Car Wash Training for Car Wash Managers - TM
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Car Wash Training for
Car Wash Managers
TM
© 2021 International Carwash Association, Inc.
LEAD is the ground-breaking new manager training program from International Carwash Association®. Validated and tested with some of the world’s leading car wash organizations, LEAD provides consistent, high-quality and car wash-specific training, within a flexible learning system, that helps car wash managers, teams and organizations succeed.
TM
LEAD helps you build your
team in four specific ways:
Content that is validated by car wash
1 managers as critical to their and their store’s
success.
An easy-to-use and mobile-friendly interface
2 that allows learners to participate anywhere
and anytime.
The ability to track employee progress, as
3 well as receive an ICA industry credential for
successful completion.
A customizable and proven learning platform
4 that allows operators to add their own content
and training paths.
Purchase an annual LEAD content
subscription for an unlimited number
of employees per car wash location.
• No cost for adding employees
• Allows all employees to consume content if desired
• Includes testing and supervisor monitoring
• Includes ICA credential upon successful
completion
LEAD can
complement and
integrate with your
existing training content.
Let us show you how we
can create a branded,
customized learning
platform for your
company.
Visit www.carwash.org/LEAD to learn more
and request a customized quote for your company.
Questions? Reach us at lead@carwash.org
TALENT MANAGEMENT
COURSE CATALOG
TM
RECRUITING AND location. This course focuses on the benefits of will become a better manager because you review
timely coaching, the characteristics of great coach- your actions, enlist feedback from peers and staff,
HIRING PRACTICES es, common needs that motivate employees, what and network with other managers for advice in
Fair Hiring Practices managers can do to create a positive coaching order to improve your personal performance.
This course addresses legal and illegal hiring environment, and tips for improving coaching skills.
Delegation: Groom Your Next Superstar
practices and how to conduct interview questions
Coaching: Invest in Improvement A car wash manager has to successfully juggle
to reduce liability at your car wash.
Boost the performance of your team by teaching many different responsibilities every day. Effec-
Hiring Well Through Excellent Interviewing your aspiring site managers the fundamentals of tive delegation is one of the best ways to free up
Increase the strength of your team by preparing effective manager coaching. This course helps managers’ time in order handle the big things
managers for the critical skill of interviewing and facilitate the shift in mindset that is needed for new and expand the abilities of other employees to
selecting top candidates. Managers will learn the site managers to transition from coaching team handle the small things. This course focuses on
importance of properly preparing for interviews, as members to coaching managers. the components of successful delegation, the level
well as how to ask the right kinds of questions and of detail managers need to give employees based
Strengthen Team Effectiveness
assess candidates to determine if they are the right on the employee’s level of experience, and tips for
This course is designed to provide you with training
for the job and the organization. coaching employees to succeed in the delegated
about strengthening team effectiveness through mo-
tasks.
Building Bench Strength through Continuous tivation and training. This learning program will cover
Recruiting the stages of team development, why (and what to Measuring Team Member Progress
This course will demonstrate why continuous re- do when) teams become demotivated, and how to This course provides training on how to develop
cruiting is crucial to maintaining a high performing measure and reward good team performance. goals and measure team member progression
team and train managers to identify potential gaps and/or advancement. It will discuss how to assess
Team Dynamics and Cohesiveness
and positions that may need to be filled in your your team to identify top performers, recognize
This course is designed to provide you with training
wash. Managers will learn how to develop a plan strengths and skills gaps, take corrective action
about team dynamics, including generational differ-
for building the talent pipeline. when necessary, and recognize excellent progress.
ences, conflict resolution, and understanding how
to create team cohesiveness. The Power of Performance Reviews
ONBOARDING Do your employees know how they’re doing in
AND TRAINING PERFORMANCE terms of performance? This course will guide man-
agers on how to provide effective feedback and
Onboarding Your New Hire MANAGEMENT performance reviews to reduce turnover, promote
This course discusses the importance of onboard-
Using SMART Goals to Target Success employee development, and increase profits.
ing and outlines best practices for a successful
This learning program outlines the SMART Goals
onboarding program in your car wash. Effective Termination
approach for establishing individual and organiza-
This course is designed to provide managers and
Creating Your On-boarding and Training Plan tional goals to develop a culture of goal setting and
assistant managers training on how to properly
This course is designed to provide you with infor- achievement in your car wash.
execute employee discipline while minimizing
mation and resources to help you develop your
How to Set Effective Goals disruption to the team and operations.
onboarding and training plan for new hires.
This learning program demonstrates how to set
How to Become an Effective Trainer effective goals that will improve your managerial WORKPLACE
This learning program addresses the key competen- career, leadership abilities, team members, and car
cies required for an employee to become an effective wash at large. Managers will also learn to identify MANAGEMENT
trainer. It will coach managers on how to gauge train- and plan for potential obstacles to success. The Balancing Act in Creating a Schedule
ee needs, validate comprehension, coach trainees, This course is designed to provide best practices
Progressive Discipline
evaluate performance, and report training progress. for scheduling labor to balance business needs,
Reduce turnover and promote employee develop-
employee needs, and team chemistry. It will also
Cross Training: Increase Your Total Talent ment by applying progressive discipline coaching
outline how to budget for labor at your wash
Improve the stability and flexibility of your team by practices. This course shows managers how to
cross training your top performers. This course will retain a high performing team by identifying the Understanding Polices and Resolving Issues
show managers how to prioritize training needs root cause of performance issues and then either This course helps you implement company
and select the best candidates for development. coaching improved performance or supporting resources, polices and procedures consistently
termination with appropriate documentation when among your work environment, while strengthening
COACHING the obstacles cannot be overcome. your team’s cohesion.
Coaching Hourly Employees Improving Performance through Feedback Harassment-Free Workplace
Good coaching skills are key to helping employ- This course is all about knowing you are not This learning program addresses best practices
ees develop into high performers, realize more perfect, that every challenge results in learning for promoting a respectful work environment and
success, and thus, help drive the success of your whether you made a good or bad decision. You reducing liability at your car wash.
COMMUNICATION &
TM
SERVICE DOMAIN
COURSE CATALOG
COMMUNICATION CUSTOMER SERVICE
SKILLS Basic Customer Service Principles
In this course you will learn basic customer service
Communicating Professionally
principles to ensure your customers have an
Good communication begins with acting profes-
amazing experience at your wash. You will also
sionally in all aspects of your job. This course will
learn methods for training your team members to
outline standards of professionalism and review
embody these principles and rewarding their good
basic communication principles for interacting with
customer service habits.
coworkers and customers.
Creating a WOW Experience for Your Customers
Consistent and Effective Communication
What’s the difference between good service and
You are a representation of your wash’s brand, and
great service? This course you will learn what it
how you communicate, both internally and exter-
means to provide excellent customer service and
nally, is part of that brand. This course will teach
understand customer expectations to ensure your
you how to monitor and respond appropriately
customers leave happy and loyal.
to communications, exhibit good judgment when
responding to customer and company inquiries,
and use best practices to deliver your messages
COMMUNICATING
clearly and concisely. THROUGH CONFLICT
Communicating Up and Down Challenging Situations
In this course, you will learn about effectively This course will guide you through the fundamen-
communicating both up and down the chain of tals of handling a challenging situation. Customer
command. As a manager, you are responsible for complaints are part of doing business, but your job
communicating not only with the team that you is to keep the negativity to a minimum by handling
manage, but also keeping your supervisor(s) and these complaints quickly and effectively before they
executives abreast of any issues, concerns, and escalate. This course will help you identify when
successes. customer behavior crosses the line and how to
appropriately diffuse the situation.
Managing Effective Team Meetings
This course will review how to effectively lead a Effectively Handling Damage Claims
team meeting, ensuring inclusion and participation Learn how to exhibit professionalism when dealing
from all team members involved. This course will with angry customers. This course will outline
also outline the different meetings that should appropriate techniques for documenting and
take place at your wash, and how to prepare for addressing damage claims accurately, efficiently,
and follow up after each. Best practices for team and empathetically to increase the likelihood of a
communication will be outlined. positive outcome and return business.
You can also read
