National Mental Health and Wellbeing Roadmap - An industry-led, industry-specific plan for improving mental health and wellbeing for road ...

 
National Mental Health and Wellbeing Roadmap - An industry-led, industry-specific plan for improving mental health and wellbeing for road ...
National
Mental Health
and Wellbeing
Roadmap
An industry-led, industry-specific plan
for improving mental health and wellbeing
for road transport, warehousing and
logistics workers.

2021 – 2024
National Mental Health and Wellbeing Roadmap - An industry-led, industry-specific plan for improving mental health and wellbeing for road ...
Sal Petroccitto                                                                          Naomi Frauenfelder
Chief Executive Officer, National Heavy Vehicle Regulator                                Chief Executive Officer, Healthy Heads in Trucks & Sheds Foundation

                                            The NHVR is extremely proud to be                                                We are proud to have developed the
                                            partnering with the Healthy Heads in                                             National Mental Health and Wellbeing
                                            Trucks & Sheds (HHTS) Foundation to                                              Roadmap (the Roadmap), as the
                                            deliver the sector’s first single national                                       sector’s first national mental health
                                            mental health plan – the National                                                strategy. The aim of the Roadmap is
                                            Mental Health and Wellbeing                                                      to support all levels of the sector in
                                            Roadmap (the Roadmap). The                                                       starting or continuing on their journey
                                            Roadmap will provide everyone in                                                 to build healthy, happy and thriving
                                            the heavy vehicle industries and                                                 working environments. As the industry
                                            broader supply chain with the tools and                                          umbrella body for mental health and
                                            resources required to build healthier                                            wellbeing, our role is to coordinate
                                            and thriving workplaces. It is one of the                                        the implementation of the Roadmap,
Our nation’s truck drivers and
                                            first mental health initiatives that has                                         ensuring everyone has access to the
logistics workers are vital to the wider
                                            been co-driven among industries and                                              resources and tools they need. We
Australian community, so improving
                                            the supply chain, and aims to shift the                                          aspire to achieve better outcomes
their health, safety and wellbeing is a
                                            bar on mental health outcomes.                                                   in physical and mental health and
priority for the National Heavy Vehicle
                                                                                                                             wellbeing on a national and industry-
Regulator (NHVR) and pivotal to             As industries you are extremely resilient,
                                                                                                                             wide scale over the next three years
keeping the sector moving.                  but we need to continue to work together
                                                                                                                             and beyond.
                                            to ensure our workers feel supported and
We know workers in the heavy vehicle
                                            know they’re being heard when it comes
industries are exposed to a number of
                                            to their mental health and wellbeing. This
mental health risk factors, including
                                            is why the NHVR is excited to be part of
long hours and shift work, to social
                                            this mutual commitment to improving
isolation and fatigue. With the added
                                            health outcomes for everyone across
pressures of meeting deadlines and
                                            these industries.
the need for constant alertness while
operating heavy vehicles, there is little
surprise that close to half of workers
experience a mental health condition
at some point in their career.
National Mental Health and Wellbeing Roadmap - An industry-led, industry-specific plan for improving mental health and wellbeing for road ...
Contents

Foreword. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2   Applying the strategies to small business. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Who we are and what we’re doing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2                              The seven strategies small business checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
How to use this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Definition of Roadmap terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4                        How do you measure your progress?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  40
                                                                                                                                                          Measure how you’re doing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Why does our industry need this Roadmap?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6                                         A clear workplace action plan will start with the following four steps. . . . . . . . . 42
The risks motivating this action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8                        The benefits to industry, workplace and workforce. . . . . . . . . . . . . . . . . . . . . . . . . . .  44

What is a psychologically safe and thriving workplace?. . . . . . . . . . . . . . . . . . . . . . . 11                                                    Membership will drive the Roadmap. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Psychologically safe and thriving workplace. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Understanding mental health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12                          Conclusion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
The mental health continuum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
                                                                                                                                                          References. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  48
How do we get there? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14                 Acknowledgements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
The Framework. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15           The Roadmap overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
The seven workplace strategies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Applying the seven workplace strategies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  18
Build leadership capability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Increase awareness. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Build better workplace culture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Smarter work design. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Build resilience & coping skills. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Early intervention. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Support recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  34
National Mental Health and Wellbeing Roadmap - An industry-led, industry-specific plan for improving mental health and wellbeing for road ...
Foreword

Who we are and what we’re doing

Our mission                                                                                As a consequence, the Roadmap is           This responsibility lies with:
                                                                                           informed by the shared experiences of
                                                                                                                                      – human resources or people and
                                                                                           industry representatives, as well as the
                                                                                                                                        culture specialists
                                                                                           most current research and evidence-
                                                                                           based approaches for creating              – health and safety teams
     We will provide everyone in the road transport, warehousing                           psychologically safe and thriving          – health and wellbeing teams
     and logistics industries with what they need to support                               workplaces across the sector.
                                                                                                                                      – operating risk teams/representatives
     their mental health and physical wellbeing, and to ensure                                                                        – leaders of teams and people
     these needs are recognised as being vital to support a                                Everyone has a role                        – owner-operators responsible for
     thriving workforce into tomorrow.                                                     The Roadmap is designed for those            leading health and safety
                                                                                           who are part of the road transport,        – individual workers in our industries.
                                                                                           warehousing and logistics industries,
                                                                                                                                      It is recognised that some of these roles
The Healthy Heads in Trucks &                  In addition to providing strategic          including industry bodies, large
                                                                                                                                      are not applicable to small businesses
Sheds (HHTS) Foundation aspires                guidance to all industries’ stakeholders,   businesses, small and medium
                                                                                                                                      and owner-operators. The Roadmap
to be the leading foundation                   the Roadmap will incorporate                enterprises, and owner-operators.
                                                                                                                                      will offer guidance for small businesses
for supporting psychologically                 and inform the mental health and
                                                                                           Successful implementation depends on       and owner-operators in applying its
safe and thriving road transport,              wellbeing initiatives which sit under
                                                                                           the ownership and accountability of all    strategies, as well as engaging with
warehousing and logistics                      the three pillars of HHTS: Training,
                                                                                           leaders at every level of each industry.   HHTS and the broader industry for
industries.                                    Standards and Wellness. These are
                                                                                                                                      further support.
                                               priority areas of focus to improve
Facilitating and coordinating this single,                                                 The responsibility of caring for the
                                               the industries through member-
National Roadmap (the Roadmap)                                                             mental health and wellbeing of
                                               based actions.
for the workforce is a true example                                                        employees within a workplace sits
of industries working for industries.          To fulfil our mission, the HHTS             with all of us. Every workplace needs
Members, as part of HHTS, will help            Foundation formed an Advisory Board         to work in unison to identify,
drive the improved welfare and                 and Project Working Group comprising        plan, execute and review the
productivity of everyone.                      representatives from the road               implementation of this Roadmap.
                                               transport, warehousing and logistics
                                               industries, and mental health sector.

2 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
National Mental Health and Wellbeing Roadmap - An industry-led, industry-specific plan for improving mental health and wellbeing for road ...
Foreword

How to use this document
The Roadmap is aimed at all businesses         At the rear of this document, you will find a visual
and partners within the road transport,        Roadmap overview that will help you navigate this document.
warehousing and logistics industries.

Our intention is to provide strategic
guidance and support for creating
psychologically safe and thriving
workplaces.

The development of the Roadmap was
achieved by drawing on:

1. t he collective insights and
    experiences of industry
    representatives and subject
    matter experts

2. c urrent research examining the
    risk factors for mental health and
    wellbeing in these industries; and

3. a
    n evidence-based framework
   for creating psychologically safe
   and thriving workplaces. This has
   informed the Framework and is
   outlined in this document.

3 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
National Mental Health and Wellbeing Roadmap - An industry-led, industry-specific plan for improving mental health and wellbeing for road ...
Foreword

Definition of Roadmap terms
Blended learning                               Integrated approach                        from moderate to severe, a mental         Peer support program
                                                                                          health condition can be successfully
Blended learning combines teaching             The term ‘integrated approach’             managed with the right treatment and      For the purposes of this document,
and learning methods from face-to-             defines three co-dependent actions         support.                                  a peer support program refers to a
face, mobile and online learning and           that protect, promote and support                                                    formalised program or structure which
includes elements of both concurrent           the mental health and wellbeing            Mental health stigma                      enables and provides access to peer
and stand-alone online learning                challenges regardless of their cause,                                                support in the workplace.1
                                                                                          The term “stigma” is associated with
options.                                       to create psychologically safe and
                                               thriving workplaces.
                                                                                          being “different”. The World Health       Protective factors
Continuous improvement                                                                    Organization (2001) defines stigma
                                               Mental health concern                      as: “A mark of shame, disgrace or         Protective factors are discussed in
Continuous improvement is an ongoing                                                      disapproval which results in a person     relation to positive behaviors and
effort to improve products, services           A mental health concern interferes with    being rejected, discriminated against     strategies. They include workplace
or processes. It is where processes are        how a person thinks, feel and behaves.     and excluded from participating in a      or individual characteristics that are
constantly evaluated and improved in           However, these impacts are typically       number of different areas of society”.2   associated with a lower likelihood of
light of their efficiency, effectiveness       less severe and of a shorter duration      For the purpose of this document,         negative outcomes, or that reduce the
and flexibility to ensure they are             when compared to a person who has          the term “mental health” stigma refers    impact of risk factors.
constantly getting better.1                    been diagnosed with a mental health        to the stigma associated with mental
                                               condition. If it’s not effectively dealt                                             Psychological first aid
                                                                                          health concerns or conditions.1
Employee assistance                            with, a mental health concern may
                                                                                                                                    Psychological first aid (PFA) is a
program                                        develop into a mental health condition.    Mental health                             supportive and practical response
This is a confidential, external                                                                                                    to fellow human beings who have
                                               Mental health condition                    The World Health Organization (WHO)
counselling service offered to staff.                                                     defines mental health as: “A state        recently been exposed to a critical
Employee assistance programs                   A mental health condition significantly    of wellbeing in which the individual      incident or potentially traumatic
(EAPs) aim to assist with the early            affects how a person thinks, feels and     realises his or her own abilities, can    event, and may need support. Those
detection and management of work               behaves. It is diagnosed by a health       cope with the normal stresses of life,    affected can experience a range of
and/or personal issues, including              professional and can also be referred      can work productively and fruitfully,     early reactions (physical, psychological,
mental health conditions, which may            to as a “mental illness” or “mental        and is able to make a contribution to     emotional and behavioural), impacting
impact on a worker’s performance or            disorder”. While the impact on the         his or her community”. 3                  their ability to cope. PFA can be
wellbeing. 1                                   person’s capacity to function can range                                              applied in the workplace and can assist

4 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
National Mental Health and Wellbeing Roadmap - An industry-led, industry-specific plan for improving mental health and wellbeing for road ...
Foreword

people to cope by identifying their            Discrimination Act 1992, employers         Team culture                                Treatment
needs, increasing their sense of safety,       must make reasonable adjustments
connectedness and calm, and linking to         to support people with a disability or     A team culture is made up of the values,    Treatment is an intervention delivered
further specialised help if required.          a mental health condition, provided        beliefs, attitudes and behaviours           by a mental health professional to
                                               the person is able to fulfil the core      shared by a team. It is how people          assist someone with a mental health
Psychologically safe                           requirements of the job. 1                 work together towards a common goal         condition. Treatment can take many
and thriving workplace                                                                    and how they treat each other. Team         forms, including psychological and/
                                               Return to work                             culture is influenced by the overall        or medical, and exists alongside
This means a workplace which takes a                                                      workplace culture.                          workplace support and personal
systemic and integrated approach to            Return to work (RTW) refers to helping                                                 coping strategies.
supporting mental health positively            workers with injuries recover and get      Thriving
and seeks to create an environment             back to work. Legislation in this area                                                 Wellbeing
where the mental health and wellbeing          provides for the safe and durable          Thriving represents a vision to influence
of all workers is prioritised and cared        return to work of workers with injuries    movement along the continuum, where         A state of wellbeing is not just the
for. Psychologically safe and thriving         as early as possible, and consideration    workers are engaged, productive and         absence of injury or illness, but is
workplaces move beyond awareness               of their injury. Return to work support    in a personal state of optimal mental       a holistic combination of factors
of mental health and simply adhering           should occur for workers suffering any     health, as described in the WHO’s           which contribute to a person’s overall
to work health and safety laws, which          illness, injury or disability, including   definition of “mental health”.              happiness and capacity to flourish.
state the requirement to prevent and           mental health conditions, both                                                         Wellbeing is generally recognised as
                                                                                          Creating a psychologically safe             being made up of our mental health,
manage mental health conditions                compensable and non-compensable.4          and thriving workplace involves
where practicable.                                                                                                                    social health and physical health.
                                                                                          implementing targeted and integrated
                                               Risk factors
Reasonable adjustments                                                                    workplace solutions that prevent            Workplace culture
                                               Risk factors include workplace or          harm whilst protecting and supporting
Reasonable adjustments are changes             individual characteristics that are        the mental health and wellbeing             Workplace culture is a system of shared
to a job role or workplace that help           associated with negative outcomes          of workers.                                 assumptions, values and beliefs, which
someone with a mental health                   on the mental health and wellbeing                                                     influences and is influenced by how
condition to continue working, or              of workers in the road transport,                                                      people behave in workplaces. Often
return to the workplace if they have           warehousing and logistics industries.                                                  known as “the way things are done
taken time off. Under the Disability                                                                                                  around here”.1

5 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
National Mental Health and Wellbeing Roadmap - An industry-led, industry-specific plan for improving mental health and wellbeing for road ...
Why does our industry need this Roadmap?
National Mental Health and Wellbeing Roadmap - An industry-led, industry-specific plan for improving mental health and wellbeing for road ...
Why does our industry need this Roadmap?

There is growing evidence an                                                                Approximately one in five Australians will
increased focus on mental health
and wellbeing is required in the
                                                                                            experience a diagnosable mental health
                                                  The transport, postal                     condition each year. 7
road transport, warehousing and
logistics industries.                             and warehousing
                                                                                            It is estimated at least nine Australians
                                                  industries received the                   die from suicide every day,19 and 70%
In 2020, SuperFriend released
their Indicators of a Thriving                    lowest overall thriving                   of them are men. This statistic must
                                                                                                                                             Truck drivers had
Workplace Survey. This report                     workplace index score                     be addressed in all male-dominated 8
compared the perceptions of                                                                 industries, such as ours.                        the highest number
                                                  of any sector.
employees in the transport, postal
                                                                                            A retrospective study by Deakin
                                                                                                                                             of suicides of any
and warehousing industries against                                                                                                           profession between
                                                                                            University showed that between 2001
other sectors.5
                                                                                            and 2010, suicide rates among road               2008 and 2014.
– The transport, postal and                    Workers compensation claim data tells        and rail drivers in Australia were
  warehousing industries received the          a story of real concern in our industries.   significantly higher when compared to
  lowest overall thriving workplace            The Work-Related Mental Disorders            the general population.9 Analysis by        To instigate genuine change, the
  index score of any sector.                   Profile published by Safe Work               the Coroners Court of Victoria showed       road transport, warehousing and
                                               Australia in 2015 identified                 truck drivers had the highest number        logistics industries need to work
– Employees in the transport, postal
                                               the transport and logistics industries       of suicides out of any other profession     together as one. Shared responsibility
  and warehousing industries reported
                                               as having one of the highest                 between 2008 and 2014.10                    and committed collaboration
  feeling the least connected of
  any sector.                                  rates of claims for work-related                                                         are critical to establishing a
                                               mental disorders.6                                                                       psychologically safe solution.

7 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
National Mental Health and Wellbeing Roadmap - An industry-led, industry-specific plan for improving mental health and wellbeing for road ...
Why does our industry need this Roadmap?

The risks motivating this action
The Roadmap prioritises the risk
factors that directly impact mental             Trauma and critical incidents
health and wellbeing. While some
risk factors are more applicable                 The exposure to trauma as a result        – the rate of workers’ compensation     In warehousing and logistics
                                                 of critical incidents in workplaces           claims made by truck drivers was       environments, the use of heavy
to truck drivers, many also impact
                                                 is a significant risk factor in the           found 70.3 per 1000 employees per      machinery by transporters and
workers in warehousing and
                                                 road transport, warehousing and               year, compared to a rate of 21.2 for   the movement of heavy pallets by
logistics.
                                                 logistics industries.                         all other employees.12                 operators increases the prevalence of
                                                                                           From a mental health perspective,          “near misses” and accidents. Despite
                                                 A comprehensive three-year Driving
                                                                                           the prevalence of depression among         continuous safety improvements in
                                                 Health study conducted by Monash
                                                                                           truck drivers appears to be higher than    warehousing environments, serious
                                                 University examined 12 years of
                                                                                           the general population.13                  accidents and injuries do occur in
                                                 data pertaining to the road transport
                                                                                                                                      workplaces, and can lead to trauma
                                                 industries. Published research findings
                                                                                           The potential consequences of mental       in victims and witnesses.
                                                 in 2018 included the following:
                                                                                           health conditions and road accidents
                                                                                           is clear, with one study reporting long-   46% of all claims for mental health
                                                 – t ruck drivers had a 13-fold higher
                                                                                           distance heavy-vehicle drivers with a      conditions in the transport, postal
                                                   risk of dying at work than other
                                                                                           diagnosis of depression were over six      and warehousing industries were
                                                   Australian employees11
                                                                                           times more likely to be involved in a      due to “vehicle incidents”.6
                                                 – over 120,000 injury and fatality
                                                                                           crash than those without depression.14
                                                    claims were accepted between
                                                    2004–201511

8 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
Why does our industry need this Roadmap?

 Long hours, shift work and fatigue                                                                                            Gambling addiction and
                                                 High job demands                      Isolation and social disconnection      excessive behaviours
  The impact of long hours and                   High job demands and low job          A significant proportion of workers     Excessive gambling and substance
  shift work is common across most               control are known risk factors that   within the industry work remotely       use can be considered impacts of
  driving and warehousing roles,                 can have a significant impact on      and can be isolated in their roles.     poor mental health, as well as risk
  especially during peak periods                 the mental health of employees,       Shift work also leads to minimal        factors for mental health conditions
  when the pressure to meet                      especially those in the front line.   contact with colleagues and             and other health problems.
  deadlines increases.                           It’s common for shift workers         families for extended periods.
                                                                                                                               A survey found drivers experiencing
                                                 to have little control over their     Loneliness and depression are
  It’s inevitable the disruption to                                                                                            symptoms of depression and anxiety
                                                 working hours. Work deadlines         among the most common concerns
  sleep patterns and the resultant                                                                                             were 27% more likely to abuse
                                                 and allocated time slots mean         reported by drivers. 15
  fatigue will negatively affect the                                                                                           substances.10
                                                 drivers also have limited choices
  mental health and wellbeing of                 in this area.                         Peak periods for the industries
                                                                                                                               Drivers were two to three times
  workers in the industries.                                                           typically occur at times when
                                                                                                                               more likely to report using
                                                 When combined with high job           others are taking holiday leave,
  Chronic sleep problems and                                                                                                   stimulant drugs when paid
                                                 demands, low job control can          which can create a further sense
  chronic fatigue or low energy                                                                                                on a payment-by-results or
                                                 further compound the negative         of disconnection from friendship
  are among the most commonly                                                                                                  contingency-payment basis. 17
                                                 impact on mental health.              groups and loved ones. In The
  reported wellbeing issues in truck                                                   Driving Health qualitative study,       The financial pressures in both
  drivers.15 High levels of fatigue in                                                 long-haul truck drivers consistently    road transport and warehousing
  warehousing and logistics roles are                                                  reported that previous relationship     roles may also lead to problem
  due to many factors such as long                                                     breakdowns were due to long             gambling. The ease of access
  hours, shift work, rotating rosters                                                  periods of time away from their         to gambling through mobile
  and the prolonged concentration                                                      spouses and families.16                 phone technology while working
  required to manage high-volume
                                                                                       Isolation and social disconnection      in isolated environments can
  movements.
                                                                                       can have a significant impact on the    contribute to the issue.
                                                                                       mental health as well as the social
                                                                                       health of employees, therefore
                                                                                       creating a broader wellbeing concern.

9 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
Why does our industry need this Roadmap?

                                                                                                                                 Everyone will benefit
  Third-party workforce arrangements                                                     Mental health stigma
                                                                                                                                 from change
  Contract work arrangements, such as          This reflects differences in worker-      It is important to recognise the
                                                                                                                                 The evidence demonstrates the
  those through third-party contractors,       related entitlements across pay,          culture of stigma surrounding
                                                                                                                                 risk factors outlined here have a
  is commonplace in the industry.              non-monetary and other reward and         mental health in the road
                                                                                                                                 considerable impact on the road
  Consequently, part of the industry           recognition areas offered to contract     transport, warehousing and
                                                                                                                                 transport, warehousing and logistics
  workforce is transient. Whilst benefits      and temporary workforces, when            logistics industries. It means
                                                                                                                                 industries, and that there is a clear
  to the industries exist for workplaces       compared to their permanent and           those within our male-dominated
                                                                                                                                 need for action.
  and workforce alike, there continues         salaried counterparts.                    industries are less likely to utilise
  to be some challenges to providing                                                     existing mental health and              The Roadmap aims to address this
  a consistent and at times equitable          These differences not only prevent this   wellbeing services and resources.       through an evidence-based framework
  experience for all workers in                section of the workforce from possibly
                                                                                                                                 and a set of workplace strategies.
  the industry.                                accessing needed supports in relation     The low likelihood of the
                                                                                                                                 These are designed to support all
                                               to mental health and wellbeing,           workforce voicing concerns
                                                                                                                                 people within the road transport,
  Specifically, the varying nature             but can negatively impact general         and seeking help is a significant
                                                                                                                                 warehousing and logistics industries,
  of contractor and casual work                workplace experiences where this          contributor to mental health and
                                                                                                                                 ultimately creating psychologically
  contracts across industry                    may contribute to mental health and       suicide statistics.
                                                                                                                                 safe and thriving workplaces. Taking
  workplaces can limit opportunities           wellbeing challenges.
                                                                                                                                 action will be good for everyone and
  to access mental health and
                                                                                                                                 good for business.
  wellbeing-related resources – due
  to the entitlements offered in the
  temporary work arrangements by
  their contracting workplace.

10 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
What is a psychologically safe and thriving workplace?
What is a psychologically safe and thriving workplace?

Psychologically safe and                                                           Understanding mental health
thriving workplace
                                                                                   It is important to better understand
                                                                                   and define mental health at the
Prioritising the                                                                   individual level. Historically, the         Mental health is fluid
wellbeing of                                                                       stigma around mental health
                                                                                                                               and influenced by
all workers                                              A psychologically safe    in part stems from the negative
                                                                                                                               a range of personal
                                                         and thriving workplace    perceptions associated with the
This means a workplace which                                                       term. In fact, mental health is             and work-related
takes a systemic and integrated                          promotes mental           something that we all possess and           challenges, events
approach to supporting mental                            health and wellbeing.     by definition is a positive attribute
health positively and seeks to                                                     where a person is thriving.                 and circumstances.
                                                         It supports those who
create an environment where the
mental health and wellbeing of all
                                                         already experience
                                                                                                                           These can be termed mental health
workers is prioritised and cared for.                    positive mental health,
                                                                                                                           risk factors, and the person’s ability to
                                                         and contributes to                                                recognise, manage and cope with these
Psychologically safe and thriving
workplaces move beyond awareness                         stopping or lessening                                             risk factors will also influence their
of mental health and simply adhering                     movement along                                                    mental health. Importantly, workplace
to work health and safety laws, which                                                                                      and personal factors impact each
                                                         the mental health                                                 other, which requires all workplaces to
state the requirement to prevent and
manage mental health conditions                          continuum.                                                        identify the strategies and action that
where practicable.                                                                                                         will best support their people.

12 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
What is a psychologically safe and thriving workplace?

The mental health continuum

                                                   Mental health                         Mental health concern                      Mental health condition
                                                   The World Health Organization         A mental health concern interferes with     A mental health condition significantly
    Thriving represents                            (WHO) defines mental health           how a person thinks, feel and behaves.      affects how a person thinks, feels
    a vision to influence                          as: “A state of wellbeing in which    However, these impacts are typically        and behaves. It is diagnosed by a
                                                   the individual realises his or her    less severe and of a shorter duration       health professional and can also be
    movement along the                             own abilities, can cope with the      when compared to a person who has           referred to as a “mental illness” or
    continuum, where                               normal stresses of life, can work     been diagnosed with a mental health        “mental disorder”. While the impact
    workers are engaged,                           productively and fruitfully, and is   condition. If it’s not effectively dealt    on the person’s capacity to function
                                                   able to make a contribution to        with, a mental health concern may           can range from moderate to severe,
    productive and in                              his or her community”.                develop into a mental health condition.     a mental health condition can be
    a personal state of                                                                                                              successfully managed with the right
    optimal mental health.                                                                                                           treatment and support.

                                                   THRIVING                                                                                                         UNWELL

                                                         Optimal mental health                 Mental health concern                       Mental health condition

                                                           Positive and healthy                    Mild or temporary                           Moderate to severe
                                                           functioning at work                   impact on functioning                      impact on daily functioning
                                                                and home                           at work and home                             at work and home

13 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
How do we get there?
How do we get there?

The Framework

Prevention. Protection. Support.
To guide the development towards               The Framework, developed to             The Roadmap will provide a strategic
psychologically safe and thriving              improve psychological health            direction based on this integrated and
workplaces in the road transport,              and safety in Australian workplaces,    evidence-based approach to creating
warehousing and logistics industries,          is built around the components of       psychologically safe and thriving
Healthy Heads in Trucks & Sheds has            preventing harm, intervening early      workplaces.
adopted the framework created by               and supporting recovery.
Safe Work Australia.18

                       Prevention                                                Protection                                        Support

Proactively prevent or reduce the impact of                  Enhance employee strengths and capabilities,           Positively support and manage all mental
mental health and wellbeing risk factors.                    and encourage early help-seeking behaviour.            health and wellbeing concerns, regardless
                                                                                                                    of their cause.

15 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
How do we get there?

The seven workplace strategies

               Prevention                          Build leadership capability                     Increase awareness                      Build better workplace culture

                                               Leaders set the standard in the             Awareness of mental health and                Workplace culture is defined as the
                                               workplace. Provide your leaders with        wellbeing contributes to all of the           values and behaviours acceptable in a
                                               appropriate mental health training and      strategic actions, and requires us to be      workplace. A culture of psychological
               Protection                      support to increase their confidence.       aware and accepting of mental health,         safety promotes the positive values and
                                               This will help create a workplace           and to recognise the importance of            behaviours that support mental health
                                               culture where employees feel                prevention, protection and support in our     for everyone.
                                               psychologically safe and empowered          workplaces. Nothing can be addressed
                Support                        to look after their own mental health.      without awareness.                            The benefits
                                               Everything happens from the top down.                                                     Better work cultures are characterised
                                                                                           The benefits                                  by psychological safety and create
                                               The benefits                                Increasing awareness is one of the first      more open and engaged work
Research-informed workplace                    Prioritising leadership capability in the   ingredients required in reducing the          environments, where people feel safe
strategies support this                        area of mental health and wellbeing         mental health stigma in the road transport,   in speaking up and risk factors for
integrated approach to creating                drives and creates significant impacts      warehousing and logistics industries.         industries are addressed proactively
psychologically safe and                       on each of the remaining strategies in                                                    and collaboratively. A better work
                                                                                           For people leaders, increasing
thriving workplaces.19                         the workplace .                                                                           culture creates a workforce with
                                                                                           awareness of mental health leads to
                                                                                           improved confidence and capability to         improved mental health and wellbeing,
The seven workplace strategies support         Building leadership capability will
                                                                                           support others, which leads to positive       morale, productivity and engagement.
one or all of the components of the            have a bearing on workplace cultures
framework. They will also have an                                                          behaviour change.
                                               and reduce mental health stigma.
effect on lessening the critical               This improves the mental health and         For the workforce, increasing awareness
risk factors identified earlier in             wellbeing, productivity, engagement         of our own mental health leads to                     Smarter work design
this document.                                 and morale of workers.                      improved coping mechanisms and
                                                                                           willingness to seek help, particularly        Smarter work design requires a
                                                                                           if positive attitudes have been role-         proactive approach towards creating
                                                                                           modelled by people leaders and the            psychologically safe and thriving
                                                                                           broader workplace.                            workplaces within the industry

16 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
How do we get there?

through redesigning job-related                                                                                                    workplaces can have a significant and
factors impacting mental health                                                                                                    positive impact on RTW outcomes and
                                                          Early intervention                       Support recovery
and wellbeing.                                                                                                                     their workers’ compensation claim
                                                                                                                                   costs and premiums.
The benefits                                   Early intervention involves protecting    Support recovery involves responding
                                               the mental health of workers through      to known mental health concerns
Actions which focus on improving work
                                               the promotion of resources and support    as well as diagnosable mental             Risk factors
design factors and increasing the level
                                               services that encourage positive mental   health conditions. It involves taking
of individual ownership and control                                                                                                Every one of the seven workplace
                                               health, and in the response to workers    appropriate actions to ensure the
have been shown to improve the                                                                                                     strategies positively addresses the
                                               experiencing early signs of mental        recovery and return to work (RTW)
mental health and wellbeing of people,                                                                                             following risk factors contributing to
                                               health and wellbeing concerns.            of workers, for both compensable
as well as improvements in operations                                                                                              poor mental health in the road transport,
                                                                                         and non-compensable mental health
and productivity.                              The benefits                              conditions, in a supportive manner.
                                                                                                                                   warehousing and logistics industries:

                                               This strategy can have a significant      Ideally, workplaces should encourage      – trauma and critical incidents
                                               impact on promoting positive help-        and lead the practice of making
                                                                                                                                   – long hours, shift work and fatigue
   Build resilience & coping skills            seeking behaviour, reducing mental        reasonable adjustments whereby
                                               health stigma and improving               people remain connected and engaged       – high job demands
Building workplace resilience and              workplace cultures. If workers receive    to their workplace and co-workers.        – isolation and social disconnection
coping skills increases workers’               help at an early stage, the severity
                                                                                         The benefits                              – gambling addiction and
capacity to cope with and adapt to             and duration of mental health and
                                                                                                                                     excessive behaviour
risk factors within their job roles and        wellbeing concerns experienced can        Returning to work in a safe and
industries as a whole.                         be significantly reduced.                 sustainable manner is beneficial to       – third-party workforce arrangements
                                                                                         the mental health and wellbeing of        – mental health stigma.
The benefits                                   Early intervention approaches may         workers. It is also known that as time
There are significant improvements             require reasonable adjustments to         off work increases, the likelihood of a
in the engagement, productivity and            roles. However, the long-term benefits    successful RTW decreases.
performance of workers when targeted           to the mental health, productivity and
initiatives and supports are offered to        engagement of workers is likely to        By engaging with workers early and
enhance their knowledge and skills.            outweigh any temporary impact             facilitating their recovery and RTW in
                                               on operations.                            a proactive and supportive manner,

17 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
Applying the seven workplace strategies
Applying the seven workplace strategies

                                                   Build leadership capability
The seven workplace strategies are
designed to create psychologically                 Leadership commitment   The actions
safe and thriving workplaces.
                                                   and engagement              Gain a commitment from             
                                                                                                                    Develop    clear roles and
Workplaces which have existing mental                                            all leaders to prioritise and     responsibilities for all leaders
health and wellbeing initiatives can                                              support the mental health          in position descriptions,
incorporate and align them with the                                               of their people.                  performance management
seven strategies to maximise the                                                                                    and development plans (where
positive impacts for their people.                                             Establish clear expectations
                                                                                                                   applicable), and ensure mental
                                                                                 around leadership’s role in
                                                                                                                     health is a focus in their
                                                                                 creating a psychologically
                                                                                                                    performance evaluations.
                                                                                 safe and thriving workplace.
                                                                                                                    
                                                                                                                    Avoid  recruiting leaders solely
                                                                               
                                                                               Ensure all leaders support the
                                                                                                                     based on their technical
                                                                               mental health of their people with
                                                                                                                    and operational skill and
                                                                               the same attention they give to
                                                                                                                     knowledge. Make people and
                                                                               physical health and safety.
                                                                                                                    communication skills a key
                                                                               
                                                                               Confirm  compliance                  requirement of recruitment.
                                                                               with relevant legislative            This will support the quality
                                                                               requirements such as the             of interpersonal relationships,
                                                                                Workplace Health & Safety,          and increase the quality of
                                                                               Equal Opportunity, Privacy,          conversations around
                                                                               Anti-Discrimination Act.             mental health and wellbeing.

                                                                               
                                                                               Encourage  leaders to prioritise
                                                                                the mental health of their
                                                                               people by making reasonable
                                                                               adjustments to duties when
                                                                               required.

19 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
Applying the seven workplace strategies

   Build leadership capability cont.

   Training and support                        The actions
                                                     Provide targeted training         – Embrace the Framework (prevention,      – Embed behaviour-change practice
                                                       programs for leaders in mental      protection and support).                  through follow-up coaching sessions
                                                       health and broader leadership     – Provide practical information which       or the establishment of “champions”
                                                       capability skills.                  can be applied by leaders within the      within the organisation.

                                                     Tailored mental health training     context of their own positions.         – Take training into areas of broader
                                                       and support programs should      – Involve leaders in case scenarios,        leadership capability training, e.g.
                                                        aim to meet the following          activities and skills around the key      having effective conversations,
                                                        requirements:                      risk factors of the industries. These     giving feedback or managing
                                                                                           could include responding to critical      performance for success.
                                              – Contain content specific to
                                                                                           incidents, suicide awareness and
                                                the unique needs of industry
                                                                                           response, and creating a connected
                                                requirements, the workplace, and
                                                                                           workforce.
                                                the specific job demands of both
                                                leaders and frontline workers.

20 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
Applying the seven workplace strategies

   Build leadership capability cont.

   Tools, resources &                          The actions
   support services                                  Complement leadership          – Holding supportive conversations                  each situation will likely
                                                                                                                                         As
                                                       training programs and            with workers about their mental                  come with a unique set of
                                                       provide ongoing support.         health and wellbeing.                            challenges and uncertainties,
                                                                                                                                         support options for people
                                                     
                                                     Provide  the appropriate tools   – Connecting with workers at an
                                                                                                                                          leaders may include:
                                                     and resources to help people       individual and team level to promote
                                                      leaders engage effectively        and encourage seeking help early.         – people and culture or
                                                     on matters relating to mental    – Having conversations around the             HR business partners
                                                      health. A blended learning        personal and work-related risk            – health and safety specialists
                                                     approach will maximise their       factors for industries, e.g. isolation,
                                                     confidence and capability.                                                   – injury management specialists
                                                                                        fatigue, high job demands, critical
                                                                                        incidents and suicide.                    – employee assistance programs
                                                     Resources for people
                                                                                                                                    and manager support programs
                                                       leaders need to cover          – Managing the performance of
                                                       the following topics:            teams and people.                         – support services such as
                                                                                                                                    Beyond Blue, Black Dog Institute, etc.
                                                                                      – Making reasonable adjustments
                                                                                        to support a worker’s mental health
                                                                                        and return to work.

21 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
Applying the seven workplace strategies

   Increase awareness

   Mental health                               The actions
   awareness programs                                
                                                     Provide   programs and resources   – Developing skills around effective       Communicate expectations for
   and resources                                      that increase awareness of          and supportive conversations about         people leaders to take an active
                                                     mental health, reduce stigma         mental health.                             role in promoting mental health
                                                     around mental health, develop      – Improving coping mechanisms to             awareness programs within
                                                     coping mechanisms and                look after one’s mental health.            their teams.
                                                     encourage seeking help.
                                                                                        – Becoming familiar with the internal      
                                                                                                                                   Provide  people leaders with the
                                                     Establish mental health            and external resources and support       operational support that will
                                                       awareness programs that            services available.                      enable them to promote and
                                                       address the risk for industry                                               support engagement in mental
                                                                                              Continually improve awareness
                                                       and protective factors.                                                      health awareness initiatives
                                                                                                training programs, tools and
                                                       Topics need to include:                                                     and programs.
                                                                                                resources by evaluating their
                                              – Understanding the prevalence of                 suitability and accessibility.     
                                                                                                                                   Encourage   the workforce to
                                                mental health conditions, including                                                attend and engage in the mental
                                                                                              
                                                                                              Regularly  review the uptake and
                                                substance use and suicide awareness                                                 health programs offered.
                                                                                               feedback for existing programs
                                                with industries-specific references.
                                                                                              and initiatives.                     
                                                                                                                                   Collaborate   with them to
                                              – Identifying personal and work-                                                      identify specific training and
                                                related specific risk factors for             Consistently progress the
                                                                                                                                   education needs based on job
                                                mental health.                                  methods of mental health
                                                                                                                                   roles, working environments
                                                                                                promotion, including the digital
                                              – Recognising common signs                                                           and known risk factors for
                                                                                                capability of programs and
                                                and symptoms of mental health                                                      mental health.
                                                                                                initiatives.
                                                concerns and the importance of                                                     
                                                                                                                                   Provide targeted training and
                                                seeking early help.                           
                                                                                              Ensure  all of your people,
                                                                                                                                   education programs where
                                                                                               including remote workers, have
                                                                                                                                   required.
                                                                                              the opportunity to participate.

22 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
Applying the seven workplace strategies

   Build better workplace culture

    Policies and                               The actions
    procedures                                        stablish policies and
                                                     E                                     S et up procedures which
                                                     procedures aligned to legislative      reduce the impact of industries-
                                                     requirements that protect the          specific risk factors and
                                                     rights of workers and promote          promote protective factors.
                                                     better workplace cultures              These include fatigue
                                                     defined by a focus on voice, trust,    management, critical incidents,
                                                     care and compassion, civility,         substance use and inappropriate
                                                     fairness and respect.                  workplace behaviours.

                                                      stablish policies in the
                                                     E
                                                     following areas to promote
                                                     better workplace cultures:

                                              – workplace psychological health,
                                                safety and wellbeing
                                              – bullying and harassment prevention
                                              – code of conduct
                                              – disability
                                              – equal opportunity and anti-
                                                discrimination
                                              – diversity and inclusion
                                              – fatigue management
                                              – other.

23 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
Applying the seven workplace strategies

   Build better workplace culture cont.

   A psychologically                           The actions
   safe environment                                   ommunicate a clear set
                                                     C                                   – Give your people a voice through
                                                     of values which promote               regular wellbeing conversations, and
                                                     and support workplace                 demonstrate it’s safe to discuss the
                                                     mental health and wellbeing.          impact of risk factors of industry and
                                                                                           other issues related to their personal
                                                      reate a workplace culture
                                                     C
                                                                                           and workplace experience.
                                                     of trust where mental health
                                                     and wellbeing is prioritised, and   – Ensure support is offered in response
                                                     workers feel safe voicing their       to any mental health concerns
                                                     concerns and seeking help.            communicated.
                                                                                         – Encourage your people to prioritise
                                                      emonstrate the importance
                                                     D
                                                                                           their mental health and wellbeing.
                                                     of trust, open communication,
                                                     fairness, civility and respect.     – Inspire your workforce to engage
                                                     Show care and compassion              in healthy behaviours to protect
                                                     in supporting and promoting           themselves against risk factors
                                                     mental health and wellbeing.          for industries.

24 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
Applying the seven workplace strategies

   Build better workplace culture cont.

   Management                                  The actions                              Reward and    The actions
   of change                                         Lead
                                                          effective workplace
                                                                                        recognition        cknowledge workers’ efforts,
                                                                                                          A
                                                      change with transparency,                           and show they are appreciated
                                                      openness, respect and fairness.                     in a fair and timely way.

                                                     Demonstrate openness and                             ecognise and reward high
                                                                                                          R
                                                      
                                                      fairness in communicating                           performance through internal
                                                      decisions that affect the                           communication channels,
                                                      workforce. Give your people                         policies and procedures, and
                                                      a voice in the changes that                         performance plans.
                                                      impact them.
                                                                                                          Provide acknowledgement and
                                                                                                           
                                                                                                           gratitude for the efforts of your
                                                                                                           people on a regular formal and
                                                                                                           informal basis.

25 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
Applying the seven workplace strategies

   Smarter work design

   Job flexibility                             The actions                             Autonomy and      The actions
                                                     Apply a degree of flexibility   decision-making        ncourage independence and
                                                                                                             E
                                                       to working hours, working                             support your people’s ability to
                                                       conditions and the way in                             make decisions in the way work
                                                       which work is carried out.                            is carried out.

                                              – Develop leave policies and                                   Encourage
                                                                                                                         your people to
                                                entitlements which protect the                                develop appropriate control and
                                                rights of workers to access all                               independence around how their
                                                forms of leave, including for                                 roles are performed. Establish
                                                mental health reasons.                                        their level of decision-making in
                                              – Give your people flexibility within                           how they carry out their work.
                                                a job by constantly reviewing                                Engage
                                                                                                                     your people in
                                                working hours, working conditions                             communication around work-
                                                and the way in which work is                                  design risk factors. Let them
                                                carried out.                                                  speak to their people leaders
                                              – Let your people have a degree                                 and the broader workplace.
                                                of control over working hours or
                                                rosters. This will help improve                               rrange regular one-on-one
                                                                                                             A
                                                work-life balance and maximise                               sessions, as well as working on
                                                time spent with loved ones.                                  team-based or industries-shared
                                                                                                             solutions to minimise the impact
                                                                                                             of work-design risk factors.

26 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
Applying the seven workplace strategies

   Smarter work design cont.

   Job characteristics                         The actions                             Exposure to trauma   The actions
                                                     Aim
                                                          to create variety within                              evelop a critical incident
                                                                                                                D
                                                      the type of tasks performed                               response framework, policy,
                                                      and the meaning attached                                  guidelines and plan that
                                                      to the job.                                               includes supportive mental
                                                                                                                health and wellbeing solutions.
                                                      ssess all job characteristics
                                                     A
                                                     including work variety,                                    
                                                                                                                 Offer support when the job
                                                     purpose, meaning, control,                                  includes regular exposure to
                                                     feedback, learning                                          traumatic events and effective
                                                     opportunities and connection                                evidence-based solutions, e.g.
                                                     with others to improve                                      psychological first aid (PFA).
                                                     workforce engagement.

                                                     Review resource allocation
                                                      
                                                      across the workplace,
                                                      particularly during peak
                                                      periods. Wherever possible,
                                                      address the needs and gaps
                                                      identified in resourcing in a
                                                      timely manner.

27 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
Applying the seven workplace strategies

   Smarter work design cont.

   Job demands                                 The actions                                Physical work environment   The actions
                                                      eet relevant Workplace
                                                     M                                                                      ddress specific work
                                                                                                                           A
                                                     Health and Safety legislative                                         conditions as well as the
                                                     requirements to reduce risks                                          broader work environment.
                                                     to mental and physical injury.
                                                                                                                           Review
                                                                                                                                   operational
                                                     Understand the impact of job-
                                                                                                                            environments and facilities
                                                     specific physical, emotional,
                                                                                                                            with these actions:
                                                     cognitive and time demands
                                                     in people’s roles.                                               – Assess specific work conditions and
                                                      arget-specific risk factors
                                                     T                                                                  the broader work environment for
                                                     and implement a plan to                                            all road transport and warehousing
                                                     address them.                                                      and logistics roles.

                                                      ontinually review and improve
                                                     C                                                                – Be aware of how these factors
                                                     operational procedures with                                        impact on your people, and how
                                                     regard to the transport of goods,                                  to minimise any negative impacts,
                                                     packing, loading and delivery                                      e.g. inadequate breaks during
                                                     schedules and resource allocation,                                 shifts, challenges in self-managing
                                                     particularly during peak periods.                                  fatigue levels while adhering to
                                                     Implement strategies to                                          policies and regulations.
                                                     help your people manage                                          – Ensure you include your people in
                                                     the impact of environmental                                        the review processes. Give them an
                                                     factors outside of their control,                                  opportunity to voice their opinions
                                                     e.g. road delays, wait times                                       on potential strategies to address
                                                     associated with loading/                                           the issues.
                                                     unloading, and inadequate
                                                     parking and facilities for
                                                     drivers.

28 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
Applying the seven workplace strategies

   Smarter work design cont.

    Role clarity                               The actions                            Social supports   The actions
                                                     Be
                                                       clear on specific task
                                                                                      and connections        ssess the level of interpersonal
                                                                                                            A
                                                      requirements, as well as                              working relationships, and the
                                                      overall expectations around                           level of support received from
                                                      job roles.                                            leaders and peers.

                                                     Clarify
                                                             performance                                    stablish new or improved ways
                                                                                                            E
                                                      expectations around specific                          to increase the level of support
                                                      task requirements, as well as                         and connection between your
                                                      the overall expectations                              leaders, your people and
                                                      attached to job roles.                                members of your workforce
                                                                                                            with each other.

29 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
Applying the seven workplace strategies

   Build resilience & coping skills

   Evidence-based                              The actions
   programs and resources                             nhance the resilience of
                                                     E                                     – Personal support programs, e.g.            evelop and promote multiple ways
                                                                                                                                       D
                                                     workers by targeting industries-        financial support, building healthy       to seek help in response to individual
                                                     specific risk factors, e.g. fatigue     personal relationships with loved ones    preferences for support. This can
                                                     management, critical incidents        – Develop and communicate policies          include support for and from:
                                                     and physical health.                    and initiatives which support and         – people leaders
                                                     Implement evidence-based               promote work-life balance                 – people and culture or
                                                      programs which provide               – Establish targeted physical activity        HR business partner
                                                      targeted training programs to          programs to promote the healthy           – health, safety and wellbeing
                                                      address risk factors. These have       lifestyles which positively impact          representatives
                                                      proven effective in improving          mental and physical health                – peer support networks
                                                      the resilience of workers at an                                                  – employee assistance program (EAP)
                                                                                                   rovide resources, including
                                                                                                  P
                                                      individual level. Base the key
                                                                                                  practical tools and support          – manager assist program
                                                      areas to cover on the major
                                                                                                  services that complement other         (for people leaders)
                                                      risk factors identified for the
                                                                                                  evidence-based programs.             – HHTS network
                                                      industries:
                                                                                                  These need to be designed            – GP, counselling services and support
                                              – Fatigue management                                specifically to assist in building     services such as Beyond Blue,
                                              – Stress management and self-care                   resilience and coping skills.          Lifeline, Suicide Call Back Service.
                                              – Managing challenging interactions
                                                                                                   stablish a blended learning
                                                                                                  E                                     rovide your people with support
                                                                                                                                       P
                                              – Connecting with others and building
                                                                                                  approach to ensure greater           services within the workplace. This
                                                positive relationships
                                                                                                  learning impacts for your people.    will help reduce any perceived stigma.
                                              – Workload and time management
                                                                                                                                       While informal peer support networks
                                              – Preventing and managing trauma                    I mplement digital tools and        can provide benefits, establishing an
                                              – Nutrition, physical activity and                   resources to increase access        evidence-based peer support program
                                                positive health behaviours                         to all workers, including           provides a clear line of support for
                                                                                                   remote workers.                     your people.

30 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
Applying the seven workplace strategies

   Build resilience & coping skills cont.

   Coaching, mentoring                         The actions
   and support                                       Provide
                                                            coaching, mentoring
                                                     and support for your people
                                                     with regular and planned
                                                     check-ins. These can be team
                                                     or group based, and one-on-
                                                     ones with people leaders.
                                                     The check-ins should include
                                                     opportunities for workers to
                                                     connect on an informal and
                                                     formal basis.

                                                     Check-ins
                                                               are to occur
                                                     in-person, by phone or on
                                                     digital platforms for remote
                                                     and mobile workers.
                                                     Touchpoints should include
                                                     a focus on general wellbeing.

                                                      rovide regular, planned
                                                      P
                                                      activities and initiatives to
                                                      improve work-life balance,
                                                      workforce engagement and
                                                      connection. Some examples
                                                      are development activities,
                                                      charity events, team
                                                      building activities,
                                                      social events and training.

31 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
Applying the seven workplace strategies

   Early intervention

   Check on wellbeing                          The actions                                Critical incident response   The actions
                                                      onduct regular wellbeing
                                                     C                                                                     Implement a best practice
                                                     checks to assist leaders in                                             approach to offer immediate
                                                     staying connected with their                                            and effective support to
                                                     people and creating a safe                                              workers exposed to potentially
                                                     environment that is trusting,                                           traumatic events.
                                                     caring and open.
                                                                                                                           
                                                                                                                           Develop    and implement a
                                                     Provide clear expectations                                           critical incident response
                                                      
                                                      and targeted training for your                                        framework.
                                                      people leaders in order to
                                                                                                                           
                                                                                                                           Ensure   early and appropriate
                                                      build their skills and capability
                                                                                                                           support is provided for people
                                                      in providing early intervention
                                                                                                                            in roles with regular exposure to
                                                      support.
                                                                                                                           potentially traumatic events, e.g.
                                                     Train people leaders on how                                          roles exposed to physical risks,
                                                      
                                                      to have effective mental health                                      such as the use of heavy vehicles
                                                      and wellbeing conversations,                                         or machinery.
                                                      develop suicide awareness
                                                                                                                           
                                                                                                                           Continually  review and improve
                                                      and response, and supportive
                                                                                                                            formal and informal critical
                                                      coaching discussions that
                                                                                                                            incident response procedures.
                                                      address protective factors
                                                      related to work design.                                              
                                                                                                                           Establish a best practice
                                                                                                                           psychological first aid framework.
                                                     Encourage your workforce
                                                                                                                          Provide people leaders with
                                                      to share concerns with their
                                                      leaders, and to make                                                    training and support to help
                                                      wellbeing checks a part of                                              them effectively communicate
                                                      the role requirements and                                               with workers exposed to critical
                                                      day-to-day interactions.                                                incidents.

32 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
Applying the seven workplace strategies

   Early intervention cont.

   Tools, resources and                        The actions
   support services                                   rovide tools, resources and
                                                     P                                    ffer and promote a range of
                                                                                         O
                                                     support services for people         mental health and wellbeing
                                                     leaders.                            resources and support channels
                                                                                         for your workers.
                                                      acilitate workers’ early access
                                                     F
                                                     to mental health and wellbeing       ake a range of resources
                                                                                         M
                                                     supports where possible,            available to remote and
                                                     including employee assistance       isolated workers.
                                                     programs (EAP), HHTS and other
                                                     supports.                            ollaborate with EAP providers
                                                                                         C
                                                                                         to establish proactive support
                                                      xplore additional resources
                                                     E                                   options for workers, e.g. regular
                                                     to train and educate leaders in     awareness sessions. Increase
                                                     early intervention, and assist      the provider’s knowledge of
                                                     them in supporting their people.    industries-specific risk factors.
                                                     This includes operational
                                                     support for early intervention
                                                     approaches, e.g. making
                                                     reasonable work adjustments.

33 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
Applying the seven workplace strategies

   Support recovery

   Return to work                              The actions
   (RTW) support                                     
                                                     Establish strong and supportive      nsure policies and procedures
                                                                                         E
                                                      RTW programs and processes         include support for workers
                                                     with ongoing support, and a         experiencing non-compensable
                                                     strengths-based capacity focus.     mental health conditions.

                                                      esign RTW policies and
                                                     D                                   Make sure policies and
                                                                                         
                                                     procedures to protect the           procedures include a focus on
                                                     rights of workers suffering any     capacity rather than incapacity
                                                     injury, including mental health     where possible, including “stay-
                                                     concerns and conditions, are        at-work” approaches, and the
                                                     understood, promoted and            provision of modified hours
                                                     applied effectively within          and duties.
                                                     the organisation (both for
                                                     compensable and non-
                                                     compensable conditions).

                                                      nsure policies and procedures
                                                     E
                                                     include the following in relation
                                                     to supporting recovery:

                                                     – injury management and RTW
                                                     – workers’ compensation
                                                     – leave management
                                                     – reasonable adjustments.

34 | Healthy Heads Trucks & Sheds | Roadmap 2021 – 2024
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