ANZ Extras Package It's beyond just banking
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ANZ Extras Package It’s beyond just banking A GUIDE TO THE MANY BENEFITS | 10.12
Why ANZ Extras Package? Having a bank account is part of everyday life, but isn’t it time your bank account saved you time and money too? Isn’t it time your bank took a leap into the future and delivered additional benefits that really matter to you? We think it is. More than just banking At the heart of the ANZ Extras Package is an everyday bank account – plus you get all of the banking benefits you’d expect and more, like waiving the monthly fee for a credit facility attached to your account and bonus interest on your savings. But we’re also adding value that at first glance you may think is too good to be true.
2–3
We’ve used our expertise and
contacts to put together a
package that will save you time
and money. In fact, you could
see up to $750 a year in value1,
for only $18 a month!2
So get ready for some pleasant surprises, because
as an ANZ Extras Package member you’ll also receive:
roadside assistance
mobile phone insurance
discounted dining
home emergency assistance
discounted shopping, wine and gifts
great travel and accommodation offers
domestic travel insurance and accidental death insurance
access to tickets for some of the hottest events
In short, with an ANZ Extras Package you get a lot
more than just banking.
How do I become an ANZ Extras Package member?
It’s easy. To switch to an ANZ Extras Package
account, whether from another ANZ account
or another bank, visit any ANZ branch and speak
with one of our personal bankers, call us on 13 33 33
or go online anz.com/extraspackage
Real value in your world
When you examine the benefits you may start to get
a little worried, thinking: “This must cost a fortune!” or
“Sounds great, but what’s the catch? I bet I have to sign
up for the next five years!”
Let’s clear up those concerns right away.
What will it cost?
Whether its travel, entertainment, wine, gifts or shopping
there are many ways your ANZ Extras Package membership
could save you money, time and hassle. By using your
membership you will have access to hundreds of dollars
in value, for a monthly account service fee of just $182.
How long do I have to be a member?
There is no minimum sign-up period. Look out for your
welcome kit which outlines how you register at the
members’ website and receive your membership card.
In the event you want to stop your membership, then
you just let us know and you will no longer have access
to the exclusive benefits and no longer pay your monthly
account service fee – you will revert to a standard bank
account, where applicable terms and conditions, fees
and charges will still apply.
Contact us
Interested in becoming an ANZ Extras Package member?
Simply pop in to any ANZ branch and speak
with one of our personal bankers
Call us on 13 33 33, or
Visit anz.com/extraspackage
Already an ANZ Extras Package member?
Visit anz.com/extraspackage to access
the members website
However, if you need further assistance:
For your banking benefits call 13 13 14
(available 24 hours a day, seven days a week)
For your non-banking benefits call 1300 092 850
(available 9am to 5pm, Monday to Friday AEST)
4–5
Your benefits
We’ve split the benefits into four categories so it’s easy
to turn to the areas that most interest you.
Good times see page
Dining 8
Travel 10
Shopping 12
Gifts 14
Wine 16
Premium ticketing service 18
Useful things
Roadside assistance 20
Home Emergency Assist 22
Find a Tradesperson 24
Green Home Centre 26
Money matters
Everyday banking 28
Savings 30
Credit card 32
Protection
Mobile phone insurance 34
Domestic travel insurance 36
Accidental death insurance 38
Who can access these benefits 40
Important things you need to know 42
How much could you save?
Even if you use just some of the available benefits, being
an ANZ Extras Package member could save you a lot of
money. The amount of money you save will depend on
the things you like to do.
Currently or would
ANZ Extras Package benefit use the benefit?
Roadside assistance yes / no
Mobile phone insurance yes / no
Find a Tradesperson service yes / no
Home assistance & call outs yes / no
Accidental death insurance yes / no
Domestic travel insurance yes / no
An everyday bank account with
yes / no
Visa Debit access
ANZ Assured credit facility yes / no
ANZ Online Saver yes / no
ANZ First Visa yes / no
Ave monthly spend
Dining at restaurants and take-aways $____________________
Buying wine $____________________
Shopping online $____________________
Buying gifts & presents $____________________
Total
Total minus monthly account service fee ($18 x12 = $216)
6–7
Best of all, with an ANZ
Extras Package, there’s no long
waiting periods or saving points
required to use the benefits.
Estimated What you could
Benefit value save per year
membership fee covered $90 $_______________
premium covered $120 $_______________
membership fee covered $40 $_______________
membership fee covered $90 $_______________
premium covered $80 $_______________
premium covered $130 $_______________
no monthly account fee charged $60 $_______________
monthly credit facility fee waived $60 $_______________
ongoing bonus interest $20 $_______________
annual account fee credit $30 $_______________
What you could What you could
save per month save per year
/20% = $______________________ x 12 = $_______________
/10% = $______________________ x 12 = $_______________
/10% = $______________________ x 12 = $_______________
/10% = $______________________ x 12 = $_______________
$_______________
– $216 = $_______________
The above calculations are based upon certain assumptions. For details of the
assumptions, please visit anz.com/extraspackage and click on the ‘calculator’.
Good times:
Dining
Do you want to wine and dine at that hot new
restaurant? Or head to your regular table, where your
mouth waters at the very thought of ordering your
favourite meal. Then again, there are times when
nothing beats being curled up on the couch with
a DVD and a pizza.
We get it. A great meal, that you didn’t have to cook,
is one of life’s little luxuries and it would taste even
better if you could save a few dollars along the way.
What’s more, researchers (we know it’s a tough job
but someone has to do it) are constantly checking for
great places to eat, ensuring you have access to the
best new restaurants.
It’s easy to save. If you eat out twice a month spending
$85 per meal, then a 20% discount could save you $34
a month. Over a year, you could save $408!
28–29
8–9
There’s no limit to how often
you can save. Just think, if you eat
out twice a month you could be
saving more than $400 a year.
Now that’s beyond banking.
What’s in it for you?
20% off your bill, up to a maximum of $25
More than 1,500 participating restaurants
A simple online search engine, by area and cuisine
Great savings on take-away and home deliveries
Regular updates on new participating restaurants –
check out the member’s website
It’s simple to enjoy
Visit anz.com/extraspackage and select ‘dining’
to find exactly what your taste buds are demanding
and then, when it’s time to ask for the bill, simply present
your membership card (and voucher if required).
How do I become an ANZ Extras Package member?
Visit an ANZ branch, call 13 33 33 or go online
anz.com/extraspackage
Good times:
Travel
With a bit of planning, the days of paying full rate for
travel are well and truly over. But who has the time to
research every offer to ensure you are getting the best
value? As an ANZ Extras Package member we’ve done
most of the hard work for you, leaving you to enjoy your
holiday. And if the trip is for business, you’ll still enjoy the
same great savings.
Travel on Sale’s selection includes exclusive offers like
free stopovers, discounted flights and great rewards.
They’ve partnered with experts who have braved
sunburn, luxury lodgings and little chocolates on their
pillows to ensure that when it’s time for you to hit the
road, your hip pocket isn’t hit at the same time.10–11
Great travel discounts on fares,
accommodation and attractions.
Now that’s beyond banking.
What’s in it for you?
You could save 100’s of dollars on your next holiday
or business trip
$50 towards your first booking of $750 or more
(which must include more than just flights
e.g. accommodation) when you enter your exclusive
code online
Access to exclusive offers updated monthly
Offers often include: kids stay, play or eat free;
business and first class deals; free accommodation;
free stopovers; and many more exclusive offers for
ANZ Extras Package members
It’s simple to enjoy
Visit anz.com/extraspackage and select ‘Travel on Sale’
to check out the latest offers which are updated monthly,
then to book call the ANZ Extras Package Service Team on
1300 092 850 (our lines are open 9am to 5pm, Mon – Fri
AEST) and select the ‘travel’ option.
How do I become an ANZ Extras Package member?
Visit an ANZ branch, call 13 33 33 or go online
anz.com/extraspackageGood times:
Shopping
If you love a spot of retail therapy then get ready, because
we’ve got popular brands at bargain prices. Or, if the
thought of going shopping gives you the shivers, and
you just want to get it over and done with simply and at
the right price, then the ANZ Extras Package is for you.
Always on Sale provides access to an online super store
where you can save as much as 70% off the
recommended retail price. There are thousands of
products and the site is simple and straightforward.
Why wait for the twice yearly sales? Why battle the
crowds and struggle for parking, when Always on Sale
products are delivered to your door and just a click away?28–29
12–13
Still paying full retail?
That’s for people who are
yet to go beyond banking.
What’s in it for you?
An online super store with up to 70% off more
than 25,000 products, including leading brands
$25 towards your first purchase of $100 or more when you
enter your exclusive code online (excludes movie and
theme park tickets, phone cards and postage and handling)
A further 10% off the already discounted price
of all future purchases (excludes movie and theme park
tickets, phone cards and postage & handling)
Discounts on home entertainment, electrical, homewares,
toys, books, games, DVDs, lifestyle products and more
Exclusive monthly offers
It’s simple to enjoy
Visit anz.com/extraspackage and select ‘Always on Sale’ to
browse the incredible savings and buy conveniently online.
By the way, make sure you check out CashBack Corner and
the Clearance Shop for red tagged items at ridiculously low
prices. If you prefer, call the ANZ Extras Package Service
Team on 1300 092 850 (our lines are open 9am to 5pm,
Mon – Fri AEST) and select the ‘Always on Sale’ option.
How do I become an ANZ Extras Package member?
Visit an ANZ branch, call 13 33 33 or go online
anz.com/extraspackageGood times:
Gifts
Ok, it’s time to say sorry, I love you, congrats, goodbye, bon
voyage, happy birthday…or it’s a special occasion you’re
planning – or one you’ve forgotten. From last minute gifts,
to the experience of a lifetime, you’re covered.
Everything but Flowers is just what the name says.
From a beautiful hamper to flying a plane, it’s all
available online, including many unique and hard to
find gifts. It will save stress and deliver great value,
gift wrapped.14–15
No longer having to
trudge from store to store.
Now that’s beyond banking.
What’s in it for you?
$25 towards your first purchase of $100 or more when
you enter your exclusive code online (excludes gift
cards, movie and theme park tickets, phone cards and
postage & handling)
A further 10% off your future purchases (excludes gift
cards, movie and theme park tickets, phone cards and
postage & handling)
Unique and hard to find gifts, with personalised cards
Simple online shopping: search by gift, occasion,
price or age
Exclusive monthly offers
It’s simple to enjoy
Visit anz.com/extraspackage and select ‘Everything but
Flowers’ to browse the amazing array of gifts that will
surprise and delight. Then simply order online. Your loved
one receives their gift and you receive your discount.
If you prefer, call the ANZ Extras Package Service Team
on 1300 092 850 (our lines are open 9am to 5pm, Mon – Fri
AEST) and select the ‘Everything but Flowers’ option.
How do I become an ANZ Extras Package member?
Visit an ANZ branch, call 13 33 33 or go online
anz.com/extraspackageGood times:
Wine
Australia and New Zealand produce some of the world’s
great wines, but every time you turn around there’s a
new label. That leaves many of us sticking with our tried
and tested or walking the aisles of the bottle shop in a
glazed state of confusion wondering if the 19 year olds
behind the counter have any idea when they say, “Yeah
that’s a great drop”.
For ANZ Extras Package members we’ve found the
smart choice, TopWines. Sourcing from our most
acclaimed regions, priced from as little as $10 to
$100, you’ll find great value from wines that aim to
over-deliver. All wines are from 4-5 star vineyards.
You will enjoy the simplicity of choosing wine online,
the confidence of buying based on the ratings of experts
and the convenience of delivery straight to your door.
All that and exceptional value.28–29
16–17
Great wines that please the
palate, surprise your guests
and protect your pocket.
Now that’s beyond banking.
What’s in it for you?
Exceptional wines, many up to half the price of
similarly rated wine
$50 off your first purchase of $200 or more when you
enter your exclusive code online
A further 10% off all future purchases
Exclusive monthly offers
It’s simple to enjoy
Visit anz.com/extraspackage and select ‘TopWines’ to
browse a wonderful selection of both mainstream and lesser
known varieties and blends. Many are award winners or
have scores above 90 out of 100 from James Halliday wine
rating. If you prefer, call the ANZ Extras Package Service
Team on 1300 092 850 (our lines are open 9am to 5pm,
Mon – Fri AEST) and select the ‘TopWines’ option.
How do I become an ANZ Extras Package member?
Visit an ANZ branch, call 13 33 33 or go online
anz.com/extraspackageGood times: Premium
ticketing service
Do you remember camping out to buy seats for the big
events? Then came the online bingo of trying to get in
quick for seats that sell out in minutes. There’s got to be
a better way. And indeed there is!
As an ANZ Extras Package member you may never
need to line up again.
Preferred Seating can put you at the front of the queue
and even have a ‘wait list’ where you can register interest
for events before they have even been confirmed. If your
favourite show is confirmed, you will be contacted by
email, often before the tickets go on sale to the public.18–19
Great seats, without
the heartache and hassle.
Now that’s beyond banking.
What’s in it for you?
The chance to secure your tickets to must-see events
Buy your tickets before they go on sale to the
general public for sports, music and theatre
(you can even save up to 30% on movie tickets)
Be among the first to know about future events
Exclusive monthly offers
It’s simple to enjoy
Visit anz.com/extraspackage and select ‘Preferred Seating’.
There you can view special discount offers, including
‘tix 4 nix’, where you can grab some sensational last minute
deals. If you prefer, call the ANZ Extras Package Service
Team on 1300 092 850 (our lines are open 9am to 5pm,
Mon – Fri AEST) and select the ‘Preferred Seating’ option.
How do I become an ANZ Extras Package member?
Visit an ANZ branch, call 13 33 33 or go online
anz.com/extraspackageUseful things:
Roadside assistance
So you’ve locked your keys in the car, or you’re
dressed for success only to find your tyre is flat.
There is no need for your mood to flatten as well.
As an ANZ Extras Package member you get roadside
assistance included.
Any time, day or night, support is just a call away to get
you back on the road or, if needed, to organise to have
your car towed. Allianz Global Assistance’s national fleet
of service providers are available 24/7 and assist over
100,000 breakdowns each year.
If you currently have roadside assistance, consider how
much you are paying for the privilege and how much
you could save. If you don’t have roadside assistance
consider the peace of mind of knowing help is just a
phone call away.20–21
Someone to meet you
on the side of the road
and ease the burden.
Now that’s beyond banking.
What’s in it for you?
24/7 365 days a year national roadside assistance
3 free call outs in any one year
Assisting with flat batteries, flat tyres, keys locked in car,
breakdown, towing and emergency fuel delivery
If you have an accident we’ll help you coordinate
things such as towing and provide advice on standard
accident procedures
Emergency message relay (we’ll contact a loved
one if you can’t)
It’s simple to enjoy
As an ANZ Extras Package member, you don’t need to do
anything, until you need to use the service! The car that you
nominate during your first call out is the car that is covered
for future call outs. If you sell your car, the benefit can be
transferred to your new car.
If you need roadside assistance, simply call the ANZ Extras
Package Service Team 24/7 on 1300 092 850 and select the
‘roadside assist’ option.
How do I become an ANZ Extras Package member?
Visit an ANZ branch, call 13 33 33 or go online
anz.com/extraspackageUseful things: Home
Emergency Assist
Did you hear about the man questioned by the police
when caught crawling through the front window of
a home? Turns out it was his. Still, it could have been
worse: he may have fallen off a ladder or smashed a
window. When all he had to do was call Home
Emergency Assist. But then perhaps he wasn’t
an ANZ Extras Package member.
Ok, so maybe you won’t lock yourself out of the house,
although plenty of people do. Maybe your emergency
will be a broken water pipe or a gas leak. Help is just a
phone call away.
HomeSource’s operators are standing by 24/7 to help
you find tradespeople in your area when you need them.
After all, if you could plan your emergencies for business
hours they probably wouldn’t be emergencies.22–23
When the sewer bursts we
won’t leave you standing in it.
Now that’s beyond banking.
What’s in it for you?
24/7 assistance to source tradespeople in your area
2 free call outs in any one year
The first half hour of labour free
Call outs cover electrical, plumbing, gas or locksmith
emergencies (yes we know what it’s like to lock
yourself out of the house)
It’s simple to enjoy
As an ANZ Extras Package member your home is
automatically covered . (In the case of an ANZ Extras
Package with more than one member, only the address
of the primary account holder is covered). HomeSource’s
operators will assess the situation and, if needed, arrange
for a qualified professional to help.
If you need home assistance, simply call the ANZ Extras
Package Service Team 24/7 on 1300 092 850 and select
the ‘Home Emergency Assist’ option.
How do I become an ANZ Extras Package member?
Visit an ANZ branch, call 13 33 33 or go online
anz.com/extraspackageUseful things: Find a
Tradesperson service
Do you have problems finding a tradesperson? Does it
feel like you’re looking for a needle in a haystack? Well
we’ve found the solution to tracking them down for our
ANZ Extras Package members.
Find a Tradesperson is a simple search engine by area and
by trade. But much more than that, it’s your peace of mind.
Unlike some lists or co-ops where anyone can pay to
be a member, HomeSource are interested in one thing
and one thing only: your satisfaction. Service providers
must meet set criteria and are removed if they don’t
meet the required standards.24–25
Helping you find
licensed tradespeople
for all jobs, big and small.
Now that’s beyond banking.
What’s in it for you?
Access to vetted, licensed and insured tradespeople3
Tradespeople who have signed a code of conduct
and met set criteria3
Locate tradespeople in your area, via an easy to use
search engine
It’s simple to enjoy
Log in to anz.com/extraspackage and select ‘Find
a Tradesperson’. Then simply follow the steps.
How do I become an ANZ Extras Package member?
Visit an ANZ branch, call 13 33 33 or go online
anz.com/extraspackageUseful things:
Green Home Centre
The sand was scattered with thousands of starfish
washed up and dying. A little boy walked along picking
them up and putting them back in the water. A man
saw the boy and said, “You can’t save them all. What
difference does it make?” The boy placed another in
the water, looked up and replied, “I made a difference
to that one.”
A wonderful parable, reminding us we can all make
a difference. But good intentions need focus and
direction. Finding green products is not always easy
and it’s often expensive.
Now we can all afford to be part of the solution. As an
ANZ Extras Package member you’ll have access to
detailed information and energy efficiency tips via the
Green Home Centre website.26–27
A practical way to help reduce
your carbon footprint and
save money at the same time.
Now that’s beyond banking.
What’s in it for you?
Access to detailed information on how you can save
money on your energy and water bills
Learn about easy and affordable actions you can take
to reduce your carbon footprint
Please also see the ‘Always on Sale’ benefit to find
discounted energy rated and energy saving products.
It’s simple to enjoy
Log in to anz.com/extraspackage and select ‘Green
Home Centre’ to browse the green information.
How do I become an ANZ Extras Package member?
Visit an ANZ branch, call 13 33 33 or go online
anz.com/extraspackageMoney matters:
Everyday banking
Your ANZ Extras Package starts with an everyday bank
account that delivers all the flexibility and additional
features you deserve. You get unlimited everyday ANZ
transactions and you can transact via ANZ branches, over
the phone, online, by cheque and EFTPOS. To make
things simple, the only time you’ll incur additional ANZ
fees on your ANZ Extras Package account, is if you try to
or do overdraw your account and/or transact overseas4.
The ANZ Extras Package account also comes with
Visa Debit card access. That gives you the convenience
of shopping anywhere Visa is accepted, but doing it with
your own money. You can also use your card to withdraw
cash and pay bills online. It’s the smart, safe way.
You can couple your account with an ANZ Assured credit
facility5. A credit limit of $500 or $1,000 is available so you
will have the peace of mind of a safety net in case you
experience some short term cash flow issues.
What’s in it for you?
Unlimited everyday ANZ transactions
24/7 ANZ Falcon™ monitoring for unusual or suspicious
activity on your ANZ Access Visa Debit card28–29
A flexible bank account
and a credit facility with
the monthly fee waived.
That is ANZ banking.
The convenience and flexibility to bank and transact
as you choose
Access to the worldwide Visa network so you can
spend your money overseas, over the phone or online
We waive the monthly fee for the ANZ Assured
credit facility
What do you need to do?
Once you become an ANZ Extras Package member, your
ANZ Extras Package account comes with Visa Debit card
access, but you need to apply for an ANZ Assured credit
facility. To apply for an ANZ Assured credit facility you
can apply online at anz.com/extraspackage, and select
‘Assured’, or if you prefer, pop in to any ANZ branch.
Need help?
If you have any questions, pop into an ANZ branch,
head to anz.com or give us a call on 13 13 14 (our lines
are open 24 hours a day, seven days a week).
How do I become an ANZ Extras Package member?
Visit an ANZ branch, call 13 33 33 or go online
anz.com/extraspackageMoney matters:
Savings
It’s one thing to have easy access to your money.
It would be even better if you had more of it. That’s
where the ANZ Online Saver account comes in.
You can access your money instantly (via your linked
ANZ account) using ANZ Internet Banking and ANZ Phone
Banking. You can also pay bills via BPAY®. There is no
minimum balance required, no fixed term and no
withdrawal fees.
And, best of all, you will receive bonus interest of 0.20% p.a.
above the ANZ Online Saver standard variable rate for as
long as you remain an ANZ Extras Package member.
What’s in it for you?
Bonus interest of 0.20% p.a. above the ANZ Online Saver
standard variable rate (which is subject to change)
Access via your linked ANZ account using
ANZ Internet Banking & ANZ Phone Banking
No minimum balance
No withdrawal fees
No fixed term required30–31
Bonus interest of 0.20% p.a.
on top of the ANZ Online
Saver standard variable rate.
That is ANZ banking.
What do you need to do?
If you already have an ANZ Online Saver account you
will receive the bonus interest of 0.20% p.a. when you
become an ANZ Extras Package member. Bonus interest
is added to the standard variable ANZ Online Saver
interest rate (which is subject to change). In the case of an
ANZ Extras Package held by more than one member, the
bonus interest only applies to ANZ Online Saver account
held by the primary account holder.
If you don’t have an ANZ Online Saver account you can
apply at anz.com/extraspackage and select ‘Online
Saver’ or if you prefer, pop into any ANZ branch.
Need help?
If you have any questions, pop into a branch and chat
with one of our personal bankers, head to anz.com or
give us a call on 13 13 14 (our lines are open 24 hours a
day, seven days a week).
How do I become an ANZ Extras Package member?
Visit an ANZ branch, call 13 33 33 or go online
anz.com/extraspackageMoney matters:
Credit card
ANZ Extras Package members who apply (and are
approved) for an ANZ First Visa credit card, won’t need
to pay the normal annual account fee. And if you are
already an ANZ First Visa customer, we’ll credit your
annual account fee in subsequent years too!6
What’s in it for you?
Annual Account Fee will be credited when next charged
while you remain an ANZ Extras Package member6
24/7 ANZ Falcon™ monitoring for unusual or
suspicious activity on your ANZ First Visa
Extended Warranty 7 – double the manufacturer’s
expressed Australian warranty on most new goods by
up to 12 months when the entire purchase is charged
to your ANZ First Visa32–33
A simple, straightforward
credit card with worldwide
service and security.
That is ANZ banking.
90-day Purchase Security Insurance7 against loss,
theft or accidental damage over a range of new
personal items purchased with your ANZ First Visa
Worldwide emergency credit card replacement
What do you need to do?
If you already have an ANZ First Visa you’ll be credited
when your Annual Account Fee next falls due. If you don’t
have an ANZ First Visa, log in at anz.com/extraspackage
select ‘ANZ First Visa’ and click apply 6.
Need help?
If you have any questions, pop into a branch and chat
with one of our personal bankers, head to anz.com or
give us a call on 13 13 14 (our lines are open 24 hours
a day, seven days a week).
How do I become an ANZ Extras Package member?
Visit an ANZ branch, call 13 33 33 or go online
anz.com/extraspackageProtection: Mobile
phone insurance
So, you’ve accidentally dropped your mobile phone and
smashed it. Or you were running late to a meeting and left
your mobile phone in a taxi. Too bad. You’d better go buy
another one. It’s only money. But if you’re an ANZ Extras
Package member and you had registered your phone you
would have been covered.
It can be expensive if you need to replace or repair
your mobile phone, sometimes even more so if the
phone is included in a mobile phone contract with
your network provider.8
And it’s not just accidental damage that is covered, it
also covers accidental loss and theft. Simply register your
phone within 30 days of taking out your ANZ Extras
Package, and 14 days later you’re covered.34–35
Knowing who to call when
your mobile phone won’t work.
Now that’s beyond banking.
(Might be tricky without a phone,
so there’s always the website!)
What’s in it for you?
Covers one handset (must be less than two years old at the
time the claim is made) to a maximum of $800 (less the
excess that applies) covering:
Theft from a locked vehicle (when phone is concealed)
Theft from locked premises
Worldwide insurance
Accidental loss
Accidental damage including liquid damage
Breakdown
Unauthorised calls in connection with a theft8
It’s simple to enjoy or make a claim
As an ANZ Extras Package member you simply need to
register your mobile phone to be covered. To register, or
if you need to make a claim call the ANZ Extras Package
Service Team on 1300 092 850 (our lines are open 9am to
5pm, Mon – Fri AEST) or log in to anz.com/extraspackage
How do I become an ANZ Extras Package member?
Visit an ANZ branch, call 13 33 33 or go online
anz.com/extraspackageProtection: Domestic
travel insurance
You’ve been stuck in the terminal eating (and paying for)
airport food during a seven hour delay, although the
sour taste is actually caused by your bags being stolen.
Eventually you are on the flight, a missed connection;
your cruise ship was through the heads before you even
reached the dock.
Hardly a postcard perfect start. While we can’t ease
the frustration, as an ANZ Extras Package member you’re
covered for all of the above. Just be thankful you didn’t
have an accident in the rental car; although if you did,
you’d be covered for that too.
In fact, you (as the primary account holder), your
accompanying spouse and children are covered for
domestic travel insurance for multiple private trips a year.
As you’ve already seen, we’ll help you get away on some
fabulous holiday deals and, as an ANZ Extras Package
member, it’s good to know you won’t be on your own
when you get there, or before then for that matter.9
What’s in it for you?
Peace of mind, knowing you are covered for:
Lost, stolen or damaged luggage and personal effects
Medical repatriation if you become too sick
to travel while travelling
Cancellation of your domestic holiday due to things
like sudden injury, illness, death or redundancy
Emergency travel arrangements and
accommodation expenses
Excess on your rental vehicle should you have
an accident36–37
Standing by you when
you’re travelling.
Now that’s beyond banking.
It’s simple to enjoy
There’s no need for you to do anything right now,
apart from checking the ‘ANZ Extras Package Benefits
Terms and Conditions’ so you understand the details of
your cover. If you are an ANZ Extras Package member at
the time of any event where you have to make a claim you
are automatically covered. You can find the terms and
conditions at anz.com/extraspackage (in the case of an
ANZ Extras Package held by more than one member, the
primary account holder and their accompanying family
are covered).
What you do if you need to claim
Just call the ANZ Extras Package Service Team on
1300 092 850 (our lines are open 9am to 5pm, Mon – Fri
AEST), select the ‘travel insurance’ option and we can let
you know if you are eligible to make a claim and what
you will need (original documents etc.) to complete your
claim form.
How do I become an ANZ Extras Package member?
Visit an ANZ branch, call 13 33 33 or go online
anz.com/extraspackageProtection: Accidental
death insurance
Sadly, every year people die from unexpected accidents.
It’s not the most pleasant thought, so naturally many
of us don’t think about it. As a result, we often fail to
consider the consequences for our loved ones if the
worst should happen.
With ANZ Extras Package, the primary account holder’s
estate will receive $25,000 in the event of their accidental
death, which could help pay for some of the immediate
expenses, such as funeral costs.
For full details of this benefit and the exclusions that
apply, please read the ‘ANZ Extras Package Benefits
Terms and Conditions’.
Please note: In recommending this account to you,
ANZ consultants have not taken into consideration your
personal needs and financial circumstances in relation to
Accidental death insurance so you will need to consider
if this benefit is appropriate for you. If you have any life
insurance needs, please ask to see one of our ANZ
Financial Planners10.38–39
Simple straightforward assistance
when you need it most.
Now that’s beyond banking.
What’s in it for you?
The peace of mind of knowing your estate will receive some
compensation in the event of your accidental death.11
Your estate will receive a lump sum of $25,000
(if you suffer an accident that results in your death)
Your are covered 24 hours a day, 365 days a year,
anywhere in the world
There are no medical checks
You must be the primary account holder of an
ANZ Extras Package and aged between 18
and 80 at the time of the event
What do you need to do?
Right now, provided you are an ANZ Extras Package
member, nothing. You are automatically covered and
we already have your address details (in the case of an
ANZ Extras Package account held by more than one
member, only the primary account holder is covered).
Hopefully, nothing will ever be done with this policy
and your family will never need to make a claim.
After all, this is about peace of mind.
That said, you should check out the details and terms
and conditions at anz.com/extraspackage
Who does your family call for assistance?
Call the ANZ Extras Package Service Team on 1300 092 850
(our lines are open 9am to 5pm, Mon – Fri AEST), and
select the ‘accidental death’ option.
How do I become an ANZ Extras Package member?
Visit an ANZ branch, call 13 33 33 or go online
anz.com/extraspackageWho can access these benefits
In some cases benefits are only available to the nominated
primary account holder on the ANZ Extras Package account.
So, if you are opening the account with a partner or friend,
make sure you nominate the correct primary account holder.
To help you determine what’s best in your situation, and to
make sure you make the most of the benefits, below is a list
of the benefits available to each member.
Category Benefit
Dining
Travel
Shopping
Good times
Gifts
Wine
Premium ticketing service
Roadside assistance
Home Emergency Assist
Useful things
Find a Tradesperson
Green Home Centre
ANZ Online Saver
Money matters ANZ First Visa Credit Card
ANZ Assured Credit Facility
Mobile phone insurance
Protection Domestic travel insurance
Accidental death insurance40–41
Which account holder When can the
can use the benefit benefit be used
Upon receipt
All account holders
of welcome kit
First vehicle nominated
Primary account holder’s residence Upon receipt
of welcome kit
All account holders
Primary account holder
Within 1 week
Linked to the ANZ Extras Package account
14 days after registering
First mobile phone registered
your mobile phone
Primary account holder
Day ANZ Extras Package
(the 1st person nominated on the
account opened
ANZ Extras Package account)Important things you need
to know
The benefits available under the ANZ Extras Package are subject to full
terms and conditions. Please refer to ‘ANZ Extras Package Benefits Terms
and Conditions’ for details. You must be an Australian resident to use the
benefits under the ANZ Extras Package.
ANZ Extras Package account and banking benefits: Terms and conditions are
available on application. Fees and charges apply.
1 Up to $750 a year in value assumes customer uses the following benefits:
Roadside assistance, Home Emergency Assist, Find a Tradesperson, Domestic
travel insurance, ANZ Online Saver, ANZ First Visa, Frequent Values dining and
the ANZ Extras Package account.
2 Other fees and charges apply. Refer to ‘ANZ Personal Banking Account Fees
and Charges’ and ‘ANZ Extras Package Benefits Terms and Conditions’ for fees
and charges that apply.
3 Claims in relation to vetted, licensed and insured tradespeople and signed
code of conduct are made by HomeSoure Limited, not ANZ.
4 Please refer to ‘ANZ Personal Banking Account Fees and Charges’.
5 ANZ’s normal credit criteria apply to each application. Applicants need to
be 18 years of age and demonstrate capacity to afford to repay. Interest is
charged on the amount of credit used. The applicable interest rate can be
found on anz.com or by calling 13 13 14.
6 To be eligible for this benefit you must be the primary account holder of an
ANZ Extras Package account and the account holder of an ANZ First Visa.
Annual Account Fee credit will be applied at account anniversary and is
valid to one ANZ First Visa per member. Where the member has more than
one ANZ First Visa, the Annual Account Fee credit will be applied to the
oldest open account. All applications for credit are subject to ANZ’s credit
assessment criteria. Terms and conditions available on request. Other fees
and charges apply. Please refer to ‘ANZ Personal Banking Account Fees and
Charges’ for fees and charges that apply.
7 Extended Warranty and 90-day Purchase Security Insurance is underwritten
by Zurich Australian Insurance Limited ABN 13 000 296 640, AFSL 232507.
Terms and conditions apply to the cover provided. For more information refer
to the ANZ Platinum Cards Insurance booklet - Part 2 Zurich Policy Wordings,
which can be obtained at anz.com or by calling 13 22 73.
8 Mobile Phone Insurance cover is subject to terms, conditions and exclusions.
Please refer to ‘ANZ Extras Package Benefits Terms and Conditions’ for details.
National Underwriting Agencies Pty Ltd ABN 60 089 657 849 AFSL 246229 as
Lloyds Coverholders (NUA) and Pinpoint Pty Ltd have entered into a policy
under NUA’s Binding Authority with certain underwriters at Lloyds of London
to provide the insurance benefits. ANZ, Pinpoint Pty Ltd or NUA provide no
advice on this insurance. You are not a contracting insured and do not enter
into any agreement with ANZ, Pinpoint Pty Ltd or NUA as you rights are
provided by the operation of section 48 of the Insurance Contracts Act. There
is no obligation to accept any of the benefits of this cover. However, if you
make a claim under the cover provided, you will be bound by the terms and
conditions, exclusions and claims procedures.
9 Domestic travel insurance cover is subject to terms, conditions and exclusions.
Please refer to the ‘ANZ Extras Package Benefits Terms and Conditions’
for details. Primary account holder, accompanying spouse and financially
dependent children (provided you and your spouse are under 70 years and
your children under 21 years at the time of booking the trip and Australian
residents). Each private trip cannot exceed 60 days.
10 ANZ Financial Planners are representatives of Australia and New Zealand
Banking Group Ltd ABN 11 005 357 522, (ANZ) the holder of an Australian
Financial Services Licence Number 234527.
11 Accidental death insurance cover is subject to terms, conditions and
exclusions. Please refer to the ‘ANZ Extras Package Benefits Terms and
Conditions’ for details.
General notes:
This material advice does not take into account your personal needs and financial
circumstances and you should consider whether a product is appropriate for you.
ANZ recommends you read the ’ANZ Saving & Transaction Products Terms and
Conditions’, the ‘ANZ Personal Banking Account Fees and Charges’ and the ‘ANZ
Extras Package Benefits Terms and Conditions’ and the Financial Services Guide
before acquiring the product.
®Registered to BPAY Pty Ltd ABN 69 079 137 518.
™ ANZ Falcon is a trademark of Australia and New Zealand Banking Group
Limited (ANZ) ABN 11 005 357 522. Falcon is a trademark of Fair Isaac
Corporation.42–43
Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Australian Credit Licence Number 234527.
ANZ’s colour blue is a trade mark of ANZ. 75258 10.2012 W309129
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