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SEPTEMBER 2009
The Houston Apartment Association Magazine
There’s nothing
like tasty waves
and tasty chili!
It’ll be “blow out
your flip flops” hot
l i
and a “lei-d back”
Ch i
good time with the
Big in
Par a di se !
REDUCE, REUSE, RECYCLE: Pass this issue along to a colleague and help HAA Go Green!
CONTENTS ON THE COVER
Design by DEBORAH NIX, HAA Staff
September 2009
Leaders in Service and Maintenance
30 A Firm Foundation – Supplier of the Year Tony Cruise on down for good
Whitaker has built a reputation for quality work by times and good chili at our
striving to provide excellent service to his customers 19th annual chili fest on
and to the apartment industry as a whole. October 3rd! See Page 6 and
www.haaonline.org for details.
34 Making it Work – Juan Ramirez turned his mechanical
curiosity into a successful career and keeps things at
Lofts at the Ball Park in good working order.
38 Well Done – Victor Paguinto takes pride in his work
and in sharing his knowledge and experience with the
people he supervises.
42 Man With a Plan – Kenny Block keeps the projects
in his large portfolio running smoothly with a carefully
crafted schedule of training, inspections and more.
46 Giving Back – Michael Flores’ passion for service has
earned him a place among HAA’s top volunteers.
Departments
54 Keep it Up – Our 2009 Go-Getter of the Year, Kevin
8 PATRON
Fenn, loves bringing people into the association and
19 EDUCATION
keeps them coming back for more.
20 CALENDARS
25 REGISTRATION
52 Features & Photos 56 GO-GETTERS
48 Ruffled Feathers – Unwelcome birds can be a 58 AMBASSADORS
nuisance that takes a bit of planning and patience 60 PROPERTY UPDATE
to eradicate. 60 IN THE NEWS
62 WELCOME MAT
50 Green is Good – Consider your property’s pool when
74 ADVERTISERS INDEX
looking for ways to conserve energy and reduce
75 MARKET LINE
operating costs.
76 BACK PAGE
52 Blue Tarp Blues – Hurricane Ike offers lessons about
the importance of risk management.
64 Photo Album – Scenes from the Expo Committee
Appreciation Lunch.
66 Photo Album – Scenes from “Bowling Down the
66
Aisle,” the annual HAA bowling tournament.
Columns
7 President’s Corner – Thanks to you, our members, for all your efforts to make our community outreach
so successful – but we have more work to do.
9 Legislative Update – Houston city government corrects an expensive laundry room issue with an We welcome your
HAA-backed Plumbing Code amendment. comments and letters.
11 It’s The Law – This second half of a two-part series reviews the 2009 Texas Legislative Session. Write to us at:
HAA Communications Dept.
14 Resident Relations – Keep track of efforts to address resident complaints. 4810 Westway Park Blvd.,
26 NAA Industry Update – Congress considers a bill that would create $2 billion in affordable housing Houston, Texas 77041
or fax to: 281-582-1506.
funding and reject government takeover of properties.
Or send us an e-mail at:
28 Media Roundup – The first anniversary of Hurricane Ike is a great time to review your emergency plan. comm@haaonline.org.
ABODE SEPTEMBER 2009 3
OFFICERS AND ASSOCIATION LEADERSHIP
BOARD OF DIRECTORS PRODUCT SERVICE COUNCIL SPONSOR MEMBERS 2006
John Ridgway, OFFICERS 1968 Roto-Rooter Services Co.
Vicki Summitt, CAS, President Reliant Energy Texas Contract Floors Inc.
Immediate Past President USA Decon
Josh Allen Direct Energy Valet Waste
Jeff Blevins, CAS, Vice President 1976
Brian Austin Mueller Water Conditioning
Camp Construction Services 2007
Gene Blevins Michelle Bridges-Pahl, CAS, Secretary ABC Restoration Inc.
Jeff Blevins 1977
BETH VAN WINKLE Century A/C Supply M&M Lighting Inc. ACR Supply Inc.
Kyle Brown Kevin Fenn, CAS, Treasurer 1978 American Sports & Concrete LLC
PRESIDENT Builders Granite & Tile Inc.
Roger Camp Pavecon Liberty Personnel/Executive Search
Tony Whitaker, Choice Corporate Housing Inc.
Kathy Clem D&C Contracting
Immediate Past President 1980
Ernest Etuk Great American Business Products The Mad Hatter of Corpus Christi Inc.
FSI Construction Merit Parking Company
John Fedorko Penco Construction Co.
Kevin Fenn Marvin Poer & Co. Premier Carpet Cleaning
MEMBERS SLM Construction Services
Paula Forshee Peggy Charles Site Reconstruction LLC
1981
Darlene Guidry Taylor Contracting & Roofing Hoover Slovacek LLP Suntrust Real Estate Corporation
Alison Hall Arrie Colca, CASE Veritas Services
David Hargrove Craven Carpet 1982
Laura Collins, CAS Wallace Garcia Wilson Architects Inc. 2008
Larry Hill AAPCO Group
Barby Lake Classic Touch Painting AMS Restoration Services Inc.
Mary Estrada 1983
DAVID JONES Theresa Lamar Webb Pest Control Accent Coat Refinishing
Certified Recovery Systems Inc. Acorn Reporting Enterprises
PRESIDENT-ELECT Dick LaMarche Cort Furniture Rental
Michael Flores All Stages Plumbing of Texas LLC
Cesar Lima Higher Standard Construction Anderson Restoration
1984
Etan Mirwis James Gregory Brady, Chapman, Holland & Assoc. Atlas 1031 Exchange LLC
Michelle Bridges-Pahl Redi Carpet Sales Blue Bay Construction
Lisa Grimes 1985 Cotton of Houston
Velissa Parmer Daniels Plumbing Co. Inc.
D&C Contracting Gemstar Construction &
Jackie Rhone Development Inc. M.L. Deer Construction Co. LP
Jimmie Hotz, CAS Eco Lawn LLC
Kelly Scott Golden Greek Carpets Inc.
HD Supply Elite Apartment Services Inc.
Trey Stone Deona James, CAS
1987 Fire Restoration Inc.
Eileen Subinsky Resident Data Flavor Finish Resurfacing
For Rent Media Solutions
Vicki Summitt Alan Jones, CASE Houston Metro Electrical Corp. Harco Insurance Services
Sal Thomas ICI Paints Namco Manufacturing Co. Inc. Holden Roofing
Stephanie Krop, CAS Hou-Tex Paving Company LLC
KIM SMALL Suan Tinsley In-Ex Designs
Starla Turnbo Direct Energy 1988
VICE PRESIDENT AmRent The Master’s Roofing Construction
Vic Vacek Jr. Susan Lee, CAS Contractors
Craven Carpet Big Z Lumber Company
Debbie Webre HCI Building Group Med Security Inc.
James Lenhardt Media Nation
Tony Whitaker Redi Carpet Sales
Hire Priority Staffing & Executive Search Sherwin Williams Company Nationwide Investigations &
Jerold Winograd Carol Marple, CAS Security Services Inc.
Michelle Ybarra For Rent Media Solutions 1991 SEALS...Sales Experts &
Robert McDaniel, CAS Apartment Data Services Leasing Specialist
FSI Construction Century A/C Supply SatisFacts Research
DIRECTORS EMERITUS Texas Turf Management
Gary Blumberg Brenda Nite USI Energy Inc.
J&L Distributors 1992
Al Bradley Alexander-Rose Assoc. Inc. Vincent’s Roofing Inc.
Dean O’Kelley, CAS
Jack Dinerstein Liberty Personnel/Executive Search 1993 2009
JENIFER PANERAL Billy Griffin Mark Park, CAS ABM Security Services
Comcast
Jenard Gross AAA Plumbers Admired Exteriors
SECRETARY American Concrete Flooring
Hap Hunnicutt Mindy Price 1997
BG Personnel Services Paramount Insurance Repair Service Solutions
Stacy Hunt American Services
Mike Koch Beth Rohani, CAS RENCON
Asset Management & Billing
Nora Krakower Ameritex Movers Services
Nichole Williams, CAS 1998
Tim Myers AAA Staffing Ltd. Bio-Techs
Apartment Guide Blackwell & Sons Construction LLC
John Moore Andrea Winans Bulls Eye Storage
2000
P. David Onanian Bishop’s Office Needs Pools by Dallas Carpet Giant
Stephen Sweet Contractors Inc.
Kirk Tate 2001 Cornell & Pardue
Pura Flo Corporation DK Distributors dba dPi Energy
H. J. Tollett Jr. FITT Telecommunications Inc.
Renovation Services Inc.
Patrick J. Tollett Heavenly Works Construction LLC
MACK ARMSTRONG 2002 IES Residential
TREASURER GENERAL COUNSEL EMERITUS Gexa Energy Stephen Kiser Public Adjuster
Southwest Painting Contractors Inc. Kustom Ohio Inc.
Joe Bax Legato Construction Services
Wilmar Industries Inc.
Manley Lawn & Landscape
2003 Merchandising Masters Interiors
Capitol Welding & Construction Metro Mini Storage Inc.
HONORARY LIFE MEMBERS PATRON MEMBERS Moen Inc.
Claude Arnold 1980 Sign-Ups & Banners Corp.
Southern Wrecker Moon Shepherd Baker Insurance
Kenn Brown Coinmach Orange Sun Builders &
Utility Advantage of Texas
Anita Harrison Texas Apartment Locators Development
1982 2004 Service Response Team Inc.
Dwayne Henson Southern American Insurance
BFI Waste Services of Texas/ Assessment Advisors
Mike Koch Allied Waste Embark – The Tree Specialists Agency Inc.
Nora Krakower 1983 Ygnition Networks Terrace Views
HOWARD BOOKSTAFF Merry Mount Triumph Parking Lot Maintenance Inc.
Royal Plumbing Supply Western Restoration Services
GENERAL COUNSEL Monette Reynolds 1994 2005
AAA Plumbers Classic Touch Painting
Sherry Stevenson First Advantage SafeRent Inc.
Kirk Tate Presto Maintenance Supply Lone Star Roofing of Texas
Whirlpool Corp. Regal General Contractors Inc. AFFILIATES
Suan Tinsley
1996 United Protective Services
Del Walmsley Houston Planned Energy Systems
Nancé Wells 1997 2006
Jeanne Marie Zublin Apartment Guide Bell’s Laundries
2003 N.D. Chandler Mechanical
Dixie Carpet Installations CAD Restoration Services LLC
DoodyCalls
MAB Flooring Inc. First Co.
2009 Lopez Carpet Care & Painting
Camp Construction Services Masonry Solutions Inc.
JEFF HALL, CAE Parking Management Company
EXECUTIVE VP Quantum Fitness Corp.
4 SEPTEMBER 2009 ABODE
ABODE
SEPTEMBER 2009 VOLUME 32, ISSUE 9
Executive Vice President and Publisher JEFF HALL, CAE jhall@haaonline.org
EDITORIAL STAFF
Director of Publications and Design DEBORAH NIX dnix@haaonline.org
Managing Editor RACHEL ZOCH rzoch@haaonline.org
ADVERTISING
Director of Supplier Services AMANDA SHERBONDY asherbondy@haaonline.org
CONTRIBUTING STAFF
Vice President and General Manager SUSAN HINKLEY, CAE shinkley@haaonline.org
Vice President of Events and Meetings CARA JOHNSON, CMP cjohnson@haaonline.org
Vice President of Professional Development EMILY HILTON, CPP ehilton@haaonline.org
Vice President of Public Affairs ANDY TEAS, CAE ateas@haaonline.org
Controller NANCY LI LO, CPA nlo@haaonline.org
Director of Facility Services LANA SHILLER lshiller@haaonline.org
Director of Form Sales FRANCES TORRES ftorres@haaonline.org
Director of Information Technology MARY PARKHOUSE, CAE mparkhouse@haaonline.org
Director of Member Services LISA BUTLER lbutler@haaonline.org
Director of Resident Relations MATILDE LUNA mluna@haaonline.org
Education and Meetings Manager KIRSTEN DEAGEN kdeagen@haaonline.org
Public Affairs Specialist AIMEE BERTRAND ARRINGTON aarrington@haaonline.org
Resident Credit Reporting Manager LUISA AREVALO larevalo@haaonline.org
Webmaster and IT Specialist WILL ALFARO walfaro@haaonline.org
PRINTER
TGI PRINTED www.tgiprinted.com
HOUSTON APARTMENT ASSOCIATION COMMITTEES
COMMITTEE CHAIR STAFF ADVISOR
Program & Budget Committee DAVID JONES JEFF HALL
Nominating Committee JOHN RIDGWAY JEFF HALL
National Liaison DAVID HARGROVE JEFF HALL
State Liaison JERRY WINOGRAD JEFF HALL
Ethics Committee EILEEN SUBINSKY JEFF HALL
Investment Committee TREY STONE JEFF HALL
Owners Committee STACY HUNT JEFF HALL
Leadership Development Task Force JERRY WINOGRAD JEFF HALL
Fair Housing Committee PAT TOLLETT ANDY TEAS/JEFF HALL
Legislative Committee DAVID JONES ANDY TEAS
HAA Better Government Fund STACY HUNT ANDY TEAS
Century Club KEVIN FENN ANDY TEAS
Developers Committee BRIAN AUSTIN ANDY TEAS
Multifamily Fire Safety Alliance LARRY HILL ANDY TEAS
Product Service Council VICKIE SUMMITT SUSAN HINKLEY
Community Relations Committee KYLE BROWN SUSAN HINKLEY
Community Outreach Committee KATHY CLEM AIMEE ARRINGTON/JEFF HALL
Media Relations Committee MACK ARMSTRONG AIMEE ARRINGTON
Resident Relations Committee DARLENE GUIDRY MATILDE LUNA
Resident Relations Committee A SANDRA HAZELWOOD MATILDE LUNA
Resident Relations Committee B STACI MCMILLAN MATILDE LUNA
Membership Committee KIM SMALL LISA BUTLER
Ambassador Club PEGGY CHARLES/LAURA COLLINS LISA BUTLER
Go-Getter Club BILLY GRIFFIN/GLORIA HANEY LISA BUTLER
Membership Campaign VARIOUS CAPTAINS LISA BUTLER
IROC Committee RON AST EMILY HILTON
Education Advisory Council JENIFER PANERAL EMILY HILTON
Career and Community Development LASHAUNE TISDALE EMILY HILTON
SOAPS Committee MICHELLE GATES KIRSTEN DEAGEN
Golf Tournament Committee ROGER CAMP CARA JOHNSON
RCR Advisory Task Force JENIFER PANERAL CARA JOHNSON
HAF Fund-raiser DEBBIE SULZER/MINDY PRICE CARA JOHNSON
2009 Education Conference & Expo JENIFER PANERAL CARA JOHNSON
2009 Expo Exhibitor Committee JEFF BLEVINS AMANDA SHERBONDY
Online Advisory Committee JULIE MARIE IRVIN WILL ALFARO
HAA MISSION AND VALUES
The Houston Apartment Association is the leading advocate and resource to further the quality of rental
housing in the greater Houston area. Core values guiding the governance and management of HAA are:
• Promoting community involvement, leadership and collaboration • Grounded in integrity, excellence
and ethics • Embracing diversity • Source of lifelong career development
Visit HAA Online at www.haaonline.org
ABODE IS THE OFFICIAL PUBLICATION OF THE HOUSTON APARTMENT ASSOCIATION.
Serving the multihousing industry in Austin, Brazoria, Chambers, Colorado, Fort Bend, Harris,
Liberty, Matagorda, Montgomery, San Jacinto, Waller and Wharton counties.
ABODE, SEPTEMBER 2009, VOLUME 32, ISSUE 9
ABODE (USPS 024-962) is published monthly by the Houston Multi Housing Corporation. Publishing,
editorial and advertising offices are located at 4810 Westway Park Blvd., Houston, Texas 77041. Telephone
713-595-0300. The $50 annual ABODE subscription rate is included in all member dues and additional
subscriptions are available. The annual subscription rate is $50 for members, $65 for non-members.
Advertising rates are available upon request. Contributed material does not necessarily reflect the views and
opinions of the Houston Apartment Association. Copyright © 2009 by HAA.
Periodicals Postage Paid at Houston, Texas.
POSTMASTER: Send address changes to ABODE, 4810 Westway Park Blvd., Houston, Texas 77041. ABODE SEPTEMBER 2009 5
hili Paradis
Saturday, October 3
e!
Big C in
Noon to 5 p.m.
The Farm & Ranch Club
One Abercrombie (off Highway 6,
1.9 miles north of I-10)
u r la titu d e and a ttitude
yo
Come change f “lei-d b a ck” fun!
wa ve o
and ca tch a
It’s all an HAA state of mind! Grab the whole family
and join us in paradise for the 19th annual Chili Fest.
“Blow out your flip flop” hot chili and frozen concoc-
tions will help you hang on for boatloads of activities,
games and goodies galore. It’s a real beauty and you
know come Monday it’ll be alright after the Big Chili
in Paradise 2009!
I like mine with …
A panel of industry and celebrity judges will hang ten with
their taste buds to catch the flamin’ fare and award top honors
to four cooking teams. Chili will be judged on characteristics
other than heat – namely aroma, consistency, color, flavor and
aftertaste. Other foods, such as barbecue, may be prepared but
will not be judged.
Awards will also go to the best single and double booths for
theme, costumes, design, action and audience appeal. So don’t
go wastin’ away again, grab your pop tops and get shakin’ for
the Big Chili!
Cooking Teams: Attendee Tickets:
Single Booth: $350 includes four (4) tickets Adults: $7 if purchased by September 18: $10 on site
Double Booth: $700 includes eight (8) tickets Children (ages 4 to 12): $3 if purchased by September 18: $5 on site
(If paid by September 18) Children 3 and younger: Free
Facility & D&C Contracting Pavecon
Children’s Trophy Sponsor
Security Dixie Carpet Installations Pittsburgh Paints
Activities Golden Greek Carpets
Sponsors For Rent Media Solutions
Gexa Energy
Resident Data
Ritchmond Construction
Sponsors Music
Abbey Residential Apartments.com Space Sity Sounds
Golden Greek Carpets RPM Daily Services
Brown Wholesale Lighting Classic Touch Painting
Hardman Signs Taylor Contracting & Roofing
Building EMTs
Houston Pest TPI Inc.
CORT Furniture Rental Rain or shine!
Camp Construction Services Impact Floors All activities are under
ICI Paints Westdale Asset Management
Century A/C Supply MAB Flooring the Farm & Ranch
J&L Distributors
CORT Furniture Rental Ritchmond Construction covered pavilion.
MAB Flooring
Craven Carpet THS Renovation & Development
PRESIDENT’S CORNER By BETH VAN WINKLE, CAM, CAPS, CPM, 2009 HAA President
Doing Good
Thanks to you, our members, for all your efforts to make our community
outreach so successful – but we have more work to do.
W
In our first year ay to go, HAA! In our first year HAA IN THE NEWS
participating in the school supply I am also pleased to report that area news outlets
participating drive, we collected more than are turning to HAA as a resource for information on
in the school $29,000 in donations of both apartment living and the positive difference we are
supply drive, cash and supplies to provide to making in the community. Vicente Arenas of ABC13
we collected the Alliance of Community Assistance Ministries for contacted us for a story about water safety, which
more than children throughout the Houston area. aired early in August and included video from one of
$29,000 in Thank you to everyone who helped out, and extra the YMCA swim lessons that are part of our Water
thanks to our Community Outreach Committee and Wise program. Arenas noted that only one drowning
donations of the members who offered space to help us sort the has occurred in an apartment pool so far this year.
both cash and donations: Century A/C Supply, Ameritex Movers and Channel 2 and Fox 26 both interviewed me aroung
supplies. GFI Management. See Page 29 for photos and more the same time for a story about changes to communi-
details on this special effort. ty policies. The Channel 2 story quoted me as well as
See PRESIDENT, Page 73
ABODE SEPTEMBER 2009 7
PATRON OF THE MONTH
Houston Planned Energy Systems Royal Plumbing Supply
HAA Member since 1978 HAA Member since 1969
BFI Waste Services of Texas/ MAB Flooring Inc.
Allied Waste HAA Member since 1998
These companies have HAA Member since 1982
AAA Plumbers
generously supported the Presto Maintenance Supply HAA Member since 1984
Houston Apartment HAA Member since 1983
Whirlpool Corporation
Association with their Coinmach HAA Member since 1966
patron membership. HAA Member since 1961
Dixie Carpet Installations
Please give them careful Texas Apartment Locators HAA Member since 1987
consideration, whenever HAA Member since 1974
Apartment Guide
possible, in your business. Camp Construction Services HAA Member since 1979
HAA Member since 1994
SEPTEMBER’S PATRON
8 SEPTEMBER 2009 ABODELEGISLATIVE UPDATE By DAVID JONES, CPM, HAA Legislative Committee Chair
with ANDY TEAS, CAE, Vice President of Public Affairs
Win on Lint Traps
Houston city government corrects an expensive laundry room issue
with an HAA-backed Plumbing Code amendment.
A
We appreciate t the request of HAA, Houston’s mayor one in each unit – but without a laundry room
and city council voted unanimously last containing four or more washers would never have
Mayor Bill month to enact a plumbing code been affected.
White’s leader- amendment that should solve our indus- Health inspectors immediately began targeting
ship on this try’s two-year old problem with laundry apartment properties, issuing “violation notices”
issue and the room lint traps. As of September 4, Houston’s demanding the installation of lint traps within 90
assistance of all Plumbing Code now contains an exception to the lint days. Often, the cost estimates exceeded $50,000 each
14 Houston City trap requirement stating that R-2 Occupancies (apart- – particularly where installation would have to be in
ment properties) are required to have underground an interior courtyard not accessible by truck – mean-
Council members lint traps only on sewer pipes serving laundry rooms ing the lint trap would have to be fabricated on site.
in solving this with more than 10 washing machines. We appreciate The ordinance additionally requires all “intercep-
problem. Mayor Bill White’s leadership on this issue and the tors” to be pumped every 90 days – although a special
assistance of all 14 Houston City Council members in waiver may be granted at the department’s discretion
solving this problem. to allow cleaning every six months. A department
spokesman announced at a meeting last year that
BACKGROUND health officials had simply decided not to grant any
For those unfamiliar with this issue, the problem waivers. Not only is this ridiculous for the apartment
began with the adoption of the “FOG” (Fats, Oils and industry, it makes little sense for the restaurant indus-
Grease) ordinance in 2007. After passing what was try. A large Houston restaurant specializing in deep-
presented to council members as an ordinance to fried food has exactly the same grease-trap cleaning
require more frequent cleaning of restaurant grease requirement as a lunchtime-only sandwich shop.
traps, Houston’s health department began sending
notices to apartment properties demanding the CORRECTIVE ACTION
retroactive installation of underground lint traps, After getting no action or relief from the health
license fees and proof of quarterly cleaning. department, HAA was finally able to solve the prob-
HAA quickly met with health officials to correct lem from a different angle. Instead of amending the
what seemed surely to be a bureaucratic oversight, “FOG” ordinance, we were able to convince City
only to learn that the department had decided to Council members simply to change the Plumbing
apply the ordinance definition of “interceptor” (the Code section on which the health department’s lint
ordinance term for a restaurant grease trap) to lint trap program relied. By removing the lint trap
traps and to require them in any apartment laundry requirement altogether from apartment laundry
room with four or more washing machines, even rooms with more than 10 washers, the expanded def-
though City Council members had been assured that inition of “interceptor” should no longer matter.
the ordinance did not apply to apartments. Health Additionally, all four serious candidates in the
officials admitted they had not bothered to tell any- upcoming Houston mayoral race have indicated their
one from the apartment industry that we were being support for HAA’s position on the lint trap issue, which
targeted for new regulation. should help us to be sure that this issue stays resolved.
An “interceptor” in this context is basically an
underground concrete box, typically 500 gallons, ONGOING ISSUES
which is designed to help settle concentrations of lint HAA hopes to meet with health department offi-
from the sewer pipes of large commercial laundries. cials soon to resolve the issue of how frequently exist-
We have found no other city in the United States that ing lint traps must be cleaned if they are in applica-
requires these for small apartment laundry rooms – tions where they are no longer required to be there at
and certainly not retroactively. Ironically, a 200-unit all. Look for updates as we continue to explore this
apartment property with 200 washing machines – issue with city officials.
ABODE SEPTEMBER 2009 9IT’S THE LAW By HOWARD BOOKSTAFF, Hoover Slovacek LLP , HAA General Counsel
Dust Settles, Part II
This second half of a two-part series reviews legal changes brought
about during the 2009 Texas Legislative Session.
L
For the first ast month, we reviewed bills pertaining to ADOPTION OR AMENDMENT OF CODES
appraisal reform, lease guarantors, interrup- SB820: Amends Sections 214.217 and 214.218 of the
time, an owner tion of utilities, emergency vehicle access, Local Government Code (effective immediately)
can charge a habitability standards, online rental pay- Change to the law: On or before the 21st day before
service fee to ments and repairs to units. This month, we the date a city takes action to consider, review and rec-
offset the costs look at bills relating to other issues of importance to ommend the adoption of or amendment to a national
of reading owners and managers in the apartment industry. model code governing the construction, renovation or
use or maintenance of buildings in the city, the city is
submeters and
LATE CHARGES required to publish notice of the proposed action on the
billing for HB1109: Amends Section 92.019(a) of the Property Code city’s Web site and encourage public comment on the
submetered (effective immediately) proposed change. This section only applies to a city with
water service. Change to the law: An owner may not charge a late a population of more than 100,000 and does not apply
charge for the resident’s failure to pay rent unless the to a city that has established an advisory board to obtain
rent has remained unpaid one full day after the day the public comment on the proposed adoption of or amend-
rent was originally due. ment to a national model code.
What this means to you: The law was changed in What this means to you: Recently, a number of
2007 to provide that a late charge could not be assessed smaller cities around Houston have adopted code provi-
unless the rent remained unpaid after the second day sions that affect the apartment industry without giving
after the date the rent was originally due. The intent of the apartment industry notice and an opportunity to
the law was that the owner could charge a late fee on the participate in the discussion of the proposed change.
third day of the month; however, the wording of the Although the city of Houston has an advisory board and
statute indicated that the owner would be required to is not required to comply with the new law, and most of
wait until the fourth day of the month. The new law the cities around Houston have a population of less than
clarifies the intention of the old law. Consequently, if 100,000, if we continue to have issues, the law forms the
rent is due on or before the first day of the month (as basis for future discussion of bills that require smaller
specified in the TAA lease), the late charge can be cities to give notice of proposed ordinance changes.
assessed on the third day of the month.
SMOKE DETECTORS
SERVICE CHARGES FOR WATER SUBMETERING SB1715: Amends Section 92.254 of the Property Code
SB2126: Amends Section 13.503 of the Water Code (effec- (effective January 1)
tive since September 1) Change to the law: If requested by a resident as an
Change to the law: The law allows an owner or a accommodation for a person with a hearing-impairment
manager of an apartment building to impose a service disability or if required by law as a reasonable accommo-
charge of not more than 9 percent of the costs related to dation, a smoke detector must, in addition to complying
submetering allocated to each submetered rental or with existing law, be capable of alerting a hearing-
dwelling unit. However, the new law does not allow impaired person in the bedrooms it serves.
owners or managers to impose the service charge on a What this means to you: Under the Fair Housing Act,
resident of a unit that has received low-income housing if a hearing-impaired resident requests a smoke-detector
tax credits or Section 8 assistance. capable of alerting a hearing-impaired person as a reason-
What this means to you: For the first time, an owner able accommodation, the housing provider would be
can charge a service fee to offset the costs of reading sub- required to provide the accommodation. If the request is
meters and billing for submetered water service. considered to be a request for a modification to the
Although the law does not apply to allocated billing premises, the housing provider would be required under
service, this will assist owners who bill for submetered the Fair Housing Act to allow that the modification be
water service. made by the resident at the resident’s expense. The law
ABODE SEPTEMBER 2009 11IT’S THE LAW clarifies that such a request would be an accommodation other laws and may: (i) take possession and control of
request, not a modification request. Consequently, the the property; (ii) operate and manage the property; (iii)
law requires that the owner provide the detector (which establish and collect rents and income on the property;
would imply that the owner has to pay for it). (iv) lease the property; (v) make any repairs and
See the August improvements necessary to bring the property into com-
ABODE for the SUBSTANDARD HOUSING pliance with local codes and ordinances and state laws;
SB1449: Adds section 214.0031 to the Local Government (vi) pay expenses; (vii) enter into contracts for operating
first part of this Code (effective since September 1) and maintaining the property; (viii) exercise all other
discussion of Change to the law: The new law sets up a procedure authority of an owner of the property other than the
significant whereby a city can appoint a receiver for hazardous authority to sell the property; and (ix) perform other acts
changes in the properties. A home-rule municipality may annually certi- regarding the property as authorized by the court.
laws affecting fy one or more nonprofit housing organizations to bring What this means to you: Under current law, a city
the apartment an action under this chapter for the appointment of a had the authority to bring an action in district court
receiver in district court against an owner of property against an owner that was not in substantial compliance
industry. that is not in substantial compliance with one or more with a municipal ordinance regarding fire protection,
municipal ordinances. The receiver can be appointed if structural integrity, zoning or disposal of refuse. Similar
the court finds that it is necessary for: (i) the prevention to the current law, the court was required to appoint a
of substantial risk of injury to any person or (ii) the pre- receiver that was a nonprofit organization with a
vention of an adverse health impact to any person. demonstrated record of rehabilitating properties. The
The court may only appoint a receiver if the court also new law provides for more detail with respect to the
finds that: (i) the property is in violation of one or more powers and authority the receiver may have and specifi-
ordinances of the municipality; (ii) the condition of the cally addresses the issues of a receiver’s power to sell the
property constitutes a serious and imminent public property or demolish structures on the property.
health or safety hazard; and (iii) the property is not an
owner-occupied, single-family residence. TAX-CREDIT PROPERTIES
The receiver’s powers will be subject to the control of SB1717: Adds Sections 2306.2631 and 2306.6736 of the
the court; however, the receiver will have all powers nec- Government Code (effective since September 1)
essary and customary to the powers of a receiver under See LAW, Page 16
12 SEPTEMBER 2009 ABODERESIDENT RELATIONS From the RESIDENT RELATIONS COMMITTEES
We Tried
Keep track of efforts to address resident complaints to protect your property in a dispute.
A
resident filed a complaint with responded to the call and found no problem until March 31. The resident had not con-
HAA to dispute charges after mov- with the A/C. The resident had expressed her tacted management to get permission to stay
ing out. She stated that she had concern regarding the A/C in writing on beyond her written notice.
lived on the property for 15 January 3. The manager responded to the res- Management attempted to contact the res-
months and that she submitted many reports ident’s letter and met with her personally, ident by phone shortly after March 4 when
of a problem with the A/C drawing smoke along with the maintenance supervisor. The no keys had been turned in. The resident did
from the attic space into her apartment, A/C unit was functioning properly. The sys- not return management’s call. Her lease
which she said maintenance did not fix. tem functions were explained to the resident expired on June 30, and management
The resident said she showed the problem in detail by the maintenance supervisor. believed the resident was charged according
to the manager and that the manager said to the terms of the lease. Enclosed with the
she would have the maintenance supervisor THE RESIDENT MOVES OUT response were copies of the lease, deposit dis-
look into the problem, which the resident The resident insisted there was a problem, position, application and move-in/move-out
said did not happen. The resident believed although no problem could be detected. On condition form.
that because she followed the procedure in January 5, management made an attempt to
Paragraph 31 of the lease she should released make repairs to the resident’s apartment, but THE COMMITTEE DECIDES
from her lease obligation. she would not give management access to The committee decided in favor of man-
her apartment and dead-bolted her front agement, noting that when the resident noti-
MANAGEMENT’S RESPONSE door. The resident did not call to set up fied management of her problem, manage-
Management responded to HAA with an another appointment as requested in a letter ment made every attempt to address it. The
explanation that the resident called in a from management and then gave manage- the charges are justified, and the resident
maintenance request regarding her A/C unit ment a written notice to vacate on March 4; owes the property $986.50. She may wish to
not working properly and maintenance however, she did not vacate the apartment pursue this complaint in small claims court.
14 SEPTEMBER 2009 ABODELAW, continued from Page 12 official (or the official’s superior) not later than vide you with a defense against individual
the fifth calendar day after the date the citation manager liability for municipal citations.
Change to the law: An owner of a develop- is issued. Additionally, the law has been
ment supported with a housing tax credit changed to state that an employee of the WATER FEATURES AND FOUNTAINS
allocation may not: (i) lock out or threaten to owner of the management company to whom SB968: Adds Section 341.0695 to the Health
lock out a resident unless the exclusion results a citation is issued is considered the owner’s and Safety Code (effective immediately)
from a necessity to perform bonafide repairs agent for accepting service of the citation. Change to the law: An owner, manager,
or construction work or an emergency; or (ii) Previously, the law provided that the employer operator or other attendant in charge of an
seize or threaten to seize the personal property was the owner’s agent for service of process interactive water feature or fountain is required
of a resident. An owner is required to include only if the owner’s street address was not in to maintain the feature or fountain in a sani-
a conspicuous provision in the lease prohibit- Texas. The new law also provides that the tary condition. The bacterial content of the
ing the owner from engaging in the practices county or city issuing the citation must mail water in an interactive water feature or foun-
that are no longer allowed and must remove the notice of the citation to the property owner tain may not exceed the safe limits prescribed
any provision in the lease that is contrary to at the address provided by the employee. by the standards adopted in the new law.
the new law. What this means to you: On-site personnel Any water feature or fountain supplied entirely
The Texas Department of Housing and shall be equipped with the owner’s name, cur- by drinking water that is not recirculated is not
Community Affairs is required to adopt rules rent street address and telephone number so subject to the bacterial content requirements.
requiring housing sponsors to submit a quarter- that the information can be promptly provided A county, city or other department is author-
ly report to the department. The report must to a county or city official who issues a citation ized to require that the owner or operator of
include information that identifies the number due to the condition of the property. If the the feature or fountain obtain a permit in order
of vacant units in development and the num- information is not given when the citation is to operate the feature or fountain. If the foun-
ber of days that each unit has been vacant. The issued, the information must be given within tain or feature is in violation of the new law,
department is then required to provide a report five days from the date the citation is issued or the county, city or other department may close
to any member of the legislature upon request the employee runs the risk of being personally the water feature or fountain.
that segregates the information collected in the liable for the citation. What this means to you: If your property
report by zip code in the member’s district. The When the county or city gives a ticket, the has a water feature or fountain, proper steps
Texas Department of Housing and Community employee is a proper person to receive the tick- should be taken to meet the requirements of
Affairs is required to adopt rules to implement et as the owner’s agent. While the ticket should the new law. Note that the term “interactive
and enforce the new law not later than still be in the name of the owner, the ticket to water feature or fountain” includes water
November 1. the owner can be given to an on-site employee. sprays, dancing water jets, water falls, dumping
What this means to you: If you are a hous- Even though the city is also required to mail buckets or shooting water cannons that are
ing sponsor of an apartment community that the citation to the owner, proper action should maintained for public recreation.
receives financial assistance from the state or be taken by the on-site personnel to notify the
federal government, you will be required to fol- owner as well. RESIDENT’S RIGHT
low rules to submit a quarterly report to the It should also be noted that compliance with TO TERMINATE A LEASE
department. Additionally, if you are an owner the registration requirements of the city of SB83: Amends Section 92.016 of the Property
of a development supported by a housing tax Houston crime ordinance shall be deemed to Code (effective January 1)
credit allocation, lock-outs for nonpayment of meet the requirements of sections 250.003 and Change to the law: A resident may termi-
rent and landlord’s liens are prohibited. 250.004 of the Local Government Code. The nate the resident’s rights and obligation under
crime ordinance requires that properties register a lease and may vacate the unit if: (i) a judge
MANAGER LIABILITY FOR CITY TICKETS certain information regarding the owner and signs an appropriate order under the family
SB1945: Amends Sections 250.003 and 250.004 then post a true and correct copy of the regis- code; (ii) the resident provides a copy of the
of the Local Government Code (effective January 1) tration statement in the business office at the order to the owner; (iii) the resident provides
Change to the law: An individual who is an property or, if no business office is maintained written notice of termination of the lease on
employee of the owner or management compa- at the property, in a common area or other or before the 30th day before the date the lease
ny is not personally liable for criminal or civil conspicuous place accessible at all times to the terminates; (iv) 30 days has elapsed from the
penalties resulting from a violation of a county residents of the property. notice provided by the resident; and (v) the
or municipal rule or ordinance if the individual If you have not done so, you should register resident vacates the unit.
provides the property owner’s name, street with the police department under the crime Under the old law, the order from the
address and telephone number to the enforce- ordinance and then post the registration state- family court had to pertain to the protection
ment official who issues the citation or the offi- ment as required by the ordinance. This will of the resident or an occupant from family
cial’s superior. protect you not only from a citation issued violence committed by a co-tenant or occu-
The law has been modified to require that under the crime ordinance (for failure to follow pant of the unit. The requirement that the
this information be given to the enforcement the registration requirements), but will also pro- protection is from violence committed by a
It’s The Law Friday, October 16 at 11:30 a.m. • call 713-595-0300 to register
Luncheon $25 (includes lunch) • Sponsored by MAB Flooring.
16 SEPTEMBER 2009 ABODEco-tenant or occupant of the unit has been deleted. However, if the
family violence is committed by a co-tenant or occupant of the unit,
the resident may exercise the right to terminate the lease without giv-
ing the 30-day notice.
A resident may terminate the resident’s rights and obligation under a
lease if the resident is a victim of sexual assault or a parent or guardian
or a victim of sexual assault that took place during the preceding six-
month period on the premises or at the unit and the resident provides
the owner with a copy of: (i) documentation of the assault or abuse of
the victim from a licensed health care services provider who examined
the victim; (ii) documentation of the assault or abuse of the victim from
a licensed mental health services provider who examined or valuated
the victim; (iii) documentation of the assault or abuse of the victim
from an individual authorized by law who provided services to the vic-
tim; or (iv) documentation of a protective order issued under the code of
criminal procedure.
A resident may exercise the right to terminate the lease if: (i) the resi-
dent provides a copy of the relevant documentation; (ii) the resident
provides written notice of termination on or before the 30th day before
the lease terminates; (iii) 30 days has elapsed; and (iv) the resident
vacates the dwelling.
A resident who terminates a lease is released from all liability for any
delinquent, unpaid rent owed to the owner if the lease does NOT con-
tain language substantially equivalent to the following:
“Residents may have special statutory rights to terminate the lease
early in certain situations involving sexual assault or sexual abuse.”
A resident may not waive resident’s rights under the new law, and an
owner who violates the new law is liable to the resident for actual dam-
ages, a civil penalty equal to the amount of one month’s rent plus $500
and attorney’s fees.
What this means to you: Previously, the law required that a resident
could only terminate a lease if family violence was committed by a co-
tenant or occupant of the dwelling. The new law allows the resident the
right to terminate the lease if “family violence” is committed by anyone,
not necessarily another person who lives in the unit. Additionally, the
right of a resident to terminate the lease as a result of sexual assault or
abuse is similar to the right that a resident has to terminate the lease in
the event of domestic violence or as a result of military leave.
The TAA lease will be modified accordingly to protect an owner’s
rights to collect delinquent unpaid rent as of the date a resident exercis-
es the option to terminate the lease due to sexual assault or abuse. If you
do not use the TAA lease, your lease should be reviewed to add the
appropriate language so that you will not lose the right to collect unpaid
rent if a resident terminates the lease under the new law.
A few unintended consequences may arise as a result of this law.
Although the proof of sexual assault or abuse is required by virtue of
documentation from a licensed health services provider, there is nothing
to prove that the assault or abuse occurred within the past six months
or that it occurred at the apartment community or in the unit.
Additionally, while the law allows the victim to terminate the lease,
the law does not extend to co-residents who were not a victim of
assault or abuse. Consequently, you may run into a situation where one
resident is entitled to terminate the lease but a co-resident is not. You
may be left with a resident who would not otherwise qualify to rent
the unit. As with any new laws, time will tell whether these issues
become a problem.
Although the new laws may present some challenges, on the whole
it appears to have been a fairly successful legislative session for the
apartment industry. (See the August ABODE for additional discussion of
changes in the law.)
ABODE SEPTEMBER 2009 17p th e w ro n g tre e
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irectory & Bu ow:
use the HAA D th e do gg one best in sh industry.
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2. Suppliers
liste d al oduct or servic
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3. Suppliers book with tabb HAA ONLINE proved
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4. Ea sy -t o- us
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Ta ke no te s in it to ke
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7. Street ad to quickl
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Pr ofes sio nal looking ad AA member. g members!
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HAA
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A
HUPCOMING COURSES From the HAA EDUCATION DEPARTMENT
S
chedule and fees are subject to change without prior notification. limited. You must pre-register. A registration form for all courses and
Notice of cancellation is required two days in advance to receive seminars listed here is on Page 25. For more information, contact the
a refund, less a $10 administrative fee. Seats are guaranteed on a Education & Meetings Department at 713-595-0319 or 713-595-0314
first-come, first-served basis when payment and registration are or register online at www.haaonline.org.
received in advance of the program. Unless otherwise indicated, Notice to Attendees: All pre-registered no-shows will be billed. For
courses are held in either the Camden and Michael Stevens Interests admittance into HAA/HAF events, payments will be required at the
Room or the Direct Energy and Liberty Personnel & Executive Search door if not received prior to the event. Start times listed below include
Room at the Dinerstein Reed Prokop Education Center, 4810 Westway a 30-minute registration period. Notice of cancellation is required two
Park Blvd. on the second floor of the HAA Office Building. Seating is days prior to the event for a refund, less a $10 administrative fee.
September APPLE Core Session VII: in Excel. This outstanding workshop NALP II: Telephone Presentations
Customer Service en Español is your ticket to a faster, more Tuesday, October 6
Rental Owners Course with Allison Goldberg productive way to master every 12:30 p.m. to 4 p.m.
Thursdays, September 3 Tuesday, September 15 aspect of this powerful software. Program Cost: $325
to October 15 8:30 a.m. to noon or $65 per module
6 p.m. to 8 p.m. $249 per property; $40 each for IROC Breakfast Sponsored by AAA Staffing
Program fee: $399/members non-enrolled property personnel Friday, September 25 Learn to effective phone skills,
$520/non-members Sponsored by BG Personnel 7:30 a.m. to 10 a.m. active listening, phone etiquette,
Sponsored by Apartments.com In this session conducted entirely in Free/members, objectives of the phone contact,
and FSI Construction Spanish, participants will learn the $25/non-members initial leasing questions and more.
This series is designed to provide impact superior customer service Sponsored by FSI Construction See Page 23 for details.
the knowledge and skills needed by can have on their residents and on All independent owners and those
new independent owners and their property’s performance. See preparing to invest in multifamily APPLE Marketing Session IV:
managers of rental properties. Page 22 for details. real estate are welcome to come Recession-Proof Your Budget
Topics include employee relations, network with your peers. with Kathy Banker
rent, applications, screening, lease CAMT: Appliance Maintenance Thursday, October 8
agreements and forms, resident & Repair APPLE Leadership Session III: 8:30 a.m. to noon
relations, evictions, maintenance, Wednesday, September 16 and Happy Managers Hire Right $249 per property; $40 each for
taxes and much more. Thursday, September 17 with Bill Nye non-enrolled property personnel
and Wednesday, September 23 Tuesday, September 29 Sponsored by Apartment Guide
APPLE Maintenance Session III: and Thursday, September 24 8:30 a.m. to noon Learn how to get your piece of the
Cost Cutting Through 5:30 p.m. to 9:30 p.m. $249 per property; $40 each for prospect pie and more using
Preventative Maintenance Program Cost: $695 non-enrolled property personnel conventional and not-so-
with Nichole Curl, CAMT or $145 per module Sponsored by For Rent Media conventional resources. See Page
Wednesday, September 9 Sponsored by Presto Solutions 22 for details.
8:30 a.m. to noon Maintenance Supply Your organization’s success depends
$249 per property; $40 each for For details, see www.haaonline.org. on your people being the best in the NALP III: Leasing Interview &
non-enrolled property personnel market. This seminar is designed to Qualifying Residents
Sponsored by Ameristar Screen Leasing 101 teach you the skills and techniques Tuesday, October 13
& Glass Tuesday, September 22 necessary to make outstanding 8:30 a.m. to 12:30 p.m.
Learn how to save money and keep 8:30 a.m. to 3 p.m. choices during the selection process. Program Cost: $325
your residents happy by fixing $65 if paid by August 17, See Page 22 for details. or $65 per module
problems before they start. $75 at the door Sponsored by AAA Staffing
See Page 22 for details. Sponsored by Hire Priority Topics covered in this session
Staffing & Executive Search October include first impressions, how to
Blue Star Program Learn more about the industry as a greet a prospective resident,
Thursday, September 10 career. Topics covered include NALP I: Keys to Success conducting the leasing interview,
7:30 a.m. to 4 p.m. greeting and qualifying the Tuesday, October 6 understanding the prospective
Braeswood Assembly of God customer, presenting the lease, an 8:30 a.m. to 12:30 p.m. resident’s reason for moving, the
10611 Fondren overview of Fair Housing and more. Program Cost: $325 leasing notebook, Fair Housing
$35 if paid by September 8, or $65 per module issues and more. See Page 23.
$45 at the door Advanced Microsoft Excel Sponsored by AAA Staffing
Sponsored by HD Supply Wednesday, September 23 Students will learn about traits of an NALP IV: Leasing Demo &
NOTE: Properties must be located 8:30 a.m. to noon effective leasing consultant, job Overcoming Objections
within the Houston city limits to be Program Cost: $55 responsibilities, goal-setting and Tuesday, October 13
certified by HPD. Sponsored by J&L Distributors market and product knowledge.
Learn to do more than just get by See Page 23 for details. See EDUCATION, Page 25
ABODE SEPTEMBER 2009 19CALENDAR OF EVENTS SEPTEMBER
S M T W T F S
1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30
September 2009
Events Education Meetings
7 3, 10, 17, 24 16-17, 23-24 1
Offices Closed – The HAA Offices Rental Owners Course – CAMT: Appliance BGF Luncheon – Tuesday,
will be closed on Monday, Thursdays, September 3 to Maintenance & Repair – September 1, 11:30 a.m.
September 7 in observance of the October 15, 6 p.m. to 8 p.m. Wednesdays and Thursdays, Register at www.haaonline.org.
Labor Day holiday. See Page 19 for details. Sponsored September 16 and 17 and 23 Sponsored by AAA Plumbers.
by Apartments.com and FSI and 24, 5:30 p.m. to 9:30 p.m.
20 Construction. Sponsored by Presto Maintenance 9
Kidney Walk – Sunday, September Supply. Ambassador Club – Wednesday,
20, 7 a.m. in Sam Houston Park in 9 September 9, 4:30 p.m. Location
downtown Houston. See Page 76 APPLE Maintenance Session 22 to be announced. For details and
for details. III: Cost Cutting Through Leasing 101 – Tuesday, to RSVP, contact Lisa at lbutler@
Preventative Maintenance with September 22, 8:30 a.m. to haaonline.org or 713-595-0322.
22 Nichole Curl – Wednesday, 3 p.m. Sponsored by Hire Priority
Membership Campaign September 9, 8:30 a.m. to noon. Staffing & Executive Search. 22
Luncheon – Tuesday, See Page 22 for details. Sponsored Product Service Council –
September 22, 11:30 a.m. NOTE: by Ameristar Screen & Glass. 23 Tuesday, September 22, 10 a.m.
This is the last chance to join or Advanced Microsoft Excel –
renew before the deadline for the 10 Wednesday, September 16, 23
2010 Directory & Buyer’s Guide. Blue Star Program – 8:30 a.m. to noon. Sponsored by BGF Luncheon – Wednesday,
Contact Lisa for details and to Thursday, September 10, J&L Distributors. September 23, 11:30 a.m.
RSVP at lbutler@haaonline.org. 7:30 a.m. to 4 p.m. at the Register at www.haaonline.org.
Sponsored by Emergency Services Braeswood Assembly of God, 25 Sponsored by For Rent Media
Restoration of Texas & Moen Inc. 10611 Fondren. Sponsored by IROC Breakfast – Friday, Solutions.
HD Supply. September 25, 7:30 a.m. to
30 10 a.m. Sponsored by FSI 24
SOAPS Professional Closet – 15 Construction. Legislative Committee –
Wednesday, September 30, 9 a.m. APPLE Core Session VII: Thursday, September 24, 3:30 p.m.
to noon at the HAA Offices. Contact Customer Service en 29
Kirsten at 713-595-0314 or Español with Allison Goldberg – APPLE Leadership Session Board of Directors – Thursday,
kdeagen@ haaonline.org for details. Tuesday, September 15, 8:30 a.m. III: Happy Managers Hire September 24, 4:30 p.m.
to noon. See Page 22 for details. Right with Bill Nye – Tuesday, Sponsored by BG Personnel.
HCC Program Career Fair & Sponsored by BG Personnel. September 29, 8:30 a.m. to noon.
Mixer – Wednesday, September See Page 22 for details. Sponsored
20, 6 p.m. Contact Emily at by For Rent Media Solutions.
ehilton@haaonline.org for details.
Unless otherwise noted, all events meet at our Dinerstein Reed Log on to register!
Prokop Education Center, 4810 Westway Park Blvd., second
Look for this icon and register
floor, in either the Direct Energy and Liberty Personnel &
Executive Search Room or the Camden and Michael Stevens for the event online at
Interests Room. www.haaonline.org
20 SEPTEMBER 2009 ABODECALENDAR OF EVENTS OCTOBER
S M T W T F S
1 2 3
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30 31
October 2009
Events
Education Meetings
3
Big Chili in Paradise Annual Chili 1, 8, 15 15 12
Cook-off – Saturday, October 3, Rental Owners Course – APPLE Core Session VIII: The Online Advisory Committee –
noon to 5 p.m at the Houston Thursdays through October 15, 6 Keys to Resident Retention with Monday, October 12, 2 p.m.
Farm & Ranch Club, One p.m. to 8 p.m. See Page Christopher Higgins – Thursday,
Abercrombie (off Hwy. 6 just 19 for details. Sponsored by October 15, 8:30 a.m. to noon. 14
north of I-10). Grab the whole Apartments.com and FSI See Page 22 for details. Sponsored Resident Relations Commitee –
family and join us for the 19th Construction. by BG Personnel. Wednesday, October 14, 3 p.m.
annual Chili Fest! “Blow out your
flip flop” with hot chili and frozen 6 16 Ambassador Club – Wednesday,
concoctions as well as tons of NALP I: Keys to Success – It’s the Law Luncheon – October 14, 4:30 p.m. Location to
activities, games and more. See Tuesday, October 6, 8:30 a.m. to Friday, October 16, 11:30 a.m. to be announced. For details and to
Page 6 and www.haaonline.org 12:30 p.m. See Page 23 for details. 1:30 p.m. Sponsored by MAB RSVP, contact Lisa at lbutler@
for details. Sponsored by AAA Staffing. Flooring. haaonline.org or 713-595-0322.
29 NALP II: Telephone 20 20
Pink Ladies Golf Outing – Presentations – Tuesday, October NALP V: Leasing & The Multifamily Fire Safety Alliance –
Thursday, October 29 at 6, 12:30 p.m. to 4 p.m. See Page Internet – Tuesday, October 20, Tuesday, October 20, 8:30 a.m.
Longwood Golf Club, 13300 23 for details. Sponsored by AAA 8:30 a.m. to 12:30 p.m. See Page
Longwood Trace in Cypress. This Staffing. 23 for details. Sponsored by AAA 21-23
event raises money for the Staffing. TAA Board and Committee
American Cancer Society 8 Meetings – Wednesday, October
specifically for breast cancer APPLE Marketing Session IV: NALP VI: Rental Policies & 21 through Friday, October 23
research. For more information, Recession-Proof Your Budget Procedures – Tuesday, October in Lubbock. See www.taa.org
see Page 24 or contact Susan at with Kathy Banker – Thursday, 20, 12:30 p.m. to 4 p.m. See Page for more information.
713-595-0313 or shinkley@ October 8, 8:30 a.m. to noon. See 23 for details. Sponsored by AAA
haaonline.org for registration Page 22 for details. Sponsored by Staffing. 28
information and sponsorship or Apartment Guide Resident Relations Commitee –
donation opportunities. 21-22 Wednesday, October 28, 3:30 p.m.
13 CAMT: Interior/Exterior
NALP III: Leasing Interview Maintenance & Repair –
& Qualifying Residents – Tuesday, Wednesday, October 21 and
October 13, 8:30 a.m. to 12:30 Thursday, October 22. 5:30 p.m. JOIN US ONLINE!
p.m. See Page 23 for details. to 9:30 p.m. Sponsored by AAA HAA now features groups on
Sponsored by AAA Staffing. Plumbers. Facebook and LinkedIn, videos
on YouTube and you can
NALP IV: Leasing Demo & 27 follow us on Twitter or by
Overcoming Objections – NALP VII: Legal Aspects – reading the HAA Blog at
Tuesday, October 13, 12:30 p.m. Tuesday, October 27, 8:30 a.m. to haaonline.wordpress.com.
to 4 p.m. See Page 23 for details. 12:30 p.m. See Page 23 for details.
Sponsored by AAA Staffing. Sponsored by AAA Staffing.
Meetings located at the HAA Offices, 4810 Westway Park Blvd., first floor, will be held
in the Redi Carpet and Winograd Families/ Judwin Properties Conference Room.
ABODE SEPTEMBER 2009 21You can also read
