Caravan & Camping Parks - GUIDELINES FOR RE-OPENING
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GUIDELINES FOR RE-OPENING CARAVANS & CAMPING PARKS
GUIDELINES FOR RE-OPENING
Caravan &
Camping Parks
GUIDELINES FOR RE-OPENING CARAVANS & CAMPING PARKS
Note:
This is a living document which means as Government Public Health guidelines evolve, this
document will also evolve to reflect new Government advice and changes to protocols when they
emerge. All sectoral guidelines have been developed in line with the Government’s Roadmap for
Reopening Society and Business, the Work Safely Protocol and the updated Reframing the Challenge,
Continuing our Recovery & Reconnecting, and based on the latest health guidance available from the
Department of Health and the HSE. The links to latest guidelines will be included throughout the
document.
The Tourism and Hospitality sectoral guidelines, aligned with the Work Safely Protocol, have been
developed collaboratively to assist businesses to apply guidance to their operations. The guidelines
are informed by the latest Government public health advice and related regulations.
Disclaimer
The information contained within these operational re-opening guideline can change from time to
time. It must not by itself be relied upon in determining obligations or other decisions. Users of this
document should independently verify any information on which they wish to rely. It is expected
that all business owners and management will have familiarised themselves with the Work Safely
Protocol prior to re-opening and implemented all relevant requirements.
Fáilte Ireland and the Irish Caravan & Camping Council (ICCC), their servants or agents do not
assume legal or other liability for any inaccuracy, mistake, misstatement or any other error of
whatsoever nature contained herein. Fáilte Ireland and the Irish Caravan & Camping Council (ICCC)
hereby formally disclaim liability in respect of such aforesaid matters.
The information accessible in this document has been compiled from many sources that are not
controlled by Fáilte Ireland. While all reasonable care has been taken in the compilation and
publication of the contents of this document, Fáilte Ireland makes no representations or warranties,
whether express or implied, as to the accuracy or suitability of the information or materials
contained in this document. Due to the evolving nature of the COVID-19 pandemic this document
will be subject to change.
Access to and use of the information herein is entirely at the risk of the user. Fáilte Ireland shall not
be liable, directly or indirectly, to the user or any other third party for any damage resulting from the
use of the information contained or implied in this document.
Fáilte Ireland has endeavoured to attribute copyright or other intellectual rights to the rightful
owners where such course has been appropriate. Where any attribution has been missed or
overlooked Fáilte Ireland, on being informed, will correct this omission. By proceeding to use this
Fáilte Ireland document you are accepting this disclaimer.
Fáilte Ireland Overview Guidelines to Re-opening
It is recommended that businesses also view the Fáilte Ireland Overview Guidelines to Re-opening in
addition to this sector specific guideline document, as further information relating to COVID-19
control measures, Health & Safety measures, hygiene measures, etc are outlined.
2 BACK TO CONTENTS PAGE
GUIDELINES FOR RE-OPENING CARAVANS & CAMPING PARKS
Revision History:
Version Date Changes Changes from previous version
9.1 20/09/2021 Update of Table on page 4 to reflect guidance from 20th September 2021.
9.0 10/09/2021 Update of guidelines in line with Reframing the Challenge, Continuing our Recovery & Reconnecting
8.1 06/08/2021 Updated Public Health advice and links to Government Guidance for Outdoor Events
8.0 26/07/2021 Updated to reflect the Health (Amendment) (No. 2) Act 2021 and Ventilation Guidance
Minor updates to the COVID-19 Resilience & Recovery 2021 (Table on page 4) relating to the recent
7.2 01/07/2021
announcements from Government.
Further minor updates to the COVID-19 Resilience & Recovery 2021 (Table on page 4) & links to Work Safely
7.1 02/06/2021
Protocol.
7.0 26/05/2021 Update of information in line with Work Safely Protocol , Ventilation and other general guidance.
6.0 11/05/2021 Update of information in line with Government Public Health advice.
5.4 01/03/2021 Update to the COVID-19 Resilience & Recovery 2021 – The Path Ahead.
5.3 25/01/2021 Update of information in line with Government Health advice and Ventilation (Appendix 1)
Update of Resilience and Recovery 2020-2021: Plan for Living with COVID-19 for Level 5 and Guidance on
5.2 08/01/2021
International Travel.
5.1 04/01/2021 Update of Resilience and Recovery 2020-2021: Plan for Living with COVID-19 for Level 5.
5.0 22/12/2020 Update of Resilience and Recovery 2020-2021: Plan for Living with COVID-19.
Update in line with S.I 571 of 2020 (Face Coverings In Certain Premises And Businesses) and updates to
4.1 18/12/2020
Government Public Health and Safety advice.
Updates in line with Work Safely Protocol.
4.0 02/12/2020 Update of Resilience and Recovery 2020-2021: Plan for Living with COVID-19 for Level 3 and update in line with
S.I. 560 of 2020.
3.2 17/11/2020 Update of information relating to International Travel.
3.1 09/11/2020 Update of information relating to Face Covering (HPSC).
3.0 22/10/2020 Update of Resilience and Recovery 2020-2021: Plan for Living with COVID-19 for Level 5.
2.0 06/10/2020 Update of Resilience and Recovery 2020-2021: Plan for Living with COVID-19 .
1.6 25/09/2020 Update of Resilience and Recovery 2020-2021: Plan for Living with COVID-19 – clarification on restrictions for
county Donegal.
1.5 22/09/2020 Further clarification on Organised Indoor & Outdoor gatherings.
1.4 21/09/2020 Updated in line with Resilience and Recovery 2020-2021: Plan for Living with COVID-19.
1.3 28/08/2020 Updated in line with Government Public Health advice.
1.2 24/07/2020 Clarification for Contact Tracing requirements and information on government travel advice.
1.1 09/06/2020 Document Published.
3 BACK TO CONTENTS PAGE
Reframing the Challenge
GUIDELINES FOR RE-OPENING CARAVANS & CAMPING PARKS
Continuing our Recovery and Reconnecting
New Public Health Measures
Subject to the public health situation at the time & continued protective factors.
Current Measures
Weddings The maximum number of guests permitted to attend a wedding is 100 (current protective measures apply).
Paid Tourist
Accommodation services including hotels, B&Bs, self-catering, caravan & camping and hostels are open.
Accommodation
Gyms, Pools &
Leisure Indoor classes are permitted with reduced capacity.
Facilities
Public transport returns to 100% capacity.
Transport
Face coverings must be worn
Coach Tours are permitted with 75% capacity with protective measures
Face coverings must be worn
Coach Tours Multiple table bookings can be accommodated in food and beverage businesses when catering for tour groups
subject to the application of other existing Infection Prevention Control measures in place for safe operation of
service.
Domestic Travel No Restrictions
Indoor hospitality can open subject to the Guidance on Indoor Hospitality. Government regulations in relation
Cafés, to evidence of COVID-19 vaccination or immunity following recovery should be implemented.
Restaurants &
Pubs Outdoor Hospitality can continue to operate for customers who are unable to provide evidence of COVID-19
(including Hotel vaccination or immunity following recovery.
Restaurants
and Bars)
A maximum of 6 adults and up to 9 minors (under 18) may be seated at a table.
Closing Time Food & Beverage facility must be clear of all patrons by 11:30pm.
Nightclubs Closed.
Outdoor Parks
Open with protective measures.
& Play Areas
Business events/conferences can take place at up to 60% seated capacity once all participants show proof of
immunity.
Small non-social meetings, training and educational programmes may take place when it is considered essential,
Meetings for the operation of the business, that they must take place face-to-face and as a matter of urgency (in advance
of the expected move from a restrictions regime on 22 October).
For food and beverage service associated with essential on-site business meetings/training/education, there will
need to be a requirement to ensure that the numbers permitted equate to 60% of the seated capacity.
Reframing the Challenge
GUIDELINES FOR RE-OPENING CARAVANS & CAMPING PARKS
Continuing our Recovery and Reconnecting
New Public Health Measures
Subject to the public health situation at the time & continued protective factors.
Current Measures
Open with protective measures (for example, a maximum capacity to allow 2m distancing, one-way traffic
within the venue). Maximum numbers linked to the capacity, taking account of Public Health Advice.
Attractions
Outdoor amusements/theme parks/funfairs are permitted.
Guided tours within indoor attractions are permitted in pods of 6.
Organised indoor group activities (sports, arts, culture, dance classes) can take place with capacity limits of 100
people (with appropriate protective measures) where all patrons are immune (fully vaccinated or recovered
from COVID-19 within previous 6 months), or accompanied minors (under 18).
Where patrons have mixed immunity status, pods of up to 6 participants will be permitted (excluding adult
leaders/teachers).
Activities
Indoor guided tours are permitted in pods of 6.
Restrictions on Organised outdoor group activities are removed.
Note: where applicable, spectator attendance will remain in line with regulations for events.
Organised indoor events & mass gatherings* are permitted with capacity limits of 60% of seated capacity where
all patrons are immune (fully vaccinated or recovered from COVID-19 within previous 6 months), or
accompanied minors (under 18)
Organised Where patrons have mixed immunity status, organised indoor events / mass gatherings are not permitted.
Indoor Events /
Mass Easing of capacity limit restrictions does not apply to large privately organised social events.
Gatherings
For Food & Beverage services associated Events/Gatherings there will be a requirement to ensure that the
numbers permitted equate to 60% of the seated capacity. Multiple table bookings are allowed subject to the
application of other existing Infection Prevention Control measures for the safe operation of food and beverage
service.
Organised outdoor events & mass gatherings are permitted with capacity limits of 75% of venue capacity where
all patrons are immune (fully vaccinated or recovered from COVID-19 within previous 6 months), or
Organised
accompanied minors (under 18).
Outdoor Events
/ Gatherings
Where patrons have mixed immunity status, the capacity limit will be 50%, subject to appropriate protective
measures including physical distancing between groups & face masks.
*Indoor events and mass gatherings includes conferences, trade fairs and exhibitions and large-scale business events involving external
audiences, and bingo venues.GUIDELINES FOR RE-OPENING CARAVANS & CAMPING PARKS
Table of Contents
1. Introduction: Meeting & 8. Suppliers of Goods & Services 19
Overcoming the COVID-19 Challenge 7 Deliveries 19
Dealing with Drivers 19
2. Business Response/Action Plan 8 Entering the site 19
Monitoring & Supporting 8
Policies & Processes 9 9. Locations for Distribution of PPE 20
Communication 9
Training 9 10. Employee Uniforms 20
Cleaning & Frequency 10 Cleaning & Disinfection Protocol 20
Ventilation/ Air Conditioning 10 Physical Distancing Protocol 20
Staffing Resources 10
11. Reception Area & General Offices 21
3. Site Owner/Management, Cleaning & Disinfection Protocol 21
Employee & Guest Health 11 Physical Distancing Protocol 21
Face Coverings / Masks 11 Guest Considerations 21
Physical Distancing 12
Employee Physical Distancing 12 12. Public Areas 22
Providing Hand Sanitisers 12 Cleaning & Disinfection Protocol 22
Site Signage 12 Physical Distancing Protocol 22
Employee & Guest Health Concerns 12 Outdoor Public Areas 22
COVID-19 Contact Tracing 12
Isolation Area 12 13. Toilet & Shower Block 23
Site Management of Blocks 23
4. Owner & Employee Responsibilities 13 Cleaning & Disinfection Protocol 23
Hand Hygiene 13 Physical Distancing Protocol 23
COVID-19 Training 13 Guest Considerations 23
Personal Protective Equipment (PPE) 13
Employee Welfare Facilities & Timekeeping 13 14. Rubbish/Water Disposal 24
Reception Area 13 Cleaning & Disinfection Protocol 24
Physical Distancing Protocol 24
5. Physical Distancing 14 Guest Considerations 24
Capacity Management 14
Queuing 14 15. Recreational Areas 24
Reception Area 14 Cleaning & Disinfection Protocol 24
On-site Shop 14 Physical Distancing Protocol 24
Food & Beverage Areas 15 Guest Considerations 25
Campers’ Kitchen 15
Toilet & Shower Block(s) 15 16. Outdoor Activities 25
Laundry Room 16 Cleaning & Disinfection Protocol 25
Back of House 16 Physical Distancing Protocol 25
Timekeeping Facilities 16
17. Technical & Maintenance Services 26
6. The Guest Journey – Arrival & Departure 17 Water Disinfection 26
Signage 17 Dishwashing & Laundry Equipment 26
General Recommendations 17 Dispensers 26
Carpark & Outdoor Areas 17 Additional Recommendations 26
Payment 17
Guest Hygiene Amenities 17 Appendix 1 27
Ventilation 27
7. Cleaning Products & Protocols 18 Manual (Natural) Requirements 27
Public Spaces & Communal Areas 18 Mechanical Requirements 27
Laundry Facilities 18
Back of House & Employee Areas 18
Equipment Shared by Employees 18 NOTE: If you operate a glamping site or have glamping units
Accommodation Recovery Protocol 18 please review the Operation Guidelines for re-opening of Self
Control of Waterborne Hazards 18 Catering on www.failteireland.ie as appropriate to your
business. If your site includes a coffee shop or food service
element, please refer to the Guidelines for Reopening
Restaurants & Cafés on www.failteireland.ieGUIDELINES FOR RE-OPENING CARAVANS & CAMPING PARKS
1. Introduction: Meeting & Overcoming
the COVID-19 Challenge
COVID-19 is an unprecedented challenge for the tourism sector. ▪ Ventilation
The proven importance of ensuring adequate air circulation
Businesses will need to review how they work and introduce new should be factored into operational practices. Consider a
practices and procedures to ensure everyone stays safe. As a ventilation assessment of the business and the use of CO₂
result, Fáilte Ireland, in consultation with Sectoral Bodies, has monitors as per the Work Safely Protocol and the WSP
developed operational guidelines in line with the Health and Safety Employer Checklist No. 8 - Ventilation. Further information
Authority (HSA), the Health Service Executive (HSE) and the Food regarding air conditioning and ventilation can be found in
Safety Authority of Ireland (FSAI). Section 5.d of the Work Safely Protocol as well as Appendix 1
The spread of the virus is most likely when infected people are
As part of this, Fáilte Ireland has created this set of specific
in close contact so the risk of getting COVID-19 is higher in
guidelines in consultation with the Irish Caravan & Camping Council
crowded and poorly ventilated spaces where infected people
(ICCC) to help you re-open your site. You can be reassured that
spend long periods of time together in close proximity. It is
these recommendations are underpinned by advice made available
important to maximise ventilation in areas where people are in
from the HSA, HSE, FSAI, World Health Organisation (WHO) and
close contact. While large droplets containing the virus will
other relevant bodies.
settle onto the surrounding surfaces within seconds, smaller
particles containing the virus can stay suspended for longer
Businesses should follow the Work Safely Protocol which has been periods of time. Dilution of indoor air by opening windows and
developed under the aegis of the Safety Health and Welfare Act doors or using mechanical ventilation (HVAC) systems can lower
2005. Businesses are now required to review their existing advice, the airborne concentration and remove these smaller particles
guidance and protocols to ensure they are in line with these from the air.
updates. The Health and Safety Authority (HSA) is the compliance
body and has full powers as set out in this legislation designated in ▪ Focusing on best practice in food and beverage service
relation to the implementation of the Work Safely Protocol. Non- Tourism businesses should follow best practices in service and
compliance can result in the closure of a business. physical distancing to promote health of employees and guests.
Personal Responsibility ▪ Food Safety and COVID-19 Safety
All individuals will need to continue to monitor the ongoing risk There are no reports of transmission of COVID-19 via food. The
from the disease and take personal responsibility as they take steps main mode of transmission is from person to person. Food
individually and collectively in their everyday lives to keep this risk business operators must continue to apply their food safety
under control. management systems, based on the principles of HACCP.
References to HACCP in this guidance are for the purposes of
The guidelines were developed based on the following food safety and not the prevention of COVID-19.
considerations:
In addition, food business operators will be required to
▪ Restructuring operations introduce COVID-19 safety management systems in the form of
Tourism businesses of all types need to adapt their operations,
review employee practices and consider the design of their enhanced hygiene, cleaning and disinfection, staff training and
business to provide a safe environment for guests and health checks, as well as physical distancing. This is to protect
employees and ensure physical distancing and the prevention of against the transmission of the virus to or between employees,
the spread of COVID-19. Further information on reviewing guests and other people who enter their premises. Any COVID-
employee practices can be found in the Work Safely Protocol 19 precautions must not compromise food safety.
e.g. consider any new additional measures for employees who
are deemed high risk. For advice and information on food safety during COVID-19 and
for food businesses re-opening, the Food Safety Authority of
▪ Putting dedicated resources in place Ireland (FSAI) website is a useful resource which is regularly
Tourism businesses should ensure that they have dedicated updated HERE.
personnel to implement and operate a robust system that
prevents the spread of COVID-19. Equally importantly, they ▪ Guidance on International Travel
need to put processes in place that can deal with individual and A range of new measures and requirements, including
multiple cases of the disease that may occur. mandatory quarantine for travel from certain countries, for
those travelling to Ireland is available HERE. It is important for
▪ Adapting and enhancing hygiene practices
employers to keep up to-date on travel restrictions and
requirements into the country as these may be subject to
Tourism businesses should adapt and implement enhanced
change on a regular basis.
procedures in general cleaning, storage and cleaning of
Current government advice is available HERE.
equipment. In particular, they should introduce and implement
touchless solutions where possible.
*Current physical distancing guidance is in line with Public Health advice. This document will evolve to reflect new Public Health advice and changes to protocols as and when they emerge.
7 BACK TO CONTENTS PAGEGUIDELINES FOR RE-OPENING CARAVANS & CAMPING PARKS
2. Business Response/Action Plan
Creating an Action Plan will help to clarify what needs to be done to overcome the threat of COVID-19 and give your
employees and guests confidence that they are safe.
In developing one, the first step that site owners, Each workplace should appoint at least one lead worker
management and/or operators should take is to familiarise representative charged with ensuring that COVID-19
themselves with the latest guidelines from the following measures are strictly adhered to in their workplace. The
sources: person(s) undertaking the role must receive the necessary
▪ Health Services Executive (HSE) training and have a structured framework to follow within the
▪ Health and Safety Authority (HSA) organisation to be effective in preventing the spread of the
▪ Irish Government Departments virus. Further information and a short online course on the
role of Lead Worker Representative can be found on the HSA
▪ World Health Organisation (WHO). website.
Information from these sources will help to shape your plan Employers should have regular and meaningful engagement
of action. You should also: with their worker representative, workers and/or their
▪ Complete a risk assessment to identify what operational,
recognised Trade Union or other representative (including
health and safety committee where it exists) about the
changes you need to make in your business, this should
include an occupational health and safety risk as well as measures being put in place to address the occupational
considering a ventilation assessment. Further information exposure to COVID-19 in the workplace. Employers should
can be found HERE for risk assessments and Appendix 1 provide COVID-19 induction training for all workers on their
for Ventilation. return.
▪ Review of all standard operating procedures (SOPs) to The number of worker representatives for COVID-19
define and note what you are changing. appointed should, ideally, be proportionate to the number of
▪ Create a communication plan to inform employees and
workers in the workplace and this person(s) should be clearly
identifiable in the workplace. Employers and worker
visitors of what you are changing, what you need them to
representatives will work together to ensure that all the
do and how you expect everyone to act and behave.
actions in this protocol are fully adhered to in order to ensure
▪ Visit the HSA website for templates, checklists and advice the suppression of COVID-19 in the workplace.
on returning to work safely protocols. Please see HERE for Section 3 of the Work Safely Protocol sets out the steps for
more information. employers and workers to reduce the risk of exposure to
A number of activities will require review e.g. workflows, COVID-19.
operations, etc. For advice on reopening, visit the FSAI These provisions include:
website. Please see HERE for more information.
▪ Consulting with the workplace representatives in the
The Action Plan should reassure employees and guests that development of a COVID-19 response plan.
safeguarding their health and safety is of the utmost
importance. It should also ensure that your operations ▪ Developing/Amending policies and procedures for prompt
continue to run in an efficient manner. identification and isolation of workers who may have
symptoms of COVID-19.
You should review the plan regularly and amend it as new
regulations, guidelines and procedures come into force. ▪ Developing, consulting, communicating and implementing
Experience and feedback will inform how appropriate and workplace changes or policies. Specific reference is made
effective the plan is. to agreeing with workers any temporary restructuring of
work patterns that may be required to implement the
COVID-19 prevention measures in the workplace. There is
Monitoring & Supporting also provision for the lead worker representative to be
involved in communicating the health advice around
A COVID-19 Response Team/Lead Worker Representative COVID-19 in the workplace.
(LWR) must be appointed to ensure new procedures are
adhered to. Adherence to this protocol will only be achieved ▪ The HSA has introduced interim guidance to assist
if employers and workers have a shared responsibility to employers and workers to manage a return to work
implement the measures contained in this protocol in their following COVID-19 testing or infection. The Fitness for
place of work. A collaborative approach to the Work interim guidance and related checklists are available
implementation of the protocol is essential to achieve success HERE.
and maximum buy in.
*Current physical distancing guidance is in line with Public Health advice. This document will evolve to reflect new Public Health advice and changes to protocols as and when they emerge.
8 BACK TO CONTENTS PAGEGUIDELINES FOR RE-OPENING CARAVANS & CAMPING PARKS
Policies & Processes Provide guidelines to employees on how they should
communicate the Action Plan to guests will ensure everyone
Site owners and management need to review all business gives the same message and there is no inconsistency.
policies and standard operating procedures across each
department to reflect operational changes. In particular, this Make sure an up-to-date list of the contact information of all
means: employees, including emergency telephone numbers, is
▪ Defining and documenting a clear plan of action in the
always readily available across all departments on the site.
event of a suspected case of COVID-19 among guests Regularly review all COVID-19 related signage and notices
and/or employees. throughout the premises to ensure they display the latest HSE
▪ Develop a policy and process in line with the Work safely
and Government Public Health advice recommendations.
Signs should be placed in prominent and relevant positions, be
Protocol to prepare your business for management of a
legible and, where appropriate, be offered in multiple
case or cases (outbreak) of COVID-19 in the workplace. Ref.
languages.
section 9 of the Work Safely Protocol.
Downloading and using the HSE COVID-19 tracker app is also
An outbreak of COVID-19 is when two or more cases of the an important measure that can be adopted. Employers should
disease are linked by time, place or person. The provide advice on the tracker and encourage workers to
management of an outbreak is managed by the local download. Workers should download as it can be used for
Departments of Public Health to enable the outbreak to be contact tracing purposes in and out of the workplace
brought under control as quickly as possible. It also
requires close engagement and cooperation between the
employer, the LWR, the staff, representatives and in
particular with the worker(s) affected. Outbreaks in a Training
single workplace, which are not managed and brought
Site owners and/or management should inform all employees
under control quickly, can rapidly spread to other
of the measures being adopted to manage the threat of
workplaces and/or the wider community. Continuous and
COVID-19. Use the most appropriate training channels to do
effective communication between all parties is essential.
this and ensure that employees are aware that they must not
Refer to HPSC guidance on management of outbreaks
attend work if they are displaying any symptoms of COVID-19
HERE.
such as coughing, shortness of breath or high
▪ Defining and documenting the correct and appropriate use temperature. Instead, they should seek medical attention.
of Personal Protective Equipment (PPE). This should be in
There is an obligation on employers to ensure that employees
line with the Government’s Public Health advice.
are aware that they must not attend work if they have
▪ Developing/updating current policy for the care of symptoms. This is essential to ensure that the virus does not
employee uniforms to ensure they are clear on the spread.
standards of appearance/dress expected while at work.
You should organise information briefings to cover all the
▪ Reviewing and updating cancellation and refund policies in basic protective measures against COVID-19 and the signs and
line with business requirements. symptoms of the disease. In particular, make sure you cover:
▪ Developing and updating policy relating to the standards of
▪ Hand and respiratory hygiene and physical distancing
measures
behaviour expected from employees and customers to
prevent the spread of COVID-19. Strict management ▪ Correct use of PPE
controls should be in place to ensure compliance with ▪ Cleaning/disinfection protocols
Public Health advice at all times
▪ Employee health and what to do if feeling unwell
▪ If adopting the use of Rapid Antigen Diagnostic Tests ▪ Unwell guest/dealing with suspected cases/ liaising with
(RADT) in the workplace, amend the COVID-19 Business authorities.
Response / Action plan to take account of the agreed If training is needed for specific procedures or if your site has
testing policy and approach taken and communicate to all specific requirements, it should be included in the training
employees. For more information see section D13 of the programme.
Work Safely Protocol
First Aid Responders may require further training in light of
COVID-19.
Communication
For a more comprehensive list of symptoms of COVID-19,
You should share the plan with all employees, as well as please click HERE. If you do not have symptoms, you can get a
changes to other policies, e.g. sick leave policies, prior to them free COVID-19 (coronavirus) test at a COVID-19 walk-in test
returning to work. If it’s updated at any time, you should make centre.
sure everyone knows what has changed.
*Current physical distancing guidance is in line with Public Health advice. This document will evolve to reflect new Public Health advice and changes to protocols as and when they emerge.
9 BACK TO CONTENTS PAGEGUIDELINES FOR RE-OPENING CARAVANS & CAMPING PARKS
Cleaning & Frequency Staffing Resources
Ensure contact/touch surfaces such as table tops, work Property owners/management should review rotas in line
equipment, door handles and handrails are visibly clean at all with The Work Safely Protocol , subsection 3 which provides
times and are cleaned and disinfected at least twice daily. that full consultation on these matters is required to ensure
sufficient employees are available to maintain physical
Implement modified cleaning intervals for rooms and work distancing while completing the tasks to the required
areas. This applies especially for public areas and communal standards. Further information can be found HERE.
spaces. Cleaning should be performed at least twice per day
and should be visibly clean at all times. Employee scheduling should ensure more time is allocated
for cleaning and encourage employees to work alone if
Cleaning of work areas should be conducted at regular possible.
intervals. Further information on cleaning in non-healthcare
settings is available from the ECDC HERE or from the To achieve this, you should:
Government HERE.
▪ Implement phased shifts.
▪ Schedule small teams.
Ventilation / Air Conditioning
▪ Keep the same team combinations where possible to
Where possible, windows and doors should be opened to limit employee interaction. This will assist should contact
allow for a flow of air throughout the property. When rooms tracing be required.
are being cleaned, windows and/or doors where
appropriate, should be opened. Care needs to be taken at all You will also need to plan for the impact of employee
times to ensure security and safety measures. absences; this may involve reallocating employees from non-
essential tasks. Where appropriate, cross-training employees
The spread of the virus is most likely when infected people will help maintain staffing levels within your site. Employees
are in close contact so the risk of getting COVID-19 is higher who have not had close contact with a confirmed case
in crowded and poorly ventilated spaces where infected should continue taking the usual precautions and attend
people spend long periods of time together in close work as usual.
proximity. It is important to maximise ventilation in areas
where people are in close contact. While large droplets Further information on close contacts, casual contacts and
containing the virus will settle onto the surrounding surfaces testing is available from the HSE website.
within seconds, smaller particles containing the virus can
stay suspended for longer periods of time. Dilution of indoor As far as reasonably possible, a distance of 2 metres* and a
air by opening windows and doors or using mechanical minimum of 1 metre* should be maintained between
ventilation (HVAC) systems can lower the airborne employees. Where 2 metres* is not possible all other
concentration and remove these smaller particles from the measures to protect employees should be in place. If you
air. cannot ensure that employees stay 2 metres* apart at all
times, you should apply the Work Safely Protocol. For more
Further information regarding air conditioning and information see HERE.
ventilation can be found in Section 5.d of the Work Safely
Protocol, in the WSP Employer Checklist No. 8 – Ventilation,
as well as Appendix 1 of this document.
*Current physical distancing guidance is in line with Public Health advice. This document will evolve to reflect new Public Health advice and changes to protocols as and when they emerge.
10 BACK TO CONTENTS PAGEGUIDELINES FOR RE-OPENING CARAVANS & CAMPING PARKS
3. Site Owner/Management, Employee & Guest Health
The health and safety of employees and guests is the number one priority for the owner of the site.
All individuals will need to continue to monitor the ongoing risk from the disease and take personal responsibility as they
take steps individually and collectively in their everyday lives to keep this risk under control.
The following steps will help ensure everyone remains fit and well:
Face Coverings / Masks masks in advance of arrival. Employers and employees must
keep up to date with the latest Public Health advice issued
Wearing a face covering/mask helps to prevent the spread of regarding face masks.
COVID-19. It is strongly recommended to wear a face
covering/mask in situations where physical distancing is A face covering should cover your nose and mouth, go under
difficult. Face masks are always in addition to, and never a your chin, fit snugly against the side of the face with no
substitute for, other Public Health measures including visible gaps and be secured with ties or ear loops. For more
physical distancing, hand hygiene and practising appropriate information on the safe use, storage and disposal of face
respiratory etiquette. coverings/masks, please click HERE.
Government Public Health advice states that face Following the HPSC Evidence Summary on the “Efficacy of
coverings/masks must be worn by staff in customer facing visors compared with masks in the prevention of transmission
roles where no other protective measures are in place e.g. of COVID-19 in non-healthcare settings”, Tourism and
protective screens and where physical distancing of 2 Hospitality businesses should consider the following
metres* is not possible. Face coverings/masks must also be recommendations:
worn by customers when arriving to and leaving their table
when in the restaurant or bar, if available within the site. ▪ In public settings, expert opinion and international
Please see HERE for more information. guidance generally favours cloth face coverings over visors
or shields.
Under current legislation, management and employees in
customer facing roles, who engage in or carry out work ▪ There is a rationale and laboratory evidence favouring
relating to the preparation of, or service of, food or cloth face coverings over visors where the wearer is at a
beverages for consumption on the premises must wear a face higher level (standing) than those potentially exposed at a
covering. lower level (sitting). This is extremely important for food
and beverage service businesses.
There are cases where people may be unable to wear a face
covering and this is deemed as a reasonable excuse. For ▪ Visors reduce exposure to a certain extent when
details on what constitutes a reasonable excuse see HERE. compared to no face covering and may be considered an
Businesses must ensure that they are familiar with the alternative in certain circumstances where an individual is
various reasons why an employee or customer may not be unable to wear a face mask. Click HERE for more
required to wear a face covering/mask, further details can be information.
found HERE.
▪ If visors are used, they should cover the entire face (above
The Work Safely Protocol states that face coverings/masks the eyes to below the chin and wrap around from ear to
are recommended in public areas in buildings, including ear) and be correctly applied.
receptions/foyers and also when moving throughout
buildings. Further information on the handling and care of visors can be
found HERE.
As part of your business risk assessment, you should
determine the requirement for face masks in all individual
business activities. The Work Safely Protocol states that in
settings where 2 metre employee separation cannot be
ensured then face masks should be made available to
employees in line with Public Health advice.
Ensure that customers are clearly informed of your own
business policy and government regulations regarding face
*Current physical distancing guidance is in line with Public Health advice. This document will evolve to reflect new Public Health advice and changes to protocols as and when they emerge.
11 BACK TO CONTENTS PAGEGUIDELINES FOR RE-OPENING CARAVANS & CAMPING PARKS
Physical Distancing Employee & Guest Health Concerns
Physical distancing guidelines (in line with Government Public Employees should be trained on what to do if they or a
Health advice) should be incorporated into the Action Plan for customer becomes unwell. All employers and employees
each department within a site. Specific areas should also should follow the Work Safely Protocol.
comply with mandatory capacity limits.
When dealing with a suspected or confirmed case of COVID-
Guests should be advised to adhere to physical distancing at 19 among employees, following the Work Safely Protocol.
all times.
If, as a site owner or manager, you are alerted to a suspected
Careful consideration needs to be given when standing in case of COVID-19 on your site, a clinician from a local medical
queues, using facilities such as the campers’ kitchen or centre should be contacted. The clinician will advise on the
moving around the site. Ensure there are systems in place to next steps. Further information is available on the HSE
prevent intermingling in communal areas (e.g. entrances, website and also on page 5 of the Work Safely Protocol.
exits and toilet facilities). Please see here for more information.
Seating and tables in public areas and other physical layouts Note: Your reception desk needs to have the telephone
should be rearranged to ensure physical distancing. numbers of the health authorities, medical centres plus public
and private hospitals readily available in case a guest or
employee falls ill. For a full list of Dept of Public Health
Employee Physical Distancing contact details, please see HERE.
As far as reasonably possible, a distance of 2 metres* should Employers should ensure all employees submit their pre-
be maintained between employees. Where 2 metres* is not return to work form before they return to work. For further
possible all other measures to protect employees should be in details relating to what information should be obtained,
place. please refer to Section 3.D4 of the Work Safely Protocol.
Minimise any direct employee contact and provide hand Advice is available to business owners/management and
washing facilities, and other hand hygiene aids such as hand employees on how to support your wellbeing during the
sanitisers, wipes, etc. Ensure these are readily accessible so COVID-19 crisis. Wellbeing supports can be viewed on the
employees can perform hand hygiene as soon as a task is Fáilte Ireland COVID-19 Support Hub HERE.
complete.
Make face masks available to employees in line with Public
Health advice. You should note that wearing masks is not a COVID-19 Contact Tracing
substitute for the other measures outlined above. Businesses must keep contact tracing records for guests.
Employers and employees should keep up-to-date with the
Explain that the reason for keeping these records is to provide
latest Public Health advice issued by Government in relation
them to Public Health for contact tracing in the event that
to face coverings/masks.
someone becomes ill with COVID-19.
The name and contact details of solo guests or one person
Providing Hand Sanitisers from each booking (e.g the person who makes the booking)
Hand sanitisers (including touchless dispensers where must be recorded for both walk-ups and pre-bookings. The
possible) should be readily available and accessible to all, at person who makes the booking should be advised to keep a
each access point. Hand sanitisers for use against COVID-19 record of who is their group in case it is required for contact
may be alcohol or non-alcohol based. tracing in the future.
When choosing a hand sanitiser, it is important to ensure that Details must be securely retained for 28 days and must be
it is effective against COVID-19. Further information on hand compliant with GDPR.
sanitisers is available in the Work Safely Protocol, found HERE.
Isolation Area
Site Signage Identify an area / room where any guest or employee
showing possible COVID-19 symptoms can be isolated from
You should display appropriate COVID-19 signage relating to other people. From there, the individual can travel home to
hand and respiratory hygiene and physical distancing seek medical attention elsewhere. It is essential to clean and
measures throughout your site. Where feasible, television disinfect this isolation area thoroughly after it has been used.
screens and monitors can communicate these messages in
reception and public areas. Further information on the public health measures for this
stage of reopening are available at www.gov.ie
Please see HERE for more information.
*Current physical distancing guidance is in line with Public Health advice. This document will evolve to reflect new Public Health advice and changes to protocols as and when they emerge.
12 BACK TO CONTENTS PAGEGUIDELINES FOR RE-OPENING CARAVANS & CAMPING PARKS
4. Owner & Employee Responsibilities
At its meeting of 31 August, Government decided to move from a model of regulatory restrictions to a system based on
personal responsibility. As such, it is essential that each employee, take every opportunity to adhere to the recommended
infection prevention control measures and to minimise the transmission of the virus.
The effective delivery of the Action Plan depends on the professionalism, conduct and behaviour of the site owner /
management and employees. Paying attention to the following issues is especially important:
Hand Hygiene In the context of COVID-19 risk, employers should check the
HPSC website regularly for updates regarding use of
Correct hand hygiene and frequent hand washing with soap is recommended PPE.
vital to help combat the spread of COVID-19.
As part of the business risk assessment consideration needs to
This involves hand washing with soap and water for a be given to the level of PPE required for various tasks e.g.
minimum of 20 seconds, or the use of hand sanitiser (if hands power hosing which can cause an aerosol affect.
are visibly clean) for a minimum of 20 seconds, as required and
frequently. Further information on PPE is available HERE
Hands should be washed as often as necessary and always:
▪ After coughing and sneezing or blowing nose, Employee Welfare Facilities & Timekeeping
▪ Before and after preparing food, As we move to a system based on personal responsibility
▪ Before and after eating, rather than regulations, employers and employees should
▪ Before and after handing their face covering, make every effort to ensure best practice in infection
▪ If in contact with someone who is displaying COVID-19 prevention control measures is adhered to. In doing so, the
Work Safely Protocol should be adhered to.
symptoms,
▪ Before and after being on public transport, Employers should ensure all employees submit their pre-
▪ Before and after being in a crowd, return to work form before they return for work. Further
▪ When arriving and leaving the workplace/other sites, details relating to what information should be obtained is
▪ After drinking or smoking available HERE for more information.
▪ After handling waste, It is also essential to display signage relating to hand and
▪ After cleaning duties including sweeping/mopping etc. respiratory hygiene as well as physical distancing prominently
▪ After using the toilet, in employee areas.
▪ After handling money and
▪ When hands are dirty. If visibly dirty, wash hands with soap Employee welfare facilities (such as employee areas and locker
rooms) need to be re-organised to suit physical distancing
and water.
measures and be frequently cleaned and disinfected.
This list is not exhaustive where a more comprehensive list is Staggered start times and break times can also be very helpful
available from the Work Safely Protocol. Please see HERE for and you should review the use of clocking-in machines.
more information from the FSAI.
Staff meetings should be held online if possible. If physical
For additional COVID-19 hand hygiene measures, hands should meetings need to take place, physical distancing measures
be washed before putting on or after removing PPE. Please see should be taken.
HERE for more information from the HSE.
COVID-19 Training Reception Area
All employees should receive training on COVID-19 safety and Your reception area should always have a medical kit available
cleaning protocols. You should give more comprehensive that includes:
training to teams in frequent guest contact; these include the ▪ Germicidal disinfectant/wipes for surface cleaning tissues.
Reception Team, Maintenance & Operations and Site Security.
▪ Face/eye masks.
Note that disposable face masks can only be used once.
Personal Protective Equipment (PPE) ▪ Gloves (disposable).
▪ Protective apron (disposable).
If required by their roles, appropriate PPE should be worn by ▪ Biohazard disposable waste bags.
employees. You should assess each section of a site to decide
what is needed. Training on how to properly use, apply and
dispose of all PPE is also essential.
*Current physical distancing guidance is in line with Public Health advice. This document will evolve to reflect new Public Health advice and changes to protocols as and when they emerge.
13 BACK TO CONTENTS PAGEGUIDELINES FOR RE-OPENING CARAVANS & CAMPING PARKS
5. Physical Distancing
The site owner or management needs to meet Public Health advice on maintaining physical distancing of 2 metres*
between people.
Capacity Management Physical barriers such as sneeze guards / plexiglass and
partitions can be useful, particularly in areas where it is
The capacity of your business should be reviewed prior to re- difficult for individuals to remain apart. These physical
opening and at all times when your business is operational. barriers need to be regularly cleaned and disinfected.
Overall capacity will depend on the size of the floor space
within the premises where customers will be seated. These screens do not need to be floor to ceiling but should
be of an adequate height (e.g. cover a person in a standing
Seating layout and table plans need to be reviewed to position) and width to block the pathway from the nose and
ensure maximum available physical distancing and other mouth to the face and workspace of the other persons.
protective measures can be strictly adhered to. Screens may be fixed or mobile depending on requirements
including emergency access. Ref: Section D3 of Work Safely
The employee and customer flow of the business should be
Protocol.
carefully managed, particularly at entrances, exits and other
areas where customers might potentially congregate but are
not permitted to do so. On-site Shop
Following updated Government Public Health measures, Review the operation of your on-site shop and, where
businesses should ensure that they implement the required possible, eliminate physical interaction between employees
measures subject to the current Public Heath advice in and guests by:
relation to capacity management. Physical distancing
measures required throughout your business are outlined ▪ Making more use of online or phone orders.
below.
▪ Introducing contactless deliveries.
Queuing ▪ Managing entry numbers e.g. restricting how many
customers can be in the shop.
Any area where guests or employees queue should be
clearly marked for appropriate physical distancing. This ▪ Offer a shopper service where the customer provides a
includes reception, public areas and Back of House. list and your employee gathers the items so the customer
doesn’t need to enter the shop.
Use floor markings where appropriate to facilitate
compliance with the physical distancing advice of 2 metres*, Install clear markings to ensure that contact between
particularly in the most crowded areas. Use vertical signage employees and guests is kept to a minimum and to ensure
to direct guests to facilitate movement while maintaining 2 that queues adhere to physical distancing requirements. You
metre* distance. should display signage referring to COVID-19 measures in
visible locations.
Reception Area It is recommended that face masks must be worn by
employees in customer facing roles where no other
Employees should have a self-sufficient alternate protective measures are in place e.g. protective screens and
workstations to ensure separation and have their own where physical distancing of 2 metres* is not possible.
individual equipment (e.g. computer, telephone and all
ancillary equipment) Guests must wear a face masks when visiting the on-site
shop or any retail area within the site.
As far as reasonably possible, a distance of 2 metres* should
be maintained between employees. Where 2 metres* is not For guidance on the safe use of face coverings/masks please
possible all other measures to protect employees should be see HERE.
in place.
*Current physical distancing guidance is in line with Public Health advice. This document will evolve to reflect new Public Health advice and changes to protocols as and when they emerge.
14 BACK TO CONTENTS PAGEGUIDELINES FOR RE-OPENING CARAVANS & CAMPING PARKS
Food & Beverage Areas Guests should wear face coverings/masks when using public
areas, including when moving around the Camper’s Kitchen
If your Caravan & Camping Park provides a Food & Beverage and when arriving to and leaving their table.
service, please review the Guidelines for Re-opening
Restaurants & Cafes, can be viewed HERE.
Install clear markings to ensure that contact between guests Toilet & Shower Block(s)
is minimised and queues follow physical distancing Businesses should adhere to Government Public Health
guidelines. Signage referring to COVID-19 physical distancing
advice on capacity to facilitate appropriate physical
measures should be displayed in visible locations.
distancing. Site owners / management should manage the
An employee should be assigned to greet and seat guests so capacity by limiting the number of guests using the Toilet &
that people are dispersed correctly throughout the food and Shower Block facilities at any one time.
beverage areas. They should ensure that guests do not
congregate in groups. As far as reasonably possible, a distance of 2 metres* should
be maintained between guests. Where 2 metres* is not
Following updated Government Public Health measures, possible all other measures to protect guests should be in
businesses should ensure that they implement the required place.
measures, subject to the current Public Health advice, in
relation to maximum capacity at a table. These measures are Install clear markings to ensure contact between guests is
applicable to pre-bookings and walk-in customers. minimised and that queues follow physical distancing
requirements. Display signage referring to COVID-19 physical
It is recommended that face coverings / masks must be worn distancing measures in visible locations within the facilities.
by employees in customer facing roles where no other Use vertical signage to direct customers to facilitate
protective measures are in place e.g. protective screens and movement within the facilities while maintaining 2 metre*
where physical distancing of 2 metres* is not possible. Face distance.
coverings / masks should also be worn by customers when
arriving to and leaving their table. Guests should wear face coverings/masks when moving
around the public areas.
Campers’ Kitchen To ensure physical distancing, consider the following:
Businesses should adhere to Government Public Health ▪ One-way entry and exit routes to the shower block
advice on capacity to facilitate appropriate physical
distancing. Site owners / management should manage the ▪ A strict queuing system and limitations on number of
capacity by limiting the number of guests using the Campers’ users
Kitchen at any one time.
▪ Create schedules for smaller blocks and manage these
Review the placement of furniture, tables and chairs during busy periods
reviewed to ensure maximum available physical distancing .
Following updated Government Public Health measures,
▪ Encouraging the use of alternate sinks and showers
cubicles, where appropriate
businesses should ensure that they implement the required
measures, subject to the current Public Health advice, in
relation to maximum capacity at a table.
▪ Where a self-contained camper unit is on site, advise the
owners to use their own sanitary facilities.
Consider implementing a booking system for the use of the
Campers’ Kitchen to facilitate compliance with Public Health
measures.
Physical distancing should be managed at entry, exit, in
queues and within the kitchen. Where possible, an employee
should be assigned to manage the access and dispersion of
guests within the facility.
Install clear markings to ensure contact between guests is
minimised and that queues follow physical distancing
requirements. Display signage referring to COVID-19 physical
distancing measures in visible locations within the kitchen.
*Current physical distancing guidance is in line with Public Health advice. This document will evolve to reflect new Public Health advice and changes to protocols as and when they emerge.
15 BACK TO CONTENTS PAGEGUIDELINES FOR RE-OPENING CARAVANS & CAMPING PARKS
Laundry Room Timekeeping Facilities
Businesses should adhere to Government Public Health If queuing takes place at the machine, have clear floor
advice on capacity to facilitate appropriate physical markings that illustrate the recommended physical
distancing. Site owners / management should manage the distancing between employees. See Queuing section above
capacity by limiting the number of guests using the Laundry to ensure appropriate risk mitigation measures are in place.
Room at any one time. If you use clocking-in machines, a strenuous cleaning and
disinfection regime should be put in place. In effect this
As far as reasonably possible, a distance of 2 metres* should means cleaning and disinfecting the machine regularly.
be maintained between guests. Where 2 metres* is not
possible all other measures to protect guests should be in To view Government Public Health measures currently in
place. place, click HERE.
Install clear markings to ensure contact between guests is
minimised and that queues follow physical distancing
requirements. Display signage referring to COVID-19 physical
distancing measures in visible locations within the facilities.
Use vertical signage to direct customers to facilitate
movement within the facilities while maintaining 2 metre*
distance.
Guests should wear face coverings/masks when using
laundry facilities.
For guidance on the safe use of face coverings/masks please
see HERE.
To ensure physical distancing, consider the following:
▪ One-way entry and exit routes to the laundry room
▪ A strict queuing system and limitations on number of
users
▪ Create schedules for smaller laundry rooms and manage
these during busy periods
▪ Encouraging the use of alternate machines, where
appropriate.
Back of House
Physical distancing protocols that follow the Government’s
Public Health advice should be observed in back office
spaces e.g. shared office spaces, employee locker rooms,
store rooms, employee kitchens, delivery areas, stock and
equipment rooms, and any other areas where employees
gather and work.
As far as reasonably possible, a distance of 2 metres* should
be maintained between employees. Where 2 metres* is not
possible all other measures to protect employees should be
in place.
*Current physical distancing guidance is in line with Public Health advice. This document will evolve to reflect new Public Health advice and changes to protocols as and when they emerge.
16 BACK TO CONTENTS PAGEGUIDELINES FOR RE-OPENING CARAVANS & CAMPING PARKS
6. The Guest Journey – Arrival & Departure
All individuals will need to continue to monitor the ongoing risk from the disease and take personal responsibility as they
take steps individually and collectively in their everyday lives to keep this risk under control.
To follow the Government’s Public Health advice throughout the guest journey, sites should minimise the number of
access points for arriving and departing guests. Each access point should be equipped with hand sanitiser, along with
signage instructing all visitors to use it as they enter and leave.
Signage Carpark & Outdoor Areas
Appropriate COVID-19 signage should also be prominently All outdoor areas, grounds, gardens, greens, verges, roads
displayed outlining the physical distancing and hygiene and car parking areas within the site should be kept clean
practices that apply throughout the site. and well maintained.
Please see HERE for more information. This means ensuring that lidded bins are available for the
disposal of gloves, masks, tissues, etc. that may be
contaminated. You should ensure all rubbish bags are
General Recommendations immediately disposed of in an appropriate external facility
such as a waste removal skip.
Before they book, and when they arrive, guests should be
informed of the guidelines that apply. Details of the COVID- Where possible limit access to all areas of the site to
19 preventative policies and protocols that you have in place registered guests on the site only. Signs should be displayed
should be outlined in detail on booking, as well as on online advising walkers of the restrictions.
platforms, marketing or via email.
This information should include:
Payment
• Physical distancing measures,
Guests should be encouraged to use card/contactless
• Hand and respiratory hygiene, payment and pay in advance where possible. If handling
cash, employees should observe the Government’s Public
• Requirement for face covering/mask, Health advice on hand hygiene measures.
• Stay at home policy for any guests with symptoms, Debit/credit card machines should be cleaned and
• Cancellation or refund policy,
disinfected after each use.
• Specific government measures in place.
You should consider requesting the estimated time of arrival Guest Hygiene Amenities
of each booking so you can stagger the arrival of guests.
Hand sanitiser should be provided at public entrances and
Review check-in times to allow an extended check-in exits and at key locations throughout the site. Please ensure
window. This will help reduce large queues of guests arriving that these are readily available and accessible to all, at each
at peak times. Encourage just one representative of each access point.
group to approach reception for check-in while the others
adhere to physical distancing measures.
Install clear markings to minimise contact between
employees and guests. Queues for reception, campers’
kitchen, on-site shop, laundry areas and at entrances to
toilet and shower blocks should all adhere to physical
distancing requirements.
Each guest should receive a ‘Welcome and Safety
Information’ sheet explaining what is expected of them
when interacting with employees and other guests. Guests
may also find it reassuring to read about the rigorous
cleaning procedures on the site.
*Current physical distancing guidance is in line with Public Health advice. This document will evolve to reflect new Public Health advice and changes to protocols as and when they emerge.
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