April - June 2020 (Quarter 1) - Doncaster CCG
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April – June 2020 (Quarter 1)
This quarter’s ‘We Asked, You Said, You Did’ Report is the first report published by the CCG since the Coronavirus lock-down. The way
we work has changed significantly and all our face-to-face meetings and engagement has been stopped as a result of the pandemic.
Meetings and events have been cancelled and we have moved our work on-line. We appreciate some groups may find it difficult to
engage with us as a result and we are keen to make sure we have ways of making sure these groups are not ignored.
Below are some of the areas where we have engaged with local patient groups and members of our local community during the last
Quarter and the outcomes as a result.
We asked… You said… We did… Outcome…
As soon as the We have been asked for Our coronavirus page of the CCG We have included the latest information
coronavirus pandemic information in different website is the most visited page with on staying safe and well, together with
started we were tasked formats, including in easy approximately 2,600 visits each month. details of signs and symptoms of
with making read versions and in various coronavirus and how to get a test.
information available to community languages. We have recently divided this
the public which is information into several pages, to make We regularly update this information to
easy to understand We also include this it easier to navigate and find the provide a trusted source of information
and in suitable formats information in our regular relevant information. for the public, staff and patients.
and also regularly updates to staff and primary
updated. We asked care and through our social Where we can, we use photographs of
people on social media media and website. local people shared by the Doncaster
to provide their communications cell.
thoughts and views on
services and get in
touch if they had any
issues.
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We asked… You said… We did… Outcome…
From the beginning of Staff members at the CCG We asked staff to participate through 12 members of staff shared their desk
the lock-down period in have been keen to share our weekly email to staff and included tops with us and provided their tips and
March, we asked our their experiences with us and the feedback on Connect, the staff tools for combining work and being at
staff to share with us provide details of their intranet site. We ran the ‘Desktop home.
how they were finding working day, including their Challenge’ from March to June.
working at home and health and well-being Staff told us they find these features
send us a photograph routines and what they do help to build engagement and connect
of their desk. when not working to promote with each other, by offering and sharing
well-being. how they are coping with the current
Staff are working in situation.
kitchens, bedrooms,
living rooms and We can’t meet each other face-to-face
adapting well to the at the present time, but we can connect
new ways of working. through our regular updates and intranet
site to feel more in touch and connected.
Finding out about our colleagues helps
to build our understanding and
appreciation of their individual situations.
In May we celebrated Feedback we received was We included details of Captain Tom Captain Tom Moore raised over
the magnificent extremely positive and we Moore’s walk on our staff intranet and £32,000,000 and was invited to open the
achievement of celebrated the achievements social media. We also featured his Nightingale hospital in Harrogate.
Captain Tom Moore as wholeheartedly. fundraising in Dr Crichton’s Blog in
he walked round his April and also for Mental Health
garden to raise funds Captain Moore raised this Awareness Week in May.
and awareness for staggering amount just
NHS charities. before his 100th Birthday in
May.
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We asked… You said… We did… Outcome…
In April we became People told us they were We included details of our services Our information channels have been
aware that people unsure whether services remaining open on our website, in our strengthened and consolidated and we
were not using health were open or not and social media and also in the local are working together with our partners
and care services as whether it was safe to attend press. across Doncaster effectively.
much as we would or visit.
expect them to, and so We joined together with our partners Our posts about the Coronavirus facility
we began a campaign Many activities have been from health and care across Doncaster have reached approximately 66,000
to highlight how our cancelled and initial advice to include details in our Doncaster people in Doncaster.
services are open for was to stay at home and Covid social media: @CovidDoncaster
business and how to avoid unnecessary contact. on Twitter and Facebook.
get in touch with health
and care services We Also share information through the
during the current Comms Cell in a weekly newsletter for
Coronavirus situation. local residents.
We developed a local Doncaster
Coronavirus facility that can treat
people should they have Coronavirus
symptoms. This provides assurance
that help and support is and continues
to be available should people need
face to face help, support and
treatment.
We asked if people Older and vulnerable people We included details in Dr Crichton’s We are working across South Yorkshire
could help others may need help with shopping Blog for Volunteer’s Week in June and looking at the role of volunteers and how
during the coronavirus and everyday tasks, on our website of how to volunteer to we engage effectively with the voluntary
pandemic and we gave particularly if they live alone help others. and community sector. We aim to build
details of the local and and have no family close by. upon this work to increase resilience
national volunteering and sustainability within the sector.
opportunities. Patients with serious illness
and long term conditions
may also be shielding and
unable to leave their home.
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We asked… You said… We did… Outcome…
In June we celebrated We know the Covid-19 We began working with our primary Dr David Crichton’s Blog explained just
Carers Week and the pandemic has meant even care providers two years ago, to agree how exhausting it is for carers and that
theme highlighted this more people have taken on how we can best support patients who we should make our services as easy to
year was ‘Making unpaid caring roles to look are also carers. We are revisiting this access as possible for carers and think
Caring Visible’. after a loved one. Many work and finding out how we can help about ‘walking a mile in their shoes’.
people are unsure of the practices to adopt registers of carers
help and support available to and assign a carers co-ordinator to The CCG is an active participant in the
them as carers, including improve access to services for their council’s Carers Strategic Oversight
from their primary care carers. Group and is keen to highlight good
practice, and we worked with practice in support for carers. We
our local partners to help We used our website and social media regularly promote Carers Week and
signpost people to the right to highlight the ways we can support Carers Rights Day in November to
support. carers in Doncaster as well as our staff promote services and good practice for
who are carers. carers.
UPDATE: In February PPG members like the We took PPG members through the A growing number of PPG members are
2020, we attended the campaign and six themes campaign to date, including the reach now sharing NHS Doncaster CCG
Patient Participation align with feedback they and the impact of the campaign so far. primary care messages on Facebook
Group (PPG) network have received from their and Twitter, and an increasing number
to seek the views of local practices. It was agreed that Healthwatch of local practices are sharing these
members of the Doncaster would send details of the messages directly with their patients.
primary care campaign PPG network members campaign, ahead of each launch so
and discuss their asked if they could be PPG members can take an active role
questions about the included in emails to local in encouraging local practices to
development of practices when elements of display materials and support them to
Primary Care the campaign launched. communicate and engage with their
Networks in Doncaster patients.
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What we are likely to be asking you next . . .
Reporting Period: Quarter 2, July – September 2020
• We are working with our colleagues from the council and the Minorities Partnership Board to help us engage and
communicate effectively with people from Black, Asian and Minority Ethnic (BAME) groups around Covid-19, to ensure they
are able to stay safe. We know people from BAME groups have been disproportionately affected by coronavirus and we are
working together to improve the situation locally for Doncaster residents. Our work will start with a survey to find out how
people from these groups want us to communicate and engage with them, and this will populate our high level
communications and engagement plan which we are sharing with the Communications Cell in July.
• As a result of the ongoing Coronavirus pandemic, we are working with Healthwatch Doncaster to seek the views of patients
and members of the public that have accessed local primary care services since lockdown began in March 2020. Patients and
members of the public are encouraged to take part in the survey and share their views, particularly on online and video
consultations. A similar survey is also live for patients to have their say on their experiences of visiting Doncaster Royal
Infirmary.
• We are also working with Healthwatch Doncaster to seek the views of patients that have accessed our urgent and emergency
care services during the Covid-19 pandemic. This follows on from a project Healthwatch undertook in 2019, however with the
current situation around Covid-19 we would like to find out how patients have found our services with the changes they had to
make in response to the pandemic.
• As part of planning for ‘Flu clinics this winter, Healthwatch will be conducting a survey to seek the views of patients and
members of the public of whether they plan to have their vaccination, and how and where they would like to receive it this
year. Patients and members of the public are encouraged to take part in the survey and share their views, to help local health
services to deliver the ‘Flu clinics more efficiently, safely and conveniently.
• We will be holding our 2019-20 Annual General Meeting on Wednesday 2 September from 3:30pm to 5:30pm. This will be an
important opportunity for patients and members of the public to join us, hear about some of the work that has taken place over
the last financial year and ask questions to the senior management team at NHS Doncaster CCG. We are asking our
colleagues, providers, partners, patients and members of the public to join us for a virtual AGM and to send us any questions
they have for our Q&A session.
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