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Annual Review
www.resolution.org.uk
Chair and Chief Executive’s Foreword
Moving forward together
Resolution has continued to deliver for family justice professionals through another
milestone year of achievement.
We started the year with our membership control, this now looks certain (fingers
60%
survey which gave us valuable insight into crossed!) to be made law in 2020. Our
members positive view of our performance wider policy work will continue on issues
and what our priorities should be. Members such as cohabitation reform, Brexit,
of member's have
ranked training and learning opportunities championing early legal advice and
undertaken Resolution
as one of the key benefits of being part ensuring that more of the public are aware training in 2019
of our family. We hope more members will of and benefit from the full range of dispute
participate in 2020, especially as a highlight resolution techniques and multidisciplinary
of the past year has been the unveiling of approaches that Resolution members can
our dedicated training suite. Based at provide. We have learned a huge amount are helping to contribute to a movement
Resolution HQ in central London, this space from our work and engagement with policy that is affecting positive change in the
allows us to offer members a wider array of and law makers on the no-fault campaign. family justice sector.
training opportunities than ever before. We We will work closely with our expert
have also prioritised the development of committees to provide ministers, MPs and We thank you all for your contribution to
online learning to ensure that all members, officials with advice and compelling Resolution’s work – we couldn’t do it
regardless of location, can participate arguments to improve family law legislation without you!
and benefit from the training and and policy in 2020.
learning venue.
Our success in 2019 is down to the
Significant progress was made in our support and participation of our members.
campaign to secure no-fault divorce and Each time one of you attends a committee
despite some set-backs (a general election) meeting, takes part in our conferences or Colin Jones Margaret Heathcote
which were out of our (and anybody else’s) training events, or responds to a survey you Resolution CEO Resolution National Chair
Our success in 2019 is down to the support and participation of our members. Each time one of
you attend a committee meeting, takes part in our conferences or training events, or responds to
a survey you are helping to contribute to a movement that is affecting positive change in the
family justice sector.
2 www.resolution.org.uk
Chair and Chief Executive’s Foreword
Contents
2 Foreword
4 2019 at a glance
6 Members’ survey
7 Diversity and Inclusion
8 Changing practices
9 Resolution website
10 Family law reform
12 Professional development
14 2019 in pictures
16 Your committees in 2019
18 Around the regions
20 YRes
22 Our membership
23 Resolution team
24 Financial overview
26 Your National Committee
27 Volunteers
National Chair Margaret Heathcote and Chief Executive Colin Jones.
Annual Review 2019 3
2019 at a glance
2019 at a glance
We want to see a world where families facing
change are supported to achieve constructive
39
regional
outcomes by a community of committed family groups
justice professionals.
6,500+
members
1,000+
volunteers 29
YRes groups
4 www.resolution.org.uk
2019 at a glance
712
million+
1,100+ opportunities to hear about
our work in the media
members now qualified
as accredited specialists
239
hours of video viewed
on Learn Resolution,
120 +
providing a library
of resources to
help members and
training events including
conference and
their firms
128k
regional events unique
web visits
Annual Review 2019 5
Members’ survey
Members’ survey
In Spring 2019, we undertook a major member research project to help us understand our
members; what they need and want, how they make use of their membership and identify
areas where Resolution could have a greater impact. We benchmarked results against a
previous one taken in 2016.
A Net Promoter of members told us of members believe
+64 Score for 2019 85% that Resolution 96% that, without
membership supports Resolution, the
their professional government would
development not have committed
to changing the law
The big highlight: A +64 Net Shifting perceptions Campaign priorities
Promoter Score Our Code of Practice continues to form the We work hard to raise awareness of
A Net Promoter Score (NPS) is used to foundation of Resolution’s work. It remains the issues that affect those working in
gauge the loyalty of an organisation’s a major reason for joining Resolution and family law, and you can read elsewhere
members/customers and their willingness satisfaction in this area among our (Pages 10 – 11) about some of our policy
to recommend it to someone else. Scores members is increasing. However, we are successes. In recent years we have rightly
range from-100 to +100, with a positive so much more than the Code of Practice focused on the introduction of no-fault
NPS score considered good and a score and are pleased that the perception of divorce. Our survey showed 96% of
above 50 considered excellent. Resolution as a single-issue organisation members believe that, without Resolution,
is shifting. the government would not have committed
In 2016, Resolution’s NPS score was a to changing the law.
strong +40, however we are thrilled to There has been a sharp rise in the number
have seen this increase to an exceptional of members who believe the main purpose We want to see those sorts of numbers
+64. A key contributing factor to this score of Resolution is challenging and improving replicated across all our campaigning work,
is the pride our members feel – more than existing models of practice, up from 14% and over the next couple of years we will
90% of respondents said that they are to 24%. Over 85% of members told us that be looking to involve all our members in
proud to be a Resolution member. Resolution membership supports their a big piece of work to set out our vision
professional development. for a family justice system that works
for everyone.
6 www.resolution.org.uk
Diversity and Inclusion
Diversity and Inclusion
A remarkable 48% of members contributed to Resolution’s first membership diversity
survey. These findings will underpin the work of the Equality, Diversity and Inclusion (EDI)
Committee as they develop a strategy for creating a more representative and welcoming
organisation for all.
Now we have the data it
is incumbent upon us all
to become more inclusive;
to really think about how
we can achieve a truly
diverse membership.
You can expect lots of
hard work by the EDI
Committee. We can’t
The survey found that the ethnic background The lesbian, gay, bisexual and transgender
bring about an inclusive
of Resolution's membership broadly reflects (LGBT) membership is reflective of the
that of the whole UK workforce. It does general population but more of our members welcoming organisation
not, however, reflect the population of are gay or bisexual than across the wider alone. But together with
lawyers, with Resolution members lawyer population. all of you and the staff
disproportionately white.
7.5% of Resolution members declared team, we can.
Over half (53%) of our members state they are themselves as having a disability whilst Jo O’Sullivan, Chair of the
Christian with over 30% of members having no just under half of members have caring Equality, Diversity and Inclusion
religious affiliation. In comparison with the responsibilities for children, the elderly Committee
population of lawyers, those of Muslim faith or someone with a disability.
are most underrepresented in the Resolution
This snapshot of our membership will inform
membership, as are Hindu, Buddhist and
our work and act as a baseline to measure
Jewish although to a lesser extent.
the success of the action we take now and
in the future.
Annual Review 2019 7
Changing practices
Changing practices
Resolution constantly looks for ways to support members
through the ever-changing environment they work in.
Some of the cases are
already being shipped off
to courts 80 miles away.
We are hearing stories of
people who just cannot
make a half hour
Resolution has partnered with Law for Life to create Jo Edwards, chair of the Family Law Reform Group appointment over in
Affordable Advice
Brighton or Hastings when
Legal aid cuts have resulted in a huge rise in In 2019 your responses to our court survey they have childcare
the numbers of Litigants in Persons (LIPs). gave us compelling evidence to present to responsibilities. So our
In response Resolution has partnered with MPs investigating the court modernisation predominant concern is
legal charity Law for Life to launch Affordable programme. Nearly half (49%) of respondents
access to justice.
Advice – a referral service which blends online said courts they had historically used for
step-by-step guidance with offline legal advice family cases have closed. Three quarters Jo Edwards, Resolution Family
from a panel of Resolution members. This of members said that the ability to easily Law Reform Group
project delivers affordable fixed fees, price access the right information in a reasonable
transparency and unbundled legal advice. timeframe from the court by email or
It encourages early intervention and telephone has got worse or much worse.
addresses the obstacles that have, in the
The Justice Select Committee's final
past, prevented people accessing legal advice.
report called for HMCTS to set and publish
We support members through campaigning, ambitious targets for divorce completion, an
training, good practice guidance, and regular immediate moratorium on court closures and
articles and content about the changing face recommended that planned staffing cuts do
of family justice. Members are updated not go ahead. This is another example of how
through the year with our regular e-mail Resolution allows members voices’ to be
bulletins and the bi-monthly magazine, heard in the corridors of power.
The Review.
8 www.resolution.org.uk
Resolution website
Resolution website
Resolution is putting more information and resources online. Our redeveloped website
helps all members, whatever your priorities, to thrive in your profession.
Put your best foot forward with potential Embody the values of our Code of Practice Fast-track your development
new clients • Our Code of Practice is at the heart of • New information and resources are
• Showcase your services to potential new everything we do, and our new website published on our website by Resolution’s
clients on our Find a Professional search makes it easier than ever to access specialist committees each week.
tool. Make the most of this opportunity resources to support using the Code in
• Can’t make an event? Get the audio
by updating your profile, adding a your practice.
online and browse the knowledge bank
summary about yourself and uploading a
• Access newly updated good practice to see resources from past courses.
photo.
guidance which will help you better
Thank you to all those members who’ve
• Get free access to online products which integrate the principles of the Code into
already taken advantage of the new
will help you draft documents quickly and your work.
enhanced profile page – log in today to add
easily. We include extensive footnotes to
• Order free copies of the Code of Practice your photo and more information to help
help you avoid common pitfalls.
to give to clients, showcasing your members of the public choose you as a
• Develop your business with access to our commitment to a non-confrontational Resolution member. resolution.org.uk/
library of resources ranging from approach that puts children’s needs first. my-account/
marketing materials to discounted loan
products, and a whole lot more.
Enhance the way you work
• Keep up to date with the latest best
practice with our cutting-edge resources.
• Browse and book places on our regular
in-person training events. Online courses
are available at any time.
• Link up with your local Resolution and
YRes committees and be a part of our
growing community.
Annual Review 2019 9
Family law reform Family law reform Our campaigning to improve the family justice system accelerated in 2019 with major progress to secure no-fault divorce, support for members through Brexit uncertainty and putting our members and your issues front and centre in the General Election campaign. Resolution hosted a roundtable discussion in March to solve the 'mad riddle' of Brexit. Divorce without blame The Brexit question? Domestic Abuse Bill Our 30-year campaign to get no-fault Resolution provided regular briefings to Members continued to campaign to end divorce on the statute books looked as if it ensure members were kept up to date the cross-examination of domestic abuse was finally secured when the Government and advised on how to future proof their victims by their alleged perpetrators, with called a General Election throwing the work as Brexit approached. During the legislation due to be re-introduced soon. legislative agenda into disarray. Frustrating implementation period, all EU family law Resolution will also work with our partner as this was, Resolution put no-fault divorce instruments will continue to apply, and the organisations to continue calls for many of at the centre of its Fairness for Families UK will remain subject to the 2005 Hague the measures already commonplace to manifesto, gaining firm commitments from Convention. However, if an EU-UK deal is protect vulnerable people in the criminal all the main parties that they would not finalised by the end of 2020, no-deal is courts – such as privacy screens, separate introduce legislation in the next Parliament. firmly on the table again. Fortunately, waiting areas and the ability to give Finally, Resolution’s three decades-long Resolution hosted a roundtable discussion evidence by video link – to be implemented campaign to end the blame game, driven in March with prominent family lawyers to in family courts. forward by members, looks as if it is about make sense of the ‘mad riddle’ of Brexit, to be realised. and the implications of a no deal scenario. 10 www.resolution.org.uk
Family law reform
In the run-up to the December election, 19 briefings delivered to members
throughout year
Resolution published its Fairness for
Families manifesto which focused on Quarterly policy briefing opened
more than 6,800 times
four key areas of reform:
5,000+ opens of our regular
1. No-fault divorce Brexit briefing
2. Legal protection for cohabiting couples at the end of their relationship Monthly legal aid briefing opened
3. Protecting victims of domestic abuse 5,300+ times
4. Funding for early legal advice for separating couples
All three parties committed to two or more of our asks in their election
manifestos which is a huge achievement for our organisation. ON TWITTER
You can see the manifesto commitments each party made below. Ministry of Justice @MoJGovUK
Our work to end the 'blame game' in
divorce proceedings moves a step
closer in @UKParliament today.
The biggest shake-up of divorce laws
in 50 years will:
Allow separating couples to move
forward more amicably
Support families to put children first
Nigel Shepherd @topfamilylawyer
When I queried the absence of the
Divorce, Dissolution & Separation
Bill from the Conservative Manifesto
@RobertBuckland kindly took the
trouble to confirm the position. Looking
forward to seeing the Bill in today's
Queen's Speech so we can finally
#endtheblamegame
Rita Veitch @RitaVeitch
Great to receive this response from
@michaelgove to my email about
@ResFamilyLaw’s #FairnessForFamilies
manifesto, including the need for
#NoFaultDivorce : “You have my
100% support for your manifesto!”
Annual Review 2019 11Professional development
Professional development
To support members’ professional development, Resolution runs a programme of
conferences, courses and events supplemented by a range of digital resources.
Financial Planning on Divorce and Over 160 practitioners attended YRes
Separation Conference Conference which focused on professional Our 2019 training
Run by the financial advisors on the Specialist development and wellbeing. The President highlights included:
Accreditation Committee, this inaugural of the Family Division, Sir Andrew McFarlane,
• Opening of our dedicated
conference covered a range of different delivered the keynote speech that explored
training suite at Resolution’s
topics. It included sessions on: financial the state of the family court, the future and
HQ in central London
remedies, safeguarding, mortgages, expert wellbeing among practitioners. Vice Chair
reports on pensions, and understanding the Matthew Richardson made a compelling
• New events covering varied
role of family consultants. It also looked at the case for promoting wellbeing and how
topics including: financial
specialist accreditation that Resolution focusing on oneself can lead to better
planning on divorce, Sharia Law
offers financial planners. outcomes for businesses as well as for
Forum, mental health skills and
clients.
DR Conference business skills
The 2019 DR conference in Nottingham National Conference
Former chair Nigel Shepherd was • New courses including: Child
was sold out, with over 200 delegates from
awarded honorary lifetime membership Inclusive Mediation and
across the country. Highlights included a
of Resolution at our National Conference Advocacy for Family Lawyers
keynote address from Mr Justice Cobb
and the Henry Brown Lecture delivered in Manchester in recognition of his three
decades of campaigning for no-fault • Expanded our archive of digital
by Angela Lake-Carroll. Debates at the
divorce. Workshops covered parental learning content
conference included: Forcing people to
mediate/collaborate: can that ever be a conflict, practitioner self-care, pensions,
realistic option? Brexit, cohabitation claims, the future of
family law and much more.
YRes Conference
members collaborative hours of Resolution
attended practitioners and training delivered
1,000+ Resolution
364 mediators trained
1,700+
conferences
12 www.resolution.org.ukProfessional development
Congratulations to all who achieved
accredited status in 2019
Shelly Ali Emma Leavesley
Tariq Ali Samantha Little
Carmelita Ardren Sophia Maloney
Chris Barber Laura Martin-Read
Sarah Barr-Young Julie McCrery
Daniel Beattie Lucinda McWatt
Ceri Boland Fiona Mould
Sudesh Bopitiya Jas Nijher
Gamaethige Leonie Nkuo
Camilla Burton-Baddeley Priyal Patel
Taranjit Chana Sarah Platt
Maria Coster Jemma Pollock
Kate Elliott Nira Puri
Elinor Feeny Harjit Kaur Rait
Emma Ferson Rachel Robert
Cheryl Grace Zoe Robinson
Lauren Guy Sonja Rogers
Madelaine Hailey Dominic Savage
Mark Heppinstall Samantha Smith
Andrea Huckstepp Stacey St. Clair
Debra Jackson Georgina Stavrou
Rachel Jaysan Rebecca Sykes
Sarah Jones Matthew Taylor
Natasha Khakhar Philippa Tudor
Katharine Kilburn Eleanor Webster
Marie Kilgallen Craig Yeung-Williams
Rory Laide Rebecca Wolfenden
Andrea Latham
Annual Review 2019 132019 in pictures 2019 in pictures 1 2 3 You were celebrated… 1. Elaine Richardson won the John Cornwell Award 2019 presented at Resolution’s national conference. 2. Philip Wilkins wins Family Law Legal Aid Lawyer of the Year. 3. Nigel Shepherd accepting his honorary lifetime membership of Resolution in recognition of his tireless campaigning for no-fault divorce. 1 2 3 You shared your expertise… 1. Family Division President Sir Andrew McFarlane was the keynote speaker at Resolution’s conference in Manchester. 2. Head of Standards Angela Lake-Carroll speaking at a workshop at Resolution national conference. 3. Peter Dunne of the University of Bristol delivering a workshop on transgender issues in family law. 14 www.resolution.org.uk
2019 in pictures
1 2 3
You sharpened your skills… 1.Resolution members successfully completed the Collaborative Practitioner training course at our
dedicated training suite in June. 2. Members taking part in the updated Code in Practice course which now focuses on a different area of family law in
each session. 3. Resolution members celebrating after becoming trained mediators through Resolution training.
You kept Resolution in the spotlight… And you met your heroes!
Resolution national chair Margaret Heathcote interviewed by Family Law. Amanda Adebola meets former Supreme Court president
Lady Hale at a Resolution event in Tees Valley in September.
Annual Review 2019 15Your committees in 2019
Your committees in 2019
Resolution is run by members, for members. Committees lead the way on much of our work
and we’d like to thank committee members for their time and expertise.
The Children’s Committee gave evidence The Dispute Resolution (DR) Committee The Innovation Group provided affordable
to the President’s Working Group for produced guidance for mediators on legal advice to separating couples through
Medical Experts, promoted their Parenting drafting consent orders, created a model the Affordable Advice project and
Plan and delivered a workshop at National for Child Inclusive Mediation with the FMC developed processes for reviewing new
Conference. In 2020, they’ll produce the and developed new models of working for ideas, services and technology for
private law children orders precedents, the future of family law. In 2020, they will members. In 2020, they will produce a
publish a Good Practice Guide for Public continue to promote new models of family workshop and seminar, review technology
Law proceedings and hold more training law practice and develop training to enable, for members and takeover Resolution’s
events and workshops. particularly YRes members, to train in DR national Twitter account for a time.
earlier in their career.
The Cohabitation Committee published The International Committee advised the
new Cohabitation Claims and Cohabitation The Domestic Abuse Committee produced government on Brexit and achieved key
Agreements and hosted a workshop at a new toolkit to screen for domestic abuse amendments to no-deal legislation. They
National Conference. In 2020, they plan to and has promoted core issues, such as also provided regular Brexit briefings for
raise awareness about the lack of legal securing justice for and protecting victims, members and recorded a round table
protections for cohabiters and schedule in the Government’s Domestic Abuse Bill. discussion about the impact of Brexit.
training at the YRes National Seminar. In 2020, they’ll campaign for a simplified In 2020, they will highlight the impact of
means and merits test for victims and will online divorces on international cases and
The Collaborative Working Party issued investigate training available for members push for changes to the system including
regular e-bulletins, made training available dealing with abuse cases. the need for effective issuing and service
on Learn Resolution and conducted POD of petitions.
visits to support collaborative and multi- The Equality, Diversity and Inclusion
disciplinary working. In 2020, they will add Committee produced the results of The Legal Aid Committee responded
podcasts and internet-based training to Resolution’s diversity monitoring survey to consultations on the introduction of
their e-bulletin, work with regional groups and recommended equality training for £25,000 limit on certificates, expert
to support collaborative practice, and committee chairs, NC, staff teams and witness and on new digital ways of
support PODs with marketing advice. themselves. In 2020, they will publish working. In 2020, they want to increase
guidance notes on disability, modern the type of certificates with a £25,000
The Drafting Committee launched its families, religions and culture. limit, work with LAA to make VHCC cases
online drafting resource allowing members easier to manage, as well as improve
to build consent orders without needing interim advocacy payments to solicitors.
to use a paid product. This tool can be
accessed on the Resolution website.
The committee will roll out the nuptial
agreements precedent in 2020.
16 www.resolution.org.ukYour committees in 2019
The Litigants in Person Committee The Publications Board updated the The Training and Learning Committee
created resources to ensure LIPs were Resolution Handbook and developed provided strategic oversight on the delivery
better informed, easier to work with and practice notes on culture, diversity, religion, of training. In 2020, they will identify skills
knew when to seek advice. They created domestic abuse and crime. In 2020 they that would enhance members’ practice and
packs for courts to send to LIPs when will publish practice notes on pensions and develop training packages around these.
issuing various applications. In 2020 they’ll pensions implementation as well as looking They will support work to make DR
look at ways to promote the resources, link at information for non-lawyer Resolution processes more mainstream and develop a
up with other organisations involved with members. The handbook will be published new approach to accreditation based on
LIPs and create resources for mediators. in the autumn. modules.
The Parenting After Parting Committee The Specialist Accreditation Committee The YRes Committee held their second
launched podcasts highlighting resources created a video highlighting benefits of the conference with their Chair and Vice Chair
available to members, fed into Private Law scheme and continued the Assessors’ Day presenting a session that detailed how
reform consultation and arranged a to evaluate the scheme. In 2020 they will being good to yourself can be good for
takeover of the national Resolution Twitter encourage members of the Bar to become business. They also laid out a timetable for
account to promote the work of the specialists, launch new portfolios of a Wellbeing Policy set to be implemented
committee. In 2020, they will produce a multi-disciplinary practice and FGM as well by 2021. Over the next year, they will
new comprehensive guide for members to as open a dialogue with the Scottish Family gather data on wellbeing to inform their
use with clients and continue to develop Law Association over cross border policy and a YRes Chairs Forum is planned
training. jurisdictional issues. for October.
The Pensions, Tax and Financial Remedies The Standards Committee updated the
Committee published a Pensions Advisory Code in Practice course and the Good
Group report, participated in a Financial Practice guide on communications. In 2020,
Remedy Pilot and coordinated two they will support a campaign to relaunch
workshops on tax and pensions at National the Code, complete a Good Practice Guide THANK YOU
Conference. In 2020, they will monitor the on dispute resolution as well as ensure all to all our committee and working
impact of Brexit on financial remedy Good Practice Guides are easily accessible. party members who dedicate their
matters as well as other changes in law and time and expertise to develop
practice that will affect members. resources and services for members
and to support Resolution's
campaigning.
Annual Review 2019 17Around the regions
Around the regions
Across Resolution, 41 regional committees provided
members in their area with opportunities to learn,
network and get involved in over 100 Resolution events.
Tees Vall
ey
Manchester
Hertfordshire
Nottingh
18
am www.resolution.org.ukAround the regions
South Yorkshire
Bristol
Surrey
West Mid
lands
Annual Review 2019
Yorkshire 19YRes
YRes
Supporting professionals with up to 10 years’
PQE, the YRes network went from strength to
strength in 2019
YRes members in discussion between sessions.
The National YRes committee pictured at the second ever
YRes conference in London.
In June 2019, we held our second National YRes
Conference in London, supported by the President of
the Family Division, Sir Andrew MacFarlane. The goal
of the conference was to provide delegates with the
tools and confidence to make changes and be the best
family lawyer they can be; examining the personality 1,700
traits of family lawyers and what drives them. YRes members
Wellbeing has been a major priority for YRes over the last
three years. In March, our Chair and Vice Chair presented
at National Conference on wellbeing and how being
good to yourself can be good for business. This past
year paved the way for the foundation of our Wellbeing
Policy. Collaborating alongside external partners, our aim
is to put wellbeing at the heart of Resolution and provide 29
members with support throughout their career. Regions National YRes chair David Lister welcomes attendees to YRes conference
20 www.resolution.org.uk/YResYRes
As Chair, and as the only
remaining original
committee member since
its formation, I am proud
to see how YRes has
developed and the positive
impact it has had on
members. It is also
pleasing to see how being
Delegates pictured listening to speakers at Conference. Vice Chair Matthew Richardson speaking about part of the YRes
wellbeing at YRes conference.
Committee has benefited
former committee
members’ careers,
providing a professional
springboard for those
involved.
David Lister,
National YRes Chair
For more information on
getting involved with your
local YRes group, visit
www.resolution.org.uk/YRes
YRes conference is a great place to network with other young family law professionals.
Annual Review 2019 21Our membership
Our membership
6,541 391 664
members student members new members
(end of Dec 2019) (end of Dec 2019) (joined during 2019)
All Resolution members New members
14% 34%
Members/associates Members/associates
Members 86% Members 66%
Associates 14% Associates 34%
86% 66%
Members Associates Profession Gender
Solicitor 86% Financial professional 32% Solicitor 54% Male 24%
Legal executive 7% Resolution supporter 26% Trainee solicitor 14% Female 76%
Barrister 4% Trainee 21% Financial adviser 14%
Mediator 2% Other family justice 7% Barrister 7% Age
Paralegal & family law 1% professional Legal executive 3% under 30 33%
assistant Expert witness 4% Other 8% 30-39 37%
Resolution Financial 1% Lawyer from another 4% 40-49 16%
Accredited Specialist jurisdiction
50+ 14%
Therapeutic 2%
professionals
Other 3%
As at end December 2019
22 www.resolution.org.ukResolution team
Resolution team
Colin Jones Matt Bryant Claire Easterman Sue Gunn Paul Smith
Chief Executive Director of Communications Director of Operations Director of Membership Director of Finance
Support
Patrick Daniels Angela Lake-Carroll Paul Milner Ken Savage-Brookes Rachel Rogers
Head of Professional Consultant Head of Head of Editorial and Head of Marketing Head of Policy
Development Standards Publications
Karen Rushton Khadiee Campbell Louisa Grisdale William Murphy Kayleigh Cella
Head of Complaints Project Manager Training Facility Manager Communications Manager Membership Support
Administrator
Orla Cubitt Caiaran Mullany Denise Sullivan Katrina Fleming
Standards Administrator Membership Services Dispute Resolution Finance Assistant
Administrator Administrator
Annual Review 2019 23Financial overview
Financial overview
In 2019, Resolution’s income totalled £2,326k. Of this, over half came from member
subscriptions with much of the rest generated by training and learning activities.
Membership continues to be at the heart of our members. This has already seen a better than
organisation, in terms of the focus of our core expected income from training, and the
activities, the promotion of our Code of Practice, development of new and increased learning
and our financial performance, through subscriptions content for members.
and training income. Our ongoing work means our
The launch of our new website is already delivering
member numbers remain strong and on an upward
benefits for members in terms of raising their profile,
curve, which in turn means we are in a sound
making it easier to book onto training, and providing
financial position, enabling us to constantly and
a more streamlined online joining process for
consistently improve our service to members.
new members.
Overall, our total income (including subscriptions)
Breakdowns of income and expenditure are detailed
increased by 9%, and total expenditure increased
opposite, and the audited accounts can be found in
by 4% reflecting our prudent approach to spending
the members’ section of the Resolution website.
in the current market and acknowledging our
commitment of £122K of reserves for project work. We will continue to monitor our financial position
closely to ensure continued support for members,
During 2019 we continued the careful investment
structured through our seven areas of strategic
of our reserves, in line with the strategic objectives
intent. 2020 will see work to further enhance our
and activity previously agreed by the Board – chiefly
Resolution membership experience, with activity to
on the development and launch of our new website,
make more family professionals aware of the benefits
as well as specific projects around membership, and
of Resolution membership.
training & learning. We ended the year with an
overall surplus of £88.8k, chiefly due to a
combination of strong trading performance,
operational savings and careful cost control.
This careful financial control is particularly important
in the context of our office merger and relocation in
2018, together with investment in a new training
and learning suite. Both of these have led to greater
efficiencies, as well as having more control over our
training supply and costs, as we work to deliver
further improvements to our training offer to
24 www.resolution.org.ukFinancial overview
3% 5%
3%
Income
£000s %
Subscriptions 1,391 60%
Training 673 29%
Publications/other 72 3%
29% 60% Accreditation 62 3%
Investment income 128 5%
TOTAL 2,326 100%
Expenditure
8% £000s %
5%
Training – general, accreditation, 1,223 55%
6% publications
Member support 233 10%
55% Influencing and engagement 356 16%
16% Office and administration 143 6%
Committees and governance 114 5%
Projects 168 8%
10%
TOTAL 2,237 100%
Annual Review 2019 25National Committee
Your National Committee
Resolution is run by members, for members. Margaret Nigel Shepherd Joanne Edwards
Heathcote Ex Officio Forsters LLP
Without the dedication, commitment and Chair Mills & Reeve LLP
Caroline Elliott
passion of our volunteers, we wouldn’t have Bishop & Sewell LLP
Simon Blain Shakespeare
achieved half of what we have this year. Graeme Fraser Treasurer Martineau LLP
Co opted Forsters LLP
David Emmerson
committee
Juliet Harvey Anthony Gold
OGR Stock Denton
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LLP
Chair
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committee Sarah Green
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Expatriate Law
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Committee Jones & Duffin LLP
Withers LLP
member
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Brabners LLP
Mills & Reeve LLP
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Farhana Shahzady
Committee Peter Burgess
TWM Solicitors LLP
member Burgess Mee Family
Hall Smith Law Elspeth Thomson
Whittingham David Gray
Edward Cooke
Solicitors LLP
Tom Farrell Edward Cooke
Co-opted Family Law As at 31 December
Tom Farrell 2019
Emma Cordock
Financial &
AFG Law
Mediation
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