu.au/Contact_Us.htm
                                                                                                      [Enquiry form]

                                                                                                      The Western Australian Foundation Program (WAUFP) via
                                                                                                      St George’s Anglican Grammar School

                                                                                                      admissions@stgeorges.wa.edu.au                              +61 8 9312 0800
                                          Information on English language bridging courses            celt@uwa.edu.au                                             +61 8 6488 3539
 |

                                          Information on on-campus accommodation                      residentialcolleges@uwa.edu.au                              +61 8 9488 0920
 The University of Western Australia

                                                                                                                                                                                                                                             |
                                          Information on off-campus accommodation                     accommodation@uwa.edu.au                                    +61 8 9488 0500

                                                                                                                                                                                                                                             uwa.edu.au/study/for-agents
                                          Information on Study Abroad                                 studyabroad@uwa.edu.au                                      +61 8 6488 8199

                                          Talking to a student                                        uwa.edu.au/study/international-students/chat-to-a-student

                                                      If you’re unsure who to contact for your enquiry, get in touch with the IAM team at
                                                      agentsupport@uwa.edu.au. We’re here to help.

28                                                                                                                                                                                                                                           29
International student                      Under 18s
                                                                                                                                                                                                                information                                The Department of Home Affairs
                                                                                                                                                                                                                We understand that moving overseas         requires students under the age of 18
                                                                                                                                                                                                                can be a daunting experience for           to have appropriate accommodation
                                                                                                                                                                                                                students so we have compiled useful        and welfare arrangements while
                                                                                                                                                                                                                information on life in Perth, the cost     studying in Australia. Guardians will be
                                                                                                                                                                                                                of living, student visas, health cover,    required to fill out the consent form in
                                                                                                                                                                                                                airport pickups and pre-departure          order for UWA to process the CoE.
                                                                                                                                                                                                                information. UWA also has a dedicated
                                                                                                                                                                                                                International Student Support and
                                                                                                                                                                                                                Global Learning Office to help our         uwa.edu.au/study/international-
                                                                                                                                                                                                                international students with any issues     students/moving-to-perth/student-
                                                                                                                                                                                                                they encounter when they move to           visas/international-students-under-18
                                                                                                                                                                                                                Perth to study at UWA.
                                                                                                                                                                                                                                                           UWA Centre for English
                                                                                                                                                                                                                uwa.edu.au/study/International-
                                                                                                                                                                                                                students
                                                                                                                                                                                                                                                           Language and Teaching
                                                                                                                                                                                                                                                           (CELT)
2020-2021 UWA Agent Best Practice Guide

                                                                                                                                                                                                                                                                                                      2020-2021 UWA Agent Best Practice Guide
                                                                                                                                                                                                                Scholarships                               The UWA Centre for English Language
                                                                                                                                                                                                                                                           and Teaching provides high-quality
                                                                        Useful links                                                                                                                            At UWA, we encourage students to
                                                                                                                                                                                                                pursue excellence in their studies
                                                                                                                                                                                                                                                           English language teaching at The
                                                                                                                                                                                                                                                           University of Western Australia.
                                                                                                                                                                                                                and offer a range of scholarships to
                                                                                                                                                                                                                prospective international students to
                                          Accommodation                                 Careers Centre                                                                                                          support them financially.
                                                                                                                                                                                                                                                           celt.uwa.edu.au

                                          UWA offers its students a diverse range       The Careers Centre provides services
                                                                                                                                                                                                                uwa.edu.au/study/International-            UniAccess – Disability
                                          of on- and off-campus accommodation           for current students and graduates
                                          options, as well as support in finding        to develop and manage their career,
                                                                                                                                                                                                                students/fees-and-scholarships/UWA-        Services
                                                                                                                                                                                                                funded-scholarships
                                          the right accommodation to suit each          including individual career advice                                                                                                                                 UniAccess provides free services
                                          individual student.                           appointments and resumé reviews.                                                                                                                                   and individualised support to UWA
                                                                                        The Careers Centre also manages the                                                                                     Student experience                         students who wish to disclose a
                                          uwa.edu.au/study/student-life/                Career Mentor Link, a one-on-one                                                                                        The student experience offered at UWA      disability or a medical condition and
                                          accommodation                                 mentoring program that matches                                                                                          plays a central role in shaping UWA        request assistance.
                                                                                        students with professionals to gain                                                                                     as a dynamic community. Our staff
                                          Airport pickup                                industry knowledge, professional                                                                                        within Student Experience look after all   student.uwa.edu.au/experience/
                                                                                        development and career experience to                                                                                    aspects of the student’s life, including   health/uniaccess
                                          UWA offers a free 24-hour airport             meet their career goals.                                                                                                financial aid, health and wellbeing
                                          pickup service to new international
                                                                                                                                                                                                                services, volunteering opportunities,      UWA Sport
 uwa.edu.au/study/for-agents

                                          students; it can be arranged via an

                                                                                                                                                                                                                                                                                                       The University of Western Australia
                                                                                        careers.uwa.edu.au                                                                                                      transition services and events run by
                                          online form.                                                                                                                                                                                                     UWA Sport offers a variety of programs
                                                                                                                                    Postgraduate requirements                                                   the University’s Student Guild.
                                                                                                                                                                                                                                                           and membership options to suit
                                          uwa.edu.au/study/International-
                                                                                        English language                                                                                                                                                   students – whether they are an elite
                                                                                                                                    uwa.edu.au/study/how-to-apply/
                                          students/moving-to-perth/airport-             requirements                                english-language-requirements/
                                                                                                                                                                                                                student.uwa.edu.au/experience
                                                                                                                                                                                                                                                           athlete involved in our Student Athlete
                                          pick-up                                                                                   postgrad-research-english-language-                                                                                    Development Program, wanting to
                                                                                        As English is the language of instruction
                                                                                                                                    requirements                                                                                                           be involved in competitive or social
                                                                                        and assessment at UWA, all students                                                International and                    STUDYSmarter
                                          Alternative pathways                          need to meet our English language
                                                                                                                                                                                                                                                           sporting events, join the University’s
                                                                                                                                                                           overseas qualifications                                                         fitness centre or take a short course in
 |

                                                                                        requirements to be eligible for a place.    Graduate Research                                                           STUDYSmarter helps UWA students
 The University of Western Australia

                                          UWA offers a number of alternative                                                                                                                                    get more out of their study,               activities as diverse as yoga and water
                                                                                                                                                                           The University recognises a number
                                                                                                                                    School

                                                                                                                                                                                                                                                                                                       |
                                          pathways and is committed to                                                                                                                                          communication, maths, English              sports.
                                                                                                                                                                           of international and overseas

                                                                                                                                                                                                                                                                                                       uwa.edu.au/study/for-agents
                                          providing alternative entry schemes           Undergraduate requirements
                                                                                                                                    The Graduate Research School is        qualifications for eligibility.      language, writing and research skills
                                          for students to be considered for entry       uwa.edu.au/study/how-to-apply/                                                                                          via interactive workshops, drop-in         sport.uwa.edu.au
                                                                                                                                    the number one resource for all
                                          if their results are not sufficient to gain   english-language-requirements                                                                                           sessions and online services.
                                                                                                                                    information relating to postgraduate   uwa.edu.au/study/how-to-apply/
                                          admission to their chosen course.
                                                                                                                                    research degrees.                      international-and-overseas-
                                                                                                                                                                           qualifications                       student.uwa.edu.au/learning/
                                          uwa.edu.au/study/how-to-apply/                                                                                                                                        studysmarter
                                                                                                                                    postgraduate.uwa.edu.au
                                          admission-entry-pathways

30                                                                                                                                                                                                                                                                                                     31
Glossary                                                                                                                Overseas Student
                                                                                                                                                                            Healthcare Cover
                                                                                                                                                                                                OSHC is insurance to assist international students to meet the costs of medical and hospital care which
                                                                                                                                                                                                they may need while in Australia.
                                                                                                                                                                            (OSHC)
                                                                                                                                                                                                More information: uwa.edu.au/study/international-students/moving-to-perth/health-requirements
                                          TERM                                                                 DEFINITION
                                          Australian Business   An ABN is a unique 11-digit number that identifies your business to the government and community. An        Packaged offer      Where a student is applying for an undergraduate degree and their academic background is assessed
                                          Number (ABN)          ABN is only required for businesses operating in Australia that are required to register for GST.                               by UWA as not sufficient for direct entry, they may be eligible for a pathway program.

                                                                     information: ato.gov.au/business/international-tax-for-business/foreign-residents-doing-
                                                                More information:                                                                                                               A packaged offer is handled in conjunction with one of UWA’s pathway partners and involves a
                                                                business-in-australia/australian-business-number-(abn)/                                                                         foundation or preparatory course followed by the student’s chosen UWA degree.
                                                                                                                                                                            Pheme password      Pheme is UWA’s access management system. Students use their Pheme password, along with their
                                          Advanced standing     Advanced standing involves applying for credit for units passed in a previous course, either at UWA or                          student number, to access a range of online UWA services, such as student email, Wi-Fi, library
                                                                from an external university or institution.                                                                                     materials, the Learning Management System (LMS) and more.
                                          Agent Portal          The Agent Portal is your online resource for accessing information and promotional material for UWA.
                                                                                                                                                                                                More information: student.uwa.edu.au/learning/it/pheme
                                                                W: uwa.edu.au/study/for-agents                                                                              Sponsored student   Some students are sponsored by a third party; for example, an organisation such as an employer, a
                                          Alternative           Alternative pathways allow students to be considered for entry to UWA if their results are not sufficient                       government body or diplomatic organisation.
                                          pathway               for them to gain direct admission to a course.                                                              UWA Centre for      UWA CELT provides high-quality English language pathway programs to assist students who do not
                                                                                                                                                                            English Language    meet UWA’s English language competency requirement.
                                                                W: uwa.edu.au/study/how-to-apply/admission-entry-pathways                                                   Teaching (CELT)
                                          Census date           The Census date is the last date to finalise any up-front tuition fee payments or withdraw from units                           W: celt.uwa.edu.au/
2020-2021 UWA Agent Best Practice Guide

                                                                                                                                                                                                                                                                                                          2020-2021 UWA Agent Best Practice Guide
                                                                in the relevant semester/teaching period to avoid incurring a debt. The Census dates for standard           UWA Apply           UWA Apply is UWA’s application portal for undergraduate and postgraduate coursework applications.
                                                                semesters are 31 March for Semester 1 and 31 August for Semester 2.                                                             The portal allows you to submit and track the status of applications and accept on behalf of your
                                                                                                                                                                                                students.
                                                                More information: ipoint.uwa.edu.au/app/answers/detail/a_id/811/~/the-census-date-explained
                                                                                                                                                                            UWA Handbook        The UWA Handbook provides comprehensive information on UWA undergraduate and
                                          Conditional offer     A conditional offer indicates that the student still needs to meet the requirements of the course; for                          postgraduate courses.
                                                                example, showing evidence of English Language Competency.
                                                                                                                                                                                                W: handbooks.uwa.edu.au/
                                          Direct pathway        A direct pathway (or professional pathway) gives students entering an undergraduate degree an               UWA student         The 8-digit unique identifying number allocated to a student once their application has been
                                          place                 assured place in one of UWA’s postgraduate professional courses upon the completion of their                number              submitted. This will be their number for the duration of their studies at UWA.
                                                                undergraduate degree.

                                                                This is not to be confused with the term ‘direct entry’, which refers to entering a course without having
                                                                to undertake an alternative pathway.

                                                                More information: uwa.edu.au/study/courses-and-careers/undergrad/Direct-Pathways
                                          The ESOS              The Education Services for Overseas Students Act 2000 (ESOS Act), and associated legislation, sets out
                                          legislative           the legal framework governing the delivery of education to international students in Australia on a
                                          framework             student visa. The Australian Government, through the Department of Education, administers the ESOS
                                                                Act and its associated instruments.

                                                                More information: internationaleducation.gov.au/Regulatory-Information/Education-Services-for-
                                                                Overseas-Students-ESOS-Legislative-Framework/ESOS-Regulations/Pages/default.aspx
                                          Goods and services    Goods and services tax (GST) is a broad-based tax of 10 per cent on most goods, services and other
 uwa.edu.au/study/for-agents

                                          tax (GST)             items sold or consumed in Australia.

                                                                                                                                                                                                                                                                                                           The University of Western Australia
                                                                More information: ato.gov.au/Business/GST/
                                          Higher Degree by      A Higher Degree by Research (HDR) is a postgraduate-level degree involving a unique supervised
                                          Research (HDR)        research project.

                                                                More information: handbooks.uwa.edu.au/hdr
 |
 The University of Western Australia

                                                                                                                                                                                                                                                                                                           |
                                                                                                                                                                                                                                                                                                           uwa.edu.au/study/for-agents
32                                                                                                                                                                                                                                                                                                         33
Phone                         Email                           askUWA                       Web chat

             Speak to the International             Email your                    Find answers to        Chat with a Future Students
             Agent Management Team                 enquiries to:                    FAQs anytime           Adviser, 2.30–4.30pm (AWST)
               8.30am–5pm (AWST)                                                                               Monday to Friday
                 Monday to Friday           agentsupport@uwa.edu.au                ask.uwa.edu.au
                 +61 8 6488 1968

                universitywa      uwanews     universitywa         universitywa   uwastudents         澳大利亚西澳大学UWA         西澳大学UWA

CRICOS Provider Code: 00126G                                                                                                         DCS 470701440
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