Emergency Relief during COVID19 closures - Brimbank ...
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Emergency Relief during COVID19 closures -
Updated 14 August 2020
Food Relief:
Agency Support Available Contact/info
Victorian Government Home delivery of emergency relief Call COVID-19 hotline:
packages to people in mandatory self- 1800 675 398.
isolation. Available to all Victorians dhhs.vic.gov.au/coronavirus
who have little or no food and no
family/friends to support them.
Delivered to door.
Brimbank City Council Food hampers are packed at Westvale Community Members can collect
Neighbourhood House - Foodbank Community Centre and distributed. hampers by appointment. Hampers are
also sent to partnering schools and
community organisations for
distribution.
Ph.: 92494665 or
westvale@brimbank.vic.gov.au
45 Kings Rd. St. Albans
Food hamper requests must be made
by 12pm each Thursday for the
following week. A request does not
guarantee a hamper for the next week
as it is dependent on available stock.
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20/174150Agency Support Available Contact/info
Westvale Community Centre Food hampers, nappies, formula, Operating during Stage 4 Restrictions.
period packs. Tuesdays:10.30am-12.30pm
Currently there are no eligibility Ph.: 9249-4665
criteria. However, service is restricted email: westvale@brimbank.vic.gov.au
to once every ten weeks.
Northpoint Food hampers for people in Brimbank. Updated – 13.8.2020 -
Pantry Must have a Centrelink or Immigration Card
Operating during Stage 4 restrictions.
Glengala Hotel closed.
People should go to 3 Trade Park Dr,
Tullamarine.
Still operating. Providing hampers only
– no food selection.
Mon- Thurs 9am – 4.30pm, Fri 9am-
1pm
Duke Street Community House Food parcel. Appointment required. Updated – 13.8.20
No specific eligibility criteria but will Tuesday and Thursday 10.00 am –
give preference to people who live 1.00 pm by appointment. To book an
within 5km radius. appointment please email
Elisa.Huynh@dsch.org.au or send a
private message on The Duke Street
Community House Facebook page:
https://www.facebook.com/dukestreetc
ommunity
27 Duke Street
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20/174150Agency Support Available Contact/info
Sunshine
Uniting Lentana Food hamper/ parcels for people in Updated – 13.8.20
Brimbank. Must have a Centrelink or
Immigration Card. Sunshine site closed. Please call 9689
3515 to arrange a telephone
assessment. Calls should be made
between 9.30am- 12 noon or 1.30pm –
4pm, Wed-Friday only.
Food hamper/ parcels available to
Uniting Lentana in partnership with Updated – 13.8.20
residents of Brimbank five times a year
the Tin Shed Neighbourhood House Tin Shed Neighbourhood House,
from either the Sunshine or Tin Shed
309A Main Road East St Albans.
site in St Albans.
The Tin Shed is providing food parcels
by appointment only on Tuesdays
between 10am and 12noon.
25 appointments will be available each
Tuesday. Call on Monday to make an
appointment for Tuesday collection.
Please leave a message with name and
number for a call back/appointment to
be made.
Kororoit Creek Neighbourhood Emergency relief boxes packed at Email direct for delivery:
House Kororoit Creek Neighbourhood House coordinator@kcnh.org.au
phone: 0408 797 776 or 0413434082
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20/174150Agency Support Available Contact/info
and delivered to Albion, Ardeer and
Sunshine residents.
Australian Multicultural Community Free service available to families and Ph.: 8371 2320 or email:
Services (Maidstone) individuals living within the municipality ercm@amcservices.org.au
of Brimbank. Provides immediate aid
including food parcels and Coles
vouchers.
Service ensures that clients receive the
benefits and concessions to which they
are entitled.
Provides support and referral to other
programs and services that can assist
to overcome financial distress –
including negotiating with creditors.
Provides advocacy support including
identifying options to address issues
such as housing, family support and
mental health. Service can help with
part of overdue utility bills. Service can
assist towards part payment of rent
arrears.
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20/174150Agency Support Available Contact/info
Helping Hands Mission Food parcels Updated 30.07.20:
Service closed until there is a
downward trend in COVID infections.
Check Facebook page for updates
www.facebook.com/opshopclearancece
ntre
St Peter’s Eastern Hill Anglican Pre-packaged food service (and other Pick-up 9.30am - 11am. Operating
Church and Heaven at the Hill basics as available). during stage 4 restrictions.
Social Enterprise in partnership For anyone in need particularly casuals Text 0450 039 288 with name of client
with Victorian State Parliament and others not eligible for Centrelink, and short description of circumstances.
those who have lost jobs and are on
low income, people with medical Pick-up preferred however delivery can
conditions and those struggling as a be arranged in special circumstances.
result of COVID 19.
Our Daily Bread Bags of groceries, refrigerated products Tuesday mornings: 9am- 12 noon
and fresh fruit and vegetables. People must register via email.
Eligibility; anyone living in north or Collection/delivery organised following
western suburbs of Melbourne who: confirmation of support.
Are in receiving government income Sophie Koutoulas
allowance. ourdailybread.coburg@gmail.com
Location: Greek Welfare Centre
Others considered on a case by case Northcote
basis and subject to income
assessment.
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20/174150Agency Support Available Contact/info
Salvation Army Food hampers Updated 16.07.20:
Drop in hamper service still operating
Wed to Fri between 10-3pm
Friday 5pm-6.30pm cooked meal
(takeaway) available
Ph.: 9364 9335 Leave a message and
they will contact you.
42 Devonshire Rd
Sunshine 3020
The Salvation Army (formerly Food vouchers Updated 13.8.2020:
SASHS Support Service) Available to Brimbank and Footscray Operating during Stage 4 Restrictions.
residents. Call to make an Call first thing in morning (9am) to
appointment. make an appointment for a telephone
assessment. Providing e-vouchers.
Email address is required. For those
unable to receive a voucher food
parcels for collection can be arranged.
Ph.: 9312 5424
6/147 Harvester Rd Sunshine
Anglicare Sunshine Food vouchers, food parcels, Updated 13.8.2020:
medication, scripts. Now open Mondays and Thursdays
Primarily available to people living in
post codes 3020 and 3021 (includes,
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20/174150Agency Support Available Contact/info
Sunshine, Brooklyn, Albion, Derrimut, Social distancing in place. Alternatively
Ardeer). call 0439 271 411 for telephone
assessment.
Will support people in need from other
suburbs. Holy Apostles Church
100 Anderson Rd
Sunshine 3020
Anglicare St Albans Coles and Woolworths food vouchers Updated 13.8.2020:
primarily available to people living in Drop in service has reopened and is
post codes 3021 or 3023 (St Albans available at the church on 1st and 3rd
and Deer Park). Mondays 9.30am – 12.30pm.
Clients with access to email can receive Wed 9.30am-12.30pm & Fri 10am-
e vouchers. Arrangements for voucher 1.00pm.
collection from Anglicare office can also Phone Assessment available at other
be made. Home visits can be arranged times.
in special circumstances. The Martyr Anglican Church,
Corner Alexia St & East Esplanade
Will support people in need from other St Albans
suburbs. Call 0408 316 414 to make an
appointment.
Phone Assessment available at other
times. Call 0408 129 590
Anglicare Sydenham Food vouchers Updated 11.06.2020
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20/174150Agency Support Available Contact/info
Primarily available to people living in Phone Assessment available at other
post codes 3036, 3037 or 3038 times
(includes Hillside and Taylors Hill). Call 0408 129 590
Clients with access to email can receive Coles & Woolworths E-Vouchers
e-vouchers. Arrangements for voucher St Luke’s Anglican Church
collection from Anglicare office can also Corner Kings Rd & Bellbird Ave,
be made. Home visits can be arranged Taylors Lakes 3038
in special circumstances. 0439 271 411
Wednesdays
Will support people in need from other 10am – 1pm
suburbs Call 0438 589 630 to make an
appointment
Holy Eucharist Parish Fresh fruit and vegetables Updated 13.8.2020:
For people in Brimbank. Must have Operating during Stage 4 restrictions
Centrelink or Immigration Card on Fridays for Brimbank residents only.
No appointment required.
1A Oleander Drive
St Albans South 3021
9366 1310
St Peter’s Eastern Hill Anglican Pre-packaged food service (and other St Peter’s Eastern Hill Anglican Church
Church and Heaven at the Hill basics as available) in partnership with 15 Gisborne Street
Social Enterprise Victorian State Parliament. East Melbourne
For anyone in need particularly casuals (Enter carpark off Albert Street
and others not eligible for Centrelink, entrance for collections).
those who have lost jobs and are on
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20/174150Agency Support Available Contact/info
low income, people with medical Pick-up 9.30am - 11am. Pick-up
conditions and those struggling as a preferred however delivery can be
result of COVID 19. arranged in special circumstances.
Text 0450 039 288 with name of client
and short description of circumstances.
City Care Storehouse Low cost supermarket run by Hillsong 79 Sunshine Road
30% discount for holders of Centrelink, West Footscray
full time Student Card and Immigration (The supermarket is an 8-minute walk
Cards. A range of fresh fruit, fresh from Tottenham Train Station)
bread, meat, eggs, grocery items, Ph.: 9318 4477
frozen food and toiletries/cleaning Open Tuesday, Wednesday, Thursday
products. Friday, Saturday 10am to 4pm.
Wednesday, Thursday and Friday
9am – 2pm.
Ample parking is available
St Vincent de Paul Vinnies Welfare Assistance Line is Ph.: 1800 305 330 (Monday–Friday
assisting people with access to food, 10:00am to 3:00pm).
clothing etc.
Coles – Online Priority Shop For most vulnerable and isolated Ph.: 1800 455 400 or send query text
(COPS) (with all your ID) to 0429 989 656, or
go online to register.
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20/174150Agency Support Available Contact/info
https://shop.coles.com.au/a/national/c
ontent/coles-online-priority-service-
application
IGA – Priority Shop Eligibility criteria apply: Ph.: 1800 018 384
Those with confirmed cases of Details are passed to a local IGA to
COVID-19 process. Call to register, or go online
Those in mandatory isolation due https://igashop.com.au/register/
to exposure to COVID-19
The elderly (70+ years) who are
isolating to minimise COVID-19
exposure
Elderly Indigenous people (50+
years)
Those with chronic illnesses (60+
years) who are isolating to
minimise COVID-19 exposure
Those with respiratory issues
who are isolating to minimise
COVID-19 exposure
Those who are
immunosuppressed who are
isolating to minimise COVID-19
exposure
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20/174150Agency Support Available Contact/info
Those who are eligible for the
NDIS who are isolating to
minimise COVID-19 exposure
Woolworths - Priority Assistance Eligibility: Ph.: 1800 000 610 for general
Seniors, people with a disability, those assistance with online. Or go online to
with compromised immunity, and those register
required to self-isolate. https://www.woolworths.com.au/shop/
discover/priorityassistance
Vantage Point Care Foodbank which provides access to Updated 13.8.20:
groceries, fresh food and vegetables for Operating during Stage 4 Restrictions.
people experiencing food insecurity. Pre-ordered boxes (arranged via email)
During the COVID-19 crisis, pre-packed will also be available at an arranged
boxes with pantry items as well as time for collection from
meals, fresh food and vegetables are Tuesday, 4 August 2020
being provided. Vantage Point Care Phone: 9844 4465
operate from multiple locations around Delivery service has been suspended.
Melbourne and deliver to the Brimbank Email: admin@vantagepoint.church
Council area. They can organise pick up Email details - name, contact details,
at a convenient time or for parcels to family size and residential suburb and
be delivered door-to-door. someone from organisation will make
contact.
Unit1/16A Keilor Park Drive
Keilor East
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20/174150Agency Support Available Contact/info
https://www.vantagepoint.church/com
munity
Homelessness Access Point for Brimbank/ Melton
Western Metro Homelessness Food vouchers, housing crisis support Call 9312 5424 or
Homelessness access point for email sunshine.iap@salvationarmy.or
Services (formerly SASHS)
Brimbank/ Melton g.au
Located at 6/147 Harvester Road,
Sunshine
Open 9am-5pm, Monday to Friday
Visit their website for more
information
After hours response – Ph.: 1800 825
955
Additional Homelessness Support
information:
https://www.brimbank.vic.gov.au/
community/covid-19-support-
services
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20/174150Homelessness Advocacy Service Provides an advocacy service for people Updated 13.08.20
who are homeless. Operating during stage 4 restrictions.
(HAS) Council to Homeless Persons
Office closed, support available as
normal via phone. Call to schedule a
phone appointment or email
Angela@chp.org.au
9am to 5pm
Free call 1800 066 256
2 Stanley St
Collingwood
Legal Services
Agency Support Available Contact/info
Brimbank Melton Community Legal Provides free legal services for people Appointments and checks on eligibility
Centre (BMCLC) who live, work or study in the can be arranged by calling (03) 8592
Brimbank, Melton and Bacchus Marsh 9077, or emailing
communities. legal@comm-unityplus.org.au
Legal support in the areas of :
- Family violence and intervention
orders
- Fines and infringements
- Car accidents if you do not have
insurance and are being chased
for money
- Some family law (not property)
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20/174150- Minor criminal matters
West Justice Provides free legal help to people in the https://www.westjustice.org.au/
western suburbs of Melbourne. They Sunshine 03 9091 8237
can assist with a range of everyday Visy Cars Hub
legal issues including tenancy. 80B, Harvester Road, Sunshine
Office Hours: Monday, Wednesday &
Friday: 9.30am-1pm and 2pm –
4.30pm
Additional Legal Services and
Support information:
https://www.brimbank.vic.gov.au/
community/covid-19-support-
services
Financial Services
Agency Support Available Contact/info
Financial Counselling West Financial counselling 9am- 5pm Monday to Friday
Call 1300 786 696 for details
Uniting Financial counselling 9am- 5pm Monday to Friday
NILS- No Interest Loan Scheme Call 9351 3600 for details
Uniting Lentara No Interest Loan Scheme (NILS). Updated 13.8.20
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20/174150Also offered at the Tin Shed Operating during stage 4 restriction.
Neighbourhood House site in St Albans NILS service available by phone
assessment only – call Wesley
Footscray on 9689 3515 to schedule a
phone assessment only – call Wesley
Footscray on 9689 3515 to schedule a
phone assessment.
32 Withers St
Sunshine 3020
Phone 9311 5900 to make an
appointment
West Justice Financial counselling, variety of legal Sunshine Ph.: 03 9091 8237
assistance Visy Cars Hub, 80B, Harvester Road,
Sunshine
Office Hours: Monday, Wednesday &
Friday: 9.30am-1pm and 2pm –
4.30pm
Drop in service 9.30am- 4.30pm
Monday, Wednesday & Friday for
people up to 25 ONLY Footscray 03
9749 7720 Level 1/72 Buckley Street
Footscray
Monday to Friday 9.30am-1pm and
2pm- 5pm
CommUnity Plus – Provided by Financial Planning and advice on 822 Ballarat Rd
Circle Bank Alliance personal financial budgets Deer Park 3020
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20/174150Tuesday 12noon – 2pm
Ph.: 7379 0103
Good Shepherd Australia New A financial counsellor is a skilled Updated 13.8.20
Zealand professional who provides advice to Operating during stage 4 restrictions.
help people manage their debts and get Offices closed. Telephone financial
their finances back under control. They counselling available via 1800 007 007.
provide free, confidential and To make a phone appointment find a
independent advice local provider through www.nils.com.au
or www.goodmoney.com.au
Phone 1800 007 007
OR
Fill out Money Help’s contact
http://www.moneyhelp.org.au/get-
help/
Open 9.30am-5pm
Australian Multicultural Community Provides support and referral to other Ph.: 8371 2320 or email:
Services (Maidstone) programs and services that can assist ercm@amcservices.org.au
to overcome financial distress –
including negotiating with creditors.
Service can help with part of overdue
utility bills.
Service can assist towards part
payment of rent arrears.
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20/174150Victorian Aboriginal Legal Service Free advice and assistance for Updated 13.8.20
Aboriginal community dealing with Operating during stage 4 restrictions.
electricity, water, telephone and credit Ph. 1800 064 865 or email
card debt vals@vals.org.au
Opening hours: 9am-5pm
Anglicare Support with some utility payments Updated 13.8.20
and other essentials depending on Operating during stage 4 restrictions.
Suzanne Keil
Emergency Relief Service Co-Ordinator
Diocesan & Parish Partnerships
m: 0439 271 411 or anglicarevic.org.au
Anglicare currently has capacity to
support people in the west with utilities
payments and other essential services
depending on individual circumstances.
Telephone assessment required
Call 0408 129 590
Additional Financial Hardship and
Support information:
https://www.brimbank.vic.gov.au/
community/covid-19-support-
services
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20/174150Community Meals
Agency Support Hours Address Contact UPDATED
Available SERVICE
Braybrook Community Meal 7pm every Sunday 107 – 139 Churchill Closed
Community night (arrive on time, Ave Braybrook
Hub limited spaces)
CommUnity Community Meal 1st Wednesday of the 822 Ballarat Rd 7379 0103 Closed
Plus month Deer Park 3020
12.30pm – 1.30pm
St Vincent de Hot meal FRIDAY Braybrook Suspended.
Paul 6.45pm Clark St Car Park Vinnies Welfare
SATURDAY (Dickson St & Assistance Line is
5.30pm Withers St) assisting people
Sunshine with access to food,
6.15pm clothing etc.
MONDAY, TUESDAY, Errington Reserve Ph.: 1800 305 330
WEDNESDAY, Car Park, near Big (Monday–Friday
THURSDAY, FRIDAY & Sam’s Car Park, St 10:00am to
SUNDAY Albans 3:00pm).
8pm
Salvation Army Community Meal Every Friday night 42 Devonshire Rd 9364 9335 Updated 16.7.20
6pm Sunshine 3020 TAKE AWAY ONLY
Arrive at Friday 5-
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20/1741506.30pm and a
takeaway meal will
be provided.
Distributing food
hampers to drop ins
Wednesday-Friday
10am-3pm
Delivering food
hampers if needed
when notified by
community
members/other
organisations. For
elderly/ vulnerable
people.
Can contact on
9364 9335 to
organise.
Uniting Community Meal Community meal held 32 Withers St 9311 5900 Closed
Lentara on 1st and 3rd Sunshine 3020
Wednesday
of every month
12.30pm – 2pm
Wesley Showers, Wednesday – Friday 310 Barkly St 9689 3515 Updated 13.8.20
Footscray laundry, 9.30am – 4pm Footscray Operating during
Outreach Stage 4 restrictions.
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20/174150morning tea and People living outside
lunch program of Maribyrnong LGA
may be provided
with a one off food
voucher in an
emergency
situation.
Dry cleaned jackets,
blankets available
Shower and laundry
facilities are
currently on hold till
further notice
Morning tea and
lunch programs on
hold.
Material Aid
Agency Support Hours Address Contact UPDATED SERVICE
Available
St Vinnies Monday– All 1800 305 330 Updated 13.08.20
Vincent Welfare Friday Operating during stage 4 restrictions
de Paul Assistance 10:00am Vinnies Welfare Assistance Line is assisting people
Line to with access to food, clothing etc. Based on
3:00pm individual needs.
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20/174150Helping Material and Monday – All sites 1300 892 010 Updated 13.08.20
Hands emergency Friday www.helpinghandsmission.org.au Service closed pending downward trend in COVID
Mission aid e.g. 10am- and follow the prompts under infections.
Whitegoods, 3pm ‘What We Do’ for order request Check Facebook page for updates
clothes form. www.facebook.com/opshopclearancecentre
Housing Assistance
Agency Support Available Contact/info
Department of Health and Human Information for current public housing https://www.housing.vic.gov.au/
Services tenants, potential social housing
tenants and anyone wanting to know
about housing in Victoria.
Department of Health and Human Information for those requiring a bond Wherever possible please apply for
Services loan. bond assistance through the DHHs
online service.
https://www.housing.vic.gov.au/apply-
rentassist-bond-loan
Tenants Union Victoria Has a range of information and an https://www.tenantsvic.org.au/
email support service for people https://www.tenantsvic.org.au/advice/
wanting to know more about their coronavirus-covid-19/
rights and responsibilities when renting
privately.
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20/174150Homelessness Advocacy Service Provides an advocacy service for people 2 Stanley St
(HAS) Council to Homeless Persons who are homeless. Collingwood
Free call 1800 066 256
Call to schedule a phone appointment
or email Angela@chp.org.au
West Justice Provides free legal help to people in the https://www.westjustice.org.au/
western suburbs of Melbourne. They
can assist with a range of everyday
legal issues including tenancy.
Family Violence Resources
Agency Support Available Contact/info
Western Integrated Family Website is a central repository for all Resources: https://www.wifvc.org.au/s
Violence Committee current family violence COVID-19. tatewide-family-violence-news
Additional Family Violence Support
information:
https://www.brimbank.vic.gov.au/
community/covid-19-support-
services
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20/174150Utilities
Company Support Available
Western Water Payment extension: If possible, contact before bill is due.
EasyPay Payment plan: make fortnightly or monthly payments towards account over 12 months. To set
this up SMS 0480 015 200, start a web chat https://www.westernwater.com.au/Home or email
mail@westernwater.com.au
Other support:
Contact our Customer Solutions Team by calling 1800 093 558. If you’d like company to call back please
SMS 0480 015 200.
Aussie The nbn™ has recently announced a $150 million COVID-19 relief and assistance package, which
Broadband includes a range of initiatives to support the community during this difficult time. Approximately $50
million will be directed to helping internet providers support low-income households with school-aged
children who do not currently have an active nbn™ connection at home.
Aussie Broadband is supporting the nbn™ response package by providing a limited number of nbn™
broadband connections to low-income families who have school-age children and no current nbn™
connection.
https://www.aussiebroadband.com.au/covid19-connectivity-relief/
Aussie Broadband will provide eligible families with access to the following plan:
nbn™ 25/5 plan at $0 until 30 September 2020 ($65 p/month from the 1 October 2020)
500G Data limited (unlimited between 6 am to 6 pm local time until 1 October 2020)
Families must not have an active nbn™ connection.
To be eligible to receive support through this program, families must meet the following criteria:
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20/174150Company Support Available
Families who are currently receiving Family Tax Part A or B
Have a school-aged child living at their address
To ensure that this support makes it to those who need it the most, we are working with schools to
assist with identifying those who need the support and organise the connections. If you are a family
that is eligible for this service, we ask that you contact your school to provide you with the required
information to organise your connection. If your school has not received the communication from us,
they can contact us on sponsorship@team.aussiebroadband.com.au
Health Services
Organisation Support Available
IPC Health, all Client services where feasible are conducted via phone. Emergency dental available from Hoppers
sites except Crossing and St Albans. Needle and Syringe program available from Altona Meadows and St Albans.
Sunshine are
currently open Refer to website for contact details.
with reduced https://www.ipchealth.com.au/
services
cohealth Cohealth in Sunshine has introduced video and telephone appointments to reduce the risk of
coronavirus transmission and protect the health of their clients and the broader community
Phone 9448 5521
General Services
Organisation Support Available
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20/174150Centrelink Lots of online resources, especially for existing Centrelink customers.
Crisis payments phone line 132 850
https://www.servicesaustralia.gov.au/individuals/help-emergence
https://www.servicesaustralia.gov.au/individuals/services/centrelink/cr
isis-payment
CIS Vic CIS Vic Community Information and Support Victoria – peak body
representing local community information and support services
CIS Vic (03) 9672 2099 Melbourne https://www.cisvic.org.au/getting-
help/financial-hardship
Directory of CISVic member agencies across Victoria that may help:
https://www.cisvic.org.au/getting-help/directory-list
Vinnies Welfare Assistance Line Line is 1800 305 330 (Monday–Friday 10:00am to 3:00pm)
https://www.vinnies.org.au/page/News/VIC_News/COVID-19_-
_Vinnies_Victoria/
Soup buses have been suspended, but individual need is assessed over
the phone.
Australian Multicultural Services Ph. 9689 9170 Providing food, petrol vouchers and assistance with bills
to anyone living in the western region of Melbourne. Service available
Mondays only 9am- 5pm. Call Daniella for assistance.
Council of Single Mothers and their Children. Ph. Support Line: 9654 0622 or 1300 552 511 (outside of Melbourne).
A state-wide telephone support, information and referral service for
single mothers and service providers. Monday to Friday, 9.30am to
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20/1741503pm with clients able to self-refer. Please leave a message to receive a
return call or email csmc@csmc.org.au
Also providing limited emergency relief for food and housing for
suburbs within the municipalities of Brimbank, Maribyrnong, Melton
and Wyndham. Documentation is provided electronically or via text to
a mobile number.
Additional Support Services information: Additional contact details and information is available on Councils
website including support for Mental Health.
https://www.brimbank.vic.gov.au/community/cov
id-19-support-services
*If your organisation would like to be included on this list, or you know of an organisation that should be included, please
email Jo Graham jog@brimbank.vic.gov.au
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