Corporate Plan Sydney Trains - Transport for NSW

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Corporate Plan Sydney Trains - Transport for NSW
Sydney Trains
Corporate Plan
2021-22
Corporate Plan Sydney Trains - Transport for NSW
Table of Contents
    Chief Executive’s message                                            5

    Sydney Trains key facts                                             6

    Our network                                                          8

    Transport for NSW                                                   10

    Contributing together as part of the Transport family               16

    Priorities and commitments                                          20

        Customer at the centre                                          23

        Operational excellence every day                                24

        Sustainability is our future                                    26

        Commitments to our people at the heart and safety at our core   28

2   Sydney Trains Corporate Plan 2021-22
Corporate Plan Sydney Trains - Transport for NSW
Sydney Trains Corporate Plan 2021-22   3
Corporate Plan Sydney Trains - Transport for NSW
We will put technological
    innovation front and centre,
    supporting our ongoing
    operational excellence and
    empowering our customers
    with more information so
    they are able to make the best
    possible travel choices.

4   Sydney Trains Corporate Plan 2021-22
Corporate Plan Sydney Trains - Transport for NSW
As part of Transport for NSW, our planning
                                               is now focused on continuing to improve
                                               our capacity to make NSW a better place
                                               to live, work and visit by connecting people
                                               and communities, and making journeys
                                               safer, easier and more reliable.
                                               In the following pages, you will see our
                                               key deliverables for 2021-22 set out under
                                               the Agency’s strategic priorities and
                                               commitments: Operational Excellence Every
                                               Day, Customer at the Centre, Sustainability
                                               is our Future, Safety at the Core and People
                                               at the Heart.
                                               These deliverables have been shaped by our
                                               ongoing work to transform Sydney Trains to
                                               become a world-class digital railway.
                                               Among other initiatives, it means that we
                                               will continue to work closely with Metro,
                                               Light Rail and other stakeholders to further
                                               integrate the network, enabling smoother
I am pleased to present the Sydney Trains      multimodal journeys for our customers.
2021-22 Corporate Plan, our primary            We will put technological innovation
planning document for the 2021-22 year.        front and centre, supporting our ongoing
In preparing this plan, we have taken on       operational excellence and empowering our
the lessons learned over the last year         customers with more information so they
as we worked to keep our customers             are able to make the best possible
and employees safe, and our service            travel choices.
running to a full timetable throughout the     Most importantly, we will continue to build
emerging COVID-19 pandemic. We are             on our strong safety record to provide
very proud there wasn’t a single instance      world-class protection for both our
of transmission of the virus on the network    customers and our employees.
during that time.
                                               All of this is fundamental to our mission
Achieving a 94 per cent customer               to keep Sydney moving by delivering safe,
satisfaction rating - our highest ever in      clean, reliable, customer-focused and
November 2020, is further evidence of          efficient rail services over 2021-22.
our successful response. This, and the
steady increase in patronage back towards
pre-COVID levels, show that the capacity
management, protective measures and
additional cleaning at our stations and
across our fleet, provided the safety and
reassurance our customers required.
                                               Pete Church
Over the same period, we achieved new
records for punctuality and performance,       Acting Chief Executive
accelerated our maintenance program and        Sydney Trains
carried out landmark major works projects,
including the replacement of the timber rail
deck over the Sydney Harbour Bridge over
the first 10 days of 2021.

                                                              Sydney Trains Corporate Plan 2021-22   5
Corporate Plan Sydney Trains - Transport for NSW
Sydney Trains key facts
    As at February 2021

                                                                                            169 MI
                                                                                            ANNUAL P
                            1.5m
                                                                     585,000                                   46,000
              COVIDSafe CAPACITY*                              PASSENGER JOURNEYS                   TIMETABLED STOPS
               86 marked green spots                                Per Weekday                           Per Weekday
                   per carriage                                   (during COVID 19)

                                                         1000 +
          11K                              169                      2,255                    1,599km                        899
      Workforce                         Stations                        Fleet               Track maintained         Electrifie
     (budgeted positions)          (incl. 4 on Airport Line)       Electric & diesel cars    (incl. NSW TrainLink)      (Sydney Train
                                                                (incl. 566 NSW TrainLink)

6   Sydney Trains Corporate Plan 2021-22
Corporate Plan Sydney Trains - Transport for NSW
*187+ million including NSW TrainLink patronage
                                                                                      Figure for 12 months to Feb 2021

                                                                 Feb 2021 demographics sourced from CXMP survey
                                                                 #

                                                                                  49% safe loading as at Feb 2021

ILLION*
PATRONAGE
                   3,200                                   65%                                39%
         TIMETABLED SERVICES             CUSTOMERS TRAVEL#                       CUSTOMERS TRAVEL#
                Per Weekday                  to and from work                    at least 4 days Per Week

    NUMBER OF PASSENGERS ONE
    EIGHT-CAR TRAIN DESIGNED TO CARRY
    (COVIDSafe design to carry an average of 688 passengers)

9km                   10K+               1,536km                            3.2B                        $41B
ed Track               CCTV             Overhead wiring                   Total cost of              Assets under
ns area only)      Cameras maintained          Maintained
                                         (incl. NSW TrainLink)             Operations                  Control

                                                                                   Sydney Trains Corporate Plan 2021-22   7
Corporate Plan Sydney Trains - Transport for NSW
Our network
    Sydney Trains is the suburban passenger                                                                                                                                       central underground core that covers 899
    rail network servicing Greater Sydney, New                                                                                                                                    km of electrified track and serves
    South Wales, Australia. The network is a                                                                                                                                      169 stations.
    hybrid urban-suburban rail system with a

            Sydney rail network
                           Metro                                    Trains

                                                                                                                                                                         North Shore
                                                                                                                                                                      Berowra
                                                                                                                                                                      Mount Kuring-gai

                                                                                                                                           To Central Coast &
                                                                                                                                                                      Mount Colah
                                                                                                                                              Newcastle Line
                   Richmond                       Richmond                                                                                                            Asquith
                    Richmond
                                                                                                                                       Northern            T9          Hornsby
                     East Richmond
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                                                                        Macarthur                                                                                                                                                Heathcote

                                                                              South       T8                                                                                                           Illawarra                  Waterfall
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                          Metro North West Line                     North Shore                                     Inner West                                        Bankstown Line                         Eastern Suburbs
                          Chatswood                                 & Western Line                                  & Leppington Line                                 Liverpool                              & Illawarra Line
                          Tallawong                                 North Shore                                     Inner West                                        Lidcombe                               Eastern Suburbs
                                                                    Western                                         Leppington                                        City                                   Illawarra                                         Line under construction
                                                                    Richmond                                        City                                                                                     Cronulla
                                                                                                                                                                                                                                                                 Check timetables and trip planners
                                                                                                                                                                                                                                                                 for train services and connections
                          Cumberland Line                           Olympic Park Line                               Airport & South Line                              Northern Line
                          Leppington
                          Richmond
                                                                    Olympic Park
                                                                    Lidcombe
                                                                                                      T8            Airport
                                                                                                                    South
                                                                                                                                                           T9         Northern
                                                                                                                                                                      Gordon                                                                                   Visit transportnsw.info
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8   Sydney Trains Corporate Plan 2021-22
Corporate Plan Sydney Trains - Transport for NSW
Sydney Trains Corporate Plan 2021-22   9
Corporate Plan Sydney Trains - Transport for NSW
Transport Cluster

10   Sydney Trains Corporate Plan 2021-22
Sydney Trains Corporate Plan 2021-22   11
Transport Cluster
     The Transport cluster operates in a newly integrated structure and environment. The
     operating model is organised around the customer, better supporting integrated service
     delivery and giving greater focus to the different transport needs of Greater Sydney and
     regional NSW.

     Transport’s operating model

          Secretary of Transport                     Office of the Secretary

                                                                                           Point to Point
       Customer Strategy          Greater Sydney             Regional and Outer        Transport Commission
        and Technology                                          Metropolitan
                                                                                          Port Authority
                                     Sydney Trains               NSW Trainlink

                                     Sydney Metro                                       Office of Transport
                                                                                        Safety Investigation

                                 State Transit Authority
                                                                                   Transport Asset Holding Entity

                                              Infrastructure and Place
                                                                                       Customer division

                        Safety, Environment and Regulation                             Delivery division

                                                                                       Enabling division
                                Corporate Services
                                                                                       Regulation division
                                People and Culture

     Greater Sydney’s accountabilities are:                       Sydney Trains supports these by:
     • Integrating transport services for Greater                 • Operating passenger services
       Sydney customers and communities                           • Maintaining the Sydney rail network
     • Being the face of transport and engaging                     including expansions and integration with
       with customers, stakeholders and                             Sydney Metro
       community around integrated transport                      • Managing fleet maintenance
       choices                                                    • Providing access to the network to
     • Planning, building, maintaining and                          freight operators and third party
       operating the Greater Sydney transport                       passenger operators
       network                                                    • Controlling services and minimising
     • Procuring and managing service assets                        unplanned disruption on the network
     • Working together: Work in partnership
       with other transport divisions and across
       government on strategy, planning,
       delivery and operations

12   Sydney Trains Corporate Plan 2021/22
Transport Strategy and Plans
Transport for NSW is the lead agency of the NSW Transport cluster. Its role is to lead the
development of a safe, efficient, integrated transport system. Sydney Trains aligns and
contributes to the transport purpose via Transport’s 10-year Blueprint.

                                                                                                           Commonwealth
      Mandate                        Transport Administration Act 1988-Objectives
                                                                                                              Drivers

    Government        NSW Government                                          Premier’s charter letter -
                                                   Premiers Priorities
      agenda          key plocy priorities                                       portfolio priorities

                                                    Greater Sydney
                        Future Transport             Regional Plan             State Infrastructure
                         Strategy 2056            a metropolis of three             Strategy
                                                         cities

                                                                                                              National Policy Framework for Land Transport Technology)
  NSW Government
                                                                  Greater Sydney Regional Plan

                                                                                                                   (e,g. National Freight and Supply Chain Strategy,
      vision for       Future Transport Strategy 2056
                                                                   a metropolis of three cities
   future of NSW

                                                                                                                         Commonwealth Plans and guidelines
                                             Future Transport Strategy 2056

                     We’re making NSW a better place ot live, work and visit by connecting people
      Purpose
                         and communities and making journeys safer, easier and more reliable

                                              Transport’s 10 year Blueprint

   Transport plans
                                                                           Functional Plans
                               Division Plans                      (e.g. People Strategy, Financial
                                                                       sustainability roadmap)

   How we work                          Our values and our way of leading
     together                     Empowering; Creative; Courages; Caring; Sustainable

    What guides                                 Our cultural aspirations
    us each day           e.g Customer at the centre,; People at the heart; For the greater good

Future Transport Strategy 2056
                                                              Future Transport 2056 provides us with a
                                                              long term overarching vision.
                                                              Our mandate is to support the economic
                                                              development of the State, working to deliver
                                                              the NSW Government’s vision of integrated,
                                                              connected and liveable cities.

                                                                                     Sydney Trains Corporate Plan 2021-22                                                13
Transport’s 10 Year Blueprint
     Connecting to the future outlines the strategic direction of Transport. It sets out where we
     need to focus our efforts in the near term to move us towards our long term vision outlined
     in Future Transport 2056.

     To realise the vision, Transport has adopted    The outcomes-based approach encourages
     an outcomes-based approach. This helps          us to focus on the difference we make and
     us clearly demonstrate how our activities       not just the inputs or processes over which
     are aligned with the NSW Government’s           we have control. Our success is about the
     priorities and vision, as well as Transport’s   impact we make in our key strategic areas,
     strategic landscape.                            and we should measure and monitor the
                                                     tangible improvements to the quality of life
                                                     of the people we serve.

14   Sydney Trains Corporate Plan 2021-22
Sydney Trains Corporate Plan 2021-22   15
Sydney Trains
     Contributing together
     as part of the
     Transport family
16   Sydney Trains Corporate Plan 2021-22
Sydney Trains Corporate Plan 2021-22   17
Sydney Trains Strategy on a Page
       Sydney Trains has outlined its focus, supporting Transport’s strategy.

              Sydney Trains Plan 2020-21 – 2024-25
                      N
                    IO
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             D

                                                                                Our mission is to keep Sydney moving by delivering safe, clean,
             R
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                                                                                     reliable, customer-focused and efficient rail services.
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             Our purpose to make
                                         Priorities                  Operational excellence                          Customer                                  Sustainability
             NSW a better place to
                                                                           every day                                at the centre                               is our future
             live, work and visit
                                         Key Performance         • Timetable Delivery                       • Customer Satisfaction                     • Cost per car km
             Our long term vision        Indicators (KPIs)       • Peak (Service) Punctuality               • Lost Customer Minutes                     • Energy Usage
             Future Transport 2056                                                                                                                      • Program/project Benefits Delivery
             ‘connecting three cities’

             10 Year Blueprint
                                         Key Programs            •   ROC Ways of Working                    • Improve Customer Information              • Fit for the Future Organisation
                                         of Work                 •   Enterprise Workforce Management        • Customer Experience Promise                 Design
             Connecting our                                      •   Timetable Solution                     • Network Growth                            • Financial Sustainability
             customers’ whole lives                              •   Cyber Resilience                         - Digital Systems                         • Depot & Maintenance Program
                                                                 •   Technology-Enabled Workforce             - More Trains More Services               • Enterprise Portfolio Project
             Successful places                                   •   Cloud Transformation                     - Sydney Metro                              Management

             Strong economy and
             quality of life
                                         Commitments
                                                                                        Safety                                                          People
             Thriving people doing                                                   at our core                                                     at the heart
             meaningful work
                                         Key Performance         • Customer Injury Frequency Rate                                • Engagement
                                         Indicators (KPIs)       • Total Recordable Injury Frequency Rate                        • Diversity
                                                                 • Worksite Protection Incident Frequency Rate
             Greater Sydney
             Public Transport Mode                               • Customer Safety                                               • Enterprise Safety Culture
                                         Key Programs
             Share from 38% to 43%       of Work                 • Automatic Train Protection
             by 2024

                                                             For more info please visit intranet.sydneytrains.nsw.gov.au/strategy

       The Secretary for Transport has announced four key focus areas, which are:
       1     running our essential daily services
       2     putting the customer at the centre
       3     delivering our infrastructure program
       4     leveraging digital and innovation

       These align with our strategic commitments:
       •     operational excellence underpins the running of our services
       •     the customer is at the centre of everything we do
       •     which includes supporting the Transport infrastructure program
       •     digital and innovation contribute to the realisation of all our strategic objectives.

18     Sydney Trains Corporate Plan 2021-22
Contributing together as part of
the Transport family
Statutory obligations
Sydney Trains is a NSW Government agency constituted under the Transport
Administration Act (TAA) 1988.
Sydney Trains operates in line with the Statement of Expectations issued by TfNSW. It will
also operate in accord with the following agreements:

•   Rail Operations Agreement      An agreement between Sydney Trains and TfNSW
                                   addressing passenger services and network control

•   Track Access Agreement         An agreement between Sydney Trains and the
                                   Transport Asset Holding Entity (TAHE) providing
                                   Sydney Train access to the NSW rail network

•   Licensing, Agency and          An agreement between Sydney Trains, TAHE
    Maintenance Deed               and TfNSW licensing assets to Sydney Trains and
                                   addressing maintenance.

TAHE is a statutory State Owned                 Premier’s priorities
Corporation that holds rail property assets,
                                                In addition to the Transport outcomes, all
rolling stock and rail infrastructure in the
                                                NSW public sector agencies contribute to
Sydney metropolitan area and limited
                                                the Premier’s Priority of a world class
country locations in the State of NSW. TAHE
                                                public service.
makes these assets available to Sydney
Trains for their operations. It also provides   The Premier has set social priorities for
rail infrastructure to other operators under    the Government to measure and deliver
the terms of track access agreements.           in areas that need improvement. Sydney
                                                Trains continues to support best-practice
As a public transport operating agency, we
                                                productivity, digital capability and drive
share the common objectives stipulated in
                                                diversity within the organisation in line with
the TAA, reinforcing that the customer is at
                                                the priorities set by the Premier.
the centre of everything we do.
                                                The Transport cluster operates in a newly
The principal objective of Sydney Trains
                                                integrated structure and environment. The
under the Act is to: Deliver safe, reliable,
                                                operating model is organised around the
effective and efficient railway passenger and
                                                customer, better supporting integrated
network access services (freight and third
                                                service delivery and giving greater focus
party passenger services) in a financially
                                                to the different transport needs of Greater
responsible manner.
                                                Sydney and regional NSW.
As a rolling stock operator and rail
infrastructure manager under Rail Safety
National Law (NSW), Sydney Trains must
meet all relevant requirements of the Act.

                                                               Sydney Trains Corporate Plan 2021-22   19
Priorities and
     Commitments

20   Sydney Trains Corporate Plan 2021-22
Sydney Trains Corporate Plan 2021-22   21
Priorities and Commitments
     Our mission is to keep Sydney moving by delivering safe, clean, reliable, customer-
     focused and efficient rail services

                                                   PRIORITIES
     We must focus on our priorities to achieve our vision over the next three to five years.
     They tackle head-on the most consequential and significant challenges facing us as an
     enterprise.

     The three priorities are what matter most and will serve as a mechanism to drive change.

                    Operational
                    excellence                         Customer at                    Sustainability
                    every day                          the centre                     is our future
       Operational excellence               The customer continually       Sustainability ensures
       centres on the considered            pervades our thinking          our longevity so we
       and thoughtful planning of           from planning to delivery –    can continue to provide
       accessible, seamless,                putting the customer first     increased services to
       informed and safe journeys           is part of our DNA.            customers across the
       for our customers                                                   network.
       every day.

                                                COMMITMENTS
     A commitment is a foundation stone to support our customers and people to ensure we
     can deliver on our priorities.

                                  Safety at                               People at
                                  our core                                the heart

                       We are committed to every             The best attribute of
                       employee going home                   any organisation is high
                       safely at the end of each             performing teams. We aim to
                       shift and every customer              attract newcomers and keep
                       arriving safely at their              people engaged and proud to
                       destination.                          be working for Sydney Trains.

22   Sydney Trains Corporate Plan 2021-22
Operational excellence
                              every day
Operational excellence centres on the                      We create strong ways of thinking when
considered and thoughtful planning of                      presented with a problem, looking for long
accessible, seamless, informed and safe                    term sustainable solutions, always simplifying
journeys for our customers every day. It’s                 processes without compromising quality. We
about stabilising our operations to efficiently            encourage innovative thinking, without the
and effectively execute services to get our                fear of failure to implement new ways
customers to their destination on time.                    of working.
Planning is what drives our operational                    Considered planning allows us to deliver
excellence – we identify the issues, effectively           operational excellence and great customer
utilise resources and fix the plans before it              service. To make this work we need to use
impacts our customers through incidents on                 our resources and people effectively. All
the network.                                               the parts need to work together, thinking
                                                           systematically as an enterprise.
We have a proactive not reactive view to
our operational excellence. We’re not about
                                                           .
being superheroes when things go wrong,
we’re about keeping the superhero suit in
the wardrobe and putting our plans and
expertise in place.

 Key Deliverable                                               Measuring Success

 ROC Centre Ways of Working:                                   Improve timetable delivery
 Technologies and processes to enable the Rail
 Operations Centre (ROC) to realise its purpose as
 the network control hub of the business including             Sustain punctuality
 improved incident management, customer information
 and reporting.

 Enterprise Workforce Management:
 Digital transformation of roster planning and
 management to optimise staff utilisation, reduce safety
 non-compliance risk and increase employee flexibility
 through self-service and mobility.

 Timetable Solution:
 New timetable planning capabilities to deliver quality,
 safe and reliable timetables that allow for ongoing
 network capacity growth and new digital control
 system demands.

 Cyber Resilience:
 Make our IT and OT computer systems and networks
 more resistant to cyber threats. Improve our response
 to cyber-attacks.

 Technology - Enabled Workforce:
 Upskill and equip Train Crew and their support staff
 with mobile technology.

 Cloud Transformation:
 Build a highly resilient cloud platform, migrate key
 applications and improve.

                                                                             Sydney Trains Corporate Plan 2021-22   23
Customer at
                                    the centre
     Customer at the centre is focused around                     In our commitment to put the customer
     customer-centric thinking – shaping Sydney                   at the centre, we plan, analyse, innovate,
     Trains to deliver the wants and needs of our                 collaborate and implement carefully
     customers and stakeholders to ensure they                    formulated customer strategies.
     have consistent, memorable, accessible,
     seamless, informed and safe journeys that
     get them to their destination on time.
     We ‘think customer’ and are passionate
     about our customers, truly believing the
     customer comes first. We require all parts of
     Sydney Trains to see the world through their
     customer eyes. The customer continually
     pervades our thinking from planning to
     delivery – putting the customer first
     is part of our DNA.

       Key Deliverable                                            Measuring Success

       Improve Customer Information:                              Sustain customer satisfaction
       Improve customer information channels – leverage
       data and transition applications towards the target
       state architecture to decrease future maintenance          Reduce lost customer minutes
       costs.

       Customer Experience Promise:
       Uplift the customer experience through a Sydney
       Trains wide focus on customer service maturity.
       Repeatable and consistency of service and refresh of
       capability and presentation with a holistic focus on the
       whole precinct and mode.

       Network Growth: Coordination with
       Transport-related programs:
       • Digital Systems – modernise our signalling system
         and train control technology, transforming our
         railway to deliver up to 24 trains per hour.
       • More Trains More Services – part of Future Transport
         Strategy 2056 – designed to deliver benefits
         for customers by implementing digital systems,
         upgrading infrastructure and improving capacity.
       • Sydney Metro – Support the delivery of Sydney
         Metro City and Southwest which is currently being
         built under Sydney Harbour. It will interface with
         Sydney Trains at Chatswood, Martin Place, Central,
         Sydenham, Bankstown and St Marys.

24   Sydney Trains Corporate Plan 2021-22
Sydney Trains Corporate Plan 2021-22   25
Sustainability is
                                     our future
     Sustainability ensures our longevity as a                      Our sustainability lens looks at how we best
     government agency delivering to the people                     use taxpayer dollars to run the enterprise, be
     of NSW. We want to continue to provide                         an environmentally sustainable, and socially
     services to customers across Greater Sydney.                   responsible organisation and have a single
                                                                    source of truth for managing the portfolio
     We are a critical part of NSW’s future in
                                                                    of business and strategic projects in
     providing the community the ability to keep
                                                                    Sydney Trains.
     moving around Greater Sydney to find better
     ways to work and live.                                         For our financial stewardship with $41 billion
                                                                    of assets under management and circa $3.2
     With a continuous improvement lens on
                                                                    billion in annual operating costs, we will
     everything we do, we will continue to get
                                                                    continue to invest wisely on behalf of the
     better at what we do by learning from past
                                                                    people of New South Wales, with whom we
     lessons.
                                                                    have a collaborative relationship, providing
                                                                    the best passenger and freight transport
                                                                    solutions that serve a wide range of social
                                                                    and economic outcomes.

       Key Deliverable                                              Measuring Success

       Fit for the Future Organisation Design:                      Reduce unit cost
       Embed a customer-centric operating model and
       drive financial sustainability so we’re responsive and       Increase energy efficiency
       adaptive to future needs.
                                                                    Improve benefits delivery
       Financial Sustainability:
       Apply a tight fiscal lens to every aspect of our
       business to ensure we operate in a cost-effective way
       while delivering services to our customers and the
       communities we serve.

       Depot & Maintenance Program:
       Implement a revised fleet maintenance model

       Enterprise Portfolio Project Management:
       Single source of truth for all projects in Sydney
       Trains – one software tool to manage scope,
       schedule, risks, issues, benefits, actions, financials and
       interdependencies.

26   Sydney Trains Corporate Plan 2021-22
Sydney Trains Corporate Plan 2021-22   27
Our commitment to people at
     the heart and safety at our core
                                                    We are committed to enhancing and
                  People at                         increasing the skills and capability of our
                  the heart                         people so that we have a workforce that
                                                    keeps pace with change into the future and
                                                    are able to prioritise safety.
     Our people make the difference at Sydney
     Trains. They are passionate about serving      We encourage diversity, flexibility, inclusivity,
     our customers and take enormous pride in       creativity and innovation.
     their work and our history. We respect and     We want a fit for the future workforce that
     value our people.                              is talented, agile and highly capable. One
     Our focus is fixing and prioritising what      that keeps pace with increasing customer
     matters most to them. We are continuously      demands and significant digital investment
     seeking to improve their experience in their   and technological change.
     day-to-day work.

                  Safety at                         Our people demonstrate safe behaviours
                                                    and look out for one another. Our
                  the core                          people report safety concerns freely and
                                                    managers act on them. They understand
                                                    #safetytogetheritstartswithme.
     We cannot put our customer at the centre,
     ensure operational excellence and meet our     We focus on enhancing the health and
     regulation requirements without putting        wellbeing of our people and delivering
     safety at our core to protect the safety of    programs and solutions together to keep
     our employees, contractors and customers.      them safe.
     We are committed that every employee will      We continue to work towards building a
     go home safely at the end of each shift and    more mature safety culture, enhanced safety
     every customer will arrive safely at their     leadership and training, and the ongoing
     destination. Our leaders have regular safety   improvement of our systems and processes.
     interactions with our people about what is
     in place to ensure safety at all times.

28   Sydney Trains Corporate Plan 2021-22
Sydney Trains Corporate Plan 2021-22   29
We work within our SPACE behaviours.

     SPACE stands for:
     Safety - Promoting the core belief that                      Collaboration - Promoting open
     safety is our greatest priority and that all                 communication, working effectively
     injuries are preventable                                     across lines, accommodating different
                                                                  perspectives and sharing ideas
     Pride - Taking pride in your role, your
     presentation and recognising your value                      Excellence - Striving for excellence;
     within the organisation                                      continuously acting to exceed your
                                                                  own, the business and our customer
     Accountability - Owning your actions                         expectations, and acting with a focus on
     and being bold and pragmatic in decision-                    the optimum end result
     making, while expecting the same of
     your team

            Safety               Pride             Accountability           Collaboration            Excellence

       Key Deliverable                                            Measuring Success

       Enterprise Safety Culture:                                 Improve on employee engagement
       Shift the enterprise safety culture of Sydney Trains and
       NSW TrainLink from reactive/compliant to proactive/        Increase diversity and inclusion
       generative on the Hudson Safety Culture Ladder.
                                                                  Reduce safety incidents
       Automatic Train Protection:
       A train safety system designed for additional
       customer and train crew safety through ceiling speed
       supervision (prevents a train from travelling over
       a predetermined speed limit) and brake-to-target
       supervision (supervises the safe deceleration of a train
       e.g. approaching a signal to stop, railway crossing
       or worksite).

       Customer Safety:
       Pinpoint the main causes of customer injuries across
       the network and propose preventative solutions.

30   Sydney Trains Corporate Plan 2021-22
Sydney Trains Corporate Plan 2021-22   31
Sydney Trains is a NSW Government Agency
www.sydneytrains.nsw.gov.au
231 Elizabeth Street, Sydney NSW 2000 | PO Box K349 Haymarket NSW 1238

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© Transport for New South Wales

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