BPA ANNUAL CONFERENCE 2020 - 'BEING FUTURE-READY': GROWTH & NEW REVENUE OPPORTUNITIES - British Parking ...
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
BPA ANNUAL CONFERENCE 2020 ‘BEING FUTURE-READY’: GROWTH & NEW REVENUE OPPORTUNITIES
FIRST OF ALL – THANK YOU 100% OF TODAY’S FEE GOES TO WWW.MYMENTALHEALTHROCKS.COM www.futuristmatt.com 2 MADE BY: MODCOMMS
EXAMPLE FUTURES PROJECTS
WHAT I DO
BBFC ALIBABA OCEAN OUTDOOR
Consulting on 10 ‘Future of leadership’ Keynote ‘Future
year strategy workshops DOOH/Creativity’ at
2019 awards
MACQUARIE SAGE GROUP URW
All (Hong Kong) Running a ‘Futures Retail seminar for 70
staff presentation Series’ sponsored Account Managers in
and discussion content campaign Barcelona
www.futuristmatt.com 3
MADE BY: MODCOMMS
1. TODAY’S SESSION
ECONOMIC PHYSICAL
NEW-NORMAL WORKPLACE
— —
What changes will Changes and ideas
we see on the way to look out for
there?
VIRTUAL LEADERSHIP IN THE
WORKPLACE NEW-NORMAL
— —
Evolution and new Skills, Hybrid-
technologies Working and
Learning
2. TODAY’S SESSION
AI & AUTOMATION FUTURE-READYING
— OURSELVES
What it is, impact —
and what it looks Humans and
like machines!
ASSUMPTION
REVERSALS
—
Think differently and
find new sources of
revenue
Arriving at the new-normal The Five Step Forecast
FIVE STAGES TO THE NEW-NORMAL
‘SURVIVAL OF THE FITTEST’ ‘SURVIVAL OF THE MOST AGILE’
DOWNTURN
- M&A + consolidation
- Insurance claim surge
- Bankruptcies/closures NEW NORMAL
REGENERATION
RESPONSE - Ripple effect - Leaner organisations
PRE-COVID-19 - Narrow & Green AI investments
- Massive homeworking
Business as usual - B2B marketplaces - Hybrid working commonplace
experiment
- Nearshoring resilience - Fewer employees needed in
- Insurance ‘Force Majeure’
- Supply Chains same roles (technological
- Operational crisis accelerates
TO Supply Networks unemployment)
Digital Transformation
- More digital partnerships and
- More agile innovation
service sharing
24-36 MONTH CYCLE
DOWNTURN
WHERE ARE WE NOW?
ONS FIGURES
• Q1: 2.2% GDP FALL
• Q2: 20.4% GDP FALL
• JUNE-MARCH: UNEMPLOYMENT UP 2.7M / 117%
• JULY 28TH: 9M ON FURLOUGH
OBR UNEMPLOYMENT SCENARIOS
• OPTIMISTIC: 9.7% 2020 / BACK TO PRE-CRISIS 2022
• ‘DOWNSIDE’: 13.2% 2021 / BACK TO PRE-CRISIS
2024
www.futuristmatt.com 8
MADE BY: MODCOMMS
REGENERATION TOWARDS ECONOMIC RECOVERY MANAGING THE VIRUS: ▪ ‘POPULATION IMMUNITY’ ▪ VACCINE – BILL GATES (2021, 2022) ▪ EFFECTIVE TREATMENT ▪ COMBINATION OF ALL THREE www.futuristmatt.com 9 MADE BY: MODCOMMS
NEW-NORMAL
WHAT MATTERS TO US
THINGS TO WATCH FOR
• RETAIL CONTINUES TO GROW ONLINE
• ‘V’, ‘W’, ‘K’ SHAPED RECOVERY?
• DIGITISATION AND CONTACTLESS SERVICE
• CONSUMERS NEED REASSURANCE
• ENHANCED FOCUS ON IT SECURITY
• INNOVATION & AUTOMATION
• ROLE OF ‘MEGACITIES’ IN QUESTION
www.futuristmatt.com 10
MADE BY: MODCOMMSTHE NEW VUCA
POST-PANDEMIC OPERATING PRINCIPLES
VELOCITY
Our ability to enact
change quickly
UNORTHODOXY for shifting
Staying curious and circumstances
ready to approach
challenges in unusual
ways
COLLABORATE
Thriving in the digital
world arises from
AGILITY sharing knowledge
Our capacity adapt a and forging
new mindset in order relationships
to think differently
about a challenge.
www.futuristmatt.com Credit: Gerd Leonhard 11
MADE BY: MODCOMMSPhysical Workplace Changes and ideas to look out for
RETURN TO THE OFFICE CHANGES ON THE HORIZON www.futuristmatt.com 13 MADE BY: MODCOMMS
THE OFFICE LESS ‘MEGA’, MORE ‘DISTRIBUTED’ www.futuristmatt.com 14 MADE BY: MODCOMMS
FACE-TO-FACE SITUATIONS
MANY OF US ARE TRADING ON TRUST DEVELOPED PRE-PANDEMIC
CRITICAL Credit: McKinsey
DECISION
RELATIONSHIP MEETINGS
BUILDING Example: Board level
In-person meetings decisions often based on
build trust faster as eye- body language.
contact, shaking hands Consensual decisions
plays its role. harder when remote.
NEGOTIATIONS ONBOARDING CRITICAL
Heavily reliant on deep /JOB TRAINING CONVERSATIONS
mutual trust. Non-verbal New hires often Example: Staving off
cues are invaluable to require regular conflict requires
achieve the best mutual interaction and sensitive reaction to
outcome feedback to optimise body language,
learning and new Hindered by
behaviours conventional remote
tools
www.futuristmatt.com 15
MADE BY: MODCOMMSRemote Working Evolution and new technologies
HOMEWORKING: MORE DEVICES, MORE DATA NEW RESPONSIBILITIES FOR THE I.T. TEAM! www.futuristmatt.com 17 MADE BY: MODCOMMS
‘PROGRAMMER BOB’ MODEL INTRAPRENEUR? www.futuristmatt.com 18 MADE BY: MODCOMMS
STRATEGY & PLANNING
COLLABORATION IS CHANGING!
OLD PARADIGM EMERGING PARADIGM
• CO-LOCATED TEAMS • MULTI-LOCATION CONTINGENT TEAMS
• ‘POST-IT PLANNING’ • ‘MIXED REALITY’ PLANNING
• TECHNICAL PRODUCTION BY HUMANS • AI-ASSISTED PRODUCTION
www.futuristmatt.com 19
MADE BY: MODCOMMSHUMAN/COMPUTER INTERFACES
UNDERSTANDING WHERE WE’VE COME FROM TO WHERE WE’RE GOING
NEURAL INTERFACES
2025+
SPATIAL
2016+
TOUCH (APPLE)
2007
GUI (APPLE)
1984
TYPING (MS-DOS)
1981
www.futuristmatt.com 20
MADE BY: MODCOMMSVIRTUAL REALITY IMMERSIVE COLLABORATION THE MARKET ▪ PWC FORECAST: $13.5BN 2019 / $450.5BN 2030 ▪ DATA VISUALISATION, PRODUCT/SOFTWARE DESIGN, ENGINEERING, CHARITY– MUCH MORE ▪ HTC VIVE, OCULUS, CARDBOARD - HOLODECK? www.futuristmatt.com 21 MADE BY: MODCOMMS
VIRTUAL REALITY EVENTS MODCOMMS OWN ‘ASSUMPTION REVERSAL’ www.futuristmatt.com 22 MADE BY: MODCOMMS
VR FOR TEAM COLLABORATION IT’S OUR VERY OWN CARON FASSETTA! www.futuristmatt.com 23 MADE BY: MODCOMMS
Leadership in the new-normal Skills, Hybrid-Working and Learning.
GROWING SKILLS TO 2030
SHIFTING EMPHASIS AND ROLES
LEARNED SKILLS
CONTINGENT TEAM WORKING
LEADERSHIP
COGNITIVE FLEXIBILITY CREATIVITY & ORIGINALITY
ACTIVE LEARNING PEOPLE SKILLS
SYNTHESIS OF INFORMATION
TECHNO ETIQUETTE HOLY RESILIENCE
AGILITY
TRINITY
SOCIAL INFLUENCE
TECHNICAL SELF
SKILLS MASTERY
COMPLEX PROBLEM SOLVING
EMPATHY
CAPACITY FOR REALISATION
INTUITED SKILLS
www.futuristmatt.com 25
MADE BY: MODCOMMSLEADERSHIP SKILLS
MANAGING TEAMS IS CHANGING!
OLD PARADIGM EMERGING PARADIGM
- FULL TIME EMPLOYMENT • CONTINGENT TEAMS
- OFFICE WORKING • REMOTE WORKING
- DEPARTMENTAL SILOS • MICRO - ENTREPRENEURIAL
ENTERPRISES
www.futuristmatt.com 26
MADE BY: MODCOMMSAGILE LEARNING JOHN SEELY BROWN, A NEW CULTURE OF LEARNING www.futuristmatt.com 27 MADE BY: MODCOMMS
WHY HAS THIS COME ABOUT?
INCREASED HUMAN LONGEVITY + RATES OF TECHNOLOGICAL CHANGE + PANDEMIC
CREDIT: HEATHER MCGOWAN
www.futuristmatt.com 28
MADE BY: MODCOMMSRISE OF SOFT SKILLS
TIPS FOR MANAGING REMOTE TEAMS
CONFLICT RESOLUTION ISOLATION TASK-BASED TRUST
— — —
- ADDRESS DISCORD - STRESS TO LONELINESS - RELIABILITY
- VOICE OR VIDEO NOT - OFFER SOCIAL - CONSISTENCY
EMAIL ACTIVITIES (KAHOOT) - RESPONSIVENESS
www.futuristmatt.com 29
MADE BY: MODCOMMS‘A.I and Automation’ What it is – Examples – Impact on us
Who’s this?
ARTIFICIAL INTELLIGENCE ‘THE SCIENCE AND ENGINEERING OF MAKING INTELLIGENT MACHINES’ Weak / Narrow AI Artificial General Intelligence Artificial Super Intelligence www.futuristmatt.com 32 MADE BY: MODCOMMS
A JOB THAT AUTOMATED
‘GUESS WHAT?’ TO ALARM CLOCKS!
WAKING UP
PRE-1950
POST-1950 →
www.futuristmatt.com 33
MADE BY: MODCOMMSA JOB THAT AUGMENTED
HUMAN LISTENING TO RADAR
RADAR
PRE-1935
POST-1935 →
www.futuristmatt.com 34
MADE BY: MODCOMMSCHINA – AI AND NATURAL LANGUAGE GENERATION
ZACH SEWARD – 19/11/2017
http://bit.ly/ai-dreamwriter
35AND HERE IT IS!
LET GOOGLE TRANSLATE IT
36BLUE TO WHITE COLLAR AUTOMATION
RIGHT NOW EXAMPLES!
LAW HR MARKETING
www.rossintelligence.com www.flatpi.com www.persado.com
— — —
May 2016, AI Lawyer ‘ROSS’ hired Ultimate recruiter? Sifts and ranks Generates copy and personalised
into the bankruptcy practice of candidates in seconds. Are we messaging. Automates online
Baker and Hostetler. Searches ignoring the case for intuition? marketing component. Even
precedents and answers taught persuasion techniques!
questions
www.futuristmatt.com 37
MADE BY: MODCOMMSWHAT DOES AUTOMATION LOOK LIKE? HUMANS VS MACHINES www.futuristmatt.com 38 MADE BY: MODCOMMS
A.I VIDEO CREATION
‘LUMEN5’: THE PREVIOUS VIDEO TOOK 30 MINUTES
39‘Future Readying Ourselves’ Humans AND Machines
FUTURE READYING OURSELVES
HINTS AND TIPS
WHERE ARE WE NOW?
• PANDEMIC ACCELERATING AUTOMATION
• EXPECT MORE SOPHISTICATED AUGMENTATION
• FOCUS ON WHAT THE MACHINES FIND DIFFICULT
• PEOPLE WILL PAY PREMIUM FOR HUMAN TOUCH
• JOBS ONLY GOING WHEN PROBLEMS DO!
• LONG TERM: PROBLEMS NOT SKILLS!
www.futuristmatt.com 41
MADE BY: MODCOMMSCOMPUTERISATION & HUMANISATION
THE FUTURE IS BOTH! EXTENSION:
NATURE, PLANTS,
CRAFTS,
SPIRITUALITY
AND PURPOSE
COMPUTERISATION FUTURE
HUMANISATION
EXTENSION: - Data Science /A.I JOB: - Leadership
STEM SUBJECTS - Robotics AI - Creativity
- Connected IoT Arbitrator? - Empathy
- UX Simplexity - Agility
ALGORITHMIC MANAGEMENT:
WHEN IT GOES WRONG!
www.futuristmatt.com 42
MADE BY: MODCOMMSDECENTRALISED AUTONOMOUS ORGANISATION
FUTURE BUSINESS MODEL?
Cryptocurrency
(Ethereum, Bitcoin etc)
Contracts recorded on
– mediums of
the blockchain AI, exchange
BLOCKCHAIN +
CRYPTOCURRENCY
DAO
Hired by the AI to
Funding, dividends, SHAREHOLDERS GIG ECONOMY complete tasks it
setting direction cannot
www.futuristmatt.com 43
MADE BY: MODCOMMSAssumption Reversals Think differently and find new revenue sources
ASSUMPTION REVERSALS
THE ARCHETYPE
45ASSUMPTION REVERSALS EARLY LOCKDOWN EXAMPLE: WYN DAVIES DOOR HANDLES ARE INFECTIOUS DOOR HANDLES AREN’T INFECTIOUS www.futuristmatt.com 46 MADE BY: MODCOMMS
FARMING IN A PARISIAN CAR PARK WWW.LACAVERNE.CO – IT REALLY WORKS! www.futuristmatt.com Credit: Kroptek 47 MADE BY: MODCOMMS
SUZUKI – AT THE DRIVE-IN https://cars.suzuki.co.uk/atthedrivein/: 126 UK DRIVE-IN EVENTS www.futuristmatt.com 48 MADE BY: MODCOMMS
FINDING LOVE IN JAPAN SUNMARIE DATING AGENCY – MATCHMAKING AND PARKING SPACES www.futuristmatt.com 49 MADE BY: MODCOMMS
MICRO-FULFILLMENT & ‘DARK STORES’
RETAIL DOWN, E-COMMERCE UP
FINAL MILE
KoMoDo, BERLIN
K-MART, AUSTRALIA →
www.futuristmatt.com 50
MADE BY: MODCOMMSREEF TECHNOLOGY BARAK ZIMMERMAN: ‘PROXIMITY AS A SERVICE’ www.futuristmatt.com 51 MADE BY: MODCOMMS
ASSUMPTION REVERSALS
AFTERNOON WORKSHOPS: 1400-1600PM
52CONNECT WITH ME EASY TO FIND London, UK Social Phone Email / Website 01 Zero One Studios twitter.com/mattoneill +44 (0) 207 193 0104 matt@futuristmatt.com 1 Hopkins Street facebook.com/futuristmatt www.futuristmatt.com London W1F 0HS linkedin.com/in/mattone UK
You can also read
