COUNTY OF LOS ANGELES DEPARTMENT OF PUBLIC HEALTH ORDER OF THE HEALTH OFFICER
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COUNTY OF LOS ANGELES DEPARTMENT OF PUBLIC HEALTH
ORDER OF THE HEALTH OFFICER
Protocols for Retail Establishments
Opening for In-person Shopping: Appendix B
Recent updates: (Changes are highlighted in yellow)
11/28/20: All non-essential retail businesses are limited to 20% maximum indoor occupancy
pursuant to the Temporary Targeted Safer at Home Order for Control of COVID-19. Essential
Retail Businesses are limited to 35% maximum indoor occupancy.
11/19/20: All non-essential retail businesses must be closed for in person retail operations
between the hours of 10:00p.m. to 5:00a.m. The retail business may remain open for delivery
and curbside pick-up during the hours closed to in-person operations.
The County of Los Angeles Department of Public Health is adopting a staged approach, supported
by science and public health expertise, to allow certain retail businesses to safely reopen.
Lower-Risk Retail Businesses, except for those defined as essential pursuant to Paragraph 18 of the
Reopening Safer at Work and in the Community for Control of COVID-19 Health Officer Order (Order),
must be closed for in person retail operations between the hours of 10:00 PM to 5:00 AM. The retail
business may remain open for delivery and curbside pick-up during the hours closed to in-person
operations.
Lower-Risk Retail Businesses must limit occupancy to 20% of their maximum occupancy pursuant to
the Temporary Targeted Safer at Home Order for Control of COVID-19, effective 12:01 a.m. on
November 30, 2020 to 11:59 p.m. on December 20, 2020.
Essential Retail Businesses, which are those defined as essential pursuant to Paragraph 18 of the
Order, are limited to 35% maximum indoor occupancy.
Please note: This document may be updated as additional information and resources become
available so be sure to check the LA County website http://www.ph.lacounty.gov/media/Coronavirus/
regularly for any updates to this document.
This checklist covers:
(1) Workplace policies and practices to protect employee health
(2) Measures to ensure physical distancing
(3) Measures to ensure infection control
(4) Communication with employees and the public
(5) Measures to ensure equitable access to critical services.
These five key areas must be addressed as your facility develops any reopening protocols.
All businesses covered by this guidance must implement all applicable
measures listed below and be prepared to explain why any measure that
is not implemented is not applicable to the business.
APPENDIX B: Reopening Protocol for Retail Establishments Opening for In Person Shopping Page 1 of 6
Revised 11/28/20COUNTY OF LOS ANGELES DEPARTMENT OF PUBLIC HEALTH
ORDER OF THE HEALTH OFFICER
Business name:
Facility Address:
Maximum Occupancy,
per Fire Code:
Date Posted:
A. WORKPLACE POLICIES AND PRACTICES TO PROTECT EMPLOYEE HEALTH
(CHECK ALL THAT APPLY TO THE FACILITY)
❑ Everyone who can carry out their work duties from home has been directed to do so.
❑ Vulnerable staff (those above age 65, those with chronic health conditions) are assigned work that
can be done from home whenever possible.
❑ All employees have been told not to come to work if sick. Employees understand to follow DPH
guidance for self-isolation and quarantine, if applicable. Workplace leave policies have been
reviewed and modified to ensure that employees are not penalized when they stay home due to
illness.
❑ Workers are provided information on employer or government-sponsored leave benefits the
employee may be entitled to receive that would make it financially easier to stay at home. See
additional information on government programs supporting sick leave and worker’s compensation
for COVID-19, including employee’s sick leave rights under the Families First Coronavirus
Response Act and employee’s rights to workers’ compensation benefits and presumption of the
work-relatedness of COVID-19 exposures occurring between March 19 and July 5 pursuant to the
Governor’s Executive Order N-62-20.
❑ Work processes are reconfigured to the extent possible to increase opportunities for employees to
work from home.
❑ Upon being informed that one or more employees test positive for, or has symptoms consistent with
COVID-19 (case), the employer has a plan or protocol in place to have the case(s) isolate
themselves at home and require the immediate self-quarantine of all employees that had a
workplace exposure to the case(s). The employer’s plan should consider a protocol for all for all
quarantined employees to have access to or be tested for COVID-19 in order to determine whether
there have been additional workplace exposures, which may require additional COVID-19 control
measures. See the public health guidance on responding to COVID-19 in the workplace.
❑ Employee screenings are conducted before employees may enter the workspace. Checks must
include a check-in concerning cough, shortness of breath, difficulty breathing and fever or chills and
whether the individual is currently under isolation or quarantine orders. These checks can be done
remotely or in person upon the employees’ arrival. A temperature check should also be done at the
worksite if feasible.
❑ In the event that 3 or more cases are identified within the workplace within a span of 14 days
the employer must report this cluster to the Department of Public Health at (888) 397-3993 or (213)
240-7821. If a cluster is identified at a worksite, the Department of Public Health will initiate a cluster
APPENDIX B: Reopening Protocol for Retail Establishments Opening for In Person Shopping Page 2 of 6
Revised 11/28/20COUNTY OF LOS ANGELES DEPARTMENT OF PUBLIC HEALTH
ORDER OF THE HEALTH OFFICER
response which includes providing infection control guidance and recommendations, technical
support and site-specific control measures. A public health case manager will be assigned to the
cluster investigation to help guide the facility response.
❑ Employees who have contact with others are offered, at no cost, an appropriate face covering that
covers the nose and mouth. The covering is to be worn by the employee at all times during the
workday when in contact or likely to come into contact with others. Employees who have been
instructed by their medical provider that they should not wear a face covering should wear a face
shield with a drape on the bottom edge, to be in compliance with State directives, as long as their
condition permits it. A drape that is form fitting under the chin is preferred. Masks with one-way
valves should not be used. Employees need not wear a face covering when the employee is alone
in a private office or a cubicle with a solid partition that exceeds the height of the employee when
standing.
❑ Employees are instructed to wash or replace their face coverings daily.
❑ Employers should consider where disposable glove use may be helpful to supplement frequent
handwashing or use of hand sanitizer; examples are for employees who are screening others for
symptoms or handling commonly touched items.
❑ All workstations are separated by at least six feet.
❑ Distribution areas (for curbside pickup), break rooms, restrooms and other common areas are
disinfected frequently, on the following schedule:
o Distribution area ________________________________________________________
o Break rooms ________________________________________________________
o Restrooms ________________________________________________________
o Other ________________________________________________________
❑ In compliance with wage and hour regulations, breaks are staggered to ensure that six (6) feet
between employees can be maintained in break rooms at all times.
❑ Employees are prohibited from eating or drinking anywhere inside the workplace other than
designated break rooms to assure that masks are worn consistently and correctly.
❑ Disinfectant and related supplies are available to employees at the following location(s):
__________________________________________________________________________
❑ Hand sanitizer effective against COVID-19 is available to all employees at the following location(s):
__________________________________________________________________________
❑ Employees are allowed frequent breaks to wash their hands.
❑ A copy of this protocol has been distributed to each employee.
❑ To the extent possible, each worker is assigned their own tools, equipment and defined workspace.
Sharing held items is minimized or eliminated.
❑ Workers are provided time during their shifts to implement cleaning practices. Cleaning assignments
should be assigned during working hours as part of the employee’s job duties.
❑ All policies described in this checklist other than those related to terms of employment are applied
to staff of delivery and any other companies who may be on the premises as third parties.
❑ Optional—Describe other measures:
__________________________________________________________________________
APPENDIX B: Reopening Protocol for Retail Establishments Opening for In Person Shopping Page 3 of 6
Revised 11/28/20COUNTY OF LOS ANGELES DEPARTMENT OF PUBLIC HEALTH
ORDER OF THE HEALTH OFFICER
B. MEASURES TO ENSURE PHYSICAL DISTANCING
❑ The number of customers in an indoor retail store is low enough to ensure physical distancing but
in no case more than 20% of the maximum occupancy of the retail store capacity.
Maximum number of customers in the facility limited to: _______________________________
❑ The retail store monitors all entrances in order to track occupancy. Where possible, provide a single,
clearly designated entrance and separate exits to help maintain physical distancing.
❑ Be prepared to queue customers outside while still maintaining physical distance, including through
the use of visual cues. If necessary, an employee (or employees if there is more than one entrance)
wearing a cloth face covering may be posted near the door but at least 6 feet from the nearest
customers to track occupancy and to direct customers to line up six feet apart outside the entrance
if the establishment has reached its occupancy limit.
❑ Measures are implemented to ensure physical distancing of at least six feet between employees
and customers. This can include use of physical partitions or visual cues (e.g., floor markings,
colored tape, or signs to indicate where workers and/or employees should stand.)
❑ Provide a single, clearly designated entrance and separate exit to help maintain physical distancing
where possible.
❑ Measures have been taken at check-out stations to minimize exposure between cashiers and
customers, such as Plexiglass barriers. Signs are posted near entrances, check-out lanes and
registers to remind customers of physical distancing.
❑ Tape or other markings identify both a starting place for customers entering the check-out line and
6-foot intervals for subsequent customers who are joining the line.
❑ Employees have been instructed to maintain at least a six (6) feet distance from customers and
from each other in all areas of the store. Employees may momentarily come closer when necessary
to accept payment, deliver goods or services, or as otherwise necessary.
❑ Employee restrooms are not available for customer use.
❑ Employee workstations are separated by at least 6 feet and common areas are configured to limit
employee gatherings to ensure physical distancing of at least 6 feet.
❑ Break rooms and other common areas are configured to limit employee gatherings to ensure
physical distancing of at least 6 feet. Where possible, outdoor break areas with shade covers and
seating are created to help ensure physical distancing. In compliance with wage and hour
regulations, employee breaks are staggered to help maintain physical distancing protocols.
❑ Physical distancing requirements are implemented at loading bays and contactless signatures have
been implemented for deliveries.
❑ Non-employee truck drivers, delivery agents, or vendors who are required to enter retail locations
to wear cloth face coverings.
C. MEASURES FOR INFECTION CONTROL
❑ The HVAC system is in good, working order; to the maximum extent possible, ventilation has been increased.
Consider installing portable high-efficiency air cleaners, upgrading the building’s air filters to the highest
APPENDIX B: Reopening Protocol for Retail Establishments Opening for In Person Shopping Page 4 of 6
Revised 11/28/20COUNTY OF LOS ANGELES DEPARTMENT OF PUBLIC HEALTH
ORDER OF THE HEALTH OFFICER
efficiency possible and making other modifications to increase the quantity of outside air and ventilation in
offices and other spaces.
❑ Contactless payment systems are in place or, if not feasible, payment systems are sanitized regularly.
Describe:
__________________________________________________________________________
❑ Common areas and frequently touched objects in the customer pickup and payment (e.g., tables, doorknobs
or handles, credit card readers) are disinfected on an hourly basis during business hours using EPA approved
disinfectants.
❑ Workspaces and the entire facility are cleaned at least daily, with restrooms and frequently touched
areas/objects cleaned more frequently.
❑ Retail store hours have been adjusted to provide adequate time for regular deep cleaning and product
stocking. Stagger stocking so that employees are in different aisles.
❑ Where possible, encourage the use of debit or credit cards by customers, encourage customers to clean
their reusable bags frequently, and require customers who bring reusable bags to bag their own purchases.
❑ Visitors arriving at the establishment are reminded to wear a face covering at all times (except while eating
or drinking, if applicable) while in the establishment or on the grounds of the establishment. This applies to
all adults and to children 2 years of age and older. Only individuals who have been instructed not to wear a
face covering by their medical provider are exempt from wearing one. To support the safety of your
employees and other visitors, a face covering should be made available to visitors who arrive without them.
❑ Symptom checks are conducted before visitors may enter the facility. Checks must include a check-in
concerning cough, shortness of breath, difficulty breathing, fever or chills and whether the individual is
currently under isolation or quarantine orders. These checks can be done in person or through alternative
methods such as on-line check in systems or through signage posted at the entrance to the facility stating
that visitors with these symptoms should not enter the premises.
❑ Customers arriving at the site with children must ensure that their children stay next to a parent, avoid
touching any other person or any item that does not belong to them, and are masked if age permits.
❑ In-store bars, bulk-bin options and product sampling have been discontinued.
❑ Purchases are given to customers in sealed packages or bags with receipt attached.
❑ Where possible, hands-free devices, including motion sensor lights, contactless payment systems, automatic
soap and paper towel dispensers and timecard systems have been installed.
❑ Hand sanitizer, tissues and trash cans are available to the public at or near the entrance of the
facility.
❑ All payment portals, pens, and styluses are disinfected after each use by a different person.
Optional - Describe other measures (e.g. providing senior-only hours, incentivizing non-peak sales):
__________________________________________________________________________
D. MEASURES THAT COMMUNICATE TO THE PUBLIC
❑ A copy of this protocol is posted at all public entrances to the facility.
❑ Signage at the entry and/or where customers line up notifies customers of options for and
advantages preordering and prepayment.
APPENDIX B: Reopening Protocol for Retail Establishments Opening for In Person Shopping Page 5 of 6
Revised 11/28/20COUNTY OF LOS ANGELES DEPARTMENT OF PUBLIC HEALTH
ORDER OF THE HEALTH OFFICER
❑ Online outlets of the establishment (website, social media, etc.) provide clear information about
store hours, required use of face coverings, policies in regard to preordering, prepayment, pickup
and/or delivery and other relevant issues.
E. MEASURES THAT ENSURE EQUITABLE ACCESS TO CRITICAL SERVICES
❑ Dedicated shopping hours for vulnerable populations, including seniors and those medically
vulnerable have been instituted, if appropriate, preferably at a time following a complete cleaning.
❑ Services that are critical to the customers/clients have been prioritized.
❑ Transactions or services that can be offered remotely have been moved on-line.
❑ Measures are instituted to assure access to goods and services for customers who have mobility
limitations and/or are at high risk in public spaces.
Any additional measures not included above should be listed on separate pages,
which the business should attach to this document.
You may contact the following person with any
questions or comments about this protocol:
Business Contact
Name:
Phone number:
Date Last
Revised:
APPENDIX B: Reopening Protocol for Retail Establishments Opening for In Person Shopping Page 6 of 6
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