Detailed Information Pack 2021 - www.groutpro.com.au - The visibility and success of more than 40 specialists Australia wide

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Detailed Information Pack 2021 - www.groutpro.com.au - The visibility and success of more than 40 specialists Australia wide
Detailed Information Pack - 2021
                                        The visibility and success of more than 40 specialists Australia wide

V9                                                        Information contained in this pack is valid for 2021 only and subject to change

     GroutPro Detailed Info Pack 2021
                                                                                 www.groutpro.com.au1
Detailed Information Pack 2021 - www.groutpro.com.au - The visibility and success of more than 40 specialists Australia wide
Document Contents

    1 - Why purchase a GroutPro Franchise?
                                                Introduction.
                                                Thank you for taking the time to find out more about the GroutPro franchise
    2 - Who are the competition and             and the exciting business opportunity it presents.
        why is GroutPro better?
                                                The following pages are full of confidential business information and we
                                                appreciate you signing the confidentiality agreement prior to receiving this
    3 - The Training Program
                                                pack.

    4 - Equipment / Tools & Superior Products
                                                This information pack is designed to be read in conjunction with several
                                                other key documents such as the Initial Information Pack, the GroutPro web
    5 - Fantastic Business Tools to help
                                                site, Franchise Agreements and Disclosure Documents once received.
        YOU Succeed

    6 - Unparalleled Support                    Lets get started.

    7 - Territories

    8 - How much money can I make and

        how hard do I have to Work?

    9 - How much does it cost –
        BIG value for LOW cost

    10 - FAQ’s                                  Geoff Biddle
                                                GroutPro Australia
    11 - I’m really interested, what’s next ?

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Detailed Information Pack 2021 - www.groutpro.com.au - The visibility and success of more than 40 specialists Australia wide
Why Purchase a GroutPro Franchise?

  The tile and grout restoration service business is in HUGE DEMAND and one of
  the hottest sectors in the home improvement industry today. GroutPro are at
  the forefront of innovation in the market with systems and products which are
  unmatched by anyone. In fact the GroutPro business is a multi award winning
  franchise system.

  As a GroutPro franchise owner you are able to offer a range of services to
  consumers that are truly unique. Your customers will love the way their tile
  floors and walls look and our system achieves incredible results at a fraction
  of the cost of a typical tile floor/wall and grout replacement, saving your
  customers hundreds sometimes thousands of dollars.

  We provide a comprehensive training program plus all the tools and equipment
  necessary to run a successful and very profitable business. The work itself is very
  easy to do with no special skills needed, it is very easy to learn and extremely
  profitable.
                                                                                        GroutPro gives us a lot more time to
  We have developed a system that maximises your dollars earned through                 do what we want to do. We start work
  multiple income streams, our services include:                                        at 9am and usually finish by 2pm –
                                                                                        2:30pm and that’s the day. We pick the
        •   Tile & Grout Cleaning                                                       kids up then it's sports after that and it's
        •   Tile, Grout & Stone Sealing                                                 awesome.
        •   Grout Colour Sealing
        •   Tile Re-grouting                                                                Ben Cole,
        •   Tile Removal & Replacement                                                      GroutPro Tweed Heads
        •   Silicone Replacement
        •   Tile Anti-Slip Treatments
        •   Glass Restoration & Glass Protection
        •   Exterior hard surface cleaning – driveways, paths etc
        •   Epoxy Grouting

GroutPro Detailed Info Pack 2021                                                                                                       3
Detailed Information Pack 2021 - www.groutpro.com.au - The visibility and success of more than 40 specialists Australia wide
Who are the competition and
       why is GroutPro better?
                                                                                            GroutPro has Major brand name clients
    No business operates in isolation and there are competitors in every kind of
    business category, whether its fast food or fast cars....

    However we are lucky that in our industry there is little in the way of organised
    competition. What competitors there are out in the marketplace tend to be
    fragmented, minimal in quantity and quality of products and services and
    not offering and marketing the full suite of services to their customers that
    GroutPro does.

    We encourage you to do your own research into competition within the
    marketplace in your area, and advise that generally the competition can be
                                                                                          GroutPro has the safety of 40+ Specialists
    grouped into 4 main categories:

          •   Tile Installers & Retailers
          •    DIY Enthusiasts
          •    Carpet / Tile & Hard Surface Cleaners
          •    One man band operators

    Tile Installers
    The tilers and installers tend to make their living by installing new tiles to new
    houses, commercial buildings or larger scale home remodelling, i.e. ripping out
    whole floors and starting again. It’s true that when GroutPro first started many
    tilers thought we were in competition with them, however with time most
                                                                                          GroutPro has Thousands of leads every year
    tilers saw that we are in fact a great addition to their business.

    We don’t do large scale installations, anything other than a few cracked tiles to
    repair and we tend to work with the local tile community and refer the larger
    tiling jobs to the specialists. This creates an excellent working relationship with
    tilers who end up becoming a great source of work for GroutPro franchisees.

    As grouting is the last job on a tile installation the tiler usually grouts the
    floor, packs his tools and heads off to the next job. All cement based grouts
    need to be sealed BUT grout takes anywhere from 48 – 72 hours before it fully            GroutPro has Web, Social, Print & TV
    cures and can be sealed. The tiler is usually onto their next job by then and
    unable to come back to seal the grout – This is where GroutPro steps in.
    We offer the tiler's customer sealing and protection services to ensure their
    investment in new tiles is safe. It's a win for the customer, the tiler and you the
    GroutPro franchisee. Many of our franchisees receive a large percentage of
    their work from tiler referrals.

                                                                                           GroutPro has a huge range of products

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Detailed Information Pack 2021 - www.groutpro.com.au - The visibility and success of more than 40 specialists Australia wide
Tile Retailers
   Tile shops and retailers hear the same complaint just about every day, “I have dirty
   grout, what can I do about it....?”. Until now their only option has been to advise
   them to either re-grout or try a professional cleaning company (more on
   professional cleaning later). The re-grouting option is very time consuming and
   incredibly messy, this means it’s also very expensive and there is a fair chance
   that whoever does the re-grouting may chip a tile or two while they're at it.
   Remember, the new grout would need sealing anyway otherwise in no time it
   would become stained and dirty again.

   Enter GroutPro, we work to build relationships with all the main retailers and
   independent retailers within your territory, so every time they hear that
   question, “I have dirty grout, what can I do about it....? ” Your name gets
   mentioned, they give the customer one of your cards and you get the job
   of coloursealing that customers grout – Easy !

  DIY Enthusiast

  Carpet / Tile & Hard Surface Cleaners
   Tiles are fast becoming the flooring surface of choice in many homes across the           The good thing is, being in a GroutPro
   country. This has led the carpet cleaning industry to look at ways of cleaning            franchise you can walk into somebody's
   the tiled floors and their methods are effective. BUT.... and it's a very large BUT....   house who’s probably been quoted in
   the vast majority of carpet cleaners only clean the tiles/grout, they don’t have          excess of 10 to 20 thousand dollars to
    any of the other services that we offer. In fact more than 80% of the work that          pull out a bathroom or re-tile their whole
   we do is done AFTER the cleaning process. Whether its coloursealing, clear sealing        house.
   anti-slipping, silicone or tile and grout repairs, the carpet cleaners don’t do any of
   this. This also opens up opportunities to work with your local carpet cleaners to         We can offer a service where we can
   offer your range of tile and grout services to their business on a referral or            either regrout or colourseal, instead of
   percentage share – everybody wins!                                                        re-tiling and once you’ve finished the
                                                                                             job   and     you   take before and after
  One man band operators                                                                     photos,      you    can     see       what    you’ve

   There are a few small one man band type tile and grout businesses in most cities          physically    create      yourself,     and    what
   across Australia. Many tend to use the low quality DIY products found at                  value the customer has got for what
   Bunnings or the tile shops. Most don’t offer the full range of services that              they’ve paid. There is nothing really like it

   GroutPro offers but more importantly they use inferior quality products.                  because it’s such a good feeling when

   As an example GroutPro colourseal is the ONLY colourseal of its kind in the world         you’ve just turned something that looked
   designed to be breathable and be used in wet areas or outside and comes in the            so bad into something that's been saved

   widest choice of colours available anywhere.                                              by what we do.

                                                                                               Customers are just overwhelmed at
                                                                                                what we do, it is such a rewarding
                                                                                                        feeling to have.

                                                                                                   Ben Cole,
                                                                                                   GroutPro Tweed Heads

GroutPro Detailed Info Pack 2021                                                                                                                5
Detailed Information Pack 2021 - www.groutpro.com.au - The visibility and success of more than 40 specialists Australia wide
GroutPro franchisees also benefit from the nationwide brand, marketing and
    advertising strengths. One man band operators cannot compete with the
    buying power of a large group for deals on advertising, our Search Engine
    Optimization for web sites, I.T. capabilities, advanced systems and support
    services, nationwide referrals and so much more

    Having competition in the marketplace is no bad thing. If a homeowner
    wants something done they will often call a couple of tradies in to quote.
    Because we have the best available professional products and offer
    fantastic services at a competitive price, we will win the job the vast
    majority of the time by following our very effective sales and quoting
    system.

         The GroutPro range of professional cleaners, penetrating sealer, maintenance and restoration products.

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Detailed Information Pack 2021 - www.groutpro.com.au - The visibility and success of more than 40 specialists Australia wide
The Training Program

  We know the importance of effective training and support.            As a new
  GroutPro business owner, you will begin with 5 days of training at our
  training facility in Gold Coast, Queensland, where we will teach you
  operations, service procedures, marketing, sales, administration and more.
  Training is conducted for 5 full days as well as ongoing launch training in your
  territory when you're back home. This is how the training is structured:-

         • Practical training module practice in a no pressure
            environment

  We also offer an optional opportunity to ride along with a fully qualified
  specialist to see first hand how it’s done.

  By utilising classroom theory and practical hands on training, then real jobs,
  plus the IT and homework modules, trainees get a thorough understanding of
  each element of the business and learn through multiple media options.
                                                                                      Your one week GroutPro training
  This will enable you to market your services to residential customers including      course covers all the theory and
  families, the affluent, the retired and elderly, property managers, builders, and   practical skills you’ll need to run
  interior decorators, as well as a wide range of commercial businesses etc.              your business, and build
                                                                                           the lifestyle you want.
  It is vital to let the market know that you exist. So, not only will we help plan
  your initial marketing strategy, we will assist with quoting and selling
  your services.    Our “Launch Marketing Plan” is designed to get your
  business off to the best start possible.

  Even though we are always just a phone call away, you will have access to
  three comprehensive operations manuals that will assist you during your
  initial training. This will also serve as a reference tool after you are up and
  running. The manuals cover operations, as well as service procedures which
  have been developed. GroutPro also understands the power of learning
  from others. We will keep you in close contact with other GroutPro
  Business owners, through email support, telephone calls and our very own
  GroutPro Specialist private internet based forum which is a knowledge
   base of information and a free discussion forum for everyone to stay
  in contact, learn and grow their businesses together. More on the
  forum and the GroutPro Online Computer Systems later.

GroutPro Detailed Info Pack 2021                                                                                            7
Detailed Information Pack 2021 - www.groutpro.com.au - The visibility and success of more than 40 specialists Australia wide
Training Course Outline
       Below is an outline of the subjects that we cover in the initial training course. This hands on training program will
       give you the knowledge and skills to not only do the job but show you how to market your new business to your
       prospective customers.

    Practical training Modules
          •     Module 1 – Grout Basics
          •     Module 2 – Types of tile and stone
          •     Module 3 – Turbo cleaning process
          •     Module 4 – What is Efflorescence
          •     Module 5 – Glass restoration & protection
          •     Module 6 - Grout applications
          •     Module 7 – Epoxy Grout
          •     Module 8 – Tile replacement
          •     Module 9 – Penetration sealing
          •     Module 10 – Tile Anti-Slip Treatments
          •     Module 11 - Coloursealing
          •     Module 12 - Topical Sealing
          •     Module 13 - Silicone & Finishing
          •     Module 14 – GroutPro Online Systems
          •     Module 15 - Practical Homework

    Sales & Marketing Modules
          •     Module 1 – Lead Generation
          •     Module 2 – Quotes & Conversions
          •     Module 3 – Quoting Practice & Scenarios
          •     Module 4 – After Sales Service
          •     Module 5 – Your personal marketing Plan

    Home Study Post Course Modules
                                                                                          With     over     40    GroutPro
          •     Module 1 – Colourseal Mixing Practice                                     Specialists   Australia wide, the
          •     Module 2 – Quotes Scenarios & Practice                                    GroutPro training and business
          •     Module 3 – Writing your Marketing Plan                                    system is proven to give you the
          •     Module 4 – Practice Jobs 1 - 5                                            knowledge and skills to not only
                                                                                          do the job, but show you how to
    Each module has a theoretical and practical session that must be
                                                                                          market your new business to
    completed to GroutPro trainer satisfaction before becoming qualified as a             your prospective customers.
    GroutPro Specialist.

    Training is conducted in our purposely fitted out training centre in Gold
    Coast, Queensland and is conducted over 5 days. We provide you with lunch,
    morning and afternoon tea and light refreshments throughout your initial
    training.

    We offer an optional opportunity to ride along with a fully qualified
    specialist for a day or two giving you the chance to experience how to plan
    and approach different job types. This is additional to the 5 days in the training
    centre.

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Detailed Information Pack 2021 - www.groutpro.com.au - The visibility and success of more than 40 specialists Australia wide
Training Course Schedule
    Below is the overview of the GroutPro 5 day training schedule.

                                                                                Training Course Schedule
                  8.00     8.30       9.00      9.30     10.00      10.30   11.00       11.30     12.00   12.30      1.00        1.30     2.00     2.30      3.00      3.30      4.00    4.30     5.00     5.30

  Day 1             Welcome                           Grout Basics & Grout Applications               Lunch              Grout Basics &
                                                                                                                       Grout Applications
                                                                                                                                                                            Lead Generation

  Day 2                            The Cleaning Process and Coloursealing                             Lunch                              Coloursealing                                    Clear Sealing

  Day 3                        Quotes & Conversions                               Types of Tile
                                                                                / Efflorescence
                                                                                                      Lunch                             Tile Repair - Floor and Wall                          Quote Practice

  Day 4       Quote Practice                           Silicone and Finishing                         Lunch       Silicone and
                                                                                                                   Finishing
                                                                                                                                                      After Sales Service
                                                                                                                                                     and Marketing Plan
                                                                                                                                                                                              Quote Practice

  Day 5       Quote Practice                 Anti-Slip Treatments                    Shower Glass     Lunch   Support Forum               Home Study Modules                   Wrap Up

                               Practical Sessions
                               Classroom/Theory Sessions

  Schedule is subject to change as we see fit to assist in a smooth facilitation
  of training. We will often work through breaks and after hours depending
  upon schedule. We provide Morning Tea/Lunch/Afternoon Tea and snacks
  throughout the day.

GroutPro Detailed Info Pack 2021                                                                                                                                                                               9
Detailed Information Pack 2021 - www.groutpro.com.au - The visibility and success of more than 40 specialists Australia wide
The GroutPro Equipment Package
        Everything you need to get started for a fixed $14,000 + GST

     Many other service industry franchises and business opportunities that charge
     a high entrance fee (some well over $100,000) keep you in the dark regarding
     their equipment requirements and expect you to buy more and more as you
     discover that you need it. In contrast, we ensure you are fully equipped from
     the start - there’s no surprises with us.

     For a fixed fee we provide a comprehensive tool package consisting of a wide
     variety of trade quality hand tools, specialist imported tile and grout restoration
     tools, commercial quality wet and dry vacuum systems and high pressure tile
     and grout turbo cleaning tools, water injection and extraction, specialised
     powered grout removal tools, tool chest and sales kit.

     Included as part of the package, we provide you with sufficient
     products, including tile & grout cleaners, tile and grout clear sealers, our
     exclusive GroutPro Professional grout Colourseal, shower glass restoration
     and sealing products plus our GroutPro Tile Anti Slip Treatment to
     generate sufficient income to provide a good solid start.

     We also provide you with marketing materials to get you started:
           •   5,000 Letterbox Flyers
           •   1,000 Business Cards
           •   200 Full Colour Brochures
           •   Online computer based Customer Management System
           •   Online 24hr sales and support systems
           •   A manual of approved and personalised marketing
               material at your disposal
           •   Branded Polo Shirts & Work Shirts

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Tool & Equipment Package
    Below is a list of the equipment, tools, and start-up consumables, sales and branding products that you will receive with
    your GroutPro business. All equipment provided is professional grade quality equipment designed specifically for profes-
    sional trades people.

  Powered Equipment & Hand Tools                                Consumables
    Tile and Grout heavy duty deep cleaning system               Colourseal mixing and applicator system
    Cement and epoxy grouting kits                               Epoxy cleaning cloths
    Tile and grout removal and replacement kit                   Multitool grout removal blade kit
    Silicone Removal and installation kit                        Micro-fibre cloths
    Glass restoration and protection kit                         Synthetic shammies
    Set of sealing product applicators                           Grouting sponges
    Set of electronic scales for accurate measurement            Tile spacers and wedges
    Floor pad holder with pole & pad kit                         Masking tape
    Drop sheets
                                                                Personal Protection Safety Equipment
    Heavy duty extension leads
                                                                 Safety goggles - clear wide vision
    Portable Tool Chest and Box
                                                                 PVC coated chemical gloves
                                                                 Disposable latex gloves Earmuffs
  Product
                                                                 Wet floor safety sign
    GroutPro Colourseal System
                                                                 RCD safety switches
    GroutPro Pro-Kleen
                                                                 Respirator masks
    GroutPro Citrus Eco-Kleen Spray & Wipe
    GroutPro Pro-Gleam                                          Sales & Branding
    GroutPro Silicone Finishing Fluid-A                          Full colour DL tri-fold brochures
    GroutPro Silicone Finishing Fluid-N                          Sales compendium
    GroutPro Penetrating Sealer Concentrate                      Album of demonstration photos
    GroutPro Pro-Enhance                                         GroutPro baseball cap
    GroutPro Ultra-Foam Concentrate                              Referral certificates
    GroutPro GPS Anti-Slip                                       Guarantee cards
    GroutPro Mould-Pro PLUS                                      Maintenance sheets
    GroutPro Mould Control                                       Colour demonstration set
    GroutPro Glass Restore                                       Quoting tool bag
    GroutPro Glass Protector                                     Embroidered work and polo shirts
    GroutPro ProSolve                                            Personalised flyers and business
    GroutPro UniSeal                                             cards
    GroutPro Rust Remover

GroutPro Detailed Info Pack 2021                                                                                       11
The GroutPro product line includes a range of professional cleaners, mainte-
     nance cleaners, penetrating sealer, and restoration products. Our focus on
     product development has been on launching original products to the
     market place as opposed to “copy cat” type products. All our products
     must have some kind of individuality and point of difference within the
     market place.

     As an example our flagship product and service is the GroutPro
     professional Colourseal. There are a couple of competitor products on
     the market, they tend to be of DIY quality, come in a limited colour range and
     have limitations in their application, such as being inappropriate for wet areas.

     Our innovation is to have a product that is available in 89 standard colours
     but can be mixed to create any unique colour if required. It is the only product
     of its kind that can be used in wet areas due to its technically advanced
     breathability. It is also frost and thaw proof and colour stable so it can be
     used in exterior applications and not be affected by the harsh
     Australian weather and temperatures. We offer a 15 year written
     guarantee for our colourseal, it is oil and stain repellent, breathable,
     flexible, waterproof, colour stable, non yellowing and very importantly
     environmentally friendly and safe for you to use and for your customers to
     have on their floors due to very low VOC emissions. There is nothing on
     the market that comes close to GroutPro professional colourseal.

          The GroutPro range of professional cleaners, penetrating sealer, maintenance and restoration products.

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GroutPro has a Proven Program That Works!
     Sophisticated marketing programs along with a professional image are key to business success.

  We have assembled an array of marketing pieces allowing you to be as
  aggressive in your sales and marketing as you choose. To survive in today’s
  competitive market you must also present yourself as a professional. GroutPro
  doesn’t just train you to be a professional, we’ll also assist you to look your very
  best, ensuring that your first impression is of quality and one that customers
  will remember.

  Some of what is included with your business.

        •   Business Cards, Quotes & invoices
        •   Full Colour Brochures, Flyers, Postcards & Posters
        •   Advert samples
        •   Direct Mail Flyers (initial stock of 5000)
        •   A whole manual of approved and personalised
            marketing material at your disposal
        •   Branded Dress Shirts & Work Shirts
        •   Your own personalised GroutPro email address
        •   Your own listing on the GroutPro web site.                                   Everybody has the exact same worries
                                                                                         on leaving a secure job that has a set
  All of these are custom designed and proudly display the GroutPro logo                 pay every week. Yes you’re going to
  and your personal contact details. This gives your business a professional             have to fork out this amount of money,
  appearance and effectively compliments your training. It also keeps your name          and you’re left there thinking is it going
  in front of your customers before, during and even after the work is complete          to work, are you going to have enough
  as a reminder of who to call when their next need arises.                              to keep you going. Everybody has the
                                                                                         exact same worries. But by talking
  Launch marketing campaign – to get you up and running as quickly as possible           with other GroutPro franchisees and
  we recommend you put aside sufficient funds to implement a 12 week                     following the businesses system, it’ll all
  launch marketing plan. We work with you to develop this plan during your               work..
  initial training course.
                                                                                             Sarah Cole,
                                                                                             GroutPro Tweed Heads
  Technology
  Working smarter NOT harder earns YOU more time & More Money

  As a GroutPro franchisee you have 24/7 access t o                  all the tools
  to make your business a huge success.                  GroutPro   has   embraced
  technology and our web based systems are designed to make your
  life easier, provide effective communication tools to your customers, be
  efficient with your time and resources and build a better business. Best of
  all they are really simple to learn and use.

  The GroutPro online “portal” is a dedicated work space that you can
  access from any computer at any time. Here you conduct the day to
  day operations of running your business.

GroutPro Detailed Info Pack 2021                                                                                                      13
Quoting
     All customer quotes can be done on site by using an ipad or laptop
     connected to the internet. All you have to do is measure the area and
     conduct a number of small tests. It is then as simple as inputting the
     measurements and data into the quote calculator and the quote is
     automatically created. Quotes can be altered on site if there are any special
     considerations and then the quote can be presented to the customer, either
     on screen or emailed to them instantly.

     Invoicing
     Once a quote has been accepted and the job done the portal system can
     then convert your quote to an invoice and email for payment. The system
     can then also access the job history and product purchasing history and
     create financial reports for each job showing how much product was used
     and how profitable each job has been. The reports can also show a monthly
     or even annual basis how much product has been purchased and use this
     to create profitability reports for any period. It also creates a database of
     customers and potential customers.

     Product Shop
     You purchase products for use in your business through the online shop.
     You can browse the product range and select what you need for each job.
     This order is then sent directly to the GroutPro warehouse for picking,
     packing and shipping by courier. You are given standard business terms for
     payment so you can easily order the products, do the work and be paid well
     before you have to pay us for the products. This increases your cash flow.

     Marketing Resources
     You have access to hundreds of items of branded marketing material
     and resources. For example if you want to place an advert in your local
     paper, all you have to do is select an appropriate sized advert and
     download the pdf file from the portal and email it to the paper for
     publication. All files are print ready. Other items include adverts, flyers,
     brochures, posters, marketing letters, vehicle sign writing, business cards,
     dozens of high resolution before and after photographs, product
     photographs etc. This resource is ever expanding as new items are added.

     Tutorials
     Much of the initial franchisee training course is available from the portal so
     it’s easy to refresh your memory. There are also specialist tutorials on how to
     use the portal and online forum.

14
Unparalleled Support

  As a GroutPro franchise you are in business for yourself but never by
  yourself. We pride ourselves on offering unparalleled support for your
  business. In the early stages of your new business you will require plenty of
  operational support to get your business flying, as time goes on this will
  become less and less as you find your feet and become experienced.
  Help and assistance is never more than a phone call or email away and we
  have built outstanding support systems so you can access as much as you
  want.

  In addition to GroutPro head office being on call we have implemented
  the GroutPro online forum where you can find information or ask questions
  from other franchisees.

  How the forum works - it is hosted ‘in the cloud’ for access by you from any
  computer anywhere in the world. You log on through a secure site and
  the forum is broken down into categories. Each of our services has its own
  category and your questions can be posted on the forum for other
  franchisees to answer. For example, if you come across a particularly
  challenging job and needs assistance, you log on, upload photos and
  ask questions. Usually within 12 – 24 hours several other franchisees have
  answered the question and provided advice on the situation.
                                                                                    Just do the marketing for your business
  Forum categories include, general business, Colour and Clear sealing, Tile        and follow the GroutPro system, it’s
  and silicone repairs, sales and marketing, tools & equipment, anti-slip, shower   going to work.
  glass restoration, knowledge base. We encourage all franchisees to log on
  at least every 1 - 2 days, however most go on every day.                             Hugh Downey,
                                                                                       GroutPro Robina
  By having an open knowledge sharing platform it encourages everyone to
  help one another and share the skills that are required to be successful in
  business. You know from day one that you are part of a larger team and you
  can rely on your peers to help.

  At the time of writing we have over 45,000 active posts on the online
  support forum.

  We also offer one on one coaching sessions face to face or by skype,
  confer-ences and regular updates throughout the year. The GroutPro
  management and trainers are always on hand and enjoy getting involved
  with franchisees businesses. We want to help members of our team succeed
  in their businesses.

GroutPro Detailed Info Pack 2021                                                                                              15
Territories

     As a GroutPro franchise you buy the exclusive rights to work within your
     own protected territory for the term of the agreement. Some franchisors
     don’t provide a territory at all, and others cram as many franchisees into the
     smallest area possible giving no consideration to saturation of the market and
     franchisees encroaching on each other.

     That’s why we’ve sized our territories to be 3 or 4 times the capacity of many
     of the well known home services brands. Our aim is to ensure all GroutPro
     franchisees have plenty of opportunity to become very successful without
     territory size being a limiting factor over the long term. With so many successful
     franchisees already part of our group, we know we’ve got this right.

     Most territories contain around 15,000 to 20,000 residential dwellings, business
     and commercial buildings. The opportunity in each territory normally includes
     buildings for health services, education, child care, government, sporting clubs,
     hotels, motels, shops and offices, etc.... The list is endless, in fact every single
     building offers opportunities for GroutPro Franchisees to provide their services,
     both indoors and outdoors.

     We find that many GroutPro franchisees work closely with their neighbouring
     franchise territory owner and collaborate on larger projects and also share
     expenses for joint advertising campaigns. It’s fantastic knowing that you
     can take a holiday and your neighbour can look after any calls or urgent jobs
     that need attending to while you’re away - all benefits of working with a
     franchise team.

     If your neighbouring territories don’t have a franchise currently operating this
     is viewed as common area and you are encouraged to conduct work there until
     someone comes on board.

     Multiple territories/multiple vans
     If you are looking at growing your business or want a larger business you can pur-
     chase multiple territories or set up multiple vans. Talk to us about how this works
     and what can be done. This is an exciting and hugely profitable option if you are
     up for the challenge.

16
How much money can I make?
     And how hard do I have to Work?
  Whether you choose to buy a franchise or start a business from scratch or even
  buy a going concern business there are always risks involved. These usually
  revolve around how successful you’ll be and how much money (profit) you can
  make. You’ve already seen in our previous information pack the huge advan-
  tages of buying a GroutPro franchise so let’s now take a closer look at what the
  reality of owning your own GroutPro business is like.

  One thing to be very clear from the outset is that it’s not the winning lotto
  ticket. Any success worth having in life and business takes time, persistence
  and action to make it successful and worthwhile.

  What’s a typical Job, how long they take
  and how profitable are they ?
  There really isn’t a ‘typical’ job as you can offer a whole range of services to your
  customers, but here are a few examples of the kind of work that you would
  be doing:
                                                                                          Everybody has the exact same worries
                                                                                          on leaving a secure job that has a set
  1. Colourseal a domestic kitchen, dining room and                                       pay every week. Yes you’re going to
  entrance hallway of approx 32 square meters.                                            have to fork out this amount of money,
                                                                                          and you’re left there thinking is it going
  This is the kind of job that can be completed in one day. The schedule being            to work, are you going to have enough
  to turbo clean the entire area and dry down, followed by coloursealing the              to keep you going. Everybody has the
  grout lines between the tiles. The clean and dry down would take around 2               exact same worries. But by talking
  hours and the coloursealing around 5 hours depending on how wide the grout              with other GroutPro franchisees and
  lines are, how large the tiles are, what they are made of, what the quality of the      following the businesses system, it’ll all
  grout is like and the speed you can go – there are a few variables. The price,          work..
  using our standard rate card for this job, would be $960 + gst as a minimum
  starting point. However, there are add-ons such as silicone replacement,                    Sarah Cole,
  damaged tile replacement, grout repair, etc so it can easily become a $1200 or              GroutPro Tweed Heads

  $1400 job for about 9 hours work.

  There would be a number of product costs on this job including some
  cleaner and of course colourseal. In this instance this would be no more
  than approx $50. You would also have some costs of acquiring the
  customer and also petrol and travel expenses plus miscellaneous expenses –
  even if this were $100 you would still be earning a gross profit for the day of
  up to $1250 – or to put another way $138.88 per hour of work.

  Now think about multiple day colourseal jobs over larger areas. It’s not
  uncommon to see whole houses tiled including all the living areas, bathrooms,
  toilets, hallways, utility rooms and laundries, even some bedrooms. Colourseal
  is a very profitable part of your business and a cost effective solution for your
  customers as it’s so much cheaper than either re-grouting or even a re-tile.

GroutPro Detailed Info Pack 2021                                                                                                       17
2. Domestic Shower cubicle Makeover.
This sort of job is a bread and butter kind of work that you will do plenty of. They
usually consist of re-grouting and sealing the one square metre shower base,
colour-sealing the shower walls and replacing the old silicone. Charges vary,
but are around $800.00 - $900.00 depending on size of tiles. You can also up-sell to a
shower glass restoration ($175.00) and/or anti-slip treatment for the floor ($100.00).
Don’t forget all those tiles you walked over to get to the shower, or the other
shower(s) in the house, and any other tiles they have - keep your eyes open as
opportunities are everywhere.

Shower Cubicle makeovers do usually require a couple of visits to the house as
there is grout curing time to take into consideration. If you add up the two visits, a
shower can easily be done in 4 – 6 hours, and add on another 2.5 hours if you do the
shower glass and anti-slip. If you just did a basic makeover at $850.00 you would
use very little product (perhaps $50) and if it took you the top end of 6 hours, you
would earn $133.35 per hour profit – that’s a total of $800.00. NOW add in the up sells -
you will be working a whole 8 hour day and using more product ($100), but will charge
$1175.00, minus your $100 costs and your daily profit is $1075.00 or $134.38 per hour.

3. Cracked tiles, failing grout, mouldy and peeling silicone
Another very common job, especially with new houses settling over time and slight
movement of foundations and/or DIY tile and grout installations gone wrong. Fixing up
DIY botched up jobs can be very profitable.

We charge around $75.00 - $125.00 a tile depending on how many need
replacing. It’s the kind of work that tilers don’t like to do as they prefer larger whole
house installations, so these jobs are fantastic to get. Hardly any costs, even if
you were replacing 20 tiles you wouldn’t even use $10 worth of adhesive and
$10 worth of grout and could be charging $75.00 a pop. This is easy work to do once
you know how and easy work to get if you follow the GroutPro sales and marketing
system.
Silicone isn’t designed to last forever, it goes mouldy and water eventually
seeps in behind it and it starts to fail. It’s another very common job for you as a GroutPro
specialist. Because there’s a ’knack’ to getting silicone looking perfect (we’ll teach
you), it’s a job that many tradesmen and DIY’ers get horribly wrong. Once you’ve
mastered the ‘knack’ its easy to do, very satisfying and very profitable. There is often
silicone work to be done at most jobs.

Following the proven, tried and tested formula for finding work and doing the
work, your product costs should never exceed 10 – 15% of the entire job value. On
average you should easily be able to exceed $1000.00 per day in profits – often
times double (or more) than this making you anywhere between $100.00 - $200.00
profit per hour depending on the kind of work being completed.

18
Jobs do come in a range of sizes and types. It’s not unusual to have a call to
  a small $400.00 job one day and a large multi day $3000.00 job the next. By
  using the systems that we teach you, almost every quote opportunity has
  the potential for up-selling and cross selling our additional range of services.
  Experience has shown us time and time again that by following our system and
  offering your customers our services, showing them product demonstrations
  and doing a professional job at an attractive price your GroutPro business will
  flourish.

  How fast will my business be up and running ?
  This is a question we get asked a lot, and the answer isn’t as straight forward
  as you’d imagine. It all comes down to your motivation, how fast you want to
  grow and how many hours you put in. Some new franchisees are earning very
  good money from week 1 or 2, and are quick off the mark, others take a little
  longer – there isn’t a right or wrong way. However, there are some common
  trends we see across new franchisees in general.

  First it doesn’t take you long to get your first few paying jobs – that might mean
  by week 2 or 3 you are seeing early results to your marketing activities and your
  phone starts to ring. BUT in those early days you are still learning and the
  pace you can work is still fairly slow. This improves dramatically with
  experience.

  Second, it takes around 3 months of solid marketing and working the
  sales system to see a reasonable flow of leads and jobs coming
  through your sales pipeline. Also during these 3 months you are learning
  and finding your feet and confidence in the job, meeting potential
  customers and quoting. This is why we recommend 2 – 3 months worth of
  working capital in the bank to see you through this start up phase.

  Third, 3 – 6 months and you see a noticeable increase in your leads, your
  conversion ratios from quote to job increase dramatically and your sales
  pipeline is full of potential jobs. You now really know what you are doing,
  your confidence shows through and you secure just about every job you
  quote on.

  Our most outstanding franchisees (the top 10%) have achieved in excess
  of $4,000 in a week in sales within the first 12 months of business and go
  on to turnover well in excess of $150,000 and up to $200,000 per year. The
  potential for quick growth and an excellent income with a GroutPro franchise
  is fantastic.

GroutPro Detailed Info Pack 2021                                                       19
Here are a few examples of slow / medium and fast start up phases using an average job value of $1000.
                                                                                                                                                            Growth - Slow

     Slow start up phase (not typical – below average 25%)
                                                                                                                                           10000
                                                                                                                                            9000
                                                                                                                                            8000
                                                                                                                                            7000
        Month 1 = No jobs in week 1 and 2 then 1 job each week  .  .  .  .  . $2000

                                                                                                                            Earnings ($)
                                                                                                                                            6000
                                                                                                                                            5000
        Month 2 = 1 or 2 jobs a week  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  $6,000                           4000
                                                                                                                                            3000
                                                                                                                                            2000
        Month 3 = 2 or 3 jobs a week  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  $10,000                          1000
                                                                                                                                               0
                                                                                                                                                   1 mth         2 mth       3 mth
                                                                                                                                                           Growth - Medium
                                                                                                                                           14000
     Medium start up phase (average – 50%)                                                                                                 13000
                                                                                                                                           12000
                                                                                                                                           11000
        Month 1 = No jobs week 1 and 2, and then 2 jobs each week  .  .  . $2,000                                                          10000

                                                                                                                            Earnings ($)
                                                                                                                                            9000
                                                                                                                                            8000
        Month 2 = 2 or 3 jobs a week  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  $10,000                          7000
                                                                                                                                            6000
        Month 3 = 2 weeks of 3 jobs & 2 weeks of 4 jobs  .  .  .  .  .  .  .  .  .  .  . $14,000                                            5000
                                                                                                                                            4000
                                                                                                                                            3000
                                                                                                                                            2000
                                                                                                                                            1000
                                                                                                                                               0
                                                                                                                                                   1 mth         2 mth       3 mth

                                                                                                                                                            Growth - Fast
                                                                                                                                           16000
     Fast start up phase (above average - top 25%)                                                                                         15000
                                                                                                                                           14000
                                                                                                                                           13000
        Month 1 = No jobs in week 1 or 2, and then 2 jobs each week  .  .  $2,000                                                          12000

                                                                                                                            Earnings ($)
                                                                                                                                           11000
                                                                                                                                           10000
        Month 2 = 3 or 4 jobs a week  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  $14,000                          9000
                                                                                                                                            8000
        Month 3 = 4 jobs a week  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  $16,000                      7000
                                                                                                                                            6000
                                                                                                                                            5000
                                                                                                                                            4000
                                                                                                                                            3000
                                                                                                                                            2000
                                                                                                                                            1000
                                                                                                                                               0
                                                                                                                                                   1 mth         2 mth       3 mth

     How hard do I have to work ?
     Many GroutPro franchisees come from an employee background, working the
     8am – 6pm slog every day, having to work for a weekly pay packet, even enduring
     overtime work, long commutes every day and weekend work as well. GroutPro
     franchisees have come from all kinds of backgrounds; trades people, office workers,
     salespeople, builders, police and armed services, professionals such as accountants
     and managers, we even have an ex bank manager and company CEO. All looking
     for one thing – freedom to be their own boss, work their own hours doing
     something worthwhile and earning a decent income.

     With a GroutPro franchise you are back in control of your life, you can choose to
     work 7 days a week if you want and the work is certainly there if that’s your
     motivation. On the other hand if you prefer to start late and finish early 4 or 5 days
     a week you can do that too. Fancy a day off mid week? – No Problem! Want to
     watch the kids sports afternoon? – No Problem! We have one franchise who
     absolutely positively must go surfing every day before work – No Problem!
                                                                                                                         I use to spend 2 hours on the train every
     You’re in charge of your own business and your own diary. Schedule the jobs                                         day, I hated it and wanted a change.
     when you want to do them and be as busy as you want to be. Most people end up
     doing a 35 - 40 hour working week, Monday to Friday with days and weeks off                                               Ben Hammond,
     here and there. The work isn’t difficult, its more strenuous than an office job but                                       GroutPro Wyong
     it doesn’t include heavy lifting and nothing like working on a building site or in a
     factory. The work is varied and interesting and no two days are the same.

20
So what does it cost ?
  Many service type franchises can cost $100K - $150K and more just for start up
  costs. Then they charge you a large percentage of your monthly income for royalties
  and advertising. Our        total GroutPro business system costs much less, includes
  everything that you need PLUS we only charge a modest flat rate weekly fee that
  changes to a modest percentage only once your turnover is high enough.

  Initial purchase price $30,000 + gst includes:
        •   Your own exclusive territory
        •   Comprehensive starting stock
        •   5 day initial training course including lunches
        •   Optional 1 or 2 days on the job training

  Initial Tools & Equipment price $14,000 + gst includes:                                                    Just do the marketing for your business
        •   Powered Equipment & Hand Tools                                                                   and follow the GroutPro system, it’s
        •   Comprehensive set of GroutPro Products                                                           going to work.
        •   Set of application and clean up consumables
                                                                                                                 Hugh Downey,
        •   Personal Protective Safety Equipment
                                                                                                                 GroutPro Robina
        •   Sales and branding items and stationary

  Legal Documentation price $2,500 + gst includes:
        •   Management of the initial franchising
            process as per ACCC regulations
        •   Preparation of disclosure documentation
            and final form agreement

  Ongoing Fees of $235 + gst per week includes:
        •   All benefits related to use of the GroutPro brand
        •   Access to all system improvements including new products and processes
        •   24 hour access to a massive knowledge base and franchisee support network
        •   Full franchisor support including technical, marketing and general business guidance
        •   NOTE: The weekly fee of $235 changes to 10% when turnover
            exceeds $2350 in a week

  Nationwide Marketing Fund $325 + gst per month includes:
        •   Nationwide brand marketing and customer awareness
        •   Web site customer leads (processing fee applies)
        •   1 800 number customer leads (processing fee applies)
        •   GroutPro portal and other online systems
        •   GroutPro email address & email system
        •   Fully managed and optimized web site
        •   Customer database and customer response systems
        •   Broad media advertising programs and internet presence through social media web sites

  You will also need to provide your own commercial van. We recommend Hyundai iLoad or LDV G10 vans. We can help with fleet pricing for the LDV G10 if
  you’re buying new. A used van is acceptable if in new condition. You will also need to budget for sign writing and any shelving you decide to install.
  Essential to operating your business is a smart phone with data, computer and tablet.

  You will also need funds for your solicitor, accountant and professional advisors plus sufficient working capital for your own personal expenses
  for about 3 months.

  * IMPORTANT NOTE: GroutPro Franchise businesses are a valuable asset to their owners which can be sold on to a new owner. Most, but not all of these
  inclusions above will apply if you are purchasing a GroutPro franchise from an existing franchisee. Some items are subject to your own negotiations, so talk to
  us about the differences between buying an existing business compared to buying one from GroutPro directly.

GroutPro Detailed Info Pack 2021                                                                                                                         21
Frequently Asked Questions?

     Can I work with my spouse / partner or even employ people?
     In a word, yes. It’s your business to run as you want. Some of the best businesses are
     husband and wife teams and partners, as each person brings their own strengths to the
     business. We currently have several husband and wife teams. However if you want to own
     and run the business by yourself that's fine too.

     Am I protected by having a territory of my own?
     You have a protected exclusive territory of your own to market and conduct business in.
     The territory size is sufficient to build a sizable profitable business, but you are not limited to
     only your territory, you simply can’t work in anyone else’s territory without permission.             There are 4 of us on the Gold Coast and
                                                                                                           there is no competition.

     How much can I earn?                                                                                      Ben & Sara Cole,
     That depends upon how hard you want to work and how quickly you want to develop your                      GroutPro Tweed Heads
     business, but you can expect to earn anywhere between $2000 - $4,000 + per week as a
     single owner operator, and more if you grow and employ people. The more jobs you take
     on the more you will make. Each job is very profitable with low overheads and material
     costs - making $900 - $1400 a day is very achievable, as shown in the previous table.

     Do you charge an ongoing fee?
     Yes we have a weekly franchise fee that is payable to GroutPro Australia. We believe in a
     “low flat rate” fee rather than a percentage of your turnover initially while you’re getting
     established, and a percentage only once you’re up to speed. The franchise fee covers
     the use of the GroutPro brand, various forms of support, and future development of the
     system. We also have a nationwide marketing fund for national advertising and marketing
     to attract more customers to your GroutPro business.

     What exactly do I get for the initial $30,000 and $14,000?
     We have included absolutely everything you will need to get started. We don’t just supply
     you the equipment to do the job, we supply the knowhow, knowledge and support to
     build your business rapidly. You will receive a breakdown of equipment at your interview.

     Is it hard work and how many hours do I have to work?
     Grout and Tile restoration can be a physical job, but in terms of labour compared to the
     majority of other trades like builders, lawn mowers, plumbers, electrical, excavation etc, it is
     downright easy. Plus you are your own boss so you work the hours you choose, obviously the
     more hours you work and the more jobs you do the more money you will make.                            GroutPro gives us a lot more time to
                                                                                                           do what we want to do. We start work
     What about advertising and marketing?                                                                 at 9am and usually finish by 2pm –
                                                                                                           2:30pm and that’s the day. We pick the
     You have access to a library of marketing material that you can use, we personalise
                                                                                                           kids up then its sports after that and it's
     everything with your own contact details. Our whole system is designed to make your
                                                                                                           awesome.
     phone ring, from simple flyers, full colour brochures to newspaper adverts, signage,
     referral systems, neighbourhood sales, pre-prepared marketing letters, posters, in-store
                                                                                                               Ben Cole,
     competition boxes etc. Our systems will ensure you have as much work as you need as
                                                                                                               GroutPro Tweed Heads
     long as you want it and are prepared to do the work required. We also have national brand
     advertising to assist in the growth of your business.

22
What initial training do I receive?
  Your initial training course is in our purposely fitted out training facility in Gold
  Coast, Queensland and takes 5 full days. We cover everything from the actual work of
  grout and tile restoration, Anti-slip, shower restoration, sales and marketing,
  building your business, plus ongoing development and customer relationship
  building. Once initial training is completed you will continue to receive ongoing
  training, coaching and support in all aspects of your business. You can also choose to
  add on a couple of days for on the job training with our fully qualified technicians.

  What if I want to sell my business?
  There is no limit in place to the resale price of your business, you build a business
  that is ultimately worth much more than you have paid. It is your business to do with
  as you wish. Several GroutPro franchisees have re-sold their businesses due to
  changing personal circumstances and have sold for a profit in a short timeframe.

  I don’t have the money, can I finance the initial cost?
  We do not offer an internal finance facility, however previous GroutPro business
  owners have financed their purchase through personal loans and/or equity release
  from their property. There are many finance brokers who specialise in finding lenders
  and previous franchisees have taken that option.

  I don’t have any business experience, is that a problem?
  Our systems are designed to give ordinary everyday people the skills, training and
  knowledge they need to be the owners and managers of their own successful
  business, with no experience, special knowledge or qualifications required.

  What ongoing support is there?
  After your initial training, we will work with you to ensure you have a smooth
  transition to business ownership. We are available by telephone and email to assist
  with technical and/or sales and marketing questions, plus we operate a private
  GroutPro business owners internet based forum and knowledge base for your
  ongoing support needs.

  What about the competition?
  No business operates in isolation; there are competitors in every kind of business
  category from fast food to fast cars and everything in between. However, there is
  very little competition in the tile and grout restoration market. In general tilers are
  not interested in the type of services we offer as they concentrate on laying new
  tiles and consumers cannot readily source the products and knowhow to do it
  themselves. This leaves us in the fortunate position of having the market practically
  to ourselves. This coupled with our advanced marketing strategies practically
  guarantees you to succeed if you follow the system.

  What is GroutPro Colourseal?
  We have developed a unique product that seals and re-colours grout to any of 89
  colours. Once applied the grout will look like new again and will not re-stain –
  guaranteed. This professional product is unique giving you a very serious advantage in
  the marketplace. We will discuss this further at your initial interview stage.

GroutPro Detailed Info Pack 2021                                                            23
Do you have what it takes?

     We have found that experience in almost any industry is valuable and it can
     benefit someone considering a GroutPro business. A s previously
     stated, GroutPro business owners come from a wide range of previous
     professions, from police, sales, banking, trades and hospitality etc. You do
     not need tiling or similar experience to succeed.

     To be successful you must be willing to follow the GroutPro system of
     selling our “in demand” services, with that in mind, there’s no surprise
     that to succeed you will:
          •   Have a desire to succeed and earn above average hourly income
          •   Have good people skills.
          •   Be professional, energetic and self motivated.
          •   Know the importance of operating in a systematic manner.
          •   Be willing to follow and value our proven system.
          •   Have good time management and communication skills.
          •   Have an exceptional eye for detail and desire to work to high standards

     If you have never been involved in running a business before, no problem. Our
     systems are designed to give everyday people the skills and training they need
     to be the owners of their own highly successful business, with no previous          That’s the good thing about having a
     experience, special knowledge or qualifications needed.                             good      relationship       with   your
                                                                                         GroutPro neighbours. When you come
                                                                                         across these big jobs you can ring a
                                                                                         friend and say hey what are you up to,
                                                                                         come give us a hand for the day, and
                                                                                         visa versa. It works well.

                                                                                             Hugh Dovey,
                                                                                             GroutPro Robina

                                                                                        100% NO RISK
                                                                                        GUARANTEE
                                                                                        If after the first morning of training
                                                                                        you decide this business isn’t for you,
                                                                                        then we will refund your money – no
                                                                                        questions asked. It’s that simple! This is
                                                                                        how confident we are in our program
                                                                                        and the GroutPro Business Opportunity.

24
What Happens Now? Decision Time

  The franchising laws and legislation for Australia are very clear on the processes
  and time lines that have to be followed for the purchase and selection process
  of any franchise. These are regulated by the Australian Competition and
  Consumer Commission (ACCC) and industry best practice organisation, the
  Franchise Council of Australia (FCA). Here at GroutPro we take our obligations
  very seriously so this is the process that happens from here.

  1 – Application Form
  Complete the Application Form. It is very important for both parties to know
  as much as possible. This may seem like a lot of information but it is vital for
  us both that we make the right decision by appointing the correct people as
  GroutPro specialists.

  2 – Selection
  Once you have completed the application form you must then have at
  least one phone or Skype call with Geoff. At this stage the decision will
  be made if you fit our selection criteria and if so a formal letter of
  acceptance will be issued. A deposit of $2,500 + gst will be required at this
  stage of the process before moving on to step 3.

  3 – Due Diligence
  At the start of your 14 day due diligence and “disclosure” process, you are
  sent the GroutPro disclosure documents directly from our franchise solicitors.
  Read the entire disclosure document along with the accompanying
  sample franchise agreement. You must talk with your advisors, accountant
  and solicitor during this period of disclosure. You may not enter into a
  franchise agreement for 14 days after the issuing of the disclosure
  document. Also as a family orientated company it is important that your
  family are supportive in your new business venture. Please read the
  disclosure document fully and all the literature we have provided

  4 – Payment & Agreements
  During the 14 days disclosure period your personalised final form franchise agreements will be prepared by the solicitors. Once 14 days
  have passed you will be issued with an invoice for the balance of the initial purchase price and then you sign the franchise agreement
  and send it back to GroutPro head office for signing. At this stage you are booked onto the next available training course (dates will be
  provided).

  You have a 7 day cooling off period after signing the agreement if you have a change of mind or circumstance, plus we also offer a
  comprehensive 100% no risk guarantee to ensure you feel comfortable with your decision.

  The Tools and Equipment package can be paid for in advance. As soon as this is received, we will order everything ready either for
  pick up or delivery to your door. The sooner this gets done the better to avoid start up delays.

GroutPro Detailed Info Pack 2021                                                                                                              25
100%
        NO RISK GUARANTEE
       If after the first morning of training you decide this business isn’t for you, then we will refund
       your money – no questions asked. It’s that simple! This is how confident we are in our program
        and the GroutPro Franchise.

       Not only that, we also offer you the chance to exit the business after 12 months if you really find
       you’re not enjoying the business or achieving your personal goals.

       www.groutpro.com.au

       Make No promises, Tell No Lies
       (Disclaimer)

       As much as we would love to think everyone who follows the GroutPro system and advice will become fabulously wealthy as a
       result, the truth is that we can’t promise that will happen to you. We can’t guarantee that you will actually market your services,
       follow our suggestions and handle your business in a professional manner, we can’t guarantee that you will work diligently and
       hard to make customers flock to your door. We wish we could, as we know the GroutPro business system works, but we can’t. So
       here’s the nitty gritty legal disclaimer statement that is required by law.

       This material is provided for information purposes only. It is prepared based on information and sources GroutPro believes to be
       reliable. It is subject to change and is not a substitute for commercial judgement or professional advice, which should be sought
       prior to acting in reliance on it. To the extent permitted by law GroutPro disclaims liability or responsibility to any person for any
       direct or indirect loss or damage that may result from any act or omission by any person in relation to the material.

       Copyright 2021 ProGroup Australia Pty Ltd. All rights reserved.

GroutPro Detailed Info Pack 2021 v08.indd - 18/3/2021

26
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