Botswana e-Government Master Plan 2015-2021 - Government Modernization Office - Ellipsis

Botswana e-Government Master Plan
            2015-2021

         Government Modernization Office

e-GOVERNMENT MASTER PLAN

    a)    Background
    b)    Strategy Development
    c)    Implementation Strategy
    d)    Management Strategy
    e)    Action Plan

I. BACKGROUND
                                                                Goals

i.           To provide a roadmap and a blueprint for effective and productive e-Government program
ii.          To strengthen systems of e-governance needed for sustainable program implementation.
iii.         To provide a coherent and holistic view of ICT strategies and initiatives for the next 7 years
iv.          To improve and maximize utilization of e-Government Funds, avoiding duplicate investments.
v.           To strengthen the e-Government infrastructure (Data Centre, Connectivity and Access Networks)

                                                             Objectives

            i.     Innovate Service Delivery through seamless connectivity between government agencies (G2G)
            ii.    Improve access to information by reducing digital divide and improving network speed (G2C)
            iii.   Enhance competitiveness through economic diversification (G2B).
            iv.    Provide realistic and relevant technologies to support e-Government program

                                                                Scope
       i.          Subject : G2G, G2C, G2B, Infrastructure
       ii.         Time period : 2015 – 2021 (7 years)

II. STRATEGY DEVELOPMENT

a) Vision and Mission
b) Vision and Strategies
c) e-Government Strategies
d) Strategy and Initiatives
e) To-Be model Landscape

Vision & Mission

                                           Vision
Integrated Government (1GOV).

                                          Mission

To provide universal access to services through the use of appropriate strategies and

technologies for efficient and effective service delivery

To achieve national visions, the following strategies were established under the e-Government

vision: “Becoming the integrated Government, by providing universal access to services in a
convenient, efficient, transparent and reliable way”

Vision & Strategy
  National
                                                        TOWARDS PROSPERITY FOR ALL
   Vision

e-Government     “Becoming the integrated Government, by providing universal access to services in a convenient,
    Vision                                  efficient, transparent and reliable way”

  Strategy
   Slogan                                                        “ SMART 1Gov ”

                         G2G                        G2B                           G2C                         G2E               Infrastructure

                   Seamless                 IMprove                        Accessible                    Reliable                   Proper
E-Government        connect               competitivene                   Wide & Fast                Information                Technology
   Strategy
                                               ss
                                                                             Improved access to                                 Realistic and relevant
                    Innovative Service                                   Information by minimizing    Practical opportunities      technologies to
                     Delivery through                                             regional           provided through current         successful
                  seamless connectivity         Enhance Global           gaps and overcoming poor         and valid data         implementation of
                  between government        Competitiveness through            network speed                                        e-Government
                         agencies         the economic diversification

Strategy and Initiatives

The strategies are required to be categorized into the core building blocks of e-Government
system such as G2C, G2B and G2G
  G2C : Improve access to information by reducing digital divide               G2B : Enhance competitiveness through economic
                        and improving network speed                                            diversification
                Innovate civil services through informatization.                      Innovate services to support business activities.

                                                                          Goal
   Goal

                Improve access to information through ICT                             Groundwork for co-working with private network
                infrastructure growth.                                                needed.

                                                                           Project
                Integrated Government Portal, e-Education System,                      e-Procurement System, Business Activity Support
   Project

                National Health Information System, e-Services,                        System
                Content and Forms Development
                                                                       Infrastructure : Provide realistic and relevant technologies to
                G2G : Innovate Service Delivery through seamless                            support e-Government program.
                   connectivity between government agencies
                                                                                     Integrate and standardize information resources.

                                                                       Goal
                 Establish a foundation to support effective                         Establish effective management system by
    Goal

                 administration processes.                                           introduction of network infrastructure monitoring.
                 Digitization of Government core work.
                                                                                     Enterprise Architecture, Integrated Data Center,
                 Network Optimization System, E-Document System,                     STEP, Contact Centre, National Broadband Strategy.

                                                                       Project
      Project

                 Project Evaluation System, Local Government                         Policies & Regulations, Kitsong Centres, Governance
                 Information System, Administration Information                      & Institutional Framework, Legislative Framework,
                 Sharing Centre, BPR & BPM.                                          Network Optimization
      G2E : Provide meaningful opportunities through current and
                                  valid data.
                 Develop integration of employment data of private   Project
      Goal

                 and public sectors                                                   Job Portal, Civil Affairs Single Portal

To-Be Model Landscape

III. Implementation Strategy

a) Selection of Priority Initiatives

b) Method of Priority Evaluation

c) Master Plan Initiatives

Selection of priority Initiatives

 Priority focus areas were selected based on the level of e-Government and strategic value for each
  sector.
 Initiatives were selected based on their crucial value to enforce national ICT foundation, enhance
  competitiveness of private sector, or increase social welfare for citizens, as well as infrastructure
  performance, mobile, fixed Internet, and training in ICT infrastructure. Two more initiatives were
  included to advance e-Governance and upgrade e-Government Strategy.
 Candidate sectors included Environment, Employment, Agriculture, Science & Technology, Industry &
  Trading, Labour, Economic Development, Construction, Communication & Transportation, Foreign
  Affairs, Police, Health, Mining, Tourism, Defense, Infrastructure, general Administration, Private Sector,
  and e-Government.
 The selected initiatives will accelerate and upgrade e-Government rating for Botswana.
 The UN’s index for e-government stresses the need for Government wide service, citizen participation,
  and openness of Government data to the public.

Implementation of e-Government initiatives was done based on feasibility (technology and institution) and
strategic importance (urgency and impact) :

1) The e-Government initiatives should be executed bearing in mind direct and indirect interrelationships
   among e-Government initiatives. Hence, e-Government strategy upgrade and advancement of
   e-Governance should be given the first and highest priority.

2) Implementation of Network Optimization, Project Evaluation System and e-Document System should be
   done prior to other eight e-Government initiatives for the following reasons:
    • Network infrastructure should be ready for e-Government to guarantee service delivery within and
       outside government.
    • Project management needs to be supported by project evaluation system to manage project
         implementation effectively and efficiently, and improve human resources capabilities.
    • e-Document system streamlines government process, and enables government organizations
       improve productivity with sharing official document online and provide civil services through
       Internet.

Master Plan Initiatives

1.    Upgrade e-Government Strategy
2.    Advancement of e-Governance
3.    Project Evaluation System
4.    e-Document System
5.    Network Optimization
6.    e-Education System
7.    National Health Information System
8.    Business Activity Support System
9.    e-Procurement System
10.   Local Government Informatization
11.   Civil Affairs Single Portal
12.   Administrative Information Sharing Centre
13.   Job Portal
14.   e-Agriculture
15.   Government Enterprise Architecture (GEA)

IV. Management Strategy

1. Governance

2. Roles & Responsibilities

3. Legal framework

Legal Framework

                  Ideal model of legal framework

V. Action Plan

1.   e-Government Roadmap

2.   Interrelationship among projects

e-Government Roadmap

               Initiatives in e-Government Maser Plan 2014

Interrelationship among Projects

        Relationship with ongoing projects in e-government Master Plan 2012

Thank You