AGM 2020 NOMINATIONS - Sporty.co.nz
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AGM 2020 NOMINATIONS
Netball Waitakere Inc
NOMINATION FORM
FOR THE ELECTION OF PRESIDENT OF NETBALL
WAITAKERE
Nominee: Rachel Temu
Nominated by: Tabitha Winter
Netball Waitakere Office
PO Box 104-160, Lincoln North, Auckland 0654 OR Te Pai Park, 31-35 Te Pai Place, Henderson
Phone: 838-6856 email: reception@netballwaitakere.co.nz
www.netballwaitakere.co.nz
Kia Orana, my name is Rachael Temu. I am married to Jason and we have four beautiful
daughters.
With having all girls, it was always inevitable that I would end up with my weekends being
taken up at the netball courts. I have been a part of NW since I played representative netball
myself many moons ago and my passion for the sport has been passed onto my girls who
now also love and play the sport.
I am also an active committee member of WCRN and have been for the last 10 years, where
two of my girls still play their club netball.
I also work as an office administrator/librarian at a local school which I love and I enjoy being
involved in my community and working with children.
I have been involved with Netball Waitakere in the following areas:
• 2015 to 2016 -Step Up programme for year 6 & 7’s as one of the presenters. This
programme was to prepare our year 6’s and 7’s for representative netball, and also
teaching skills for ‘on the court’ as many of these players were coming from the
rotation ‘kiwi netball’ game.
•
• 2016 to 2017 – Manager for the Year 9 and U15 representative teams (travelling
teams to New Plymouth).
• Rep Committee member 2015
I am very happy to be nominated to be your President for 2021, and if successful, I look
forward to present some of your concerns/celebrations, and representing our NW staff in
each of the NW Board meetings.
Regards
Rachael TemuNetball Waitakere Inc
NOMINATION FORM
FOR THE ELECTION OF BOARD MEMBER OF NETBALL
WAITAKERE
Nominee: Caroline Bendall
Nominated by: Tabitha Winter
Netball Waitakere Office
PO Box 104-160, Lincoln North, Auckland 0654 OR Te Pai Park, 31-35 Te Pai Place, Henderson
Phone: 838-6856 email: reception@netballwaitakere.co.nz
www.netballwaitakere.co.nzHi there, Kia Orana, Kia Ora My name is Caroline. Netball is my game. I enjoy every aspect the game brings, camaraderie, team, family, community, skill, talent, friendships and of course, competition. I was raised in Te Atatu South, attended Henderson Primary School, Freyberg (Memorial) Community School, Rangeview Intermediate School and Rutherford College (High School). So of course, Henderson Waitemata Netball Association, now Netball Waitakere, is where my love for the game began. My first games were in 1980 as a seven year old, played at this Centre. From then on, throughout my school years, every winter season was spent here. It helped that my family were also netball crazy! My mum, Aunty, sister, daughters and I have all played various levels of netball here. My dad, was also very involved and passionate for this Centre. In 1989 and 1990 I played Representative Netball for the newly formed Western Union (Henderson Waitemata/Avondale collaboration). Soon after, the Avondale Netball Association disassembled and most teams/clubs moved to Netball Waitakere. In 1991 I took a break from netball to have my family, two daughters and one son. Returned in 1999, coaching my daughters playing for Western Heights School. Since then whether it be spectating, umpiring, playing, coaching or managing, this has been my netball home. I work as a Sales and Marketing Rep for MG Marketing, a nationwide produce marketing company. We facilitate sales of fresh local and imported produce to supermarket, wholesale and retail customers. Two community groups I am passionate about and volunteer my time to are Kai Pātaka - a movement dedicated to providing rescued/donated food to people who are in need, on a anonymous, non judgemental basis, reducing the stigmas that often go with needing help but not having to continually ask for it. The other, Komfy Kicks - accepting donated used shoes (in good condition) cleaning them up and finding them a new pair of feet that wouldn’t otherwise have shoes fit for purpose. I believe West Auckland has some of the best netball talent in the country and as a proud netball community we must nurture and celebrate those talents. We must encourage participation at every level. If anyone has a desire to play the game whether that be at Premier level, E grade, College or our baby grades then we must provide the place for them to play and help them overcome the obstacles each individual may face that deters them from playing. I don’t have a BSc or a MBus or a MEd after my name, but I know and understand our Community, I will voice their concerns, convey their opinions and always be sure to keep the needs of our Community at the forefront. Thank you, Meitaki maata, Nga mihi Caroline Bendall
Netball Waitakere Inc
NOMINATION FORM
FOR THE ELECTION OF A BOARD MEMBER OF NETBALL
WAITAKERE
Nominee: Danica Hape-Tiria
Nominated by: Kathy Henry
School: Mount Albert Grammar
Netball Waitakere Office
PO Box 104-160, Lincoln North, Auckland 0654 OR Te Pai Park, 31-35 Te Pai Place, Henderson
Phone: 838-6856 email: reception@netballwaitakere.co.nz
www.netballwaitakere.co.nzDanica Hape-Tiria PROFILE Kia Ora, Ko Nga Puhi toku iwi, Ko Ngati Kahu toku hapu, Ko Danica ahau. I am an experienced Senior HR Professional with 18 years’ experience. I enjoy partnering with business leaders to drive people engagement and capabilities, delivering strategic People & Culture Solutions. I am passionate about supporting people and leaders to achieve their goals and development. Strong influencer at Executive level with the ability to bring about transformational change with high resilience. Ambitious and passionate about growing Māori & Pacifica talent pipeline in corporate organisations, empowering & inspiring them to be confident in their cultural identity at work to drive greater business & organisational outcomes. Cultural engagement is a proven enabler that motivates and inspires me. My human resources expertise allows me to utilise my skills and experience working with great diverse people and leaders in an exciting growing environment that always presents opportunities and keeps me challenged. SKILLS & EXPERIENCE Strategic Thinking: Sees the wider picture and works with business leaders to develop and deliver strategy for the business, from a people and workforce perspective. Thinks strategically and implements practically. Business Transformation: Effectively leads change from a people and business perspective. Lead and managed numerous business restructures, effectively including standing up tribes and practices to work in a new agile way of working operating model. Demonstrates energy, empathy, imagination and courage when implementing new ideas and ways of working, which transform the business. People Leadership: Builds and empowers a high performance culture. Clearly communicates vision and values which ensures that all team members are engaged and feel part of delivering excellence in terms of people capability and service. Customer Centric: Ensures that the customer is at the centre of all key business activities and continuously looks for ways to anticipate and clarify their needs, as well as designing and delivering relevant solutions. Commercial Acumen: Uses previous experience and an enquiring mind to keep abreast of market trends and key business drivers. Identifies and acts on areas for competitive advantage, people capability and customer experiences and satisfaction. Stakeholder Management: Builds deep business relationships based on trust, credibility and a track record of delivering results, reaching outcomes that protect and/or enhance brand reputation. Influences decisions and business direction at a high level. Talent Management: Leads and delivers the development of active talent management across the organisation, increasing strategic talent management capability. Confidently creates opportunities for career development and mobility plays, enabling excellence through fulfilment of potential. Performance Management: Effectively leads and works collaboratively with business leaders and employees, through steps of managing employee performance. This includes planning, monitoring, coaching and reviewing employees work objectives and overall contribution in their role. Career Development: Proactively engages people leaders and employees enabling personal growth and development. Creates development tools and plans with confidence, creating career pathways and
opportunities for the workforce. Employee Engagement: Effectively leads and drives key activities with business leaders to increase employee engagement through surveys, frameworks and action planning sessions. Learning & Development: Leads and develops a broad range of learning solutions, delivering to business objectives for core technical and non-technical learning. Leadership Development: Working collaboratively with business leaders and centralised People Strategy team to increase leadership capability across all levels. Helped shape and lead ASB’s Whakaterehia Māori leadership programme. Contribute to ASB’s Mana Wahine network to grow our women in leadership pipeline. Also embedding growth mindset leadership capabilities in ASB’s new operating model. Diversity & Inclusion - Kotahitanga: Proactively lead key diversity and inclusion initiatives across ASB, including, Matariki Week, Te Wiki o te reo Māori & inclusive leadership workshops. Previously on the Diversity and Inclusion Steering Committee and played a lead role on the “Fusion” Cultural diversity group. Created and formed the ASB kapa haka Group that performed at ASB Poly fest for the first time in 2017, placed first at the Watercare Corporate Kapa Haka Competition and CEO Award nomination for 2018. Lead the design and implementation of ASB’s “Kete Aronui” Te Reo Language App, making ASB the first bank to have their own Te Reo app globally and domestically. EMPLOYMENT SUMMARY ASB Bank Senior Manager People & Culture, Private Banking Wealth & Insurance 2014 – Dec 2020 Division includes Wealth & Insurance Advisory, Private Banking, ASB Securities, Strategy & Business Performance, Risk & Compliance and ASB’s first Pioneer Tribes - “My financial Wellbeing” and “Secure My Financial Future”. HR Business Partner 2008 –2014 Divisions – ASB Institutional, Global Markets, Transactional Banking, Strategy & Risk & Compliance, CBA NZ, Corporate Banking, Retail Banking, Strategy and Legal, ASB Operations, Marketing, Technology HR Advisor 2005 –2008 HR Support & Administration Officer 2002 –2005 Payroll Officer 2001 –2002 EMPLOYMENT HISTORY 2014 – Present Senior Manager People & Culture – Private Banking, Wealth & Insurance Reports to Executive General Manager People & Culture and dotted line to Executive General Manager Private Banking Wealth & Insurance Responsibilities Work directly with the Executive and General Managers, responsible for assisting with the strategic people objectives for the businesses and translate these objectives and goals into plans ensuring that there is a focus on growing the capabilities that our people require for the future. Leading a team consisting of two Senior Learning & Development Consultants and a Learning Design Specialist. Ultimately enabling the achievement of the Banks strategic goals and priorities while ensuring that ASB’s vision and values are upheld. Danica Hape-Tiria Page 2
Key Achievements
• Attracted and influencing the appointments of senior General Manager roles, three of which were
internal talent which created mobility and promotions in other areas of the organisation.
• The design and implementation of a People and Technical Capability Framework for the Private
Banking, Wealth and Insurance Division.
• Key People & Culture lead and SME on the sale of our Aegis Business in 2019.
• People & Culture lead on standing up the first two pioneer tribes within ASB working with the
Transformational tribe and Deloitte.
• Leading and establishing the ASB Kapa Haka Group and performing at the ASB Polyfest in 2017 as
well as winning the Corporate Kapa Haka Challenge. This gained other opportunities and great
exposure in the external market ie on TV promoting the ASB brand and reputation in conjunction
with the NZ rugby campaign.
• Wrote the 2018 nomination for our ASB Kapa Haka Group CEO award. Our group were runners up
to the Unity Team that placed first.
• Effectively managing change/restructures and performance management whilst still keeping the
business momentum going with no reputational risks or impact to our business strategic initiatives.
• Actively leading and influencing the Fusion diversity group through Whakaterehia), Whakakainga
(Māori & Pacific Internship Summer Programme), Matariki & Māori Language Week
• Key leader & driver for ASB’s Whakaterehia Māori Leadership Programme( EEO, ASB CEO Award)
• Key ambassador and contact for any Māori cultural initiatives and ideas internally and externally
2008-2014
HR Business Partner
Reported to General Manager Human Resources
Responsibilities
Working with the Executive & General Managers within my business portfolios. Responsible for leading and
supporting design, delivery and implementation of strategic and tactical People solutions for my business
unit(s). People Solutions included active talent management, performance management, change
management, customer service and influencing business outcomes.
Key Achievements
• Designed and built a talent programme for senior leadership roles with the portfolio I was
accountable for “Wealth and Insurance”.
• Successful Business transformational change that brought two employing entities together
Commonwealth Bank of Australia – New Zealand (CBA NZ) and teams within ASB Banks Global
Markets, Corporate & Transactional Banking. Two balance sheets, two employing entities with
significant technology changes to create ASB Institutional.
• Key Lead and delivery of ASB’s performance development review process and framework,
• Embedding and successful delivery of ASB’s Short Term Incentive Scheme.
• Design, scope and delivery of the Wealth & Insurance Incentive scheme.
2005 – 2008
HR Advisor
Reported to Head of HR Consulting
Responsibilities
Working with the HR Business Partners within business portfolios, to provide first line operational people
support across the ASB Group, ensuring world-class service for our customers and to support the
achievement of the wider Human Resources community.
Danica Hape-Tiria Page 3Key Achievements
• Successfully led “New Manager” workshops to build leadership capability specific to HR Policies and
Employment Relations.
• Contributed to the design and delivery of ASB’s new people competencies specifically Lominger
Competencies
• Led and co-ordinated the review and update of the Banks People Policies specifically relating to
Human Resources
2002 – 2005
HR Support & Administration Officer
Reported to Senior Manager HR Operations
Responsibilities
Working within HR Operations and Payroll, to provide first line operational people support across the ASB
Group, providing administrative support and world class service to our internal and external customers. To
ensure smooth operations and reliable data integrations between the HR Systems
Key Achievements
• Successfully implemented and lead the roll out of the banks new HR Self Service System “Payglobal”.
• In addition to the HR Administration role, took on the additional tasks assisting the Health and Safety
Specialist with administration, embedding Health and Safety training, setting up Health and Safety
committees and producing ad hoc reporting.
2001 – 2002
Payroll Officer
Reported to Payroll Manager
Responsibilities
Working within Payroll, to provide first line operational people support across the ASB Group, providing
administrative & payroll support and world class service to our internal and external customers.
EDUCATION/QUALIFICATIONS
Tertiary Education Diploma in Business - 2015
Business Communication
Organisations and Management
Accounting Principles
Human Resource Management
Applied Management
Leadership
Diploma – Anatomy & Physiology - 1998
College Education School Certificate (5 subjects)
University Entrance (5 subjects)
7th Form ‘B’ Bursary
Danica Hape-Tiria Page 4PERSONAL INTERESTS Have a passion and desire for most sports. Having played representative netball and girl’s rugby in my college days, I have coached school netball at Glen Eden Intermediate and Mt Albert Grammar. I also coach representative netball for Netball Waitakere and Tamaki Māori netball. Play an active role on the Netball Waitakere Rep committee and love to develop and grow young talented athletes to realise their potential. I am passionate about keeping a healthy lifestyle and love to spend time with my Whanau and friends. REFEREES Have been removed by Netball Waitakere Danica Hape-Tiria Page 5
Netball Waitakere Inc
NOMINATION FORM
FOR THE ELECTION OF BOARD MEMBER OF NETBALL
WAITAKERE
Nominee: Nathan Carruthers
Nominated by: Diane Pakau
Club: GMR
Netball Waitakere Office
PO Box 104-160, Lincoln North, Auckland 0654 OR Te Pai Park, 31-35 Te Pai Place, Henderson
Phone: 838-6856 email: reception@netballwaitakere.co.nz
www.netballwaitakere.co.nzNATHAN Kia Ora, Greetings,
CARRUTHERS Thanks for the opportunity to introduce and give a quick
background of myself. I am 51 years old and married to
Jodee We have 2 kids Brooke and Max. I live in Ranui,
Netball Waitakere
West Auckland.
Life experience. I have had the privilege to live in Australia
Elected Board Member
for 5 years, Papua New Guinea for 13 years and now back
in Aotearoa. I believe all NZders should experience some
of the world to appreciate how lucky we are in NZ. Work
hard then enjoys the pleasures NZ brings us.
I would relish the opportunity to become a member of the
Netball Waitakere team. I believe I have a very balanced
set of skills and experience that is suited to this role and I
would thrive at the chance to work in this environment.
I am a strategic thinker with a strong focus on people,
process, and systems. I have a solid background in Sales
and operations giving me a good appreciation of
customer service, sales and relationship management.
I have had a variety of roles leading to General Manager.
I started with customer service roles leading to the
Mercury Energy Customer Switching Manager and BA. I
shifted to operations reaching Business Development MGR
then Operations MGR. I moved to sales and relationship
MGMT before becoming General MGR in a sales and
relationship business that manages approx. 23% of the
commercial energy consumption in NZ. The primary focus
was to manage existing relationships with a constant focus
on new business development.
The 4 main skills I have been rewarded for over the last 15
years are:
1/ Relationships are the key to success. People skills are
priceless and a key ingredient to breaking through the
challenges of language, colour, race, age, expertise,
ignorance, arrogance and unwillingness to change. Trust
is a key requirement and is gained by forming solid
relationships.
2/ Managing change. Change is constant. I have
successfully helped businesses improve their overall sales
and operational efficiency by changing people’s habits,
processes and systems. This also applies to everyday life,
communities and sport.
.3/ Teams win. Empowered and rewarded staff are the key
to success and a winning culture.
4/ Strategic thinking, Logical and analytical. There is
always a better way to do things. A short-term solution
often requires adjusting to deliver on the long-term goals.
We often forget to adjust.
As an Account/relationship Manager I focused on the
customer either in person, by phone or through managed
marketing campaigns targeting specific groups. I believe
the same should apply to the Netball Waitakere. players
and their parents.
As an operations manager for one of the largest volume
service businesses in the country I can fully appreciate the
services required to successfully deliver and exceed the
promise.
The skills I bring and critical components to operational
success. Appreciating this will be a valuable skill in
appreciating the governance required for Netball
Waitakere.
Overview
I believe the above experience and skills will add to a
sustainable governance team at Netball Waitakere.
I am in constant “Is this the best way to do it” mode. So
yes, I am a why person with the added benefit of thinking
big picture. Win the war not the battle.
I balance life with volunteering at my local rugby club
where I have coached for the last 9 years.
I have spent 7 years on the Summerland School board.
All my efforts are to support both my kids and the wider
community.
Thanks in advance for your time. I am excited while writing
CONTACT
this letter and ask you take a moment to give my
Removed by Netball Waitakere application consideration.
Yours sincerely,
Nathan CarruthersCurriculum Vitae
Nathan Carruthers
(Personal details removed)
Professional Profile
• 20 years in Management Positions.
• Proven success in “constant” change management as a business grows and diversifies.
• Strong ability to implement structure, systems, contracts and KPIs.
• Well-rounded individual who has enabled growth and success through project management
from concept to implementation whilst adhering to Timelines, budgets and exceeding
customer expectations.
Attributes
• Great people skills with the ability to communicate at all levels from the field to the board.
• A logical thinker with a WIN WIN focus.
• Strong leadership and relationship skills working with cross functional stakeholders from
field staff, business teams, directors, to customers and key accounts.
• Natural problem solver with an eye for detail.
• Focused on the big picture with a calm and can-do attitude.
• High degree or professional and personal integrity.
CAREER DETAILS
Nov 2019 current SMART INSTALLATIONS LTD
Company Information:
Brand new start-up company. Currently defining strategy, customer base, contractors and my role.
Home and Commercial Automation
Smart Installations Commercial Manager
Focus on increasing business/revenue by:
• Implementing B to B contracts with Building companies
• Creating a footprint to work in the commercial Automation industry
• Marketing and Branding
• Relationship building
• Diversify product offerings and markets focusing on “SMART”Aug 2019 – July 2020 THERMAL SOLUTION LTD
Company Information:
Established in 2004, Thermal Solutions has been providing HVAC and refrigeration Services to
commercial and residential customer throughout NZ. Starting with 2 owners, now employing over 40
staff and 200 contractors. Focused on building long term relationships with customers has been key
to their success along with quality project management.
Thermal Solutions Sustainability Manager
Key Responsibilities:
• Embedding ISO 14001 into the business (Environment)
• Health Safety and Environment ownership
• Introduce electronic, online and APP system for HSE both field and office
Nov 2016 – Dec 2018 SMART POWER LTD and Group Energy Purchase
(GEP)
Company Information:
Established in 1993, Smart Power has been dedicated to providing clients with the specialist advice
across the entire spectrum of energy management services ensuring they are running their business
as energy efficiently as possible. Success to date is attributed to our commitment in building long-
term relationships with our vast range of clients, from Government agencies to large corporate and
commercial clients. Dedicated to helping them save money, minimise their energy use and also
assist them with their day-to-day operations. Today NZs largest independent Energy Management
Company.
General Manager and Smart Power BA (dual role) Sept 2017 to Dec 2018
Group Energy Purchase General Manager - Key Responsibilities:
• TO retain existing GEP procurement clients and maintain current billing levels
• Understand and improve client relationships
• Rebrand GEP to the Energy Industry
• Review and establish new product offerings to market
• Challenge the existing business model and Implement new business strategy
• Increase brand awareness amongst existing and targeted clients in NZ
• Increase brand awareness amongst business partners in NZ e.g., Electricity RetailersSmart Power BA - Key Responsibilities:
• Ensuring IT system development milestones are set and met in accordance with our overall
objectives
• Consulting with management, staff and customers on how IT system outputs can be
improved, whilst maintaining adherence to business rules when producing said outputs
• Guiding developers (programmers) in their system improvement efforts
• Identifying BU data overlaps.
• Maintaining an awareness of “up-to-date” system architecture, programming tools and best
design practices (including test environments)
• Writing functional requirements for computer systems using models and diagrams
•
Smart Power BA Key deliverables:
• To design IT system solutions to improve organisational efficiency and productivity
• To deliver the overall IT system developments within 24 months
• To design an IT system platform that embraces change, almost delivering user-level
adaptation in order to seamlessly respond to an ever-changing inputs and service delivery
expectations (for clients and staff)
• To establish a framework for IT system improvements that perpetuate constant improvement
Smart Power Relationship Manager Nov 2016 to Sept 2017
Key Responsibilities:
• Retain existing clients and grow their service offering.
• Develop strong on-going commercial relationships with clients.
• Ensure a high level of brand and service awareness within targeted client group.
• Maintain regular meetings with clients to maintain awareness and develop new revenue
generating opportunities.
• New clients. Maintain a regular calling campaign to client segments and the potential clients
per segment.
• Attend client industry group meetings enabling growth within sectors.
April 2005 - Sept 2016 VIRCOM EMS LTD
Business Dev Manager/Operations Manager
Company Information:
Vircom EMS was founded in 2000 and has grown to become New Zealand’s largest Field Services
provider of Metering and Energy Services to Energy Retailers and Meter owners.
Providing New Connections, faults, disconnection/reconnection and smart meter installs across all of
New Zealand. The contractual KPIs range from 1 hour to 5 days. With offices in Auckland, Hawkes
bay, Rangiora and Nelson Vircom EMS employs over 90 staff with 160 field contractors nationwide.Key Responsibilities:
• Responsible for service delivery to every Energy Retailer in New Zealand and servicing
over 2 million meters. On average managing over 12000 jobs per month.
• Staff management, 1 Customer Service Manager, 3 Team Leaders, 1 IT programmer, 1
project Manager, 4 call centre agents, 3 Dispatch agents, 3 auditors, 4 administrators, 4
logistics co-ordinators and 160 field contractors.
• Managing the development and growth of the national footprint to cover all of New
Zealand.
• Manage the 5 key areas of the service business models, New Connections, BAU, SLA’s,
Call Centre and special projects.
• Maintain and increase the customer service standards. Some key clients that are
serviced include Vector AMS, Mercury, Genesis, Meridian Energy, Contact Energy,
Pulse and Metrix.
• Key responsibilities but not limited to, Health and Safety management, staff
management, staff recruitment, business development, business analyst, risk
management / mitigation, strategic business planning and forecasting, financial
budgeting and reporting to CEO.
• Regular responsibilities involved meeting with clients, performing needs analysis,
designing solutions, planning projects, directing / managing and implementing said
projects within a defined time frame along with the day-to-day management of the
BAU department and responsibilities.
• Client visits to undertake a solution-based needs analysis and implementation. This also
included Bi monthly Health and Safety meeting.
• Client Relationship Management including contracts and KPIs.
• Contractor relationship management including Contract negotiations and KPI adherence.
• Logistics management of customer stock to and from the field.
• Company’s vehicle fleet management.
Key Achievements:
• Facilitated the coverage area from 11 Networks to 25 Networks in New Zealand.
Approx. coverage in NZ from 30% to 80% of all workflow across the Energy Industry.
• Management and implementation of B2B systems for real time data transfer with
customers. (XML, SQL and DB2) Previously paperwork scan and email.
• Developed and implemented a PDA application to 140+ field staff from Kaitaia to
Invercargill. Built in house. Runner up at Microsoft awards. (windows mobile)
• This dramatically improved the completion and return data KPI from 60-70% in 24 hrs to
93%.
• Reduced the overdue job completion KPI from 25-30% to 5-10%.
• Ebitda increased by 50%.
• Monthly jobs increased from 5000 to 16000. Peaking at 23000.
• Developed a SQL B2B workflow system for improved day to day job management and
reporting.Jan 2002 – April 2005 NGC LTD (Vector AMS)
Field Services Manager
Company information:
NGC was a new company setup to provide metering services to Energy Retailers across New Zealand.
Key responsibilities:
• Responsible for service delivery for Metering Services to every Energy Retailer in New
Zealand and servicing over 2 million meters. On average managing over 2000 jobs per
month.
• Staff management, 3 Team Leaders, 1 project Manager, 4 call centre agents, 3 auditors, 15
administrators and 50+ field contractors.
• Managing the development and growth of the national footprint to cover all of New
Zealand.
• Manage the 5 key areas of the service business models, New Connections, BAU, SLA’s,
Call Centre and special projects.
• Maintain and increase the customer service standards. Some key clients that are
serviced include Mercury, Genesis, Meridian Energy, Trustpower and Contact
Energy.
• Key responsibilities, but not limited to, Health and Safety management, staff
management, staff recruitment, business development, business analyst, risk
management / mitigation, strategic business planning and forecasting, financial
budgeting and reporting to Operations Manager.
• Regular responsibilities involved meeting with clients, planning projects, directing /
managing and implementing said projects within a defined time frame along with the
day-to-day management of the BAU department and responsibilities.
• Contractor visits to get buy in and feedback to improve service offering across all areas of
business.
• Relationship Management including contracts and KPIs. Both customers and Contractors.
• Contractor relationship management including Contract negotiations and KPI adherence.
• Management and implementation of systems for data transfer with customers. (Gentrack)
• Customer Contracts Management.
• Negotiated Multiple Service Provider Contracts. (Field Contractors)
• Process and Procedure development and implementation.
• Employed on day 1 to setup a new business with no customers and no contracts.
Key achievements:
• Implemented a national footprint of contractors to perform metering services.
• Implemented a Customer Services Team to manage the day-to-day management and
workflow of jobs to completion. This involved 3 separate teams in Auckland, Wellington and
Christchurch.
• Implemented 24/7, 365-day coverage including afterhours FAULTS management with a
third-party call centre.
• Increased market share from 15% to 70+ % in NZ.Jan 2001 - Jan 2002 ON ENERGY LTD
Contracting-Business Analyst/Project MGMT
Company information:
On Energy was the largest Energy Retailer in NZ supplying both Electricity and Gas to both domestic
and commercial users.
Key responsibilities:
Primary Responsible was the implementation of an SAP Customer Switching application within the
On Energy Retail Business. This included:
• Aligning existing processes and procedures to accommodate the new application.
• SAP application design for use with the Customer Call Centre.
• Working with SAP programmers to deliver and exceed customer expectations
• Testing and integration into existing SAP system.
• Compliance with Electricity industry data requirements and standards.
Key achievements
• Successful implementation of SAP switching Application.
• Integration into existing SAP systems.
June 2000 - Jan 2001 MERCURY ENERGY
Project Secondment Business Analyst
Company information:
Mercury Energy is one of the largest Energy Retailers of Gas and Electricity to both domestic and
commercial customers in New Zealand.
Key responsibilities:
• Business Owner responsible for the implementation of an SAP Customer Switching
application within the Mercury Energy Retail Business. This included:
• Aligning existing processes and procedures to accommodate the new application.
• SAP application design for use with the Customer Call Centre.
• Working with SAP programmers to deliver and exceed the businesses expectations.
• Testing and integration into existing SAP system.
• Compliance with Electricity industry data requirements and protocols. (MARIA)
The driver was to integrate Customer Switching into the Call Centre thus removing the high cost to
humanly manage (63 staff) and normalise Customer Switching within the business.Key achievements: • Successful development of SAP switching Application. • Successful implementation of SAP switching Application into the call centre. • Integration into existing SAP systems. • Reduction of headcount from 63 to 3. • Reduction of customer switching time from 44 days to 3 days. • This application became a standard SAP module. • Sold application to another Energy Retailer thus recovering the full cost to build. Feb 1999 - June 2000 MERCURY ENERGY LTD Switching Manager Key responsibilities: Responsible for the initial implementation of Customer Switching within Mercury Energy. This included: • System development to initiate new Industry Protocols for switching. • establish New Business unit for switching in Mercury Energy. • Train and implement process and procedures within the Mercury Energy Call Centre. • Manage Team to complete 24,000+ Customer Switches per month. • Adherence to Industry standards, protocols and KPIs. Key achievements • Successful system development and implementation. (MS access and FTP) • Total 63 staff working 2 shifts 6 days a week. • Participant in Energy Industry working groups. (Maria)
Transferable Skills Leadership – Identify individual strengths and support others to achieve their goals – share information, ideas and knowledge willingly – values team input. Staff Management – Experience in field and office staff management with the ability to motivate and encourage individuals to exceed expectations. Team Work – Motivates and supports others to accomplish goals – able to lead by positive example – valued as an active member who can also succeed independently. Customer Service – Excellent customer service focus with the ability to communicate technical information effectively with customers, achieving standards of service which exceed client expectations across all technologies. Communication – Well-developed communication skills with the ability to interact with a diverse range of people. Previous experience working across all levels of an organisation communicating technical information in a clear manner. Excellent oral, presentation and written communication skills with the ability to deliver to a wide range of audiences including technical, sales and executive management. Relationship Management – Relationship management skills with the natural ability to interact with a diverse range of people to develop ongoing business partnerships. Highly skilled in personal interaction with strong skills in undertaking needs analysis and presenting solutions. Business Development – Proven experience to generate growth within a highly competitive environment through the demonstrated ability to identify new business opportunities and present winning proposals resulting in long-term business partnerships. Business Management – Managing the company as the second in charge to the CEO. Manage the service delivery business unit to achieve the department's financial as well as the service delivery KPI’s. Business Acumen – A sound knowledge in the all of business technology allows me to understand businesses and to identify technologies that will assist businesses of all sizes to achieve their business plan. Having a strategic thinking style allows me to look ahead to anticipate future obstacles and opportunities that might influence commercial objectives. My experience and background allows integrating complex information during strategic planning and decision-making. Organisational Ability – High level of organisational skills with the ability to manage multiple tasks and work well in stressful situations. Ability to work independently as well as in a group. Problem Solving – Assesses risks, analyses options and manages effective response to potential problems in accordance with business policies. Computer and IT Literacy - Excellent understanding of the design and development of systems with the ability to identify relationships between conceptual ideas and existing systems. Sound experience in the design, implementation and maintenance of systems for CRM and workflow management, inputs, outputs and reporting tools.
Netball Waitakere Inc
NOMINATION FORM
FOR THE ELECTION OF A BOARD MEMBER OF NETBALL
WAITAKERE
Nominee: Sai Bedekar
Nominated by: Chris Meadows
Club: SUNZ: Stonefields United
Netball Waitakere Office
PO Box 104-160, Lincoln North, Auckland 0654 OR Te Pai Park, 31-35 Te Pai Place, Henderson
Phone: 838-6856 email: reception@netballwaitakere.co.nz
www.netballwaitakere.co.nzSAI BEDEKAR
PROFESSIONAL DIRECTOR | STRATEGIC ADVISOR | SAFETY LEADER
Details removed by I am a pragmatic self-employed professional with 24 years of
Netball Waitakere International and local experience in Business Management,
Occupational Health and Safety, Injury management and
Rehabilitation services.
Through progressive roles with reputed organizations like
General Motors International Operations, Transdev and Accident
Compensation Corporation, I have gained extensive knowledge
of Accident Compensation Act 2001, Health and Safety Work
Act 2015 (HSWA 2015, New Zealand, NFPA codes and standards
and OSHA (Occupational Safety and Health Administration,
United States) regulations and legislature.
As a Director for two small business enterprises in New Zealand,
• Bachelor of Science I have successfully built strong relationships along with a track
(Microbiology), University of record of selling innovative and creative ideas for design, print,
Pune, India - 1992 health and safety and photography.
• Masters in Computer
Management, University of I am very grateful to be offered a scholarship for Executive
Pune Ready Program from Women and Leadership Australia which I
• P.G. Diploma in Business have completed remotely in New Zealand.
Administration (MBA),
Institute of Management Ed- I enjoy Inspiring and teaching people the “how’s & whys” of
ucation, India - 1996 a strong business and safety culture to continuously raise
• Certificate in Small Business their standards for collaboration, performance and learning.
Management, New Zealand My default leadership style is “laissez faire” when working
- 2005 with contractors and freelancers in businesses that are highly
• Diploma in Frontline competent, skilled and motivated.
Management, New Zealand
Institute of Management, R E L E VA N T E X P E R I E N C E
NZ - 2007
• IOSH-Managing Workplace Business Director Creative Eye Ltd.
Safety, UK - 2014 May 2014 - Current
• ICAM-Advanced Creative Eye Ltd. specialises in the development of photography,
Investigation Techniques, print, media and marketing strategies for B2B across multiple
UK - 2014 industry sectors.
• NEBOSH-International Based in Auckland and serving the community for over ten
General Certificate (IGC), years, the company’s expertise lies in creative design, digital
UK - 2017 print and photography covering events, conferences and
• Attended Diploma in corporate functions. The company’s professional wedding
Workplace Health and photography services has creatively captured destination
Safety, New Zealand - 2019 weddings in various locations within New Zealand, Fiji and India
• Executive Ready Program, which includes a prestigious palace wedding in Jaipur. Creative
Women and Leadership Eye has a vision to capture special moments of life and create
Australia (on scholarship) - precious memories for their clients.
2019 Working in this venture I have gained experience managing a
budget of $250K, preparing a case study for small business
acquisitions, taking the accountability and responsibility for
profit and loss, creating marketing and social media campaigns,
monitoring production quality control and assessment to
finished product, managing key relationships with suppliers
and stakeholders with a passion for customer service and
business excellence. The business has engaged five contractedDetails removed by photographers and videographers and has grown by +57%
Netball Waitakere in revenue and +108% profitability in the last two years. The
company has a vision to expand their services to open two
additional business units in Auckland region in the next five years.
At Creative Eye, we believe “Creativity is Unlimited”.
Business Director Target Zero Ltd.
Oct 2017 - Current
Target Zero Ltd. provides health and safety consulting services
Areas of Interest covering a wide range of business sectors to include childcare,
retail, logistics and supply chain, FMCG, engineering, facility and
Commercial Public listed and contractor management.
unlisted The company aims to deliver enhanced health and safety
Community Services and solutions with a practical approach which enables employers and
Development organisations to maintain their health, safety and wellbeing for all
Consulting and Strategy employees and members of public who may be at risk from their
activities or undertaking.
General Management
The company was founded in October 2017 and for last three
Government and Defence
years the company has made a steady progress. As a Director
Healthcare and Medical for Target Zero Ltd., I have an executive responsibility of working
Hospitality and Tourism closely with board members and senior leadership team of
Insurance and Superannuation various organisations to:
• Define safety goals and develop strategies best suited to the
Manufacturing, Transport &
long- term objectives of their businesses.
Logistics
• Design, develop and implement safety management systems.
Real Estate & Property • Provide leadership, guidance and training to all staff across the
Retail & Consumer Products entire operation.
Sport and Recreation At Target Zero, we believe that “Prepare and Prevent” is the key
to zero incidents.
Passion For
GOVERNANCE EXPERIENCE
Animal Welfare
Indian Classical & Folk Dance Executive Committee and Voluntary Member at Auckland Marathi
Photography Association (From 2004 till date)
Sustainability The Auckland Marathi Association was established in 1995 when
a few Indian families came together to share the Indian literacy
and cultural heritage to the second generation Kiwi Indians.
No. 3 Squadron-Air Training Corps
Committee and Voluntary Member (Jan 2013 till date)
The New Zealand Cadet Forces (NZCF) is a disciplined, uniformed
organisation which provides military-based leadership, personal
development and operational training to persons aged between
13 and 18 years old.
Committee Member at Swim Roskill (Jan 2019 till date)
Roskill Swim Club offers its members highly competitive,
affordable and easily accessible programmes that cater for all
levels of swimmers from novice through to Olympian. Roskill
Swim Club provides training for competitive and non-competitive
swimmer through junior, youth and high performance squads as
well as programs for multi-sporters and water-polo athletes.
SUNZ Netball and Basketball
Finance Manager and Board Member (September 2020 till date)
SUNZ Sports family create a sports club that cherishes family
values of trust, loyalty, and commitment to provide a space for
growth of youth in Netball, Basketball and Athletics.Creative Eye Fotographics
Details removed by I enjoy helping organisations with photography for community
Netball Waitakere events. (May 2014 till date)
GOVERNANCE STRENGTHS
• Risk, assurance and reporting
• Change management and business
transformation
• Stakeholder engagement and communication
• Collaboration and relationship management
PUBLICATIONS
I have contributed to Indian Newslink, community newspaper
in New Zealand. I write articles on Indian festivals, awards,
community events and I endeavour to contribute articles on
travel and tourism in the future.
EXECUTIVE & LEADERSHIP
Regional Business Safety Lead - General Motors International
Operations (GMIO), Oct 2020 - Current
In this role I assist GMIO Safety Director and Global Senior
Leadership Teams with safety assurance across thirteen
countries in Asia-Pacific and Middle East region.
Health, Safety and Maintenance Manager, General Motors
New Zealand, Oct 2017 - Current
• Leading and implementing GMIO H&S strategy framework while
managing key stakeholder relationships in New Zealand and
overseas.
• Effective management and delivery of GMIO safety assurance
requirements for the business including security and facility
management.
• Developing professional Health, Safety and Wellbeing reporting
for GMIO board and executive leadership team.
• Managing layered site safety audits, environmental audits, loss
prevention audits and recording audit findings on Corrective
Action Report (CAR) and tracking progress until completion.
• Providing strategic direction and development of safety-
related aspects of business operations, raising awareness and
understanding safety protocols and practices.
• Proactively monitoring Workplace Safety Systems metrics for
performance tracking.
• Participating in GMIO safety steering committee.
IMPAC (Health and Safety Specialist| Auckland | 2014-2017)
Goodman Fielder (National SHE Manager, Sales | Auckland |
2013- 2014)
Transdev (Health and Safety, Injury Management and
Rehabilitation Specialist | Auckland | 2012-2013)
Accident Compensation Corporation
(Rehabilitation Specialist and Account Manager
(Auckland | 2004-2011)
References available on request.Netball Waitakere Inc
NOMINATION FORM
FOR THE ELECTION OF THE REPRESENTATIVE
CONVENOR
Nominee: Kathy Henry
Nominated by: Peter McInnes
Netball Waitakere Office
PO Box 104-160, Lincoln North, Auckland 0654 OR Te Pai Park, 31-35 Te Pai Place, Henderson
Phone: 838-6856 email: reception@netballwaitakere.co.nz
www.netballwaitakere.co.nzNetball Waitakere Inc
NOMINATION FORM
FOR THE ELECTION OF THE REPRESENTATIVE
COMMITTEE MEMBER
Nominee: Hedy Turner
Nominated by: Tabitha Winter
Netball Waitakere Office
PO Box 104-160, Lincoln North, Auckland 0654 OR Te Pai Park, 31-35 Te Pai Place, Henderson
Phone: 838-6856 email: reception@netballwaitakere.co.nz
www.netballwaitakere.co.nzNetball Waitakere Inc
NOMINATION FORM
FOR THE ELECTION OF THE GAME MANAGEMENT CONVENOR
Nominee: Jane Benedito
Nominated by: Tabitha Winter
Netball Waitakere Office
PO Box 104-160, Lincoln North, Auckland 0654 OR Te Pai Park, 31-35 Te Pai Place, Henderson
Phone: 838-6856 email: reception@netballwaitakere.co.nz
www.netballwaitakere.co.nzNetball Waitakere Inc
NOMINATION FORM
FOR THE ELECTION OF THE UMPIRE COMMITTEE CONVENOR
Nominee: Rob Tai
Nominated by: Tabitha Winter
Netball Waitakere Office
PO Box 104-160, Lincoln North, Auckland 0654 OR Te Pai Park, 31-35 Te Pai Place, Henderson
Phone: 838-6856 email: reception@netballwaitakere.co.nz
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