Covid-19 A Summary of Local Information and Services in Gloucestershire - Charlton ...
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Covid-19
A Summary of Local Information
and Services in Gloucestershire
This information is collated by Age UK Gloucestershire to help staff
provide support to older people. It is updated regularly and to the
best of our knowledge, it is accurate on the date shown. We will
re-issue this document every week.
We are not responsible for any inaccuracies.
If you have updates or would like to add information, please email
essentialinfo@ageukgloucestershire.org.uk
01 July 2020
Age UK Gloucestershire registered Charity number: 1111773Key Contacts
Age UK Gloucestershire Help Team
01452 422660
Information and support for older people and their families to resolve issues
Age UK Gloucestershire Freephone Friendship Line
0800 2980579
A listening ear and friendly chat for older people in Gloucestershire
UK Government Link
New guidance available for those who have received a shielding letter; this group should continue to register
online or telephone even if they do not need support at present: https://www.gov.uk/coronavirus-extremely-
vulnerable or call 0800 028 8327
Gloucestershire County Council “Help Hub”
https://www.gloucestershire.gov.uk/helphub
Online form to request help for yourself or a neighbour & to offer help.
Phone Line for Help hub referrals: 01452 583519 Gloucestershire County Council “Help Hub”
https://www.gloucestershire.gov.uk/helphub Online form to request help for yourself or a neighbour & to offer help.
Phone Line for Help hub referrals: 01452 583519 Monday- Friday 8am-7pm, Sat & Sun 10am-2pm. Requests allocat-
ed to district councils who are then looking for local support groups to help individuals. ASC are triaging any potential Social
Care enquiries at this stage. NHS Volunteer task force now picking up referrals from “Help Hub”: https://
www.goodsamapp.org/NHS
More info about NHS Volunteer Responder service: https://volunteering.royalvoluntaryservice.org.uk/nhs-
volunteer-responders-portal/isolating
Over 70’s in need of support can now self-refer for NHS task force volunteer support on 0808 1963646.
GCC Emergency Living Fund extended for those in real difficulties, can help with furniture, essential household
goods, emergency utility payments etc. Contact: 0330 123 5550 (during office hours) https://
www.gloucestershire.gov.uk/health-and-social-care/gloucestershire-welfare-support-scheme#Covid-19-ELF
Covid Mutual Aid Website
https://covidmutualaid.org/local-groups
Lists local groups who have signed up to the network to provide/offer local support. (Other specific info we have
found is listed in district areas below)
Scams
Trading standards reporting increase in Covid related Scams – see https://www.nationaltradingstandards.uk/news/
beware-of-covid19-scams/
Report Scams to Action Fraud: 0300 1232040 or Further advice from Citizens Advice consumer Advice Line: 0808
2231133
From 8th July 2020 National Trading Standards are offering FREE call blocker devices for self-installation. Direct
applicants will be able to apply online on the Friends Against Scams website from the 8th July, via:
www.FriendsAgainstScams.org.uk/callblocke
Age UK Gloucestershire registered Charity number: 1111773Supermarket Priority Shopping Times for older/vulnerable people
Home delivery essential food box £24.99 https://www.aldi.co.uk/food-
Aldi parcels
Now have “volunteer shopping Payment Cards” to help with shop-
Asda ping payments:
https://www.thegrocer.co.uk/supermarkets/asda-and-mands-
create-new-payment-cards-for-volunteers-shopping-for-those-self-
isolating/603666.article
9am-10am Monday, Wednesday & Friday priority for older/vulnerable
Tesco people. Contact 0800 917 7359 to identify as vulnerable and request
priority for online delivery slot.) Also, have E Gift Card for volunteer shop-
pers: www.tescogiftcards.com
8am-9am Monday, Wednesday & Friday Priority for older/
Sainsbury’s vulnerable
First Hour Priority for Older/vulnerable people
Waitrose waitrose.com
First Hour Monday & Thursday is priority for Older/Vulnerable Peo-
M&S ple. Now have “volunteer shopping Payment Cards” to help with
payments: https://www.thegrocer.co.uk/supermarkets/asda-and-
mands-create-new-payment-cards-for-volunteers-shopping-for-
those-self-isolating/603666.article
Essential Food Boxes now available for home delivery: https://
www.marksandspencer.com/l/gifts/food-boxes
Mon-Sat 8 - 9am For Older vulnerable, Sun 10-11am Now launched
Co-op a “Gift Card” to enable volunteers to shop on behalf of vulnerable
customers – call dedicated Co-op phone line on 0800 029 4592
Iceland First hour of trading for older/vulnerable customers
Morrison Essentials food boxes – delivered by DPD, so no
Morrisons need to book a delivery slot. Order from their website
https://www.morrisons.com/food-boxes/boxes?
fbclid=IwAR0YzLYyxTEUKlFfQYZDOiWkqmgdQGMsNAtoclT2cqUrwa
aHFAF8DjXjo_A
Over70/vulnerable can call 03456116111 option 5 to order items from
essentials box – 24hr delivery time – no minimum spend
Age UK Gloucestershire registered Charity number: 1111773Area Specific Information
Cheltenham (1 of 3)
Providing 7 meals for £25, delivered in one drop off, meals can
be frozen at home, reheated immediately or kept in a fridge. chelten-
LONG Table
ham@thelongtableonline.com
Subsidies and free meals available for those that cannot afford
Meal Packs for Home De-
this. Clients urged to email/telephone to discuss their own
livery
situation, payment can be made by card over the phone. Men- 01242 323693
us changed regularly.
Cheltenham mutual Aid 0800 0096927
Coordinating volunteer support for food and prescriptions
Group cheltmutualaid@gmail.com
Food parcels will now be by delivery only, deliveries on Wed, food-
Cheltenham Foodbank Thurs & Fri only. A referral voucher is needed from a sup- bankagencies@cheltenhamelim.o
porting agency. rg
The North Cotswold Food Bank run by the Trussell Trust
provides support for those specifically in need in local
North Cotswolds Food- https://
community with food supplies. These are distributed from
bank northcotswold.foodbank.org.uk/
Chipping Campden, Moreton in Marsh, Winchcombe, Bourton
on the Water and Bishops Cleeve.
COOP will do telephone orders & deliveries of all groceries to
the vulnerable. Run by volunteers, a responder takes the or-
01242-513583
der, order is picked in store and any omissions/substitutions
Bath Road area noted. The requester is called back and asked about the
(The number is busy at popular
changes; payment is then taken over the phone. Volunteer
times)
driver delivers. Contact to check how wide their delivery area
is.
Court Farm Shop – only taking orders by email, but can deliver
to the local area within a 4.5 mile from shop. Ordered
received on Weds for delivery on
Bishops Cleeve Area www.courtfarmshop.co.uk
Fri www.courtfarmshop.co.uk
Also offer collection on Wednesdays, Thursdays, Fridays &
Saturdays
Bishops Cleeve Volunteer support for those self-isolating providing help with
picking up shopping, posting mail, collecting urgent supplies, 07825155215
making a friendly phone call. Co-ordinated by Richard Stanley
Email: friendsofcharltonk-
Friends of Charlton Kings are a community network of volun-
teers that can support anyone who resides or works in the ings@gmail.com
Charlton Kings
parish. Main points of contact are Anna Macfadzean, Council- Telephone number is 01242
lor Paul McCloskey and Jane Shorting.
650411
Age UK Gloucestershire registered Charity number: 1111773Area Specific Information
Cheltenham (2 of 3)
Smith and Mann (Food store) - deliveries in Charlton Kings
area of Cheltenham only. Clients can email the shopping list Email shopping list:
and delivery details through and payment can be made by
Charlton Kings cheque or card. smdeliveries@outlook.com
They can’t take orders over the phone, but we (AUK Help
Team) could take the orders and email them through for 01242 523691
people.
Tailored Catering LTD, Cheltenham
Meal on Wheels options delivered straight to your door. Call
to place your order.
01242 604229
Delivering to Winchcombe, Gretton, Greet, Alderton, Cleeve
and surrounding areas from 5pm.
Jay Halford meal delivery; Cheltenham area. Home cooked
Cheltenham area 07502221475.
meals and fruit and veg boxes.
01242 216773
Roots and Fruits, 250 Bath Road, Leckhampton.
Leckhampton https://
online shop for fruit, veg, eggs and milk for local delivery
www.rootsandfruits.co.uk/
http://simpsonsfishandchips.com/
Oakley Simpsons fish & chips now available via click & collect
01242 521964
Budgens Prestbury (07.00 to 20.00 Sun to Sat)
10 High Street Prestbury, Chelten-
Taking orders over the phone and will deliver, Accepting cash, ham
Prestbury
cheque or bank transfer. Order between 09.00-11.00 Monday,
Wednesday or Friday 01242 244124
Delivery is Tuesday, Thursday or Saturday
Prestbury Parish Council compiling a list of volunteers who can deliver parishclerk@prestbury-pc.goc.uk
groceries and medicines 01242 575129
St Paul’s Fish Bar offering free daily food drop offs to our
St Pauls Area elderly and vulnerable people in St Paul’s, Cheltenham. 01242 01242 526468
526468
Big Local Support Network offering shopping, prescriptions,
07879113748
St Peters & The Moors welfare checks etc. Also have some free food available on
kelly@sptm.org.uk
Mon & weds mornings from Fareshares
Email: spjara.org@gmail.com
St Philip & St James Area Neighbourhood support group coordinating volunteer support
www.spjara.org.uk
(SPJARA) for local residents - allow 12-24 hours for a follow up.
or call Jonathan on 01242 701672
Winchcombe Fruit and Vegetable Shop. Free delivery fruit and
Winchcombe 01242 609500
veg to Winchcombe any order large or small.
GCAFE, Springbank Way, offering food parcels for those in
Springbank 01242 248787
need and can deliver if self-isolating
Age UK Gloucestershire registered Charity number: 1111773Area Specific Information
Cheltenham (3 of 3)
Court Farm Shop, Delivery Service available for people who
are over 70, people who are self-isolating due to being
http://www.courtfarmshop.co.uk/
Stoke Orchard vulnerable or are who are showing symptoms. Deliveries are
shop/collection-delivery-service/
on Saturday only and please allow a couple of week’s
lead-time.
R Lunch (sandwich & coffee shop),
Customers who are near their shop are being offered free
Bath Road 01242 222221.
delivery. Phone the shop and place an order and they can take
card payments over the phone.
Lakeside Takeaway (fish & chips), please call the shop if you
01242 516528
feel someone could benefit from the service -
Disabled Care & Mobility, Tewkesbury Road, starting a mobile
Tewkesbury Road food bank, contact them if you know of anyone who is 01242 524963
particularly vulnerable and would benefit from their donations
Vinnie’s Eatery (wholesome plant based dishes), launching on
Uber Eats. Also launching vegetable packages and other vegan 01242 228989.
essentials, which can be delivered.
Practical help is at hand - neighbour to neighbour. Please
spjara.org@gmail.com
allow 12-24 hours for a response
Tivoli & Suffolk Square
Jonathan 01242 701672.
The Find, Regent Street, Town Centre (coffee house), drive
Town Centre 01242 575228
through and home deliveries of fresh and frozen food.
The cornerstone Centre; Whaddon area. Emergency food
Whaddon 01242 777777
parcels. Call on: 01242 777777.
Grandvilles Deli/Sandwiches/snacks operating home de-
Warden Hill 01242 231700
liveries
For vulnerable people who cannot get out to the shops
Mr. Whippy Cheltenham Place an order by messaging on Facebook and paying upfront 07530911600
Doing essential food parcels – bread, eggs, milk etc.
Age UK Gloucestershire registered Charity number: 1111773Grocery and Meal Deliveries in Gloucestershire
https://www.amazon.co.uk/Coffee-Snacks-
International-Speciality-Food/b/?
Amazon Online grocery orders
ie=UTF8&node=340834031&ref_=topnav_s
toretab_uk325subnav
Home delivery service to Gloucester, Chelten-
ham, Forest of dean, Newent, Ledbury, Tewkes- Contact: 01452 840510
Ben Creese Country Butchers bury, Malvern, Worcester offering 15% discount
Gloucester to over 70s.
email: mail@countrybutchers.co.uk
Meat and dairy. Contactless free home delivery
Usually supply restaurants, cafes etc. (so many
Cheltenham Catering Sup- products in larger pack sizes) but are doing home https://www.cheltenhamcateringsupplies-
plies deliveries during the current crisis. Orders online home.co.uk
only. Minimum order £50
01684 298959
Cotteswold Dairies Now taking on new clients again.
enquiries@cotteswold-dairy.co.uk
Phone & Click & Collect service for essential https://creedfoodservice.online/home-
grocery & non-food items butchery veg and fruit essentials.html?
Creed
boxes – call/click & collect from Churchdown. fbclid=IwAR2ndGfg4eDpsS7kE9hMbTRS66IE
Minimum order £50, online payments. FojEVvn0sWS1qT9PWGkecMS06P9OMiI
Freshly made, healthy, ready to freeze meals
https://jayhalford.com/event/meal-
Jay Haford delivered to door (25 minutes’ drive from
delivery/
Cheltenham)
Please see a link to a local milkman in your area.
Give them a call to find out their capacity. They https://findmeamilkman.net/search?
Milk Rounds
are able to deliver fresh bread, milk, eggs, butter postcode=GL46TB&submit=&sel=1
and other basics including fresh fruit juice.
0333 3706700
Frozen meals delivered to door – new no contact
Oakhouse www.oakhousefoods.co.uk
delivery process but accepting orders via website
Ocado Not accepting any new customers at present.
Age UK Gloucestershire registered Charity number: 1111773Grocery and Meal Deliveries in Gloucestershire
Company based in Oxfordshire, similar to WFF
they are taking on new customers and deliver in
Ofishial Frozen Food service Gloucestershire on Tuesdays. Minimum start up T: 01295 680999,
(www.ofishial-foods.co.uk) order of £15.Orders can be made via t/phone or Email order@ofishial-foods.co.uk
online. They can only take card payment due to
current situation.
Now accepting new orders, ready meals no need
for a freezer, can provide express Delivery Bun- 0800 612 7225
Parsley Box
dle 10 meals in 1-2 days, normal stock taking 3-5 www.parsleybox.com
days.
From Monday 23rd March customers who are contact on 0800 953 4988 to identify as a
Sainsbury’s: over 70, vulnerable, disabled will get priority vulnerable customer.
access to online deliveries New Number for over 70’s: 6/4/20
Vegetarian meals delivered to your door (Various 0161 2570887
Vegetarian for Life
suppliers nationwide) info@vegetarianforlife.org.uk
Now accepting orders from existing clients and
0800 0773100. Those who have received a
new customers with a flexible no contract/no
Wiltshire Farm Foods: Shielding Letter from the Government
commitment service. There is no charge for de-
should call priority line on 0800 046 5614.
livery.
Age UK Gloucestershire registered Charity number: 1111773Community Meals
Hot ready-to-eat meals (main course & pudding)
Apetito £3.50 if client qualifies (for 6 or 12 weeks) 01452 426868
Delivered 11.00am – 2.00pm, 7 days a week
Hot ready-to-eat meals (2 or 3 courses)
£6.25 (2 courses) / £7.25 (3-courses) 08082 748 895
Apetito Special diet options available
Tea-time snack option from £3.00 www.apetito.co.uk
Delivered at lunchtime, 7 days a week
Hot ready-to-eat meals
£6.50 (1-course) + £1 for pudding
£8.50 (for cooked lunch and light dinner) 01452 521018
Bramble House
Options: Allergies, Diabetes, Dementia, eating www.bramble-house.co.uk/services.html
difficulties
Delivered 7 days a week (1.15 – 3.00pm)
Age UK Gloucestershire registered Charity number: 1111773Local Organisations Providing Help and Information
Page 1 of 13
0800 542 1655
Working to put in place remote learning
www.sgscol.ac.uk/study/online
opportunities
Adult Education & Online Stroud College also has online learning
www.gloucestershire.gov.uk/health-and-
Learning opportunities programmes
social-care/training-for-health-and-social-
GCC also have online courses suitable for
care-professionals/multi-agency-training/
carers/volunteers
e-learning-resources/
01452 525222
Groups suspended/Dementia advisor service/
signposting etc. operating via telephone:
On line peer support forum:
Dementia Advisors: Christine, Leckhampton,
www.alzheimers.org.uk/talkingpoint
Brockworth, Hatherly, Churchdown:
Alzheimer’s Society National Help Line
07889 604402
0300 222 1122
Claire, Gloucester, Quedgeley: 07912 396168
Alzheimer’s Society
Debby, Forest: 07795 344937
(Gloucestershire) Alzheimer’s Dementia Connect Dementia
Hayley, Newent, North West Glos: 07715
Adviser Service 0333 150 3456
804313
01452 525222 Monday to Wednesday 9-8pm
Debs, Cheltenham, Bishops Cleeve: 07889
Thursday & Friday 9–5pm
604394
Saturday & Sunday 10- 4pm
Jennie, South Cots: 07889 604406
Jess, Stroud and Berkeley Vale: 07892 753386
https://www.dailywireless.org/mobile/
Rachel Stephens for Support Groups: 07715
alzheimers-apps/ (Link to Apps for those
804312
supporting people living with dementia.
Forest of Dean arts & education charity sup-
www.artspacecinderford.org
porting people with creative online activity in-
Art Space Cinderford
cluding those with Dementia & their carers. Has
info@artspacecinderford.org
some funded projects to offer support
Grant available via Barnwood Website:
‘If you live in Gloucestershire, you have a disa-
bility or mental health challenge and you can’t
afford to buy something that would make a big
difference to your physical and mental health at www.barnwoodtrust.org/grantsforyou
this time, apply for a Keeping Strong Fund
Barnwood Trust
online at www.barnwoodtrust.org/grantsforyou
or call Freephone 0800 4220404. Grants start or call Freephone 0800 4220404.
from £50 and are for household essentials, a
television, laptop or tablet, access to an online
course, arts and craft materials or something
else.’
Renewal dates relaxed – expired badges can https://www.gloucestershire.gov.uk/
Blue Badge
continue to be used if new one not received. health-and-social-care/disabilities/apply-
Info on GCC website for-a-blue-badge/
Operating all services/support telephone/online
– recognising the additional stress on carers at
this time & encouraging contingency planning
carers@peopleplus.co.uk
including Carers Emergency Scheme:
- https://gloucestershirecarershub.co.uk/
0300 111 9000
Carers Hub (People Plus) carersemergency-scheme/
Can also obtain PPE for unpaid carers under
Phone line extended hours 8am-8pm
certain COVID related circumstances.
Tuesday & Thursday
Virtual Coffee Mornings & training available for
carers via Zoom; contact Carers Hub to book
and receive links.
Age UK Gloucestershire registered Charity number: 1111773Local Organisations Providing Help and Information
Page 2 of 13
Charlies (Cancer Support Contact to discuss current support available for 44 (0)7786 547 439
Gloucester) those living with cancer and their families. charlies2014@yahoo.co.uk
North and west Gloucestershire operating over
phone and online. Can help with Welfare bene-
fits/Debt/Healthy Homes/Universal Credit and 01452 527202/ 01594 823927
Foodbank Vouchers.
www.gloscab.org.uk
Online enquiry form from website.
Universal Credit Help to Claim Service:
Citizens Advice Online info re benefits & Corona Virus: https://
0800 1448 444
www.citizensadvice.org.uk/health/coronavirus-
what-it-means-for-you/ Email for Healthy Homes support:
Welfare Benefits advice for those living with healthyhomes@gloscab.org.uk
cancer.
Debt advice team available via email.
0808 800 0510/0808 800 0511 Monday to
Stroud & Cotswold Districts able to help with a Friday 10am to 4pm (calls are free from
wide range of issues, including benefit claims, landlines and most mobiles).
Citizens Advice
money worries, energy issues, housing difficul- https://www.citizensadvice-
ties and relationship problems. stroudandcotswold.org.uk/stroud-cab-
email-advice.php
Independent money guidance for people on low
Tel: 01453 796050 Mon-Fri 9-5
incomes; telephone and online support across
Clean Slate LOW INCOME
Gloucestershire, can help people with a money https://www.cleanslateltd.co.uk
SUPPORT
health check, guidance on saving money, im-
glos@cleanslateltd.co.uk
proving finances & claiming benefits.
Currently operating by telephone, the Commu- https://www.grcc.org.uk/individuals-and-
nity Wellbeing Service will provide support for a families/community-wellbeing-service
Community Wellbeing Ser-
vice variety of reasons from debt and bereavement, For referrals and queries please get in con-
(Cotswold District) to mental health and help or advice. More infor- tact – Tel: 07738 106384 or Email:
mation on the website: cws.grcc@nhs.net
Accepting new referrals for anyone 16 or over 0300 365 64 63
Community Wellbeing Ser-
vice (Cheltenham & living in the area. Offering telephone assess- or visit CCP website to refer online https://
Tewkesbury) ment, support, advice and signposting. www.ccp.org.uk/communitywellbeing
Accepting referrals from health and social care, 01594 812447
as well as other VCSE organisations and self-
Community Wellbeing Ser- referrals. Support for anyone over 16 year, no 01594812399 https://www.fdean.gov.uk/
vice communities-health-and-leisure/
(FOD) face-to-face appointment at the moment but
offering remote support and links to other ser- community-health-and-wellbeing/
vices. community-wellbeing-service/
Community Wellbeing Ser- Face to face & group support suspended – sup- 0300 131 0024
vice (Gloucester) Home porting via telephone, contact for more infor-
Group mation. Monday to Friday 8am-8pm
Registered Charity providing affordable counsel-
Counselling Service - GCS 01453 766310 https://
ling (Via telephone/video link at present). Some
(Gloucestershire) gloscounselling.org.uk/about-gcs/
free for sexual abuse victims.
Age UK Gloucestershire registered Charity number: 1111773Local Organisations Providing Help and Information
Page 3 of 13
Creative Sustainability (Re
Phone befriending & Pen Pals scheme also sup- 01453 798363
Connect Befriending)
porting wildlife art & bike project schemes
online & Supporting local community groups anna@cscic.org
with money management.
Active Living at Home Service for older vulnera- Tel: 01594 823414
ble people who can be visited at home (or via
Crossroads – Forest of
technology) by Crossroads staff to encourage Tel: 01452 910899
Dean
safe activity while unable to leave home. Also
offering Active Living Group support for carers. Email: admin@crossroadsglos.org.uk
CCP (Community Housing Community Based Housing Support moved over Email:- Graham.Croly@ccp.org.uk
Support) to CCP. Supporting clients as much as we can &
07593446874
still taking referrals.
Helpdesk - 0300 3652002
https://www.ccp.org.uk/gloucestershire-
community-based-support
Cruse Gloucestershire has restricted its service
01242 252518 (10am and 12.30pm week-
to previous clients & only support by telephone.
days & answerphone)
Office is still taking calls on 01242 252518.
Excellent Online info: https://
Cruse Bereavement National helpline 0808 8081677
www.cruse.org.uk/get-help/coronavirus-dealing
(Weekdays - 9.30am - 5pm, late nights to
-bereavement-and-grief
8pm on Tues, Weds & Thurs). Very busy
currently
Partners, who make referrals to DWP
Visiting, continue to do so in the same way
DWP Visiting Service has suspended all routine
you do at present. For all visit referrals,
face-to-face home visits; will be prioritising visits
DWP will undertake a risk-based
for customers who are most vulnerable,
DWP assessment, ensuring they meet the
ensuring that benefit payments can be made or
criteria & decide the best way to support
safeguarding checks undertaken.
the customer. Customers who do not
meet the criteria will instead be contacted
by telephone or letter.
HIV & Sexual Health service Gloucestershire naomi@eddystone.org.uk
Eddystone Trust offering telephone & online support during
COVID-19 www.eddystone.org.uk
Telephone/video calls to FGR season ticket hold-
Forest Green Rovers Foot- ers but also willing to chat to other older foot- 07419333746
ball Club ball fans community@fgr.co.uk,
Forest Sensory services
01594 827711
(FOD Area) Providing telephone support for sight Impaired
07566 796968
Offering support to volunteers and volunteer
FVAF Forest Voluntary Ac- groups in FOD with access to free wireless card Email: FINANCE@FVAF.ORG.UK
tion Forum readers to assist with safe shopping for the vul- For more information
nerable/isolating.
Age UK Gloucestershire registered Charity number: 1111773Local Organisations Providing Help and Information
Page 4 of 13
Office & Community Centre closed- Info on
GDA
website www.gda.org.uk/coronavirus-update
(Glos Deaf Association) 07875 610860 or 07749 508692
Offering interpreter services for those who are
having to deal with other agencies/employers
Taking Referrals Via their Website (Please note
GDASS have issued specific guidelines to support 01452 726 570
with this specific issue at this time). Boots &
GDASS (Domestic Abuse) some other local pharmacies have signed up to support@gdass.org.uk
be Safe Spaces; those at risk of DA can access in
store consultation rooms for confidential guid- www.GDASS.org.uk
ance to support agencies.
0300 4216440
Gloucestershire All routine dental surgery suspended – https://
Community DENTAL information on support available from Commu- www.gloscommunitydental.nhs.uk/wp-
Service nity Dental Services. content/uploads/Advice-for-Managing-
Dental-Problems-at-Home-pdf.pdf
Emotional and practical support available via 01594 811910Monday to Friday 9am to
Great Oaks Dean Forest telephone to those with a life limiting illness, 5pm.
Hospice carers of those with a life limiting illness and to
those who have been bereaved. or clerical@great-oaks.org.uk
Green Square Housing
See CCP.
Support
Guideposts Advice Service is offering free sup-
0800 048 7035 (Monday to Friday 9.00-
port to anyone worried about themselves or
5.00 herein-
Guideposts someone else who is in self-isolation or needs
fo@guideposts.org.uk
support at this time. Now running virtual coffee
www.guideposts.org.uk/advice-service
mornings.
Macmillan & Oncology Unit team available to
help people living with or affected by cancer and 01452 527202
who may need advice. Support with benefit ap-
Healthy Homes Scheme
plications, appeals, grants to support extra costs, Email healthy.homes@gloscab.org.uk or
debt issues, or energy problems. Offering tele- Email Rich.bennett@gloscab.org.uk.
phone advice at this time.
www.hlsglos.org
Operating remotely but still taking referrals for
Healthy life styles
free support with weight loss, stopping smoking,
Gloucestershire Alex Bluett: 0800 122 3788
getting active etc.
For information and advice about local services
Call 01452 504989 or 0800 6525193
Healthwatch and support, or to share your views and
info@healthwatchgloucestershire.co.uk
experiences
Face to face & groups suspended – supporting 0345 863 8323 option 3 for further infor-
via telephone – accepting new referrals. mation. Referrals can also be made via
Independence Trust this number or via e-mail to in-
(Community Wellbeing Also offer Community Advice, Links & Mental
Service Stroud area) Health Support Service (CALMHS) Countywide fo@independencetrust.co.uk
and Community Autism Advice and Information 0345 863 8323
(CASA). gloucesterhub@independencetrust.co.uk
Age UK Gloucestershire registered Charity number: 1111773Local Organisations Providing Help and Information
Page 5 of 13
All clubs, outreach, coffee mornings & shop are
closed. Dealing with information and advice via
Telephone/Email but with reduced opening
01242 221170
hours.
Info@insight-glos.org.uk
RNIB also offering online & telephone support
Insight Gloucestershire
also produced a guide on supporting people with
(Sight loss) Extended opening hours 8-8pm & Satur-
sight loss during COVID-19. Priority shopping
day 9-5pm
delivery slots now available to blind & partially
RNIB Helpline 0303 123 9999
sighted who contact RNIB Helpline.
helpline@rnib.org.uk
https://ageuktheloop.com/wp-content/
uploads/2020/05/RNIB-Helping-you-help-
others.pdf
The ITSA office team working remotely but still
accepting enquiries - offering online/phone
support to help any charities in Gloucestershire 01242 228800
IT Schools For Africa
that need help setting up remote working so contact@itschoolsafrica.org
they can continue to communicate with staff and
their beneficiaries.
Network to help connect with other people and Email: tkyp@ccp.org.uk or visit website
Know Your Patch Tewkes-
organisations, both voluntary and statutory, for more information https://
bury
working in Tewkesbury Borough. knowyourpatch.co.uk/
Support available to LGBT+ community across
LGBT+ Partnership Gloucestershire. Contact via email or Website www.lgbtchelt.co.uk/contact-us.
(Gloucestershire) form, can also support partner organisations set hello@lgbtchelt.co.uk.
up online technology for meetings etc.
From 13th July some Gloucestershire libraries https://www.gloucestershire.gov.uk/
will be offering a “Reserve & Collect” service gloucestershire-county-council-news/
Library Service either by email request or the ring & read option
– libraries offering this service will be available news-june-2020/new-reserve-and-collect-
shortly library-service-to-be-launched/
Listening Post (Counselling Listening Post Counselling Service remains open To register for counselling support
Services Ltd) at this time and continues to offer an affordable
call :01452 383820 (For Gloucester and
donation based counselling service to anyone
over the age of 18; via telephone or video link. Cheltenham) 01453 750123 (For Stroud).
Local patient support and advice: General cancer T. 0300 422 8880
patient/carer support, advice and enquiries:
Macmillan Hub GRH T. 0300 421 6586
Cancer specific Health and Wellbeing support
Freephone 0808 800 4040 available Mon-
(including diet and exercise), information and
Macmillan Cancer Support day to Friday 9am to 5pm
advice: Macmillan Next Steps Team
National patient support and advice:
https://www.cancerresearchuk.org/about
Confidential Specialist Nurse Helpline
Patient information about cancer and Covid-19 -cancer/cancer-in-general/coronavirus-
based on latest national guidance. and-cancer
Maggies is able to support anyone affected by
cancer. Providing practical information, including Call: 01242 250611
Maggies Cancer Support
benefits advice and emotional support over the
(Cheltenham)
phone, via email and video links. We are also 9am – 5pm Monday-Friday
running some web based groups and starting to
see some people face to face with pre-booked E-mail: Cheltenham@maggies.org
appointments.
Age UK Gloucestershire registered Charity number: 1111773Local Organisations Providing Help and Information
Page 6 of 13
Managing Memory Together Information and
Education Service is part of Gloucestershire’s
specialist memory assessment and community
dementia team. We offer information and ad- Call: 0800 694 8800
vice to people worried about memory, people
Managing Memory with dementia and carers of people with de-
9am - 5pm Monday-Friday
Together mentia. We can also link people into clinical
services. We are currently able to offer online
sessions for carers of people with dementia and Email: managingmemory@ghc.nhs.uk
hope that our programme of face to face ses-
sions will be able to start again later in the
year.
Marie Curie no longer just support people with General Enquires 0800 716 146
a cancer diagnosis. They are also able to sup-
port anyone with a terminal illness, including Support Line 0800 090 2309
Marie Curie dementia, Parkinson’s, MS etc.
They have a helpline where carers can ask any- Website: https://www.mariecurie.org.uk/?
thing about death/dying/bereavement support mscl-
etc. kid=f5ccb6de2c5c1f3650bfe83ef72d13d6
Supporting those self-isolating with a stoma 0800 626388
Medilink – Stay Connected and/or continence conditions. Providing volun-
support service teer telephone friendship and support. Do not https://www.saltsmedilink.co.uk/stay-
have to be a customer – more info on website. connected-support-service
Free online chat counselling support for adults
www.qwell.io
with qualified counsellors available from
Mental Health Support
www.qwell.io
Let’s Talk 0800 073 2200
Or on the phone Via Let’s Talk
01684 861150
Later Life community mental health team avail- 9am-5pm Mon- Fri at other times contact
Mental Health Support
able on telephone.
Crisis Team : 08001690398
Alexandra House Wellbeing support face to alexwellbeing@sgmind.org.uk
MIND (Gloucestershire
face suspended but still accepting referrals for www.sgmind.org.uk
Mental Health Support)
telephone support. 01452 245338
Operating and taking new referrals for sessions
over Zoom/ Skype/weekly phone calls. In some
Mindsong (Music therapy cases we are able to deliver therapy visits via
www.mindsong.org.uk
for those with dementia) peoples' gardens, and have permission from
NHS and Gloucestershire Police to do this (we
still follow strict social distancing rules).
Information and advice for older drivers during
www.olderdriversforum.com/
Older Drivers Forum COVID lockdown, including car care, getting
gloucestershire
back on the road and deciding to stop driving.
POhWER (Advocacy IMCA’s working remotely – contact for further 0300 003 1162
Service) info glosadvocacy@pohwer.net
Age UK Gloucestershire registered Charity number: 1111773Local Organisations Providing Help and Information
Page 7 of 13
Anyone who cannot leave home may be able to
ask a trusted friend or volunteer to withdraw https://www.postoffice.co.uk/post-office-
cash at any Post Office using a single-use vouch- payout
er.
The Post Office scheme is being extended and
offered to all banks, building societies and cred-
Post Office
it unions.
If the bank allows it, someone can ask for a one https://www.onepostoffice.co.uk/secure/
-time barcode sent via text, email or post for a latest-news/our-products/post-office-
stipulated amount. makes-access-to-cash-available-faster-for-
A trusted friend or volunteer can exchange the self-isolating-customers/
voucher for the cash requested.
Contact the Cheltenham Branch of the
RAFA on 01242 529522
RAFA (Royal Air Force Asso- Supporting RAF veterans and serving personal
or rafacheltenham@gmail.com.
ciation) struggling due to COVID-19 crisis
Phone befriending & Pen Pals scheme also sup-
Re Connect Befriending porting wildlife art & bike project schemes 01453 798363
(Creative Sustainability) online & Supporting local community groups anna@cscic.org
with money management.
01452 425060
Registration (Births, Registrations of deaths/still births taking place
https://www.gloucestershire.gov.uk/births
Deaths, Marriages) over the telephone rather than face to face.
-marriages-deaths-and-civil-partnerships/
0800 716543
Providing telephone “Call Companions” in place
Re Engage (Formerly Con-
of weekly Tea Parties – over 75’s, 30-minute info@reengage.org.uk
tact the Elderly)
phone call 2-4 times per month from volunteer.
www.reengage.org
Local Information, Advice and support for forc- NWallace@britishlegion.org.uk
Royal British Legion es veterans and service community. Contact
Nicola Wallace 07918 562 841
AUK South Gloucestershire offering very limited
South Gloucestershire https://beta.southglos.gov.uk/get-help-
service – enquiries should be directed toward
Council and-support-in-your-area/
South Glos. Council for local support.
Gloucestershire Branch: 01452 520255
SSAFA, the Armed Forces Charity exists to help
SSAFA (Soldiers, Sailors,
with the welfare, health and support services Support can also be found through Forces-
Airman’s, Families Associa-
for the UK military's serving personnel, veter- line, a free and confidential helpline
tion)
ans and their families.
0800 731 4880 (mon-fri 9-17.30).
www.streetlink.org.uk
Support to help homeless access
Street link (Gloucestershire
accommodation/community/health support –
Homeless support) 0300 500 0914
P3 provide local support
Providing telephone/online support to stroke
survivors and their carers. Possible “Life After Phone: 0303 3033 100
Stroke Grants available”.
Stroke Association Email: helpline@stroke.org.uk
Local online stroke support groups started; con-
tact Kay Bunyan Kay.Bunyan@stroke.org.uk, Textphone: 18001 0303 3033 100
07717275817 for joining instructions.
Age UK Gloucestershire registered Charity number: 1111773Local Organisations Providing Help and Information
Page 8 of 13
www.sunflowerssuicidesuport.org.uk
Suicide bereavement support and suicide pre-
Sunflower Suicide Support Facebook/Twitter/Instagram:
vention training – online & telephone support
Gloucestershire @GlosSunflowers
at present.
Contact Telephone Number: 07542 527888
Suicide Crisis 24 hour telephone support for those in
07975 974455
Gloucestershire Gloucestershire experiencing suicidal thoughts
0345 120 3779 Monday to Friday, 9am to
Charity supporting Self-Employed & older Peo-
TAX AID/Tax Help for Older 5pm
ple with Tax issues can help with new govt.
People
schemes & tax return queries.
Email: taxvol@taxvol.org.uk
Telephone & web chat support available to all
18+ living in Gloucestershire. (Commissioned by
Treasure seekers (Mental CCG). 01452-307201 or www.kftseekers.org.uk
Health support line). 6pm-11pm 7 days a week.
To register for counselling support call 01452
383820 (For Gloucester and Cheltenham) and
01453 750123 (For Stroud).
Support with benefit calculations and grant 0808 802 2000 Monday to Friday, 8 am to
Turn 2 Us
searches online – now extended opening hours 6:30 pm/Saturday, 9 am -1 pm.
0800 500 3076 (Mon- Fri 9am-5pm) be
warm&well@severnwye.org.uk
Free energy advice over the telephone, helping New blog for all things energy: http://
Warm & Well (Severn Wye www.warmandwell.co.uk/news/archive/
anyone in Gloucestershire with general energy
Energy) article/five-energy-saving-tips-for-the-
advice, tariff switching, insulation, fuel debt etc.
unexpectedly-housebound.html?
cHash=2b6a74e0ebf3d480158315eff237cf
72
WE Care & Repair – Handy-
Continuing operating at present across county 0300 323 0700
person
https://www.yourcircle.org.uk/
Your Circle Gloucestershire wide community info resource
Information/Covid19-Community
You're Welcome is an inclusive online directory
and forum. It's the place to find social events, www.yourewelcomeglos.org
You’re Welcome Glouces-
clubs, groups or places to visit. You can also get
tershire
ideas on how to find support to access the Hello@Yourewelcomeglos.org
things you want to do.
Age UK Gloucestershire registered Charity number: 1111773Local Organisations Providing Help and Information
Page 9 of 13
BANKS Telephone support for their clients over 70
Lines open from 8am to 6pm, 7 days a
Bank of Scotland 0800 0859179
week.
Lines open from 8am to 6pm, 7 days a
Halifax 0800 0859137
week.
Lines open from 8am to 6pm, 7 days a
Lloyds Bank 0800 056 0045
week.
Lines open from 8am to 8pm, 7 days a
NatWest 0800 051 4176
week.
Royal Bank of Scotland
0800 051 4177 Lines open 8am to 8pm, 7 days a week.
CARE SERVICES Age UK Gloucestershire are not recommend-
ing these services – we are simply aware that
they are available during these uncertain times
and may be of benefit to the local Gloucester-
shire community.
Now accepting new residents on a short or
longterm basis – visits and trial stays of 4 weeks
managed within COVID 19 restrictions, PPE etc.
Nikki Browning on 07710 818721
3 houses in St Luke’s Road & Prestbury Road
Abbeyfield Gloucestershire or visit www.abbeyfield.com/
Cheltenham & Chesterton Lane Cirences-
gloucestershire
ter. High quality independent living for older
people includes all meals, accommodation and
all services.
A nationwide Live-in care provider has carers 01603 764 567
currently available to provide Home from www.ablecommunitycare.com
Able Community Care
Hospital or Respite Care on a 24-hour Live-in,
care at home basis.
Continuing to provide their services in the
home. Befriending now only available over the 01594 823414
Crossroads Care (FOD)
phone. See also Crossroads (FOD) Active Living Email: admin@crossroadsglos.org.uk
Service - above
Crossroads Care (Central & Continuing to provide their services in the
01452 302542 Option 1
East Glos.) home.
Done & Dusted Cleaning Cleaning service Done and Dusted are providing enquir-
Service cleaning services at this time but self-funded. ies@doneanddustedcheltenham.co.uk
Karl Turner
Stopped non-essential visits e.g. Cleaning & 9am - 5pm Monday - Friday.
befriending but continuing to support with 01452 447024
Gloucester Befriending shopping. They are also happy to take on new
clients with shopping needs as long as they Email: info@glosbefriending.co.uk
have enough capacity to do so.
Taking new referrals and will help wherever
Home Instead Senior Care
they can. (Cheltenham/Cotswolds) 01242 513203 24hrs x 7 days
Age UK Gloucestershire registered Charity number: 1111773Local Organisations Providing Help and Information
Page 10 of 13
CARE SERVICES Continued from previous page.
Nightingale’s Care Small enough to care, big enough to cope 01452 310314
E: enquiries@nightingalecare.co.uk
Podiatry Beth Rowlands Podiatry -Fully qualified ex NHS 07592 466963
– full PPE
Home visits in Cheltenham and Gloucester. Full bethrowlandspodiatry@hotmail.com
podiatry service – nail cutting etc.
Prestige Nursing and Care Have some domiciliary care capacity at present 01666 503020
in the Tetbury and Cirencester area if we have
clients/families requiring it.
EQUIPMENT & AIDS
01452 690250
Ableworld Mobility & Stairlifts Gloucester
www.ableworld.co.uk
Still open and have stock full range of
Ableworld
incontinence pants/pads & other equipment
offering free delivery within Gloucester.
Happy to take telephone orders, payment can
Team leader- Caroline (01452) 529999
be taken on delivery, of which is free.
Assured mobility Open 10-3pm Can Arrange Delivery
They have also said they would take off all VAT,
there is no minimum spend.
Life Link Responder Service – Now able to ac- 01452 833133
Life Link cept new clients and offer full responder service Email: info@lifelink.uk.com
with appropriate PPE. Web: www.lifelink.uk.com
Continuing to accept referrals for equipment
but prioritising hospital discharge/admission 01452 426868
Telecare avoidance and maintenance. Now offering https://forms.gloucestershire.gov.uk/
Doorstep Delivery & self-install options with AdultSocialCareEnquiry
telephone support. Refer via Adult Help Desk
TRANSPORT
Tel: 0345 680 5029
Countywide Community Connexions - transport
Email: info@communityconnexions.org.uk
Dial-a-cab £5 journey to and from your nearest
supermarket - 01242 242424.
Dial-a-cab can pick up shopping ordered
£5 journeys to supermarkets & to pick up
to supermarkets and bring it to you
deliveries for those in self isolation/vulnerable
(Tesco, Colletts Drive & Asda, Hatherley
Cheltenham https://www.facebook.com/
Lane). Call 01242 242424 and let them
DialaCabTaxisCheltenham/photos/
know which store, the order number,
pb.240579719393747.-
collection time and delivery address
2207520000../2853599101425116/?
type=3&theater
Driving miss daisy can help with prescription &
Driving Miss Daisy 0333 014 6211
food collection
Age UK Gloucestershire registered Charity number: 1111773Local Organisations Providing Help and Information
Page 11 of 13
Energy/Telecom Priority Services Customers with pre-payment meters who may not be able to add
Provider Information Register Number credit can speak to their supplier about options to maintain supply,
e.g. nominating a third party for credit top-ups, having a discretionary
fund added to their credit, or being sent a pre-loaded top-up card.
More broadly, any customer in financial distress will be supported by
their supplier, which could include debt repayments and bill
payments being reassessed, reduced or paused where necessary.
The disconnection of credit meters will be completely suspended
EDF 0800 269 450 Call: 0330 200 5110 operate a friendly, non-disconnection policy on most
meters. If you run out of credit after 6pm your electricity will not go off
until 9am the next day. This operates from 6pm to 9am Monday to
Friday, 6pm on Saturday and any time on a Sunday or Bank Holiday, until
9am the next day
EON 0345 052 0000 Call: 0345 052 000 If your meter falls below 50p of emergency credit for
electricity, or if you’re off supply for gas, you need to contact us and we
will send an engineer to your home. It’s important to remember that any
credit we issue will need to be repaid in order to reinstate customers’
energy supply. For electricity customers, where the meter is outside your
property, we’ll put enough credit on the meter to ensure you remain
on-supply throughout your self-isolation period.
* Where the meter is inside, we’ll leave a meter key at your door step,
make contact with you, and check the key works before leaving the
property.
* For gas customers, where the meter is outside, we’ll supply a
maximum of £5 credit (this an industry restriction) and will also send a
card in the post containing extra credit.
* Where the meter is inside, we'll still attend the property and supply a
maximum of £5 credit and send a card in the post with additional credit
British Gas 0800 072 8625 If you’re unable to do this, and you haven’t got anyone to help you, please
call 0330 100 0303 Monday to Friday, 9am-5pm and we’ll help you
Scottish Power 0800 027 0072 Call: 0800 027 0072
Age UK Gloucestershire registered Charity number: 1111773Local Organisations Providing Help and Information
Page 12 of 13
Call: 0345 600 2006 (Mon to Fri: 8am-8pm; Sat: 9am-6pm; Sun: 9am-5pm)
so we can work out how to help. Call Centre might be busier than usual,
SSE 0345 600 2006
bear with us. Once you’re through we’ll review your individual situation
and talk you through the options
Call: 0800 073 3000 (No further details on the website).
Npower 0800 073 3000
OVO 0330 303 5063
Shell Energy 0330 094 5800
Utility Warehouse 0333 777 0777
Utilita 03303 337 456
OFCOM have agreed with main providers that support should be offered
to help individuals maintain connections. Contact Provider to discuss sup-
port needed:
https://www.gov.uk/government/news/government-agrees-measures-
with-telecoms-companies-to-support-vulnerable-consumers-through-
TELECOM Providers
covid-19
Age UK have produced a fact sheet (8th June 2020) giving information
about support available from different providers:
https://ageuktheloop.com/wp-content/uploads/2020/06/Covid-19-
Staying-connected-phone-and-internet-guide.pdf
Water Support if having difficulties paying water bills and options for those on
0345 6022 777
Severn Trent Water benefits including capping bills and water meter options.
Age UK Gloucestershire registered Charity number: 1111773Local Organisations Providing Help and Information
Page 13 of 13
Social Connection
Age UK Gloucestershire Freephone: 0800 2980579. Volunteer chat during social isolation period
Friendship Call Monday – Friday 9am-4pm
AUK Call In Time 0800 055 6112 Free to call 8am – 7pm 365 days a year
Silver Line 0800 4 70 80 90
Independent Age 0800 319 6789
Vegetarian for 0161 257 0887 Older vegetarian Pen & phone pal scheme
PETS
If anyone phones us with concerns about their animals, we could offer them the Cheltenham
Animal Shelter number for possible support: 01242 523521 they do have volunteers county-
wide.
Cinnamon Trust Volunteer support available for older and vulnerable people unable to walk their dogs, either
short or long term. Contact: www.cinnamon.org.uk or: 01736 757 900.
Dog Walking Dog walking - from Alison at Cheltenham Ground workers “I am coordinating some dog walk-
ers who are offering free subsidised support for people in the vulnerable group. My website
is : www.Pittvillepets.com
or my number is 07833555089
PRESCRIPTIONS
Register here: https://
Badham Pharmacy offer a free prescription www.badhampharmacy.co.uk/health-
Badham Pharmacy
delivery service. services/prescription-collection-and-
delivery
Run a free NHS prescription delivery service
called Echo,
Lloyds Pharmacy https://www.echo.co.uk
It can take a couple of weeks to set up, so allow
10 -14 days for your first order
UK's largest NHS online pharmacy manage, dis-
0113 265 0222.
pense & deliver repeat prescriptions across the
UK. Specialising in the home delivery of medi-
Mon-Fri: 9.00am - 5.00pm & Sat: 8.30am -
Pharmacy 2 U cines, qualified pharmacists, dispensing techni-
1pm (Emergency calls only). Automated
cians and a friendly customer services team
phone service is available 24/7.
provide support with prescription and medica-
tion.
Online Pharmacy | FREE Prescription
Delivery
Phone: 0161 312 8942
We order, dispense and deliver your prescrip- • Opening Hours
Prescriptions Direct
tion FREE of charge. • Monday - Friday: 9am-6pm
• (closed between 1pm - 2pm)
Saturday - Sunday: Closed
Age UK Gloucestershire registered Charity number: 1111773You can also read
