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connect Spring 2021 Newsletter Inside this edition • The gift beyond the generosity… impacting the entire family • Partnering in Care… helping families stay connected
FIRST RESPITE
HOME IN DUBBO…
Centralised care for diverse communities
The geographical boundary of the Aged
Care Planning Region of Orana Far West is
extensive and covers an area of more than
200,000 square kilometres.
Border communities of the region include: Broken Hill,
Bourke, Mudgee, Dubbo, Cobar and Balranald. Even
though 26.5% of Australia’s population aged 65 and over
live in this region, there is no centralised overnight facility
within the region offering respite care for people living
with dementia.
HammondCare currently provides home support care
to 142 people in this region. We know the demand will
increase. A study by Alzheimer’s Australia and Deloitte and purchased a residential property there. Minor
Access Economics has predicted a 100% growth rate modifications are currently underway (COVID
in the prevalence of dementia (in the Dubbo state permitting) to ensure bathrooms are accessible for
electoral division alone) with numbers expected to rise guests and trip-hazard risks prevented. The model
from 1228 in 2016 to 2451 in 2050. of care will operate like a family home with kitchen
facilities a central feature and staff and guests
With HammondCare’s ambition to set the
performing household tasks together, just like at
global standard of relationship-based care,
home. The home will accommodate up to four guests
for those people with complex needs and to at a time residing for between 1 and 10 nights.
increase our care for those that others can’t
or won’t, we knew it was time to act. A dedicated vehicle for the new home is on the wish list
with staff hoping that when the home is operational, in
We determined that Dubbo was the most accessible the not-too-distant future, they can take guests out to
location to service the needs, including those of enjoy visits to shops, cafes, parks and other enjoyable
Indigenous communities across this diverse region locations of their choosing.
2
CONNECTING WITH
FIRST NATIONS PEOPLES
Designed and illustrated by Samantha
Campbell, a proud Dagoman woman
from Katherine, a unique set of culturally
appropriate communication cards –
launched during NAIDOC Week – is now being
used by staff caring for First Nations peoples
living with dementia.
As dementia progresses, some people may find it
more difficult to communicate what they want or
need which can be frustrating. This inability to make
a connection and engage can increase feelings of
loneliness and isolation.
For an Aboriginal and Torres Strait Islander person with
dementia, the communication barrier can be greater
due to language and cultural differences of those
providing care. Now, these 58 illustrated cue cards,
depicting images that have meaning to First Nations
people, are helping to build trust, reduce anxiety and
better understand care needs in a way that respects
both the person and their culture. Each card has the
English word and includes space on the back to write
the word in the language of the person.
3
ROUSING APPLAUSE
FOR QUIET ACHIEVERS
A message from HammondCare’s Chief Executive
Today when I see frontline health and aged As this pandemic continues to find ways to challenge
care workers in action, I feel an overwhelming us it is encouraging to see teams across the business
sense of gratitude and admiration. It is responding to concerns raised by families about
often during periods of challenge, like those vaccination rates within HammondCare.
the COVID pandemic continues to present, The Government has made it mandatory for our
that the selfless passion of these dedicated residential aged care teams to have at least one
professionals has deeper meaning. jab by 17 September. We know how important it is
for families to be reassured that their loved ones
That’s why on 30 July I was delighted to bear witness
are safe and protected while in care. Together
to a wonderful display of heartfelt and enthusiastic
with my leadership team we will continue to offer
gratitude being expressed throughout the community
every opportunity to ensure staff can easily access
on our inaugural “Appreciation Day”.
vaccinations in the workplace so that delivery of care
At HammondCare we were delighted to stir up a bit is not compromised.
of attention that resulted in a rowdy midday round of
applause for all aged care and health workers across
I am so proud of my
Australia. Perhaps you and your neighbours were part HammondCare family
of that commotion – taking a minute to send up a and know you share with
rousing applause for all those quiet achievers! me in commending their
love and commitment to
Rather than just a single Day of Appreciation, my hope
is that this call for an annual day of recognition has those for whom it is a
prompted everyone to keep all frontline staff front of privilege to care.
mind – every day!
It is truly an honour to be leading an organisation
that is energised by so many great leaders delivering
frontline care – every one of them devoted to making
a difference for our loved ones. Their passion and
courage are undaunted as every day they face the
challenges, restrictions and anxieties imposed by Mike Baird
COVID – on loved ones in their care as well as on their CEO, HammondCare
own health, their families and co-workers.
4
PHILANTHROPY…
Shaping the future of aged care
Mark Peacock joined With a career focussed on channelling capital to be
HammondCare at a a force for good and using the power of partnership
time when the Royal and collaboration, Mark’s knowledge and experience
Commission had shone is proving beneficial in pivoting the Foundation’s
philanthropic model to collaborate with like-minded
a spotlight on the fact
investors, partners and philanthropists. In a practical
that across the aged
sense Mark explains, this might be in piloting new
care sector some initiatives, programs or new technologies aimed at
significant changes improving quality of life for clients, patients and residents.
needed to be addressed.
The Foundation will direct philanthropic capital
“To contribute to HammondCare’s mission at this to targeted projects and initiatives that support
exciting time is a great privilege,” Mark said. HammondCare’s ambition to be the global leader in
Caring for the disadvantaged, the marginalised and the relationship-based care for those with complex needs,
vulnerable has always been in HammondCare’s DNA. Our and to improve the lives of those for whom others
Next Chapter 2025 strategy reflects this and compels us can’t or won’t.
to do everything we can to improve the quality of life for Donations entrusted to the HammondCare
those for whom it is our privilege to serve. Foundation will be tracked and measured against
The HammondCare Foundation’s purpose is to HammondCare’s strategic metrics including:
support this vision and help bring it to life. vulnerable lives impacted; quality of life; and quality
of care measures. These metrics will bring greater
As a member of the HammondCare leadership team transparency to how Foundation funding is achieving
Mark has oversight of the implementation of the stated outcomes and give greater certainty to donors
HammondCare Foundation strategy and earlier this and supporters that sound governance and rigorous
year worked with the Foundation team to refresh measurement is embedded in how the Foundation
our vision. Ensuring alignment with the Next Chapter stewards all donor contributions.
strategy to 2025, a new purpose statement and clearly
stated fundraising goals were established.
Above: Presentation during National Palliative Care Week at Neringah Hospital attended by HammondCare supporters.
5
THE GIFT BEYOND
THE GENEROSITY
Thanks to your generous donations to our ‘Able Assist’ which we’ve nicknamed ‘the people mover’
2020 Christmas Appeal, we’ve been able – and a pelican belt to help me lift her. A recliner chair
to continue to help families provide safe (pictured) is helping Janet sit up safely with the family.
and appropriate care for their loved ones Having this essential equipment and the support of
care workers meant we could get Janet home much
receiving palliative care at home.
earlier than would have otherwise been possible.
Josephine Hallett, Acting Occupational Therapy
Manager at HammondCare’s Greenwich Hospital is “I think Janet’s tears of gratitude
exceptionally grateful for such heartfelt generosity.
“These amazing donations helped change
the lives of 40 families who needed special
adjustable beds with pressure mattresses.
And for more than 150 families, your support
facilitated access to wheelchairs and pressure
cushions as well as mobile shower commodes
and other bathroom equipment, to ease the
burden of caring for their loved ones at home.
“Not everyone needs a hospital bed at home with
many preferring to sleep in their own bed for as long
as possible. Donations to our unique ‘discretionary
fund’ buys comfort and reassurance for families. It
means I can guarantee them that when it is time
to change beds, I can immediately arrange next
day delivery – it takes a weight of worry from their
shoulders,” Josephine said.
Often in the last months of care, it is the provision
expressed how we were all feeling.
of these beds and mattresses that makes care at
home possible. For many families helping their loved
We will be forever thankful.”
one spend this quality time at home in familiar Jeremy is proud of his wife’s determination – a quality
surroundings, has made the world of difference. he sees in their three precious daughters. Aged 13, 11
and 10 years.
During COVID, it has been a blessing to facilitate
people coming out of hospital to spend their last “The girls are a great help around the home and have
month or so safely at home. embraced their mum’s passion for making and eating
healthy meals.
Your generosity has brought peace-of-mind to many,
like Jeremy and his young family. Life, Jeremy says, is exceptionally busy as he stretches
time between caring for Janet and the girls and
As Jeremy explains, caring for his wife Janet at home
juggling efforts to keep a new business afloat. He’s
with their three girls was made possible thanks to the
grateful too for the help his mum offers as he tries his
support of HammondCare.
best to hold down the fort.
“After being transferred from North Shore to
“I haven’t allowed myself to think beyond caring for Janet
Greenwich Hospital for palliative care, Janet worked
for the last year and half, but thanks to the generosity of
so hard in her determination to be well. She started to
your donors, having all these amazing support systems
improve and walk a little more. At a time when COVID
in place has been such a relief. The kindness shown to
restrictions were impacting visits, looking after her at
Janet is wonderful and very much appreciated. I feel
home became a real possibility, but only if we could
so blessed to have that support extend beyond Janet’s
care for her comfortably and safely,” said Jeremy.
needs to envelop my whole family with love and care.
Janet is 40 years old so the only provision of funding Thank you. It has made a huge difference in our lives and
to support her special equipment needs is through is keeping me strong for my girls,” Jeremy said.
NDIS – and unfortunately delays are lengthy.
“Everyone at HammondCare was amazing. They moved To learn more about ways to support HammondCare
heaven and earth to create a great care plan to help patients who choose home for end-of-life care, please
us get Janet home and work out how to support us to visit our website at: www.hammond.com.au/choosing-
care for her. The Foundation helped with the hire of a home-for-end-of-life-care
bed, mattress, an amazing transfer device called an
6
DREAMING
BIG…
Your support of the Dreams Project means
that we can continue to make dreams a reality
to ensure terminally ill patients will always
receive the quality of care they deserve.
Our Tax Appeal shone a light on the power of our
“Dreams Project” to bring happiness and contentment
to palliative patients receiving care in our hospitals
and through our community palliative care services.
Your response means we can continue to make Dreams
come true for people like Mick – whose dream was
to meet some of his beloved Tigers Premiership team.
Bringing this dream to reality meant a great deal to Mick
To Robbie, John and Pat we extend a very special
and helped him reconnect with a part of his life that held
thanks for their spirit of generosity.
great meaning and purpose. For Mick and his family,
the love of the game, and the Club, ties them together. To all our donors, for your incredible support
His daughter, born soon after the 2005 Premiership win, of our Tax Appeal – aimed at raising $200K
bears the name ‘Tiger’ as her second name. for 200 Dreams – we extend our heartfelt
Mick’s dream became a reality when Robert (Robbie) gratitude and appreciation.
Farah, John Skandalis and Pat Richards made a
Ongoing community commitment means we can
special visit to Mick at HammondCare’s Greenwich
continue to invest in innovative programs like the
Hospital. “I was absolutely stoked that Robbie, Pat
Dreams Project as part of our palliative care initiatives.
and John, came to the hospital to see me, and really
appreciative that they took the time to show how Thanks to your support, our dream to extend
much they care. We had a great chat about the 2005 the Dreams Project to reach all palliative care
winning Premiership and my memories of Leichhardt patients in our care over the next 12 months is
Oval,” Mick said. taking shape. And we’re delighted that with
During the visit his smile beamed from ear to ear and continued community support we will deliver
his eyes were constantly sparkling. Mick was elated on our vision to rollout the Dreams Project
and shared his immense joy that his dream visit had across all our Residential homes – including
brought him right up until he died the following month. to HammondCare At Home recipients – by the
The visit was a very meaningful and an exceptionally end of next year. Thank you.
happy memory for Mick. In his deteriorating phase, a
follow-up message from Pat conveyed to Mick to let To learn more about ways to support the
him know “that the boys were still thinking of him and Dreams Project please visit our website at:
hoping he is doing well” brought one final smile from www.hammond.com.au/dreams
their life-long fan.
7
SIMPLE GESTURES
CHANGING LIVES
An inspirational conversation with another local
service provider, where Ben was a regular visitor,
revealed that ‘he didn’t feel like he knew anyone at the
Darlinghurst residence’.
It was clear to Bethany that to build a deeper
connection with Ben, the whole team needed to
engage him more intentionally. They started to focus
their conversations. Initially, through greetings and
simple questions – have you had breakfast, will you be
back for lunch? Slowly Ben started returning for lunch
and the conversations increased. Soon, talk of long
overdue haircuts and podiatry appointments came
more easily.
Bethany remembers how pleased she was when Ben
asked what time the hairdresser was coming.
“His deliberate effort to get back for his appointment
meant so much; seeing him stay at home for the
remainder of the whole day, was inspiring. This
remarkable change in Ben’s demeanour and knowing
he was feeling much more comfortable was ‘mind
blowing’, she said.
When Bethany Kings accepted a short-term Having grown up with an Indigenous uncle, Bethany
placement as Manager at HammondCare was comfortable starting conversations with Ben
Darlinghurst, little did she know that her creative about his Indigenous heritage. She asked about his
approaches to encouraging engagement totem and his country which led to an idea about
between care workers and residents would buying a map that illustrated language and nation
result in life-changing breakthroughs – groups of Indigenous Australia.
especially for one Indigenous man *.
“When I told Ben the map had arrived, he was excited
Ben’s daily life, pre-Darlinghurst, was for the most part and enthusiastically said ‘go get it’! His interest and
spent on the streets. He had significant behavioural and desire for something specific was a tremendous
health issues that were periodically addressed by local indication of a positive change and something I’m
service providers, but continuum of care was elusive. intensely proud of witnessing in him.
When Bethany first met Ben, it was obvious to her “In one of our longest conversations, he talked about
that he was not completely comfortable at the all the different areas on the map, where he had been,
Darlinghurst home. Since arriving a year earlier, Ben’s where his family had been, where his daughters were
preference was still to gravitate to familiar places and living, what language people spoke and interesting
people, which saw him spending large chunks of his tribal rituals.
day out in the community. He’d leave before breakfast
“When Ben said, ‘I can go get this other person and she
and often return well into the evening.
can do a country dance if you want, I’ll go get her’, I was
At Darlinghurst, staff place significant overwhelmed,” said Bethany. She explained that through
importance on understanding the need to be this truly spontaneous reaction Ben was extending
flexible with residents’ choices and creative beyond HammondCare, to include other areas of his life
– demonstrating a huge step forward in how he was now
about how to care for people.
feeling about Darlinghurst as his home.
Bethany knew that she and the Darlinghurst team
Installing the map in Ben’s room has helped give a
needed to focus on creating an environment where
sense of meaning to his space – a safe place for him
Ben felt safe and wanted to stay – an environment built
to protect. In addition to supporting Ben, Bethany
on trust so that helping with his personal care needs
thought having the map would also be a great way
would become possible. It was critical that they really
to help staff at HammondCare Darlinghurst – many
understood his motivations and considered where they
whose first language isn’t English – understand Ben’s
could make adjustments to best support him and help
rich history and appreciate his belonging to his
him feel more comfortable within the residence.
Indigenous country.
8
The map has pride of place in his room and stimulates Through such intentional engagement, staff at
interest and conversation with staff and other residents. HammondCare Darlinghurst have greatly impacted
This simple gesture has made a significant difference Ben’s health and wellbeing. Chronic wounds that the
and has created a dynamic change in the residence. specialist said would never heal, have healed. The
advances made at HammondCare in managing his
“It was really special for me to work with treatment, care and support are commended.
the Darlinghurst team at getting alongside
residents like Ben; to understand who they Gaining a deeper appreciation of Ben’s sense of
self has prompted opportunities to reach into yet
are, why they are there and what they want
unknown and untouched spaces of his life. Working
to do. To think and work creatively with the slowly and purposefully with Ben as he continues to
staff about what we needed to do to support live more comfortably in his home, we hope to expand
Ben, and then see success out of that, was and encourage more meaningful connections with
incredibly rewarding,” said Bethany. other aspects of his world.
* name changed for privacy.
THANK YOU
For your generosity and support of our
capital program to build this unique home in
Darlinghurst. The impact you have made in
changing the lives of 42 residents who now call
HammondCare Darlinghurst their home is truly
remarkable. Your commitment to our shared
vision – together with those Bequestors who
entrusted us with gifts to be directed to a need
of utmost priority – we extend our heartfelt
appreciation. Our residents are living proof of
the power of combined community caring.
9
Covid Update
VISUAL CONNECTIONS
RE-ESTABLISHED
This pandemic has forced many of us to think Chris recently setup a ‘Tablet talk’ for an elderly Italian lady
outside the box to find solutions to ease the whose family is everything to her. Not being able to see
impact of isolation – in its many and varied forms. them or have them visit was causing her great distress.
For patients in our hospitals and rehabilitation centres “After her talk, with tears in her eyes, and
not being able to spend time in person with loved ones in broken English she told me ‘I called my
is painful. For those at end-of-life, devastating. dog and he barked to me’. The Tablets are
Although nothing will ever replace a hug or a kiss or the creating such an enriching experience for
squeeze of a loving warm hand, we’re adapting tele- these patients and their families,” Chris said.
conferencing to help re-establish a visual connection for The amazing impact these Tablets are making to our
our patients and families – especially for individuals not patients and their families has only been possible
so familiar with modern phone capabilities. thanks to your empathy and generosity. Thank you.
You can’t read a face over the phone, and for families
separated by distance, compounded by lockdowns, For more information or to support HammondCare’s
it’s very important. COVID appeal, please visit our website at:
Thanks to our generous donors we’ve been able to buy www.hammond.com.au/donate/covid-appeal
14 Tablets so staff can set up ‘screen time’ for patients
and families to see each other while they catch up.
For the family of one patient, the experience was
remarkable. After a family ‘connection’ was arranged
the patient’s son told us “we haven’t seen mum smile
in months; seeing her this way has been fantastic”.
Chris Badman, Pastoral Care Coordinator, reminds us
that so much of our communication is nonverbal. It is
what we see. Not being able to see someone you have
loved for so long, as they go through the last days of
their life’s journey, he says is painful and scarring.
“Setting up these tablets has made a difference
that should help people work through such painful
experiences,” he said.
PARTNERING IN CARE…
A unique program helping families stay connected
An innovative program called Partnering Completing the program allows family and friends,
in Care is helping ensure that families with during these uncertain times, to continue providing
loved ones in HammondCare residential essential social connections that are so vital to wellbeing.
homes can, even during COVID-19 So far 1200 participants have completed the free training.
restrictions, continue to visit. “I feel very confident in the way in which
While many aged care providers are closed to ‘non- HammondCare has been dealing with
essential’ visitors, HammondCare is encouraging Covid-19 and this program is another aspect
relatives to visit. of their ongoing commitment to the residents
Our Partnering in Care program educates participants and their loved ones.” Lyn.
on ways to minimise the risk of COVID-19 transmission
and covers COVID-safe practices, infection control, For more details and information about how to register,
hygiene protocols and self-care procedures. The please go to our website at: www.hammond.com.au/
program is available online and face-to-face. partnering-in-care-program#talk-to-us-now
10CHAIRMAN
JOHN KIGHTLEY
RETIRES….
Photo: John Kightley with Claire McCarthy, Head of Foundation
As Mr John Kightley steps down as It is our pleasure to acknowledge John, and
Chairman of the HammondCare his wife Karen, for their immense generosity
Foundation, it is with immense and tireless contribution. We gratefully
gratitude we acknowledge and recognise commend their interest and demonstrated
his tireless commitment and dedication. commitment – so generously cemented
John was appointed as a Director of the HammondCare through many major gifts that ensured the
Board and Chairman of the Foundation in 2009 and for success of many innovative programs.
the next 12 years played an instrumental role in shaping
John’s insight, positivity and lived-commitment to
the strategic directions of HammondCare.
the HammondCare mission will remain an honoured
Highly respected as a charitable Foundation’s ideal legacy. His passion will continue to inspire the
Chairman, John personally advocated for and Foundation team as we strive to improve quality of life
championed our work while generously contributing for those in need.
to our fundraising goals. His passion and integrity
We wish John and Karen every good wish for a
influenced the guiding principles that reflect the
relaxing, enjoyable and well-deserved retirement.
Christian values of our mission.
11Every donation helps us expand and
improve services for the vulnerable
and marginalised in our community.
Your gift
will make
a difference.
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the work of HammondCare.
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HAMMONDCARE
FOUNDATION
Thank you – your generosity helps to provide
exceptional care to all.
In 2020-2021 the HammondCare
You can help make a difference
Foundation raised a total of HammondCare champions improving the lives
$7,219,826 of people in need. Supporting the Foundation
helps expand care programs, undertake
research and grow services for those in need.
Donations by income source We’d love your support.
Bequests 53% Regular giving
Monthly gifts help us plan for the
Grants 20% greatest impact and meet unexpected
needs for the people we serve.
Managed funds and interest 13%
In memory
Major donors 7% Celebrate and remember the life of a
loved one by giving a gift in memory.
Appeals 3% Honouring them extends care to others
in need.
Corporate support 1%
Bequest
Community fundraising 1% A Gift in Will, no matter how large or
small, will leave a lasting legacy. It’s a
Other 1% simple and meaningful way to support
the future work of HammondCare.
In memory 1%
Partnerships
Together we can achieve so much.
Partnerships are vital to our ongoing
work. We’re keen to talk with individuals,
businesses, corporate organisations, and
trusts and foundation interested in joining
forces to help advance our Mission.
Volunteering
A team of 650 trained volunteers
generously offer their time, commitment
and skills to enhance the work of
HammondCare. If you’d like to join our
team, please get in touch.
If you would like more information about how you can support the HammondCare
Foundation please contact Nina Johnson, Fundraising Manager on 02 8280 8432.
Stay connected:
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facebook.com/hammondcare
youtube.com/user/hammondcare
twitter.com/hammondcare
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