COMMITED TO CARING Health & Safety Program Summer 2020 - Santo Maris Oia
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COMMITED TO CARING
Health & Safety Program
Summer 2020
YOUR OWN EXPERIENCE
A safe journey of effortless care COMMITED TO CARING
Health & Safety Program
ARRIVAL GUEST SUITES FOOD &
Welcoming You & VILLAS BEVERAGE
Your personal space The dining experience
Let go and leave everything
up to us. From the moment of Advanced safety & sanitization Either you will choose al-fresco
your check-in to the moment measures are taken to assure a dining, lunching by the pool,
that you will be escorted into safe, yet carefree stay. candle-lit private dining in
your suite, a safe journey is your suite or just enjoying
effortlessly crafted for our your favorite cocktail gazing at
guests. the sunset colors, our kitchen
and serving protocols are
further enhanced to ensure the
maximum food safety.
LEISURE & HEALTH DEPARTURE
FACILITIES SERVICES The farewell
Relaxing and rejuvenating Your safety first
We are saying farewell by
From our outdoor pools, to our Our guests’ health is a priority. applying safety measures
gym, spa and public spaces, For this reason, all possible during departure such as
measures that will ensure the services and partnerships have preparing your bills digitally
safety of our guests have been already been arranged and are at avoiding physical contact.
thoroughly taken. their disposal.
DISCOVERING YOUR PERSONAL HIDEAWAY
Where comfort and privacy meet the genuine care COMMITED TO CARING
Health & Safety Program
Santo Maris was designed with tranquility and privacy in mind bringing an easygoing spirit to your
summer days and nights. The safe environment of effortless care we have created for you and your
beloved ones is perfectly matched with the ambience of the hotel’s airy spaces and design.
Spread out in four sprawling suite neighborhoods at a land of 8 acres, Santo Maris is all about space and
privacy
Built like a Cycladic Island Village itself, in its expansive communal areas, from the reception and lobby
area to the alleys of the hotel, we guarantee that here you will find Your Own Island of calm
Five outdoor swimming pools to choose from, with a minimum of 2 meters distance between each
umbrella set
Airy suites and private villas with commodious personal verandas, all featuring their own heated
outdoor jacuzzi or private pool invite you to linger in comfort
Al-fresco dining choices at our restaurant or at our all-day bar by the pool
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Romantic en-suite dining and 24-hours room service for extra moments of privacy
One of the largest multi-awarded Spa Centers in the island fully complied to the new operation
standards offering you tailored services and treatments
Low occupancy operation ensuring proper physical distancing
ARRIVAL
Welcoming You COMMITED TO CARING
Health & Safety Program
All guests will be welcomed with the warm hospitality spirit of Santo Maris, while
following all the necessary steps to meet the health & safety protocols,
our guests’ safety is our foremost priority.
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Guests are strongly The appropriate maximum guest Amended check-in hours
advised to undergo tests occupancy per transportation Check-in: from 15:00 pm
72 hours prior to arrival from/to the airport, and the port is
as per the Governmental ensured to keep safe distances.
recommendations
The vehicles used for the Guest luggage that needs to be Reduced points of access
transportation of our stored in our Luggage Room will and limited designated
guests are thoroughly be disinfected and handled with entrances
disinfected after each use personal protective equipment (PPE)
ARRIVAL
Welcoming You COMMITED TO CARING
Health & Safety Program
Doors are opening Simple and fast check-in procedures Special protection plexiglass in the
automatically or by keeping safe distances, while all Reception Desk
staff the necessary personal protective
measures for our staff have been taken
Prioritization of Social distancing measures between Disinfection of the hotel’s club
payment by contactless guests and employees transfer cars after each transfer
credit card
Hands-free sanitization Deep sanitization of door handles, Disinfection and sterilization of
stations use surfaces, and buttons with Ecolab magnetic room keys, tablets, pens,
certified specialist disinfectant money & credit cards after each use
GUEST SUITES & VILLAS
Your personal space COMMITED TO CARING
Health & Safety Program
Santo Maris Suites & Villas are expertly designed to create a carefree summer home vibe and eclectic luxury at once. Applying enhanced health and
safety measures, we assure you that this summer you will find your personal hideaway.
Warm hospitality in luxurious Masks, gloves and All extraneous items (extra Various decorative elements and Fresh-air ventilation of the
spacious suites & villas with disinfectant gel are at our pillows, blankets) are removed items (vases, carpets, lanterns) suites after every check-out
commodious verandas all to yourself guests’ disposal upon request from the room and supplied are removed to lessen the contact
upon request in commonly used objects
GUEST SUITES & VILLAS
Enhanced Cleanliness Measures COMMITED TO CARING
Health & Safety Program
The daily maid service and Social distancing between Each suite is thoroughly
the turn down service will cleaning staff and guests cleaned and disinfected
only be offered upon guests’ with a hospital-grade aerial
request and once they are surface disinfection machine
absent to lessen physical upon every departure, as well
interactions as with ECOLAB-certified
cleaning equipment
Disinfection of all fabric areas The water in the jacuzzis Water and air quality testing
of the suite with disinfectants of our suites is getting is carried out in all suites,
and steam cleaners reaching refreshed right before each while the air ducts, the filters
temperature of 70°C and check-in and grills are disinfected upon
above. every room change
Stringent water testing, A/C Use of non-toxic, Collaboration with certified
cleaning and disinfection allergy-free cleaning and partner against Covid-19 for
upon every suite change disinfectant materials the outsourcing of our Laundry
Cleaning Service
FOOD & BEVERAGE
The dining experience COMMITED TO CARING
Health & Safety Program
Either you wish to savor Greek creative delights or sip your favorite cocktail enjoying the
magnificent view to the sunset, we have taken care of the health and safety measures that
will make you feel instantly safe and reassured.
Wonderful gastronomical Our breakfast will be Reservations are required
delights available on à la available on a la carte to facilitate safe spacing,
carte dining basis at our menu while each table is used by
spacious al fresco restaurant one guest suite at a time.
or all-day pool bar
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Private en-suite dining 24-hour in-room service You can relax at the pool
is available upon request applying the necessary of your choice enjoying
ensuring the health and distancing and safety all-day snacks, cocktails,
safety standards measures between the and drinks
staff and the guests
FOOD & BEVERAGE
Enhanced Cleanliness Measures COMMITED TO CARING
Health & Safety Program
High standard food safety Appropriate identified Hand sanitizer
and quality accredited with cleaning of all materials dispensers at all
ISO 22000:2005 and HACCP and ingredients as restaurants and bars
certifications well kitchen utensils is
performed in our kitchen
Strict personal hygiene In our restaurant and bar, the The seating capacity is reduced
policies followed by our necessary distances between while the arrangement of the
staff tables are provisioned to ensure tables is modified to allow a
ample space among guests maximum of six persons per
dining table
Our menus are provided in digital format Disinfection of tables and
scanning the available QR Codes. Also, chairs before and after
printed menus made of an easily disinfecting each service
material are available.
LEISURE & FACILITIES
Relaxing and rejuvenating COMMITED TO CARING
Health & Safety Program
Our guests will feel complete relaxation enjoying their holidays as a series of measures
ensuring their safety are applied throughout our hotel’s facilities.
POOLS
All Suites at Santo Maris feature their own Five expansive outdoor swimming pools Water recirculation in all pools every 4 Social distancing specifications in
personal outdoor jacuzzi while a selection with increased water quality controls and hours | 1 bather for every 5 sq. m. of water recreational areas and pools
of suites features their own private pool for a minimum of 2 meters distance between
swims in your own space each umbrellaLEISURE & FACILITIES
Relaxing and rejuvenating COMMITED TO CARING
Health & Safety Program
SPA & FITNESS
Excellent hygiene practices at The indoor pool and the spa facilities (hammam, Reservation on the Fitness Center will Avoidance of group activities and
our ANASSA SPA jacuzzi, cryotherapy) of our ANASSA SPA will be needed, while regular disinfection maintenance of social distancing of at
be not operating this year following the official procedures are assured least 1,5 meters
health & safety instructionsLEISURE & FACILITIES
Additonal Health & Safety Measures In the Hotel Facilities COMMITED TO CARING
Health & Safety Program
Cleaning and sanitization Airy spaces, with fresh air Common area A/C will be Daily natural ventilation of all
of all surfaces, door circulating in all indoor spaces operating making use of increased areas
handles, sports materials fresh-air ventilation systems
after each use
Health stations with Maximum capacity established Elevators to be used by one Thorough disinfection of
disinfectant dispensers and rearrangement of furniture person, families, or guests our Late Departure Room
throughout the hotel to guarantee safety distance of one suite at a time after each use
between peopleHEALTH SERVICES
Your safety first COMMITED TO CARING
Health & Safety Program
Our guests’ health is a priority. For this reason, all possible services have already
been arranged and will be available at your disposal.
Doctors on call 24/7 Ongoing staff training, health Temperature tests are
to provide special care awareness campaign and performed daily recording
to guests special signing across the hotel the health condition of all our
employeesDEPARTURE
The farewell COMMITED TO CARING
Health & Safety Program
Amended check out hours Safety and distancing Designated checkout
Check out: up to 11:00 am measures during desk capacity
departure
Clearly displayed safety Βills are also prepared
signage for social digitally to lessen
distancing the physical contact
touchpointsGENERAL MEASURES OF PERSONAL HYGIENE AND
SAFETY FOR OUR STAFF, GUESTS, AND PARTNERS COMMITED TO CARING
Health & Safety Program
STAFF GUESTS
Our staff members, genuinely caring for their profession, they are expertly As our prime priority is to protect our guests’ health and safety, we urge you to
trained in the avoidance of the transmission of the virus while they all follow follow the proposed measures to protect yourselves and the people around you.
measures that ensure their personal as well as our guests’ health and safety.
SIMPLE SAFETY & HYGIENE STEPS
• All staff is expertly trained and certified on hygiene and Covid-19 • Maintain social distancing at all times
spread-out prevention measures • Wash and disinfect your hands frequently
• Maintain a good personal hygiene
• Temperature and health condition check of all staff is performed and • Change daily into clean clothes
recorded at the beginning of each shift • Avoid touching your eyes, nose, and mouth
• Cover your mouth and nose when sneezing or coughing
• Staff equipped with PPE and trained in its correct use to guarantee • Keep your hands disinfected when in public areas
everyone’s safety • In case you do not feel well, stay in your suite and inform the reception by
phone, available 24/7.
• Social distancing measures are followedGENERAL MEASURES OF PERSONAL HYGIENE AND
SAFETY FOR OUR STAFF, GUESTS, AND PARTNERS COMMITED TO CARING
Health & Safety Program
PARTNERS
We ask all our partners to follow our health and safety measures once they visit our hotel.
OUR COLLABORATIONS
Collaborating with trusted partners, we assure the stringent application of the hygiene measures.
TÜV AUSTRIA Hellas is a certification and inspection body, Be Safer is a company providing specialized consulting and
100% subsidiary of the TÜV AUSTRIA. TÜV AUSTRIA Hellas is the laboratory services. Be safer is a strategic partner of Agrolab
substantial implementation of Quality. accredited laboratory for all lab methodologies applied in the
laboratory analyses.
University of Crete is the provider of all staff trainings on
COVID-19. The Medical School of the UoC is a modern teaching BioClean is one of the leading companies
and research centre committed to excellence in education and in disinfecting services.
training.
Vodachem, cooperating with the most well-known labels,
HACCP is a systematic preventive approach to food safety from provides the best solutions in water treatment. Following
biological, chemical, and physical hazards in production processes their consultancy, in combination with the best products and
that can cause the finished product to be unsafe, and design equipment we ensure safety of our swimming pools and water
measurements to reduce these risks to a safe level. around the resort.
Ecolab is the global leader in water, hygiene and energy
technologies and services that protect people and vital resources.
All disinfection & cleaning services to be completed with cleaning
products and protocols that meet ECOLAB guidelines.COMMITED TO CARING
Health & Safety Program
Committed to caring, we invite you to cherish life in your own privacy
This summer, our priority will be to welcome you safely, to be there for you, in all kindness.You can also read
