Corporate Social Responsibility Report 2018 - Boots UK

 
Corporate Social Responsibility Report 2018 - Boots UK
Corporate Social
Responsibility Report
                2018
Corporate Social Responsibility Report 2018 - Boots UK
Walgreens Boots Alliance

      Our 2018 Corporate Social Responsibility Report covers the fiscal year ended August 31, 2018.

      We are the first global pharmacy-led, health and wellbeing
      enterprise. Our purpose is to help people across the world lead
      healthier and happier lives.

   Overview                                                   1            Community                                             24              Workplace                                            62
A Message from Our Executive                                            Health and Wellbeing ........................... 26                   Employee Health and Wellbeing ....... 64
Chairman and Our Chief Executive                                                                                                               Our People Care: Giving back and
                                                                        Cancer Programs .. ................................. 30
Officer ........................................................... 1                                                                          supporting communities in
                                                                        Supporting Young People ................... 34                         Nottingham and Chicagoland........... 66
A Message from Our CSR Committee
                                                                          Our Impact: Supporting young people
Chairman .................................................... 2                                                                                  Our People Care: Volunteer
                                                                          with disabilities in the UK ................... 38
                                                                                                                                                 spotlight . . .............................................. 68
Our Vision, Purpose and Values .. ......... 3
                                                                        Corporate Giving ................................... 39
                                                                                                                                              Equal Opportunities.............................. 69
About Our Company ................................ 4
                                                                                                                                                Shared Values: Disability inclusion
CSR Highlights .......................................... 5                                                                                     at Chit Shing supplier in Asia . . ........... 73

Our Approach to CSR .............................. 6                       Environment                                           40           Health and Safety................................... 74

Our CSR Materiality Assessment .. ...... 10                             Energy ...................................................... 42
                                                                          Case Study: Beauty and
Stakeholder Engagement .................... 15                                                                                                About This Report .................................. 75
                                                                          sustainability in Boots UK .................. 48
Focus Stories                                                                                                                                 GRI Content Index . . ................................ 76
                                                                        Waste . . ...................................................... 49
  Our efforts to combat
  opioid abuse ......................................... 19                                                                                   Assurance Report . . ................................ 90

   Hurricane Recovery: Our commitment                                                                                                         Legal Notice ............................................ 92
   to providing access and care during                                     Marketplace                                           52
   large-scale disasters ........................... 21
                                                                        Our Approach to Responsible
   Dementia awareness in the UK ........ 23                             Sourcing .. ................................................. 54
                                                                          Transparency and traceability .......... 56

                                                                           Ethical sourcing . . ................................. 59

                                                                           Supplier diversity ................................. 61
Corporate Social Responsibility Report 2018 - Boots UK
A Message from Our Executive Chairman
and Our Chief Executive Officer

GRI Disclosure 102-14

At Walgreens Boots Alliance we believe
we can be a force for good, leveraging
our many decades of experience and
our international scale to care for people
and the planet.

We are pleased to present our annual
Corporate Social Responsibility (CSR)
Report, communicating our progress                           James Skinner (l), Stefano Pessina (r).
on the issues where we have significant
impact and can contribute the most
                                             businesses in The Consumer Goods                operations, including an independent
benefit. These include access to
                                             Forum (CGF) to work on phasing out the          review of specified indicators. In some
affordable healthcare, helping to
                                             refrigerants that do the most harm to the       areas, such as diversity in management,
prevent opioid abuse, collaborating with
                                             environment.                                    we are presenting data for the first time,
industry partners to address packaging
                                                                                             and in other areas we are committed
concerns, combating climate change           We believe that we can drive business
                                                                                             to putting processes in place to collect
and promoting diversity.                     results while benefiting society, and
                                                                                             information on our most material
                                             for that reason we focus on initiatives
The CSR agenda has taken center                                                              CSR topics.
                                             that contribute to our profit, generate
stage in the boardrooms of the world,
                                             enthusiasm among employees and                  It is humbling for us to see the many ways
changing the way companies think and
                                             customers, and positively contribute to         that Walgreens Boots Alliance employees
motivating them to take a long-term
                                             society. We build customer loyalty and          share our commitment to our CSR goals
view on business. CSR has certainly
                                             energize employees through initiatives          — in everything from raising funds for our
become a larger part of our day-to-day
                                             and partnerships such as Red Nose Day,          cancer charity partners to innovating to
lives as Executive Chairman and Chief
                                             Macmillan Cancer Support, ME to WE,             reduce waste and energy use — and for
Executive Officer. These days we find
                                             Vitamin Angels and Get a Shot. Give a           that we thank them. We also thank our
there is a CSR element to most projects
                                             Shot., while also helping children in need      generous customers for supporting the
that cross our desks. When people
                                             and supporting healthcare services.             causes we champion that help to reduce
think about developing and delivering
                                                                                             poverty and bring vital healthcare to
products, providing new services, caring     Walgreens Boots Alliance carried out
                                                                                             children around the world.
for customers, entering a business           an externally facilitated CSR materiality
partnership or being an employer of          assessment during fiscal 2018, engaging
                                                                                             James Skinner
choice, they are often thinking about        with numerous stakeholders to determine
                                                                                             Executive Chairman
sustainability and responsibility.           the CSR topics where we have the most
                                                                                             Walgreens Boots Alliance, Inc.
                                             impact. This assessment guided us on
The important issues of our day will be
                                             the disclosures contained in this report
solved only through collaboration. This                                                      Stefano Pessina
                                             and will also steer us in the future as
report describes the many ways we are                                                        Executive Vice Chairman and
                                             our CSR strategy evolves to address
engaging with stakeholders to work                                                           Chief Executive Officer
                                             emerging issues.
together on solutions. For example,                                                          Walgreens Boots Alliance, Inc.
we partner with other companies and          We are proud to present a third year of
government agencies to combat opioid         environmental, workplace and corporate          January 16, 2019
abuse and we are teaming up with other       giving data across our ongoing

                                                               Walgreens Boots Alliance Corporate Social Responsibility Report 2018 1
Corporate Social Responsibility Report 2018 - Boots UK
A Message from Our CSR
Committee Chairman

 GRI Disclosure 102-14

“Pharmacy is in a unique position to improve community
 health and wellbeing. We have a special mission;
 it’s our opportunity to change the world for the better.”

 Our Company broadened and deepened            Healthcare, including accessibility and        research to all types of cancer. Having
 our CSR work during fiscal 2018. We           affordability, is at the heart of our CSR      supported EORTC through fundraising in
 built on long-standing partnerships to        strategy, and this long-standing focus         Europe — especially through the efforts
 deliver vital healthcare services around      was confirmed by our CSR materiality           of our Alliance Healthcare employees —
 the world, extended our commitment            assessment. As a global healthcare             we are proud to be helping the EORTC
 to issues such as access to healthcare        company, it is our duty to deliver tangible    extend its model to other regions through
 and invested in programs to reduce our        health and wellbeing benefits through          collaboration.
 environmental impact. Now, more than          all that we do. Pharmacy is in a unique
                                                                                              Our stakeholders have told us that they
 ever, our customers and our stakeholders      position to improve community health and
                                                                                              care about ingredients and transparency
 expect us to make a positive contribution     wellbeing. We have a special mission; it’s
                                                                                              in the products we sell and we have made
 to communities and the planet.                our opportunity to change the world for
                                                                                              steps in this area, publishing a Chemical
                                               the better.
 Our CSR initiatives have become integral                                                     Policy Statement, which is summarized in
 to our employees and customers as they        Our commitment to long-term partnerships       this report.
 pour their hearts into our brand causes,      continued to bear fruit this year. Donations
                                                                                              I was so moved when I visited stores
 such as BBC Children in Need in the UK        from Walgreens over our four-year
                                                                                              affected by the hurricanes in Puerto
 and Red Nose Day in the U.S. Our CSR          partnership with Vitamin Angels have
                                                                                              Rico and Florida. Our customers and
 agenda makes everyone at Walgreens            helped provide life-changing vitamins
                                                                                              employees responded to these disasters
 Boots Alliance come together as a team        and minerals to more than 160 million
                                                                                              with extraordinary generosity, making
 and develop a common culture, enriching       children and women in at-risk populations.
                                                                                              donations to the Walgreen Benefit Fund,
 us personally and professionally, as          Since the start of the partnership with
                                                                                              local charities and the American Red Cross.
 we fulfill our Company purpose to help        United Nations Foundation in 2013,
                                                                                              They demonstrated our CSR values, doing
 people across the world lead happier and      Walgreens donations for Get a Shot. Give
                                                                                              everything they could to re-open stores
 healthier lives.                              a Shot. have helped provide more than
                                                                                              as quickly as possible to provide tangible
                                               34 million vaccines to communities in
 The publication of our 2018 CSR Report                                                       support in their communities.
                                               the developing world. Over eight years
 coincides with the 170th anniversary
                                               of supporting Baan Gerda, a program            I believe that our employees’ strong
 of the opening of the first Boots store.
                                               for HIV infected and affected children,        sense of belonging runs throughout our
 Boots UK has pioneered CSR work
                                               Boots Thailand employees have raised           businesses around the world and shows
 in many areas and has reported on
                                               more than 15 million Baht ($460,000) for       how rooted we are in our communities.
 sustainability for more than 40 years.
                                               the organization and dedicated many
 That example now extends throughout
                                               volunteer hours.                               Ornella Barra
 Walgreens Boots Alliance. I am proud
                                                                                              Co-Chief Operating Officer
 of Boots UK’s expanding efforts to raise      I would like to congratulate the European
 awareness about dementia and its              Organisation for Research and Treatment        Walgreens Boots Alliance, Inc.
 decades of community engagement in            of Cancer (EORTC), a CSR partner of ours       Chairman of the Corporate Social
 the Nottingham area, among many other         for more than seven years, for expanding       Responsibility Committee
 initiatives.                                  their infrastructure for clinical cancer
                                                                                              January 16, 2019

2   Walgreens Boots Alliance Corporate Social Responsibility Report 2018
Corporate Social Responsibility Report 2018 - Boots UK
Our Vision, Purpose and Values

                                                                                                           OVERVIEW
GRI Disclosure 102-16

Our vision

                                                                                                           COMMUNITY
Be the first choice for pharmacy, wellbeing and
beauty—caring for people and communities around the world

Our purpose

                                                                                                           ENVIRONMENT
We help people across the world lead healthier and happier lives

Our values
Walgreens Boots Alliance takes seriously its aim of inspiring

                                                                                                           MARKETPLACE
a healthier and happier world, as reflected in our core values:

Trust Respect, integrity and candor guide our actions to do the right thing

Care Our people and customers inspire us to act with commitment and passion

Innovation We cultivate an open and entrepreneurial mind-set in all that we do

                                                                                                           WORKPLACE
Partnership We work collaboratively with each other and our partners to win together

Dedication We work with rigor, simplicity and agility to deliver exceptional results

                                  Walgreens Boots Alliance Corporate Social Responsibility Report 2018 3
Corporate Social Responsibility Report 2018 - Boots UK
About Our Company

GRI Disclosures 102-3, 102-4, 102-9, 103-2, 103-3, 201-1

Walgreens Boots Alliance is the first global, pharmacy-led health and wellbeing
enterprise, with sales of $131.5 billion in the fiscal year ended August 31, 2018.

The three Divisions that make up our
                                                     WE*:
Company are Retail Pharmacy USA,
Retail Pharmacy International and
                                                     EMPLOY MORE THAN                    415,000 PEOPLE

                                                                                                                     25
Pharmaceutical Wholesale.

Additionally, Walgreens Boots Alliance
has a portfolio of highly regarded and
                                                                   ARE PRESENT IN MORE THAN                                                COUNTRIES
long-established product brands,
which we continue to grow on a global
scale. More information about our                          LARGEST RETAIL PHARMACY, HEALTH
                                                      ARE THE
Divisions and our owned brands can
be found on our corporate website.                    AND DAILY LIVING DESTINATION ACROSS THE
Walgreens Boots Alliance has                          U.S. AND EUROPE
a complex international supply
chain involving relationships with                    ARE A GLOBAL LEADER IN PHARMACY-LED, HEALTH AND
numerous suppliers in areas such as
pharmaceuticals, consumer products,
owned brands, business services,
                                                      WELLBEING RETAIL WITH MORE THAN                                     18,500
supply chain services, goods for our
operations and more.
                                                      STORES IN           11 COUNTRIES
Our principal executive offices are
                                                      RUN A GLOBAL PHARMACEUTICAL WHOLESALE AND DISTRIBUTION
located in Deerfield, Illinois, USA.
                                                      NETWORK WITH
                                                                              MORE THAN 390
                                                      DISTRIBUTION CENTERS
                                                                                                      ➜                      IN MORE THAN

                                                      20         COUNTRIES

                                                      ARE ONE OF THE WORLD’S                     LARGEST PURCHASERS
                                                      OF PRESCRIPTION DRUGS AND MANY OTHER
                                                      HEALTH AND WELLBEING PRODUCTS

*All figures are as of August 31, 2018, including equity method investments, using publicly available information for AmerisourceBergen.

4 Walgreens Boots Alliance Corporate Social Responsibility Report 2018
Corporate Social Responsibility Report 2018 - Boots UK
CSR Highlights*

MORE THAN            1,000                           SAFE MEDICATION DISPOSAL

KIOSKS IN WALGREENS STORES — MORE                                   THAN 410 TONS
(372 METRIC TONNES) OF MEDICATION COLLECTED AND
SAFELY DISPOSED OF

             RED NOSES:
                                   40M                     SOLD,
                                                                    $71M                     RAISED

GET A SHOT. GIVE A SHOT.                                  MORE THAN         34M                  LIFESAVING

VACCINES FOR CHILDREN                                AROUND THE WORLD

              BBC CHILDREN IN NEED:                       £11.5M ($18.6M) RAISED
WALGREENS BOOTS ALLIANCE                                           ENERGY USE:
                                                                                                 4%
                           15.3%
EMISSIONS:
                                                           FISCAL 2018             VS.   FISCAL 2016

HOW2RECYCLE                                     LABEL ON MORE THAN
                                                                                   600
WALGREENS OWNED BRAND PRODUCTS

                 75% CERTIFIED SUPPLY CHAIN SUSTAINABLE
                  PALM OIL USE IN CALENDAR 2017, IN BOOTS UK OWNED BRANDS

*Figures as of August 31, 2018 unless otherwise stated.

                                                           Walgreens Boots Alliance Corporate Social Responsibility Report 2018 5
Corporate Social Responsibility Report 2018 - Boots UK
Our Approach to CSR

    GRI Disclosures 101, 102-15, 102-17, 102-18, 102-20, 102-22, 102-23, 102-24, 102-26,
    102-29, 102-30, 102-31, 102-32, 102-46, 102-54, 103-1, 103-2, 103-3, 416-1, 417-1, 418-1

    Walgreens Boots Alliance touches millions of lives                                              Community
    around the world every day, through the medicines we                                       We strive to be a responsible neighbor
                                                                                               in the communities we serve around
    dispense and distribute, our convenient retail stores and                                  the world. We are taking actions to:
    our health and beauty products. We deliver healthcare
                                                                                               •	Support the health, wellbeing and
    and support communities through both our day-to-day                                             vitality of the communities we serve
    operations and our business values, and those essential                                    •	Enable young people to achieve
                                                                                                    their potential wherever they are in
    roles shape our approach to CSR.
                                                                                                    the world
                                                                                               •	Develop and mobilize our resources
Given our scale and our position at the              Sustainable Development Goals                  and partnerships in the fight against
intersection of healthcare, retail and               (SDGs), which we are committed to              cancer
beauty, we believe that we can make                  supporting.
a profound and positive impact on the
world.
                                                     Walgreens Boots Alliance anticipates           Environment
                                                     that the outcomes from the materiality
                                                                                               We are determined to protect the
During fiscal 2018 Walgreens Boots                   assessment will guide an evolution in
                                                                                               environment and do our part to ensure
Alliance conducted a thorough CSR                    our CSR strategy in the coming years,
                                                                                               it flourishes for future generations.
materiality assessment to identify                   along with a revision of our CSR goals
                                                                                               We understand our potential positive
the CSR material topics we should                    and the development of disclosures
                                                                                               impact and are taking actions to:
measure and against which we should                  and performance indicators to map
report our impact. The CSR materiality               our progress on material CSR topics       •	Reduce our energy consumption and
assessment process and outcomes are                  that emerged. It will ultimately help          emissions on a comparable basis*
explained on pages 10-14 of this report.             drive us to focus on those issues and          as defined by the Greenhouse Gas
                                                     opportunities where we can make the            Protocol
This exercise showed that many of the
                                                     greatest positive impact.
highest priority issues for stakeholders,                                                      •   educe the waste we create, on a
                                                                                                  R
and areas where we have the greatest                 For this report we continue to report        comparable basis*, and contribute
impact, are healthcare related: access               progress on our 12 existing CSR goals,       to the drive for increasingly circular
to affordable and quality healthcare,                grouped into four areas — Community,         economies through increased re-use
consumer health education and                        Environment, Marketplace and                 and recycling
prescription drug abuse. This outcome                Workplace — as follows:                   •	Develop plans to help achieve zero
supports our ongoing, healthcare-                                                                 net deforestation by 2020,
centered CSR strategy, which was                                                                  collaborating with other organizations
developed to reflect the nature of our                                                            in a global initiative
business and our stated purpose to                                                                 *	Excludes the impact of acquisitions, disposals
help people across the world lead                                                                    and any significant changes in existing
healthier and happier lives. It should                                                               operations.

also be noted that our CSR activities
and targets across the Company
are aligned with the United Nations

6   Walgreens Boots Alliance Corporate Social Responsibility Report 2018
Corporate Social Responsibility Report 2018 - Boots UK
Boosting shared value                            Our Approach to CSR, Our CSR
                                          Our aim is to lead by example and to             Materiality Assessment and About This
                                          maximize the impact of our initiatives,          Report sections (respectively).

                                                                                                                                         OVERVIEW
                                          especially in the area of health and
                                                                                           This report underwent the new GRI
                                          wellbeing. To boost shared value, our
                                                                                           Disclosure Review service, designed
                                          businesses support campaigns that
                                                                                           to help organizations improve the
                                          differentiate their commercial offers,
                                                                                           content of their reports by reviewing
                                          generate customer loyalty, energize
                                                                                           specific disclosures and determining
                                          employees and help to improve the health
  Marketplace                                                                              whether the organization has responded
                                          and wellbeing of millions of children. This

                                                                                                                                         COMMUNITY
                                                                                           to the information requests from the
We aim to do business fairly and with     means our CSR work is good for business,
                                                                                           requirements outlined in the GRI
integrity and are taking actions to:      people and the community.
                                                                                           Standards. More information pertaining
•	Create a global process that enables   Through these initiatives — such as Red          to the review can be found in the GRI
  transparency of ingredients and         Nose Day and ME to WE in the U.S., and           Content Index on page 76.
  their traceability for the exclusive    our support of BBC Children in Need in
                                                                                           Boundaries for information within this

                                                                                                                                         ENVIRONMENT
  consumer retail product brands          the UK — customers and employees are
                                                                                           report are evaluated based on the
  that we sell                            empowered to give back and have an
                                                                                           location and level of impact Walgreens
•	Continue to drive ethical sourcing     impact on child poverty and health.
                                                                                           Boots Alliance has on the topic, as
  practices across our supply chain,                                                       defined by GRI. Details on the boundary
                                          GRI Standards
  protecting human rights, supporting                                                      for each topic can be found in section
                                          This report has been prepared in
  diverse suppliers and engaging with                                                      introductions.
                                          accordance with the GRI Standards: Core
  suppliers around environmental

                                                                                                                                         MARKETPLACE
                                          option. GRI is the world’s most widely
  issues                                                                                   The United Nations
                                          used set of sustainability reporting
•	Work collaboratively with a global     standards and we engaged with GRI as we
                                                                                           Sustainable Development
  network of key external organizations   developed this report. We believe the CSR        Goals (UN SDGs)
  engaging in issues that carry the       materiality assessment described in this         Walgreens Boots Alliance is committed
  greatest social relevance to the        report on pages 10-14, together with the         to contributing to the implementation of
  markets and in the communities          disclosures that correspond to the material      the SDGs and we have mapped our CSR
  we serve                                                                                 disclosures in our table of material topics

                                                                                                                                         WORKPLACE
                                          topics that were identified through
                                          the assessment, provide enhanced                 and elsewhere in this report.
                                          transparency and credibility and will give
  Workplace                                                                                During fiscal 2018 we evaluated our
                                          our stakeholders greater confidence in our       performance on the SDGs through
We strive to treat our people with        CSR work. In addition, Walgreens Boots           participation in the SDG Evaluation
dignity and respect and are taking        Alliance plans to make a climate change          Tool, an assessment by Trucost, part of
actions to:                               submission to CDP (formerly the Carbon           S&P Global. Walgreens Boots Alliance
                                          Disclosure Project) for fiscal 2018, as it did
•	Proactively support the personal                                                        joined a group of more than a dozen
                                          the two previous years.                          companies in the inaugural application of
  health and wellbeing of our
  employees                               The GRI Content Index at the back of this        the tool, designed to enable companies
                                                                                           and investors to align their sustainability
•	Deliver our commitment to equal        report reflects the CSR material topics
                                          identified in the materiality assessment         strategies with the SDGs.
  opportunities for everyone across
  our employment practices, policies      — addressing the issues through which            The Trucost evaluation, published
  and procedures                          the Company has the most impact on the           after the end of fiscal 2018, provided
                                          environment, on society and communities
•	Continuously improve our robust        and on the economy.
                                                                                           a scorecard of Walgreens Boots
  approach to health and safety,                                                           Alliance’s overall SDG performance as
  actively caring for our employees and   This report aligns with the GRI reporting        well as individual scores for each goal,
  customers, throughout the Company       principles of stakeholder inclusiveness,         including positive contributions toward
                                          sustainability context, materiality and          the SDGs and areas of risk. Through our
                                          completeness. Information related to how         participation in the evaluation we gained
                                          the Company applies these principles can         insight that will help us to prioritize our
                                          be found in the Stakeholder Engagement,          focus on the SDGs where we have the
                                                                                           greatest impact.

                                                              Walgreens Boots Alliance Corporate Social Responsibility Report 2018 7
Corporate Social Responsibility Report 2018 - Boots UK
Targets                                         program (including the selection and
We are committed to setting measurable          approval of our CSR goals and the
targets to hold ourselves accountable.          oversight of our CSR policy statements)
                                                and our progress towards achieving
Our individual businesses are located           those goals. The Committee also
in different countries around the world         formally approves our annual CSR
with different infrastructure and market        report.
realities. Each business has a designated
CSR champion who coordinates the                At the Board level, the Nominating
setting of CSR targets relevant to              and Governance Committee reviews,
its local communities and context.              at least annually, our policies and
Targets are agreed with each business’          activities regarding sustainability and
                                                                                             Walgreens Boots Alliance is committed
leadership team. The Walgreens Boots            CSR and assesses our management
                                                                                             to the distribution of medicines in a safe
Alliance CSR Committee confirms,                of risks in those areas. The members
                                                                                             environment.
on an annual basis, the overarching             of the Nominating and Governance
Walgreens Boots Alliance CSR strategy           Committee are all independent
and goals and reviews divisional updates        directors.                                   improvement in pharmacy dispensing
throughout the year.                            Our Corporate Social Responsibility          are identified as material risks for
                                                Policy Statements are available on           the Company. Climate change risk
Corporate governance and                                                                     and plastics reduction are among
                                                our website under the “Governance
risk management                                 guidelines & policies” heading. These        sustainability issues included on the
Walgreens Boots Alliance believes                                                            Company’s risk watch list.
                                                statements shape our approach to
that strong corporate governance
                                                our sustainability and CSR activities
is an essential element to achieving                                                         Code of Conduct and
                                                and help ensure that our Divisions
our overall objectives and acting as a
                                                and businesses are working within
                                                                                             Business Ethics
responsible organization.                                                                    The Walgreens Boots Alliance Code of
                                                comparable parameters.
                                                                                             Conduct and Business Ethics supports
The Board of Directors of Walgreens
                                                Walgreens Boots Alliance maintains a         good governance of our behaviors and
Boots Alliance is committed to sound
                                                risk register that summarizes material       approach to CSR. It sets out the ethics
corporate governance and sets high
                                                Company risks and related mitigation,        and principles that are to be upheld by
standards for employees, officers and
                                                based on an analysis of financial,           each Division, business and corporate
directors. Our governance structure
                                                reputational, operational and regulatory     function within Walgreens Boots Alliance.
helps enable the Board to fulfill its
                                                impact. For material risks that are
fiduciary duties to our stockholders and                                                     The Code extends to all our officers
                                                identified, the Company develops
helps ensure the long-term success                                                           and employees no matter where they
                                                mitigation plans with clear allocation
of the Company. The Board exercises                                                          are located in the world. It also extends
                                                of responsibilities and timescales for
oversight of the Company’s strategic,                                                        to other parties acting on behalf of
                                                completion and works to ensure that
operational and financial matters,                                                           Walgreens Boots Alliance or any of its
                                                progress toward implementing these
including the elements and dimensions                                                        subsidiaries, such as consultants, agents,
                                                plans is monitored and reported. More
of major risks facing the Company.                                                           intermediaries or other representatives
                                                information on the risk management
                                                                                             of Walgreens Boots Alliance, including
Having appropriate oversight and                process and the material risks is
                                                                                             our Board of Directors.
governance of our CSR program                   included in Walgreens Boots Alliance’s
is critical to its success. Our CSR             most-recently filed Annual Report on         The confidential reporting telephone
Committee plays a leading role in               Form 10-K.                                   lines/website addresses listed in
providing this oversight and governance.                                                     Appendix A of the Code are managed
                                                In addition, the Company maintains a
The CSR Committee is chaired by our                                                          for Walgreens Boots Alliance by
                                                risk watch list, identifying certain risks
Co-Chief Operating Officer Ornella Barra                                                     independent companies that provide
                                                that have not fully developed or for
and includes senior executives from                                                          reporting services for hundreds of
                                                which the potential impact cannot be
our key businesses as well as the legal,                                                     companies worldwide. They are available
                                                accurately assessed.
human resources and communications                                                           24 hours a day, seven days a week
functions. The CSR Committee meets              Based on analysis of potential impacts       and in local languages. Information
regularly and, among other obligations,         on adjusted operating income and             received by the independent companies
is charged with reviewing our CSR               reputation, data privacy and continued       is relayed to the Walgreens Boots

8   Walgreens Boots Alliance Corporate Social Responsibility Report 2018
Alliance Compliance Office for further       development requirements for                confidentiality, integrity and availability
investigation and review as appropriate.     pharmacy staff; processes to                are maintained.
                                             ensure concerns about pharmacy
More information on our Corporate                                                        Under the leadership of our Global Chief

                                                                                                                                        OVERVIEW
                                             professionals’ fitness to practice are
Governance Guidelines, and the                                                           Information Security Officer, Walgreens
                                             referred to the appropriate regulatory
Code of Conduct, can be found on our                                                     Boots Alliance devotes significant
                                             body; compliance with safe storage,
corporate website.                                                                       resources to protect the security of
                                             preparation, dispensing, compounding,
                                                                                         our computer systems, data, networks
Customer, patient and                        sale and supply of medicinal products;
                                                                                         and other assets. Our IT department
                                             mechanisms for compliance with
product safety                                                                           maintains procedures to manage and
                                             standard operating procedures

                                                                                                                                        COMMUNITY
Walgreens Boots Alliance is committed                                                    escalate information security incidents.
                                             covering dispensing, pharmacist control
to the safe dispensing of medicines
                                             checks, patient counseling, record          Our global information security policies,
in our pharmacies, the wholesaling
                                             keeping, management of controlled           which are based on cybersecurity
and distribution of medicines in a safe
                                             drugs and narcotics, medicines date         frameworks such as the International
environment, and the production and
                                             checking, quality assurance, error          Organization for Standardization and
sale of high-quality health and beauty
                                             management and other issues; and            the National Institute of Standards
products. Pharmaceutical products

                                                                                                                                        ENVIRONMENT
                                             recording, management and reporting         and Technology, set the compliance
accounted for 72 percent of our sales
                                             of dispensing errors, including a formal    guidelines for our people, processes
in fiscal 2018, making distribution and
                                             review process and action planning          and systems. Walgreens Boots
dispensing of medications the most
                                             to minimize the risk of such errors         Alliance has programs in place to help
significant part of our business. In this
                                             occurring.                                  ensure adherence to security policies,
section of the report we discuss how we
address safety in pharmacy operations,                                                   control frameworks and regulatory
                                             All Walgreens Boots Alliance
                                                                                         requirements. We also periodically

                                                                                                                                        MARKETPLACE
dispensing and distribution. In the          businesses must have documented
Marketplace section of the report we                                                     engage independent third parties to
                                             processes in place to facilitate the
discuss product safety, information and                                                  conduct cybersecurity risk assessments.
                                             collection of key performance metrics
labeling in our owned brands.                on health and safety, including             The Company maintains a Data Security
                                             pharmacy incidents.                         Event Plan to effectively manage
All Walgreens Boots Alliance
pharmacy dispensing businesses                                                           and respond to information security
                                             To help ensure patient safety, our
annually review pharmacy operations                                                      incidents. In 2018, Walgreens Boots
                                             prescription labels are designed to

                                                                                                                                        WORKPLACE
for compliance with our Pharmacy                                                         Alliance established a new partnership
                                             meet both regulatory requirements and
Operations Governance Policy. Each                                                       with a third-party endpoint security firm
                                             our internal standards.
operating business completes a letter                                                    to proactively provide breach response
of representation highlighting whether       Data privacy and security                   services, in the event we should need
there are areas of noncompliance in          Throughout our operations, we               them. Additionally, following our
business procedures, with an action          receive, retain and transmit personal       leadership in 2017 as an early adopter of
plan stating when those areas will           information from customers and others.      chip credit card technology in our U.S.
be rectified. During fiscal 2018, the        This information is provided when           retail stores, Walgreens implemented
Walgreens Boots Alliance Patient Safety      they purchase products or services,         the process of tokenization as an added
Forum met three times. The meetings          fill prescriptions, enroll in promotional   layer of protection to our customers.
convened representatives from all            programs, participate in our customer       Walgreens Boots Alliance complies with
pharmacy dispensing businesses to            loyalty programs, register on our           global industry standards, including
share best practice operations, facilitate   websites or otherwise communicate           HITRUST Alliance CSF framework and
a culture of openness and shared             and interact with us. In addition,          the Payment Card Industry Data Security
learning and develop innovative patient      aspects of our operations depend upon       Standard.
safety solutions.                            the secure transmission of confidential
                                                                                         Moving forward, the Company will
                                             information over public networks. The
Annual pharmacy operations reviews                                                       continue to closely review, assess and
                                             security processes the Company has in
include monitoring procedures                                                            improve policies and procedures to
                                             place for all Walgreens Boots Alliance
for the professional qualifications                                                      help ensure the integrity of data and
                                             information technology (IT) systems
of pharmacists and employees in                                                          the protection of our customer, patient,
                                             and resources, our businesses, and all
pharmacy-related positions; processes                                                    employee and company data.
                                             respective employees, contractors and
to ensure compliance with professional       third parties help ensure that security,

                                                               Walgreens Boots Alliance Corporate Social Responsibility Report 2018 9
Our CSR Materiality Assessment

      GRI Disclosures 102-15, 102-21, 102-29, 102-43, 102-44, 102-46, 102-47, 103-1, 103-2, 103-3

To better understand our                         Forum for the Future worked with                   and CSR managers and executives
environmental, social and economic               us to identify internal and external               in determining the impact of the
impacts throughout our operations,               stakeholders to interview, including               CSR material topics, taking into
Walgreens Boots Alliance conducted a             suppliers, employees, customers, the               consideration how far or wide the
thorough CSR materiality assessment              media, nonprofit groups, investors and             impact is, the magnitude of the impact
during fiscal 2018. The aim of the               regulatory bodies. The stakeholders                and the significance of the impact in
assessment was to encourage insightful           reflect the diverse and global nature              the world. The outcome of this exercise
stakeholder dialogue, to inform our              of Walgreens Boots Alliance, spanning              is reflected in the X-axis of our CSR
evolving sustainability strategy and             multiple countries and businesses.                 materiality matrix.
to form the basis for our public CSR             The assessment included 60 in-depth
                                                                                                    The matrix was validated with key
reporting. The assessment included               stakeholder interviews. In addition,
                                                                                                    stakeholders and refined appropriately.
horizon scanning: identifying emerging           through a third party, we conducted
topics that could become a focus for the         surveys with thousands of customers                By going through this process of
Company’s sustainability efforts in the          in our two largest markets: the U.S. and           identifying material CSR issues, we
future.                                          the UK.                                            endeavor to adhere to best practices in
                                                                                                    corporate sustainability reporting. The
Our size means that we can have a                In the interviews and surveys, we
                                                                                                    GRI Content Index at the back of this
significant economic impact in the               asked stakeholders about a wide range
                                                                                                    report provides a guide for readers to
countries and regions where we do                of potential topics. Stakeholders were
                                                                                                    find disclosures related to the material
business. Our economic performance               asked to indicate how much Walgreens
                                                                                                    topics. Our definition of material for
is the bedrock of our CSR commitments            Boots Alliance’s performance on these
                                                                                                    CSR purposes is distinct from the
because it enables us to promote                 issues influenced their assessments of
                                                                                                    definition of that term that may be used
health, wellbeing and sustainability             the Company and decisions whether to
                                                                                                    by the Company for other purposes.
through employment, investment,                  engage with the Company. After a first
initiatives and corporate giving. For            tier of interviews, we refined our list            This report reflects insights from the
this reason, our overall mission as a            of potential material topics and added             materiality assessment in a number of
business, and our competitive strategy,          issues brought up by stakeholders.                 ways: more robust disclosure on higher
were central to our process of defining          Through additional research, we also               priority topics, including additional data
our material CSR issues.                         considered the material CSR issues                 in some cases; further explanation of
                                                 identified by our corporate peers                  our management approach to material
We engaged global nonprofit Forum for
                                                 and by retail and pharmacy industry                topics; and a commitment to develop a
the Future to guide us on the materiality
                                                 groups.                                            thorough management approach and
assessment, which was conducted
                                                                                                    identify key metrics for future reporting
following GRI reporting requirements.            Data from the interviews and from
                                                                                                    on our progress on the highest priority
Through stakeholder engagement                   the surveys of customer panels were
                                                                                                    topics, including access to affordable
for the assessment, we identified the            used to assign a stakeholder priority
                                                                                                    and quality healthcare and consumer
material topics that merit inclusion in          to each topic or issue, after applying a
                                                                                                    health education and marketing.
this report, which are those that can            methodology to calculate the relative
                                                                                                    More information on the processes
reasonably be considered important               importance of each. These priorities
                                                                                                    surrounding the development of this
to reflect our Company’s economic,               are shown on the Y-axis of our CSR
                                                                                                    report can be found in the About This
environmental and social impacts or              materiality matrix.
                                                                                                    Report section on page 75.
those that may impact the decisions of
                                                 Forum for the Future then guided
stakeholders.
                                                 a group of Walgreens Boots
                                                 Alliance subject matter experts

10   Walgreens Boots Alliance Corporate Social Responsibility Report 2018
CSR materiality matrix
The following matrix shows the issues that were deemed material to our Company from a CSR
perspective. Shading indicates higher, moderate and lower priority topics, and color coding

                                                                                                                                                                           OVERVIEW
indicates how each topic aligns with our four CSR focus areas and our governance practices.

                                                                                                                                                                           COMMUNITY
                                                                                                                                                 Community
      Influence on stakeholder assessments and decisions

                                                                                                                                                 Environment
                                                                                             higher priority
                                                                                                                                                 Marketplace
                                                                                                                                                 Workplace
                                                                                                                                                 Governance

                                                                                                                                                                           ENVIRONMENT
                                                                                                                                                                           MARKETPLACE
                                                                                                      moderate priority

                                                           lower priority

                                                                                                                                                                           WORKPLACE
                                                               Significance of Walgreens Boots Alliance’s impacts

   Access to affordable and                                                    Product labeling and                        Waste management
   quality healthcare                                                          transparency
                                                                                                                           Community engagement
   Product safety                                                              Corporate governance                        and partnerships

   Consumer health education                                                   Environmental impacts                       Animal testing
   and marketing                                                               of materials
                                                                                                                           Energy use and climate impacts
   Responsible and ethical                                                     Packaging
   supply chains                                                                                                           Product end-of-life
                                                                               Employee wages and
   Employee health, safety                                                                                                 Tobacco use
                                                                               hiring practices
   and wellbeing                                                                                                           Supplier diversity
                                                                               Diversity and inclusion
   Prescription drug abuse                                                                                                 Deforestation
                                                                               Cancer cure and prevention
   Data privacy and security                                                                                               Water consumption and use
                                                                               Chemical use and management

                                                                                                 Walgreens Boots Alliance Corporate Social Responsibility Report 2018 11
Mapping of CSR material topics
In the following table we define our material topics — the moderate and higher priority issues
on the matrix — and map them to the corresponding GRI Topic Specific Standards, which are
included in this report, and to the UN SDGs.

                                                                                   Corresponding GRI Topic
  Material Topic              Definition                                           Specific Standard(s)        Corresponding UN SDG(s)

                              Supporting Walgreens Boots Alliance
      Access to               customers, employees, community members              This issue does not map
      affordable and          and other stakeholders to easily access              directly to a GRI Topic
      quality healthcare      affordable, quality prescriptions, immunizations     Specific Standard
                              and health services

                              Ensuring that products sold, including their
                                                                                   GRI 416: Customer Health
      Product safety          ingredients, meet rigorous safety standards that
                                                                                   and Safety
                              in some cases go above and beyond regulation

                              Through campaigns and other communication
      Consumer                tools, raising awareness among consumers             This issue does not map
      health education        and sharing information about critical health        directly to a GRI Topic
      and marketing           issues, prevention tips and other health-related     Specific Standard
                              information, such as smoking cessation

                              Driving good practices across Walgreens Boots
                              Alliance’s supply chain, protecting human
      Responsible and                                                              GRI 414: Supplier Social
                              rights, supporting diverse suppliers and
      ethical supply chains                                                        Assessment
                              engaging with suppliers around environmental
                              and social issues

                              Offering benefit packages, workplace conditions
      Employee health,        and other support systems to help ensure the
                                                                                   GRI 401: Employment
      safety and wellbeing    health, safety and wellbeing of all Walgreens
                              Boots Alliance employees

                              Investing in or supporting external community
                              solutions, and/or providing programs,                This issue does not map
      Prescription
                              information or other support to communities and      directly to a GRI Topic
      drug abuse
                              individuals in the U.S. and elsewhere, to fight      Specific Standard
                              prescription drug abuse

                              Working to protect Walgreens Boots Alliance
      Data privacy and        customers’ and employees’ data and privacy,
      security                and investing in the security of information         GRI 418: Customer Privacy
                              technology systems

                              Collecting and tracking product information from
      Product labeling and    suppliers, and providing consumers with the          GRI 417: Marketing and
      transparency            information they care about in a clear, accessible   Labeling
                              and thorough way

                              Ensuring Walgreens Boots Alliance is led             Covered in General
      Corporate               internally with the highest standards of             Disclosures (Governance)
      governance              governance, and that all employees, officers
                                                                                   GRI 205: Anti-corruption
                              and directors practice sound ethics

                              Working with suppliers to help ensure
                              that raw materials are sourced in the most           GRI 417: Marketing
      Environmental
                              environmentally appropriate way possible, or         and Labeling
      impacts of materials
                              eliminated or replaced where environmental
                              impact cannot be reduced

12 Walgreens Boots Alliance Corporate Social Responsibility Report 2018
Corresponding GRI Topic
Material Topic                   Definition                                       Specific Standard(s)           Corresponding UN SDG(s)

                                 Working to reduce negative impacts
                                 of product packaging, including using
    Packaging                    recycled/recyclable packaging, eliminating       GRI: 301: Materials
                                 chemicals of concern from packaging and
                                 other steps

                                 Executing leading hiring practices and
                                 offering compensation to Walgreens
    Employee wages and
                                 Boots Alliance employees at all levels           GRI 202: Market Presence
    hiring practices
                                 and locations, including equal pay across
                                 genders and a living wage

                                 Attracting diverse employees, increasing
                                 opportunities for all staff through
                                                                                  GRI 405: Diversity and
    Diversity and inclusion      transparent career progression plans and
                                                                                  Equal Opportunity
                                 promoting an agile and flexible working
                                 culture

                                 Raising awareness about cancer risk
                                 factors and prevention, supporting
                                                                                  This issue does not map
    Cancer cure                  individuals with cancer care, reducing sales
                                                                                  directly to a GRI Topic
    and prevention               of products that are known or at risk to be
                                                                                  Specific Standard
                                 carcinogenic and/or investing in cancer
                                 cure research efforts

                                 Selecting safe materials, eliminating
                                 ingredients deemed to be a risk, and             This issue does not map
    Chemical use and
                                 helping to ensure safe use throughout their      directly to a GRI Topic
    management
                                 life cycle, including sourcing, transport,       Specific Standard
                                 storage, use and production

                                 Responsibly and sustainably managing
                                 waste at stores, offices and other facilities,
    Waste management                                                              GRI 306: Effluents and Waste
                                 including reducing, reusing, recycling and
                                 composting

                                 Working with or otherwise supporting
    Community engagement         nonprofit organizations, community groups
                                                                                  GRI 413: Local Communities
    and partnerships             and other external organizations to support
                                 their social or environmental impact

                                 Reducing or eliminating the testing
                                 of products or ingredients on animals            This issue does not map
    Animal testing               whenever possible, and/or contributing           directly to a GRI Topic
                                 to efforts (i.e. research) to support other      Specific Standard
                                 means of safety testing

                                 Working with upstream suppliers
                                 and facilities managers to reduce the            GRI 302: Energy
    Energy use and
                                 greenhouse gas emissions associated with
    climate impacts                                                               GRI 305: Emissions
                                 Walgreens Boots Alliance’s footprint and
                                 supply chain

    In addition to the GRI Topic Specific Standards mapped to the CSR material topics in the table, we report
    on the following, which we consider fundamental to our social license to operate and to our efforts to
    be a good corporate citizen — GRI 201: Economic Performance; GRI 203: Indirect Economic Impacts; GRI 206:
    Anti-competitive Behavior; and GRI 415: Public Policy.

                                                                     Walgreens Boots Alliance Corporate Social Responsibility Report 2018 13
The definitions for the material topics             roduct end-of-life: Working to
                                                   P                                       eforestation: Working to
                                                                                          D
that were considered lower priority                reduce the environmental impact        responsibly source products and
are as follows:                                    of sold products and offering          ingredients in order to reduce
                                                   consumers product and packaging        deforestation, which destroys plant
                                                   disposal information to help protect   and animal habitats, affects local
                                                   the planet                             communities and impacts climate
                                                                                          change
                                                    obacco use: Selling of tobacco
                                                   T
                                                   products in our stores in North         ater consumption and use:
                                                                                          W
                                                   America                                Working to reduce water use
                                                                                          associated with facilities,
                                                    upplier diversity: Procuring
                                                   S
                                                                                          to provide consumers with
                                                   products and services from a
                                                                                          information on proper disposal of
                                                   diverse supplier base to foster
                                                                                          flushable products and to reduce
                                                   sustainable communities
                                                                                          ingredients in rinse-off products
                                                                                          that could potentially harm the
                                                                                          environment

14   Walgreens Boots Alliance Corporate Social Responsibility Report 2018
Stakeholder Engagement

   GRI Disclosures 102-21, 102-29, 102-40, 102-42, 102-43, 102-44, 102-46

  Engaging and collaborating with our stakeholders helps us to address
  the most relevant sustainability issues for our Company. We regularly
  consult with our stakeholders, internal and external, to seek their feedback
  on our performance in the areas where we have the greatest economic,
  environmental and social impact.

Dialogue with stakeholders across the           engagement carried out for preparing
world provides us with a broad and              the CSR materiality assessment
diverse understanding of their evolving         described elsewhere in this report, as
priorities and of issues that are emerging      well as regular ongoing engagement.
as potential priorities in the future.          Issues brought to our attention by
Ultimately, this helps enable us to deliver     stakeholders are escalated to our CSR
products and services that make positive        Committee.
impacts throughout our lines of business.
                                                We maintain an open door at all times
We identify relevant stakeholders in a          for stakeholder feedback on our CSR
variety of ways. Stakeholders impacted          reporting and strategy. One way to
by our business and who influence               reach us is by email at CSR@wba.com.
our business — such as customers,                                                                Customers and pharmacists are among
stockholders and nonprofit groups —                                                              our key stakeholder groups.
frequently approach us with issues. We
also engage stakeholders proactively
on matters where we feel we can have
significant impact, such as in the health
and wellbeing arena, and also on topics
where we are aware of evolving societal
expectations. We also endeavor to
engage with stakeholders representing
a range of sectors, geographies,
organization types and sizes.

The table in this section describes the
form and frequency of engagement with
key categories of stakeholders during
fiscal 2018, their expectations, matters
they raised and actions we have taken.
The table content reflects stakeholder

                                                                  Walgreens Boots Alliance Corporate Social Responsibility Report 2018 15
Expectations/issues that
  Stakeholders                        Mechanism for engagement              arose through engagement            Actions taken

  Non-governmental                   •	At a minimum, quarterly            •	Consumer health education        •	Mental health education and
  organizations (NGOs)                 meetings with key charity              and marketing                      resources for veterans
                                       partners                            •	Product safety                   •	Expanded UK dementia
                                     •	Formal yearly feedback with        •	Community engagement and           awareness campaign
                                       key charity partners                   partnerships                     •	Trained cancer information
                                     •	Regular and ad hoc meetings,                                             pharmacists
                                       as well as conference                                                   •	Chemical Policy Statement
                                       participation with NGOs;                                                •	Collaboration on personal care
                                       frequency varies from business                                            products rating system with The
                                       to business and from group                                                Sustainability Consortium (TSC)
                                       to group

  Stockholders, investors, lenders   •	Annual stockholders meeting        •	Prescription drug abuse          •	Expansion of opioid abuse
                                     •	Frequent dialogue through our      •	Access to affordable and           prevention programs and
                                       investor relations team               quality healthcare                  partnerships
                                     •	May 2018 sell-side analyst         •	Tobacco use                      •	Copay support for patients
                                       event, participation in investor                                        •	Disaster response and
                                       conferences at least twice                                                enhanced preparedness to
                                       yearly                                                                    provide healthcare access
                                     •	Annual submission of CDP                                               •	Tobacco removed from pilot
                                       Climate Change questionnaire                                              project stores in Gainesville,
                                                                                                                 Florida

  Government bodies and              •	Weekly or more frequent            •	Energy use and climate impacts   •	Energy efficiency investments
  agencies                             meetings with government            • Packaging                         •	Established refrigerant baseline
                                       agencies                            • Waste management                    in our main markets
                                     •	Weekly or more frequent            • Prescription drug abuse           •	Joined UK Plastics Pact
                                       dialogue with membership                                                •	Expansion of opioid abuse
                                       associations                                                              prevention programs and
                                     •	Consultation responses at                                                partnerships
                                       national and international levels
                                     •	Quarterly industry panels

  Internal stakeholders              •	Annual employee performance        •	Employee health, safety          •	U.S. parental leave benefit and
                                       reviews/appraisals                    and wellbeing                       other benefit updates
                                     •	Quarterly and/or annual            •	Employee wages and hiring        •	U.S. wage increase
                                       employee feedback surveys,            practices                         •	Walgreens Boots Alliance
                                       varies from business to                                                   diversity and inclusion
                                       business                                                                  leadership goal
                                     •	Ethics, safety, compliance,                                            •	UK gender pay gap, actions
                                       development and other                                                     taken
                                       training — frequency varies
                                       from business to business and
                                       from role to role
                                     •	Daily Company and business
                                       communications through email,
                                       intranet and bulletin boards
                                     •	Quarterly town hall meetings
                                       with senior leadership

16 Walgreens Boots Alliance Corporate Social Responsibility Report 2018
Expectations/issues that
Stakeholders                     Mechanism for engagement               arose through engagement             Actions taken

Suppliers                       •	Annual supplier conferences        •	Prescription drug abuse            •	Partnership on expansion
                                •	Quarterly joint business           •	Energy use and climate impacts       of Safe Medication Disposal

                                                                                                                                                OVERVIEW
                                  plans meetings with selected        •	Product safety                       Kiosks
                                  suppliers                                                                 •	Collaboration on personal
                                                                                                              care products rating system
                                                                                                              with TSC

Communities                     •	Daily, through our retail          •	Diversity and inclusion            •	Unconscious bias training for
                                  pharmacies and CSR initiatives      •	Prescription drug abuse              Walgreens store employees

                                                                                                                                                COMMUNITY
                                •	Annual campaigns with charity      •	Access to affordable and quality   •	Expansion of opioid abuse
                                  partners                              healthcare                            prevention programs and
                                •	Daily response to issues raised                                            partnerships
                                  on social media                                                           •	Community health events, flu
                                                                                                              shot vouchers

Customers (pharmacy benefit     •	Always-on Walgreens and            •	Access to affordable and quality   •	Copay support for patients
managers (PBMs), pharmacists,     Boots UK customer satisfaction        healthcare                          •	Community health events, flu

                                                                                                                                                ENVIRONMENT
consumers, patients)              surveys                             •	Product labeling and                 shot vouchers
                                •	Corporate website, business          transparency                        •	HIV testing
                                  websites                            •	Data privacy and security          •	Chemical Policy Statement
                                •	Social media                       •	Packaging                          •	Package label enhancements
                                •	Daily, through our retail                                                •	Continued information security
                                  pharmacies and CSR initiatives                                              efforts

Academics                       •	Face-to-face bi-annual             •	Product safety                     •	Chemical Policy Statement

                                                                                                                                                MARKETPLACE
                                  meetings                            •	Chemical use and management        •	Mica, talc suppliers survey
                                •	Regular guest-speaker slots        •	Responsible and ethical supply     •	Adopted employer pays
                                •	Presentations at scientific          chains                                principles
                                  meetings several times a year       •	Consumer health education          •	Promotion of safe medication
                                                                        and marketing                         use and regimen adherence
                                                                      •	Access to affordable and
                                                                        quality healthcare

                                                                                                                                                WORKPLACE
Media                           •	Media releases and social          •	Consumer health education and      •	Mental health education and
                                  media most weekdays                   marketing                             resources for veterans
                                •	Quarterly streaming of earnings    •	Product safety                     •	Expanded UK dementia
                                  call with analysts, twice                                                   awareness campaign
                                  yearly streaming of executive                                             •	Trained cancer information
                                  participation in investor                                                   pharmacists
                                  conferences                                                               •	Chemical Policy Statement
                                •	Media interviews

Peers                           •	Ad-hoc meetings and regular        •	Data privacy and security          •	Continued information security
                                  dialogue through membership         •	Product labeling and                 efforts
                                  organizations                         transparency                        •	Collaboration on personal care
                                                                                                              products rating system with
                                                                                                              TSC

                                                                 Walgreens Boots Alliance Corporate Social Responsibility Report 2018 17
Industry organizations
and networks
Walgreens Boots Alliance’s work with a
number of industry organizations and
networks is central to our CSR agenda,
as we believe that collaboration is key to
being a force for good.

Our Company’s leaders are actively
involved on the boards of a number of
industry organizations and networks
that have CSR agendas that we support.
Walgreens Boots Alliance’s Co-Chief
Operating Officer Alex Gourlay and
Walgreens President of Operations
Richard Ashworth both served on the
                                             We engage with our customers through surveys, websites, social media and in our stores.
board of the U.S. National Association
of Chain Drug Stores (NACDS) during
fiscal 2018. Co-Chief Operating Officer      As a member of the CGF, Walgreens               the learnings from this work to influence
Ornella Barra served on the board            Boots Alliance has pledged to                   our business approach globally on this
of the International Federation of           follow the group’s resolutions and              important topic.
Pharmaceutical Wholesalers (IFPW)            commitments on health and wellness,
                                                                                             Walgreens Boots Alliance also
and as a Trustee of IFPW Foundation,         ethical supply chains (including modern
                                                                                             continued its involvement with the
whose work includes supply chain             slavery), food waste, refrigerants and
                                                                                             Collaboration for Healthier Lives,
safety initiatives and collaboration with    deforestation, among other issues.
                                                                                             a CGF initiative to explore ways to
Gavi, the Vaccine Alliance, to improve       More information on those resolutions
                                                                                             help customers shop for healthier
the access and availability of vaccines      is available on the CGF website at
                                                                                             products through a series of projects
worldwide.                                   www.theconsumergoodsforum.com
                                                                                             in cities around the world. In fiscal
                                             and our response and progress is
Walgreens has worked for a number                                                            2018 Walgreens stores in Hagerstown,
                                             detailed on pages 47, 55-57 and 59-60
of years with a group of U.S. retailers                                                      Maryland participated, along with
                                             of this report.
and consumer goods companies on the                                                          other retailers and consumer goods
cross-industry, collaborative Beauty and     During fiscal 2018 we also established          companies, in a campaign called One
Personal Care Products Sustainability        a steering committee with senior                for Good, part of the Collaboration
Project, an initiative coordinated by        appointments from across our                    for Healthier Lives. The campaign, in
Forum for the Future, an independent,        businesses to provide further strategic         partnership with local public health
international nonprofit working to solve     support and drive for the internal              authorities, supported the community in
complex sustainability challenges. More      processes and working groups                    adopting healthier diets and lifestyles
about this collaboration can be found in     delivering our commitments.                     by encouraging consumers to make the
the Marketplace section of this report.                                                      healthier choice.
                                             During fiscal 2018, following a CGF
The Consumer Goods Forum                     board meeting and agreement that the
(CGF)                                        industry must act on the issue of plastic
Our Chief Executive Officer, Stefano         waste, Walgreens Boots Alliance joined
Pessina, serves on the board of the          one of four CGF task forces created
CGF, a prominent global association of       in relation to the issue. The Company
retailers and manufacturers that looks       joined the global Inspiring Participation
to drive positive change and efficiency      task force, focused on increasing
around the world for the benefit of both     consumer awareness about recycling
people and the planet, as well as our        and recyclability. The Company will use
business.

18 Walgreens Boots Alliance Corporate Social Responsibility Report 2018
Focus — Our efforts to combat opioid abuse

                                                                                                                                         OVERVIEW
GRI Disclosures 103-2, 103-3, 301-3

                    Now more than ever, the United States                                During fiscal 2018 Walgreens expanded

                                                                                                                                         COMMUNITY
                    needs collaborative solutions to the opioid                          its ongoing multi-million dollar effort to
                                                                                         help combat overdose-related deaths.
                    epidemic. Opioid abuse is devastating
                                                                                         This expansion built on our influence as
                    families and entire communities, and the                             a leader in the retail pharmacy industry
numbers continue to rise. As of 2017, the Centers for                                    and presence in communities across the
                                                                                         country. Walgreens focuses on saving
Disease Control and Prevention estimates that more than                                  lives by prioritizing efforts to curb

                                                                                                                                         ENVIRONMENT
115 people in the United States die from an opioid overdose                              the misuse and abuse of prescription
                                                                                         drugs through a medication disposal
every day. Given its scale of operations and reach in local
                                                                                         program, a teen awareness and
communities, Walgreens can have significant impact on                                    education campaign and collaboration
this issue.                                                                              with government bodies to expand
                                                                                         the availability of opioid overdose

                                                                                                                                         MARKETPLACE
                                                                                         antidotes.

                                                                                         Walgreens enlarged its medication
                                                                                         disposal program, the first national
                                                                                         effort of its kind by a retailer, through
                                                                                         a partnership with leading healthcare
                                                                                         organizations AmerisourceBergen,
                                                                                         Pfizer and Prime Therapeutics. As

                                                                                                                                         WORKPLACE
                                                                                         of the end of fiscal 2018 Walgreens
                                                                                         had installed more than 1,000 safe
                                                                                         medication disposal kiosks at its
                                                                                         retail pharmacies, with a goal to
                                                                                         reach approximately 1,500 kiosks.
                                                                                         The kiosks are designed for safe and
                                                                                         convenient disposal of unwanted,
                                                                                         unused or expired medications.
                                                                                         Between May 2016, when the kiosk
                                                                                         program launched, and August 31,
                                                                                         2018, Walgreens collected and safely
                                                                                         disposed of more than 410 tons (372
                                                                                         metric tonnes) of medication.

                                                                                         Walgreens also worked to raise
                                                                                         awareness and educate teenagers
                                                                                         about opioid abuse through the
                                                                                         #ItEndsWithUs campaign, introduced
                                                                                         in September 2017. Walgreens reached
                                                                                         thousands of young people with the
Safe medication disposal kiosks are designed for safe and convenient disposal
                                                                                         campaign through its sponsorship of
of unwanted, unused or expired medications.                                              five WE Day events during fiscal 2018.

                                                               Walgreens Boots Alliance Corporate Social Responsibility Report 2018 19
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