An Investor's Journey To Build A Sustainable Telehealth Ecosystem In Singapore And The Region
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An Investor's Journey To Build A
Sustainable Telehealth Ecosystem In
Singapore And The Region
CONTENT 1...... Healthcare Landscape in Asia 2...... Introducing Doctor Anywhere 3...... Key Challenges 4...... Learnings from Covid-19 5...... Looking Beyond
Healthcare Landscape In Asia
US$2.27t
25%
2026
Ageing Population Total Healthcare Growing Affluence
More then ¼ of Asia (1.3 bil) will Spending Growing affluence leads to
be considered elderly by 2050 Surge to US$2.27t by 2026 lifestyle changes and rise in
chronic disease
ASIA
(2025)
Rise in Chronic Disease Cybersecurity Spending
Due to tobacco, hypertension Cybersecurity spending in
and obesity, Asia will have the ASEAN is expect to surge at
highest number of NCD deaths 15% CAGR until 2025
globally by 2020
Healthcare Landscape In Asia
Emerging Technologies
Mobile Health
>50% 61%
More than half of Better connectivity Social media Asia’s mHealth market
the world’s mobile with 5G network penetration of will grow at a rate of
users live in Asia 61% in SEA 35.8% until 2020
Emerging Technologies
Introducing Doctor Anywhere
HOW WE STARTED
PATIENTS
INSURERS EMPLOYERS
SUPPLIERS PROVIDERS
DA Healthcare
Ecosystem
ONE INTEGRATED HEALTHCARE
PREVENTATIVE CARE
Our health & wellness Marketplace, housing a PRIMARY CARE
wide range of products & services, will also Network of GPs through in-clinic and
include an integrated rewards programme, virtual clinic consultations for acute
serve as an information hub to boost patient conditions and chronic disease
engagement & promote healthy living management
STEP-DOWN CARE
Follow-up virtual clinic
consultations with doctors and
healthcare professionals, and
home-based services
SECONDARY CARE
Access to specialist network
for specialised conditions that
require additional medical care
and treatment
TERTIARY CARE
Hospitalisation (with a
dedicated care team) with clear
PAC data-driven processes and
cost-containment track record
Wellness > Treatment > Recovery
About Doctor Anywhere
VIRTUAL CLINIC DA CLINIC GROUP
• GP Services: Connect to a GP in minutes Physical GP clinic network
• Mental Wellness: Speak to a trained
Psychologist or Counsellor
• Specialist Booking
MOBILE HEALTHCARE DA MARKETPLACE
SERVICES Online health and wellness shopping
Home-based health screenings and
vaccinationsConsulting a Doctor
is as easy as...
See the next
available GP
Search for
a GP
Rebook Medication
appointment delivered to you
within 3 hours
1 SELECT
SERVICE 2 VIDEO
CONSULT 3 MEDICATION
PURCHASEUser Journey
LITTLE
access to personal
medical records
Time taken to
BEFORE TRAVEL
Time spent waiting home
for medications to
GP with only be prepared
ONE Able to access
medical record personal medical
Long
records in-app at
WAITING TIME
ANYTIME
TIME TAKEN Quality resting time with
to travel
medication delivered
WITHIN 3 HOURS
GP with centralised
Consult a GP MEDICAL RECORDS
within a few
MINUTES
NO NEED
for travel Greater convenience and
accessibility without compromising
AFTER
(w/ DOCTOR ANYWHERE) the standard and quality of careSolve Healthcare Pain Points
PROBLEM DOCTOR ANYWHERE
Average time per visit: Connect to a GP within 30-60 seconds
CONVENIENCE 1-1.5 hours (Incl wait & travel)
Median daily opening hours: 6.5 hours 24/7, including weekends and Public Holidays
Most clinics close after office hours, weekends Delivery of Medication within 3 hours
and public holidays (Average time: 52 minutes)
ACCESSIBILITY
Heartland: 8am-1pm, 6pm-10pm
CBD: 8:30am-3pm, 4pm-7pm
CONTINUITY Each GP keeps their patients’
medical records to themselves
All doctors have access to the same medical
records, enabling them to provide holistic and
OF CARE without sharing data continuous care
COST High overhead costs; low volume during Integrated care: optimize and save costs
clinic off peak hours though efficient allocation of resources
MANAGEMENT
*Source: MOH Primary Care Survey 2014, Pacific Prime Private Insurance Inflation Report 2018Lower Loss Ratio
INGRAINED CONSUMER LOCALIZATION OF MINDSET & HABITS HEALTHCARE PRACTICES
Changing mindsets, nurturing behaviour
2018
build better content + acquisition of new users2019
CODE
$5 OFF
H U AT 5
MARKETPLACE NP Open House >500+
Official Launch NTU INVASION Download Signup
1st DA Health Bazaar >1500+ Acquisition
JAN FEB MAR APR MAY
Influencer
Campaign
99cent HomeTeamNS Event
Student Ambassadors campaign >600+ Signup
every download sign up $3 75 RedemptionGojek Work Out Event OCBC
P&G Family Day NP FitLah Fest Wellness Fiesta Kiztopia
MAY SEP NOV
GE Stepperboard
TOKIO MARINE Murex Bloomberg Challenge2020
Keep Viruses Away
JAN FEB MAR APR MAY
GE Agency
KickOff 2020 (6Jan)DA Health Protect
24/7 Island wide GP Coverage
GE GCC Phase 2
MAY JUL AUG
GE GCC Phase 1Learnings From Covid-19
Learnings From Covid-19
Pandemic accelerated Supporting Singapore’s fight New services launched
adoption of telemedicine by against COVID-19 • Covid-19 Advisory Clinic
5-10 years • Telemedicine support at ferry • Mental Wellness Module
• 3- to 4-fold increase in demand terminal checkpoints • Primary healthcare + insurance
• 9X growth in medication refill • Primary care to home quarantined subscription package
• 2X increase in GPs joining DA individuals via DA app
platform • Issuance of Fit-To-Fly certificates to
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