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THE WORLD OF OILTANKING VOL. 30/2 DECEMBER 2018 connections
E D I TO R I A L CONTENTS
Contents
ASIA PACIFIC 04 Helios’ Innovative Metamorphosis
Innovation is EUROPE 07
08
All set for innovation at Oiltanking!
Terminal of the Future
Indispensable 10 Synthetic Kerosene – Utopia or
Future Reality?
04
14 The ‘Three Clicks’ Principle
BULLETS
Global competition, volatile market conditions, service quality and experience that we offer our
ever-shorter product lifecycles, and changing customers.
customer demands are just some of the many INDIA 18 An Innovative Solution
factors that necessitate flexibility, agility, and Read the “zoom in, zoom out” section of this 19 Divine Intervention
innovative solutions in business. Or, as Albert issue to learn more about our innovation mission
Einstein put it: “We cannot solve the problem and how we are getting organized to execute the
with the same thinking we used when we created many brilliant ideas of our customers, partners, LATIN AMERICA 23 Innovations in its DNA
it.” and colleagues in order to respond to and take
advantage of the challenges and opportunities
26 No Time for Siesta
28
28
But what does it take to be an innovative that result from the ever-changing world we Successful First VLCC Transshipment
entrepreneur? At Oiltanking, we have always operate in.
34 DoRIS Goes Live in Peru
been and still are continuously on the lookout to
enter new markets or tap into the potential of Oh – and did you know that reading (and writing)
THINK BIG
new product or service segments. Our bold is positively and significantly correlated with
PEOPLE 06 Caring for Claude
decision to enter the Indian market dates back creative thinking? So there’s no telling what
30 years, while our latest “new kid on the block” innovative ideas you might come up with after & PLACES 12 We can, we care ... Meet Oiltanking’s
Business Systems Department
is Mexico. Oiltanking’s current venture to reading this issue!
develop, build, own and operate a multifunctional 16 Cultural Experiences | An App(etite)
LNG terminal via the German LNG Terminal Happy reading! for Shanghai
GmbH is truly an innovative step for our company.
The terminal could be the first of its kind in
20 In-house Innovations
Germany. 33 In a nutshell
38
16
Koen Verniers Daan Vos An Itinerary for Innovation
Continuously improving our existing business by Managing Director Managing Director
thinking out of the box to optimize our processes, Oiltanking East Oiltanking West
systems, or usual way of getting things done is
LEISURE & 15 Lexicon | Dashboard SHANGHAI
crucial to remaining relevant and improving the
ENTERTAINMENT 22 Innovative Inventions
24 Questionnaire
Cover: Gumshoeing into
30 Innovative Concepts
the Future: Sneakers with
IMPRINT connections Vol. 30/2/2018 Published by Oiltanking GmbH, Corporate Center, Koreastrasse 7,
36 Cutting-edge Cities soles made from recycled
chewing gum. Read more
20457 Hamburg, Germany, www.oiltanking.com, Telephone +49-40-37099-7485, Fax +49-40-37099-7499 37 Number | ∞
about the underlying
E-Mail connections@oiltanking.com Coordinator Gabi Wuestenberg, Manager Communications Editor Renate Eijkholt
Design raz design, Hamburg Print mediadruckwerk Gruppe GmbH, Hamburg Published Two times a year
39 Reader's Corner concept on the back side.
Copy Deadline vol 31/1 week 3, 2019 40 Last but not least | By Gum! Picture: © Publicis One
2 CONNECTIONS CONNECTIONS 3
ASIA PACIFIC ASIA PACIFIC
MORE INFORMATION
Please use the QR The bullets are each:
code to watch a
video with details
• Mounded • Built in accordance with
• 3,200 cbm in capacity NFPA 58 & EMMUA 190
• 67 m long codes
plant and a vinyl acetate monomer • 8 m in diameter • SIL (Safety Integrity
(VAM) plant. The system will be • shell thickness 37 mm Level) certified
capable of supplying the feedstock • 600 MT in weight
24/7, year-round, effectively • Designed to handle
functioning as an extension of the pressure of up to 19 bar
plant’s manufacturing process.
To make this project possible, the
team had to find a creative solution marine crane. The placement of the two 600 MT bullets was
to accommodate the bullets on OTHS’ an amazing sight, one that took a great deal of planning
already well utilized premises. First, a group and precision. Seeing how close the bullets were positioned
of containers was relocated to free up a to the bund wall brought home how innovatively the land
small plot. An adjacent bund wall was then was optimized.
set back to make way for seven meters high
Helios’ rectangular concrete bunding to house the
bullets. The area of the concrete bunding
Another breakthrough is the establishment of a spider-
web pipeline to supply the production plants, whereby the
Innovative
exceeds 1,700 square meters and its product is delivered ‘en route’ by a shared pipeline to
foundation is fortified by 321 piles. both plants simultaneously. This eliminated the need for
typical point-to-point supply models, which resulted in
This July, the bullets were delivered by substantial savings on the pipeline’s materials and
barge from neighbouring Batam Island and installation. Having this spider web paves the way for
JOURNEY’S BEGINNING installed using a 3,200-megaton heavy-lift OTHS to supply future off-takers and/or connect with
Metamorphosis
The bullets are loaded in other suppliers with relative
Batam, an Indonesian island ease.
about 30 km from Singapore
The tank pit is currently being
filled with about 10,500 cbm
of sand and quarry dust to
bury the tanks safely. OTHS
Thanks to an optimized use of When Oiltanking purchased the Helios fuel oil looks forward to the safe
bunkering terminal in 2012, who would have imagined completion and commissioning
available space, Oiltanking Helios that it would one day handle chemical products? Fast- of the project, at which point it
excels at innovation and will soon forward just a few years and Oiltanking Helios (OTHS) will embark on its journey into
is poised to become an integral part of Jurong Island’s chemical terminaling.
morph into an industrial terminal
petrochemical feedstock supply grid: Come January
for handling chemical products. 1, 2019, OTHS is scheduled to commence the storage
and pipeline supply of propylene for two production
plants.
For its transformation into an industrial terminal,
OTHS is installing two 3,200-cbm pressurised tanks, JOURNEY’S END
The bullets are installed
known as ‘bullets’. They will be equipped with an
at the Helios terminal
eight-inch jetty line for discharging vessels, and a 10 with the help of a heavy-
km long four-inch line that will feed a methionine lift marine crane
4 CONNECTIONS CONNECTIONS 5
PEOPLE & PLACES EUROPE
SMILING FACES Staff members and
their children witnessed the official
All set for innovation
adoption ceremony at Mandai Zoo
on September 8, 2018
at Oiltanking!
The innovation process Oiltanking
induced (see also page 38) is a long-
term journey with several phases.
How is it put into practice?
The initial crucial steps in Oiltanking’s innovation
journey were taken during a first cross-functional
Caring
workshop in Hamburg in late January. The
foundations of the innovation process were
developed, led by Yvan
Tavernier with the
support of Tools of
for Claude
Innovators GmbH (TOI). INNOVATION BY THE BOOK 22 colleagues from
With insights gained from around the world worked together to create an
Innovation Process Workbook for Oiltanking
in-house experience
(Oiltanking Colombia),
enhanced with input by If the mindset of the colleagues within an
external speakers from organization is not primed for innovation, even the
In July 2018, Oiltanking in Singapore became the sponsor of Claude, a male Aldabra Olympus and Airbus, it best process is doomed to fail. And so, to
giant tortoise (Geochelone Gigantea), who lives at the Singapore Zoo. The Aldabra giant became clear that there complement the desired behavior, an innovative
is room for innovation in mindset was defined, and a set of initiatives
tortoise is red-listed as a vulnerable species by the International Union for the Oiltanking’s current developed to instill it.
Conservation of Nature (IUCN).* organizational structure.
An initial comprehensive In the near future, Oiltanking will test its defined
Meet Claude! He weighs around 230 kg and, at over 60 whale that washed up at their own terminal still in their minds, innovation process processes, organization, and mindset on real
years of age, is the third-oldest Aldabra giant tortoise the Singapore Oiltankers are all the more committed to giving combining top-down and MUNICH STATE OF MIND One of challenges in the company’s ongoing improvement
(Geochelone Gigantea) living at the Singapore Zoo, one of the back to the environment, to conserving and protecting wildlife bottom-up approaches the tasks at the Munich workshop and business development, to confirm that they
was to define the mindset needed
few places in the world where these reptiles, which are on the not only in their own backyards but around the world as well. was developed at this work. The testing will provide insight about how
for innovation and how to instill it
International Union for Conservation of Nature (IUCN) red list first workshop. throughout the organization Oiltanking will need to shape its innovation journey
of vulnerable species, find shelter. When Oiltanking was As a token of appreciation for their adoption of Claude, Wildlife in the next three to five years.
approached earlier this year by the Wildlife Reserve Singapore Reserve Singapore has provided the colleagues at Oiltanking The second meeting,
– the organization that manages the zoo – about a sponsorship, Singapore with yearly entry pass to Singapore’s Mandai Zoo. which was held in Munich in May, was attended by 22 people
the company was happy to commit to an adoption program, This gives all the staff a chance to regularly visit Claude, as – Oiltankers as well as colleagues from Marquard & Bahls
which is renewed yearly. well as to spend quality time with their families while learning with a keen interest in innovation and out-of-the-box
more about wildlife and habitat conservation. Aldabra giant thinking. Together, and with the assistance of four workstream
The sponsorship funds cover Claude's medical expenses as tortoises, one of the world’s largest species of tortoise, have a leaders (Sjoerd Boer, Leddy Evangelista, Karl Dahl, Rajesh
well as daily necessities such as food and maintenance. Any lifespan of between 80 and 120 years, although some Ganesh), they built a detailed workbook covering the
leftover monies are allocated to wildlife conservation research, individuals have been found to live for more than 250 years. innovation process, the dedicated organization (including
both locally and globally. In the wild, this species is in rapid Given this lifespan, this may well turn into a lasting friendship clearly defined roles) required to pursue it, as well as the
decline due to habitat loss and their young being hunted by and commitment. mindset and skillset needed to promote innovation at
predators. Moreover, in recent years several marine pollution Oiltanking. Based on this review, the recommendation was
* The IUNC is an international organization that
incidents, amongst many other factors, have accelerated the works in the field of nature conservation and
made to appoint an Innovation Director to lead this process
decline. With the haunting images from a species of sperm sustainable use of natural resources and coordinate with the parent company, Marquard & Bahls.
6 CONNECTIONS CONNECTIONS 7
EUROPE EUROPE
Terminal of the
Future
An innovative terminal management
software developed at Oiltanking
Stolthaven Antwerp (OTSA) in 2017 – 2018
delivers optimized operations and
efficiency, and is generally aimed at
establishing OTSA as the “Terminal of the
Future.”
COMPLEXITY It is quite common for the Oiltanking Stolthaven Antwerp
terminal to handle large numbers of ships, barges, trucks and railcars
The terminal business faces steadily increasing called AXCEL. The slot-booking module optimizes scheduling terminal’s future growth: “Because OTSA is a terminal with
operational and regulatory complexity, customers’ in the near future, while the dispatcher function is efficient for a high level of complexity due to the wide variety of
expectations are on a constant rise, and planning in the present. The modular architecture of the products and transportation modes, a lot of variables need
competition is growing ever fiercer. It is therefore system offers the option of developing additional modules, to be taken into account, and last-minute changes are
essential that terminals invest in future-proof such as a simulation tool. “AXCEL reschedules the optimal inevitable. Implementing AXCEL will help us make timely
solutions so as to differentiate themselves and solution in just a couple of seconds, taking real-time decisions better and more easily, as the engine can handle
gain a competitive edge. Which is why OTSA joined information and terminal assets into account,” says Marc Van even the most complex calculations, and provides insight in
forces with its automation solutions partner, de Merlen, General Manager Procurement & Project difficult, unexpected situations.” In addition, AXCEL is
Agidens. After defining the necessary requirements Management at Oiltanking GmbH, explaining the benefit. “The integrated into Oiltanking’s enterprise resource system
to evolve the site into the “Terminal of the Future,” engine eliminates the need for Excel sheets, and our planners, (ERP), Oscar. This ensures an interactivity that distinguishes
the two parties initiated a collaboration with the customer service department, etc. can make better decisions, AXCEL from other, more basic schedulers. It will also be
University of Leuven as an academic partner. The faster. This new way of working will result in improved business compatible with the new Newton ERP system.
main objective of their joint research project processes and customer service and thus also help us boost
EXperT (see also page 38) was to develop an our HSSE performance and achieve our target KPIs more Yvan Tavernier, Director Assets & Operations at Oiltanking
SOPHISTICATED The optimization automated, dynamic, real-time terminal efficiently.” Proof-of-concept trials currently being conducted GmbH, sees benefits for implementing AXCEL at several
engine AXCEL optimizes the terminal’s optimization scheduling software to enhance the at OTSA by a project team of experts from Oiltanking and Oiltanking Group terminals that have a bottleneck in their
scheduling based on real-time data site’s safety and profitability as well as offering Agidens show a potential efficiency improvement of 20 to 30 infrastructure. “Investing in innovative automated solutions
about transport unit arrivals as well as customers added value. percent in the turnaround of the various transport units. that offer greater customer service will help gain the
asset and resource availability
Oiltanking Group a stronger, more competitive position.”
The research project was completed at the end of Peter Boers, Managing Director at Oiltanking Stolthaven
2017 and resulted in a modular software product Antwerp, is convinced of AXCEL’s contribution to the
8 CONNECTIONS CONNECTIONS 9
EUROPE EUROPE
Synthetic Kerosene How to produce
sustainable jet fuel?
In a nutshell,
synthetic fuel is a
fuel could be piped from Oiltanking Amsterdam to KLM
at Schiphol Airport.
Utopia or Future Reality? liquid fuel obtained
from syngas, a mixture of carbon monoxide and One surprising finding from the study was that, given
hydrogen, which in turn is derived from the gasification the expected technological improvements, it will not
of solid feedstocks such as coal or biomass, or by require extreme CO2, oil and electricity prices for
reforming natural gas. Using a process called the synthetic jet to be competitive with its fossil fuel
“Fischer-Tropsch conversion,” the syngas molecules counterpart. These are exciting developments which
can be converted to “regular” hydrocarbons like diesel may offer a glimpse into the services Oiltanking will be
or kerosene. The process in itself is not new, but the providing in the future!
TAKE-OFF Synthetic methods for obtaining the carbon monoxide and/or
kerosene production
hydrogen have been getting a lot of attention.
could soon be a reality in
the Netherlands
One could for instance convert renewably generated
solar or wind power into hydrogen through electrolysis
– a technique that uses a direct electric current to
drive an otherwise non-spontaneous chemical reaction
(in this case splitting water into oxygen and hydrogen).
In combination with a carbon source, the hydrogen
can be used to make syngas and eventually, via
Fischer-Tropsch conversion, hydrocarbon molecules.
Hence the process is referred to as “power-to-liquid.”
E-fuels, power-to-gas, power-to-
liquid and synthetic fuels are
terms we are hearing more and Sustainable jet The above-mentioned multi-
more lately, but what exactly do fuel in practice stakeholder study in
THE PROCESS To produce kerosene, which
which Oiltanking Amsterdam
they mean and how do they is a mixture of hydrocarbon fractions (CxHy),
The aviation industry, which is responsible for two to participated examined synthetic kerosene production one needs two building blocks: a source of
relate to Oiltanking? Oiltanking three percent of yearly worldwide CO2 emissions, is based on the above carbon and a source of hydrogen
Amsterdam recently joined a expected to grow by four to five percent annually for years process, using hydrogen
to come. Although international aviation is not regulated produced with energy Hydrogen
large group of stakeholders in a under the various sustainability policies, the industry from North Sea wind Production
study on the use of synthetic fuels (IATA) has committed itself to ambitious sustainability farms, and carbon
targets: captured from waste
for the aviation industry.
gases in the industrial
CARBON Alcohol Upgrade
1.5 percent improvement in fuel efficiency by 2020 sector as well as directly CAPTURE
CO2-neutral growth from 2020 onwards from ambient air. The
50 percent reduction in CO2 emissions in 2050 vs. production plant could KEROSENE
2005 levels. be built in the port of
Amsterdam, and the jet Carbon Fischer
Syngas
Conversion Tropsch
While other transport modes can reduce their CO2
emissions with electrification, e.g., options to decarbonize
the aviation industry are still considered limited. Any
Hydrogen
reductions in CO2 emissions would mostly come from
Production
sustainably produced jet fuel.
10 CONNECTIONS CONNECTIONS 11
PEOPLE & PLACES PEOPLE & PLACES
WE CAN, WE CARE …
“ If you want to go
fast, go alone. If you
this,
Systems
the
team
Business
helps
want to go far, go As the best approach and
suggested solutions can
terminals lower costs,
improve efficiency, and
increase their capacity
for serving customers.
together.
African proverb
” vary greatly from case to
case,
Systems
the
team
Business
support a terminal in
may
improving its processes
The second goal: to optimize sophisticated system landscape and systems by helping to install/
collaboration between the is needed to cope with this implement one of Oiltanking’s
Oiltanking terminals and the complexity. To date, many core systems such as NEWTON or
Central IT department. Business terminals lack such a landscape, INFOR, or by proposing another,
Systems helps by “translating” and use heterogeneous and/or more promising course of action
the needs and requirements of outdated systems to boost their for the terminal.
Oiltanking terminals into “IT efficiency – in terms of both
language,” and supports IT in finances and productivity. To help Ideally, the concerted efforts of
their quest for harmonization a terminal make the most of its the Business Systems
and standardization. Essentially, potential, Business Systems Department, the terminals, and
the Business Systems often provides the following Central IT serve to achieve a
Department supports and forms of support: harmonized, integrated systems
Meet Oiltanking’s promotes the digitalization of
Oiltanking’s business by seeking,
deploying, and integrating
● thorough evaluation of
existing processes and
landscape, process efficiency,
and reduced costs, ultimately
leading to increased innovation
ALL GOOD THINGS COME
IN THREE (from left)
Joanna Abram, Stefan
Business Systems innovative, fit-for-purpose
processes and systems.
systems
● specification of the terminal’s
and the digitalization
Oiltanking’s business.
of
Department
demands and requirements
Broeckx and Mariya
To understand the importance of ● delivery of timely and best
Schroer
the Business Systems fit-for-purpose solutions
Department’s remit, it helps to
visualize the many complex
“There is always room for improvement.” This motto inspires and drives processes that operating a
terminal involves: planning,
the daily work of “Oiltankers” in general, and of the three who comprise
maintenance, operations, order
Oiltanking’s Business Systems Department in Hamburg in particular: and inventory management,
Joanna Abram, IT Business Partner and Manager, Stefan Broeckx, Business asset management, procurement,
etc. To manage and handle all
Process Coordinator, and Mariya Schroer, Business Analyst. these processes, terminals have
to implement and work with
many systems, e.g. field
On one side there are the many Oiltanking Hamburg was set up in 2016 to link the two. Their automation, supervisory control
terminals around the world, with their various remit consisted of two important, complex goals. and data acquisition (SCADA),
specific, local approaches and requirements – and order management etc. A
on the other side there is the Central IT department The first goal: to deliver top-quality service to the
in Hamburg, with its focus on standardization and regions and terminals in matters of process
consistency. The Business Systems Department in management, integration, and innovation. By doing
GATEWAY TO THE WORLD Colleagues around the
globe foster connections through diverse activities
at the head office in Hamburg
12 CONNECTIONS CONNECTIONS 13
EUROPE LEXICON
The ‘Three Clicks’ to it – not only the IT department staff, but all the
DASH-
BOARD
other departments as well.
Principle Initial results have already been achieved since
the principle was first introduced seven months
ago. Most notable among them are the real-time
operations dashboard, which shows the current charts can be exported to
status of orders and operations by vessel, and the Excel with a single click, e.g. if
UAB, an online platform where Oiltanking the user requires only plain
Amsterdam (and other terminals) exchange figures or needs to further
information with barges. Also, a timesheet system process the data. In addition
that combines logbook and order information into to regular charts, the
a single overview has been introduced. As the Dashboard is a household application also includes a
Three Clicks principle is an innovation that can word in our daily lives. It geographic display of the main
readily be adopted at other Oiltanking terminals refers to the control panel of a HSSE KPIs on a world map,
Earlier this year, Oiltanking as well, it is probably just “three clicks away” from vehicle, which displays facilitating an easy comparison
Amsterdam introduced the being implemented elsewhere soon … information that the driver between the performance of
uses to control his operation of arranged on a single screen, various regions or countries.
‘Three Clicks’ principle to increase * INFOR: A maintenance management system the car. In a business context, presenting an overview of the
overall efficiency when searching the same term is increasingly HSSE performance over time. In the past, statistics were
applied to a graphical user By selecting filters, the user is provided on a monthly to
for key business information in
interface that gives an able to further tailor the quarterly basis, and often
this age of digitalization. overview of business-related information displayed – e.g. lacked transparency for the
QUICK ACCESS The UAB indicators needed to manage the KPIs for a single region, a reader. This frequently raised
online service is a digital and control a business or single terminal, or a specific questions as to which incidents
Recent years have seen a rapid evolution in technology notification system for business area. time period. The Dashboard actually impacted the KPIs.
inland barges calling on
and a data-driven digital transformation across just about overview provides a starting With Dashboard, users can
Oiltanking
every area. Digitalization is a very important topic at Oiltanking In April 2018, the HSSE point from which the user can drill down to a single incident
Amsterdam as at all other Oiltanking terminals. Over time, the Dashboard for Oiltanking was identify trends before looking or easily check which incidents
existing programs have been upgraded or replaced, and new IT launched based on the Business at the data in more detail. affect the KPI. Dashboard is
systems like INFOR* have been introduced. Intelligence tool QlikView. As a an interactive data
continually evolving tool, it is Each KPI can be further visualization tool, so the need
Throughout the digitalization process, it is important to bear constantly updated and analyzed within the Dashboard for “static” reporting still
in mind that the goal is to increase overall efficiency, to enhanced by Marquard & Bahls' application with the additional remains. Based on the data
create more transparency, and to provide better insight HSSE Department. The charts and tables provided; consolidated for the Dashboard
and intelligence. To ensure that new initiatives meet application pulls real-time data filters can be used to application, a variety of
these criteria, our Dutch IT colleagues have introduced from multiple sources (e.g. the dynamically adjust the data reports is generated for
an important guideline: the “Three Clicks” principle. It Digitalization in practice Incident Database, the Annual selection. This empowers regions, networks, and profit
stipulates that every stakeholder (i.e. employee, Reporting Database) and users to focus more on centers. Reports are frequently
customer) should be able to access the most important Customer Service colleagues and customers no longer consolidates this data to display identified topics of concern, and automatically sent out by
information – relevant to her/him and depending on the need to make phone calls to find out the status or flow various HSSE-relevant metrics and to establish appropriate email, and are also available
context – within a maximum of three mouse clicks. The rate of a given vessel discharge. Just three clicks on and Key Performance Indicators measures for addressing for download (by authorized
context is important, because different information is the computer, and they have the required information. (KPIs). The main KPIs are trends. Data from each of the users) from an online platform.
relevant in different situations.
A boardroom operator who accesses the operational
To make the Three Clicks principle work at Oiltanking order list can find out all about order instructions,
DASHBOARD At-a-glance views of HSSE-
Amsterdam, everyone involved with introducing a new status, timesheet, and lineup administration etc. with relevant metrics and KPIs
IT system needs to know about the principle and adhere just three clicks.
14 CONNECTIONS CONNECTIONS 15
CULTURAL EXPERIENCES CULTURAL EXPERIENCES
CULTURAL HUB Just 200 meters
THE RIGHT PLACE Emiel, his wife Iris and little from Oiltanking’s office stands one
Lou have settled in well and feel comfortable in of Shanghai’s most famous temples,
their new surroundings surrounded by modern high-rises
THE RIGHT PICK The Chinese
economic powerhouse and
cultural epicenter? Welcome
to Shanghai!
I T E )
T
IN HIGH DEMAND Like in Amsterdam,
( E
bicycles are very popular in Shanghai
P I
and sometimes give rise to creative
A P H A
parking solutions
AN H A N G restaurants that are open 24/7, construction projects There is a big expat community in Shanghai and we
S
run night and day. The world’s largest metro and have a great group of Dutch and international friends.
FOR
high-speed rail network provides links to virtually any We receive guests from the Netherlands every other
place in the country. Mobile phones play a huge role week, so we are becoming pretty seasoned city guides
in people’s everyday lives: shopping and payments ourselves. The flow of visitors has only increased
In October 2016, are almost exclusively done on smartphones and the since our first child, our daughter Lou, was born in
number of apps available for consumers is March.
Emiel Langenhuizen
overwhelming.
left his native Netherlands to Thanks to Oiltanking, I get to travel enough in China
take up a new position within Despite the massive technological progress of the to learn that Shanghai is not representative of China
city, Shanghai still manages to keep its traditional as a whole. It is on those trips that the “cultural
Oiltanking as Corporate Finance & Business Development Manager in Chinese side intact. You see vendors cooking experience” is often maximized: significant language
Shanghai. He takes us on an interesting tour of a city where East meets Shanghainese street food on the back of their tricycles barriers; locals taking pictures of that tall dude with
and selling it along traditional lanes. Next to those funny hair; mysterious food and a unique aesthetic
West and the past mingles happily with the future. lanes, the world’s most expensive cars fill the parking approach to building gigantic cities.
lots of enormous skyscrapers. But the diversity and
the energy of this city suit my family and me well. Living in Shanghai is very different than we expected
Having lived in Beijing for a few months in 2010, I when we embarked on this adventure and the city
thought (!) I knew what to expect when the opportunity Local food, including table manners, is as crucial a keeps surprising us – in positive ways!
to move to Shanghai for Oiltanking came by in 2016. The part of integration as language. I have to admit that
city, nicknamed “Paris of the East” has a very European the food part is going much more
appearance due to its 19 th century history in which smoothly for me than the language.
merchants from France, United Kingdom, Germany and Relationships are key in China and once PORTRAIT Emiel Langenhuizen joined
the U.S. carved out sovereign "concessions." Like the those are established, people are very Oiltanking Europe as a Management Trainee
streets in Amsterdam, the tree-shaded avenues in loyal and compassionate. The business in January 2013. After stints at Oiltanking
Shanghai’s historical center are very bicycle-friendly. culture too, is very different from Amsterdam, Oiltanking Europe and
And yet, at the same time as having this cozy, historical Northern Europe: an enormously Oiltanking GmbH, he started as a Financial
character, Shanghai is a stunningly modern, fast-paced ambitious, entrepreneurial can-do spirit, Controller at Oiltanking Amsterdam in
city with the most impressive skyline I have ever seen. and a bit hectic at times. 2014. In October 2016, Emiel moved to
COMPELLING COMPLEXITY The new Shanghai for his new role as Corporate
skyline, across the river from old Living in a city whose population exceeds 25 million is an intense Finance & Business Development Manager.
town Shanghai experience: the activity never stops. Like the many retailers and © Wonderful Copenhagen
16 CONNECTIONS CONNECTIONS 17
INDIA INDIA
An Innovative Solution
Oil spills are not only dangerous from a safety perspective, but also have a lasting
impact on the environment. IOT’s Navghar Terminal has been testing a new enzyme
that breaks down oil biologically since 2017. Here’s a look at their findings. COLORFULLY
PAINTED BUMPERS
A way to ward off
Preventing oil spills is a priority per 5,000 cbm of oil-contaminated furnace oil, diesel, lubricants, and evil spirits and ill-
for any company that handles water: it works by breaking down the other compounds. wishers
petroleum products – and Oiltanking molecular structure of the oil to
is no exception. Numerous precautions change the chemical and physical A test batch of oily water was treated
are in place throughout the group, but properties of the oil slick. Oil treated over 78 days, with the following
Divine
just in case an oil spill should happen in this way floats more easily and results: Total suspended solids fell
nevertheless, scenario-specific allows for oxygen supply to the water. from 4240 mg/l to 18 mg/l. Prior to
contingency plans have been The treated oil becomes food for treatment, the water contained zero
Intervention
developed for all sites, and practical aquatic bacteria. And because the dissolved oxygen. By the end of the
training and drills are carried out treatment causes the oil to lose its test, the dissolved oxygen
regularly. In addition, Oiltanking’s adhesive properties, it no longer sticks concentration had risen to 0.5 mg/l.
parent company Marquard & Bahls is a to any surfaces or man-made The heavy sludge at the bottom of the
shareholder in Oil Spill Response structures. sample slick initially contained 76.3
Limited, the wold’s largest oil-spill What is described in complex scientific percent hexane extractable material When it comes to achieving road safety, some believe in discipline,
response company, which ensures jargon as the breaking of covalent and (oil and grease and other HEM); on
professional support in the event of ionic bonds simply means that oil is the last day of the test, the HEM
and others feel that prayer works, too. A temple near IOT’s Paradip
major oil spills. In 2017, the IOT broken down into carbon dioxide and concentration stood at 2.4 percent. terminal marries discipline with prayers to the divine.
terminal in Navghar began testing a water! Or put another way, the oil is
method for speeding up the biological converted from a flammable cocktail Given that protecting the environment The Indian working class is witnessing a number of Motorcycle Helmet Study found that motorcyclists are 26
breakdown of oil. of hydrocarbons into two substances is a cornerstone of our sustainability lifestyle changes. Long commutes and overburdened public times more likely to die in a road accident than drivers of
that douse flames. The enzyme is initiatives, we of course strive to transportation systems mean that owning a vehicle, once a passenger cars. Wearing an appropriate helmet improves
When IOT learned of an enzyme that reported to be non-toxic to living prevent spills through a strong HSSE luxury, is now becoming a necessity. And with more and more their chances of survival by 42 percent and helps avoid 69
“bio-remedies” spilt oil, the decision beings, does not corrode surfaces, awareness at our terminals. new vehicles on the streets, road safety is a major challenge percent of injuries to
was made to test a batch in the and requires no additional protective in India. Statistically speaking, 16 lives in India are lost in riders.
terminal’s oil-water-separation clothing for handling. As for versatility, road accidents, every hour (!).
system. One liter of the enzyme, it can be used to treat a whole range The campaign seems to
mixed with 50 liters of water, is used of substances including crude oil, SITE OF THE SOLUTION The district authorities in Paradip, home to the refinery have worked: road
IOT's flagship Navghar Terminal,
terminal built and operated by IOT, have invoked a kind of accidents in the district
where the bioremediation
experiment was carried out divine intervention to improve road safety. How? By getting fell by 14 percent in
temples in the district so support the cause. Traditionally, 2016-2017 as compared
people take their newly bought vehicles to a temple for a to the previous year. For
blessing service. Paradip’s thousand-year-old temple of some, faith moves
Goddess Sarala is one popular temple for this. But the priests mountains. For others,
at the Sarala temple no longer perform blessing services for faith encourages
two-wheelers unless the riders are equipped with helmets. helmets!
The temple’s management is acting on the local police’s
instructions to implement a “no helmet, no blessing” policy.
Faith is manifested in interesting ways on India’s roads. Some
drivers swear by talismans made of lemon and chilies for safe
travels. Others paint phrases and blessings on their rear DIVINE MESSAGE
bumpers. However, this temple’s uniquely practical approach “No helmet, no
to faith sends a strong and effective message. The UN blessing!”
18 CONNECTIONS CONNECTIONS 19PEOPLE & PLACES PEOPLE & PLACES
With a workforce of nearly 3,500 colleagues 3 -2- 1 for Finland
at 76 terminals around the world facing Oiltanking Finland can pride itself on
constantly changing market conditions, new having three tank terminals in Kotka and
one in Hamina. The takeover of two
challenges and ideas, Oiltanking has to deal terminals from Vopak three years ago
with many external innovations – as well as included two administration buildings and
several control rooms. To better integrate
plenty of internal ones. these and establish smoother processes,
Oiltanking decided to build a new
INNOVATIONS
organizational center. In autumn 2018, the
new building in Kotka, with a total floorspace
of 1,195 square meters, was ready for the
80 employees who work there to move in.
A Melodious Address
The works of the Russian-born composer, raising and granting long-term loans. In July
pianist and conductor Igor Fyodorovich 2017, the six colleagues who work at
O Wishmas Tree, O Wishmas Tree…
Stravinsky (1882-1971) are well known in Oiltanking Finance gave up their separate
the world of classical music. And his name office in Amsterdam and moved in with their Christmas trees at Christmas are a people in need in Hamburg. Thanks to
adds a musical note to Oiltanking Finance’s eleven colleagues who work for Oiltanking time-honored tradition, and today the 5,000 euros raised for the occasion
new address in Amsterdam: Strawinskylaan Europe – a new composition that creates a usually come with gifts arranged and the efforts of 146 colleagues who
843. Founded in 2008, the company serves win-win-situation for all! underneath them. Last year, volunteered to buy and wrap them,
as a “bank” for Oiltanking subsidiaries, colleagues from Marquard & Bahls and these wishes came true in the form of
monitoring their bank accounts as well as its subsidiaries at the Hamburg gifts. Due to its great success and by
headquarters gave the festive season popular demand, the Wishmas Tree
a new twist. The Christmas tree in the campaign is back this year and is
lobby of the office building was already in full swing.
decorated in a new and slightly
different way: Alongside the usual
baubles, the tree sported 24 packages, A SOCIALLY AWARE ADVENT
each containing a Christmas wish by CALENDAR Employees give joy
to local children, refugees and
homeless people in need
Conceptualizing
Best Practices
In June 2018, IOT introduced a very innovative
way of communicating "Integrity" – it used a classic
board game played the world over. "Snakes & Ladders" is
an ancient, originally Indian, board game that is played with
(analog) dice, but is still popular even in this age of video games.
IOT colleagues Yogesh Damle, Communications, and Melwyn Fernandes, Internal Audit,
THE FULL ORCHESTRA Colleagues
from Oiltanking Europe and Oiltanking are behind the creative realization of a tool that gets the message of integrity across
Finance share the same office on thanks to its fantastic recall value for the employees. Let’s play – for
Stravinskylaan in Amsterdam the sake of integrity!
20 CONNECTIONS CONNECTIONS 21L E I S U R E & E N T E R TA I N M E N T L AT I N A M E R I C A
Innovative Innovations
Inventions in its DNA
In 2014, Oiltanking Colombia launched its Innotanking program to tap
When you talk about innovation, the
colleagues’ creativity for innovative ideas to meet various business challenges.
conversation almost inevitably turns to
inventions, as the two often have a symbiotic Recent tweaks to the program made it became ever more prolific.
relationship. But while invention involves
creating something new and original, They say change is the only constant, and companies three Innovation Committees, each with their own
innovation is the act of changing something that don’t embrace this reality run the risk of falling functions. This allowed for a better distribution of the
that already exists – like a product or behind their competitors. For several years, Colombia workload and avoided the need to allocate additional
process – by introducing new ways or ideas has promoted innovation as part of its company culture. resources. The Operating Committee (COI) is
for making use of it. Especially in the last In 2013, Medellin in Colombia emerged as the most responsible for promoting the challenges and for
decade, “innovation” has become a bit of a innovative city in the world in a competition organized reviewing the submitted ideas. The ones that pass this
buzzword – some might say overused – by the non-profit Urban Land Institute*. It prevailed initial review are then forwarded to the Technical
over New York in the United States, and Israel’s Tel Committee (CTI), which evaluates the ideas for aspects
Aviv. So Colombians are clearly no strangers to including associated risks, cost-benefit ratio, feasibility
innovation. etc. The Management
Committee (CGI) looks at
RADIOHEAD
The idea of a portable With this in mind, Oiltanking the highest-scoring ideas
© Nationaal Archief/Collection Spaarnestad/Het Leven
radio on a straw hat Colombia (OTCOL) initiated and selects a winning
dates back to 1931 an innovation program INNOVADORA IDEA for
PROTECTIVE POINTERS Blizzard
cones to shield the wearer against called Innotanking. Under each terminal. The
stormy winter days (1939) the heading "Your ideas, remaining ideas are
our future," a small group “parked” for future
of colleagues led by Leddy Evangelista (Managing reference or are classified as improvements and sent to
especially in the business world, and a synonym Director at the time of Oiltanking Colombia) got things terminal managers for inclusion in their work plans.
for success. started in 2014. For inspiration, they turned first to the
Innovation Club of Bogota, a hub for corporate By participating in the program, employees can earn
While some inventions are the result of a long innovation in Latin America that unites companies INNOPOINTS for their ideas. Those with the ten highest
drawn-out research process, we owe others to a across multiple sectors. Here the group completed scores receive prizes at the year-end celebration –
lucky coincidence – the antibiotic Penicillin and some training and studied how others were going about usually household appliances, vouchers from stores,
the microwave oven are just two of the latter. mainstreaming innovation. What they learned here travel & tour packages, or family dinners. An Innotanking
Other inventions had potential but didn’t break helped them determine the three key elements of app developed in 2017 has made it even easier for
through to broader use or were shelved for Innotanking: creativity, knowledge and structure. In its employees to participate. Employees can upload their
various reasons. One of them is an utterly first year of promoting creativity among the workforce, ideas online to have them reviewed. The innovation
fabulous invention called the “blizzard cone.” A OTCOL received more than a thousand ideas for how to program currently features a new challenge every two
beak-shaped mask to shield the wearer’s face meet the defined challenges: cost reduction and months that is promoted to employees.
against ice and snow. It was invented in 1939 in operational excellence.
Montreal, Canada, where temperatures can dip to
minus 30° C and lower. Hat’s off also to the In 2017, OTCOL approached the University of Cartagena
ingenious “portable radio straw hat” invented by for support in developing its ideas and modifying the
* sponsored by the Wall Street Journal
an American visionary who embraced multi- structure of the program. This led to OTCOL setting up and the Citi banking group
tasking as long ago as 1931. © Nationaal Archief/Collection Spaarnestad/Het Leven
22 CONNECTIONS CONNECTIONS 23PEOPLE & PLACES PEOPLE & PLACES
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By mail (printed edition) No you like to see, or see more of in the future?
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Other: happening across Oiltanking
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24 CONNECTIONS CONNECTIONS 25L AT I N A M E R I C A L AT I N A M E R I C A
SEVEN NATIONALITIES, ONE GOAL The Oiltanking team in Mexico
is fully dedicated to securing the terminals’ success
No Time METROPOLITAN CATHEDRAL Located in the
Historic Center of Mexico City, this building
is one of the most impressive archaeological
for Siesta
structures in the Western Hemisphere
In its second attempt at
establishing a footprint in Mexico,
Oiltanking has already inked
crucial contracts. The first project
is scheduled for 2019.
Mexico started taking first steps to implement its major Getting started also meant managing all sorts of November 2017, has now become quite full, with
Energy Reform in 2014 and 2015. In April 2017, after close bureaucracy, finding a new office, choosing the the EPCM contract requiring the support of several
monitoring of the situation and regular trips for purposes of office furniture and equipment and, of course, engineering professionals.
business development, Oiltanking decided to (re)open a new hiring new employees. Guillermo Blanco and Ricardo
branch in Mexico City. The company had already opened a Diogo managed to bring a freelance, who has Meanwhile, on the personal front, some of the
small representation in Mexico in 2003, but in those days, it worked for Oiltanking Mexico as an accountant for colleagues’ family members had to move to Mexico,
was a difficult market for private international investors to years, back on board. José Portillo became the first new homes needed to be found, and the new
enter, and Oiltanking decided to close its doors in 2010. employee of Oiltanking Mexico in this new phase. environment required some adjustment as well. And,
DIRECTORS' CUT Holger Donath (left) and
Seven years later, in April 2017, two Oiltanking colleagues Daan Vos during the opening ceremony By September 2017, Oiltanking Mexico had already as Oiltanking’s projects in Mexico grow, the Oiltanking
arrived in Mexico City to start it up all over again: Guillermo six colleagues and by June 2018 nearly 30 family grows along with it: On July 5, 2017 Ricardo
Blanco in his function as Managing Director, and Ricardo colleagues, representing seven nationalities. So the Diogo’s second daughter, Madalena SK Diogo, was
Diogo as Director Business Development. From May 2017, things started happening thick and fast, refurbished office that seemed rather spacious born. Auspicious beginnings all ‘round!
recalls Ricardo Diogo – on the business front, but also on a when the first members of the team settled, in
private level. “After several months of intense negotiations
with our current client, in May 2017 we secured a
Memorandum of Understanding (MoU) for an Engineering,
Procurement, Construction and Management (EPCM) contract Mexico
and an Operations & Maintenance (O&M) contract to build
OFFICIAL NAME: United Mexican States
and operate Mexico’s main system for importing refined
FORM OF GOVERNMENT: Republic of federated states
products. By the end of June 2017, this MoU had solidified
CAPITAL: Mexico City
into a firm signed EPCM contract, and a future O&M contract
POPULATION: 124.6 millions (July 2017 est.)
to be signed before start of operations, which is scheduled
OFFICIAL LANGUAGE: Spanish
for 2019.” The project involves the construction of two tank
CURRENCY: Peso
terminals – one in Tuxpan, Gulf Coast, and another in Tula,
AREA: 1,964,375 square kilometres
Mexico City valley – to be built in phases and with a combined
GDP: $2.406 trillion (2017 est.)
maximum capacity of 400,000 cbm. They will be connected
MAJOR MOUNTAIN RANGES: Sierra Madre
by a future 265 kilometers multi-product pipeline. “Projects
MAJOR RIVERS: Rio Grande, Yaqui
are always subject to delays, especially in a country where
INDUSTRIES: food and beverages, tobacco, chemicals, iron and steel,
so much of what is happening is new, but we are quite
IT’S OFFICIAL! Guillermo Blanco (left) and petroleum, mining, textiles, clothing, motor vehicles,
satisfied with the progress so far, and are of course eager to
Ricardo Diogo at the inauguration of the consumer durables, tourism
see our first project come to fruition,” comments Blanco.
new office in Mexico City in March 2018
26 CONNECTIONS CONNECTIONS 27L AT I N A M E R I C A L AT I N A M E R I C A
THINKING BIG
The VLCC DHT
Successful
Redwood with a length
of 333 meters and
breadth of 60 meters
carried two million Portuguese company Petrogal to export two Transshipment operations are carried out in a
barrels of crude oil million barrels of crude oil. Due to logistical port area sheltered by a breakwater, enabling
client-side particularities at the floating safe and quick operations during all seasons of
production storage and offloading (FPSO) the year. The efficiency and cost savings for
First VLCC Transshipment
platform, it took a total of three dynamic customers boost the competitiveness of Brazilian
positioning shuttle tanker (DPST) transshipment crude. The terminal is authorized to handle up to
operations to load the VLCC to capacity. Future 1.2 million barrels per day and includes an area
operations are expected to require only two DPST that is licensed for future investments in crude oil
storage. In the future, Port of Açu will offer a
variety of traditional land-based services such as
“largest
blending, oil treatment, and trading activities
Port of Açu – the that will serve to attract other customers
interested in consolidating their products before
port in the exporting.
Americas, with 17
”
Port of Açu is the largest port in the Americas,
kilometers of quay with 17 kilometers of quay (three kilometers
already under operation), over 90 square
kilometers of land, and a channel depth of 25
meters. Its strategic location in proximity to the
transshipment transfers. Such operations are Campos and Santos Basins, which account for
executed with one ship docked while the other is more than 80 percent of Brazilian oil production,
moored alongside; both are surrounded by makes the port ideal for servicing the oil and gas
contention barriers to contain any potential industry.
spillages at sea.
* Oiltanking Açu Serviços is an Oiltanking GmbH subsidiary
acting as the Operations & Maintenance Operator in the Port of
Açu for Açu Petróleo – a joint venture between Oiltanking
GmbH (20 percent) and Prumo Logística S.A (80 percent)
Oiltanking Açu Serviços* Very Large Crude Carriers (VLCC) are among
the largest operating cargo vessels in the world with
reached an important a storage capacity of up to two million barrels of
milestone with the successful crude oil. Following investments of over 100 million
US $ in 2017, on dredging works that increased the
completion of its first Very
terminal’s nominal depth from 20.5 meters to 25
Large Crude Carrier VLCC meters, the terminal also has the capacity to receive
transshipment operation on VLCCs.
June 15, 2018 at the T-Oil On June 15, 2018, the terminal put its new feature to
terminal in the Port of Açu, the test and successfully completed its first VLCC
transshipment operation, a significant achievement
Brazil. for the facility, Oiltanking Açu Serviços, and Brazil.
SUCCESSFUL OPERATION The VLCC DHT Redwood
transshipment operation at the T-Oil Terminal
VLCC DHT Redwood was commissioned by the
28 CONNECTIONS CONNECTIONS 29You can also read
