UWA AGENT BEST PRACTICE GUIDE - The University of Western Australia
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UWA AGENT BEST PRACTICE GUIDE
Welcome to our Contents
Agent Network
Welcome to our Agent Network..................................................... 2
Your contacts in Future Students.................................................. 4
International Relationships Management.............................................4
We have created this guide to provide International Agent Management...........................................................5
you, as one of our international education Future Students Centre (International)..................................................5
agents, with a greater understanding of Why recommend UWA?.................................................................. 6
Life in Perth..................................................................................... 8
The University of Western Australia (UWA).
Our undergraduate study options............................................... 10
Within this guide you will find information Our postgraduate study options................................................. 11
to assist you with promoting UWA, Connecting with your Agent Portal............................................. 12
submitting applications on behalf Accessing our promotional material........................................... 14
of your students and finding support for Print promotional material.....................................................................14
any issues you encounter. We hope Electronic promotional material...........................................................14
Acquiring UWA-branded images and logos........................................14
you will enjoy being part of our
2020-2021 UWA Agent Best Practice Guide
2020-2021 UWA Agent Best Practice Guide
Your agreement with UWA............................................................ 15
international community. Receiving our communications................................................... 15
Preparing your student’s UWA application................................. 16
Submitting supporting documentation..............................................16
Certified copies of transcripts...............................................................16
Document translation..............................................................................16
Evidence of English Language Competency (ELC).............................16
Higher Degree by Research applications – Master’s or PhD ..........17
Study Abroad................................................................................ 18
Alternative Pathways.................................................................... 19
Taylors College Perth.............................................................................. 19
Canning College....................................................................................... 19
The Western Australian Universities Foundation Program ........... 19
UWA Centre for English Language Teaching (CELT).......................... 19
Scholarships for your student..................................................... 20
Submitting your student’s application: UWA Apply................... 21
Step 1: Accessing UWA Apply (agent dashboard)............................. 21
Step 2: Logging in to UWA Apply .......................................................... 21
Step 3: Adding other team members .................................................. 21
uwa.edu.au/study/for-agents
The University of Western Australia
Step 4: Adding applicants...................................................................... 21
Step 5: Starting an application ............................................................ 22
Step 6: Quick view of application......................................................... 22
Step 7: Accepting an offer....................................................................... 23
Step 8: Contract acceptance ................................................................ 23
Nomination of agent form............................................................ 25
Deferring an offer ......................................................................... 25
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Claiming your commission........................................................... 25
The University of Western Australia
What to include on your commission invoice.................................... 25
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ACKNOWLEDGEMENT Where to send your commission invoice............................................ 25
uwa.edu.au/study/for-agents
The University of Western Australia Additional tips for a speedy commission claim................................ 25
acknowledges that it is situated on
Noongar land and that Noongar UWA’s location.............................................................................. 26
people remain the spiritual and cultural
custodians of their land and continue Getting assistance for your enquiries......................................... 28
to practise their values, languages,
beliefs and knowledge. Useful links.................................................................................... 30
Glossary......................................................................................... 32
2 3
Your contacts in Future Students
The Future Students department has three teams that are available to assist you in your role as a UWA representative. All three
teams are led by the Director, Future Students (Recruitment).
Director, Future Students (Recruitment)
Ms Trish Rechichi
E: trish.rechichi@uwa.edu.au
T: +61 8 6488 1853
Below is a summary of the core role and contact points for each division.
International Relationships Management
2020-2021 UWA Agent Best Practice Guide
The International Relationships Managers (IRMs) and Regional Managers (RMs) provide onsite support in your region. The team is
responsible for managing UWA’s relationship with you; including training, marketing and event support and recruitment strategy
discussions. Find the relevant IRM and/or RM in your region on the following map.
Manager Australia and New Zealand Africa, Europe, Middle East, Pakistan
Associate Director, International International Regional Manager (Europe)
International Relationships Relationships Manager Relationships Manager Mr Paul Beavitt
Management Ms Alison Chan Mr Paul Buist E: paul.beavitt@uwa.edu.au
E: alison.chan@uwa.edu.au E: paul.buist@uwa.edu.au T: +44 777 615 5505 International Agent Management
Ms Marion Moore T: +61 8 6488 1450 T: +61 8 6488 7782
E: marion.moore@uwa.edu.au Regional Manager (Europe) International Agent Management (IAM) is responsible for managing the operational aspects of your relationship with UWA;
T: +61 8 6488 3993 Mr Thomas Sandholt Lund including agreements, commission payments, agent records, communications, web resources, collateral distribution and
E: thomas.lund@uwa.edu.au
T: +479 6041 316 additional support.
North Asia Associate Director, International Agent Management Mr Joel Wittwer
International Senior Regional Regional Manager Regional Manager Manager, Performance and Standards Dr Danica van de Velde
Relationships Manager Manager (China) (North China) (South China) Agent Support Officer Ms Felicity Lindsay
Mrs Michelle Teasdale Ms Michelle Wang Mr Jeff Zhang Mr William Li
E: michelle.teasdale@uwa.edu.au E: michelle.wang@uwa.edu.au E: jeff.zhang@uwa.edu.au E: william.li@uwa.edu.au Agent Support Officer Ms Katrina Tap
T: +61 8 6488 6700 T: +86 21 6891 3539 T: +86 186 1157 5883 T: +86 20 83311612 Ext 88
Digital Engagement International General enquiries: Commission enquiries:
uwa.edu.au/study/for-agents
Officer (China) Relationships Officer E: agentsupport@uwa.edu.au E: commissions@uwa.edu.au
The University of Western Australia
Ms Vanessa Zhang Ms Hope Baylis
E: vanessa.zhang@uwa.edu.au E: hope.baylis@uwa.edu.au
T: +61 8 6488 1968 T: + 61 8 6488 3223
T: +86 138 1688 5884 T: +61 8 6488 4612
South Asia and the Americas Southeast Asia Future Students Centre (International)
International Senior Regional Manager International Senior Regional Manager In instances where you are unable to reach your International Relationship Manager or Regional Manager, the International branch
Relationships Manager (South Asia) Relationships Manager (Singapore and Malaysia)
Mrs Ruth Kastrati Mr Rutwik Pungliya Ms Mary Richardson Mr Gervais Yam of the Future Students Centre, which is based in Perth, is available to support you with your questions relating to UWA courses and
E: ruth.kastrati@uwa.edu.au E: rutwik.pungliya@uwa.edu.au E: mary.richardson@uwa.edu.au E: gervais.yam@uwa.edu.au entry requirements for undergraduate and postgraduate coursework applications. Individual members of the team are fluent in
T: +61 8 6488 1443 T: +91 90 96 277 773 T: +61 8 6488 3217 T: +65 8332 8599
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the following languages: Bahasa Indonesia, Bahasa Melayu, Cantonese, Mandarin and Vietnamese. Let the team know if you would
The University of Western Australia
Regional Manager (South Asia) Regional Manager Regional Manager (Vietnam, prefer to discuss your enquiry in any of these languages, so that they can direct you to the right team member. The team also
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Ms Shilpi Nair (Indonesia) Myanmar and Cambodia)
undertakes conversion activities directly with students in which they will acknowledge your agency’s relationship.
uwa.edu.au/study/for-agents
E: shilpi.nair@uwa.edu.au Ms Ima Dewi Ms Trinh Ngo
E: ima.dewi@uwa.edu.au E: trinh.ngo@uwa.edu.au
Regional Manager (South Asia) T: +81 29 878 8809 T: +84 28 3910 2084
Team Leader (Operations) Ms Rhiannon Bear Contact:
Ms Vitoli Chophy Future Students Adviser Ms Jocelyn Chee E: international@uwa.edu.au
E: vitoli.chophy@uwa.edu.au Regional Manager Future Students Officer Ms Anjo Xie T: 131 UWA (within Australia) – select option #2
T: +91 99 99 726 417 (Malaysia and Brunei)
Ms Isabella Wee Future Students Officer Ms Hannah Vu + 61 8 6488 1000 (outside Australia) – select option #2
E: isabella.wee@uwa.edu.au Future Students Officer Mr Hussin Goh
T: +60 12 521 9211
Future Students Officer Mr Jack Bao
4 5
Why recommend UWA?
2020-2021 UWA Agent Best Practice Guide
2020-2021 UWA Agent Best Practice Guide
We invite prospective students Ranked
86
Integrated
to write their future at UWA, in the State-of-the-art professional
setting them apart from other world development
graduates with a world-class facilities
and and mentoring
university experience featuring
1st inAustralia
Western One of Australia’s Located in the city of opportunities
the following benefits: most picturesque and Perth, offering the best of
(QS 2020) historic campuses secure urban life, beach
living and beautiful Flexible and
natural scenery personalised
Globally study options Student
recognised exchange
course structure experience
aligned with leading Vibrant Live and available in
European, Asian and Well-established student life learn with 5 30+ overseas
North American industry partnerships with 140+ residential destinations
universities and work-integrated clubs and colleges located
learning opportunities societies on campus
uwa.edu.au/study/for-agents
The University of Western Australia
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The University of Western Australia
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uwa.edu.au/study/for-agents
6 7
Beijing
Life in Perth
Shanghai
Located on the southwest coast of Australia, Perth is Australia’s sunniest capital
city, combining dynamic urban living with raw natural beauty and beachside views.
Providing a safe and secure environment, with cultural and sporting events all year
around, it is the ideal study destination for international students, whether they are Manila
looking for a laidback and friendly home-away-from-home or a new life adventure.
If you would like to learn more about the exciting events and openings happening Kuala Lumpur
Singapore
in Perth now, visit these local websites:
Broadsheet broadsheet.com.au/perth Jakarta
City of Perth visitperth.com.au
2020-2021 UWA Agent Best Practice Guide
2020-2021 UWA Agent Best Practice Guide
Darwin
The Urban List theurbanlist.com/perth
Brisbane
Perth Sydney
Canberra
Adelaide
Melbourne
Hobart
GMT +8
Same time zone as 30 per cent of the world’s population
uwa.edu.au/study/for-agents
The University of Western Australia
Cultural Urban GMT +8
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lifestyle Weather Beach spots Affordability
The University of Western Australia
Culture and
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diversity 8+
uwa.edu.au/study/for-agents
the arts
100+
small hours of daily 19 beautifully
clean beaches,
Perth is one of Australia’s
most affordable capital cities
30+
annual bars, sunshine, giving Perth its
Perth offers a safe and friendly
festivals cafes
including iconic Cottesloe (EIU 2018)
environment and is home to reputation as Australia’s and surfing hubspot
covering the and restaurants have
200+
nationalities
arts, comedy, fashion, film, opened in the CBD in the sunniest capital Scarborough
food + drink and music past few years
8 9
Our postgraduate study options
We provide a diverse range of postgraduate degrees across our four faculties
(click on the icons to learn more):
Arts, Business, Health and
Law and Education Medical Sciences
Business School Medical School
State-of-the-art teaching facilities Interactive hospital-style labs with
cutting-edge simulations
Graduate School of Education
Professional practice units in Master’s courses School of Biomedical Sciences
Home to The Marshall Centre for
Our undergraduate study options Law School
Infectious Diseases Research and Training
2020-2021 UWA Agent Best Practice Guide
2020-2021 UWA Agent Best Practice Guide
Connected to Oxford University School of Allied Health
Highly qualified, award-winning staff who are
UWA has five bachelor’s degrees in the following areas (click on the icons to learn more): School of Design passionate about teaching and learning
Overseas studios held in Asia and Europe
Dental School
Partnered with the Australian Dental Association
UWA Conservatorium of Music to provide professional development
Ranked top 50 in the world for performing arts
(QS 2018)
Arts Biomedical Commerce Science Philosophy School of Population and Global Health
Science (Hons) School of Humanities Integrated practicum in the
World-class specialised training in the Master of Public Health
Master of Translation Studies
School of Social Science
UWA Experimental Farm providing practical
Science
experience in archeology and forensics
School of Biological Sciences
Industry experience New health Specialised training Work-integrated Individually On the doorstep of Australia’s only biodiversity
via professional campus via on-campus learning units designed academic hotspot
placement trading room program
Engineering and UWA School of Agriculture and Environment
Mathematical Sciences
uwa.edu.au/study/for-agents
Ranked 18th in the world for Agricultural
The University of Western Australia
Sciences (ARWU 2019)
School of Engineering
EZONE Student Hub opening in 2020 School of Earth Sciences
Linked to industry partners across a range
Design hub E-learning suites Strong links with Fieldwork Integrated of resources, including minerals, energy and
30+ corporate intensive learning international School of Physics, Mathematics groundwater
partners experience and Computing
Home to three startups: Fleeting Engineering, School of Human Sciences
Wearhawk and Mapizy
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Ranked 24th in the world for
The University of Western Australia
Sports-Related subjects (QS 2019)
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uwa.edu.au/study/for-agents
More information: School of Molecular Sciences
Connected to UWA’s Ranked 22nd in the Accredited in Europe Dedicated Unique units in Industry and community partnerships
Cultural Precinct world for Anatomy and North America advanced leadership and www.uwa.edu.au/study/courses-and-careers/postgraduate
embedded on campus
of theatres and & Physiology chemistry labs development
galleries (QS 2019)
School of Psychological Science
Ranked in the top 50 in the world (QS 2019)
More information: https://www.uwa.edu.au/study/courses-and-careers/undergrad
10 11
Connecting with your Agent Portal
2020-2021 UWA Agent Best Practice Guide
2020-2021 UWA Agent Best Practice Guide
We have designed our online Agent Portal as your one-stop resource to
access all the information you need on UWA. The portal allows you to
easily undertake the following tasks:
• Connect to the application portal
• Order UWA brochures and access branded material
uwa.edu.au/study/for-agents
The University of Western Australia
• Link to UWA admission requirements, course information and fees
• Link to the UWA Handbook for comprehensive information on all our units
• Access online training materials
• Access application and administrative forms
• Stay updated with international entry requirements and courses
• Access information on pathway providers and alternative entry programs
TIP: Our Agent Portal features a link to the Education Agent Training Course developed in conjunction
• Explore further information on scholarships, student visas, student health requirements and insurance,
with Australian Education International (AEI) and the Department of Home Affairs. This course provides
as well as the student experience you with information on the Australian education system and Australia as a study destination. It is
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highly recommended that you complete this course if you have not done so already.
The University of Western Australia
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uwa.edu.au/study/for-agents
TIP: We recommend that you use the Agent Portal during your counselling sessions with
prospective UWA students to access the most interactive experience and up-to-date information.
12 13
use the UWA logo correctly.
This UWA logo specifications sheet
Logo Specifications Sheet
The University of Western Australia
Under noisconsists
logo
a
circumstances
Mayof should
two
2015 the
visual
quick reference which outlines how to
logo or colours be modified in any
use the UWA logo correctly. components – the crest and the
way, other than those specified in the
customised
below guidelines. ‘UWA’ typeface.
Under no circumstances should the
Crest Typography
logo or colours be modified in any
TheMinimum
way, other than those specified
formal logoThis
in the size
quick
UWA logo specifications sheet is a
reference which outlines how to The formal logo
use the UWA logo correctly. Landscape colour Landscape mono
below guidelines. UWA’s logo consists of two visual components – the crest
The University of Western Australia
Under no circumstancesCrest Typography
logoTo preserve itsor visual integrity
should the
consists of two and the customised ‘UWA’ typeface. The logo is available in
The formal logo logovisual
colours be modified in any
and readability,
components – theway, the
and logo
the may be
other than those specified in the
crest colour and monotone (black and white).
below guidelines.
customised ‘UWA’ typeface.
reduced to no smaller than 28mm
The University of Western Australia Crest Typography
The formal logo
logo consists of two visual X X
(landscape).
Minimum size The University of Western Australia
components – the crest and
customised ‘UWA’ typeface.
the
logo consists of two visual Landscape colour Minimum size
Landscape mono
components – the crest and the
Exclusion zone
To preserve its visual integrity
customised ‘UWA’ typeface. To preserve its visual integrity and readability, the logo
Minimum size and readability, the logo may be may be reduced to no smaller than 28mm (landscape).
Minimum size Landscape colour Landscape mono
Landscape colour Landscape mono
reduced to no smaller than 28mm X X
To preserve its visual integrity
The UWA logo should always sit within
To preserve its visual integrity 28 mm X X
(landscape).
and readability, the logo may bean ‘exclusion zone’ of clear space as
and readability, the logo may be
reduced to no smaller than 28mm
Minimum size Exclusion zone
reduced to no smaller thanExclusion
28mm
demonstrated. The grid structure is
X X
(landscape).
zone(landscape). X X Exclusion zone
based uponExclusion
the proportions
zone of the
The UWA logo should always sit within 28 mm
X The UWA logo shouldX always sit within an ‘exclusion zone’
Exclusion zone logo (X) andTheshould notalways
UWA logo should be encroached
sit within 28 mm
X X
of clear space as demonstrated. The grid structure is based
an ‘exclusion zone’
an of clearzone’
‘exclusion space asspace as
of clear Minimum
Minimum size size Exclusion zone Exclusion zone
upon in any
demonstrated. Theway.
demonstrated. The grid structure is
grid structure is upon the proportions of the logo (X) and should not be
Accessing our promotional material The UWA logo should always sit within X X
2020-2021 UWA Agent Best Practice Guide
2020-2021 UWA Agent Best Practice Guide
based upon the proportions of the
28 mm
based upon the proportions ofnot
logo (X) and should thebe encroached encroached upon in any way.
an ‘exclusion zone’ of clear space as Minimum size Exclusion zone
logoPrimary colour
not bepalette
upon in any way.
(X) and should encroached
demonstrated. The grid structure is
upon in any way. Primary colour palette UWA blue UWA gold UWA silver
Primary colour palette
based upon the proportions of the UWA blue UWA gold UWA silver
Pantone Solid Coated110C 287C Pantone Solid Coated 110C Cool Gray 1C
Print promotional material logo (X) and should not be encroached
Demonstrated oncolours
theforright are the
Demonstrated on the right are the
Pantone Solid Coated 287C
C100 M90
Pantone
C100 M90 Y0 K0
Solid Coated
Y0B0K0
C0 M20 Y100 K15
Cool Gray 1C
R236 G236 B236 C0 M20 Y100 K15
C0 M0 Y0 K10
C0 Featured
M0 Y0 K10on the left are the approved
upon in any way. Primary colourapproved
palette the UWA brand. R39 G52 B139R225 G182
As an authorised UWA representative, you are able to order hard copies of our brochures approved colours forderived
They have been thefromUWA UWA blue
the brand. R39 G52
Hex code #27348b
B139UWA gold Hex code #ecececR225 G182
Hex code #e2b600
B0
UWA silver R236 G236for
colours B236
the UWA brand. They have
colours used in the UWA logo. Pantone Solid Coated 287C
Hex code #27348b Pantone Solid Coated 110C Cool#e2b600
Hex code Gray 1C Hexbeen
code #ececec
via the Ascent One system. The following brochures are available to order: derived from the colours used in
They haveonbeen
Primary colour paletteDemonstrated derived
the right are thefrom the C100 M90 Y0 K0 C0 M20 Y100 K15 C0 M0 Y0 K10
UWA blue UWA
R39 gold
G52 B139 UWA
R225silver
G182 B0 R236 G236 B236 the logo.
approved colours for
inthe
colours usedPantone theUWA
UWA
Solid
brand.
logo.
Coated 287C Pantone
Hex code Solid Coated 110C
#27348b Cool Gray 1C
Hex code #e2b600 Hex code #ececec
• International Undergraduate Course Guide Demonstrated on the rightThey have been derived
are the from
C100 M90 Y0 the
K0 C0 M20 Y100 K15 C0 M0 Y0 K10
• International Postgraduate Course Guide approved colours for the UWA used in theR39
brand.
colours UWAG52logo.
B139 R225 G182 B0 R236 G236 B236
Hex code #27348b Hex code #e2b600 Hex code #ececec
• International Undergraduate & Postgraduate Mini Guide They have been derived from the
• UWA CELT (Centre for English Language Teaching) Brochure colours used in the UWA logo.
• Study Abroad and Exchange Brochure Your agreement with UWA
• Higher Degree by Research (HDR) flyer
Use the steps below to order your print brochures: In accordance with the Education for Overseas Students Act 2000 (ESOS Act), you will have received and signed an Agency
Agreement with UWA. This Agreement outlines the responsibilities of both you and UWA in recruiting international students on
behalf of the University. Further information on the ESOS legislative framework can be viewed via our website.
1 > 2 > 3 > 4 > 5
Your agreement also contains the following important information:
Log in to Go to Promotional Your order will then You’ll be notified of You can track the
www.ascentone.com Material > Order Material be submitted to the outcome of your status of your
uwa.edu.au/study/for-agents
The University of Western Australia
Ensure your details > Search for ‘University UWA for approval. request by email and orders by going to • The commencement date and duration of the agreement (Schedule 3, Items 1 & 2)
are up to date. of Western Australia’ in you will also receive ‘Track Status’. • Commission fees (Schedule 3, Item 3)
client drop down > click an email when the
‘Search’ > select your materials are shipped. • The performance expectations (for example, minimum number of enrolments per year) for the duration of your agreement
office(s) > click ‘Next’ > (Schedule 3, Item 5)
place your order.
• The countries in which you are authorised to recruit students (Schedule 5)
Electronic promotional material
UWA’s current International Undergraduate and Postgraduate Course Guides, International Mini Guide, UWA CELT brochure,
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HDR flyer and Study Abroad and Exchange brochure can be downloaded via the Agent Portal.
Receiving our communications
The University of Western Australia
|
Additional faculty-specific resources are also available to download from the Agent Portal.
uwa.edu.au/study/for-agents
IAM sends periodic communications to update you on what is happening at UWA. The content includes changes to admission
requirements, courses and application dates; the latest UWA news and highlights relevant to counselling your students; and
Acquiring UWA-branded images and logos general updates.
A selection of images and logos is available to you when promoting UWA. Example images can be viewed via the Agent Portal.
Contact agentsupport@uwa.edu.au to gain access to hi-res versions. Please note that any material produced with the UWA If you or anyone in your agency would like to be added to the mailing list or need to change your details, contact
logo must be checked by UWA prior to use, as per your agency agreement. agentsupport@uwa.edu.au.
14 15
Preparing your student’s UWA application
There are several documents your student must provide in order to make a full and complete UWA course application. It is
essential that you check the entry requirements for the course your student wishes to enrol in to ensure that you prepare all the
necessary supporting documentation. These usually include:
• Academic transcript/s
• Proof of citizenship – i.e. passport or citizenship documents
• Evidence of English language competency
• Course-specific supporting documentation – i.e. Curriculum Vitae, Referees, Personal Statement
TIP: Check the Future Students website for a list of eligibility criteria for international secondary school Higher Degree by Research applications – Master’s or PhD
qualifications. Qualifications not listed on the website can be considered on an individual basis.
Applications for research and research-combined courses, known as Higher Degrees by Research (HDR), have a different
2020-2021 UWA Agent Best Practice Guide
2020-2021 UWA Agent Best Practice Guide
application process. Enquiries and admissions are handled by the Graduate Research School.
Submitting supporting documentation To assist your student with making a HDR application you will need to download the Application for Higher Degree by Research
form and follow these steps:
Supporting documentation must be scanned from the original in colour and uploaded as part of the online application. In the
event that you are unable to produce a colour scan, Admissions will accept either a colour photograph or a black and white
certified scan. 1 > 2 > 3 > 4 > 5
Advise student Complete Prepare the Submit the The outcome
Further information on the scanned document requirements can be accessed via our website. to identify research supporting application to the letter will be
research topic application documentation relevant faculty sent in 4-6
form weeks
Certified copies of transcripts
All copies of academic documents provided must be certified as true copies of the original prior to submitting the application.
Supporting documentation checklist:
Certification will be requested if it is not provided in the first instance, which will result in processing delays.
• Copy of the student’s passport bio-page and visa (if applicable)
As an authorised UWA representative, you are authorised to certify copies of original documents for application purposes. • A Curriculum Vitae/Resumé of no more than three pages
• Research proposal
• Original certified copies of all documentation, and original certified English translations of all documentation
Document translation • Proof of English Language Competency
• Electronic copies of previous research thesis and any publications
uwa.edu.au/study/for-agents
Documents presented in a language other than English will need to be accompanied by an English translation. The translation can • If transferring from another institution, a statement of circumstances for transfer
The University of Western Australia
be provided by a registered translator in your home country.
Each faculty has specialised staff to assist with your enquiries relating to eligibility, applying, research supervision and research
scholarships. The completed application form and supporting documentation should also be submitted to the relevant faculty:
Evidence of English Language Competency (ELC)
UWA accepts a number of English tests, including IELTS, TOEFL and Cambridge Certificates. Faculty of Arts, Business, Law and Education
E: hdr-fable@uwa.edu.au
For a detailed explanation of how to provide evidence of ELC, view the English language requirements on our website.
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Faculty of Engineering and Mathematical Sciences
The University of Western Australia
It is important to note that the English language requirements are different for postgraduate courses. These requirements are E: hdr-ems@uwa.edu.au
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uwa.edu.au/study/for-agents
available on our website.
Faculty of Health and Medical Sciences
E: hdr-hms@uwa.edu.au
Faculty of Science
E: hdr-science@uwa.edu.au
16 17
Study Abroad Alternative Pathways
If your student does not meet the admission requirements for The Western Australian Universities
direct entry into their chosen course there are a number of
If your student does not wish to enrol in a full degree course, they may be eligible to apply for the Study Abroad
alternative entry pathways available to them.
Foundation Program (WAUFP)
program for one to two semesters. Study Abroad is available at undergraduate, postgraduate and research
levels of study. The WAUFP is designed for international students for
Taylors College Perth whom English is a second language and whose academic
achievement in their home country is not sufficient for direct
How to apply Taylors College Perth offers two programs to help
international students with meeting the entry requirements
entry. The program is run by Canning College and St George’s
Anglican Grammar School.
To nominate a student for Study Abroad, contact the Global Learning Office on for undergraduate study at UWA:
studyabroad@uwa.edu.au and they will guide you through the application steps. • UWA Foundation Program (UWAFP) Enquiries:
Please note that a Home University Authorisation Form will need to be completed if applicable. The UWAFP provides an academic preparation course Canning College (as above)
for students seeking entry to first-year undergraduate St George’s Anglican Grammar School
Enquiries:
study or its equivalent. T: + 61 8 9312 0800
T: +61 8 6488 8199
• Taylors College diploma program
E: studyabroad@uwa.edu.au E: admissions@stgeorges.wa.edu.au
2020-2021 UWA Agent Best Practice Guide
2020-2021 UWA Agent Best Practice Guide
Students can secure entry into the second year of a
Bachelor of Biomedical Science, Bachelor of Commerce
or Bachelor of Science degree by successfully UWA Centre for English Language
completing either the Diploma of Commerce or the Teaching (CELT)
Diploma of Science.
Compulsory application documents:
If your student does not meet the English language
• a copy of the student’s passport
Enquiries: requirements for direct entry they may consider the UWA
• original academic transcript (or a certified copy)
T: +61 8 6462 1300 Centre for English Language Teaching (CELT). UWA CELT
• a proposed study plan
W: www.taylorsperth.edu.au/contact-us offers two pathways to improve English language proficiency
• evidence of English language competency (if applicable)
to the level required by UWA for our undergraduate and
Canning College postgraduate courses:
• The Academic English and Study Skills Bridging Course
Developed jointly between Canning College and the UWA • English for Academic Purposes + IELTS or TOEFL
Business School, the Canning College Diploma of Commerce examination
(UWA stream) allows students to articulate into the second
year of UWA’s Bachelor of Commerce. UWA CELT can package a language course with an
undergraduate degree, a master’s degree
Enquiries: (coursework, professional and research), as well as a research
T: +61 8 9278 3500 doctorate (PhD).
W: www.canningcollege.wa.edu.au/Contact_Us.htm
uwa.edu.au/study/for-agents
Further information on English language pathways can be
The University of Western Australia
[Online enquiry form]
viewed on the UWA CELT website.
Enquiries:
T: +61 8 6488 3539
E: celt@uwa.edu.au
|
The University of Western Australia
|
uwa.edu.au/study/for-agents
18 19Submitting your student’s application:
UWA Apply
2020-2021 UWA Agent Best Practice Guide
2020-2021 UWA Agent Best Practice Guide
Scholarships for your student Step 1: Accessing UWA Apply (agent dashboard)
Submit an email request to agentsupport@uwa.edu.au with the name and email address of the staff member who will manage
the account for your office. International Agent Management will respond directly to set up your account. Once International
Agent Management has created your account, you will receive an automated email from the UWA Apply system which will allow
you to set your password.
At UWA, we encourage students to pursue excellence in their studies and we offer a range of scholarships to prospective
international students to support them financially.
Global Excellence Scholarship Step 2: Logging in to UWA Apply
In your browser, go to www.uwa.edu.au/study/ and click on the ‘Login’ button at the top right of the screen. Your username is
UWA offers scholarships to high-achieving students across the globe. This significant scholarship is awarded to high-achieving
the email address that you registered with.
undergraduate and postgraduate students, from selected countries, who apply for particular courses at the University.
The scholarships are open to eligible students applying to commence their studies from Semester One in 2020.
Step 3: Adding other team members
Learn more by visiting ‘Global Excellence Scholarship’. UWA Apply allows for multiple logins for your office. Note that this will not affect where Admissions email communications are
sent and all staff in your office account can see all students associated with your office.
uwa.edu.au/study/for-agents
The University of Western Australia
Global Sporting Excellence Scholarship ‘Administrator’ users can add other administrators, counsellors and applicants by clicking on the ‘Add User button’.
UWA offers sporting scholarships to high-performing athletes, coaches and officials from across the globe who study with us.
‘Counsellor’ users can only add applicants.
This substantial scholarship is awarded to high-achieving undergraduate and postgraduate students from many different
Click ‘Add User’.
countries who are studying a wide variety of courses at the University.
Learn more by visiting ‘Global Sporting Excellence Scholarship’
|
Step 4: Adding applicants
The University of Western Australia
|
4.1 Add applicant
uwa.edu.au/study/for-agents
Enter the student’s details. Once completed, the student will receive an email asking them to verify their online account, but
you can continue their application without this verification.
4.2 Viewing as applicant
To lodge an application for your newly created applicant, click ‘View as’. If the application was submitted in the old portal
(agentConnect), you will need to hit the submit button in the new agent portal once you click ‘View as’– this will create an
account for the student to verify.
20 21Step 5: Starting an application Step 7: Accepting an offer
5.1 Applicant dashboard Click ‘View as’ on the student whose offer you wish to accept. On the student dashboard, click ‘Accept’ to launch the
Click the ‘Start application’ or ‘Continue Application’ button accept wizard.
5.2 Applicant type
The first step is to select the applicant type. Step 8: Contract acceptance
Due to legal requirements, the student must personally accept the contract. To facilitate this, follow one of these steps:
5.3 Course selection
Course selection: The portal allows you to choose six preferences to apply for. Choose carefully – you cannot change this after
1. Click ‘Notify Student’ which will email the student asking them to login and accept their contract.
submission!
2. OR Download the contract, have the student read and sign it and then upload the completed contract. Please note that
5.3 Course details tab
this second method is slower as our Admissions staff will check the signature against the student’s passport, which may
Indicate here if the applicant would like to be assessed for advanced standing (credit) and whether they wish to apply for a
cause a delay in receiving the CoE.
Direct Pathway. Indicate yes to the ‘Alternative Pathway’ question if your client wishes to be considered for other courses that
lead to the first preference choice. This includes CELT and graduate certificate options where available.
For more help contact agentsupport@uwa.edu.au with any questions or suggestions.
5.4 Qualifications
Complete and upload relevant qualifications here. Agent dashboard
2020-2021 UWA Agent Best Practice Guide
2020-2021 UWA Agent Best Practice Guide
5.5 Personal details
Input the student’s details here. 4.1 6.1
5.6 Review and submit
Here you will review the application details before submission. You can enter an application fee waiver code or be directed to
our payment gateway. 4.2
Step 6: Quick view of application
Your agent dashboard is where you can view your agency’s applications.
6.1 Filter
This is automatically filtered by the application status ‘Needs Review.’ To clear this filter, or add others, you can use the boxes
next to the search bar.
6.2 Offer letter
You can download the offer letter. Be mindful to download the latest offer letter if there are multiple versions.
6.3 Document upload
uwa.edu.au/study/for-agents
The University of Western Australia
6.3.1 Adding document/s to submitted applications
If you need to upload further documents to a previously submitted application you can do so by clicking
‘Upload document’.
6.3.2 Adding documents to conditional offers
This will launch our accept wizard which will allow you to upload documents that are required to meet conditions.
Uploading documents here does not mean that the offer is accepted, and your student won’t be committed to starting
|
the course until the acceptance process is completed. After you have uploaded the document, please don’t cancel – UWA 6.2 6.3
The University of Western Australia
Admissions will need to assess the document first.
|
uwa.edu.au/study/for-agents
22 23Student dashboard
Nomination of agent form
If you are representing a student who has previously submitted an application to UWA via another UWA representative or direct
application, you must provide a signed Nomination of Agent Form to UWA before we can provide any information to you on
behalf of the applicant. Once completed this form needs to be submitted to agentsupport@uwa.edu.au.
Deferring an offer
If your client is unable to accept their offer, but would like to be considered for another intake, select the defer button from their
7 available offers on UWA Apply.
2020-2021 UWA Agent Best Practice GuideUWA’s location
Please note that deferments are actioned by Admissions on a weekly basis.
2020-2021 UWA Agent Best Practice Guide
Claiming your commission
Unless your agreement states otherwise, invoices to UWA should be made on a semester-by-semester basis. UWA will accept
invoices during or after the relevant census month; however, invoices will only be processed after the census date.
The commission is paid on the fees relevant to each semester.
Our terms of payment are 30 days from the end of the month in which we receive
the completed invoice.
What to include on your commission invoice
In order to process your payment in a timely manner, please include the following information on each of
your invoices:
• Company logo
• Invoice number
• ABN number (if GST is applicable)
• Date of invoice
uwa.edu.au/study/for-agents
The University of Western Australia
• Student name/s
• UWA student number or Date of Birth
• Course name
• Course tuition fees
• Commission amount
• Preferred currency of payment
• Company bank details
|
Where to send your commission invoice
The University of Western Australia
|
uwa.edu.au/study/for-agents
Invoices for commission payment must be sent to commissions@uwa.edu.au.
Additional tips for a speedy commission claim
• Ensure that the details in your invoice are correct
• Get the accurate tuition fee amount by using our online fee calculator
• Ensure that your bank has the facility to receive Australian Dollars (AUD)
24 25UWA’s location Perth CBD
Kings Park
UWA is only a quick bus ride away from shopping precinct
Claremont, Cottesloe beach and the historic port city of Fremantle.
St Catherine’s St Thomas More
Unihall St George’s
Trinity
2020-2021 UWA Agent Best Practice Guide
2020-2021 UWA Agent Best Practice Guide
uwa.edu.au/study/for-agents
The University of Western Australia
Assisting The Future Students website also features key information to prepare students for
moving to Perth (click on the icons to learn more):
your student
with their
|
The University of Western Australia
We offer a free We can assist your Connect with
pre-departure
|
24-hour airport student with finding a current UWA
uwa.edu.au/study/for-agents
accommodation for the
preparation pickup service
to all our new duration of their studies.
international
student via our
international Whether it is at one of our five Unibuddy online
There are a number of support students. residential colleges located opposite platform. Cost of living What to pack for Safety and
services available to your student our main campus, independently
Bringing
their journey to security
to assist them with their transition living off-campus or short-term/ family
to UWA. temporary stay accommodation. Perth and UWA
26 27Getting assistance for your enquiries
Visiting UWA
I need assistance with… Email Phone We would be delighted to welcome you on campus.
Course information and entry requirements international@uwa.edu.au +61 8 6488 1000 If you or a student you are counselling would like to
(UG and PG by coursework) visit UWA, please contact the relevant International
Alternative pathways
Relationship Manager in your region. See page 4 for
the full contact list.
The application process
Fees, OSHC and/or scholarship information
Application cut-off dates
The status of my student’s application/deferment admissions@uwa.edu.au +61 8 6488 1000
A release request for a packaged offer student who hasn’t
started UG/PG
A question relating to my Agency Agreement agentsupport@uwa.edu.au +61 8 6488 1968
Updating my email details or adding a new email to the
UWA agent communications list
2020-2021 UWA Agent Best Practice Guide
2020-2021 UWA Agent Best Practice Guide
Updating my agent details/office addresses on the UWA
website
Logging in to UWA Apply
Accessing or submitting a ‘Nomination of Agent’ Form
Accessing UWA-branded images/logos
My commission payment commissions@uwa.edu.au +61 8 6488 3223
A HDR enquiry or application Faculty of Arts, Business, Law and Education +61 8 6488 2807
hdr-fable@uwa.edu.au
Faculty of Engineering and Mathematical Sciences
hdr-ems@uwa.edu.au
Faculty of Health and Medical Sciences
hdr-hms@uwa.edu.au
Faculty of Science
hdr-science@uwa.edu.au
Information on a specific foundation UWA Foundation Program +61 8 6462 1300
or diploma course Taylors College diploma program
http://www.taylorsperth.edu.au/contact-us
uwa.edu.au/study/for-agents
The University of Western Australia
Canning College Diploma of Commerce / +61 8 9278 3500
The Western Australian Foundation Program (WAUFP)
www.canningcollege.wa.edu.au/Contact_Us.htm
[Enquiry form]
The Western Australian Foundation Program (WAUFP) via
St George’s Anglican Grammar School
admissions@stgeorges.wa.edu.au +61 8 9312 0800
Information on English language bridging courses celt@uwa.edu.au +61 8 6488 3539
|
Information on on-campus accommodation residentialcolleges@uwa.edu.au +61 8 9488 0920
The University of Western Australia
|
Information on off-campus accommodation accommodation@uwa.edu.au +61 8 9488 0500
uwa.edu.au/study/for-agents
Information on Study Abroad studyabroad@uwa.edu.au +61 8 6488 8199
Talking to a student uwa.edu.au/study/international-students/chat-to-a-student
If you’re unsure who to contact for your enquiry, get in touch with the IAM team at
agentsupport@uwa.edu.au. We’re here to help.
28 29International student Under 18s
information The Department of Home Affairs
We understand that moving overseas requires students under the age of 18
can be a daunting experience for to have appropriate accommodation
students so we have compiled useful and welfare arrangements while
information on life in Perth, the cost studying in Australia. Guardians will be
of living, student visas, health cover, required to fill out the consent form in
airport pickups and pre-departure order for UWA to process the CoE.
information. UWA also has a dedicated
International Student Support and
Global Learning Office to help our uwa.edu.au/study/international-
international students with any issues students/moving-to-perth/student-
they encounter when they move to visas/international-students-under-18
Perth to study at UWA.
UWA Centre for English
uwa.edu.au/study/International-
students
Language and Teaching
(CELT)
2020-2021 UWA Agent Best Practice Guide
2020-2021 UWA Agent Best Practice Guide
Scholarships The UWA Centre for English Language
and Teaching provides high-quality
Useful links At UWA, we encourage students to
pursue excellence in their studies
English language teaching at The
University of Western Australia.
and offer a range of scholarships to
prospective international students to
Accommodation Careers Centre support them financially.
celt.uwa.edu.au
UWA offers its students a diverse range The Careers Centre provides services
uwa.edu.au/study/International- UniAccess – Disability
of on- and off-campus accommodation for current students and graduates
options, as well as support in finding to develop and manage their career,
students/fees-and-scholarships/UWA- Services
funded-scholarships
the right accommodation to suit each including individual career advice UniAccess provides free services
individual student. appointments and resumé reviews. and individualised support to UWA
The Careers Centre also manages the Student experience students who wish to disclose a
uwa.edu.au/study/student-life/ Career Mentor Link, a one-on-one The student experience offered at UWA disability or a medical condition and
accommodation mentoring program that matches plays a central role in shaping UWA request assistance.
students with professionals to gain as a dynamic community. Our staff
Airport pickup industry knowledge, professional within Student Experience look after all student.uwa.edu.au/experience/
development and career experience to aspects of the student’s life, including health/uniaccess
UWA offers a free 24-hour airport meet their career goals. financial aid, health and wellbeing
pickup service to new international
services, volunteering opportunities, UWA Sport
uwa.edu.au/study/for-agents
students; it can be arranged via an
The University of Western Australia
careers.uwa.edu.au transition services and events run by
online form. UWA Sport offers a variety of programs
Postgraduate requirements the University’s Student Guild.
and membership options to suit
uwa.edu.au/study/International-
English language students – whether they are an elite
uwa.edu.au/study/how-to-apply/
students/moving-to-perth/airport- requirements english-language-requirements/
student.uwa.edu.au/experience
athlete involved in our Student Athlete
pick-up postgrad-research-english-language- Development Program, wanting to
As English is the language of instruction
requirements be involved in competitive or social
and assessment at UWA, all students International and STUDYSmarter
Alternative pathways need to meet our English language
sporting events, join the University’s
overseas qualifications fitness centre or take a short course in
|
requirements to be eligible for a place. Graduate Research STUDYSmarter helps UWA students
The University of Western Australia
UWA offers a number of alternative get more out of their study, activities as diverse as yoga and water
The University recognises a number
School
|
pathways and is committed to communication, maths, English sports.
of international and overseas
uwa.edu.au/study/for-agents
providing alternative entry schemes Undergraduate requirements
The Graduate Research School is qualifications for eligibility. language, writing and research skills
for students to be considered for entry uwa.edu.au/study/how-to-apply/ via interactive workshops, drop-in sport.uwa.edu.au
the number one resource for all
if their results are not sufficient to gain english-language-requirements sessions and online services.
information relating to postgraduate uwa.edu.au/study/how-to-apply/
admission to their chosen course.
research degrees. international-and-overseas-
qualifications student.uwa.edu.au/learning/
uwa.edu.au/study/how-to-apply/ studysmarter
postgraduate.uwa.edu.au
admission-entry-pathways
30 31Glossary Overseas Student
Healthcare Cover
OSHC is insurance to assist international students to meet the costs of medical and hospital care which
they may need while in Australia.
(OSHC)
More information: uwa.edu.au/study/international-students/moving-to-perth/health-requirements
TERM DEFINITION
Australian Business An ABN is a unique 11-digit number that identifies your business to the government and community. An Packaged offer Where a student is applying for an undergraduate degree and their academic background is assessed
Number (ABN) ABN is only required for businesses operating in Australia that are required to register for GST. by UWA as not sufficient for direct entry, they may be eligible for a pathway program.
information: ato.gov.au/business/international-tax-for-business/foreign-residents-doing-
More information: A packaged offer is handled in conjunction with one of UWA’s pathway partners and involves a
business-in-australia/australian-business-number-(abn)/ foundation or preparatory course followed by the student’s chosen UWA degree.
Pheme password Pheme is UWA’s access management system. Students use their Pheme password, along with their
Advanced standing Advanced standing involves applying for credit for units passed in a previous course, either at UWA or student number, to access a range of online UWA services, such as student email, Wi-Fi, library
from an external university or institution. materials, the Learning Management System (LMS) and more.
Agent Portal The Agent Portal is your online resource for accessing information and promotional material for UWA.
More information: student.uwa.edu.au/learning/it/pheme
W: uwa.edu.au/study/for-agents Sponsored student Some students are sponsored by a third party; for example, an organisation such as an employer, a
Alternative Alternative pathways allow students to be considered for entry to UWA if their results are not sufficient government body or diplomatic organisation.
pathway for them to gain direct admission to a course. UWA Centre for UWA CELT provides high-quality English language pathway programs to assist students who do not
English Language meet UWA’s English language competency requirement.
W: uwa.edu.au/study/how-to-apply/admission-entry-pathways Teaching (CELT)
Census date The Census date is the last date to finalise any up-front tuition fee payments or withdraw from units W: celt.uwa.edu.au/
2020-2021 UWA Agent Best Practice Guide
2020-2021 UWA Agent Best Practice Guide
in the relevant semester/teaching period to avoid incurring a debt. The Census dates for standard UWA Apply UWA Apply is UWA’s application portal for undergraduate and postgraduate coursework applications.
semesters are 31 March for Semester 1 and 31 August for Semester 2. The portal allows you to submit and track the status of applications and accept on behalf of your
students.
More information: ipoint.uwa.edu.au/app/answers/detail/a_id/811/~/the-census-date-explained
UWA Handbook The UWA Handbook provides comprehensive information on UWA undergraduate and
Conditional offer A conditional offer indicates that the student still needs to meet the requirements of the course; for postgraduate courses.
example, showing evidence of English Language Competency.
W: handbooks.uwa.edu.au/
Direct pathway A direct pathway (or professional pathway) gives students entering an undergraduate degree an UWA student The 8-digit unique identifying number allocated to a student once their application has been
place assured place in one of UWA’s postgraduate professional courses upon the completion of their number submitted. This will be their number for the duration of their studies at UWA.
undergraduate degree.
This is not to be confused with the term ‘direct entry’, which refers to entering a course without having
to undertake an alternative pathway.
More information: uwa.edu.au/study/courses-and-careers/undergrad/Direct-Pathways
The ESOS The Education Services for Overseas Students Act 2000 (ESOS Act), and associated legislation, sets out
legislative the legal framework governing the delivery of education to international students in Australia on a
framework student visa. The Australian Government, through the Department of Education, administers the ESOS
Act and its associated instruments.
More information: internationaleducation.gov.au/Regulatory-Information/Education-Services-for-
Overseas-Students-ESOS-Legislative-Framework/ESOS-Regulations/Pages/default.aspx
Goods and services Goods and services tax (GST) is a broad-based tax of 10 per cent on most goods, services and other
uwa.edu.au/study/for-agents
tax (GST) items sold or consumed in Australia.
The University of Western Australia
More information: ato.gov.au/Business/GST/
Higher Degree by A Higher Degree by Research (HDR) is a postgraduate-level degree involving a unique supervised
Research (HDR) research project.
More information: handbooks.uwa.edu.au/hdr
|
The University of Western Australia
|
uwa.edu.au/study/for-agents
32 33Phone Email askUWA Web chat
Speak to the International Email your Find answers to Chat with a Future Students
Agent Management Team enquiries to: FAQs anytime Adviser, 2.30–4.30pm (AWST)
8.30am–5pm (AWST) Monday to Friday
Monday to Friday agentsupport@uwa.edu.au ask.uwa.edu.au
+61 8 6488 1968
universitywa uwanews universitywa universitywa uwastudents 澳大利亚西澳大学UWA 西澳大学UWA
CRICOS Provider Code: 00126G DCS 470701440You can also read
