Audi Certified Pre-Owned - Limited Warranty and Roadside Assistance
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Audi Certified Pre-Owned Limited Warranty and Roadside Assistance Audi Certified Pre-Owned
Congratulations. You found a smarter way to
drive an absolutely brilliant car.
After all, you considered the car’s past, present, and future
Past: Introducing the CarProof® advantage, Present: Here’s where our rigorous 300+ Future: A Factory-Backed Limited Warranty
that starts with your vehicle’s complete Point Inspection and Certification process, with a total possible coverage of 6 years or
history. Only cars that pass CarProof muster the most comprehensive in the industry, 160,000 kilometres, whichever occurs first,
are considered for inclusion in our Certified begins. From the headlights to the engine to based on the vehicle’s original in-service
Pre-Owned program. electrical and safety systems, we’re thorough. date.1 The balance of the no-charge scheduled
maintenance,2 and the balance of the car’s
12-year Corrosion Perforation Limited
Warranty,3 regardless of mileage. Audi 24/7
Roadside Assistance4 for the duration of the
warranty including Trip Interruption Benefits.
A complimentary service loaner5 as well as
24-hour customer service support.
1 If there is remaining coverage from the Audi New Vehicle Limited Warranty at the time of Certified Pre-Owned purchase, the Audi New Vehicle Limited Warranty provides coverage on the Certified Pre-Owned vehicle until
its expiration either 4 years from the original in-service date or at 80,000 kilometres, whichever occurs first. When the New Vehicle Limited Warranty on your Certified Pre-Owned vehicle expires, the Certified Pre-Owned
Limited Warranty becomes effective and provides coverage for a period of up to 2 years or 80,000 kilometres, whichever occurs first, not to exceed a maximum of 160,000 total vehicle kilometres or 6 years from the
vehicle’s original in-service date. If the Audi New Vehicle Limited Warranty has expired at the time of Certified Pre-Owned purchase, the Audi Certified Pre-Owned Limited Warranty provides coverage from the Certified
Pre-Owned purchase date for a period of up to 2 years or 80,000 kilometres, whichever occurs first, not to exceed a maximum of 160,000 total vehicle kilometres or 6 years from the vehicle’s original in-service date.
2 If there is remaining coverage from Audi Care at the time of Certified Pre-Owned purchase, the Audi Certified Pre-Owned vehicle may benefit from the remainder of the No-Charge Scheduled Maintenance. Coverage varies by vehicle.
3 See dealer for details, visit www.audi.ca/certified or call 1-800-822-2834.
4 Roadside Assistance coverage provided by Sykes Assistance Services Corporation, London, Ontario, Canada. Certain conditions apply. See your dealer for details. Roadside Assistance is a separate program and is not part
of our Certified Pre-Owned Limited Warranty.
5 Only at participating dealers.
6 “CarProof” is a registered trademark of CarProof, Inc.
Audi Certified Pre‑Owned owner information Vehicle Identification Number (VIN) Audi Model New Owner Name (Please Print) Street Daytime Phone Number City Province Evening Phone Number Postal Code Email The terms and conditions of the Certified Pre-Owned Limited Warranty covering your Audi are printed inside this warranty booklet.
Certified Pre‑Owned Limited Warranty
Warranty period: The Audi Certified Vehicle Limited Warranty expires, the Audi Limited New Car Warranty
Pre‑Owned Limited Warranty for up to two Certified Pre‑Owned Limited Warranty becomes
4 years/80,000 kilometres
years or 80,000 kilometres is extremely effective and provides coverage for a period of (whichever occurs first)
comprehensive. However it is not an extension 2 years or up to 80,000 kilometres, whichever Original In‑Service Date
of the original 4‑year/80,000 kilometres occurs first. The combined coverage may, but
Audi Certified Pre‑Owned Limited Warranty
Audi New Vehicle Limited Warranty. The Audi not necessarily will, provide protection for up
Up to 2 years/80,000 kilometres
Certified Pre‑Owned Limited Warranty is only to 6 years or 160,000 kilometres, whichever
(whichever occurs first)
effective when the Audi New Vehicle Limited comes first. In no event will coverage exceed Expiration of Audi New Vehicle Limited Warranty
Warranty expires, and the coverage it provides 160,000 total vehicle kilometres or 6 years, †Thewarranty on your Certified Pre-Owned vehicle may
is different from the new car warranty. whichever occurs first. provide coverage for a total of 6 years or 160,000
kilometres, whichever comes first.
If there is remaining coverage from the If there is no Audi New Vehicle Limited
Audi New Vehicle Limited Warranty:† If Warranty remaining: If the Audi New
there is remaining coverage from the Audi Vehicle Limited Warranty has expired at the
New Vehicle Limited Warranty at the time of time of Certified Pre‑Owned purchase, the
Certified Pre‑Owned purchase, the Audi New Audi Certified Pre‑Owned Limited Warranty
Vehicle Limited Warranty provides coverage provides coverage up to 2 years or up to
(on the Certified Pre‑Owned vehicle) until its 80,000 kilometres, whichever occurs first, to
expiration either 4 years from the original a maximum of 6 years or 160,000 kilometres,
in‑service date or at 80,000 kilometres, based on the vehicle’s original in-service date.
whichever occurs first. When the Audi NewTerms of the Audi Certified Pre‑Owned Limited Warranty
Warranty repair requires a $50 service prohibited by law, this warranty cannot be repair order(s), and part(s) removed from your
fee per repair visit: Repairs under this transferred if the vehicle identified above is at vehicle to your authorized Audi dealer, who
warranty, including emergency repairs, will any time sold, traded or otherwise transferred, will submit a claim on your behalf and obtain
be performed for a $50 service fee per repair to a dealership (other than an authorized Audi reimbursement for you.
visit. In the event several repair attempts are dealer), leasing agency, entity or other person
Emergency repairs: Emergency repairs
necessary to repair a manufacturer‘s defect in the business of selling, leasing or otherwise
performed by a non‑Audi service facility will be
in materials or workmanship covered by this providing vehicles.
reimbursed if the repair work was needed and
warranty, the deductible with respect to that
Where to go for warranty service: To obtain correctly performed, and it was impossible or
repair must be paid only once.
service under this warranty, the vehicle must unreasonable under the circumstances to tow
Transferability of warranty: Subject to the be brought, upon discovery of a defect in or drive your Audi to the nearest authorized
restrictions and other conditions contained in material or workmanship, to the workshop Audi dealer. The maximum reimbursement
this paragraph, you may transfer this warranty, of an authorized Audi dealer during normal allowable is an amount equal to what it
while it is in force, to an entity or other person business hours. Warranty repairs will be would cost if your authorized Audi dealer had
to whom you sell or otherwise transfer your performed by an authorized Audi dealer or completed the repair(s). Reimbursement will
Certified Pre-Owned vehicle. Such transfer will authorized Audi Service Centre in Canada. be considered when you submit the following
not be effective unless and until we receive, items to your authorized Audi dealer:
Warranty repair while travelling in the United
[at the address indicated below‡], payment A statement explaining the circumstances that
States: Warranty repair while travelling in the
in the amount of $150 plus applicable G.S.T. prevented you from getting to an authorized
United States, including its territories, should
and P.S.T. or H.S.T., together with a duly Audi dealer, paid receipt(s), repair order(s), and
be performed free of charge by an authorized
completed Transfer Certificate in the form the part(s) removed from your Audi.
Audi dealer. Proof of Canadian residence is
attached. Payment must be made by cheque
required. If the authorized Audi dealer is
payable to Audi Canada. This transfer fee is not
unable to submit a claim for the repairs, you
payable by owners or lessees who are residents
may be asked to pay for the repair. On your
of Québec or Nova Scotia. Except where
return to Canada, present the paid receipt(s),
‡Audi Certified Pre-Owned Warranty Dept. 777 Bayly Street West Ajax, Ontario, Canada L1S 7G7What is covered
The following items have Audi Certified Fuel system: fuel tank, fuel tank cap, Final drive: prop shafts (not CV joints or
Pre‑Owned Limited Warranty coverage fuel filler, fuel pump, fuel pump relays, boots), prop shaft flanges, differential
on authorized repairs to correct a accumulator, fuel lines, accelerator case, drive shaft bearings, bearing housing,
manufacturer’s defect in materials or switches and cables, intake manifold, differential locks, all‑wheel-drive internal
workmanship. This list is not exhaustive. idle air stabilizer, mass air flow sensor. components, speedometer gear, differential
See your Audi service representative for bearings, oil pump, Haldex components.
Automatic transmission: selector lever and
specific items.
mechanism, Tiptronic® switches and controls, Suspension: front axle sub frame, control
Engine: block, pistons, connecting rods, transmission control module, transmission arm supports, control arms (bushings subject
crankshaft, oil pump, flywheel (non‑clutch- speed sensor, mounts, multi‑function to wear), wheel bearing housing, steering
related failure), camshaft, timing chain timing switch, shift lever lock and associated knuckle, front wheel hub, coil springs,
belts (if maintenance interval is followed), switches, all planetary gears and bearings, stabilizer bar, stabilizer links, rear axle beam
cylinder heads and their mechanical all internal clutches, all internal brake and support, stub axles, rear bearings and
components, ECM and associated wiring. bands, ATF pump, ATF cooler, transmission housings, rear springs.
housing, valve body, governor, torque
Cooling system: radiator, radiator fan, Suspension-related components may
converter, valve body, valve body electrical.
expansion tank, coolant pump and impeller, be subject to wear and tear and are only
actuation and indicator switches, thermostat, Manual transmission: gearshift lever, covered for manufacturer’s defect in
coolant pipes. gearshift block, gearshift cable, transmission materials or workmanship.
housing, transmission mounts, internal
shift rods, internal shift forks, main shaft,
all internal bearings and bushings, all
synchronizers, all gear sets.Brakes: ABS hydraulic pump and lines, Climate controls: heater control unit, system components, wiring harnesses and
warning and regulating switches, ABS control heater control cables and valves, heater connectors (non‑modified by aftermarket
unit, all ABS wiring harnesses, ABS relays, core, ambient sensor, fresh air controls and installations), cruise control components,
master cylinder, fluid reservoir, parking brake cables, fresh air blower motor, distribution starter, alternator, ignition coils, ignition
and all associated lever switches and cables, ducts and outlets, all vacuum motors, locks and electrical components, knock
pressure regulators, pressure accumulators, a/c control unit, all associated a/c wiring, sensors, voltage regulators, distributor
all hydraulic lines and hoses, vacuum pump interior sensors, a/c compressor and clutch, assemblies, infrared entry receiver (not for
and hoses, front and rear calipers and a/c compressor relay, a/c switches and battery replacement), power door actuators
mounts (not for seizing from corrosion), sensors, a/c receiver drier, a/c accumulator, and associated switches, sunroof motor,
power assist vacuum/hydraulic unit. a/c condenser, a/c expansion valve. sunroof switches and relays, convertible
top hydraulic motor and associated wiring,
Steering: upper and lower steering Electrical: speedometer and sensors,
window regulator assemblies and motors,
shafts, steering column, steering column odometer, tachometer, temperature gauges,
power window switches and associated
adjustment mechanism, steering gear, power horns, windshield wiper motor and associated
wiring, side view mirror motors and
steering pump, all associated hydraulic sensor, windshield washer reservoir, fluid
associated wiring, sun shade motor, air bag
hoses and pipes, all associated bearings. level sensor, headlight washer pump and
sensors and warning lights and associated
associated components, headlight switch,
components, air bags, seat motors and
brake light switch, turn signal switch,
heating elements and their relays.
emergency flasher switch, door switches,
backup-light switch, fog-light switch, alarmWhat is not covered
The following items are not covered under the tire balancing, brake and clutch adjustments, Wear clarification: Your Audi technician is
Audi Certified Pre-Owned Limited Warranty, or any mechanical adjustments which become authorized to decide if a component is worn
however this list is not exhaustive. See your necessary as a result of normal use or wear as opposed to having a factory defect. Warranty
Audi service representative for specific items and tear. Adjustments are minor repairs not covers items that fail due to a defect in material
and details. usually associated with the replacement of and workmanship; warranty does not cover
parts, such as headlight adjustments. items that fail due to wear. Many components
Radio and Navigation: This warranty does not
on your Certified Pre‑Owned Audi will wear
cover navigation components, sound system Wear items: This warranty does not cover any
based on driving technique, exposure to
components including radios, compact disc wear items, including, but not limited to, the
elements, or gradual normal deterioration.
and DVD players, speakers, sub‑woofer and replacement of clutch linings, brake pads,
Items that have failed based on any one of these
radio tape head cassette cleaning. Excludes brake linings, brake rotors, windshield wiper
criteria are not considered to have a factory
MMI™ components not related to navigation blades, tie‑rod ends, incandescent bulbs,
defect and would not be covered under your
and sound system. fuses, radio tape head cassette cleaning,
Audi Certified Pre‑Owned Limited Warranty.
worn seat covers, other trim and appearance
Tires: Tires are not covered by this warranty,
items that wear as a result of normal use Damage or malfunctions due to lack of
but may be separately warranted by the
or deterioration, battery, exhaust systems, maintenance: This warranty does not
tire manufacturer.
accessory belts and hoses that wear as a cover damage caused by failure to follow
Maintenance services and adjustments: This result of normal use. Audi Canada reserves the recommended maintenance and use
warranty does not cover the cost of parts and right to make changes on non‑covered items instructions as set forth in the Owner’s
labour involved in any scheduled maintenance without notice. Please check with your dealer Manual and the Maintenance Booklet. The
service. This warranty does not cover the for coverage on a particular item. owner must present copies of all maintenance
replacement of filters, oil, lubricants or fluids performed on their vehicle at the time of
unless their replacement is a necessary part of service to avoid repairs from being denied.
warranty service on a covered component. This
warranty does not cover wheel alignments andDamage or malfunctions due to misuse, Goodwill consideration: The Audi Certified Exclusion of incidental and consequential
negligence, alteration, accident or fire: This Pre‑Owned program does not have a separate damage: This warranty does not cover
warranty does not cover any damage due goodwill policy. Please see your Audi dealer any incidental or consequential damage,
to improper repair of the vehicle, improper for complete details. including loss of value of the vehicle, lost
installation of accessories such as alarm profits or earnings, or out‑of‑pocket expenses
The Audi Certified Pre-Owned Limited
systems, performance‑enhancing devices, for substitute transportation or lodging.
Warranty, the Audi New Vehicle Limited
remote starters, other audio components or Please refer to Roadside Assistance benefits
Warranty, the Limited Warranty Against
communications equipment, intentional or for coverage regarding transportation and
Corrosion Perforation and the Federal
unintentional misfueling, use of the vehicle lodging. Some provinces do not allow the
Emissions Warranties, to the extent that
in competitive events or damage caused exclusion or limitation of incidental or
they have not expired, are the only express
by accident or accidental fire. This is not a consequential damage, so this limitation or
warranties made by Audi Canada with respect
complete list. Any alterations or installations exclusion may not apply.
to this Pre-Owned Audi vehicle. Any implied
performed on a vehicle are subject to review
warranty, including any implied warranty of This warranty gives the owner specific legal
by an authorized Audi representative.
merchantability or warranty of fitness for rights and the owner may also have other
Damage caused by the environment: This a particular purpose, is limited in duration rights which vary from province to province.
warranty does not cover damage caused by to the period of the written warranty. Some
Warrantor: This warranty is issued by Audi
airborne industrial pollutants such as acid states and provinces do not allow limitations
Canada for vehicles registered in Canada.
rain, bird droppings, stones, floodwater, on how long an implied warranty lasts,
This warranty does not apply to Audi vehicles,
windstorms and other similar occurrences. therefore, this limitation may not apply
or parts and accessories, not imported or
to you. Neither Audi nor the manufacturer
Cost of maintenance services: This warranty distributed by Audi into Canada.
assumes, or authorizes any person to assume,
does not cover the cost of any maintenance
any other obligation or liability on its behalf. Additional warranty information may be
services. Such services may be covered under
obtained by calling 1‑800‑822‑2834.
the remainder of the original Limited New
Vehicle Warranty, which varies by vehicle.Audi Roadside Assistance
You will receive your membership information Call the Roadside Assistance Centre:
in the mail shortly following the delivery of 1‑800‑411‑9988
your vehicle. The Audi Roadside Assistance‡
To obtain service you must provide the
program offers the following services:
following information:
• Towing to the nearest authorized Audi
1. Your VIN (Vehicle Identification Number)
dealership or authorized Audi service
2. Year, model, colour and licence plate
facility in the event of disablement
number of vehicle
or collision
3. Area code and phone number from which
• Battery jump‑start
you are calling
• Flat‑tire service
4. Exact location of your vehicle (street
• Lock‑out service
address and nearest intersection)
• Fuel‑delivery service
5. Type of service required or brief description
• Emergency winching service
of the problem
‡
Roadside assistance coverage is provided by Sykes Assistance Services Corporation, London, Ontario, Canada.Plus much more
Trip interruption benefits: If your registered Audi Genuine Accessories: From bike racks,
Audi is disabled because of a mechanical to running boards, to dynamic alloy wheels,
breakdown over 160 kilometres from your Audi Genuine Accessories add distinction and
residence address, you may be reimbursed versatility to your vehicle. Visit your local Audi
for trip interruption expenses if your dealer to see the entire range of accessories
vehicle cannot be made safely operable for your vehicle.
the same day. Trip interruption coverage
audi.ca/accessories
is limited to a maximum of $500 per
disablement/incident (A8/S8, R8 trip
interruption is $1,000 per disablement/
incident). Reference your membership kit
for benefit details. It is required that you
contact your Roadside Assistance Centre
to obtain a preauthorization number and
reimbursement instructions.Audi Certified Pre-Owned Warranty Card
Vehicle Identification Number (VIN)
Original In-Service Date M M D D Y Y CPO Purchase Kilometres
CPO Vehicle Purchase Date M M D D Y Y
In-Service
Date 1 2 3 4 5 6
New Vehicle Limited Warranty 4 yrs / 80,000 km Audi CPO Limited Warranty 2 yrs / 80,000 km
0 km 80,000 km 160,000 km
Remaining New Vehicle Limited Warranty: Y N
Audi Brand Specialist Signature Audi Owner Signature
If there is remaining coverage from the Audi New Vehicle Limited Warranty at the time of Certified Pre-Owned purchase, the Audi New Vehicle Limited Warranty provides coverage on the
Certified Pre-Owned vehicle until its expiration either 4 years from the original in-service date or at 80,000 kilometres, whichever occurs first. When the New Vehicle Limited Warranty
on your Certified Pre-Owned vehicle expires, the Certified Pre-Owned Limited Warranty becomes effective and provides coverage for a period of up to 2 years or 80,000 kilometres,
whichever occurs first, not to exceed a maximum of 160,000 total vehicle kilometres or 6 years from the vehicle’s original in-service date. If the Audi New Vehicle Limited Warranty has
expired at the time of Certified Pre-Owned purchase, the Audi Certified Pre-Owned Limited Warranty provides coverage from the Certified Pre-Owned purchase date for a period of up to
2 years or 80,000 kilometres, whichever occurs first, not to exceed a maximum of 160,000 total vehicle kilometres or 6 years from the vehicle’s original in-service date.Attention Owners
Subject to the restrictions and conditions value to the vehicle and should be mentioned Certificate in the form below. This transfer
contained above under the subheading at the time of sale or other transfer. fee is not payable by owners or lessees who
“Transferability of Warranty”, you may are residents of Québec or Nova Scotia.
Such transfer will not be effective unless
transfer the Audi Certified Pre-Owned
and until we receive, at the address set Audi Certified Pre-Owned Warranty Dept.
Limited Warranty while it is in force to an
opposite, payment in the amount of $150 777 Bayly Street West
entity or other person to whom you sell or
plus applicable G.S.T. and P.S.T. or H.S.T., Ajax, Ontario L1S 7G7
otherwise transfer your Certified Pre-Owned
together with a duly completed Transfer Canada
vehicle. The remaining warranty may add
Audi Certified Pre-Owned Limited Warranty Transfer Certificate Form
Vehicle Identification Number (VIN)
M M D D Y Y E F
Actual Kilometres at Sale Transfer Date Correspondence Language
New Owner Name (Please Print) Street
Daytime Phone Number City Province
Evening Phone Number Postal Code Email
A cheque in the amount of $150 (plus applicable G.S.T. and P.S.T. or H.S.T.), and made payable to Audi Canada must accompany this form, except for owners or lessees who are
residents of the Province of Québec or Nova Scotia.©2012 Audi Canada Printed in Canada. CPO-WB-11-001EN “Audi”, “Vorsprung durch Technik” and the four rings emblem are registered trademarks of Audi AG.
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