CARERS HANDBOOK - Norfolk County Council
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CARERS HANDBOOK
2019-2020
Are you looking after someone in your family or a friend?
We’re here to support you, 7 days a week.
Call us 0800 083 1148
Text us 07537 417850
Live Email us info@carersmatternorfolk.org.uk
Live
Chat Chat
Visit www.carersmatternorfolk.org.uk
CONTENTS
Carers Matter Norfolk is here to help you while you care for a member WHO WE ARE YOUR HEALTH AND WELLBEING
of your family or a friend. You may not consider yourself a ‘carer’;
you are simply a husband, a wife, a son, a daughter, brother, sister, relation, 8 You and the Care Act 32 Looking after yourself
friend or neighbour who is looking after someone you care for. 8 The Carer’s Assessment 36 Taking a break
Recognising that you are a ‘carer’ and that you sometimes need help 9 Your rights 38 Seeking work
and support is an important step. Getting information, advice and support 11 Have your say 40 Juggling caring and work
at an early stage can enable you to continue caring with confidence
and help prevent crisis. PRACTICAL HELP WITH CARING PLANNING AHEAD
Being a carer can be both challenging and rewarding. For some it might 14 Coming home 42 Looking after
be the difficulty of navigating the broad range of health and care services. someone’s affairs
14 Receiving help around the home
For others it’s the chance to develop a rare bond with someone. Caring can 44 Dealing with end-of-life
make some people feel invisible and anonymous. This is why, no matter what, 16 Home safety and security
46 Coping with bereavement
we want to make sure that you feel you have a voice. 17 Using wheelchairs and medical
and household aids
The intention of this handbook is to assist you in many of the situations you YOUNG CARERS AND FAMILIES
19 Getting out and about
might find yourself in as a carer. It was developed by carers, for carers, but it’s 50 How do you get help
not meant to replace the immediate human support you may need. 22 Handling emergencies
54 Handy numbers
Whether you have a question about funding or have something to say about MONEY MATTERS
local policies and resources, whether you’d like to provide assistance to other USEFUL CONTACTS
carers or if you just need to talk to someone about yourself, we want to make 24 Finding local grants
sure you feel heard. That’s really what this booklet is for, a quick guide to and support and how to give feedback
finding someone who will listen and help. 25 Funding for care services on this handbook
26 Understanding benefits 56 Emergencies
Our handbook provides all the information you need, from information
to help you in your caring role, from how to get help around the home, 29 Receiving housing benefits 56 Local Councils
to understanding your rights and explaining benefits with handy numbers 30 Saving and managing money 56 National Carer Support Services
to help you get in touch with organisations quickly in an emergency. 57 Physical and Mental Disabilities/
Remember our friendly team are here to support you, 7 days a week. Difficulties
Save our advice line number 0800 083 1148 in your phone contacts. 57 Older People
58 General
2 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon-Fri 8am-8pm / Sat 4pm-8pm / Sun 8am-12pm 3
WHO WE ARE
Carers Matter Norfolk is the the people you care for and your Community Support Carers Self-Help Hub
county-wide support service for wider family. You can access free one-to-one The Carers Self-Help Hub is a free
unpaid carers, offering support support in your home, the online platform for carers which
that is personalised to meet what Advisors are trained to provide
community or a place of your choice brings you online learning all in one
matters to you. Carers are involved listening and emotional support,
from local Carer Connectors who will inclusive place. This has been
in designing and shaping the and many have personal experience
personalise support around what created so that you can best
service. We put you firmly at the of caring. Call free from landline
matters to you. We can help you to manage the practical and emotional
heart of everything we do. telephones or mobiles or chat to
understand and navigate local aspects of caring in addition to your
an advisor online on the website
services, support you to access own health and wellbeing. There are
Carers Matter Norfolk is funded www.carersmatternorfolk.org.uk
entitlements, assessments or grants, courses and learning on the Self-
by Norfolk County Council and
help you with benefits, housing and Help Hub which will meet the needs
Norfolk’s five NHS Clinical
“Fantastic support from adaptations or assist you to speak of all carers, whether you are an
Commissioning Groups and
up for yourself in accessing services adult or a young person and
provides the following services: the Advice Line, they were and support. whoever you are caring for.
Advice Line so understanding.”
Counselling There are many different topics
Open 7 days a week, the Carers which the Carers Self-Help Hub
You can access free telephone
Matter Norfolk Advice Line provides covers, and you will be able to
counselling to support you with
free, independent and confidential access these free and helpful
emotional issues around caring; this
information, advice and guidance resources with ease. A few of the
can include managing stress or
on a wide range of caring-related subjects which you can learn about
coping with loneliness. Counselling
topics and issues affecting you, through the Hub include Caring
can be accessed via telephone, Skype,
Facetime, Twitter and Facebook. Basics, Mental Health, Dementia,
Emotional Wellbeing, Managing
Behaviour, First Aid, Nutrition & Diet,
“I was drained mentally Carers Rights and much, much more.
and emotionally. Speaking Once on the Self-Help Hub you will
to a counsellor has helped be able to browse the site at your
me so much.” leisure and choose to learn about
whatever suits you. It is important to
remember that the Self-Help Hub is
Education & Training as much about your own personal
We can support you to care with wellbeing as it is for learning about
confidence through education & your caring role. With this in mind,
training. You could attend one of you can find resources which fit with
our day or half-day events or access your own individual needs all in one
resources online that can help you online space at no cost.
develop skills and knowledge www.CarersSelfHelpHub.org
around caring.
4 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon-Fri 8am-8pm / Sat 4pm-8pm / Sun 8am-12pm 5WHO WE ARE
For a more personalised way to The Pod has been created to Young Carers & Families
navigate the Self-Help Hub there is give carers the space to chat, Carers Matter Norfolk works to
the option to register which will allow communicate and ask questions a whole family approach; young
you to save your favourite resources at any time of day throughout the carers and their families can
and receive email notifications of week. This means that carers can get access specific information, advice Carers Voice
new resources when they are added. peer to peer support and receive help & guidance online and in the
from professionally trained Carer Carers Voice Norfolk and Waveney
community through their local is an independent charity
The Self-Help Hub has been designed Advisors and health practitioners Carer Connector. See the website representing carers in Norfolk and
and developed by Carers Matters at a time which suits them. for further information. Waveney. It works to ensure that
Norfolk in order to bring online
www.carersmatternorfolk.org.uk the voice of carers is heard and
learning to carers throughout Norfolk With The Pod you can immediately
in the most convenient way possible. access professional advice (through If there is a Young Carer in your listened to in the design and
private messenger), watch self-help family, or you know a young person delivery of support and services.
The Pod videos and publicly communicate under the age of 19 who is regularly Carers Voice is at the heart of
The Pod is a supportive online with other carers. In addition, you looking after a parent, grandparent
community which has been will be able to easily find events, the Carers Matter Norfolk Service
or sibling who cannot manage ensuring that the services carers
developed as an app for carers groups and activities. without their support, we’re here to
to share advice and information receive reflect their needs and
help. We offer tailored support for interests. carers are also able
in a convenient way from their own On the Pod you will be able to
the whole family, addressing the to have their say in policies and
home. This platform can enable receive support without having
practical and emotional needs of decisions that affect them and
carers to build a large network of to leave the person you are caring
the young carer, the person they are the people they care for.
friends and receive online support. for or worry about the time of day.
caring for and other family members.
In app format this social platform
gives you complete ease of access As an equal partner within Carers
to instant help and support. As an Matter Norfolk, Carers Voice ensures
online community you will be able that carers are able to be involved
to connect with others who have at every level of provision and that
shared experiences and engage "I could not have coped the service is pro-active in providing
with professional help. without my Carer what carers need.
Connector. They have been Within Carers Matter Norfolk, Carers
Whether you’re a carer, family
member, friend or professional, wonderful and have been Voice administers a small grants
The Pod is for you at any time. to meetings and the fund for local support groups for
carers. The decision on allocating
hospital with me, and funds lies with local carers who sit
helped me to come to on the panel. This forms part of the
terms with him needing wider support offer for groups which
24 hour permanent care. includes a publicity pack and help
with ensuring the sustainability of
They have been such a help” the groups across Norfolk.
www.carersvoice.org
6 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon-Fri 8am-8pm / Sat 4pm-8pm / Sun 8am-12pm 7YOU AND THE CARE ACT
THE CARER’S ASSESSMENT Some people may be able to receive After the assessment YOUR RIGHTS
The Care Act helps to improve a Carer’s Allowance from the Once complete, NCC will decide We understand the pressure of
people’s independence and Department for Work & Pensions for whether you need their support. caring for someone and want to
wellbeing. A Carer’s Assessment caring, but this is different and does To be eligible, the impact of caring make sure that you feel supported.
is about you and your wellbeing. require a means test. If you’re has to have (or be likely to have) a Besides the right to a Norfolk County
Norfolk County Council (NCC) will eligible to receive services to support significant effect on your wellbeing. Council Carer’s Assessment, you have
discuss with you the different your role as a carer, you’ll receive access to services from voluntary
ways caring affects your life and these free of charge. If you are found to be eligible for organisations and other
explores ways in which you can support, NCC will agree a Support independent providers. You also
If you can’t attend Plan with you.
carry on with what’s important have other rights covered by the law.
for you and your family. Norfolk County Council (NCC) realise
that some people can’t take part This may include support in
The Care Act (2014)
It should cover your caring role, your directly in the assessment. If that’s accessing the services in your
community, arranging for breaks The Care Act came into effect in
feelings about caring, your physical, the case for you, NCC will make sure April 2015 and made widespread
mental and emotional health, and you have a friend or family member from caring on a regular or one-off
basis, equipment to make caring changes to adult social care in
the effect caring has on your work, who can help and stand in for you. England. Importantly for you, as
leisure, education, wider family and If you don’t have anyone who can easier, or leisure activities to
reduce stress. a carer, it gives you the same rights
relationships. It also gives you the help, and you have no other way to assessment and support as the
chance to find out more about of attending, the Council may find Even if you aren’t eligible, NCC will person or people you’re caring for.
support services, emergency help, an independent advocate. provide you with information on This means that your rights are
breaks, and financial help to support where you can find support within recognised as equally important.
your wellbeing and to help you your community.
continue caring. For more information on the Care
“I found the advice line To request a carers assessment, Act, visit our website, or head to the
You can ask NCC to carry out a very helpful. The lady please contact NCC first, or head to government’s webpage using the
Carer’s Assessment at any time. the Norfolk County Council website. links below.
However, we recommend that you I spoke to really
contact Carers Matter Norfolk first to understood my situation Norfolk County Council Carers Matter Norfolk
find out more about the assessment and was interested and T: 0344 800 8020 T: 0800 083 1148
and to discuss your needs. www.norfolk.gov.uk/carers www.carersmatternorfolk.org.uk/
able to talk through information-advice/your-rights/
––––––
The purpose of the assessment options and provide care-act
is not to judge the care that you helpful information.
KNOW YOUR
provide. The council might ask you Government webpage
about the impact the cost of caring
It was fantastic to have www.gov.uk/government/
is having on your finances but won’t someone to listen to me.” publications/care-act-2014-part-1-
RIGHTS!
carry out a financial means test. factsheets/care-act-factsheets
––––––
8 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon-Fri 8am-8pm / Sat 4pm-8pm / Sun 8am-12pm 9YOU AND THE CARE ACT
HAVE YOUR SAY
For a brief overview, some of the Equality Act 2010 Your right to complain After the County Council has
principles covered in the Care Act Some carers and/or the people There may be times when you need completed its investigations, your
(2014) are: they care for may experience or want to make a complaint about Local Government Ombudsman
discrimination or harassment the services you’ve received. The NHS can investigate complaints on the
• Wellbeing
because of their age, disability, and local government organisations way cases were handled.
• Assessment for local authority caring role, or for any other number have complaints procedures if you’re
support An advocate can also support
of reasons, such as race, gender, unable to resolve the problem
you in finding out about your rights
• Eligibility for funded services or sexual orientation. Because this directly with the worker involved.
and help you to resolve issues.
can affect your ability to work, get
• Financial schemes and support POhWER works with Equal Lives and For more details on your rights and
involved in leisure activities, or use
Age UK Norfolk to provide the NHS complaints services, call one of our
• Information and advice from services that should be available
Complaints Service in Norfolk. advisors or head to our website.
local authorities for everyone, the Equality Act aims
to help you and the person under Local Government and
• Preventing further needs, rather POhWER
your care: Social Care Ombudsman
than allowing situations to reach T: 0300 456 2370
• In the workplace TEXT: 81025 (text the word 'powher' T: 0300 061 0614
a crisis point
with your name and number) T: 0800 083 1148
• Diversity in the range of quality • When shopping for goods www.lgo.org.uk
E: pohwer@pohwer.net
care you can choose from and services
www.pohwer.net/norfolk
Your right to be heard
• Personalised care and support • In education
plan for you and the person under Patient Advice and Liaison Services
• With housing (PALS)
your care
• When using facilities like public Each healthcare service has
• Continuity in support if you or the transport, taxis, cafes, cinemas, advice and liaison officers that can
person you care for chooses to restaurants etc explain procedures to you, provide
move home confidential advice and support, as
For more information on the well as act as your point of contact
• Transition, meaning better
Equality Act, you can contact us. and help resolve problems.
planning for young people
Citizens Advice Bureau has also
(including young carers) during To find your local PALS officer, either
produced a brochure on the Equality
their transition between Children’s visit the NHS website www.nhs.uk
Act and how it affects you as a carer.
and Adult’s services (search for PALS) or contact our
You can download the brochure on
The Citizens Advice Bureau Equality our website. Advice Line 0800 083 1148.
Act Brochure:
www.carersmatternorfolk.org.uk/
www.carersmatternorfolk.org.uk/
information-advice/your-rights/
wp-content/uploads/2018/02/
equality-act-2010/
Equality-Act-2010.pdf
10 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon-Fri 8am-8pm / Sat 4pm-8pm / Sun 8am-12pm 11HAVE YOUR SAY
Visit www.CarersMatterNorfolk.org.uk
where carers share their experiences
As a carer, you are an ‘expert’ through Family Voice Norfolk is the parent
your lived experience of caring and carer forum for Norfolk. It represents
you should be able to have a say in the views of families with children
services, policies and decisions that and young people with special
affect you and the people that you educational needs and/or
care for. We call this the ‘Carers Voice’. disabilities (SEND) to decision-
Carers Voice Norfolk & Waveney is a makers and service providers in
partner in Carers Matter Norfolk education, health and social care.
ensuring our services involve carers
at every level. Carers Voice ensure all It is funded by the Department for
carers in Norfolk and Waveney can Education, the local authority and the
have a real say on the local services NHS via Clinical Commissioning
and support they receive. Groups (CCGs), but it operates
completely independently.
E: info@carersvoice.org Representatives of Family Voice are all
www.carersvoice.org parent carers of 0–25-year-olds with
SEND. They attend meetings at which
all of these bodies make decisions
that affect families, to ensure that
There is a Healthwatch in every area money is spent in the most useful and
of England. Healthwatch supports cost effective way to benefit parent
local communities to find out what carers and the children and young
people like about services and what people they care for.
could be changed and improved.
Family Voice Norfolk
Healthwatch then shares these
T: 07950 302937
opinions with authorities in order to
E: membership@familyvoice.org.uk
make change happen. In addition,
www.familyvoice.org.uk
Healthwatch can also help people
find out useful information about
the services available to them.
Healthwatch Norfolk
T: 0808 168 9669
E: enquiries@healthwatchnorfolk. co.uk
www.healthwatchnorfolk.co.uk
12 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon-Fri 8am-8pm / Sat 4pm-8pm / Sun 8am-12pm 13PRACTICAL HELP WITH CARING
COMING HOME ADDITIONAL SUPPORT RECEIVING HELP AROUND Continence clinic
The Norfolk First Support Service Provides help with practical tasks THE HOME If one of your household tasks
provides support and reablement in and to regain independence. Keeping on top of household tasks involves help with continence issues
a person’s own home. This service is can be a pressure when you’re for a person who is 18 or older, you
provided by Norfolk County Council The British Red Cross caring for someone. If you think might find a continence clinic at a
(NCC) and it it helps people (aged 18 T: 01603 426361 you might need help, please call hospital or community health centre
and over) stay in hospital or after a www.redcross.org.uk our Advice Line so we can try to put near you. If you wish to contact
stay in hospital. you in touch with the right support. them, you can do so directly,
Offers support for older people without a referral from your GP.
Norfolk First Support will discuss going into hospital and coming Meal delivery services
with you and the person needing home. To find your nearest health centre,
Norfolk County Council operates the
support about how much care is Trusted Trader website, where you head to the community health and
The Royal Voluntary Service care website.
needed and whether they are can find information on private
T: 0330 555 0310
eligible for support from Norfolk companies in Norfolk, as well as
www.royalvoluntaryservice.org.uk Norfolk Community Health and Care
First Support. voluntary organisations and even www.norfolkcommunityhealth
pubs and cafes that provide meal andcare.nhs.uk
Providing up to 6 weeks of free
delivery services. These can include
support, the service helps individuals
freshly cooked hot or cold meals, or
regain the skills and confidence
frozen meals that you can reheat as
they need to remain independent
and when you want them.
in their home.
Trusted Trader
If the team feels someone needs
www.norfolk.gov.uk/trustedtrader
longer-term support, Norfolk First
Support will assist with onward Norfolk County Council
referrals, advice, and information. T: 0344 800 8020
To find out more, you can contact E: information@norfolk.gov.uk
us, or you can talk to the staff on the
hospital ward or contact NCC. The Norfolk Community Directory
can provide details of lunch clubs
Norfolk County Council and day centres in your area.
T: 0344 800 8020
E: information@norfolk.gov.uk Lunch clubs and day centres
www.norfolk.gov.uk/stayathome T: 0344 800 8020
www.communitydirectory.norfolk.
gov.uk
14 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon-Fri 8am-8pm / Sat 4pm-8pm / Sun 8am-12pm 15PRACTICAL HELP WITH CARING
HOME SAFETY AND SECURITY ADDITIONAL RESOURCES USING WHEELCHAIRS AND Key safe
When you’re caring for someone, Offers a wide range of information MEDICAL AND HOUSEHOLD If you or the person under your
it’s important to make sure your material and guidance. AIDS care has multiple visitors but have
home environment is safe. We can Equipment to help with caring difficulty in getting to the door
help you find the right people to Age UK Norfolk to let them in, a simple means
When it comes to support for
assist with essential repairs, or T: 0300 500 1217 of support is a key safe, which is
mobility and independence, your GP
assess your home for fall risks. www.ageuknorfolk.org.uk a combination-code protected
or any other healthcare professional
can have the person under your care secure box, used for keeping a
Help if someone suffers from falls Offers free fire safety checks. spare key outside the main door.
assessed for what walking or medical
If the person under your care has Fire Safety: aids they might need. If they have a
had two falls in the last six months The Supra C500 key safe is police
Norfolk Fire and Rescue Service permanent or long-term physical approved, and there are a number
or a single fall that has led to injury T: 0300 123 1669 disability, you can also ask Norfolk
or being admitted to hospital, the of organisations in Norfolk that
www.norfolk.gov.uk/safety/norfolk- County Council for an assessment, provide key safes. Costs and
Norfolk Community Health and Care fire-and-rescue-service to include occupational therapy.
(NCH&C) Falls Service provides a conditions may apply, and we
Falls Workbook as well as a home- Handy person services and care As part of that assessment, you can recommend that you contact
discuss any equipment you think you your home insurance provider
based assessment to identify the and repair agencies
factors and risks, which may might need to help you as a carer. for further advice.
For help and advice on repairing and
contribute to this person’s falls. adapting homes. You can find these To find a local key safe supplier,
The purpose of the assessment Norfolk County Council
through your local district council, T: 0344 800 8020 you can call Norfolk County Council,
is to develop a personalised action and you can find your local district or email them for more information.
plan to help the person improve www.adultsocialcare.norfolk.gov.uk
council number in the Useful www.norfolk.gov.uk/stayathome Alternatively, you can head to the
their confidence, balance, strength Contacts section of this handbook, Norfolk county council Keysafes
and stamina. page 56. web page.
While this service is provided for Norfolk County Council
people who are 65 years or over, T: 0344 800 8020
you, your GP, or any other health E: information@norfolk.gov.uk
professional can refer under 65s to www.norfolk.gov.uk/keysafes
therapy or nursing for assessment.
NCHC Falls Service
T: 01553 668 673
www.norfolkcommunityhealth
andcare.nhs.uk
16 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon-Fri 8am-8pm / Sat 4pm-8pm / Sun 8am-12pm 17PRACTICAL HELP WITH CARING
Assistive Technology Able to lend mobility aids, including GETTING OUT AND ABOUT ADDITIONAL RESOURCES
If the person under your care is an wheelchairs, on a short-term basis, Whether it’s attending important Driving Miss Daisy
adult over the age of 18, and lives and provide details on where to find hospital appointments, getting the T: 0333 014 6211
in their own home, Norfolk County their local centres. shopping in or enjoying some
Council has an Assistive Technology much-needed leisure time, find out Travel passes for bus travel
The British Red Cross
team that can carry out a free how you can get help with travel The Disabled Travel Pass entitles
T: 01603 426361
assessment to see whether the and transport. permanently disabled people, or those
www.redcross.org.uk
person under your care would benefit with a disability lasting at least 12
from such assistance. Able to lend mobility aids, including The Community Transport Scheme months and who meet the eligibility
wheelchairs, on a short-term basis. Some carers don’t have access criteria, to travel for free on all off peak
Assistive Technology refers to a to a car or any other means of bus services, as well as at any time on
range of equipment and electronic Norfolk Coastal Centre for transportation. If that’s the case weekends and bank holidays. There
gadgets that can help people feel Independent Life with you, and you can’t use or access are no travel period restrictions,
safer and more secure, and to live T: 01493 663 626 normal public transport, you may however, on anyone who is registered
more independently at home. E: nccfil@redcross.org.uk be eligible for a Community as blind or partially-sighted.
You may be provided with Transport scheme. Depending on
equipment free of charge, Offers free, impartial advice and If the person under your care can’t
the scheme’s criteria, you could use
although this is not guaranteed. information on the use of daily living travel alone, they can apply for a
it to go shopping, enjoy leisure
equipment for the public. companion enhancement, so that
Norfolk County Council activities or to attend hospital or
GP appointments. In addition to the you or whoever travels with them
T: 0344 800 8020 DLF (Disabled Living Foundation)
Community Transport schemes can do so for free, as long as the
E: information@norfolk.gov.uk T: 0300 999 0004
(Transport Plus), there are 4Flexibus journey starts in Norfolk. To be
www.norfolk.gov.uk/ www.dlf.org.uk/living-made-easy
services that run a Ring and Ride eligible for a companion pass, the
assistivetechnology person under your care must be
A free website where you can post service in rural areas.
adverts to buy or sell equipment. unable to walk to a bus stop or get
ADDITIONAL RESOURCES You can view your options or contact on or off a bus without assistance.
If you’re not eligible for support Disabled Gear Norfolk County Council at:
www.disabledgear.com Norfolk County Council
from Norfolk County Council,
Norfolk County Council T: 0344 800 8020
you can contact the following
T: 0344 800 8020 E: information@norfolk.gov.uk
services directly.
information@norfolk.gov.uk maps. www.norfolk.gov.uk/
Mobility aids. Contact for advice norfolk.gov.uk/find your transport concessionarytravel
and to purchase equipment. “There are some really www.norfolk.gov.uk/community
transport
n-able
useful resources in Norfolk,
T: 01603 894 120 a quick phonecall can help
E: n-able@ncsgrp.co.uk you find out more.”
www.n-able.org.uk
18 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon-Fri 8am-8pm / Sat 4pm-8pm / Sun 8am-12pm 19PRACTICAL HELP WITH CARING
ERS Hospital Transport service. Vehicle Tax ADDITIONAL RESOURCES Toilet keys allow access to toilets
Free transport to and from hospital The person you’re looking after Information on public transport adapted for people with disabilities.
for patients living in Norfolk, can may be entitled to free, or half-price journeys throughout Norfolk. Contact The R.A.D.A.R Key Company
be for regular visits or one off vehicle tax if their mobility is directly for more information.
appointments. Subject to eligibility affected and they are claiming National Express Assisted Travel
Helpline RADAR NKS National Key Scheme
(not available to patients in certain payments and allowances.
T: 0371 781 8181 T: 01395 222588
Gt Yarmouth & Waveney).
Vehicle Tax Information E: DPTH@nationalexpress.com www.radarkeys.org
T: 0333 240 499 T: 0300 790 6802 www.nationalexpress.com This website includes a range of
www.gov.uk/vehicle-tax
Parking Traveline information about accessible places
Railcards and travel discounts www.traveline.info in the city.
The Blue Badge Scheme is a disabled
parking permit that allows people If the person under your care is The Norwich Access Group
who are registered blind, or those eligible, the Disabled Persons Loans manual and powered
wheelchairs and scooters. www.norwichaccessgroup.org.uk
with severe mobility issues, who Railcard gives both them and their
would otherwise be unable to access adult companion 1/3 off most rail There is a charge for the service. Provides information on accessible
the shops or facilities that a Blue fares throughout Great Britain. The Shopmobility Scheme walks and places to visit in Norfolk
Badge would allow them to visit. Norwich Shopmobility and in the East of England.
New eligibility criteria for those with Disabled Persons Railcard Office
T: 0345 605 0525 T: 01603 753 350 Accessible Countryside for Everyone
hidden disabilities was implemented E: norwichshopmobility@gmail.com
on the 30th of August 2019. E: disability@raildeliverygroup.com www.accessiblecountryside.org.uk/
www.disabledpersons-railcard.co.uk West Norfolk Community Transport norfolk
For further details and to check if T: 01553 770 310
this could apply to you or the person Greater Anglia can provide
information on assisted travel. E: shopmobility@wnct.co.uk
you care for, please visit the website
below. You can apply using the web Great Yarmouth Broadland Mobility
Greater Anglia
link below or by contacting Norfolk T: 0800 1510 255
T: 0800 028 2878
County Council. T: 01493 330 455
E: assistedtravel@greateranglia.co.uk
www.greateranglia.co.uk www.broadlandmobility.co.uk
If you would like support to complete
your application, you can contact the Beactive
Carers Matter Advice Line on Norwich – T: 01603 666 803
0800 083 1148 who can assist. Great Yarmouth – T: 01493 444 348
Diss – T: 01379 643 962
Norfolk County Council www.beactivemobility.co.uk
T: 0344 800 8020
www.norfolk.gov.uk/bluebadge
20 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon-Fri 8am-8pm / Sat 4pm-8pm / Sun 8am-12pm 21PRACTICAL HELP WITH CARING
HANDLING EMERGENCIES Once complete, you’ll be sent your Non-emergency support in the fridge, and with a special
Being prepared for an emergency carer’s emergency card, which you Norfolk Swift Response sticker to tell emergency services
means that, should something should then always carry with you. (Swifts/Night Owls) provide a where to find it, you can help them
unexpected happen to you, or the The card will clearly state that 24-hour, 365 day a year service respond properly if you are taken ill
person you care for, you know you’re a carer and that you have which provides help, support, and or have an accident. For more
exactly what to do. someone relying on you to keep reassurance if you or the person information, ask your GP or
them well and safe. under your care have an urgent, pharmacy, or call Lions Club
The carer’s emergency card unplanned need at home. This could International.
In the case of an emergency
Norfolk County Council provides be because they had a fall, or if their
The card will also show your Message in a bottle
a free carer’s emergency card to all carer is suddenly taken into hospital
emergency plan number. In the case T: 0845 833 9502
carers in the county. The card clearly and they need help with personal
of an emergency, you, or someone E: enquiries@lionsclubs.co.uk
states that the person carrying it is care, meal preparation etc.
on your behalf, should ring NCC’s www.lionsclubs.org/en
a carer and that someone is relying
on them to keep them safe and well telephone number and give them There are four teams of two people
Community Alarm
and provides the NCC’s 24-hour your emergency card number. This working in the Swifts/Night Owls
There is also a new Buddy Button
emergency helpline number, will allow the Council to quickly across Norfolk at any point in time.
becoming available you can wear.
0344 800 8020. reach your named emergency In an emergency, the alarm activates
contacts. Carers Matter Norfolk can Swifts/Night Owls will attend a
person who has fallen, if requested, your home phone line to call for help.
If someone carrying a carer’s support you to develop your own There is a charge for this service.
emergency card is taken ill or emergency plan; contact our Advice if the person has not suffered an
involved in an accident, they or the Line 0800 083 1148 or speak to your injury or has any medical symptoms
Breckland and Norwich -
emergency services can ring the local Carer Connector. that have been exacerbated by the
Wellbeing Lifeline
helpline and the council will use the fall. The team work in pairs and
T: 01323 644 422
information in the carer’s emergency Finally, if after the emergency there carry special lifting equipment to
plan, such as details about the is no one to look after the person in help make moving people as safe Broadland – Centra Pulse
support they provide and emergency your care, NCC will make sure that as possible. T: 0300 333 6511
contact details, to ensure the person they remain safe until alternative
arrangements can be made. This Norfolk County Council Great Yarmouth – Yare Care
they care for isn’t put at risk. Swift Response
service is available to young carers T: 01493 330 369
and young adult carers alike. T: 0344 800 8020 – Select option 1
Getting your carer’s emergency card
www.norfolk.gov.uk/care-support- West Norfolk – Care Line
To get a card you’ll first need to To contact the emergency helpline, and-health/care-and-support/ T: 01553 616 200 – Select option 6
complete the online form on the receive your carer's emergency card, urgent-help/
NCC website. If you’re unable to fill or to find out more, contact Norfolk North Norfolk – Care Line
in the online form, you can call them County Council. T: 01553 616 200 – Select option 6
on their helpline or ask the Carers ADDITIONAL SUPPORT
Matter Advice Line to help you Norfolk County Council Message in a bottle South Norfolk – Contact Care
complete the form. T: 0344 800 8020 By putting your (and the person Lifeline Alarms
TEXT: 0344 800 8011 under your care’s) important T: 0800 917 4680
www.norfolk.gov.uk/carers information in an empty bottle
22 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon-Fri 8am-8pm / Sat 4pm-8pm / Sun 8am-12pm 23MONEY MATTERS
FINDING LOCAL GRANTS The Norfolk Millennium Trust Disabled Facilities Grant FUNDING FOR CARE SERVICES
AND SUPPORT for Carers This is a maximum grant of £30,000 Norfolk County Council can provide
Our advisors are always on hand The Norfolk Millennium Trust for that may be available to you from funded services to support you and
to help you access grants and other Carers is administered by the Norfolk your local council if you need to the person you care for if you’re
support. We may be able to award Community Foundation and gives adapt your home to the needs found to be eligible for support
you a small grant if you’re part of out grants to unpaid carers to of a disabled person. under the Care Act.
a carers’ group or are thinking provide them and their loved ones
of starting one up. a better quality of life. You may want to improve access If you are eligible the Council will
to rooms and facilities by installing agree a Support Plan with you.
Funded by Norfolk County Council, The Millennium Trust grant is ramps, put in a stairlift, a downstairs This may include support to access
this grant aims to improve the for practical items like washing bathroom, or adapt heating or the services in your community,
support services available to carers machines and wheelchairs, as lighting. The amount awarded arranging for breaks from caring
across Norfolk. The carers’ group well as for short breaks and leisure depends on your household income on a regular or one-off basis,
must be for carers over the age of 16, activities which relieve the 24/7 and savings, and your local council equipment to make caring easier,
caring for people over the age of 18, pressures of caring. will normally want to assess the or leisure activities to reduce stress.
and more than half the group have disabled person’s needs.
to be current carers. The group also Norfolk Millennium Trust for Carers To find out whether you, or they,
has to offer spaces for new carers T: 01603 623 958 For more details, you can find your are eligible, you can find more
and provide them a break. E: grants@norfolkfoundation.com local council’s contact details in the details in the Carer’s Assessment
www.wecareappeal.co.uk Useful Contacts section, page 56. section of this booklet, page 8, or
To find out more, call us on our you can call Norfolk County Council.
Advice Line 0800 083 1148 or visit The Rank Group and Carers Trust
our website www.carersmatter This is another great source of Norfolk County Council
norfolk.org.uk support for adult carers offering T: 0344 800 8020
a range of grants for equipment or www.norfolk.gov.uk/payingforcare
“With help from Carers
care-taking skills, and to help take
care of the carers’ wellbeing. Matter Norfolk to access You can pick up or download a
To find out more, or to apply, a grant, I could take copy of Norfolk County Council’s
contact the Carers Trust. ‘Your Guide to Care and Support
a weekend away with for Adults’, which has the contact
Carers Trust my husband. It wasn’t details to a range of care services
T: 0300 772 9600 much but it helped me from which you can choose.
carers.org/article/grants- feel less worn out.”
availablecarers-trust Norfolk County Council
T: 0344 800 8020
Gloria from Kings Lynn, TEXT: 0344 800 8011
caring for her mother who www.norfolk.gov.uk/careservices
has dementia
24 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon-Fri 8am-8pm / Sat 4pm-8pm / Sun 8am-12pm 25MONEY MATTERS
UNDERSTANDING BENEFITS • You earn no more than £123 a week You may also be able to claim other Carer's Credit
As a carer, you and the person you after deductions (i.e. tax, cost of benefits, such as an income-related If you don’t qualify for Carer’s
care for can access financial replacement care, and 50% of what benefit or Pension Credit. If you’re Allowance, but you’re caring for
support. Claiming these benefits you pay into your pension) pension age and on a low income, someone for at least 20 hours a
can be confusing though and you might also be able to claim the week, you may still qualify for Carer’s
Carer’s Allowance is not based on Carers Premium of Pension Credit.
some benefits can affect others. Credit, as your income, savings, or
you or your partner’s income and
Our advisors can inform you on investments won’t affect eligibility
capital. However, there’s a cap on If you’re claiming benefits such as
which benefits are available to you, for this benefit. Carer’s Credit helps
how much you can earn from work Maternity Allowance, Contributory
how to claim, and can guide you with gaps in your National Insurance
and still be entitled to Carer’s ESA or a state pension you might
through the application process. record. Your State Pension is based
Allowance, and this is currently set at not be eligible for Carer's Allowance,
on your National Insurance record,
If you’re interested in this assistance, £123 per week after deductions. If you but you should still apply. This is
and if you’re eligible for Carer’s
call us on our advice line, or head to need to pay for care to allow you to because these other benefits may
Credit, you can get credits to help
our website to find out more. continue working, you can include be paid at a higher rate than Carer's
fill these gaps. This means that you
these costs in your deductions. Allowance and you will be paid
can take on caring responsibilities
Carer’s Allowance whichever is the highest.
The person you are caring for must without affecting your State Pension.
This is one of the main benefits receive one of the following benefits: You should also be aware that
available to you as a carer. If you’re To get Carer’s Credit you must be:
claiming Carer’s Allowance may
caring for someone at least 35 hours • Personal Independence Payment
affect the benefits that the person • Aged 16 or over, and under State
a week, you may be eligible for a (PIP) daily living component
you’re caring for might be receiving, Pension age
£66.15 a week Carers Allowance, • The middle or highest care rate so you should always check with
provided all of the following apply: • Looking after one or more people
of Disability Living Allowance (DLA) an advisor before applying.
for at least 20 hours a week
• You’re 16 or over Our advisors can help you apply.
• Attendance Allowance
Contact by phone or visit our The person you’re looking after must
• You spend at least 35 hours a week • Constant Attendance Allowance website for more details.
caring for someone get one of the following:
at or above the normal maximum
• You have been in England, Scotland rate with an Industrial Injuries To apply for Carer's Allowance, go • The middle or highest care rate
or Wales for at least 2 of the last Disablement Benefit, or basic to www.gov.uk or call 0800 731 0297 of Disability Living Allowance (DLA)
3 years (full day) rate with a War to request a claim pack.
• Attendance Allowance
Disablement Pension
• You normally live in England, • Constant Attendance Allowance
Scotland or Wales, or you live • Armed Forces Independence
Payment (AFIP) • The standard or enhanced
abroad as a member of the
Personal Independence Payment
armed forces
(PIP) daily living component
• You’re not in full-time education
• Armed Forces Independence
or studying for 21 hours a week
Payment (AFIP)
or more
26 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon-Fri 8am-8pm / Sat 4pm-8pm / Sun 8am-12pm 27MONEY MATTERS
If the person you’re caring for To be eligible, this child will need Getting the PIP doesn’t reduce other The State Retirement Pension
doesn’t get one of these benefits, to meet all of these requirements. benefits, and may even increase The amount of state pension you
you may still be able to get Carer’s To find out more, call the Disability them. The rate will depend on how receive depends on your National
Credit. Just fill in the ‘Care Certificate’ Living Allowance helpline or head the person’s condition affects them, Insurance contributions and how
part of the application form and get to the government website. rather than on the condition itself, many years you have paid.
a health or social care professional and so the person you care for will
to sign it. Disability Living Allowance helpline need to have an assessment to work To find out more, call the Pension
T: 0800 121 4600 out the proper level of help for them. Service at 0800 731 7898 or go to
You don’t need to apply for Carer’s www.gov.uk The award will then be regularly www.gov.uk/state-pension/overview
Credit if you get Carer’s Allowance reassessed to make sure the person
– you’ll automatically get the credits. Attendance Allowance
you’re caring for is getting the right RECEIVING HOUSING
You can also still get Carer’s Credit This is a benefit for people of amount of support.
even if you have breaks from caring pension age or over who need help BENEFITS
(up to 12 weeks in a row). A break is looking after themselves because To find out more, or to apply, If you receive a low income, there are
any time you spend less than 35 of a long-term illness or disability, call 0800 917 2222 or go to a number of schemes in place to help
hours a week caring for the other which can be either physical and/or www.gov.uk/pip with paying your rent or mortgage.
person. An example of a break is mental. The Attendance Allowance
if you take a short holiday, or the helps with the extra costs of this Universal Credit Housing Benefit
person you look after goes into care, and the disability has to be A monthly payment that has started It’s best to contact your district
hospital. Just make sure to keep severe enough for the person to be to replace income and work-related council. You can find their contact
the Carer’s Allowance Unit updated unable to care for themselves, or for benefits. If you or the person you’re details in the Useful Contacts
if you have a break in caring of more someone to need to supervise them caring for are already receiving tax section of this handbook, page 56.
than 12 weeks in a row. for their safety in their daily tasks. credits, you won’t need to do
anything. Just make sure that you New claims for help to pay your
Disability Living Allowance (DLA) To find out more, or to apply, call continue to claim any benefits you’re rent must be made through
Disability Living Allowance (DLA) 0800 731 0122 or go to www.gov.uk entitled to and report any changes Universal Credit unless you are
is a benefit paid to a disabled child in circumstances. in supported accommodation
Personal Independence Payment such as supported living.
or a child with a long term health
condition or illness, ranging (PIP) To apply, go to www.gov/apply-
This is paid to a person aged 16 up universal-credit. For help and Discretionary Housing Payment
between £23.20 and £148.85 a week
depending on the level of help the to pension age who is disabled or support call 0800 328 5644 You can also talk to your local district
child needs. The aim of the benefit has a long-term health condition council if you need help paying any
is to help with the extra costs of (physical or mental), and can be rent that is not covered by Housing
looking after a child who: spent however this person chooses. Benefit or Universal Credit.
Persons of pension age or over will
• Is under the age of 16 need to claim Attendance Allowance,
• Has difficulties walking or needs and it’s worth noting that the PIP
much more looking after than a is slowly replacing the Disability
child of the same age who doesn’t Living Allowance.
have a disability
28 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon-Fri 8am-8pm / Sat 4pm-8pm / Sun 8am-12pm 29MONEY MATTERS
Council Tax Disability Reducation SAVING AND MANAGING Winter Fuel Payment ADDITIONAL RESOURCES
Scheme MONEY You could also get between £100 The Government’s Money
You can apply for this if you have There are now a number of trusts and £300 tax-free to help pay your Advice Service
to accommodate or adapt your that can assist you if you’re heating bills if you were born on or T: 0800 138 7777
property for a person with a disability. struggling with your utility bills before 5 November 1954. To find www.moneyadviceservice.org.uk
(gas, electricity and water). out more, contact the Winter Fuel
Discount Scheme Payment Centre on 0800 731 0160. Gives credit and access to
Where there is only one person living For more information, contact your a range of financial services.
in the property you can apply for a utility provider or contact Norfolk’s
25% discount. There may be other Citizens Advice Bureau. Eastern Savings and Loans
conditions when the 25% reduction Credit Union
Norfolk’s Citizens Advice Bureau T: 0333 600 0690
may apply please contact your local
T: 03444 111 444 E: office@esclu.co.uk
district council for more information.
E: public@ncab.org.uk Cold Weather Payment www.eslcu.co.uk
Council Tax Reduction Scheme If you’re already receiving certain
Warm Homes Discount Scheme Advice on personal budgets and
This has replaced Council Tax Benefit benefits, you may be entitled to a welfare benefits.
You may be able to get £140 off
and each local council operates its cold weather payment. You don’t
your electricity bill if you’re either
own scheme to reduce your council need to apply for this, as you’ll get Equal lives
receiving Pension Credit (Guarantee
tax liability based on low income. it automatically if you are eligible. T: 01508 491 210
Credit element) or on a low income.
Please contact your local district E: info@equallives.org.uk
To qualify, the bill has to be in your
council for more information. www.equallives.org.uk
name and your electricity supplier
Support for Mortgage Interest (SMI) has to be part of the scheme. Free, confidential, and
Visit www.gov.uk/the-warm-home- impartial advice.
Receive help towards interest
discount-scheme or contact your
payments on your mortgage or Norfolk’s Citizens’ Advice Bureau
electricity supplier directly.
on loans if you have had to make T: 03444 111 444
certain repairs or improvements www.ncab.org.uk
to your home. It’s paid to you as
a loan, which you’ll need to repay Anyone living in Norfolk can apply.
(with interest) when you sell or
WARM MOVE UP TO
£140
transfer ownership of your home. Norwich Credit Union
For eligibility details, visit the
www.gov.uk website.
DISCOUNT T: 01603 764904
www.norwichcreditunion.org.uk
30 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon-Fri 8am-8pm / Sat 4pm-8pm / Sun 8am-12pm 31YOUR HEALTH AND WELLBEING
LOOKING AFTER YOURSELF It’s important you let your GP know Flu Jabs Medicine Disposal
Like you, many of our advisors have that you’re a carer and to find out This service is free of charge and If you have medicines in your home
personal experience in caring for how they may be able to support usually runs from October. Flu that are no longer needed return
other people, so we understand the you with such things as more vaccination is funded by the NHS them to the pharmacy so that they
mental, emotional, and sometimes suitable appointment times, the flu to help carers stay well over the can be safely disposed of. Check
even physical toll that caring for jab, health checks, carers’ groups, winter season. You may be asked your medicine cabinet regularly for
someone can take on you. By calling or a referral to other sources of to sign a declaration to say that medicines which are out-of-date or
our Advice Line on 0800 083 1148, information and support. you are a carer. no longer needed and never put
we can guide you through the them in the bin or down the toilet.
whole range of solutions and PHARMACIES Healthy Living
support available to you, whether Many local pharmacies now offer The Norfolk Medicines Support
Pharmacies in Norfolk offer much Service
you’re looking for social groups to more than just medicines. They can a range of healthy living services;
make friends, are thinking of taking also help you to look after yourself, from one-to-one support for quitting For helping people over 18 years
up an activity, or anything else. make a lifestyle change, or advise smoking to emergency contraception old with a GP and who are confused
you on other services available both or NHS Health Checks. Ask a member or finding it otherwise difficult
All of our advisors are trained to of your pharmacy team or visit to manage their medication
provide emotional support, so they within the pharmacy and from other
local providers. www.norfolkslivingwell.org.uk particularly when it is important to
know how to listen, and may help comply with the dosage. Ask your
you feel less isolated. If you’re an Medication Self-Care pharmacist for a referral.
adult and do have emotional issues If you, or someone you look after, is
around caring, we can offer you free Your pharmacist will always be able Safeguarding
to give expert advice on how to use feeling under the weather ask your
counselling by phone, Skype, pharmacist first. They can give you We all have the right to a life free
Facetime, Twitter, or Facebook. medication and discuss any issues
and solutions if you or the person advice about many common minor from abuse and harm. Everyone
you care for is having any difficulties. illnesses, such as diarrhoea, coughs, should feel they are safe, able to
If this is a service you’re interested headache, travel health advice or
They also offer a review of any new make their own decisions and be
in, you can discuss it with one of sore throats. They can also advise
medication that may be prescribed. respected and listened to.
our advisors on the Norfolk Carers which medicines can be taken
Matter Advice Line, and they’ll be together or when you may need When these rights are abused, some
able to make a referral. Medicines Usage Reviews
to see your GP. of us are less able to stand up for
This is an opportunity to sit down in our rights and protect ourselves.
If you’re in training or at college, or if private with the pharmacist and Your pharmacy may also offer home
you’re thinking of taking up training discuss what you or the person you delivery, prescription management, Abuse can be physical, sexual or
or returning to college, you can also care for are taking and ensure that Electronic Prescription Service (EPS) psychological (such as threats of
talk to your Student Services for they or you are getting the and more. If you have any questions harm or abandonment). It also
information on their student support maximum benefit from the about medications, staying well, includes modern slavery, self-
or wellbeing team. This team can give medicines. The person you care for or services available from your neglect and financial scamming
you advice or support in combining must be present if you are discussing pharmacy ask your local (theft and fraud).
your caring role with your studies. their medication and you can pharmacy team.
accompany them.
32 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon-Fri 8am-8pm / Sat 4pm-8pm / Sun 8am-12pm 33YOUR HEALTH AND WELLBEING
If you or someone you know might be SANE An online, Facebook-based, peer
suffering abuse, contact us straight T: 0300 304 7000 support group for family carers Following this call I was
away. You can remain anonymous if www.sane.org.uk across the UK. able to take a step back
you wish, but please give us as much and take care of me!!! Then
information as you can. If it's an 24 hour emotional support to Chill4us
emergency, call the Police on 999. anybody experiencing distress, Carers/groups/chill4uscarers I was able to re-evaluate
You are not alone. We can help. despair, or suicidal feelings. the situation and place
You can also talk to someone A listening service and chat room.
Norfolk County Council face to face if needed. The helpline is available on Monday boundaries in place. I
T: 0344 800 8020 and Tuesday, 10am - 4pm while the arranged some reflexology
www.adultsocialcare.norfolk.gov.uk The Samaritans webchat forum is available 24-hours for myself and took a six
T: 116 123 a day.
Norfolk Safeguarding Adults Board E: jo@samaritans.org
day break. I think, from this
www.norfolksafeguardingadults www.samaritans.org Carers UK experience, and the
board.info T: 0808 808 7777 situation remains the
A free, 24-hour, confidential national www.carersuk.org/forum
Norfolk Safeguarding Children Board helpline for people over the age of
same, I realise
www.norfolklscb.org 55, offering information, friendship, Details of hundreds of services the complexity of caring...
and advice. that can help you to make positive Thanks so much for the
National Domestic Violence Helpline changes to your lifestyle, from
Fresupport I received, very
e
T: 0808 2000 247 (24 hours) The Silver Line Who are we? quitting smoking to losing weight.
andal grateful indeed.”
www.nationaldomesticviolence T: 0800 470 8090 Loc
helpline.org.uk www.thesilverline.org.ukNorfolk’s Living Well is provided byNorfolk’s Living Well Service
Norfolk County Council. www.norfolk.gov.uk/care-support-
A range of support for Health
people and-health/health-and-wellbeing
ADDITIONAL RESOURCES with common mental injuries,
health
services don’t just treat illness and
and
they can also help you to make healthy
The Counselling Directory can emotional issues. It’s free that you can avoid preventable A partnership aimed at improving
forsoanyone
choices
help you find a local counsellor aged 16 and over, and illnesses
you can and diseases in the future.
refer and increasing opportunities for the
To findto
people of Norfolk out
bemore about
physically
or therapist. yourself or be referredIfby
you’re
yourreadyGP,
to make positive changes to your
Norfolk’s Living Well, visit
or any other health or lifestyle,
socialthere are hundreds of venues all over active. They have activities to suit
Norfolk ready to support you.
The Counselling Directory care professional. every levelwww.norfolkslivingwell.org.uk
in order to encourage Local services for a healthier,
T: 0333 325 2500 Norfolk’s Living Well gives you all the everyone toor participate
call 0344 in sport
800 8029* and happier you
E: info@counsellingdirectory.org.uk Wellbeing Norfolk andinformation
Waveneyyou need to find the one physical activity, and to support
www.counselling-directory.org.uk T: 0300 123 1503 that’s right for you. people of all ages to lead healthy Provides details on self-help
www.wellbeingnands.co.ukSupporting healthy and active lifestyles. and support groups for diseases
A national out-of-hours mental Scan here to visit our website
communities and conditions.
health helpline, a non-emergency Active Norfolk
As well as helping facebook.com/NorfolksLivingWell
email and text service, and an T: 01603 732 333
individuals, we also Heron
online forum. support professionals www.activenorfolk.org
@NflksLivingWell
and community groups to
www.heron.nhs.uk
improve the health of the
people they work with. This If you require this information ®
might be signposting, training, in an alternative format, please
promotional materials or telephone 0344 800 8029 and
advice and guidance. we will do our best to provide it.
34 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon-Fri 8am-8pm / Sat 4pm-8pm / Sun 8am-12pm 35
*Calls to 03 numbers should cost no more than geographic
01 or 02 calls, and may be part of inclusive minutes subject
to your provider and your call package. We’re open from 9amYou can also read
