Community Champions Covid-19 (Coronavirus) Information & Resource Booklet - Edition 6
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Community Champions
Covid-19 (Coronavirus)
Information & Resource
Booklet
Edition 6
Introduction
This information booklet has been produced by Community Action Sutton.
During these uncertain times information will change frequently, we will be working hard
to ensure the information within this booklet is as up to date as possible.
Visit our website and follow us on social media
www.communityactionsutton.org.uk
Copies of this information booklet can be found here -
https://www.suttoncvs.org.uk/community-champions/
Twitter https://twitter.com/ComActionSutton
Facebook https://www.facebook.com/Communityactionsutton/
Contents
Introduction......................................................................................... 2
Community .......................................................................................... 3
Vulnerable People ............................................................................. 8
Children, Young People and Families ......................................... 8
Coronavirus ....................................................................................... 15
NHS....................................................................................................... 19
Useful information and contacts ................................................ 20
2
Community
3
Healthwatch Sutton have published a report following their NHS Test
and Trace survey.
The report captures the thoughts, views and experiences of over 100 local residents on
how the NHS Test & Trace system is working in Sutton.
Key findings
• 90% of people advised that they knew definitely or to some extent how to organise
a test.
• Nearly 80% of respondents stated that they were not confident that the NHS Test
and Trace system will effectively reduce the transmission of COVID-19.
• 58% of people confirmed they had downloaded the NHS COVID-19 app. The most
common reasons for not downloading the app was concern about the use of my
personal information and use of my location.
• 14% of people who completed the survey had received a contact notification from
the NHS Test and Trace system.
• 56 people gave ‘any other feedback’ about NHS Test and Trace. Most expressed a
negative experience or view on the service.
Read more the report here
4
Healthwatch Sutton want to know what you think about the COVID-19
vaccine.
You could be in with a chance of winning up to £225 Amazon vouchers!
The NHS and Local Authority are working together to deliver COVID-19 vaccines in Sutton,
but there might be things that can be improved. Please spare a few moments to tell us
what you think about the COVID-19 vaccine. We want to know:
• What you think about the vaccine programme
• Whether you would be willing to have the vaccine if you have not already
• Whether you have already had the vaccine
• What you think about information on the vaccine programme
Your feedback is confidential but can help services spot issues affecting care for you and
your loved ones. We will share your anonymised feedback with the London Borough of
Sutton and NHS Sutton.
We want to hear from as many people as possible, so please share this survey with family,
friends and anyone else you know!
Complete the survey here
Prize draw
You can complete this survey more than once as we would like to find out if people's views about
the vaccine change over time.
We will be running this survey from 11th February 2021 to 24th April 2021.
There are three prize draws at different time intervals during the duration of this survey. You can
complete this survey and enter the draw once during each of the following time periods:
11th February 2021 - 25th February 2021 to win £50 worth of Amazon vouchers
26th February 2021 - 26th March 2021 to win £75 worth of Amazon vouchers
27th March 2021 - 24th April 2021 to win £100 worth of Amazon vouchers
Terms and conditions are available to read on the website.
5
Sutton Information and Advice Hub User Research
Sign up to take part in User Research!
The Council is looking into how we can improve online access for
residents and professionals to details on local services, information and
advice.
They would like to talk to residents about how they are currently looking
for services that are available in the borough. They would also like to discuss a few of the
initial ideas we have on how to make this easier.
You are invited to take part in one of these research sessions. Each session lasts one hour
and takes the form of a video call (Google Meet). In the session, the User Researcher will
talk to you about the subjects outlined above, and another member of Sutton Council's
team may be present to take notes or to observe.
Please sign up to take part in this research.
Closing date 5 March 2021
Citizens Advice Sutton Finance Manager
Full time
£34,200 per year plus 5% employer pension contribution
Apply by 9.00 am on Monday 1st March 2021
Could you be Citizens Advice Sutton's new Finance Manager?
This is an exciting role, working as part of the small but diverse, friendly but professional
management team. The Finance Manager will be responsible for all aspect of Citizens
Advice Sutton financial management and will work closely with the very experienced CAS
CEO.
We are a financially secure and relatively large Local Citizens Advice with total funding of
over £1.5 million per year. We provide free, confidential, independent and impartial
information and advice on issues such as housing, debt and welfare benefits. We deliver
our services with a team of paid staff and volunteers. We hold the Advice Quality Standard
in four advice issues and are a London Legal Support Trust Centre of Excellence.
Full details at www.citizensadvicesutton.org.uk/jobs
6
Volunteer Census Support Advisor
Do you have IT skills?
Would you be interested in supporting others?
Are you passionate about helping vulnerable members of the community?
Sutton Council's Cultural Services would like to welcome volunteers to this opportunity as
a Volunteer Census Support Advisor to assist members of the public complete their Census
forms online from within the library.
So if you are interested and are over 18 years old please apply here
If you have any questions please contact us at lhavolunteer@sutton.gov.uk
7
Vulnerable People
Volunteer Centre Sutton is launching two
new Covid-19 community support services
for residents.
Let's Befriends is a short term befriending service for Sutton Residents who are feeling
lonely or isolated due to Covid.We are also setting up a Covid Bereavement Peer Support
Group for Sutton residents who have lost loved ones to Covid. As well as Let's Befriends,
we are also currently open for referrals for our long term befriending project, Sutton
Befrienders.
The services are now open to referrals and self-referrals.
Here is an overview of the three services, and how to refer.
Please share this information across your networks.
COVID Vaccine Q&A recap
Thank you to over 85 of you who joined us on Thursday 11 February for a live Q&A with
Councillor Ruth Dombey (Leader of the Council), Dr Imran Choudhury (Director of Public
Health, Sutton Council) and Dr Dino Pardhanani (GP Clinical Chair, Sutton Borough Team
NHS SWL CCG).
All questions and answers will be added to the vaccine FAQ section of the website which
will be updated as questions are received.
8
Carers, Vaccinations and PPE - your time is now!
The Government announced that as of Monday 15th February, people in 'priority groups 5
and 6' will now be invited to book their COVID-19 vaccine. Alongside people aged 65+
and people aged 16 - 65 with underlying health conditions, many people may not know
that this priority group also includes unpaid Carers - those who are in receipt of a Carer’s
Allowance, or those who are the main carer of an elderly or disabled person whose
welfare may be at risk if the carer falls ill.
• If you know a Carer in receipt of Carers Allowance - OR - supporting someone,
regardless of age, who has an illness or disability and is reliant on their help, please
encourage them to consider getting a vaccine to keep everyone safe.
• We believe that unpaid Carers aged 16+ are eligible for the vaccine, but please do
check this with your GP.
• We are advising Carers to tell their GP that they are a Carer, ask to go on the
Practice 'Carers Register' and state that they would like to have the vaccine. To keep
the phone lines open, we recommend they do this by in writing - by using the
Practice enquiry form on their website or by sending them an email.
If any Carer is having difficulties contacting their GP, or needs support booking in their
COVID-19 vaccination once invited, then please contact us on 020 8296 5611 or email us
at communications@suttoncarerscentre.org. We would be happy to help and have
experience using the system.
Did you know that the Council is supplying PPE (Personal Protective Equipment) free of
charge to Carers who do not live with the people they care for? Please contact us for more
information.
We also recommend that all Carers are registered with us at the Carers Centre so they can
stay up-to-date with information, and have advice, information and support available
should they, or their family need it. Many Carers have been supporting their family and
friends for several months now, without a break. Please do encourage Carers to get in
touch and let us know how they are managing - and they if they are not coping, we will
do our best to help.
9
Over 70, not had your jab ?
The NHS are now urging everyone aged 70 and over who hasn’t yet had an invitation for
a vaccination to come forward and contact the NHS to book their jab through the national
booking service – www.nhs.uk/covid-vaccination or by calling 119 free of charge between
7am and 11pm seven days a week.
The national booking service allows people to book an appointment at their nearest large
vaccination centre or pharmacy service. If a suitable and convenient slot is not available
people can also call their GP practice.
Sutton Mental Health Foundation is working with Sutton Council to run Sutton Wellbeing
Line - a dedicated freephone line running 20 hours a week, which residents can call if they
need someone to talk to.
Sometimes just talking to someone can be really helpful; our staff are here to listen and
offer support. We can also put you in touch with other organisations who may be able to
help if that is what is needed.
Just call 0800 012 9105
Mon - Fri, 10am - 2pm
10Will you be a COVID-19 vaccine
champion?
Sutton Council are on the lookout for Sutton
residents who have had the vaccine who
would be willing to share their story as part
of a short video. They know that over
140,000 people in South West London alone
have now had the vaccine.
The NHS is currently offering the COVID-19
vaccine to people most at risk from
coronavirus. If you are in a high risk group
and have not yet been contacted, please do
not contact the NHS they will be in touch as
soon as it is your turn. If you would be
interested in taking part in the video please get in touch.
11Sutton Mental Health Foundation are open for telephone appointments Mondays,
Tuesdays, Thursdays and Fridays 10:30 am to 2:30pm. During these times you can also call
for support.
For more information you can call 020 8770 0172.
Housing Matters Q&A
Are you struggling with any housing matters,
whether due to the current Covid-19 situation or
any other reason?
If you are feeling a bit lost or in need of support
you can let us know in advance any questions or
areas of concern you would like covered in this
session.
Join us on zoom on Tuesday 23rd March, 2:00pm
– 4:00pm.
Presented by Steve Triner, Citizens Advice Sutton.
To book your place and provide details of any questions or areas you would like to be
covered:
online smhf.org.uk/events/housing
email events@smhf.org.uk; Call 020 8770 0172.
12Children, Young People and Families
Things to do during half-term
Off The Record (OTR) is running events during the February half-term for young people
(aged 11-25). Activities include their weekly online chat, a managing low mood webinar.
Take a look here
13Digital Information Centre
Libraries have long been a source of information, a place to build skills and a source of help
for its community. To support this we have assembled a directory of useful websites and
services in range of topics.
Read, listen, learn and watch from the comfort of your own home with these resources
and tips.
Free BT Wi-Fi vouchers support learning in
lockdown
BT are offering schools free Wi-Fi vouchers to enable
pupils in need to access the internet at home.
Schools can apply for a limited number of free Wi-Fi
voucher codes to give to their most in-need pupils
A substantial number of free Wi-Fi voucher codes available for schools to distribute to
pupils aged 16 or under who don’t currently have adequate access to internet connectivity
at home.
To help ensure they are supporting the most in-need pupils across the country, they'll be
allocating vouchers in proportion to the number of pupils at a school who are eligible for
free school meals, capped at a maximum of 60 vouchers per school.
Read more ...
14Coronavirus
The information on Coronavirus (COVID-19) is changing daily and we are working hard to
ensure we keep organisations up to date with these changes.
We send regular e-bulletins, if you would like to receive a copy please sign up here
The Prime Minister has announced a national lockdown and instructed people to stay at
home to control the virus, protect the NHS and save lives.
Please visit https://www.gov.uk/guidance/national-lockdown-stay-at-home for full details.
You may only leave home to:
• shop for basic necessities, for you or a vulnerable person
• work if you cannot reasonably work from home.
• volunteer - you can also leave home to provide voluntary or charitable services
• provide care or assistance to someone vulnerable, or to provide respite for a carer
• exercise with your household (or support bubble) or one other person, this should
be limited to once per day, and you should not travel outside your local area.
• meet your support bubble or childcare bubble where necessary.
• seek medical assistance or avoid injury, illness or risk of harm (including domestic
abuse)
• attend communal religious worship
• attend a wedding or equivalent ceremony in exceptional circumstances and only
for up to 6 people
• attend funerals - up to a maximum of 30 people. Wakes and other linked ceremonial
events can continue in a group of up to 6 people.
• to facilitate a house move.
Coronavirus (COVID-19) symptoms? Get a test
Sutton has five testing sites for individuals with Covid-19 symptoms.
If you have any of the following symptoms, you and members of your household must self-
isolate immediately and book a free test by visiting nhs.uk/coronavirus or calling 119.
The main symptoms of coronavirus are:
• A high temperature – this means you feel hot to touch on your chest or back (you
do not need to measure your temperature)
• A new, continuous cough – this means coughing a lot for more than an hour, or 3
or more coughing episodes in 24 hours (if you usually have a cough, it may be
worse than usual)
• A loss or change to your sense of smell or taste – this means you've noticed you
cannot smell or taste anything, or things smell or taste different to normal
Most people with coronavirus have at least one of these symptoms.
15If you don't have Coronavirus (COVID-19) symptoms you can still get a
test in Sutton
Members of the public who want a test but don’t have any coronavirus symptoms can
now book a rapid test at Hill House (Bishopsford Road, St.Helier).
The tests give a result within 30 minutes and are designed to identify people who are
asymptomatic (not showing any symptoms), who might unknowingly be carrying and
spreading coronavirus.
You can book an appointment here. You should not book more than two tests a week.
These rapid tests are specifically for Sutton residents who do not have any symptoms. If
you have symptoms you should book a test by visiting nhs.uk/coronavirus or calling 119.
It is important to note that if:
• as a result of the rapid test you test positive, you must self-isolate and arrange a
second test by calling 119 or via nhs.uk/coronavirus. This test will confirm
conclusively that you have the virus.
• this result is also confirmed as positive, you will then be asked to provide details of
those you have been in close contact with.
If you test negative, you can continue as before by following all national and regional
guidance.
The tests can only look for the virus at the time you have your test. It is therefore essential
that even if you test negative, you continue to observe the national COVID-19 restrictions.
More information can be found on the government website.
Coronavirus (COVID-19) vaccine
The NHS is currently offering the COVID-19 vaccine to people most at risk from
coronavirus. In England, the vaccine is being offered in some hospitals and pharmacies, at
hundreds of local vaccination centres run by GPs and at larger vaccination centres.
An independent group of experts has recommended that the NHS first offers vaccines to
those at highest risk of catching the disease and of suffering serious complications or dying
from COVID-19.
• people aged 80 and over
• people who live or work in care homes
• health and social care workers at high risk
When it is the right time for you to receive your vaccination, you will receive an invitation
to come forward. This may be via the phone, or through a letter either from your GP or the
national booking system.
1617
COVID-19 SMS / Text message SCAMS
Please be aware and share with friends, family and colleagues, there are lots of COVID 19
scams taking place.
TOP 4 SCAMS
• Fake URL links claiming to link to GOV.UK website to claim supposed COVID-19
related payment
• Lockdown fines suggesting you have breached lockdown
• Offers of health supplements that will prevent you becoming infected
• Financial support offers that appear to be from your bank
Please read the leaflet below and share.
18NHS
Digital toolkit for Flu
South West London Health and Care Partnership have pulled together a digital toolkit for
Flu in the coming months.
There is a section on flu myth busting and translations of the materials.
Materials are added to the toolkit regularly. Please click on the link below see your toolkit.
www.swlondon.nhs.uk/sutton-winter-toolkit-20-21/
The toolkit includes
• Toolkit guidance
• Posters
• Static social media Images
• Animated GIFs
• Multi-media messaging
• CRM copy
• Newsletter copy
• Generic Facebook header
• Generic Twitter header
If you have any questions, please contact – Tracey.Lambert@swlondon.nhs.uk
19Useful information and contacts
NHS official information
https://www.nhs.uk/conditions/coronavirus-covid-19/
Government information
https://www.gov.uk/coronavirus
Sutton Council Covid-19 online information
https://www.sutton.gov.uk/covid-19
Domestic Abuse information
https://www.suttoncvs.org.uk/assets/documents/domestic-abuse-info-list-cov
London Borough of Sutton Safeguarding information
https://www.suttonsab.org.uk/index.php
Volunteering information
https://vcsutton.org.uk/volunteer/covid-19-registration-for-volu-2/
Sutton Coronavirus Support and Action Facebook page
A page has been set up by Sutton Council to share updates, news, and information on
how and where to get help during this time.
https://www.facebook.com/groups/suttoncoronavirus/
Information and advice
If you or anyone you know needs information or advice on welfare benefits, employment,
debt or housing you can contact ALPS from 9:00am to 5:00pm, Monday to Friday on 0208
254 2616 or visit their website www.suttonalps.org.uk
Citizens Advice Sutton
The Citizens Advice Sutton volunteers and staff are continuing, through the Coronavirus
crisis to provide free, confidential, independent, impartial information and advice.
We are running our usual telephone and online service. People needing information and
advice can contact us as usual, Monday to Friday, 9.00 am to 5.00 pm – 020 8405 3552 -
or online at www.suttonalps.org.uk
Sutton Women’s Centre
Sutton Women’s Centre are continuing to support women during the
Coronavirus. Support includes:
• On-line Freedom Programme
• Free telephone counselling
• Free on-line counselling
Contact them on 0208 6611991 or email info@suttonwomen.co.uk
20Safe Spaces scheme remains open
If you're experiencing domestic abuse and need somewhere to go where you can call a
helpline or support service, collect your thoughts or message a friend, pharmacy
consultation rooms at Boots, Superdrug, Morrisons and many independent pharmacies are
open. Find out more - https://uksaysnomore.org/where-is-my-nearest-safe-space/
Domestic Abuse Service
Updates on any changes to domestic abuse services will be published on the London
Borough of Sutton, Not Alone in Sutton and Transform Sutton websites on an on-going
basis.
A signposting information sheet for residents and practitioners is available to download
here.
Time out Youth Project
Riverside Centre has put together a range of online activities, information and events for
you to join in with and share with your friends.
Visit their Facebook page - https://www.facebook.com/TimeOutYouthProject/
Off the Record – Sutton
Off The Record will continue to work with young people
during the Coronavirus.
They are not providing in-person support they have tweaked
some of their services to include an extended online service
and telephone counselling.
Visit their website to find links to sign up to their counselling
services and mental health information and support to help
young people cope during the coronavirus pandemic.
https://www.talkofftherecord.org/coping-with-covid-19/
Sutton Carers Centre – Support for Unpaid Carers of All Ages
If you have a family member or friend who relies on you because of an illness or disability,
or a physical, mental health or substance-misuse issue, you can contact Sutton Carers
Centre for support on 020 8296 5611, 10am – 5pm Monday to Friday, extended until 8pm
on Tuesday evenings, and from 11am to 1pm on the second Saturday of each month, or
email on enquiries@suttoncarerscentre.org or youngcarers@suttoncarerscentre.org.
For further information, advice and dates for upcoming support groups and activities
please see the latest editions of the Sutton Carers Centre E-Newsletter and the Young
Carers ‘Cool News’ or go to www.suttoncarerscentre.org.
21Community Action Sutton
Granfers Community Centre, 73-79 Oakhill Road, Sutton, SM1 3AA
info@communityactionsutton.org.uk
www.communityactionsutton.org.uk
Registered Charity No. 1063129
Company Limited by Guarantee No 03336660
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