Blue Cameroon celebrate Madiba's birthday

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Blue Cameroon celebrate Madiba's birthday
Volume 04 • Issue 07 • July 2009 • Published by Blue Financial Services - Republic of South Africa • www.blue.co.za

               Blue Cameroon celebrate Madiba’s birthday
Responding to an invitation by the South
African high commissioner for Cameroon,
Her Excellency Ntshadi M Tsheole, Blue
Cameroon took part in celebrating iconic
statesman, Nelson Mandela’s birthday on
18 July. He turned 91.

Blue Cameroon country manager, Christian
Biyegue and administrative manager,
Valentine Okale Dang, represented and
promoted Blue’s financial products at Nelson
Mandela Day in Buea, in the south west
region of Cameroon – 345km from the
Yaoundé office.

The day was geared at humanitarian actions
in acknowledgement of Nelson Mandela’s
contributions to society, and began with a
panel discussion on Radio Buea on issues of
culture, democracy, and African unity and
development. This was followed by a
Mandela Solidarity Walk from Mandela Park
in Bokwango to Likoko Membea to donate
                                                         Blue Cameroon’s administrative manager, Valentine Okale Dang (far right) and country manager, Christian Biyegue (second from right) stand with the South African
gifts to the maternity ward of the Likoko                high commissioner to Cameroon, Her Excellency Ntshadi M Tsheole (next to the sign on the right) and members of the Buea community.
Community Health Centre.

                                                                      Blue earns a top TV star.
“The presence of Blue was very visible
during the walk as Christian wore an
immaculate white Blue branded t-shirt and
I was dressed in a sky-blue Blue t-shirt.
The Blue branded umbrella also served as a
timely protection against the drizzle that
                                                      “Doing Business in Africa” – the television             possibilities the continent provides. The                In his keynote address at the ceremony, the
happened when the high commissioner gave
                                                      programme sponsored by Blue Financial                   producers of the monthly show received the               British minister for international
her welcome address at the maternity ward,”
                                                      Services – has won a 2009 Africa Business               prestigious award at a gala ceremony in                  development, Gareth Thomas, commented,
says Valentine. “The high commission also
                                                      Reporting Award for Best Television Feature.            London. Now in their sixth anniversary year,             “Investors and companies know that Africa
gave us the opportunity to present packages
                                                                                                              the Africa Business Reporting Awards                     is open and ready for business and that a
from them to the patients. From our side,
                                                      Blue supports this outstanding CNBC                     celebrate journalists and news organisations,            new generation of traders and entrepreneurs
Christian donated two Blue branded
                                                      business show on DSTV channel 410, which                who have gone the extra mile to reveal the               are revitalising economies across the
umbrellas to the chief of the health centre
                                                      creates awareness about Africa, and the                 dynamism of African industry.                            continent… The media has an important part
and the chairman, to assist them when going
                                                                                                                                                                       to play in creating awareness of the
to work throughout the rainy season.”
                                                                                                                                                                       opportunities available and reflecting the
                                                                                                                                                                       reality of a continent with great market
During the evening presentations, South
                                                                                                                                                                       potential, which is being realised by
African music was played, and songs about
liberation and Nelson Mandela were sung.                                                                                                                               business. The Africa Business Reporting
“The day culminated in the cutting of                                                                                                                                  Awards are a clear demonstration of how
the birthday cake and other inspirational                                                                                                                              journalists and editors are helping the
activities,” says Valentine.                                                                                                                                           continent realise its full potential.”

He adds, “Like all that starts well and ends well,                                                                                                                     In their evaluation of “Doing Business in
the activities ended with the chairman of the                                                                                                                          Africa” the judges said: “This is high-quality
Mandela Forum, Charly Ndichia, thanking the                                                                                                                            reporting. It's extremely well filmed to the
invited guests for their participation and                                                                                                                             highest technical standards and the
pledging the rotation of the next Mandela Day                                                                                                                          producers have done their homework
to another region of the country. The Blue team                                                                                                                        ensuring excellent access to top-level
left the event satisfied with the sensitisation                                                                                                                         interviewees. This is a comprehensive, lively
made on the availability, accessibility and                                                                                                                            and thoughtful piece, which leaves the
affordability of Blue’s products in Cameroon.”                                                                                                                         viewer wanting to see more.”

   Page 2                                                 Page 3                                                   Page 5                                                   Page 6

         New chief financial officer.                            Friend to the Swazi Nation.                                The Kabarole trade show.                              BIMFB performance training.

                                       June highest: 172 • June lowest: 137 • Average daily volume: 628 649 • Average daily value: R956 718,76 • 30 day VWAP: 30 July 2009 = R1,53
Blue Cameroon celebrate Madiba's birthday
2

   Message from the CEO
To the Blue team,                                               risk team, the internal audit team, and over            I trust that you will all give him time to
Well people – we know the Blue culture is                       time also the corporate finance team.                    settle in before bombarding him. Please
to act quickly and continuously improve on                                                                              note Shaun’s immediate priority is the audit
what we do.                                                     Shaun has a great deal of experience in audit,          and the funding – so bear with us.
                                                                finance and corporate finance. His wealth of
We are constantly growing the team to be                        experience will go a long way to helping                We wish Shaun the very best in his new
able to cope with our growth plans and                          Blue move to the next level.                            role and many good years with Blue.
expansion plans. We also must always take
note that it is important for Blue to recruit                   Grant Chittenden, who has added much                    Till next time,

                                                                                                                        Dave
the right talent and people for our                             value to Blue, will be assisting Shaun with
organisation.                                                   the handover and will continue to help in the
                                                                finance division until we redefine his role.
We also must always look for the right fit for
people within our organisation. Sometimes                       This move will also help Blue from a
people need to change their roles to add the                    corporate governance perspective – we will
most value to the company.                                      reduce the number of executive directors to
                                                                four. I know many of you have had issues
                                                                                                                                                                  “We wish Shaun the very

                                                                                                                       NEWS FALSH
I am pleased to announce a change that I                        with finance and with reporting/outstanding
think will go a long way to addressing the
needs of Blue.
                                                                audited numbers and I assure you the
                                                                finance team under Shaun’s guidance will                                                           best in his new role and
We have appointed a new chief financial
                                                                go a long way to rectify this.
                                                                                                                                                                  many good years with Blue.”
officer – Shaun Strydom. Shaun is already a                      I personally have great respect for Shaun’s
board member whose responsibility until                         ability to add value and in the short time I
                                                                have been exposed to him – he has proven his
                                                                                                                                                                  New chief financial officer:
now was Group risk; he will now take over
the responsibility for the finance team, the                     ability, loyalty and dedication several times.                                                    Shaun Strydom.

                                                                                                                         USAID guarantees USD10 million
                                                                                                            CA-00118

                                                                                                                         for Blue Financial Services
                                                                                                                         Blue is proving to be very versatile in            2008 but it has made excellent headway in
                                                                                                                         the midst of the global economic slump.            granting loans to entrepreneurs, franchisors
                                                                                                                         While most micro-financiers are struggling          and franchisees who do not have enough
                                                                                                                         to gain financial support from international        collateral or even their own start-up capital.
                                                                                                                         investors, Blue has proved that even in the
                                                                                                                         face of economic adversity, they will              The United States has a long history of
                                                                                                                         continue to secure the funds needed to help        extending a helping hand to the people of
                                                                                                                         small and medium businesses succeed.               developing countries who are struggling to
                                                                                                                                                                            make a better life for themselves and their
                                                                                                                         United States Agency for International             communities. By offering this type of
                                                                                                                         Development (USAID) has granted Blue a             guarantee, the US has shown that they
                                                                                                                         loan portfolio guarantee for small business        approve of the work Blue does and the
                                                                                                                         lending. This facility will cover 50% of           services it offers to the African people.
                                                                                                                         any loss experienced by Blue on SMME
                                                                                                                         loans within the USAID backed loan                 USAID is an independent federal
BIMFB is recognised as Nigeria’s micro-finance bank of the year                                                           portfolio. The guarantee has the ability to        government agency that receives overall
                                                                                                                         cover up to USD10 million and is valid for         foreign policy guidance from the Secretary
                                                                                                                         the next 10 years.                                 of State. They support long-term and
                                                                                                                                                                            equitable economic growth while advancing
                BIMFB – ollabora
                        Micro-fihe nance bank
                t Marketi g of Niger
                 g A sociation
                                        A  o
                                             ofge 2009
                                                  a and
                                                                                                                         Kenneth Fisher, general manager for small          the US foreign policy objectives.
                                                                                                                         business development at Blue, says,
                                                                                                                          Through this guarantee Blue’s small,              “Decisions to grant guarantees such as this
Blue Intercontinental Micro-Finance Bank                        retail market through the Intercontinental               medium and micro-enterprise (SMME)                 are not taken lightly by USAID, therefore
(BIMFB) in Nigeria was awarded the                              Bank Nigeria branch infrastructure, and                  division will be able to extend loans to           Blue is honoured to have been selected and
National
 m cro fin nceGold    Quality Microfinance Bank
               envi onment                                      stand alone branches. Products offered in                entrepreneurs with viable businesses who           we will continue to perform our role on the
2009 award.
 oy in a  ou  are                                               the Nigerian market include salary advance               have not qualified for additional funding           African continent with the excellence and
                                                                loans, personal term loans, retail loans,                through traditional banks.” Blue’s SMME            professionalism that attracted the support of
eThe
  bank Quality    Management
       ng acces i le to al           Development                small business finance and home                           division has only been operational since           USAID,” concludes Kenneth.
Institute
and serv ce presented      the award
             which create oppor unit s fo to
                                           ourBIMFB
                                              c i nts, wh on
                                                          the   improvement           loans.
                                                                 small, formal or inform l.

7 July
ie          2009,
   t s a f, w ich sin
                    le Lagos,    Nigeria.
                        o excell nt cu tom r

                                                                Len concludes that this award will enable
“We
 e sha ewere    nominated
            th our custo ers o mbased
                                   ke nfo one various
                                               c ices.          BIFMB to maintain its quality services
parameters such as international best
re and  pa tnersh   w th ue chip  nve  or .                     while ensuring continuous customer
practices,
nity outreach operational
                  gr mmes        excellence, quality            satisfaction in Nigeria.
and focus leadership,” says Len Pretorius,
managing
 loye s cus director:        BIMFB.o “The
                  mers and nvestors          op r award
                                                  tio wo
recognises us for delivering quality
services.”

BIMFB started its operations in September
2008 to distribute and sell Blue’s micro-
financing services and products to Nigeria’s

                                                                                                                         SMME businessman, Freek Meiring: Basson Cut Veg.
Blue Cameroon celebrate Madiba's birthday
3

Blue a “friend to
the Swazi Nation”                                                                                   Blue Swa
                                                                                                            ziland co
                                                                                                                     untry ma
                                                                                                                                   nager, Jo
                                                                                                                                               han Senek
                                                                                                                                                        al, in fro
                                                                                                                                                                   nt of one
                                                                                                                                                                               of the veh
To assist communities affected by HIV and        Dlamini, and were received by the deputy                                                                                                icles don
                                                                                                                                                                                                    ated by th
                                                                                                                                                                                                                   e compan
Aids in Swaziland, Blue donated two Nissan       prime minister, Themba Masuku, who at the                                                                                                                                 y.
vans to the Shizelweni region.                   ceremony thanked Blue for a being a “friend
                                                 to the Swazi Nation.”
The vehicles, will be used by Asondle Sive
Bomake (Let us feed the nation) – an             At the handover ceremony, Masuku said,
organisation comprising 30 women taking          “Government has engaged in what is known
care of 1 500 orphans and vulnerable             as a public private partnership because it
children in the Ka-Phunga area.                  cannot go at it alone in terms of fighting
                                                 poverty both in the urban and rural setting.
The main purpose of the vehicles is to           We applaud Blue Financial Services for
transport sick children to the local hospital    ploughing back to the community as profit
and to distribute food to the orphans, many      margins can only be realised because of the                                                                                                     ank you
                                                                                                                                                                                                           gift.
                                                                                                                                                                           ed a go  at as a th
who are younger than 10 and heading up           people who utilise their services.                                                                           B lue receiv
households.
                                                 “We wish to appreciate the kind gesture
“Blue is involved in the growth of this          extended by the foreign affairs minister who
community – and this is the second donation      unselfishly secured the vehicles despite that
we have made,” says Johan Senekal, country       he is an MP for Ndzingeni constituency.
manager, Blue Swaziland. “We are                 He demonstrated good leadership skills that
committed to Swaziland and believe that to       should be emulated by all; for his vision is to
ensure sustainability of the community,          see the whole country developing other than
people need to acquire health services.          residents from his area.”
Our role is to provide the possible means to
achieve this objective.”                         As a token of appreciation, three goats were
                                                 given as a gift to Blue Swaziland. The
The vehicles were secured from Blue with         goats are now living on a farm near
                                                                                                                        A few of
the assistance of the minister of foreign        Mbabane,” says Johan.                                                             the child
                                                                                                                                            ren who
                                                                                                                                                      will benefi
affairs and international cooperation, Lutfo                                                                                                                      t from Blu
                                                                                                                                                                               e’s donati
                                                                                                                                                                                          o n.

                                                A ‘faster’ Blue Zambia
                               “July has been an exciting month for Blue             and also for collections. There is already a high                     improve customer service as the current Smartfin
                               Zambia, with a lot of changes, both technological     number of inbound calls and enquiries following                       speed has had its fair share in impeding turnaround
                               and human capital wise,” says Tukuza Lungu,           adverts placed in the media and also sms-es sent to                   times. On the human capital front, new employees
                               Blue Zambia’s operation manager.                      existing and potential clients, inviting them to                      are being recruited (trainer, call centre consultants,
                                                                                     take up Blue’s product range. It will start with                      branch managers, quality control, DDACs team
                                He explains that DNS Telecom helped set up a         nine consultants and one supervisor.”                                 leader and approval officers among others) to beef
                               new PBX system, replacing the phone system                                                                                  up the Blue team. FAME training is also expected
                               that was in use. A PBX (private branch exchange)      These changes could not have happened at a better                     to start soon. We are positioning ourselves to
                               is a telephone exchange that serves a particular      time than this, as Zambia’s telecom operators have                    ensure we remain the industry leaders, fully
                               business or office, as opposed to one that a           just finished laying fibre optic cables, which will                     harnessing technology,”
                                telephone company operates for many                  connect the countries in the SADC region and                          concludes Tukuza.
                                 businesses or for the general public.               beyond. Zambia has been running on satellite
                                                                                     communication, which has inherent latency.
                                     Tukuza says, This change brought                The migration to fibre will not only increase
                                       together all contact numbers for Blue         Internet access speeds owing to lower latency,
                                        cashXpress, Blue Assurance Services          but will also offer increased uplink and downlink
                                          and Blue Financial Services into one       capacities.
                                              PBX. A call centre has been set
                                               up with very user friendly            “Moreover, the changes will coincide with
                                                  software. The call centre          Zambia’s migration from Smartfin to FAME.
                                                     will be an effective tool for   This will make working online a much more
                                                       bringing in new business      pleasurable experience, and will inevitably
Blue Cameroon celebrate Madiba's birthday
4

                   The Blue Cameroon Lions and Lionesses
Blue Cameroon opened in the capital, Yaoundé, at the end of February. Since then, a Cameroon team has been appointed, and they are hard at
work to entrench Blue as the micro-financier of choice in the hearts and minds of the Cameroonian people.

Blue Bulletin proudly introduces the Cameroon Lions and Lionesses – who get their name from the country’s star Cameroonian soccer team,
the ‘Indomitable Lions’. Together with the who’s who, Blue’s new country team also gave us a glimpse of their favourite Cameroonian
cuisine, their most treasured tradition and what they do during their down time.

  Welcome to the Blue Financial Services Cameroon team.
                                                                                                     Valentine Okale Dang                            Guy Tiegoum Moukam
                                                                                                     Administrative manager                          Consultant
                                                                                                     Favourite meal: Achu (Pounded cocoyams          Favourite meal: Fufu (A thick paste of
                                                                                                     – a root vegetable – and yellow soup).          porridge usually made by boiling starchy
                                                                                                     Treasured tradition: The various annual         root vegetables in water and pounding with a
                                                                                                     festivals in the North-West provinces in        mortar and pestle until the desired
                                                                                                     Cameroon.                                       consistency is reached) and eru (oval leaves
                                                                                                     Personal hobby: Soccer.                         that measure about 10 centimetres in length).
                                                                                                                                                     Treasured tradition: Bayagi (traditional
                                                                                                     Jean Calvin Nkwekeu                             dance).
                                                                                                     Business developer manager                      Personal hobby: Reading.
                                                                                                     Favourite meal: Kondre (plantain –
                                                                                                     family of the banana – and palm oil and         Dorcas Desiree Tchatchie
                                                                                                     meat).                                          Administrative assistant
                                                                                                     Treasured tradition: Medumba festival           Favourite meal: White bean and plantain.
                                                                                                     (Held every two years in Bangangte.             Treasured tradition: Medumba festival.
                                                                                                     It takes place usually in July, to promote      Personal hobby: Reading.
 Cameroon’s Lions and Lionesses (from left to right): Jean Calvin Nkwekeu, business developer        both the Medumba language and the
 manager; Guy Tiegoum Moukam, consultant; Michelle Sandrine Ngatchou Tchouateun, personal
                                                                                                     artworks of the 13 villages in the              Paul Hyacinthe Zambo
 assistant; Christian Biyegue, assistant country manager; Paul Hyacinthe Zambo, branch manager;
                                                                                                     locality).
 Harrison Ajong Ngayap, junior consultant; Dorcas Desiree Tchatchie, administrative assistant; and                                                   Branch manager
 Valentine Okale Dang, administrative manager.                                                       Personal hobby: Soccer and lawn tennis.
                                                                                                                                                     Favourite meal: Rice and beans.
                                                                                                     Michelle Sandrine Ngatchou                      Treasured tradition: Bikutsi.
Christian Biyegue                                   manager for financial institutions in 2006.
Assistant country manager                           Before joining Blue, Christian worked at         Tchouateun                                      Personal hobby: Reading economics books.
                                                    the United Bank for Africa Cameroon as           Personal assistant
Having more than nine years of banking
                                                    the head of public sector in charge of client    Favourite meal: Sanga (Maize and                Harrison Ajong Ngayap
experience with leading international
                                                    relationships with Cameroon government           starchy food and coconut)                       Junior consultant
banks, Christian’s career started at the
Credit Lyonnais Cameroon Bank in 2001,              institutions, embassies and non-                 Treasured tradition: Douala (Ngondo,            Favourite meal: Ekwang (The dish is
where he worked as a credit analyst and a           governmental organisations.                      which is the festival of the Sawa. The          made from cocoyams or cassava cocoyam
relationship manager for French                                                                      coastal dwellers of Cameroon from Limbe         leaves, or leaves of a certain herb that is
multinational companies.                            Favourite meal: Ndolé (The national dish         to Kribi, with the Wouri River are the focal    moderately bitter, red hot peppers, palm
                                                    of Cameroon. The dish consists of a stew         point of the festival in Douala. The ritual     oil, special spices, Ngakanga [nut-like],
                                                    of nuts, bitter leaves indigenous to West        and feast, which is held in the first week       Ebobe [small seed-like or berry-like] and
Christian joined Standard Chartered Bank
                                                    Africa, and meat).                               of each December, celebrate the unity of        some smoked or sun-dried fish/crayfish.)
Cameroon in 2004 in the wholesale bank
department as a relationship manager for            Treasured tradition: Bikutsi (a music            the Sawa people and their ancestors.)           Treasured tradition: Bamiliké culture (A
multinational and energy companies, and             genre from Cameroon).                            Personal hobby: Travel.                         collection of semi-Bantu ethnic groups).
was promoted to senior relationship                 Personal hobby: Tennis and reading.                                                              Personal hobby: Soccer and reading.

                                                                                                     Blue kick-starts business
                                                                                                     Josephine Adrapia is a primary school           The idea to earn extra income came from
                                                                                                     teacher in the Arua District of Uganda.         Adrapia’s brother who was in the same
                                                                                                     She lives and works in a village called         business. It occurred to her when the burden
                                                                                                     Maracha and takes care of six children,         of responsibilities was becoming too
                                                                                                     two of her own and four of her siblings         overwhelming, and her salary from teaching
                                                                                                     who can’t yet support themselves. She           was not enough, to resolve it. So she
                                                                                                     heard about Blue when a Blue field agent         decided to come to Blue. She couldn’t
                                                                                                     visited her school as part of a presentation    believe the speed at which the money was
                                                                                                     programme, which prompted her to visit a        transferred to her account and applauded
                                                                                                     Blue branch and apply for our emergency         Blue for that. She made sufficient profit to
                                                                                                     loan, amounting to ZK400 000.                   offset her loan within three months.

                                                                                                     Adrapia invested the money into a charcoal      Adrapia is looking forward to accessing
                                                                                                     business, where she buys bags of charcoal       another loan soon. She is waiting for the
                                                                                                     in the village, and resells them in town at a   weather to dry a bit, because the business
                                                                                                     profit. She initially transported the charcoal   is not favoured by rain. With her next loan
                                                                                                     by bicycle as her capital was really meagre,    she will broaden her business even further.
                                                                                                     but owing to her Blue loan, she now             She had this to say: “Long live Blue, I will
                                                                                                     transports it using a truck.                    always owe you.”
Blue Cameroon celebrate Madiba's birthday
5

                                                                                                                Blue Uganda targets farmers
                The Blue Uganda stall at the Kabarole District Agricultural trade show.
                                                                                                                at the Kabarole trade show
                                                                                                                         Blue Employee Benefits             which included marketing coordinator,
                                                                                                                         Uganda promoted the               Jovent Kyalimpa and Fort Portal
                                                                                                                         company’s financial services to    branch manager, Suzan Atuhura, as
                                                                                                                         the farmers and micro-            well as the entire team from Fort Portal
                                                                                                                         agricultural entrepreneurs at     branch. During the exhibition week,
                                                                                                                         the Kabarole District             more than 90 proud clients signed loans
                                                                                                                         Agricultural Trade Show in        and were added to our clientele in this
                                                                                                                         one of Blue Uganda’s              operation. Six clients signed the
                                                                                                                         operational areas. “The           applications at our stall and the others
                                                                                                                         operational area is served by     came to the branch, or were visited by
                                                                                                                         our esteemed branch, Fort         sales agents.”
                                                                                                                         Portal and is comprised of the
             The minister for agriculture, the honourable Hope Mwesigye, brightens up the show in her yellow outfit       five districts: Kabarole,          Peter says that through this exhibition,
                                      and spends much time visiting the Blue Uganda stall.                               Bundibujo, Kasese, Kyenjojo,      Blue Uganda marketed their offerings
                                                                                                                         and Kamwenge,” says Peter         to people who previously found it hard
                                                                                                                         Mugogo, operations                to travel long distances to come to a
                                                                                                                         coordinator, Blue Uganda.         Blue branch to find out how Blue
                                                                                                                                                           operates.
                                                                                                                 “The Kabarole District Agricultural
                                                                                                                 Trade Show was the first to take place     “The show gave potential clients the
                                                                                                                 and his excellence the president was      opportunity to be educated and have all
                                                                                                                 expected to attend. The show was held     their questions answered. With our
                                                                                                                 over three days at grounds in Fort        corporate brand, colour, neatness and
                                                                                                                 Portal. The exhibition was graced by      customer care, we stood out from our
                                                                                                                 the minister for agriculture, the         competition and the many exhibitors.
                                                                                                                 honourable Hope Mwesigye, who
                                                                                                                 applauded our services while she          “Rukuya Asiimwe Patrick, the district
                                                                                                                 toured our stall,” says Peter.            speaker, was one of the distinguished
                                                                                                                                                           guests. He was highly impressed by the
                                                                                                                 “Many institutions including NGOs         good marketing, professional service,
                                                                                                                 and farmers exhibited, but our            good corporate image and public
                                                                                                                 exhibition took centre stage owing to     relations shown and lived by our Blue
  Distinguished guest, Rukuya Asiimwe Patrick – the district speaker – signs the visitor’s book at Blue.
                                                                                                                 the diligence and vibrancy of our team,   employees.”

                Blue Zambia and the police:
                Partners in development
Blue Zambia handed over a cheque to the                   football club. He promised to see to it that
commissioner of police, Graphael                          the money was used to its intended
Musamba, at the Zambian police                            purpose,” says Godfrey Ngula, sales and
headquarters recently. The ZK12 150 000                   marketing director: Blue Zambia.
sponsorship from Blue will finance the
police’s flagship football team called the                 “Blue Zambia takes social responsibility
‘High flying Nkwazi football club’.                        seriously,” adds Godfrey. “The Zambian
                                                          police force and Blue have a partnership
Blue has pledged to pay for the laundry                   that dates back to 2004, and we have
of the soccer jerseys, the team doctor, and               always worked hand-in-hand with the
training fees.                                            police in empowering individuals or
                                                          communities. We have in the past assisted
“At the handover ceremony, the chairman                   them with reflective drums to control
of the Nkwazi football club, Mr Bowa,                     traffic, donated various utility items to
thanked Blue for the quick response to                    them and renovated some of their police
their plea for donations, and went on to                  stations.
ask the corporate world to emulate what
Blue had done despite the global crunch.                  “Furthermore, the Zambian police force is
He promised that the club would be                        also the second largest group to benefit
promoted to the premier division next                     from our loans and so we also took the
season. The commissioner, also mentioned                  opportunity at the handover ceremony to
the benefits of social investment. He                      inform the police about new programmes
thanked Blue and said he was very pleased                 and re-emphasised our policy on lending
to receive the cheque on behalf of the                    and the number of branches we have.”
Blue Cameroon celebrate Madiba's birthday
6

                                                                                                                       BIMFB employees aim for
                     BLUE
                           S                                                                                           performance improvement
                    LETTER

                                                        xtra
                      a y le y P re to r ius, goes the e ice.
              tant, H                              er serv
Personal assis eat example of best custom
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mile and is a g

    Dear Grant,
                                                                            P.A. –
                                      ortunity of        thanking your
                        take this opp
    I would like to
                  rius.
    Hayley Preto
                                                                                 d has a
                                              d e rs  ta n d in g, efficient an
                                        , un
                       elpful, caring                       o the extra m
                                                                             ile.
     She is very h                     re  p ar e d  to   g
                      ency and is p
     sense of urg
                                                                        BSA NAEDO
                                        n ta ti o n  of the new A
                         nt imple   m e                                           ucts,
      With the rece                             C re  d it U   an d other prod
                                             d
                         r both Blue an                      tation and th
                                                                             e signing
      Collections fo                        e  d o cu  m e n
                        ed me with th                                      e contracts                                                                 BIMFB employees form working groups and discuss
      Hayley assist                      at   le n g th s  to ensure th                                                                                improving company performance.
                         went to gre
      thereof. She                              rrectly.
             si g n e d ti m eously and co
       were                                                                                                 o improve business alignment and solicit     executive directors and managers; and
                                                                                ession
                                             g e m e n ts  fo  r a Training S                             input from employees who are closest to        employees were divided into small
                          e make arran                     BAL/INTERN
                                                                             ATIONAL
       She helped m                      A  B  S A  G  L O                                                customers, all employees of Blue               working groups. Topics discussed included
                           revive the                                    nts' to your
        yesterday to                   ak  e  'i m m  ediate payme                                        Intercontinental Micro-finance Bank             the company’s vision, mission and values;
                           able to   m
        system to be                                                                                      (BIMFB) in Nigeria recently took part in       training in quality; procedures; time
                                                                                                          performance improvement development            management; and customer service.
        clients.
                                                                            ntation or                    sessions in Lagos and Ibadan.                  Employee working groups discussed the
                                           as si st an  ce   with docume
                              if I need                                               ce.                                                                topics and made proposals for improving
         I always know                              I  ca  n  re ly o n her assistan
                                              ure                                                         The sessions, which took place on a            company performance.
                            r your signat
         otherwise fo                                                                                     Saturday, consisted of lectures by BIMFB’s
                                                         isation!
                    is  an  as se t to your organ
          Hayley

                             ly
           Yours sincere

                              son
            Anne E. Robin
            Advisor :                      ess Bank
              B S A : C o rp orate & Busin
            A

                                                                                                            Sunshine in Africa
                    New Blue tracksuits for
                                                                                                            This section of our Blue newspaper is dedicated to the
                    Botswana soccer team                                                                    friendly, funny and fascinating stories that happen at
                                                                                                            our branches. We call them our ‘feel good’ stories.
                                  Blue Employee Benefits in
                                  Botswana has extended their
                                                                                            feel good stories

                                                                                                            During the early hours of Sunday morning I received a message from Sukani
                                  sponsorship of the Office of the                                           CS*, a man who was stranded with financial problems.

                                  President’s soccer team by making                                         As he knew my mobile number, I sms-ed him to visit our branch the following
                                  sure the players and management                                           morning.
                                  stay warm before and after                                                On 13 July 2009, I checked affordability and he qualified for an amount of N$5000.
                                  matches in Blue branded tracksuits.                                       He wanted to pay his plot to the town council and not lose the land for his family as
                                                                                                            accommodation is an important issue to every person living on earth.
                                  The team, which since last year has
                                  been playing in Blue branded                                              On 22 July 2009 the money was paid into his account and he visited Blue to say
                                                                                                            thank you and how grateful he was.
                                  shirts, shorts and socks, has had a
                                  good season and won their division                                        Susan Mukwata
                                                                                                                                                        *Names changed to keep the identities of our clients
                                  by a huge margin.                                                         Katima Mulilo, Namibia                       confidential. Please keep on sending us your
                                                                                                                                                         heartwarming and entertaining stories.
Blue Cameroon celebrate Madiba's birthday
7
                                                                                                                                                                    Best in Lesotho

                 BLUETY
                                                                                                                                                                    The winner of the trophy
                                                                                                                                                                    for the Best Employee in

                SOCIE
                                                                                                                                                                    Sales Department in June is
                                                                                                                                                                    Ntate Tumi from Cashbuild
                                                                                                                                                                    Mafeteng, Lesotho.

                                                                                                                                                                    The winner of the trophy for
                                                                                                                                                                    the Best Employee in Support
                                                                                                                                                                    Department in June is Me
                                                                                                                                                                    Thebogo from head office,
                                                                                                                                                                    Blue Lesotho.

                                                                 Quest for victory!
                                                                 The RSA operations department held a workshop to win back
                                                                 customers, grow business, and reveal Blue’s leadership among
                                                                 competitors. The delegates got their creative juices flowing by
                                                                 creating their own good client service, fraud detection and “when
                                                                 in need Blue indeed” adverts. The focus areas for the next three
                                                                 months were also made known: Expenditure control, quality
                                                                 business, client service and employee morale. The workshop ended
                                                                 on a fun note with a 1920s mystery murder themed dinner.

                                                                                                                                                           Standing strong
                                                                                                                                                           CEO, Dave van Niekerk’s message
                                                                                                                                                           to the organisation made at the last
                                                                                                                                                           executive committee meeting was
                                                                                                                                                           taken back to the Johannesbug
                                                                                                                                                           Central team.
                                                                                                                                                           “On the photo you can see that our
                                                                                                                                                           team is geared for the ‘war’ against
                                                                                                                                                           our competitors! We are ready to
                                                                                                                                                           destroy the obstacles in our way,
                                                                                                                                                           and we’ll stand strong as a team
                                                                                                                                                           and defeat the enemy. We’ll take no
                                                                                                                                                           prisoners and win the battle with
                                                                                                                                                           a smile,” says regional manager,
                                                                                                                                                           Christa Laubscher.

Blue’s peer educator programme makes progress
In the March edition of the Blue Bulletin,    managed by CareWorks, an organisation              Bulletin going to print, were in the
we reported that the International Funding    that focuses on stopping the transmission          process of being analysed. “Once the
Corporation (IFC) chose Blue Financial        of HIV and protecting those who are                analysis is finalised, Blue will plan focus
Services Limited (Blue or the Group) to       negative, and on keeping HIV positive              areas in our broader HIV and Aids, and
lead their peer educator pilot project.       people productive.                                 gender empowerment workplace strategy.
                                                                                                 Thank you to all the employees who took      our peer educators with knowledge about
The IFC selected Blue because of the          The survey was conducted in South                  part in the survey,” says Morné.             HIV, Aids and wellness, and provide them
Group’s large footprint in Africa along       Africa, Botswana and Zambia – to set a                                                          with the necessary communications skills
with Blue’s branch location in both urban     standard, before being rolled out to the           The results of the survey and                to transfer this knowledge.”
and rural areas. “Our employees have          other regions – to measure broadly HIV
direct access to their community, speak the   and Gender related knowledge, attitudes,
                                                                                                 further actions will be published
same language and are therefore ideally       perceptions and behaviour (KAPB)                   in the August edition of the                 To assist peer educators in this task, they
situated to effect change,” says Morné        amongst Blue’s employees.                          Blue Bulletin.                               will also receive a toolkit, which is an
Reinders, Group corporate affairs                                                                                                             assembly of information pieces such as
executive.                                    The survey was confidential and focus               “Furthermore, we had an overwhelming         pamphlets, booklets and posters informing
                                              groups formed part of the measurement.             response to our peer educator programme,”    people about HIV and Aids, prevention,
To kick-start the programme, a survey         The results of the survey have been                says Morné. “We will, therefore soon         testing and anti-retroviral treatment; as
was held at Blue. The survey was              calculated and at the time of the Blue             contact our volunteers and start training    well as male and female condoms.

                                                    Best service             -     B
                                                    Teamwork                 -     T
                                                    Sales support            -     S
                                                    Initiative/innovation    -     I
Blue Cameroon celebrate Madiba's birthday
8

                Brands highlighted at
                Zambian trade fair
  The Zambia International Trade Fair is an                           says Godfrey Ngula, marketing and sales
  annual business event in Ndola, Zambia’s                            director: Blue Zambia. “Marketing officer,
  second largest city, and Blue Financial                             Harrison Mbeba; financial manager –
  Services and cashXpress took part in this                           Insurance, Florence Mpemba, and sales
  year’s event. This fair attracts thousands of                       agents represented Blue at the stand. Blue
  local and international visitors and the                            was the only micro-finance institution
                                                                                                                                Cornele
  theme this year was “Investment in                                  represented at the fair, and we are very                 teacher
                                                                                                                                        us Band
                                                                                                                                                a, an ag
                                                                                                                                       and his           ent at th
  infrastructure for competitiveness”.                                proud of taking part, although we missed the                             pupils a
                                                                                                                                                        t the Za
                                                                                                                                                                   e Ndola
                                                                                                                                                                           branch,
                                                                                                                                                                 mbia In            explain
                                                                      ‘best stand’ prize by a narrow margin.”                                                            ternatio
                                                                                                                                                                                  nal Trad
                                                                                                                                                                                            s Blue’s
                                                                                                                                                                                                     financia
                                                                                                                                                                                           e Fair.           l service
  “Our stand was one of the most popular                                                                                                                                                                               offering
                                                                                                                                                                                                                               s to a
  stands and many visitors were impressed,”

                                                                                                                                         Show highlights competitiveness
                                                                                                                                         as a strategy for growth
                                                                                                                            Blue Employee Benefits was among the                          – which is in line with the ministry of trade
                                                                                                                            many organisations that attended the                         and industry’s mandate of facilitating
                                                                                                                            annual BOCCIM Northern Trade Fair held                       sustainable economic growth and
                                                                                                                            in Francistown, Botswana.                                    diversification of the economy through the
                                                                                                                                                                                         promotion of trade and industrial
                                                                                                                            The BOCCIM Fair is used as a forum                           development.
                                                                                                                            through which companies in the private
                                                                                                                            and public sector can showcase their                         “The assistant minister of trade and
                                                                                                                            products and service, and for buyers and                     industry, Duke Lefhoko, gave the Blue
                                                                                                                            sellers to interact and possibly seal                        stand a visit and complemented the Blue
                                                                                                                  liments   business deals.                                              staff on their exceptional exhibition,” says
                                                                                                       right) comp
                                                                                            ted on the
                                                                       u k e L ef hoko (sea                                                                                              Pieter van Tonder, sales support manager:
                                                              ustry, D                      n.
                                                  e and ind                     t exhibitio                                 “The theme of the fair was                                   Blue Botswana.
                          n t m in is ter of trad        ee s o n a n excellen
             The assis
                       ta                           ploy
                                        enefits em                                                                           ‘Competitiveness: A Strategy for Growth’
                         mployee B
             the Blue E

        Pictured above are the cashXpress employees of the Kitwe branch in Zambia (from left to right) Rozia, branch manager; Sharon, marketing agent; Tana, loan consultant;
        Lillian, marketing manager; Tamara, loan consultant; Jairos, driver; Winnie, loan consultant; Sonia, loan consultant; Ngosa, marketing agent; Mirriam, marketing agent;
        Carol, office assistant.

     “Our brand is very exciting and we are positioning cashXpress as a lender of choice for many borrowers who would not necessarily borrow from a cash loan/salary payday advance company. The process of granting a
     loan is executed from the start to finish by one loan officer to enable us to disburse a cash loan in less than 20 minutes. This is the reason why it is called cashXpress!” says branch manager, Rozia NgabaneniI.

                                                 Volume 04 • Issue 07 • July 2009 • Published by Blue Financial Services - Republic of South Africa • www.blue.co.za

Blue Bulletin is published by Blue Financial Services Limited
PO Box 72041, Lynnwood Ridge 0040, South Africa
Editor: Heike Bredenkamp
                                                                                                                                                                                                                                         CA-BLUE-0128

To contribute your stories and letters, please send to newsletter@blue.co.za • Phone +27 (0)12 990 5627
Layout and design: Melanie Brix
Blue Cameroon celebrate Madiba's birthday Blue Cameroon celebrate Madiba's birthday
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