Communication in Challenging Situations - Trusted voices in Communication, Leadership, Strategy and Sales - Chartered ...
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Trusted voices in Communication, Leadership, Strategy and Sales
Communication in Challenging
Situations
April 2021
Independent Intelligence | © Copyright The Channel Group 2021
Session Overview § Our operating environment § The critical role of the Chartered Accountant § Communication success factors § A framework for handling challenging situations § Stakeholder analysis § Persuasion § Influence § Specific situations Independent Intelligence | © Copyright The Channel Group 2021
Operating environment and
its complexities
Independent Intelligence | © Copyright The Channel Group 2021
The critical roles we play
§ Perception
§ Identity
§ Shaping reputation
Independent Intelligence | © Copyright The Channel Group 2021Communication Success Factors
Volume of communication Right person at the right time
Clear positioning Quality of communication
Independent Intelligence | © Copyright The Channel Group 2021Framework for Challenging
Situations
St
ak
w An eho
vie al ld
ys er
Re is
pos ns and
Outcomes
and
Pers fluence
que anning
s
ition
in
uasi
stio
Pl
on
Preparation
and rehearsal
Independent Intelligence | © Copyright The Channel Group 2021Client and stakeholder
priorities
Independent Intelligence | © Copyright The Channel Group 2021Stakeholder Analysis
Influence/ What do theythink, What do I want What Drives Them?
Who is affected ?
Importance feel, do today ? them to think, feel,
A, B or C Attitudes & beliefs do ? Rationally? Emotionally? Politically?
Overall implications
What is most important?
Independent Intelligence | © Copyright The Channel Group 2021Persuasion and Influence …the capacity to be a compelling force on the opinions, behaviour and actions of others…the process of helping others change what they think, feel and do. Independent Intelligence | © Copyright The Channel Group 2021
Persuasion
Characteristics of
Organisation/Structure/ Implications Proof
Product
Independent Intelligence | © Copyright The Channel Group 2021Sources of Influence § Reciprocity § Scarcity § Social Proof § Commitment and consistency § Authority (Robert Cialdini) Independent Intelligence | © Copyright The Channel Group 2021
Summary Independent Intelligence | © Copyright The Channel Group 2021
CA ANZ eLearning Store Programs Available § Compelling Communication § Applied Ethics § Strategy Canvas Paul Kelly – pkelly@channel.net.au Sasha Kahn – skahan@channel.net.au Independent Intelligence | © Copyright The Channel Group 2021
Compelling Communication Program Duration: 2hr 45min To succeed in business, the ability to communicate persuasively is essential. The key to mastering this important skill lies in effective training and practice. Channel’s flagship Compelling Communication program has several key components, which include understanding the audience and their expectations, and the ability to articulate your point of view in a manner that resonates with them. This program equips learners with the tools and skills necessary to effectively communicate with a variety of audiences. It provides a low-cost, highly flexible learning approach, along with perpetual access to the expansive Compelling Communication toolkit. Learning & Development Outcomes n Strong practical understanding of communication tools n Improved presentation skills n Improved communication skills n Increased confidence and self directed development Independent Intelligence | © Copyright The Channel Group 2021 Independent Intelligence | © Copyright The Channel Group 2019
Compelling
Communication
Program Duration: 2hr 45min
Core Elements
The program includes a library of eLearning videos, supplementary tools and resources, certificate of completion, coupled with extensive organisational reporting.
The program is comprised of 11 modules, namely –
1. Stakeholder Analysis 5. Presentation Aids 9. Dealing with Challenging Audiences
Helps identify, prioritise and understand who Highlights the critical importance of strong Explores the reasons why audiences challenge
the stakeholders are and inquire about their presentation aids from an understanding presenters and provides a range of proven
motivations. perspective and a persuasion perspective. approaches for dealing professionally with those
2. Positioning the Key Message Examines common mistakes and practical ways challenges.
Highlights the importance of being clear on of developing and using visual aids. 10. Dealing with Nerves
the main message or messages. Examines a 6. Persuasion and Influence Contains proven and practical approaches to
number of ways to prioritise and simplify key Explores how to turn generic, descriptive effectively manage nerves and anxiety in order
messages to stand out for the audience and for information into highly relevant and persuasive to minimise any potential negative impact on the
other stakeholders. content. Also provides tips to ensure content is presenter and /or on the audience.
3. Storytelling highly convincing and backed by appropriate 11. Engaging the Audience
Provides practical approaches to crafting evidence. Considers the significant value in engaging
relevant stories from personal experience. 7. Preparation and Rehearsal audiences and some highly practical ways to
Shares practical tips for building confidence Delivers practical tips and advice on how develop engagement proficiency. Also provides
in the use of storytelling in business to significantly improve communication an engagement checklist to help broaden the
communication. performance through proper preparation and range of techniques available.
4. Organising Content rehearsal.
Explores the importance of organising content 8. Non-verbal Communication
to maximise understanding and to build logic Raises awareness of the value of non-verbal
and commitment during communication. communication and provides practical
Practical tools for organising content in a range approaches to managing impressions as a
of different communication scenarios are presenter.
considered.
Independent Intelligence | © Copyright The Channel Group 2019
Independent Intelligence | © Copyright The Channel Group 2021Applied Ethics Program Duration: 60min Ethics, honesty and transparency have a powerful effect not only on your brand, but on business results and profitability as well. Applied Ethics provides a practical and informative introduction to ethics – applying it to the world in which we work and live. It will assist in building ethical awareness and provide practical frameworks to help individuals make better decisions, feel better about those decisions and the way in which they communicate those decisions. Learning & Development Outcomes n Identify ethical issues n Assess those issues for importance n Decide what to do n Act accordingly Independent Intelligence | © Copyright The Channel Group 2019 Independent Intelligence | © Copyright The Channel Group 2021
Applied Ethics
Program Duration: 60min
Core Elements
The program includes a library of eLearning videos, supplementary tools and resources, certificate of completion, coupled with extensive organisational
reporting. The program is comprised of four modules, namely –
1. Identify ethical issues 4. Act on the ethics of an issue
This module provides practical frameworks to think about and identify Following one’s decision on ethical issues, this step is about following
ethical issues together with the role that individuals can play in their through with planned action. This module considers the potential
identification. It also introduces some practical tools to help identify impediments or barriers to action, and considers what to do about those
ethical issues and to assess learner’s level of comfort with those issues. barriers so that action taken is consistent with one’s decisions. It also
2. Assess ethical issues considers the important step of communicating one’s actions to others.
Once ethical issues are identified, it is critical to assess their importance.
This module discusses the need to make ethical judgements with a
consistent and practical framework, to consider competing interests and
to weigh up those interests.
3. Decide on the ethics of an issue
Once learners have assessed ethical issues and made appropriate
judgements about the importance of those issues, it is appropriate
to decide what to do about them. This module examines a practical
approach to weighing up options for action and to considering
consequences of acting, or not acting in each case.
Independent Intelligence | © Copyright The Channel Group 2019
Independent Intelligence | © Copyright The Channel Group 2021Strategy Canvas Program Duration: 1hr 30min Practical and effective strategic planning helps businesses identify and leverage their strengths to build a sustainable competitive advantage. This program uses proven approaches to help participants set an effective team or organisational strategy, effectively execute that strategy, engage stakeholders to secure their support, and monitor performance over time. Learning & Development Outcomes n Analyse an operating environment and determine the implications of the analysis n Define a purpose and vision and set strategic objectives n Identify the capabilities required to execute a strategy n Engage stakeholders in strategy development and implementation and effectively execute strategy Independent Intelligence | © Copyright The Channel Group 2019 Independent Intelligence | © Copyright The Channel Group 2021
Strategy Canvas
Program Duration: 1hr 30min
Core Elements
The program includes a library of eLearning videos, supplementary tools and resources, certificate of completion, coupled with extensive organisational
reporting. The program is comprised of six modules, namely –
1. Analysing the Environment 4. Organisation Capability
Analysing the environment is about identifying the external and internal This module explores the importance of the firm’s capability in achieving
elements, which can affect organisational performance. Learners will one’s strategic objectives. Learners will understand how to determine
explore the various factors to consider when analysing the environment and the most critical capabilities the firm requires to deliver on their strategic
mechanisms for identifying opportunities, mitigating internal and external objectives.
threats and leveraging internal strengths. 5. Program Management
2. Purpose and Vision Program management is about taking strategy initiatives and turning them
This module highlights the importance of a well-defined purpose and vision into workable action plans. It’s a critical component of strategy execution. In
for the effective setting of strategy. Leaners will be able to define a strong this module, learners will develop action plans by detailing, prioritising and
purpose and clarify their vision to direct the focus and attention of the firm coordinating actions to achieve their strategic objectives.
and engage stakeholders. 6. Running an offsite
3. Strategic Objectives and Choices Running a strategy offsite enable’s one to engage key stakeholders in
Strategic objectives move a firm towards the achievement of its vision. developing and implementing the defined strategy. In this module, learner’s
Learners will identify and analyse the strategic choices available to them, will understand how to design an effective strategy offsite to maximise
specifically how to choose and set effective strategic objectives to ultimately stakeholder engagement.
achieve the firm’s vision.
Independent Intelligence | © Copyright The Channel Group 2019
Independent Intelligence | © Copyright The Channel Group 2021Trusted voices in Communication, Leadership, Strategy and Sales Thank you The Channel Group GPO Box 3817, Phone +61 2 9221 0008 Sydney NSW 2001 Email info@channel.net.au Independent Intelligence | © Copyright The Channel Group 2021
You can also read
