Course guide2021 VET IN SCHOOLS - VICTORIA - IVET

 
Course guide2021 VET IN SCHOOLS - VICTORIA - IVET
VICTORIA

                   VET IN SCHOOLS
              course guide                                              2021

ivet.edu.au   1300 00 IVET   admin@ivet.edu.au   IVET Group: RTO ID: 40548, RTO ID: 32275
                                          1
Course guide2021 VET IN SCHOOLS - VICTORIA - IVET
make your life easier
    Our solutions for teachers and students online and in the classroom give
      teachers the time they need to deliver the highest quality educational
                              experience for their students.

                   PROVIDING VET IN SCHOOLS

     SERVICE                      RESOURCES                         PORTAL
 Our solutions and service          Over 25,000 students         The IVET portal makes
   give teachers the time         are currently engaged in    delivering your VET course
  they need to deliver the       IVET courses, using IVET       easy. Coordinators can
highest quality educational       resources. Our digital &       see the bigger picture,
     experience for their           physical materials are    teachers can manage their
    students. We have a            continually updated to      classes and assessments
dedicated customer service         resemble all vocational   and students can learn with
 team available every day
                                training package updates.    ease. IVET portal takes care
 and a dedicated School
                                                                     of everything.
    Relationship Officer.

                                            2
Course guide2021 VET IN SCHOOLS - VICTORIA - IVET
OUR SERVICES                                                              4

Why VET in Schools?
The IVET Portal
Why IVET for Teachers?
Why IVET for Students?

SPORT                                                                    16

SIS20319 - Certificate II in Sport Coaching
SIS20115 - Certificate II in Sport and Recreation
SIS20419 - Certificate II in Outdoor Recreation
SIS30115 - Certificate III in Sport and Recreation

BUSINESS                                                                 34

BSB20115 - Certificate II in Business
BSB20115 - Certificate II in Business (Applied Learning)
BSB30115 - Certificate III in Business

IDMT – Coding, Gaming & Web Creation / Cyber Security & Support          48

ICT20115 - Certificate II in Information, Digital Media and Technology
ICT30118 - Certificate III in Information Technology

HOSPITALITY AND KITCHEN OPERATIONS                                       58

SIT20316 - Certificate II in Hospitality
SIT20416 - Certificate II in Kitchen Operations

HEALTH & COMMUNITY SERVICES                                              68

HLT33115 - Certificate III in Health Services Assistance
CHC22015 - Certificate II in Community Services

GENERAL EDUCATIONAL VOCATIONAL PATHWAYS                                  78

CHC24015 - Certificate II in Active Volunteering
FSK20119 - Certificate II in Skills for Work and Vocational Pathways
CUA20215 - Certificate II in Creative Industries
22523VIC - Certificate I in Employment Pathways
Course guide2021 VET IN SCHOOLS - VICTORIA - IVET
OUR SERVICES
                                  All-Inclusive

                           WHAT’S INCLUDED?
  As your VET in schools RTO we will provide everything you need to run your
  course, including:

  Resources for students in                             Professional development opportunities
  both hard copy and digital
                                                        Certificates for students
  Teacher resources
                                                        Access to IVET’s Online Portal.
  Assessments

            WHAT IS AUSPICING?
OUR MODEL AND HOW THIS WORKS IN YOUR SCHOOL
   Auspicing means that your school delivers the
   entire VET program to students within their normal
   timetable by qualified and experienced teaching
   staff (already) employed by the school.

   IVET, as the RTO, is responsible for resources,
   support and issuing of qualifications to students.
   This is a very popular model with the subjects
   IVET offer and allows students to be taught by
   staff in your school whilst having the compliance
   and rigours of an RTO managed by IVET.

           BOOK A                                 Call or go online to book a guided tour of our
                                                  in-classroom and digital solutions.
           CONSULTATION
                                                  We’ll schedule a time to work with you and
                                                  demonstrate exactly how IVET can
           CALL 1300 00 IVET
           ivetinstitute.com.au/consultation 4     make your life easier.
Course guide2021 VET IN SCHOOLS - VICTORIA - IVET
WHY VET IN SCHOOLS?
  A VET in schools program provides opportunities for students to explore and gain
current industry skills to enhance employment opportunities, whilst still undertaking full-
                              time study in their own school.

Vocational programs (in schools) provide students many of the following opportunities:

 Training that is relevant to the workplace            Gives students a head start on preparing

 Allows students to be involved in workplace           for a career post secondary school

 learning whilst undertaking full-time study in        Provides students studying with IVET a range

 school                                                of future study options (pathways), both
                                                       vocational and higher education
 Gain practical, work-related skills to
                                                       Allow students to gain a nationally
 enhance students’ future employment
                                                       recognised qualification whilst in school
 opportunities
 Students who enjoy their learning
 achieve greater results.

      Scored ATAR contribution

 Students can choose to complete VET studies as part of their senior school certificate.

 The VET units may count towards the student’s Australian Tertiary Admissions Rank (ATAR) or
 Overall Position (OP).

 Positions students for future part-time employment combined with higher education.

                                 get started today

     BOOK                                   WE SET UP
                                          YOUR ACCOUNT IN
                                                                               TEACH!
                                                                               YOU’RE READY
     AN OBLIGATION-FREE
     CONSULTATION                         NO TIME                              TO GET STARTED

   Book a consultation                     Allocate students            Your students can now
   & see how IVET can                       to your courses                self-enrol and gain
 improve your life & your                  and manage your             instant access to classes
    students’ learning.                       classroom.
                                                 5                            & resources.
Course guide2021 VET IN SCHOOLS - VICTORIA - IVET
VET administration, made                 easy

                                  FEATURING

                  DIGITAL RESOURCES

                              ACCESSIBLE 24/7

     PORTAL BENEFITS FOR EVERYONE
 coordinators                       teachers                         students
MANAGE EVERYTHING                    SAVE TIME                     STREAMLINE
  Manage all teachers             Easily manage your            Self-enrol for instant
     & courses                   classroom & students            access to classes

 View all class & student          Maintain your                 Instant certificate
        progress               compliance, qualifications,        availability upon
                                    & log your PD             successful completion of
                                                                       course

Maintain your compliance        View students’ progress      Interactive digital resources

                                           6
Course guide2021 VET IN SCHOOLS - VICTORIA - IVET
why the

      DIGITAL RESOURCES                                     PD LOGGING
      ONLINE ASSESSMENTS                                    COMPLIANCE
      STUDENT SELF-ENROLMENT                                ACCESS TO CERTIFICATES
                                                            *Available electronically once issued
                                                            through the RTO

The IVET Online Portal is a place where coordinators can see the bigger picture, teachers
can manage everything they need, and students can learn with ease.

Logging into the IVET portal gives teachers instant access to student progress, course
information, digital resources, classroom management, PD logging, compliance, teacher
qualification management and more.

The portal is created for students and teachers we understand how to solve the
common frustrations schools can face.

Call to book a personal demo with us, or head online and view the virtual tour.

                     VIEW THE             portal demo
                     IVETINSTITUTE.COM.AU/PORTAL-DEMO

                                             7
Course guide2021 VET IN SCHOOLS - VICTORIA - IVET
WHY IVET FOR TEACHERS?

created for teachers by
       teachers

                              FEATURES
                           for teachers
                    Chat online with your students
                    one-on-one or as a group.

                    PD Logging, course information
                    & delivery sequence of units.

                    Work with a dedicated IVET
                    School Relationship Officer.
                    Your one single point of
                    contact to support you all the
                    way all year round.

                    Professional and caring support
                    for you and your students.

                    Our objective is to provide
                    outstanding education and
                    opportunities for students, by
                    best supporting teachers.

                   VIEW THE ONLINE PORTAL DEMO
               8      ivetinstitute.com.au/portal-demo
Course guide2021 VET IN SCHOOLS - VICTORIA - IVET
FEATURES FOR TEACHERS

MANAGE YOUR CLASSROOM

    Set up your classes quickly and easily in the online portal.

    View and manage all of your courses.

    Allocate your students within courses.

MANAGE ASSESSMENTS

    Quickly view how many pending assessments you have ready for marking.

    Monitor individual student assessment progress.

    Monitor class progress as a whole.

    Mark assessments online.
    • Give your students instant feedback on their answers.
    • Request a re-submission with one click.

CERTIFICATES

    Certificates available online for students who have completed their course.

    View certificates available for each student.

ONLINE RESOURCES

    View all of your digital student and teacher resources.

                                      9
Course guide2021 VET IN SCHOOLS - VICTORIA - IVET
compliance
made easy

     10
TEACHER COMPLIANCE

COMPLETE QUALIFICATIONS ONLINE

   Save time by completing all of your teacher qualifications online, in one place.

MANAGE YOUR UPGRADES

   Easily stay up-to-date by managing your
   upgrades in the IVET online portal.

LOG YOUR PD ACTIVITIES

   Log all of your PD activities in one place
   and build your teaching profile over time.

WHAT WE DO FOR YOU

   IVET stores all of your qualifications
   online for easy access.

   We notify you when it’s time to
   upgrade and stay qualified.
   Student progress notifications:
   We alert you when a student
   hasn’t made the expected
   progress, or otherwise requires
   special attention.

   VIEW THE ONLINE PORTAL DEMO ivetinstitute.com.au/portal-demo
                                  11
WHY IVET FOR STUDENTS?

single sign-on for all t he
  students’     courses

                              FEATURES
                            for students

                          ONLINE CHAT
                      Chat with the teacher and
                       collaborate with others

                        CLEAR SUPPORT
                       PATHWAYS & EASY
                      ACCESS TO FURTHER
                          ASSISTANCE

                     VIEW THE ONLINE PORTAL DEMO
                12     ivetinstitute.com.au/portal-demo
WHY IVET FOR STUDENTS

STUDENT SELF ENROLLMENT

    Upon completing enrolment, students can begin their course instantly.

    Instant access to digital resources, course guide, support, & learning plans.

    Self-enrolment includes AVETMISS enrollment & LLN completion, online.

ONLINE UNIT ASSESSMENTS

    Access assessments with the option to save progress & complete later.

    Students can receive direct, digital, one-on-one feedback from the teacher.

    Easy one-click resubmission for assessments.

CERTIFICATES

    Access to view and print certificates upon course completion.

ONLINE RESOURCES

    Easy access to digital course textbook.

    Digital resources feature links to additional digital materials & resources.

    Podcasts and Vodcasts

VIEW COMPLETED ASSESSMENTS

    Students log in to easily view all assessment marks per unit.
NEW

“
Vocational Teachers, welcome to the
new, efficient, cost-effective way to meet
your regulatory professional development
requirements.

                     14
Price On Application
                        Get Started Today
                        Register your interest online at ivetacademy.edu.au

              Membership Includes
»   Rolling Industry-Focus Calendar:
    Sport & Recreation, Hospitality & Tourism, Health &
    Community Services, Business & IT
»   Monthly VET Teaching PD Webinars
»   Connect With Your Peers
»   Free IVET Face-To-Face Workshops

              Webinar Special Features
» Tailored to address Units of Competency
» Content is current & created by professionals working within the
  industry
» Bite-sized to fit in with teacher workload

                        Register Your Interest
              Sign up online at ivetacademy.edu.au

                                               Powered By

                                                15
PORT
S

        16
Our sports programs are designed to be
enjoyable for the students choosing to
study in these areas.
Our courses are designed to develop skills that can be applied in a
range of future contexts and settings. Students will be able to apply the
skills in part-time roles as they forge future careers, or if appropriate,
the qualifications will provide pathways to future careers in the Sports
and Recreation Industry.

IVET’s VET in Schools Sports programs are ideal for engagement of all
students with a passion for sport and the outdoors.

• VCE Study Score available for completion of Certificate III in Sport
  and Recreation

Pathways

          Coaching                    Sport Business                         Outdoor
                                      Administration

   Certificate II in Sport         Certificate II in Sport           Certificate II in
         Coaching                    and Recreation                Outdoor Recreation
         SIS20319                        SIS20115                      SIS20419

     SIS30115 Certificate III in Sport and Recreation

                    Diploma and University
                                               17
Certificate II in Sport Coaching
                                            SIS20319
                                            The IVET Sport Coaching program has been developed with elite athletes and
                                            passionate sporting students in mind.

                                            The principle of the program is to take students away from the sport they are
                                            expert in or most passionate about and have them master a new sport and
                                            develop the required skills to teach that sport. This approach makes for a
                                            practical and active way for students to learn the key principles of coaching and
                                            communication. Students will experience the frustrations associated with learning
                                            something new whilst being active and enjoying the feeling of mastering new
                                            skills. This approach allows teachers to choose sports that the teacher is most
                                            comfortable leading and makes it easier to manage classes with varying levels of
                                            sporting ability.

                                            LEARNING AREAS                          JOB OPPORTUNITIES

                                            • Individual conditioning for sport •      Head or assistant coach
Certificate II in Sport Coaching SIS20319

                                            • Communication with participants   •      Emerging athlete
                                              and parents                       •      Fitness centre assistant
                                            • Planning training & competition   •      Referee or official
                                            • Officiating
                                            • Match day and training management

                                            This course is particularly suitable for schools with a sports
                                            academy.

                                            Our course is specifically developed for the Sports Industry and
                                            will introduce students to new technologies being used in many
                                            sports to analyse movement and performance.

                                            Other elective options are possible, however IVET strongly
                                            recommends schools apply the program as recommended as this
                                            will ensure future pathways to university.

                                                                             18
Course Structure 2021
                                                                                                              NOMINAL          WEEKS
                                           UNITS                                                 TYPE
                                                                                                               HOURS          DELIVERY
     SIRXWHS001     Work safely                                                                  Core             30              5
     SISSSOF002     Continuously improve officiating skills and knowledge                      Elective B         20              3
     SISSPAR009     Participate in conditioning for sport                                       Import            30              5
     HLTAID003      Provide first aid                                                            Core             18              3
     SISSSC0001     Conduct sport coaching sessions with foundation level                      Elective A         50              8
                    participants
     SISSSCO002     Work in a community coaching role*                                           Core             30              5
     SISSSCO003     Meet participant coaching needs                                             Import            70              11
                                                                                                TOTAL            248              40

 All units are shown in IVET’s standard (suggested) sequence of delivery.
 The weeks delivery per unit is based on a 40-week delivery period (avg 4 x 10-week terms).
 * The core unit SISSSCO002 requires students to complete 10 hours of practice in a community coaching role in a sport
 of their choice (which is incorporated into the assessment).

                     COURSE DURATION                   RECOMMENDED WEEKLY TIME COMMITMENT (Scheduled)
                            1 Year                     In-class            5 hrs          Homework              1 hr

 Elective options are available.

 ^
  Scheduled hours means timetabled class time and time allotted for homework only. Further contributions to students’ overall learning
 occur in a variety of ways - this will be documented in the course’s Training & Assessment Strategy which will be provided to schools
 at the commencement of each school year.

                                                    Permissible Substitutes
  The units below are the remaining electives from within the qualification’s packaging that are available for selection by schools.
  These elective units can only be substituted/swapped with other elective units (A for A, B for B) or imported units, but not added - i.e.
  the total number of units cannot be increased.
  The core units (see reverse side) cannot be substituted and must be retained.

                                                                                                                              NOMINAL
                                                   UNITS                                                         TYPE
                                                                                                                               HOURS
     SISSBSB001           Conduct basketball coaching sessions with foundation level participants              Elective A         40
     CHCVOL001            Be an effective volunteer*                                                           Elective B         25
     ICTICT203            Operate application software packages                                                Elective B         60
     SISXCAI001           Provide equipment for activities                                                     Elective B         10

  *The CHCVOL001 unit requires students to complete 20 hours of volunteer work (which is incorporated into the assessment).
  Further units may be available to import from other qualifications or training packages. In the event that your school has a specific need
  for a unit not listed above, please consult your Schools Relationship Officer.
  Important – As the student resource is printed as a standardised course book, the unit-based resource for any substitute units will only
www.ivet.edu.au
  be available in soft copy for the school/students to self-print.

                                                                    19
Safety Equipment
     In addition to appropriate clothing, you will
     also need safety equipment such as:
     »   /LSTL[Z
     »   Eye protection
     »   /PNO]PZPIPSP[`]LZ[ZVYJSV[OPUN
     »   Elbow pads
     »   Knee pads
     »   Wrist guards
     »   Padded shorts

     Helmets

     0[PZJVTW\SZVY`[V^LHYHOLSTL[[OH[TLL[Z[OL(\Z[YHSPHU:[HUKHYK(:5A:!¶)PJ`JSL/LSTL[Z
     4HU`ZLYPV\ZYVHKPUQ\YPLZHUKKLH[OZZ\ќLYLKI`J`JSPZ[ZHYLK\L[VOLHKPUQ\YPLZ(JVYYLJ[S`Ä[[LKHWWYV]LK
     helmet will reduce your chances of death or serious injury, should you be involved in a crash.

            ACTIVITY 1
            Fitting a Helmet

                                        >H[JO[OPZ]PKLV^OPJOZOV^ZOV^[VJVYYLJ[S`Ä[HOLSTL[
                                                 https://www.youtube.com/watch?v=WibrBqhci7U

            Answer the following questions.

            1. >OH[^PSS`V\ULLK[VJVYYLJ[S`Ä[[OLOLSTL[&

            ....................................................................................................................................................

            ....................................................................................................................................................

            2. Why do you measure your head?

Sample Pages
            ....................................................................................................................................................

            ....................................................................................................................................................

From the student workbook.

• Supplied as hard-copy workbook                  9                                                   • Contains interactive student activities
• Supplied as digital flip-book within the IVET Portal                                                • Written by experts in the field

                                                                                   20
Food and Drink

If you are riding for more than an hour, you should
consider hydration and refuelling strategies to ensure
everyone has enough energy to complete the ride and
don’t get dehydrated.

You can also provide advice on the foods to avoid
before riding. These include:
»   L_JLZZÄIYL
»   excess fatty foods
»   unusually spicy foods
»   L_JLZZJHќLPULPU[HRLZ
»   alcohol
                                                                          Photo by Victor Xok on Unsplash

The best strategy for eating during a ride is little and
often. The recommended carbohydrate intake is 30-               For example
60g per hour. The reason for this is a person can only
process about one gram of carbohydrate per minute.              30 grams can be provided by the following:
Eating more increases the chances of getting an upset           »   500ml bottle of commercially available
stomach.                                                            isotonic sports drink
                                                                »   1 and a half carbohydrate energy gels
(S^H`ZJOLJRPMHU`WHY[PJPWHU[ZOH]LZWLJPÄJKPL[HY`
                                                                »   Small handful of jellied sweets
requirements.
                                                                »   1 large banana
For short rides, the best thing to drink is plain water.        »   1 large cereal bar or carbohydrate-
This will keep you hydrated but does not add to your                IHZLKLULYN`IHYSV^ÄIYL.
energy levels.

0MYPKPUNMVYSVUNWLYPVKZ`V\JHUKYPURJVTTLYJPHSS`H]HPSHISLPZV[VUPJZWVY[ZKYPURZ^OPJOYLWSHJLÅ\PKZHUK
supply you with carbohydrates and electrolytes.

Weather Conditions

Check the weather conditions as far ahead as possible. Depending on the route and destination it may be
ULJLZZHY`[VWVZ[WVUL[OLYPKLK\L[VÅVVKPUNVYI\ZOÄYLYPZR(S^H`ZILWYLWHYLKMVY^L[^LH[OLYHUKJHYY`
or wear suitable clothing. Wear long sleeves and pants and use sunscreen to protect you from UV radiation.

Emergency Procedures

When taking a group of participants on a cycling activity it is important to have plans in place for an emergency.
6ULWLYZVUZOV\SKILHX\HSPÄLKÄYZ[HPKLYHUK`V\ZOV\SKOH]LJVU[PUNLUJPLZPUWSHJLPU[OLL]LU[VMHU
accident or injury during your ride. Make plans with a non-participating person as to the estimated time of
arrival at your destination and organise if you might require a vehicle to transport a participant, cycles or
equipment.

                                                         5

                                                       21
Certificate II in Sport and
                                                  Recreation SIS20115
                                                  IVET’s Sport and Recreation Certificate II is a sports business administration
                                                  program that has been developed with input from a range of industry
                                                  experts. The program is designed to prepare students for a career in Sports
                                                  Administration and Management or to provide the foundation skills required for a
                                                  career in general business.

                                                  The program will provide students with an opportunity to learn key business skills
                                                  whilst applying the learning in a hands-on sporting context.

                                                  For students who enjoy sport, this is the ideal subject choice to keep students
                                                  engaged and a range of future career options open.
Certificate II in Sport and Recreation SIS20115

                                                  LEARNING AREAS                          JOB OPPORTUNITIES

                                                  • Overview of the sport, fitness and    •   Pool lifeguard
                                                    recreation industry                   •   Sports retail roles
                                                  • First aid and emergency situations    •   After-school sports programs
                                                  • Equipment maintenance                 •   Recreation officer
                                                  • Workplace health & safety             •   Sport and recreation attendant
                                                  • Customer service                      •   Leisure services officer
                                                  • Introductory IT skills                •   Business administrator
                                                                                          •   Sales & customer service

                                                  Elective options to reduce the total number of units for a
                                                  Certificate II and III combined are available.

                                                                                   22
Course Structure 2021
                                                                                                            NOMINAL          WEEKS
                                          UNITS                                              TYPE
                                                                                                             HOURS          DELIVERY
    BSBWOR202         Organise and complete daily work activities                             Core              20               3
    HLTWHS001         Participate in workplace health and safety                              Core              20               3
    SISOPLN002        Plan outdoor activity sessions                                         Import             50               7
    SISXCAI002        Assist with activity sessions                                           Core              15               2
    SISXCAI001        Provide equipment for activities                                      Elective            10               1
    SISXFAC001        Maintain equipment for activities                                     Elective             5               1
    HLTAID003         Provide first aid                                                       Core              18               3
    SISXEMR001        Respond to emergency situations                                         Core              18               3
    SISXIND002        Maintain sport, fitness and recreation industry knowledge               Core              30               4
    SISSSOF002        Continuously improve officiating skills and knowledge                  Import             20               3
    SISXIND001        Work effectively in sport, fitness and recreation environments          Core              25               3
    SISSPAR009        Participate in conditioning for sport                                  Import             30               4
    SISXCCS001        Provide quality service                                                 Core              25               3
                                                                                             TOTAL              286             40
All units are shown in IVET’s standard (suggested) sequence of delivery.
The weeks delivery per unit is based on a 40-week delivery period (avg 4 x 10-week terms).

                    COURSE DURATION                    RECOMMENDED WEEKLY TIME COMMITMENT (Scheduled)
                           1 Year                      In-class         5.5 hrs         Homework             1.5 hrs

Elective options are available.
^
 Scheduled hours means timetabled class time and time allotted for homework only. Further contributions to students’ overall learning
occur in a variety of ways - this will be documented in the course’s Training & Assessment Strategy which will be provided to schools
at the commencement of each school year.

                                                   Permissible Substitutes
The units below are the remaining electives from within the qualification’s packaging that are available for selection by schools.
These elective units can only be substituted/swapped with other elective or imported units, but not added - i.e. the total number of
units cannot be increased.
The core units (see reverse side) cannot be substituted and must be retained.

                                                                                                                            NOMINAL
                                                  UNITS                                                        TYPE
                                                                                                                             HOURS
    BSBSUS201            Participate in environmentally sustainable work practices                            Elective          20
    BSBWOR201            Manage personal stress in the workplace                                              Elective          40
    CHCCOM001            Provide first point of contact                                                       Elective          35
    FSKDIG03             Use digital technology for routine workplace tasks                                   Elective          15
    FSKLRG09             Use strategies to respond to routine workplace problems                              Elective          15
    FSKLRG11             Use routine strategies for work-related learning                                     Elective          10
    ICTICT203            Operate application software packages                                                Elective          60
    SISCAQU002           Perform basic water rescues                                                          Elective          10
Further units may be available to import from other qualifications or training packages. In the event that your school has a specific need
for a unit not listed above, please consult your Schools Relationship Officer.
Important – As the student resource is printed as a standardised course book, the unit-based resource for any substitute units will only
be available in soft copy for the school/students to self-print.   23
SISSSCO002 – Work in a community coaching role – Resource

     /V^[V9LHK)VK`3HUN\HNL

     Reading body language is a skill that you will continue to develop
     throughout your life. There are, however, several common cues
     to pay attention to. When you are communicating with someone,
     it’s helpful to try to combine what their body language is telling
     you while also listening to the words that they are saying.

     Take notice of the below:
     »   Posture: Someone who is engaged, listening and open to
         ideas will often have their shoulders back and spine straight. On the other hand, poor posture with their
         shoulders slouched or raised and spine bent might indicate nervousness, anxiety or anger.
     »   Use of arms: A sign that a person feels positive and ready to absorb information might be that they
         OH]L[OLPYHYTZKV^U[V[OLPYZPKLVUH[HISLVYHYYHUNLKPUZVTLV[OLYVWLU^H`6U[OLÅPWZPKLPM
         their arms are crossed or closed, it’s more likely they’re experiencing some sort of negative emotion.
     »   Use of legs: )V[OMLL[ILPUNWSHJLKÅH[VU[OLNYV\UKPZUVYTHSS`HZPNU[OH[ZVTLVULPZYLHK`HUK
         open to hearing your ideas. Having their legs crossed or arranged in some other closed formation might
         indicate that they feel irritated or stressed.
     »   Use of facial expressions: Someone frowning, furrowing their brow or tightening their lips, might
         feel confused, angry or negatively emoted. In contrast, someone who has a soft smile, relaxed facial
         muscles or gently raised eyebrows is likely showing that they feel good about the information you are
         presenting.

     Be careful when responding to non-verbal communications as people are often unaware of their body language
     HUKTPNO[MLLSH^R^HYKVYLTIHYYHZZLKPM`V\IYPUNP[\W0M`V\KVMLLSP[^V\SKILILULÄJPHS[VTLU[PVUP[`V\
     could try something like “I get the feeling you might be feeling confused about the instructions I have given. Is
     there something I can do to make it easier to understand?” It might also be a better idea to address this one
     on one, rather than in a group scenario.

     Likewise, you may also be unaware of your own body language! Think about your own posture, facial expressions
     `V\VM[LUJVU]L`HUKNLZ[\YLZ`V\THRL)LPUNJVUZJPV\ZVM[OPZ^PSSILVMILULÄ[^OLUWYLZLU[PUN`V\YZLSM
     to others; even the youngest of participants can read aspects of non-verbal communication, so make sure
     what you’re conveying is how you really feel.

     (J[P]L3PZ[LUPUN

     As the name suggests, active listening is actively listening. It’s fully concentrating on what the speaker is
     saying, rather than just hearing the words that are coming out of their mouth.

Sample Pages
     It involves listening with a number of your senses and showing the speaker that you are engaged in what
     they are saying. Maintaining eye contact, giving verbal nods or saying uh-huh, smiling and agreeing will all
     encourage them to continue speaking, and show you’re invested in what they are saying. This should also
     THRL[OLTMLLSTVYLH[LHZLHSSV^PUN[OLT[VJVTT\UPJH[LTVYLMYLLS`HUKJVUÄKLU[S`
From the student workbook.

• Supplied as hard-copy workbook                  10                      • Contains interactive student activities
• Supplied as digital flip-book within the IVET Portal                    • Written by experts in the field

                                                                 24
There are both verbal and non-verbal signs of active listening.

               Verbal signs include:                                  5VU]LYIHSZPNUZPUJS\KL!

              Positive Reinforcement                                              Smile
   This can show you’re being attentive; however,           Smiles show that the listener is paying attention;
  the listener should do this sparingly so as not to          they are also a way of showing agreement or
      distract from what the speaker is saying.              happiness about the message being received.
          Overuse of words and phrases                         Combined with verbal nods, smiles can be
                                                             powerful in showing that messages are being
     Such as ‘very good’ or ‘yes’ can become
                                                                       listened to and understood.
   annoying to the speaker. Instead, it’s better to
    explain why you agree with a certain point.                               Eye Contact

                   Remembering                                   It is normal and usually encouraging for the
                                                            listener to be looking at the speaker. Eye contact,
    Humans are notoriously bad at remembering
                                                              though, can be intimidating for some, especially
  details; however, remembering a handful of key
                                                               for more shy speakers – gauge how much eye
  points will help reinforce that listening has been
                                                                contact is appropriate for any given situation.
 successful. Reciting details, ideas and concepts
                                                             Combine eye contact with smiles and other non-
   from earlier conversations show that attention
                                                                 verbal messages to encourage the speaker.
      was kept, and this should encourage the
                 speaker to continue.                                            Posture

                    Questioning                                 7VZ[\YLJHU[LSSHSV[HIV\[[OLZLUKLYHUK
                                                                 receiver in interpersonal interactions. The
   Asking regular questions shows that you have
                                                               attentive listener tends to lean slightly forward
     been paying attention. Asking appropriate
                                                              or sideways whilst sitting. Other signs of active
   questions helps to reinforce that you have an
                                                            listening may include a slight slant of the head or
   interest in what the speaker has been saying.
                                                                     resting the head on the one hand.
                     5HñHFWLRQ
                                                                                Mirroring
 Repeating or paraphrasing what the speaker has
                                                                (\[VTH[PJYLÅLJ[PVUTPYYVYPUNVMHU`MHJPHS
  said in order to show comprehension is called
                                                                expressions or body posture used by the
   YLÅLJ[PUN9LÅLJ[PVUHSSV^Z`V\[VYLPUMVYJL
                                                               speaker can be a sign of attentive listening.
  the message of the speaker and demonstrate
                                                                These expressions can assist in showing
                   understanding.
                                                             sympathy and empathy in emotional situations.
                    &ODULðFDWLRQ
                                                                               Distraction
    Clarifying is where you ask questions of the
                                                             Active listeners do not get distracted and thus
    speaker to check that the message you’re
                                                             ^PSSYLMYHPUMYVTÄKNL[PUNSVVRPUNH[HJSVJRVY
    receiving is correct. Open questions which
                                                                watch, doodling or playing with their hair.
  enable the speaker to expand on certain points
   HYLUVYTHSS`\ZLKPU[OLJSHYPÄJH[PVUWYVJLZZ
                  Summarisation
      Using your own words to repeat what the
 speaker has said is called summarisation. This is
  where you take the main points of the message
     and repeat them in a clear and logical way,
  allowing the speaker to correct you if necessary.

                                                       11

                                                       25
Certificate II in Outdoor
                                                Recreation SIS20419
                                                IVET’s Outdoor Sports Education program provides students an opportunity to
                                                apply exploration of the outdoors in a sporting context with key skills that will
                                                enable them to develop careers in outdoor recreation or pathways to further
                                                education.

                                                For students excited by a career in Outdoor Education and Recreation, the
                                                program will provide the foundation skills to pursue employment or further study.
                                                Equally for those pursuing other career paths, the program provides the skills
                                                required to secure part-time work in Outdoor Recreation roles, providing students
                                                an opportunity to earn their way through future study in roles they are passionate
                                                about.

                                                Applied with camps and/or excursions, the program will engage students who
Certificate II in Outdoor Recreation SIS20419

                                                may not be suited to traditional classroom learning.

                                                LEARNING AREAS                           JOB OPPORTUNITIES

                                                • Conducting outdoor recreation          •   Outdoor activity assistant
                                                  sessions                               •   School camp activity assistant
                                                • First aid and emergency situations     •   Watersports activities assistant
                                                • Safety in the outdoors                 •   Outdoors supplier retail assistant
                                                • Environmental sustainability           •   Outdoor participant
                                                • Working effectively in the outdoors

                                                                                 26
Course Structure 2021
                                                                                                             NOMINAL          WEEKS
                                           UNITS                                                TYPE
                                                                                                              HOURS          DELIVERY
     HLTWHS001      Participate in workplace health and safety                                  Core             20              3
     SISOPLN002     Plan outdoor activity sessions                                             Import            50              8
     SISOFLD001     Assist in conducting recreation sessions*                                   Core             30              5
     SISOFLD002     Minimise environmental impact*                                              Core             15              2
     SISXCAI001     Provide equipment for activities                                          Elective B         10              2
     SISXFAC001     Maintain equipment for activities                                         Elective B          5              1
     HLTAID003      Provide first aid                                                         Elective B         18              3
     SISXIND002     Maintain sport, fitness and recreation industry knowledge                   Core             30              5
     SISOCYT002     Ride bicycles on roads and pathways, easy conditions                      Elective A         20              3
     SISOBWG001     Bushwalk in tracked environments                                          Elective A         20              3
     SISOFLD006     Navigate in tracked environments                                          Elective A         30              5
                                                                                               TOTAL            248              40
 *These units are clustered together for delivery and assessment.
 All units are shown in IVET’s standard (suggested) sequence of delivery.
 The weeks delivery per unit is based on a 40-week delivery period (avg 4 x 10-week terms).

                     COURSE DURATION                    RECOMMENDED WEEKLY TIME COMMITMENT (Scheduled)
                            1 Year                      In-class          5 hrs          Homework              1 hr

 Elective options are available.
 ^
  Scheduled hours means timetabled class time and time allotted for homework only. Further contributions to students’ overall learning
 occur in a variety of ways - this will be documented in the course’s Training & Assessment Strategy which will be provided to schools
 at the commencement of each school year.

                                                     Permissible Substitutes
 The units below are the remaining electives from within the qualification’s packaging that are available for selection by schools.
 These elective units can only be substituted/swapped with other elective units (A for A, B for B) or imported units, but not added - i.e.
 the total number of units cannot be increased.
 The core units (see reverse side) cannot be substituted and must be retained.

                                                                                                                             NOMINAL
                                                     UNITS                                                      TYPE
                                                                                                                              HOURS
     SISCAQU002           Perform basic water rescues                                                         Elective A         10
     SISOCNE001           Paddle a craft using fundamental skills                                             Elective A         35
     SISOCYT004           Ride off road bicycles on easy trails                                               Elective A         20
     SISOSNK001           Snorkel                                                                             Elective A         20
     SISOSRF001           Surf small waves using basic manoeuvres                                             Elective A         20
     SISXCCS001           Provide quality service                                                             Elective B         25
     SITXCOM002           Show social and cultural sensitivity                                                Elective B         20
     SITXFSA001           Use hygienic practices for food safety                                              Elective B         15

 Further units may be available to import from other qualifications or training packages. In the event that your school has a specific need
 for a unit not listed above, please consult your Schools Relationship Officer.
www.ivet.edu.au
 Important – As the student resource is printed as a standardised course book, the unit-based resource for any substitute units will only
 be available in soft copy for the school/students to self-print. 27
SISOPLN002 – Plan outdoor activity sessions – Resource

      What are the Needs and Expectations of Your Participants?
      The choice of outdoor activity is often determined by the needs and expectations of those that will be involved
      in your session. For example, there is no point planning an eight-day hike across a mountain range for a group
      of 5-9-year-olds, nor is it potentially ideal to plan an extreme mountaineering expedition for those with little or
      no previous experience.

      ;OH[PZ^O`[OLÄYZ[[OPUN`V\ULLK[VKVILMVYLKL[LYTPUPUN^OH[`V\YV\[KVVYHJ[P]P[`PZNVPUN[VILPZ
      [VÄUKV\[HU`PUMVYTH[PVU`V\JHUHIV\[`V\YWV[LU[PHSWHY[PJPWHU[ZHSSV^PUN`V\[VKL[LYTPUL^OH[[OLPY
      preferences and expectations potentially are. This could be as simple as having a casual conversation with
      them or sending out an email asking for suggestions on things they’d like to do.

      If you have ideas, then you can ask for feedback on these suggestions prior to making a commitment. For
      example, there is no point planning an archery afternoon if no one is particularly interested in such an event
      and would really prefer to go canoeing along a river.

      ;OLYLHYLH]HYPL[`VMKPќLYLU[^H`Z[OH[`V\JV\SKHZRWLVWSLMVY[OLPYZ\NNLZ[PVUZ;OLZLTH`PUJS\KL!
      »   a suggestion box
      »   a questionnaire
      »   an online survey
      »   a Facebook group chat
      »   other social media chat
      »   asking them face to face.

Sample Pages
From the student workbook.

• Supplied as hard-copy workbook                   4                      • Contains interactive student activities
• Supplied as digital flip-book within the IVET Portal                    • Written by experts in the field

                                                               28
Who are Your Participants?
Often the decision of what type of activity to undertake will be determined by knowing who your participants
^PSSIL;OPZ^PSSTVZ[SPRLS`ILKLÄULKI`RUV^PUN^OVPZPU]VS]LKPU`V\YJS\IVYVYNHUPZH[PVU;OL`TH`OH]L
a common interest or partake in an activity, such as a sports club or association, or they may be connected by
LTWSV`TLU[PUHUVѝJLVYJVTWHU`>OH[`V\ZOV\SKILHISL[VKV^P[O[OPZPUMVYTH[PVUPZ[VPKLU[PM`ZPTPSHY
characteristics, abilities or potential special needs of those that might participate in the nominated activity.

For example, you might be asked to formulate an outdoor activity for a small group of retirees who may have
mobility issues, or you might be asked to organise a school excursion for a group of 9-year-old boys.

You may already have access to this information, or you may need to devise a mechanism to source it. This
could be as simple as asking questions of the group in an informal manner, creating a questionnaire or asking
for information on a social media platform. It could include questions about some of the following elements:
»   Physical limitations including but not limited to:
    › eyesight
    › hearing                                                               For example
    › physical impairments                                                  If your nominated activity was an
    › other conditions, such as asthma                                      18-kilometre hike through a state
    › ability (or limitations) in walking                                   forest and one of your possible
    › WO`ZPJHSÄ[ULZZ                                                      WHY[PJPWHU[Z ^HZ L_[YLTLS` \UÄ[
                                                                            and carrying a long term knee
»   Common characteristics they might share, including but                  injury, and their involvement in
    not limited to:                                                         the activity would potentially
    › age                                                                   create an unsafe situation for
    › gender                                                                them, it would be logical that you
                                                                            would have to communicate to
    › ÄUHUJPHSZ[H[\Z
                                                                            them that the activity would likely
    › where they live
                                                                            be unsuitable for them to attend.
    › access to transport
    › availabilities.

»   Special needs they may have could include but not be limited to:
    › dietary requirements
    › special aid requirements or support.

>OH[`V\^PSSÄUK^P[O[OPZPUMVYTH[PVUPZ[OH[[OLYL^PSSILH]HYPL[`VMYLZ\S[Z5V[^VWLVWSLHYLL_HJ[S`[OL
same, nor are their circumstances, and this will mean that will be instances in which you identify and will need
[VHK]PZLWHY[PJPWHU[ZVMHU`YLHZVUZ[OL`TH`UV[ILHISL[VWHY[PJPWH[LPU[OLUVTPUH[LKHJ[P]P[`>OPSL[OPZ
PZUL]LYHUPKLHSZP[\H[PVUP[TH`ILHYLX\PYLTLU[ÄYZ[S`MVY[OLWLYZVU»ZV^UZHML[`VYMVY[OLNYLH[LYZHML[`
VM[OLNYV\W0KLHSS``V\^V\SKSPRL[VÄUKHUHJ[P]P[`[OH[PZPUJS\ZP]L[VHSS`V\YWVZZPISLWHY[PJPWHU[ZI\[[OPZ
is not always possible.

                                                          5

                                                         29
Certificate III in Sport and
                                                   Recreation SIS30115
                                                   Stand-alone or combined with one of the three aforementioned Certificate II
                                                   programs, the Certificate III in Sport and Recreation is our most popular VET in
                                                   schools course. Delivered over 12 to 36 months, this course offers students a
                                                   vocational qualification.

                                                   The Certificate III in Sport and Recreation will build further on the skills and
                                                   knowledge offered in the Certificate II of each of the Coaching, Sports Business
                                                   Admin, or Outdoor Pathways. The units selected meet the requirements of the
                                                   VCE scored assessment.

                                                   LEARNING AREAS                              JOB OPPORTUNITIES
Certificate III in Sport and Recreation SIS30115

                                                   (Depending on pathway/focus)
                                                                                               •   Pool lifeguard
                                                   • Planning a session & facilitating         •   Sports retail roles
                                                     groups                                    •   Sports trainer
                                                   • Conducting warm-up & cool-down            •   After school sports programs
                                                     programs                                  •   Recreation officer
                                                   • Safety & the sport environment            •   Sport and recreation attendant
                                                   • Social media & creative thinking          •   Leisure services officer
                                                   • Sports injuries                           •   Sports coaching roles
                                                   • Sports & business technology              •   Outdoor recreation roles

                                                   The IVET Certificate III in Sport and Recreation can be
                                                   contextualised to the pathway the student wishes to pursue
                                                   – Sport Coaching, Sport Business Administration, Outdoor
                                                   Recreation.

                                                                                    30
Course Structure 2021
                                                                                                                  NOMINAL       WEEKS
                                  UNITS 1 & 2 (YEAR 1)                                             TYPE
                                                                                                                   HOURS       DELIVERY
    BSBWOR301      Organise personal work priorities and development                               Core                30           4
    HLTWHS001      Participate in workplace health and safety                                      Core                20           3
    SISOPLN002     Plan outdoor activity sessions                                                 Import               50           7
    SISXCAI003     Conduct non-instructional sport, fitness or recreation sessions                 Core                20           3
    HLTAID003      Provide first aid                                                               Core                18           3
    SISXEMR001     Respond to emergency situations                                                 Core                18           3
    ICTWEB201      Use social media tools for collaboration                                        Core                20           3
    SISXCCS001     Provide quality service                                                         Core                25           4
    SISSSOF002     Continuously improve officiating skills and knowledge                          Import               20           3
    SISXIND006     Conduct sport, fitness or recreation events                                    Elective             55           7
                                                                                               YEAR 1 TOTAL            276          40
                                  UNITS 3 & 4 (YEAR 2)
    BSBWHS303      Participate in WHS hazard identification, risk assessment & risk control*       Core                50           11
    SISXCAI004     Plan and conduct programs*                                                      Core                35           8
    SISSSCO001     Conduct sport coaching sessions with foundation level participants*            Import               50           11
    SISXCAI006     Facilitate groups*                                                             Elective             25           5
    SISXRES002     Educate user groups*                                                           Elective             25           5
                                                                                               YEAR 2 TOTAL            185          40

All units are shown in IVET’s standard (suggested) sequence of delivery.
The weeks delivery per unit is based on an 80-week delivery period (avg 8 x 10-week terms).
*Indicates scored assessment availability.
    COURSE DURATION         RECOMMENDED WEEKLY TIME COMMITMENT (Scheduled^)                     In-class     5.5 hrs     Homework 1.5 hrs
         2 Years            RECOMMENDED WEEKLY TIME COMMITMENT (Scheduled^)                     In-class     4 hrs       Homework        1 hr

Elective options are available.
^
 Scheduled hours means timetabled class time and time allotted for homework only. Further contributions to students’ overall learning
occur in a variety of ways - this will be documented in the course’s Training & Assessment Strategy which will be provided to schools at
the commencement of each school year. Course duration and unit selection may vary when combined with a Certificate II Qualification.

                                                    Permissible Substitutes
The units below are the remaining electives from within the qualification’s packaging that are available for selection by schools.
These elective units can only be substituted/swapped with other elective or imported units, but not added - i.e. the total number of units
cannot be increased. The core units (see reverse side) cannot be substituted and must be retained.

                                                                                                                               NOMINAL
                                                    UNITS                                                            TYPE
                                                                                                                                HOURS
    BSBWOR204            Use business technology                                                                 Elective           20
    BSBINM301            Organise workplace information                                                          Elective           30
    ICTICT203            Operate application software packages                                                   Elective           60
    SITXFSA001           Use hygienic practices for food safety                                                  Elective           15

Further units may be available to import from other qualifications or training packages. In the event that your school has a specific need
for a unit not listed above, please consult your Schools Relationship Officer.
Important – As the student resource is printed as a standardised course book, the unit-based resource for any substitute units will only
be available in soft copy for the school/students to self-print.
                                                                     31
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       4VKLSSPUNWYVMLZZPVUHSZ[HUKHYKZL_WLJ[LKVMHUVMÄJPHS
       ^OLUKLHSPUN^P[OKPMÄJ\S[VMÄJPH[PUNZP[\H[PVUZHUKL[OPJHS
       KPSLTTHZ
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       [OLTPUKZL[[OH[P[»ZNVPUN[VILLHZ`;OLYLPZHSV[VMWYLZZ\YLVU[OVZLVѝJPH[PUN[VTHRLJVYYLJ[KLJPZPVUZ
       HUK[OLYL^PSSIL[PTLZ[OH[`V\HYLW\[PUKPѝJ\S[ZP[\H[PVUZIV[OMYVTHILOH]PV\YHSHUKL[OPJHSZ[HUKWVPU[

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       YLZWVUZPIPSP[PLZHYLZL[I`[OL]HYPV\ZSL]LSZVM[OL(\Z[YHSPHUNV]LYUTLU[

       These apply to a range of topics, including, but not limited to:
       »   Duty to control and supervise the activity               »   Work health and safety
       »   Negligence                                               »   0UZ\YHUJL
       »   Anti-discrimination                                      »   Sporting tribunals and natural justice
       »   Public liability and duty of care                        »   Child protection
       »   Risk management

       ,[OPJHSYLZWVUZPIPSP[PLZJHUILKLÄULKHZ¸ILOH]PV\YHSYLX\PYLTLU[Z^OPJONV]LYU[OL^H`PU^OPJOHUVѝJPHS
       PU[LYHJ[Z^P[O[OLWHY[PJPWHU[ZHUKJVUK\J[Z[OLJVTWL[P[PVUVYNHTL¹,[OPJHSZ[HUKHYKZHYLZL[I`ZVJPL[`"
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       PUK\Z[Y`ZL[THU`VM[OLL[OPJHSYLZWVUZPIPSP[PLZHUKZ[HUKHYKZ

       Ethical responsibilities of
       ZWVY[ZVѝJPHSZPUJS\KLI\[HYL
       not limited to:
       »   Harassment
       »   Physical and verbal abuse
       »   7HY[PJPWHU[VѝJPHSYLSH[PVUZOPWZ

Sample Pages
       »   Fair play
       »   Free of bias
       »   Duty to enforce rules or laws

From the student workbook.

• Supplied as hard-copy workbook                  10                            • Contains interactive student activities
• Supplied as digital flip-book within the IVET Portal                          • Written by experts in the field

                                                                  32
The following are examples of sporting industry Codes of Conduct and Codes of Ethics for players, parents,
JVHJOLZHUKVѝJPHSZ[OH[^V\SKULLK[VIL\WOLSKK\YPUNHNHTLVYJVTWL[P[PVU!

 Players              •    )LHNVVKZWVY[
                      •    Respect all participants/competitors regardless of their gender, ability, cultural
                           IHJRNYV\UKVYYLSPNPVU

 Coaches              •    4HRLZ\YL[OH[LX\PWTLU[HUKMHJPSP[PLZTLL[ZHML[`Z[HUKHYKZHUKHYL
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                      •    5L]LYJOHZ[PZLH`V\UNWSH`LYMVYTHRPUNHTPZ[HRLVYUV[JVTPUNÄYZ[

 Parents              •    Always encourage children to play by the rules and settle disagreements without
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a course, seminar or some form of formal training, where they can be tested on their ability to remember
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NHTLZ VY JVTWL[P[PVU ;OPZ JLY[PÄJH[PVU WYVJLZZ PUJS\KLZ JOHPY \TWPYLZ YLMLYLLZ  HUK JOPLM \TWPYLZ ;OL
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HSSV^ZHUPUKP]PK\HS[VVѝJPH[LPU[OLPYV^UJV\U[Y`^OLYLHZ[OLV[OLY[OYLLIHKNLZHSSV^HUPUKP]PK\HS[VIL
PU]VS]LKPUPU[LYUH[PVUHSJVTWL[P[PVUZ

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uphold the standards of the sport through being familiar with all current rules and regulations and that they
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5:64HU`YLX\PYLVѝJPHSZ[VWYV]PKLL]PKLUJLVM[OLPYHJ[P]LYVSLHZHUVѝJPHS^P[OPU[OLPYZWVY[Z\JOHZH
SVNIVVRVYWYVVMVMWYVMLZZPVUHSKL]LSVWTLU[Z\JOHZH[[LUKPUNJVUMLYLUJLZVYHKKP[PVUHS[YHPUPUNJV\YZLZ

                                                          9

                                                         33
IN ESS
BUS

      34
IVET’s general business program will
provide students with the skills required
to secure employment or future study
pathways in a wide variety of careers.
Students will be exposed to range of business skills that
will be applicable to multiple industries. The courses
offered expose students to a range of Digital Technologies
being used across businesses today. This includes
exposure to SaaS (Software as a Service) products which
are found increasingly in businesses world-wide.

In addition, schools that undertake the Certificate III
level program can select Cyber Security electives,
providing students a key skill identified by industry and
the Australian Government as essential to business
administration and management roles in the future. The
Cyber Security units will aid students in understanding
how to protect themselves and others online, providing
great workplace skills, but also skills that can be applied
by the students in their personal and family life.

Graduates of the Certificate II and III programs will be able
to demonstrate to future employers the base level Digital
Technology and Business skills to add value immediately
in any workplace.

Courses:
• BSB20115 - Certificate II in Business
• BSB20115 - Certificate II in Business (Applied Learning)
• BSB30115 - Certificate III in Business*

*A study score is available for partial completion of the
Certificate III in Business.

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BSB20115 Certificate II in
                                        Business (VCAA Program 1)
                                        The Certificate II in Business allows students to gain a variety of skills and
                                        knowledge needed to undertake administrative roles in a business environment.

                                        This course is designed for students looking to move into a business
                                        administration position in the future and caters for a range of different students.

                                        The course provides exposure to practices in both large corporate environments
                                        and small businesses.

                                        LEARNING AREAS                            JOB OPPORTUNITIES

                                        •   Communication in the workplace        •   Business administrator
                                        •   Business technology use               •   Data entry operator
                                        •   Customer service                      •   Information desk clerk
                                        •   The business industry                 •   Receptionist
                                        •   Workplace documents                   •   Executive administration assistant
                                        •   Environmental sustainability          •   Personal assistant
BSB20115 - Certificate II in Business

                                                                                  •   Customer support

                                                                          36
Course Structure 2021
                                                                                                            NOMINAL          WEEKS
                                       UNITS                                               TYPE
                                                                                                             HOURS          DELIVERY
    BSBWOR202        Organise and complete daily work activities                          Elective              20               3
    BSBINM201        Process and maintain workplace information                           Elective              30               4
    BSBCMM201        Communicate in the workplace                                         Elective              40               5
    BSBWOR203        Work effectively with others                                         Elective              15               2
    BSBIND201        Work effectively in a business environment                           Elective              30               4
    BSBWOR204        Use business technology                                              Elective              20               3
    BSBITU211        Produce digital text documents                                       Elective              60               8
    FSKWTG009        Write routine workplace texts                                         Import               15               2
    BSBITU213        Use digital technologies to communicate remotely                     Elective              20               3
    BSBITU212        Create and use spreadsheets                                          Elective              30               4
    BSBWHS201        Contribute to health and safety of self and others                     Core                20               3
    BSBINN201        Contribute to workplace innovation                                   Elective              20               3
                                                                                          TOTAL                320              44

All units are shown in IVET’s standard (suggested) sequence of delivery.
The weeks delivery per unit is based on a 44-week delivery period (avg 4 x 11-week terms).

                    COURSE DURATION                   RECOMMENDED WEEKLY TIME COMMITMENT (Scheduled^)
                           1 Year                     In-class            6.5 hrs       Homework             1.5 hrs

Elective options are available.
^
 Scheduled hours means timetabled class time and time allotted for homework only. Further contributions to students’ overall learning
occur in a variety of ways - this will be documented in the course’s Training & Assessment Strategy which will be provided to schools
at the commencement of each school year.

                                                    Permissible Substitutes
The units below are the remaining electives from within the qualification’s packaging that are available for selection by schools.
These elective units can only be substituted/swapped with other elective or imported units, but not added - i.e. the total number of
units cannot be increased.
The core unit (see reverse side) cannot be substituted and must be retained.

                                                                                                                            NOMINAL
                                                  UNITS                                                        TYPE
                                                                                                                             HOURS
    BSBCUS201            Deliver a service to customers                                                       Elective          40
    BSBSUS201            Participate in environmentally sustainable work practices                            Elective          20
    BSBINM202            Handle mail                                                                          Elective          15
    BSBSMB201            Identify suitability for micro business                                              Elective          20

Further units may be available to import from other qualifications or training packages. In the event that your school has a specific need
for a unit not listed above, please consult your Schools Relationship Officer.
Important – As the student resource is printed as a standardised course book, the unit-based resource for any substitute units will only
be available in soft copy for the school/students to self-print.
                                                                   37
3 Communicate in a Way That Responds Positively to
              Individual Differences
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       MYVTVULHUV[OLYHUKP[PZ^OH[THRLZ[OLT\UPX\L;OLZLKPќLYLUJLZTH`IL[OLPYJ\S[\YLYHJLL[OUPJP[`
       KPZHIPSP[`YLSPNPV\ZVYZWPYP[\HSILSPLMZNLUKLYHNLZL_\HSVYPLU[H[PVUHUKPKLU[PM`;OPZKP]LYZP[`JHUHќLJ[OV^
       people communicate. Each person has their own way of speaking such as the tone that they use, their words
       and pronunciation. When communicating in the workplace it is important to consider and value diversity and
       [OLZLPUKP]PK\HSKPќLYLUJLZ

       As part of your job, you may need to communicate with a range of diverse people, such as people with speech
       problems, people with English as their second language, people who are blind or are hearing impaired, young
       children who are still developing their speech and will have a limited vocabulary as well as those with other
       SHUN\HNL YLSH[LK KPѝJ\S[PLZ >OLU KVPUN ZV P[ PZ PTWVY[HU[ [OH[ `V\ value and treat them with respect,
       courtesy and sensitivity. You can do this by celebrating their diversity and taking the time to learn more
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       To treat people from a range of cultural groups with respect, sensitivity and courtesy you should:
       »    Be polite and kind.
       »    Encourage them to express their ideas,
            opinions and concerns and listen to them
            actively without interrupting or speaking over
            the top of them
       »    Speak to them, as you would want to be
            spoken to, i.e. don’t insult people, call them
            names or put them down. Be aware of the
            tone you use and the words you choose to
            convey your message. Ensuring that they are
            clear and cannot be misinterpreted.
       »    Be positive don’t be overly critical or nit-pick
            on small things
       »    Ensure that your body language is positive,
            open and encouraging
       »    Treat everyone the same and promote an
            inclusive environment. Always try your best to
            include people in important discussions and
            meetings.
       »    Take the time to praise them for their work

Sample Pages
            HUKLќVY[Z)LLUJV\YHNPUNHUKYLJVNUPZL
            the hard work of others.

From the student workbook.

• Supplied as hard-copy workbook                  27                          • Contains interactive student activities
• Supplied as digital flip-book within the IVET Portal                        • Written by experts in the field

                                                                38
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