Arrival Guide - Murdoch University
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Arrival
2018
Guide
Contents Welcome to Murdoch University 02 Arrival Checklist 03 Contacting your Family and Friends 04 By Phone 04 Using the Internet 04 Accommodation Options 05 Student Village 05 Shared Accommodation 05 Homestay 05 Before you move in 06 Choosing your Accommodation 06 Signing a Lease 06 Once you have Moved In 07 Property Condition Report 07 Connecting to Utilities 07 Rent Inspections 07 Household Contents Insurance 08 Forms of ID 09 Banking 09 Getting Around Perth 10 Public Transportation 10 Driving 10 Car Ownership 11 Parking on campus 11 Taxis 11 Uber 11 Cycle 11 Shopping 12 Grocery Shopping 12 Discount Variety and Department Stores 12 Furniture 12
Second-hand Items 13 Price of Goods 13 Paying for Items 13 Returning Items 13 Working while you study 14 Rights and Responsibilities 14 Looking for a Job 14 Places of Interest around Murdoch University 16 Map of Perth Metropolitan area 18 Your Health 20 Medical Service 20 Counselling 20 Overseas Student Health Cover (OSHC) 21 How to find a doctor 21 How to make a claim 21 Safety 22 Emergencies 22 Personal Safety 22 After Hours Support Line 22 Security – Off Campus Escort 24 Sun Safety 24 Beach Safety 24 Transition to Australia – Living and Learning in a New Country 25 Social Culture 25 Academic Culture 27 UniEdge Transition Program 28 Language and Cultural Exchange (LACE) 29 Orientation Activity-The Process of Transition 30 Orientation Activity - What is near Murdoch University? 32 Important Contact Details 33
02
Welcome
to Murdoch
University.
Congratulations on arriving in Perth and welcome to Murdoch University.
We have packaged all the information you need to get yourself settled into life in Perth in this handy
Arrival Guide. By the time you have read this guide and attended orientation, you will know how to
get a mobile phone, find accommodation and set up a bank account. You’ll also learn handy tips on
how to settle into Aussie life and how to adjust to the academic and social culture here.
The Student Support Team are the main point of contact for international students at Murdoch so
please contact us with any questions you have, or come into the Student Centre to say hello!
Best wishes,
The Student Support Team.
03
Arrival Checklist
Have you…
Let your family know that you have arrived in Perth safely?
Secured long-term accommodation?
Opened a bank account?
Applied for a Tax File Number (TFN) with the Australian Taxation Office
(ATO) if you plan to work?
Requested your OSHC card?
Located the nearest supermarket and shopping centre to where you
are living?
Familiarised yourself with the public transport routes in your area?
Made arrangements for your children (including childcare and/or
requesting school placements)?
Added your Australian residential address in Murdoch’s student
information portal - MyInfo?
RSVP’d online for Murdoch University’s Undergraduate or
Postgraduate Student Orientation?
Enrolled in your units?
Familiarised yourself with campus?
04
Contacting your Family and Friends
By Phone
To make international phone calls while you are in Australia, you will need to dial 0011 + country code
+ area code (if applicable) + phone number.
If family or friends wish to call you from outside Australia, they will need to dial the international
access code for their country, followed by Australia’s country code (61), followed by the area code
without any leading zeros (so Perth is 8 instead of 08), and then the phone number.
International calls can be expensive when dialled directly, even for short calls. You will be charged a
certain amount per minute, and in some cases may be charged an additional connection fee.
You can purchase international phone cards from a Post Office, newsagency or at certain retail
stores. These cards will come with directions, and you can use these on your mobile. Phone cards are
significantly cheaper than calling direct.
Purchasing a Mobile Phone and Contracts
If you have brought your mobile/cell phone from home, making international phone calls can be
extremely expensive. Please check with your provider about the costs of using your phone while
overseas. Alternatively, you can purchase a mobile phone to use in Australia. Most mobile phone
companies in Australia offer pre-paid options, as well as plans which require you to sign a contract.
Be sure to understand what deal you are accepting before signing a contract with a provider.
Contracts require you to maintain service with that provider for a specified duration (1-2 years),
and may have large fees if you want to terminate your contract early.
The largest mobile phone providers in Australia are Telstra, Optus, Vodafone, Virgin Mobile, Dodo
and Boost.
Using the Internet
Computers with internet access are available in the library and in several computer labs across
campus. There is also a free wireless network called Eduroam which you can connect your own
laptop, tablet or phone to access the internet while on campus.
To login to Eduroam, your user ID is your student ID number@murdoch.edu.au. For example,
if your student ID number is 34567890, then your login would be 34567890@murdoch.edu.au.
Your password is the one you chose when you accepted your offer
Once connected to the internet, you can send and receive emails as well as use other instant
messaging apps such as Skype, WhatsApp, WeChat, QQ, FaceTime, Viber, Line, and BotIM.
Depending on the type of accommodation you have arranged, you may have access to the internet
already included. For other forms of accommodation including for those living at the Village, internet
access that can be used in your room can be purchased for an additional fee.
05 Accommodation Options If you have not arranged accommodation already, there are a variety of options for you while you are living in Perth. Student Village The Murdoch University Village provides on-campus accommodation in a range of furnished, self- contained apartments. If you choose to live at the village, you will generally have your own room but share a kitchen and bathroom with other residents. Short-term accommodation is also available at the Village. Information on pricing and available room types can be found at mystudentvillage.com/au/ murdoch-university-village/ Shared Accommodation Many students often choose shared accommodation where several students share a unit or house near campus. Rent for shared accommodation is typically less expensive than on-campus accommodation, and may cost between $120-200 per week. In most cases you will have your own room, but share amenities such as a kitchen and bathroom. Students living together in shared accommodation will often have rules for inviting guests, the payment of shared utilities such as electricity and water, and the usage and clean-up of common areas. In shared accommodation, it is important that all residents of the property understand and follow the rules that have been agreed upon. Accommodation can come furnished or unfurnished. Unfurnished rooms may be cheaper to rent, however you will need to purchase any furniture that you will need such as a bed, desk, and chest of drawers. The Murdoch Student Guild has an accommodation database which lists rooms available for rent murdoch.studystays.com.au/ The Real Estate Institute of Western Australia also lists available rentals around Perth reiwa.com.au/rent/ Homestay Homestays allow you to live with an Australian family while you study. In most cases, you will have your own room but share amenities such as a kitchen and bathroom. Our preferred provider is the Australian Homestay Network (AHN), and you can find more details including prices and meal plan options at www.homestaynetwork.org/
06
Before you move in
Choosing your Accommodation
There are a number of factors you will need to consider when choosing your accommodation. In
addition to the cost of rent per week, other things you may want to consider are:
»» Is it furnished or unfurnished? If it is unfurnished, you will need to set aside additional funds to
purchase furniture and other household items
»» How many people will I be sharing common facilities with? This may include a kitchen, bathroom, etc.
»» How close is it to campus, public transportation, supermarkets and other shops?
»» Are there laundry facilities on-site? If not, how close is the nearest public laundry mat?
»» What kind of heating/air conditioning is there?
»» How secure and safe is the location? Are there locks on the doors and windows?
»» Will it be noisy? Is it on or near a major road?
If you choose to live in shared accommodation, choose your housemates wisely. For example, if you
typically go to bed early, you may not want to live with people who constantly stay up late every
night. It is important that you meet and feel comfortable with any potential housemates prior to
moving in.
Signing a Lease
Renting a house or unit will always involve the signing of a legal lease agreement, typically for a
period of no less than six months. In addition to the first two weeks rent, you will also need to pay a
bond or security deposit which is normally equivalent to four weeks rent. At the end of the lease, if
you leave the property in good condition, and have settled all your payments, your bond should be
returned to you.
Signing a lease means signing a legal contract which outlines your rights and responsibilities. It is
essential that you read the entire lease agreement and understand what you are signing. Lease
agreements are for a specific period therefore you will need to make sure your lease agreements
coincides with your expected period of study. For example, if you will only be in Perth for nine
months you should not be signing a lease agreement for 12 months. Should this occur, you will
still be financially responsible for the remaining three months in your lease period. If you leave the
accommodation before the lease expires, you will be in breach of the lease agreement and subject to
financial penalties. If you have any questions about any parts of the lease, be sure to ask the landlord
or property manager prior to signing a lease.
Once you have signed a lease, there should be two identical copies – one for you and one for the
landlord. Be sure to keep your copy in a safe place in case you need to refer to it later.
07 Once you have moved in Property Condition Report Once you move in, you will be given a property condition sheet which will list all of the items in your property. Be sure to spend time looking around the entire property and write down the condition of each item listed. If any item is damaged or needs repair, put this in the comments section. It is important for you to be as detailed as possible in your comments, so you are not held financially responsible for the damage or cost of repairs when you move out. Once you have completed the sheet, you should keep one copy for yourself in a safe place and return the other copy to the landlord. Connecting to Utilities If you are moving into a shared accommodation that has other people living in it, it is likely that all of the utilities will already be connected. Be sure to confirm what the arrangement is among the existing residents for paying the utility bills. If you are moving into accommodation that is not currently occupied, you will need to connect your utilities such as electricity, gas and the internet. Electricity Synergy is the electricity provider for Western Australia. You can arrange for your electricity to be connected by calling 13 13 53, or by going online at synergy.net.au/Your-home/Manage-your- account/Moving-or-building-connections Gas Alinta is the gas provider for Western Australia. If your accommodation has gas, you can arrange to have it connected by calling 13 13 58, or by going online at alintaenergy.com.au/wa/natural-gas/ natural-gas-connection/moving-home Internet There are multiple internet providers available in Western Australia, each offering different plans at different prices. You should research the various companies and plans that are available, and then choose the one that is best for you. The internet service providers in Western Australia are Telstra, iiNet, Optus, Dodo and TPG. Rent Inspections The landlord or property manager will conduct regular inspections to ensure that the property is maintained to a good standard, therefore it is essential to keep the premises neat and tidy. You will receive 7-14 days’ written notice prior to a rent inspection to prepare. If you are not home when the inspection occurs, a copy of the inspection findings will be left for you in a clearly visible place. Inspections typically occur every three months, but this may vary slightly.
08
Household Contents Insurance
If you are living in a rental property, you may want to consider purchasing household contents
insurance. If your house is robbed and your personal items are stolen or damaged, household
contents insurance will replace these items. Your items will also be replaced if there is a house fire
and your items are damaged or destroyed.
Be sure to obtain quotes from multiple insurance companies prior to making your final decision.
Certain high-value items such as jewellery may not be covered, or may only be covered up to a
certain amount. Each insurance company may offer multiple products, so it is essential that you ask
what is covered in each product/policy you are considering.
The main insurance companies operating in Western Australia are Allianz, AAMI, SGIO, HBF, RAC,
Bupa and QBE.09 Forms of ID It is important to keep a form of ID on you at all times, as you will need it to do many things. This includes driving, purchasing alcohol, getting into clubs and bars, and taking advantage of student discounts. The following are acceptable forms of ID in Western Australia: »» Australian Driver’s Licence »» Western Australia Photo Card (formerly called a Proof of Age Card) »» Valid Passport It is recommended that you keep your passport in a safe place and do not carry it around with you. The Western Australia Photo Card is currently the cheapest option, and you can find out more information about Photo Cards on the Department of Transport’s website transport.wa.gov.au/ licensing/proof-of-identity.asp Banking Australia has four major banks which offer a variety of products including money transfer services, checking and savings accounts. »» Australia and New Zealand Bank (ANZ) »» Commonwealth Bank of Australia »» National Australia Bank (NAB) »» Westpac UniBank has a branch located on-campus, and there are also a number of smaller banks and credit unions in Western Australia. To open an account, you will need to bring your passport and your Tax File Number (TFN). If you don’t have a TFN, you will need to apply for one prior to opening an account. More information about obtaining TFNs is available in the Working while you Study section of this guide. Once you have opened an account, you will be able to request a card, deposit and withdraw money, and send/receive money from overseas. Having a bank account in Australia is essential for everyday tasks including paying rent each week.
10
Getting Around Perth
Public Transportation
Transperth provides public transport services in the Perth Metropolitan area including busses, trains
and ferries. As a full-time student, you are entitled to discounted rates through your SmartRider card.
SmartRider cards can be purchased at the Guild Shop on-campus, and at select stations or retail
outlets. Once purchased, they can be used on any Transperth bus, train or ferry.
If you wish to purchase a new Smartrider card, go to the Guild Shop in the Amenities Building, then
register your card number in MyInfo. If you have an existing Smartrider card, you need to enter the
card number in MyInfo. If you do not have a registered tertiary Smartrider card, you are not eligible
for discounted travel. Your student card alone is not accepted. If you pay a student fare without a
Tertiary Smartrider, you face an AUD$100 on the spot fine.
Prices are calculated based on the distance travelled on Transperth. Funds can be added to your
SmartRider card online, on the bus, or at train stations.
The closest train station to Murdoch University is the Murdoch train station, located 1km East of
campus on South Street. Several other busses stop at various points on campus. More information on
routes and journey planning can be found on the Transperth website transperth.wa.gov.au/
Driving
If you currently have a valid overseas licence, you can drive for as long as it remains valid in the
country of issue. You can only drive the types of vehicles your overseas licence authorizes you to
drive.
If your overseas licence is not in English, you must carry an international driving permit or an
approved English translation of your licence with you when driving.
Should your overseas licence expire or cease to be valid, you must apply for a Western Australian
driver’s license if you wish to continue driving. The Licensing Centre closest to Murdoch University is
located at the corner of Stock Road and Leach Highway, Willagee. More information about applying
for a driver’s licence in Western Australia can be found on the Department of Transport’s website
transport.wa.gov.au/licensing/11 Car Ownership When deciding whether to purchase a car, there are a number of additional costs to consider including the purchase price, petrol, maintenance costs, parking and registration. All cars must have current registration (or rego), which includes paying a fee every 3, 6 or 12 months. As part of the registration fee, Compulsory Third Party (CTP) insurance is included. In the case of an accident where you are declared at fault, CTP will cover the costs related to damage to the other car and driver. CTP does not provide compensation for damage to your own car, or property such as buildings and bridges. You should consider purchasing comprehensive insurance for additional protection. Comprehensive insurance is offered by a variety of insurance companies such as Allianz, AAMI, SGIO, HBF, RAC, Bupa and QBE. It is important that you compare quotes and coverage levels from different insurance companies before deciding on a policy. Parking on campus If you choose to drive to campus, you will be able to park in one of nine different car parks on campus. Permits are required and can be purchased on a daily, semester or yearly basis from The Student Centre or online. To purchase your parking permit online, please visit goto.murdoch.edu.au/ ParkingPermitsFees Taxis You can hire a Taxi by phone or find them at designated taxi ranks. Taxis will charge based on distance driven and whether or not they will need to wait for you during the service. For example, if you ask the taxi to drive you to the supermarket and wait for you, you will be charged for ‘waiting time’. Taxis are generally expensive and may be unavailable in certain locations or during certain hours. In order to avoid large transport costs, you may not want to use this as your primary mode of transportation. More information about taxi prices can be found at swantaxis.com.au/ Uber Uber is an alternative form of private transportation which will pick you up and drop you off where you specify. Uber is generally less expensive than taxis, but still significantly more expensive than public transportation. To learn more about Uber, please visit uber.com/en-AU/cities/perth/ Cycle Cycling is a great way to get to Murdoch and bike racks are located in at least thirty different spots on campus. The South Street campus also has covered and secured bike storage facilities. The Western Australian government produces a number of TravelSmart guides that help you find walking, cycling and public transport options in various areas around Perth. You are required by law to wear a quality assured safety helmet whilst riding a bike, as well as observe road safety rules. You can find these guides at transport.wa.gov.au/activetransport/24687.asp
12
Shopping
Grocery Shopping
There are three major supermarket chains in Western Australia.
»» Woolworths
»» Coles
»» Independent Growers Association (IGA)
The nearest supermarket to campus is Coles at the Kardinya Shopping Centre. It is located 1km West
of campus, at the corner of South Street and North Lake Road. Woolworths and Coles also offer
online shopping and home delivery for an extra fee.
Normal trading hours for most supermarkets are:
»» 8:00am – 9:00pm on Weekdays
»» 8:00am – 5:00pm on Saturdays
»» 11:00am – 5:00pm on Sundays
There are also a range of specialty grocers around Perth that sell regional foods. Here are just two
examples close to campus:
»» Yee Seng Orientation Supermarket. 36 Hulme Court, Myaree WA 6154
»» Easy Choice Supermarket (Indian Groceries). 5/396 South St, O’Connor WA 6163
Discount Variety and Department Stores
The major retail stores in Western Australia are K-Mart, Target, Big W and the Reject Shop. They
are usually located in larger retail shopping centres, and sell a variety of household items including
kitchenware, toiletries and bedding at reasonable prices. David Jones and Myer are also popular retail
stores, although they are more expensive.
Furniture
If you are moving into unfurnished accommodation, you will need to provide your own bed, desk,
utensils, couch, etc. New furniture can be purchased at IKEA, Harvey Norman, Super A-Mart. These
stores usually offer delivery for an additional fee.13 Second-hand Items Second-hand stores (also known as op-shops) sell items that have been donated. These stores offer clothing, furniture and other household items, and are a cheaper alternative for students on a tight budget. »» Salvation Army (Salvos). 2/354 South Street, O’Connor WA 6163 »» Saint Vincent de Paul (Vinnies). 4/67 McCoy Street, Myaree WA 6154 You can also purchase second-hand furniture online via Facebook or Gumtree. Price of Goods Items sold in stores should have a price clearly displayed, and you generally don’t bargain or haggle over the price of an item. The price shown is what you pay, and all taxes (including the Goods and Services Tax or GST) are already included. At certain types of stores, you may be able to negotiate a better price. You can bargain at community markets, garage sales, car dealerships, furniture and white good stores. During the negotiating process, be sure to mention if you are paying in cash, or if you have seen the exact same item at a competitor for a better price. Paying for Items There are many different ways to pay for items in Australia: »» Cash »» Credit Card/Debit Card »» Lay-by (You pay a deposit and then make regular payments within a specified timeframe until you have paid off the total price. The shop will keep the item until the final payment is made. This is a good way to purchase more expensive items if you don’t have the money upfront, and no interest is charged on a lay by. You can usually lay by furniture, white goods and clothing). Please note that not all stores will accept all forms of payment. Certain smaller stores may only accept cash, while others may not offer lay by options. In other cases, payments are only accepted electronically (for example rent being paid by bank transfer). Before purchasing an item or service, be sure to ask what forms of payment are accepted. Returning Items Each store has a different return policy. If you purchased an item and it is faulty, broken or not as advertised, you can return it with a receipt. In some cases, you may be able to return an item if it is unused, in its original packaging, and accompanied by a receipt. Before purchasing an item, please check with the store regarding their return policy.
14
Working while you study
Many international students have casual or part-time jobs while they are studying. Jobs are
available in Perth in various industries including retail, hospitality and administration.
Rights and Responsibilities
Workers in Australia have rights and protections under Australian workplace law that cannot be taken
away by contracts/agreements. This includes minimum pay rates and workplace conditions which
are set by Australian law. More information can be found on the Fair Work Ombudsman’s website
fairwork.gov.au/how-we-will-help/templates-and-guides/fact-sheets/rights-and-obligations/
international-students
If you wish to work while in Australia, you will need to apply for a Tax File Number (TFN). You can do
this by visiting the Australian Taxation Office’s (ATO) website ato.gov.au/
Once your course has commenced, student visa holders are allowed to work a maximum of 40 hours
per fortnight while your course is in session. In between semesters, you can work unlimited hours.
Looking for a Job
Many stores, cafes, restaurants often advertise vacancies in their shop window. You can go inside and
enquire about the role. You should bring a copy of your resume with you in case the manager wishes
to see it.
Jobs are also advertised online. The most popular job websites in Australia are:
»» Career Connect
»» Seek.com.au
»» CareerOne.com.au
»» Indeed.com.au
The Careers & Employment centre at Murdoch can work with you to help fit your job applications
to the Australian context. The Careers and Employment Centre is also available to enhance your
employability from first year onwards. You can register with Career Connect to access information
guides, development workshops, and relevant careers events.
Careers and Employment staff can also discuss career pathways for your chosen course, as well as
offer advice on creating resumes, writing cover letters, interviewing for jobs, and obtaining work
experience before graduation.
Contact the Careers and Employment Centre
Phone (08) 9360 2596
Email careers@murdoch.edu.au15
16
Places of
Interest around
Murdoch
University
Fremantle
»» 30 minutes by bus
»» Restaurants, Cafes & Coffee Shops
St
»» Pubs, Bars, Clubs & nightlife
irl
in
»» Shopping & Markets (in. fruit & veg)
g
Hw
»» Beach
y
»» Arts & Cultural Scene
»» Ferry to Rottnest Island
Kardinya Shopping Centre
»» Supermarkets Leach Hwy
»» Retail Shops (K-mart)
»» Post Office
»» Banks (ANZ, CBA & Westpac)
»» Chemist (Pharmacy)
Garden City Shopping Centre
»» 20 Minutes by bus
»» Lots of Retail shops (Myer, Davis Jones)
»» Lots of places to eat
Cockbu
»» Cinemas (movie theatre)
»» Supermarkets & post office
rn Rd
»» Banks (CBA, HSBC & Bankwest)
»» Chemist (Pharmacy)
Bullcreek Shopping Centre Ro
ck
»» Supermarkets ing
ha
m
»» Retail shops (Target) Rd
»» Post Office
»» Banks (ANZ, CBA, NAB & Westpac
»» Chemist (Pharmacy)
Fiona Stanley Hospital17
Perth
City
20 Minutes
by train
wy
ing H
Cann
Freeway
Kwinana
Leach Hwy
Dr
ch
Stock Road
rdo
Mu
South St
Murdoch
Forres
t Rd18
Map of Perth
Metropolitan Area
Cottesloe/Scarborough
»» Popular beach (lifeguards)
»» Pubs, restaurants & takeaway food
»» Indiana Tea House (Cottesloe beachh only)
Hillarys Boat Harbour
»» Restaurants, Bars, Cafés
»» Market-type shops
»» Marina
»» Ferry to Rottnest Island
»» Small Sheltered beach
Northbridge
»» Pubs, clubs & takeaway food
»» Nightlife
»» Restaurants from around the world (student-friendly prices)
»» Art Gallery, Museum, Library, International Cinema (luna)
»» Perth Institute of Contemporary Arts (PICA), various theatres
»» Asian Grocers
Rottnest Island
»» Beaches, cycling, snorkling
»» Quokkas!
»» Small supermarket
»» Pub, cafés and takeaway food
»» Overnight Accommodation
Victoria Park
»» Restaurants from around the world (student-friendly prices)
»» Coffee shops
»» Pubs
»» Asian and Indian grocers
»» Independent bookstores, clothes shops and car dealerships19
Hillarys and
Sorrent Quay
23 mins
Scarborough
Beach
19 mins
Northbridge
Cottesloe
23 mins Perth CBD Perth
Airport
Victoria
Park
21 mins
20 mins
Fremantle 24 mins
17 mins
Rottnest
Island20
Your Health
Medical Service
Murdoch University has our very own medical centre on campus located under the Tavern.
Appointments are usually required for all consults with the Doctor which can be made by telephone,
in-person or through the online booking system. In the event that you do not have time to make an
appointment, you may wish to see the medical centre nurse. No appointments are required to see
the nurse, this is done on a walk in basis.
Doctor’s fees will be billed directly to your insurance provider, which means that there will be no out
of pocket cost for you to see a doctor on-campus. Medication can be covered to a certain amount,
and this will depend on your specific insurance policy.
Counselling
Murdoch has a counselling centre located on Bush Court. The is a confidential and free service for
all students, up to 6 sessions in 12 months. The counselling service provides a range of study and
personal support, from procrastination and exam stress to anxiety and depression. There are also
group workshops across a variety of topics covered across the year. To access the counselling service,
please call 9360 1227 or email at counsellingservice@murdoch.edu.au to make an appointment.
All new clients first attend a triage appointment of 20-30 minutes. Before seeing a counsellor
in triage, you will be asked to complete some forms and answer questionnaires that help us to
understand your current circumstances and how you’re feeling.
In your triage appointment, the counsellor will meet with you to gather some information about you
and the sorts of difficulties you have been having. The counsellor will also discuss with you the best
course of action which may include further individual counselling, group sessions, online resources,
or a referral to another service in the community that will best suit you.
There are also alternative counselling options on campus such as Caladenia Counselling, currently
located with the Murdoch Chiropractic Clinic. Clients attending Caladenia are seen by postgraduate
students enrolled in the Masters of Counselling at Murdoch, and are supervised by experienced and
qualified counselling staff.
To make an appointment please call 9360 7848 or email CaladeniaCounsel@murdoch.edu.au21
Overseas Student Health Cover (OSHC)
All International students must have Overseas Health Student Cover (OSHC) throughout their time in
Australia. OSHC provides a level of cover similar to Medicare which is used by Australians. You can find
information about your OSHC membership using the mobile app ‘My OSHC Assistant’.
If you are feeling unwell and your symptoms are not serious/life threatening you can make an
appointment to see a doctor at the Murdoch Medical Centre or make an appointment with a local
doctor in a nearby area
How to find a doctor
If you are feeling unwell, there are many ways to find a doctor.
»» If your OSHC is with Allianz Global Assistance, you can use the Find a Doctor tab on the Allianz
website or use the My OSHC Assistant app.
»» To find a doctor after 4pm on weekdays, after 10am on Saturdays, and all day Sunday (including
public holidays) you have to book an after-hours appointment. Call 13 SICK (7425) or book online
at homedoctor.com.au
»» Access a doctor by video or phone. Visit doctorsondemand.com.au to book in your consultation
request or to request a repeat prescription.
How to make a claim
If you visit a GP that is not part of the direct billing network, you will need to pay your bill and then
make a claim for your cost to be reimbursed. Here are some simple ways to make a claim:
1. Online Claim
»» Simple electronic lodgement using our My OSHC Assistant app
2. Manual Claim
»» Complete a claim form, then scan and email to your OSHC provider along with your original
receipt
3. Cash Claim
»» Students with Allianz can have claims processed by the on-campus representative (for claims
that are less than $105)
»» After the claim has been processed, you will receive a voucher that is redeemable at Australia
Post outlets.
If you need any assistance making a claim, please come and see the OSHC representative at
Murdoch. Allianz officers will be at Counter 1 in The Student Centre from 10am - 4pm on Mondays,
Wednesdays and Fridays.22
Safety
Emergencies
In the event of an emergency on campus, there are red emergency boxes that are directly linked to
security. Press the red button and then you will be able to speak to a security officer.
If there is a life threatening emergency while you are off-campus, dial 000 from any phone. This is a
free call and an operator will direct you to any of the following services you require:
»» Police
»» Fire
»» Ambulance
The fire department and ambulance are chargeable services and should only be called if you are
faced with an emergency. Some examples include:
»» You or someone else is seriously injured or in need of medical assistance.
»» If yours or someone’s life, or property, is being threatened.
»» If a serious crime is in progress
Personal Safety
Perth is a very safe city compared to many other cities around the world. For your own personal
safety and well-being you should still be aware of your surroundings and avoid unnecessary risks.
Police in Australia are very approachable and are here to help. If you feel unsafe or need help, you can
always approach a police officer for assistance. The telephone number for emergencies in Australia is
000(ambulance, fire or police). To call police when it’s not an emergency please call 131 444.
»» When using public transport, keep valuables such as phones, laptops and iPods out of sight.
»» Check public transport timetables in advance to avoid long waits. Wait in well-lit areas or near
open shops/businesses.
»» Try to avoid travelling alone at night.
»» Avoid short cuts through vacant lots, alleyways, or deserted parks.
On campus you can contact security on 9360 6262 to escort you to your car or the bus stop
anytime. You can also press the red call buttons around campus.
After Hours Support Line
Murdoch University has an After Hours Student Assistance Line specifically for International students.
This service operates in the evenings and weekends, when the University is closed. If you need any
help after hours or have any problem at all, please call 1800 769 076.
You can also contact campus security on 08 9360 6262 or use the emergency call button to arrange
for a Security Officer to take you to public transport, your car, or anywhere on campus.23
24
Security – Off Campus Escort
Operating from 5pm until midnight each weekday during semester teaching weeks and pre exam
study breaks, the service is the only one of its kind at a Western Australian university providing secure
mobile off campus escorts for both students and staff.
Security escorts are provided to and from car parks, student accommodation or to surrounding
suburbs incorporating the boundaries of North Lake Road, Kwinana Freeway, Somerville Boulevard and
Hope Road.
The Off Campus Escort service can be requested by either telephone: 08 9360 6262, or via the wall
mounted Security Buttons.
Sun Safety
Australia has the highest rate of skin cancer in the world, and it is essential for you to take steps to
protect your skin when you go outside.
»» Minimize direct exposure to sunlight, especially during the hottest parts of the day (10am-3pm)
»» Wear clothing that provides good sun protection
»» Wear a hat which will protect your face, ears and neck
»» Wear sunglasses
»» Use SPF30 or higher rated sunscreen before going out into the sun. Sunscreen doesn’t work
instantly so make sure you apply it at least 15 minutes before sun exposure.
Beach Safety
To make sure you are safe when swimming at the beach remember the acronym FLAGS:
»» Find the red and yellow flags and swim between them.
»» Look at, understand and obey the safety signs.
»» Ask a lifeguard or lifesaver for advice before you enter the water.
»» Get a friend to swim with you.
»» Stick your hand up, stay calm, and call for help if you get into trouble.
In order to stay safe, also make sure that you:
»» Don’t let children swim unattended
»» Don’t swim while under the influence of drugs or alcohol
»» Don’t swim at beaches without a lifeguard
»» Never run and dive into the water
»» Don’t swim at night25 Transition to Australia – Living and Learning in a New Country The university experience is one that should be positive and enjoyable. The memories and friends that you make here will last you a lifetime. However, starting alone in a new country can come with challenges that you’ve never faced before. The following are some tips on how to tackle your new environment. Social Culture 1. Be observant Australians are generally quite friendly and laid back. However, people are different so be observant, go with the flow and be yourself. You don’t have to do things that you don’t want to do, or things that you don’t feel comfortable with, just to fit in. Individuality is respected in Australian culture. 2. Be patient Service - Australians believe in giving everyone an equal opportunity or ‘fair go’. No one person is more entitled than the other, especially based on who they are, where they come from or what they pay. Waiting times for a range of things from ordering food to email correspondence is done in an orderly and fair fashion. Friends - You will meet a lot of people in the university environment. The first person you meet may not be the friend you have till the end of your time here. Be patient, you’ll eventually find your group of friends as time goes by. 3. Be active It is very difficult to meet people if you do not put yourself in social situations. Going to class is not enough to make friends. Sport is a very big part of Australia culture and if you’re interested, it is a good way to meet people. If not, there are plenty of other activities both on and off campus. Join a cooking class, a club, a volunteer program or participate in the events that the university offers. Always find ways to meet new people and broaden your circle!
26
4. Be Respectful
It is ok to have a certain expectation about your new environment and compared to your home
country, there may be a difference in the way people talk, act and dress in Australia. It is important
to understand that everyone has a right to express themselves, as long as it does not discriminate
or disrespect others in the process. Understanding differences will help you adjust to your new
environment.
Discrimination of any type is not tolerated at Murdoch University. We believe in equality for everyone,
regardless of ethnicity, socio-economic background, gender, sexuality and religious beliefs.
Experiencing new and different types of relationships is an important part of university life; however,
any relationships you enter into must be respectful. In particular, for relationships of a sexual nature,
consent is taken very seriously and there are university processes in place to deal with this.
If you have experienced or witnessed any discrimination, or find yourself in a difficult or non-
consensual relationship, please do not hesitate to book an appointment with the Counselling Service
or speak to a member of the Student Support team.27
Academic Culture
1. Be punctual
It is considered rude to be late for classes or appointments. If you’re late to a lecture or tutorial, try
and enter in a way that causes the least disturbance to the class. If you’re going to be late for an
appointment or cannot attend, you should send an email to the appropriate person in advance. The
meeting can then be cancelled or rescheduled.
2. Email Etiquette
Feeling unsure how to word an email to an academic? Want to get the right balance between
being respectful and fitting in with the casual Australian approach? Use this template to get yourself
started.
Dear (insert first name),
1. Say who you are. For example:
I am enrolled in your unit (insert unit code) and my student number is (insert number).
2. State the problem. For example:
I would like assistance with... because….
I am having difficulty with… because…
I would like to swap classes because…
I would like to request an extension on… because…
If academics know why there is a problem, as in you have shared the reasons for the difficulty, it
makes it easier for them to offer solutions, strategies and suggestions to assist you.
3. Thank them for their time. For example:
Thank you for considering my request and I hope to hear back from you soon.
Don’t assume a yes and don’t get upset with a no (it is not personal).
4. Sign off with:
Regards, (insert your first name)28
3. Social Hierarchy
Outside of the formal learning area, academics tend to not draw a line and can be approached as
friends. It is very common to see students having a drink with their professors after lectures. It is also
normal to call your academics by their first name.
4. Learning Style
Each country has their own teaching style and it may be different to the teaching style in Australia.
Here, students are expected to be independent learners who will spend a significant amount of time
studying outside of class. There will also be a variety of assessment types including exams, research
papers, oral presentations and group assignments.
Adjusting to a different teaching style is something that every International student goes through,
and the university offers a range of free workshops to students who are facing academic difficulties.
If you find yourself in this situation, please speak to a member of the Student Support team.
UniEdge Transition Program
UniEdge is a transition program designed to help new students settle into
Murdoch University.
»» Do you want to improve your academic writing, learn how to prepare for exams and improve
your grades?
»» Are you looking for better ways to handle the stresses of being a university student?
»» Would you like to learn how to maximize your chances of employment after graduation?
Each week, UniEdge has a variety of free workshops and activities to help you build your academic
skills, meet and connect with others in your field of study, and adjust to life in Australia.
You can view the weekly UniEdge program schedule online our.murdoch.edu.au/Student-life/My-
First-Year/UniEdge-Transition-Program/29 Language and Cultural Exchange (LACE) LACE is an intercultural social group open to everyone in the Murdoch community. »» Are you an international student, or a domestic student who enjoys meeting people from different parts of the world? »» Do you like sharing, learning and celebrating different cultures? »» Would you like to enrich your university experience by meeting new friends and building culturally diverse connections? LACE includes the LACE Friends’ Café, informal gatherings, excursions, workshops and events Benefits of LACE: »» Have fun! »» Make friends from all around the world »» Learn about different cultures including Australian culture »» Build culturally diverse connections »» Practice English conversations skills or, if you are learning a second language, find someone in the LACE community to practice your other language(s) with »» Develop cross-cultural understanding for your own personal and professional development For more information about LACE, please contact the Office of Equity and Social Inclusion at 9360 6084 or equity@murdoch.edu.au
30
Orientation Activity -
The Process of Transition
Leave
home
Arrival in
Australia
Culture
shock
Feeling
unhappy31
Adjustment
Completion
of studies
Leaving Home Arrival in Australia Culture Shock
Feeling unhappy Adjustment Completion of studies32
Orientation Activity - What is near
Murdoch University?
01. 02. 03.
Australia has 4 major Where is the nearest Other than the University
banks. Name at least 2 of K-Mart? Name 3 things you Village, where else can
them and explain where can buy there that may students go to search for
they are located. be useful to newly arrived accommodation?
international students.
04. 05. 06.
Where can you go to Where is the nearest Where is Fremantle?
purchase second-hand chemist (pharmacy)? What Describe 3 things that can
furniture? is it called? be found there which may
be of interest to students.
07. 08. 09.
Where is Northbridge and Australia has 3 major Name 2 suburbs within
what can be found there? supermarket chains. Name 30 minutes (by public
2 and explain where they transport) that have lots of
are located. places to eat.
10. 11. 12.
Where is the nearest movie Name 2 websites where How do you get to
cinema to campus? What you can find a list of events Rottnest Island and name
else can be found there? happening in Perth. 2 things you can do there.33 Important Contact Details General help Campus Emergency /Security 9360 7333 Centre for University Teaching and Learning (CUTL) 9360 2142 Counselling 1227 Equity and Social Inclusion 9360 6084 Guild Second Hand Bookshop 9360 6776 IT Service Desk (computer problems including MyMurdoch) 9360 2000 Library 9360 2563 Lost Property 9360 6262 Mandurah Campus Administration 9582 5501 Medical Service 9360 2293 Murdoch University Bookshop 9360 2540 The Student Centre 1300 MURDOCH (1300 687 3624) The Student Support Office 9360 7574 Murdoch University Village 9360 2977 Murdoch Student Guild 9360 7463
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Disclaimer
The information contained in this publication was correct
as at November 2017, but is subject to amendment without
notice. The University reserves the right to cancel, without
2018
notice, any units or courses if the number of students
enrolled in these falls below limits set by the University.
© 2017 Murdoch University
This publication is copyright. Except as permitted by the
Copyright Act no part of it may in any form or by any
electronic, mechanical, photocopying, recording or any
other means be reproduced, stored in a retrieval system
or be broadcast or transmitted without the prior permission
of the publisher.
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