Service and Handling Brochure for Deutsche Post Business Mail and Deutsche Post Packet Products
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Handling Brochure Service and Handling Brochure for Deutsche Post Business Mail and Deutsche Post Packet Products Valid: January 2019 ENTER
Deutsche Post Business Mail and Deutsche Post Packet 2 Content 1 Product Information3 Franking and postage print impressions 11 Deutsche Post BUSINESS MAIL3 Postage print impressions Registered Mail / of Deutsche Post International 11 Registered Mail with advice of delivery 3 Registered service label Deutsche Post INTERNATIONAL and barcode 11 BUSINESS REPLY3 5 Customs regulations – Deutsche Post PACKET STANDARD4 what you need to know12 Deutsche Post PACKET PRIORITY4 6 Prohibited items17 Deutsche Post PACKET TRACKED4 7 Aviation safety regulations18 Deutsche Post PACKET PLUS4 8 All-around posting19 Deutsche Post PACKET RETURN5 Document 19 2 What items can I send with Example of an airwaybill Deutsche Post Business and (shipping document) 19 Deutsche Post Packet?6 Delivery of shipment data 20 Deutsche Post Business Mail 6 Pre-alert for shipments Deutsche Post Packet 6 > 250 kg 20 Product Summary 7 Deutsche Post International 3 Posting and sorting requirements8 Mail STOP note 20 Posting requirements 8 9 Transport to Deutsche Post International Post Centre21 Dimensions including envelope/packaging Drop off at Deutsche Post of mail items 8 International Post Centre 21 Oversized and / or overweight Pick-up organised through handling of mail items 9 Deutsche Post 21 Sorting requirements 9 10 Billing with details of zones22 4 Preparing shipments for dispatch10 11 Return of undeliverable items22 Formats 10 12 Book shipments 23 Address and Postage 10 13 Service availability by country 24 Address format 11
Deutsche Post Business Mail and Deutsche Post Packet 3 1 Product Information Deutsche Post Business Mail Benefit from our international mail expertise and worldwide Deutsche Post network to deliver your letters. Our business mail service is convenient, easy and can be fully tailored to your needs. With Deutsche Post Business Mail, you can send (miscellaneous) business mail to addresses around the world. Your Deutsche Post shipment may contain international printed matters e.g. invoices, contracts, documents and photos with no commercial value. Deutsche Post BUSINESS MAIL STANDARD Registered Mail / Registered Mail with advice of The perfect time and effort-saving solution for those delivery1 looking for a cost efficient way to deliver international nn Registered Mail – Delivery of a shipment by the business mail. foreign postal service against signature. nn Global shipping to over 220 countries of regular nn egistered Mail with advice of delivery – Delivery is R business correspondence, press items, publications provided against the signature of the consignee on an nn ostal standard shipping for mail items up to P advice of delivery that will be returned to the shipper. 2 kg and max. dimensions L + W + H < 90 cm and The advice of delivery is only available for Business each side < 60 cm Mail Registered. Deutsche Post BUSINESS MAIL PRIORITY Deutsche Post INTERNATIONAL BUSINESS REPLY For more urgent deliveries our priority service offers nnEconomical solution for international business the quicker way to deliver international business mail, replies up to 50 g getting letters and invoices, publications and press nn ustomer provides business reply card/label C products to your customers when time is of the essence. for shipper outside Germany according to nn Global shipping to over 220 countries of regular Deutsche Post specifications business correspondence, press items, publications nn usiness reply card or letter is dropped off at a post B nn riority handling and delivery times for mail items P office or into the postal letterbox by your customer up to 2 kg (L + W + H < 90 cm and each side < 60 cm) and sent to Deutsche Post nn vailable with the value added services Registered A nn eutsche Post receives international business replies D Mail and Registered Mail with advice of delivery and consolidates the shipments nn elivery of consolidated returns to the customer D address in an EU country nn ax. dimensions: L + W + H < 90 cm and M each side < 60 cm Important to know Please note that an agreement must be concluded and, where appropriate, setup is necessary before you start posting. Your Sales Representative or local sales support team will be happy to assist you. Please also consult the specific product information available at deutschepost.com/en/business-customers/tac.html 1 Deutsche Post Business Mail Registered and Deutsche Post Business Mail Registered with advice of delivery will be invoiced as non-boxable E-format.
Deutsche Post Business Mail and Deutsche Post Packet 5 Deutsche Post PACKET RETURN DEUTSCHE POST PACKET RETURN is a service complementing your international shipping of goods. We make it easy for your customers in EU countries to return a package free of charge to you. You only pay for the returns you receive. nn S olution for international returns of low-value nn eutsche Post receives shipments and consolidates D goods up to 2 kg from 24 countries the returns nn he Deutsche Post Customer Portal /API offers T nn elivery of consolidated returns to the customer D convenient solutions to print or provide the return address in the EU country labels to your customer nn ax. dimensions: L + W + H < 90 cm and M nn S hipment must be dropped off at the foreign post each side < 60 cm office or into the postal letterbox by the shipper and will be delivered by the foreign postal provider to Deutsche Post Deutsche Post Packet Shipment Value Protection Service Description Deutsche Post Shipment Value Protection Service meets the general requirements for loss and damage during shipping. This value added service is available for Deutsche Post PACKET TRACKED* and Deutsche Post PACKET PLUS. Protection is effective from the first processed scan in the mail terminal IPZ. Physical loss or damage of goods up to 100, 200 or 300 EUR is covered, subject to specific limitations and exclusions. Limitations and exclusions Basis of loss settlement Shipment Value Protection covers items in transit Cover is limited to the value declared by the shipper, worldwide, although temporary restrictions may apply replacement cost, invoice value or actual cash value from time to time as a consequence of, but not limited whichever is the lowest, but max. to the chosen to, political, terrorist, nuclear and war risks, or on the amount of the Shipment Value Protection Service. advice of government officials. The major exclusions are Evidence may be requested to substantiate the as follows: declared value in the event of a claim. nn delay; How to make a claim nn ordinary leakage; If you wish to make a claim, you should always notify nn loss in weight or volume, or wear and tear of the your local sales support team as soon as possible, but shipment; in any event, no later than 30 calendar days from nn loss, damage or expense caused by insufficient or the date that Deutsche Post accepted the shipment. unsuitable packing or preparation of the shipment; nn loss, damage or expense caused by inherent vice or nature of the shipment; nn loss, damage or expense attributable to the wilful misconduct by the customer or its agents; nn loss, damage or expense caused by delay; nn loss, damage or expense arising from the use of any atomic or nuclear weapon or radioactivity. * to 55 destinations where tracking from posting to delivery is provided. Please find furter information about service availability in chapter 13 on page 24.
Deutsche Post Business Mail and Deutsche Post Packet 6 2 What items can I send with Deutsche Post Business Mail and Deutsche Post Packet? Deutsche Post Business Mail (items that can differ Deutsche Post Packet with regard to their contents): nnGoods like accessories, apparel and sporting goods nn Mixed (miscellaneous) mail such as invoices, up to 2 kg reminders, policy documents, bank statements nn Books, brochures and calendars up to 5 kg with and financial end of year statements PACKET PRIORITY. Please check chapter 12 for nn Data storage media such as CDs and DVDs detailed information about book shipments. nn rinted matter such as direct mail, product leaflets, P What items are excluded, when using catalogues and promotional leaflets Deutsche Post Packet products? nn Newspapers and magazines nn Dangerous and prohibited goods, i.e. lithium batteries (see chapter 6 and 7) What items are excluded when using Deutsche Post Business Mail products? nn oods that do not comply with the import G nn Unaddressed mail; items sent through Deutsche restrictions of the destination country Post Business Mail must always have an address. nn F urther excluded goods are described in the General Please contact your Deutsche Post representative Terms and Conditions Deutsche Post AG International if you wish to send unaddressed mail Business, Dialogue Marketing, Packet nn Goods with a commercial value nn omestic mail: items with same origin country and D nn omestic mail: items with same origin country D destination country (ABA Remailing) and destination country (ABA remailing) 1 nn Deutsche Post Packet products cannot be used for nn Deutsche Post Business Mail products cannot be shipments from German customers (so-called export used for shipments from German customers shipments). (so-called export shipments). 1 Inthe ABA remailing the mail originating in Country A is transported to Country B and put into the postal system there in order to be sent via the international postal network system back to Country A where the final consignee resides. This also applies to non-physical remailing where material of a sender residing in Country A is being printed in Country B and sent to Country A. In such a case DPAG will invoice the difference between the agreed rate and 80% of the domestic postage to the sender.
Deutsche Post Business Mail and Deutsche Post Packet 7 All products at a glance Product Suitable for Shipping profile Compensation Min. items for loss and per posting damages and available shipment value protection BUSINESS International Letters, e.g. invoices, contracts, N/A 50 items MAIL printed material, documents and photos with PRIORITY items up to no commercial value within 2-5 2 kg working days in Europe and 5-12 working days for the rest of the world* BUSINESS International Letters, e.g. invoices, contracts, N/A 50 items MAIL printed material, documents and photos with no STANDARD items up to 2 kg commercial value INTERNATIONAL International Business reply postcards and N/A N/A BUSINESS replies up to 50 g letters with no commercial REPLY value free of charge for shippers worldwide PACKET Low-value items Dispatch of goods N/A 50 items STANDARD up to 2 kg PACKET Low-value items Dispatch of goods within 2-5 N/A 50 items PRIORITY up to 2 kg days in Europe and 5-12 days for the rest of the world* PACKET Trackable deliv- Dispatch of goods with N/A / shipment value 50 items TRACKED ery of goods for tracking within 2-5 working protection available items up to 2 kg days to Europe and 5-12 days with additional charge for rest of the world.* for items to the Available to 55 countries with destinations countries tracking from posting to deliv- incl. Tracking from ery, other with tracking from posting to delivery posting to departure origin or (see page 5) arrival at destination country PACKET PLUS Secure shipping Dispatch of goods that requires up to 30 special draw- 50 items goods for items tracking or delivery against ing rights**/ shipment up to 2 kg signature within 2-7 working value protection days to Europe and 6-15 working available with addition- days for the rest of the world* al charge (see page 5) PACKET Returns within Return of goods free of charge N/A N/A RETURN the European for shipper ex 25 countries Union up to 2 kg * ex Deutsche Post International Post Centre, Frankfurt.The transit time is subject to change and provided without guarantee ofcompleteness or accuracy. ** The special drawing right (SDR) is a unit of calculation and a means of payment for transactions with the International Monetary Fund. An average val- ue is calculated on 1st January every year and used as the basis for charges, value information and liability amounts.In 2019, the value of one SDR is 1.1950 EUR (official exchange rate for 2019 according to the UPU).
Deutsche Post Business Mail and Deutsche Post Packet 8 3 Posting and sorting requirements Chapters 3 and 4 describe the prerequisites and processes in our mail terminal IPZ Frankfurt. Regarding delivery into mail terminal London please contact your local sales manager. Posting requirements Shipments must meet the following requirements: Minimum revenue EUR 100, excluding pick-up cost Minimum item number 50 items per pick-up or drop Maximum size of transport units Units that exceed the maximum dimensions or height The items shall be consolidated in transport units and will be returned to the sender. The costs of the return must meet the following requirements: the receptacles must be borne by the sender. can be bags, boxes, pallets and pallet boxes that are For further instructions regarding the formation disposable and will not be returned. The maximum and securing of loading units, please check our weight of a bag or a box must not exceed 25 kg. Secure Transport Guide, which is available online at Units with a higher total weight shall be handed over deutschepost.com/en/business-customers/tac.html to Deutsche Post on pallets or other industrial loading aids that can be handled by lifting equipment, e.g. pallet trucks or forklift trucks. These units must not exceed the height of 1,600 mm due to work safety. Dimensions including envelope/packaging of mail items Envelope Boxed Package Tube / Roll-shaped Package Min. Dimension Length: 140 mm Length: 140 mm Length: 140 mm Width: 90 mm Width: 90 mm Width: 90 mm Max. Dimension Length, width and height Length, width and height Length and double together no more than together no more than diameter together 1040 mm; 900 mm; the longest 900 mm; the longest the longest measurement measurement should measurement should should not exceed 900 mm not exceed 600 mm not exceed 600 mm Max. Weight 2 kg 2 kg 2 kg Notice for mailing tubes: To ensure faster processing of mailing tubes, the use of a sleeve (shipping aid for mailing tubes) with attached address label is recommended.
Deutsche Post Business Mail and Deutsche Post Packet 9 Oversized and overweight handling of mail items Sorting requirements Items that exceed the maximum dimensions and/or Items have to be sorted according to format (P, G, E) maximum weight cannot be processed in the Deutsche and service level (Priority, Standard). Additional sorting Post Mail Network. The items will be separated, relabelled, by country and zone is preferred but not essential. and processed and delivered as international parcel. The format of the address shall be suitable for machine This process will only be automatic for small quantities. reading. Please use the Automatable Mailing Guide, This service will be provided for parcels to European which is available online at deutschepost.com/en/ Union countries. Non-EU shipments will be returned at business-customers/tac.html the expense of the shipper. Items can be bundled and presented on pallets, A surcharge of EUR 6.50 per item applies for forwarded bags or in cardboard boxes. and returned items. Additionally, the DHL Paket standard rates that are published in the internet are You must complete the Deutsche Post Airwaybill applicable based on the weight and the dimensions (AWB) in full. An airwaybill must be filled out for captured by Deutsche Post AG. The rate for the each product and service level combination, with the handling and transport of these items will be invoiced respective authorisation number for the product and monthly. The rate information is available at service level. Your authorisation number(s) will be dhl.de/en/paket/preise/preise-international.html provided by the sales support team. Please ensure that the dispatch documents for each If at least 4 packets cannot be forwarded as mail shipment are affixed in a clearly visible manner, product, they are initially stopped. Your local sales as described on page 20. support will contact you to coordinate further steps. We are unable to process any shipments that are submitted without the accompanying dispatch documents.
Deutsche Post Business Mail and Deutsche Post Packet 10 4 Preparing shipments for dispatch Formats All mail items are classified into basic boxable formats P and G and non-boxable format E. These are based on the shape, dimensions and weight and the degree of machinability. Box Formats Format Maximum dimensions Length Width Height Weight Boxable Formats P 24.5 cm 16.5 cm 0.5 cm Up to 100 g Boxable Formats G 35.3 cm (38.1 cm*) 25.0 cm (30.5 cm*) 3.0 cm (2.0 cm*) Up to 500 g Non-Boxable Format E Max 60 cm Max 60 cm Max 60 cm Up to 2,000 g < 90 cm combined *For Packet Return, the maximum dimensions are 38.1 cm x 30.5 cm x 2 cm (length x width x height) For more information on shapes, dimensions and weights, please refer to the Automatable Mailing Guide, which is available atdeutschepost.com/en/business-customers/tac.html Address and postage nn If undeliverables should be returned to you a The following must always be present on any mail item dedicated PO box must be indicated in the PPI that is to be sent abroad: The areas in which you should add this information in nn Address order for your international mail to reach its destination nn ostage paid impression (PPI) with a specific PO box P quickly are displayed in the picture below. It is always (Postfach) indication and a German return address advisable to have a sample of your mail layout checked (PO box in the postage print impression). by your local sales support team before posting. nn You will receive this specific PO box from your local sales support team 74mm PRIORITAIRE En cas de non remise Deutsche Post prière de retourner à Postfach 3001 Port payé 60544 Frankfurt Allemagne 40mm 36243 Niederaula Brief / Lettre ALLEMAGNE Luftpost/Prioritaire Reading zone Address 15mm 15mm Encoding zone 15mm 150mm
Deutsche Post Business Mail and Deutsche Post Packet 11 Address format Postage print impressions of Deutsche Post International The postal operator in each country has defined its There are several options to prepare the franking of your respective valid address format. If the street name, shipments. The minimum size of the postage print postcode, place name and country are shown in the impression is 45 mm x 23 mm (width x height). The wrong order, this may lead to a delay in the delivery maximum size is 74 mm x 40 mm. The image below shows of your mail and cause additional cost. the available layout of the postage print impressions (PPI). For more information on the correct format for Please note that undeliverable shipments will be returned addresses, please refer to the Universal Postal Union to the International Mail Centre in Germany and a website upu.int/ or upu.int/uploads/tx_sbdownloader/ dedicated PO box (Postfach) must be indicated in the descriptionPostcodesAddressingAddressElementsEn.pdf PPI to identify your return address. Franking and postage print impressions Your Deutsche Post Sales Consultant will be Deutsche Post offers franking as a standard service for happy to assist you and provide the necessary items that do not have to be returned to a customer- PO box number and PPI image. specific PO box. This service does not apply to items Registered service label and barcode containing goods. The PPI prepared by the customer Packet Plus and Business Mail Registered must meet the PPI specifications and be confirmed can be labelled with: by a Deutsche Post representative before posting. nn Registered service barcode stickers, which can be Please note that Deutsche Post must relabel items ordered from your local sales support team, or with incorrect PPI. This process is automatic for small nn L abels prepared via the Deutsche Post quantities. For this service the customer will be Customer Portal /API charged with EUR 2.50 per item. In any case, the barcode and registered service If at least 20 items in one shipment are not franked correctly, (tracking) number on the items must be readable, the complete shipment will be stopped. Your local sales scannable, compliant with the Deutsche Post label support will contact you to coordinate further steps. specifications and unique (not used before). Please note that items with an incorrect, unreadable and/or unscannable sticker or barcode must be corrected by Deutsche Post and a surcharge of EUR 2.50 per item will be invoiced for this service. Destination worldwide Destination worldwide Destination Germany (without Germany) inc. Germany PRIORITAIRE Deutsche Post PRIORITAIRE Wenn unzustellbar, Priority En cas de non remise Deutsche Post zurück an Entgelt bezahlt Wenn unzustellbar, Deutsche Post prière de retourner à Port payé 60544 Franfurt zurück an 60544 Franfurt Postfach XXXX (2222) En cas de non remise Briefentgelt bezahlt Postfach XXXX Allemagne 36243 Niederaula prière de retourner à Port payé 36243 Niederaula PRIORITY POSTFACH XXXX 60544 Franfurt Brief/Lettre ALLEMAGNE Luftpost/Prioritaire 36243 Niederaula Allemagne ALLEMAGNE En cas de non remise Deutsche Post Deutsche Post Wenn unzustellbar, Deutsche Post Standard Wenn unzustellbar, zurück an prière de retourner à zurück an En cas de non remise Briefentgelt bezahlt Port payé Entgelt bezahlt prière de retourner à Postfach XXXX Port payé 60544 Franfurt Postfach XXXX 60544 Franfurt POSTFACH XXXX 36243 Niederaula 36243 Niederaula 60544 Franfurt Allemagne 36243 Niederaula (2222) ALLEMAGNE ALLEMAGNE Allemagne
Deutsche Post Business Mail and Deutsche Post Packet 12 5 Customs regulations – what you need to know The following notes are designed to help you to follow nn ore and more customs authorities require that M all the relevant regulations when exporting dutiable incoming international packets are accompanied by goods abroad. electronic pre-advice Deutsche Post will handle customs formalities as nn Packets without this electronic information will defined in the Universal Postal Convention. eventually be refused by some destination countries in the future; or penalties or additional charges Dutiable items can be sent to most countries in the might apply world using Packet, PACKET PLUS and PACKET nn Please contact your local sales representative for TRACKED service. Customs regulations must be further information followed when goods and other articles are sent in items to recipients: Further important information nn In non-EU countries and territories nn The customer is obliged to inform himself not in the EU customs territory, and comprehensively about all existing customs nn In third territories as defined under VAT law regulations and comply with them nn he sender is liable for the consequences of shipping T Customs declaration goods abroad without the proper authorisation and nn All items containing goods must have a customs non-compliance with the import and customs rules declaration on the address side, even if the goods of foreign countries. This also applies if the CN 22 or are being sent free of charge (e.g. in advertising CN 23 customs declaration is not filled in correctly or mailshots or magazines with samples or specimens) in full, and if the applicable export regulations are nn If you enclose a CN 23 customs declaration inside the not observed. It is the sender’s responsibility to obtain shipment, please also mark the shipment by affixing the correct information from the recipients of the the CN 22 to the outside on the address side shipments, the foreign missions of the destination / nn If the value of the content is up to SDR* 300.00 transit countries, foreign trade offices, chambers of (EUR 358.50), affix a CN 22 customs declaration to industry and commerce and other relevant bodies your shipment. If the value is over SDR 300.00, nn he CN 22 and CN 23 customs declarations T a CN 23 customs declaration must be used are available to download at deutschepost.com/en/ nn he customs declaration must always be completed T business-customers/downloads.html in full nn Privately printed forms are accepted, provided they nn For sales – including auction transactions via eBay, are identical tothe preprinted Deutsche Post forms for example – the “Other” box must always be selected nn commercial invoice or a pro-forma invoice stating A nn he actual value must always be provided. A value T the words “value for customs purposes only” and of “0” is not permitted. showing the value of the goods must be included nn The country of origin must be stated in all cases with shipments containing commercial items. nn It is not allowed to use collective names for the For commercial items, it is not enough simply to description of the goods state the value in the CN 22 or CN 23 customs declaration. Requirements regarding electronic pre-advice customs data *The special drawing right (SDR) is a unit of calculation and a means of payment for transactions with the International Monetary Fund. An average value is calculated on 1st January every year and used as the basis for charges, value information and liability amounts. In 2019, the value of one SDR is EUR 1.1950 (official exchange rate for 2019 according to UPU).
Deutsche Post Business Mail and Deutsche Post Packet 13 How to fill in the CN 22 customs declaration correctly CUSTOMS DECLARATION May be opened officially CN 22 DÉCLARATION EN DOUANE Peut être ouvert d’office. Postal Important! See administrationAdministration instructions on reverse Voir des postes instructions au verso Gift Documents Commercial sample Other Cadeau Documents Echantillon commercial Autre 1. Select and tick the type of good Tick the appropriate box(es). Cocher la ou lees cases appropriées. Quantity and detailed description of contents (1) Weight (in kg) (2) Value (3) 2. D escribe the content and state the Quantité et description detaillée du contenu Poids (en kg) Valeur quantity and unit of measurement 3. S pecify the weight and value of the individual items and the currency used 4. E nter the relevant data for commercial goods 5. E nter the total weight and value of the shipment and the currency used For commercial items only Weight (in Total Value (7) Pour les envois commerciaux seulement kg) (6) Valeur totale If known, HS tariff number (4) and country Poids (en kg) 6. Enter the date and signature of origin of goods (5) N° tarifaire du SH et pays d’origine des 7. A ffix the completed customs declaration marchandi- ses (si connus) to the front of your shipment [CN 22 customs declaration (also valid in black and white)] I, the undersigned, whose name and address are given on the item, certify that the particulars given in this declaration are correct and that this item does not contain any dangerous article or articles prohibited by legislation or by postal or customs regulations. Je, soussigné dont le nom et l’adresse figurent sur l’envoi, certifie que les renseignements donnés dans la présente déclaration sont exacts et que cet envoi ne contient aucun objet dangereux ou interdit par la législation ou la réglementation postale ou l’entreposage est exclu par les Conditions générales de Deutsche Post. Date and sender’s signature (8)/Date et signature de l’expéditeur:
Deutsche Post Business Mail and Deutsche Post Packet 14 How to fill in the CN 23 customs declaration correctly P400/0096/19 8/15/03 1:32 PM Page 1 CUSTOMS DECLARATION CN 23 From Name Sender’s Customs reference (if any) Référence en douane de No. of item (barcode, if any) May be opened officially Important! De l'expéditeur (si elle existe) DÉCLARATION EN DOUANE See instructions Business on the back 1 20 No de l'envoi (code à barres, s'il existe) Peut être ouvert d'office Street Postcode City Country To Name A 2Business Street Importer’s reference (if any) (tax code/VAT No./importer code) (optional) Référence de l'importateur (si elle existe (code fiscal/N de TVA/code de l'importateur) (facutatif) 18 o Postcode 3 City Importer’s telephone/fax/e-mail (if known) Country No de telephone/fax/e-mail de l'importateur (si connus) 19 Detailed description of contents (1) Net Weight (3) For commercial items only Quantity (2) Value (5) Pour les envois commerciaux seulement Description détaillée du contenu Quantité Poids Net Valeur HS tariff number (7) Country of origin of goods (8) (in kg) No tarifaire du SH Pays d'origine des marchandises 4 5 6 8 16 17 Total gross weight (4) Total value (6) Postal charges/Fees (9) Frais de port/Frais Poids brut total 7 Valeur totale 9 10 Category of item (10) Catégorie de l'envoi Commercial sample Echantillon commercial Explanation: Explication: Office of origin/Date of posting Bureau d'origine/Date de dépôt Gift Cadeau Returned goods 11 Retour de marchandise Documents Other Autre 14 Comments (11): (e.g.: goods subject to quarantine, sanitary/phytosanitary inspection or other restrictions) Obserrations: (p. ex. Marchandise soumise à la quarantaine/à des contrôles sanitaires, phytosanitaires ou à d'autres restrictions) I certify that the particulars given in this customs decla- ration are correct and that this item does not contain any 12 dangerous article or articles prohibited by legislation or by postal or customs regulations Licence (12) Licence Certificate (13) Certificat Invoice (14) Facture Date and sender’s signature (15) No(s). of licence(s) No(s). of certificate(s) No. of invoice 13 13 13 15 1. Name and address of sender 13. If licenses, certificates or invoices are enclosed, please select the relevant boxes and state the 2. Name and address of recipient numbers of the documents. 3. Destination country 14. Office and date of posting 4. Detailed description of all individual 15. Signature and date items in the shipment (e.g. cotton shirt). General descriptions such as food, he following additional information T spare parts, samples, etc. are not permitted. is required for commercial items: 5. Quantity of each item 16. Customs tariff number (six digits) from the “Harmonised Commodity Description and 6. Weight of each item in kg Coding System” (HS) for each item 7. Total gross weight of the shipment 17. Country of origin of each item (including shipment packaging) in kg he following information should also T 8. Value of individual items with currency be added if it is known: 9. Total value of individual items with currency 18. The recipient's tax code, VAT number 10. Postage cost or customs number 11. Please mark the item type with a cross 19. The recipient’s telephone number, fax number and email address 12. P rovide the relevant information if the items are subject to quarantine, sanitary/ 20. The sender’s customs number phytosanitary inspection or other restrictions.
Deutsche Post Business Mail and Deutsche Post Packet 15 Information about the commercial invoice In addition, an invoice is always required for commercial transactions regardless of the value of the item. The invoice must be enclosed in a self-adhesive pouch affixed to the shipment. The invoice must contain the following details in the language of the destination country or in English: When sending goods of no commercial value such as samples or warranty items involving no payment by the recipient, it is recommended that a pro-forma invoice stating the words “value for customs purposes only” is attached. The following organisations can provide more information about customs regulations: nn Chambers of industry and commerce nn Foreign missions of the destination countries 1. S ender’s address, preferably with telephone and fax numbers Commercial Invoice 2. AT number of the sender and V the recipient, if applicable Invoice No. 123456789 Date 02.06.2016 3 Shipper 3. Invoice number and date of the Company name Department 1 commercial invoice No. Street name Zip Code City name Country 4. ecipient’s full address, preferably R Phone No. 2 with telephone and fax numbers VAT Registration No. Consignee 5. etailed description of items, D Company name 4 Incoterm / Delivery term: Delivery duty unpaid including name and quantity Department No. of items: 10 No. Street name Gross weight: 1,2 kg Zip Code City name Net weight: 1 kg 6. Customs tariff number Country Phone No. 6 7 Carrier: Deutsche Post 7. Country of origin of the items Commodity description HTS Code Country of origin Quantity Unit price Total price 8. alue of items: unit prices and V 5 DVD (Music) 85231090 Great Britain 10 9,59 94,90 EUR total value with currency unit, Delivery cost 16,90 EUR 8 Invoice value 111,80 EUR and, if necessary, a separate list of the packaging, insurance and transport Reason for shipping: Merchandise 9 costs, shown separately if applicable I / We hereby certify that the information on this invoice is true and correct and that the contents of the shipment are as stated above. 10 9. eason for export, e.g. sample, R Date advertising flyer Signature / Name / Stamp 11 10. S tatement concerning preferential arrangements, if applicable Bank Details of shipper: 12 Bank name and City IBAN 11. O riginal signature and stamp, including the sender's name 12. Sender’s bank details
Deutsche Post Business Mail and Deutsche Post Packet 16 Member States of the European Union1: Special Customs Regulations EU Member State Territories not Third territories as in the EU customs territory defined under VAT law CN 22 or CN 23 customs CN 22 or CN 23 customs declaration required2 declaration not required Belgium - - Bulgaria - - Denmark Faroe Islands, Greenland - Estonia - - Finland - Åland Islands France (including Monaco) Overseas territories: Overseas departments: French Polynesia, New Caledonia French Guiana, Guadeloupe, Territorial collectivities: St-Pierre Martinique, Réunion et Miquelon and Mayotte Greece - Mount Athos Great Britain and Northern - Channel Islands (Jersey, Guernsey, Ireland (including the Isle of Man) Alderney, Sark, Herm, Jethou) Ireland - - Italy Livigno and Campione d’Italia - Croatia - - Latvia - - Lithuania Luxembourg - - Malta - - Netherlands Non-European territories - (Aruba, Bonaire, Curaçao, Saba, Sint Eustatius, Sint Maarten) Austria - - Poland - - Portugal - - Romania - - Sweden - - Slovakia - - Slovenia - - Spain Ceuta and Melilla Canary Islands (El Hierro, Fuerteventura, Gran Canaria, La Gomera, La Palma, Lanzarote, Tenerife) Czech Republic - - Hungary - - Cyprus (Greek part) - - 1 Including territories belonging to the sovereign territory of these states, but not to the customs territory of the Community, and territories defined as third territories under VAT law. The shipment of certain Deutsche Post products to these states isnow subject to VAT. The Deutsche Post brochure entitled Services and Prices contains details of all the important changes. 2 When posted, shipments to recipients in these territories must be treated as shipments to recipients in non-EU countries.
Deutsche Post Business Mail and Deutsche Post Packet 17 6 Prohibited items The following letter mail items are prohibited: 6. Live animals, with the exception of: nn Items which do not fulfil the conditions set out in the nn Bees, leeches and silkworms (but not in declared Universal Postal Union Convention and Regulations, value shipments); nn Items which do not fulfil the conditions set out nn arasites and destroyers of noxious insects intended P in the General Terms and Conditions Deutsche Post for the control of those insects and exchanged AG International Business, Dialogue Marketing, between officially recognised institutions (but not Packet, and in declared value shipments); nn Items sent in furtherance of a fraudulent act or nn F lies of the Drosophilidae family for biomedical with the intention of avoiding full payment of the research exchanged between officially recognised appropriate charges. institutions (but not in declared value shipments); Examples of articles, which cannot be sent: 7. O ther articles, of which the importation or circulation 1. Narcotics and psychotropic substances, as defined by is prohibited in the destination country the International Narcotics Control Board, or other 8. A rticles which, by their nature or packing, may illicit drugs, which are prohibited in the destination expose officials or the general public to danger country; or soil or damage other items, postal equipment 2. E xplosive, flammable or radioactive materials, medical or third-party property specimens and dangerous goods prohibited by the 9. C orrespondence, with the exception of archived General Terms and Conditions Deutsche Post AG materials, exchanged between persons other than the International Business, Dialogue Marketing, Packet. sender and the addressee or persons living with them Other articles, which cannot be sent: 10. Securities payable to bearer of any kind, travellers’ 3. Obscene or immoral articles cheques, platinum, gold or silver, whether 4. Counterfeit or pirated articles manufactured or not, precious stones, jewels or other valuable articles. Exceptions: such articles maybe sent 5. R eplica or inert explosive devices and military in declared value shipments or, if the national ordnance, including replica or inert grenades, legislation of the countries of origin and destination inert shells and the like permits, they may be sent in a closed envelope as registered items 11. Items containing weapons, in particular firearms or parts thereof, replica weapons or ammunition
Deutsche Post Business Mail and Deutsche Post Packet 18 7 Aviation safety regulations EU Regulations* (No 272/2009 and No 300/2008) Please follow the aviation safety rules provide for the detection of explosives in all items According to EU Regulations (EC) numbers 300/2008 carried by air across the EU. They also apply to mail and 272/2009 of the European Parliament and of the items (letters, parcels). Council, as of 1st May 2010, all European postal companies are obliged to inspect the contents of all Apart from explosive, flammable or other dangerous airmail items for the security of civil aviation in order substances, more common objects can also fail the to ensure the detection of explosives in all items screening process. The non-exhaustive list below transported by air. As part of this obligation according contains some examplesof contents that are not to EU regulations, Deutsche Post will x-ray all items suitable for airmail: transported by air, in a similar way to hand luggage at nn Petrol and gas lighters the airport. Only items classified as safe will then be nn Cans of paint and varnish transported. Please also observe the current exclusions with dangerous content from conveyance stipulated by the Universal Postal nn Aerosols (spray cans) Convention and the IATA Dangerous Goods Regulations. nn Sparklers nn Wet-cell batteries Further information regarding materials and goods nn Lithium batteries designed to operate that are not permitted can be found on the internet at electronic devices deutschepost.de/brief-international/luftverkehrssicherheit nn Toys imitating weapons or parts of weapons In compliance with the General Terms and Conditions Deutsche Post AG International Business, Dialogue Marketing, Packet, Deutsche Post will use a different, suitable method of carriage (e.g. road or sea) or will return airmail items to the sender if the scan shows them to be potentially hazardous under the applicable rules. *Commission Regulation (EC) No 272/2009 of 2nd April 2009 and Regulation (EC) No 300/2008 of the European Parliament and of the Council.
Deutsche Post Business Mail and Deutsche Post Packet 19 8 All-around posting Documents Example of an airwaybill (shipping document) A fully completed Deutsche Post airwaybill must accompany each piece of the shipment and must be placed in a pouch. Airwaybills can be easily and conveniently created via the Deutsche Post Customer Portal /API. Deutsche Post Airwaybill (shipping form) ¹ The authorisation number(s) will be provided by your local sales support team. Each format and service level has a different authorisation number 1 6 when zone pricing has been agreed. Items must be sorted on format (P, G, E) and service level 2 7 (Priority, Standard) and the shipment must display 3 8 a Deutsche Post airwaybill with the correct 4 9 authorisation number. 5 10 11 12 13 15 14 Completing an airwaybill is easy. Simply enter the following details in the corresponding fields: 1 9. T own/city: the town/city in which Mandatory field your company is located 6 Optional field 10. Telephone no.: your telephone number 1. E KP no.: your 10-digit Deutsche Post AG 11. S ervice level: indicate the desired service level, account number Priority or Standard 2. Company: your company name 12. Item format: the format of the mail item 3. Address: your address (P, G or E) 4. Postcode: your postcode 13. Q uantity: enter the total net weight of the shipment (without loading aids and transport 5. Contact name: your name unit packaging) and the number of mail bags/ 6. Y our job reference: your invoice reference, boxes/pallets (transport units) which needs to be quoted on the invoice 14. S ignature: enter the date of dispatch and your 7. A uthorisation no.: your authorisation number signature to indicate agreement as given by Customer Services¹ 15. T his space is for Deutsche Post Encoding. 8. C ountry: the country in which your Please leave this space blank. company is based
Deutsche Post Business Mail and Deutsche Post Packet 20 Delivery of shipment data Deutsche Post International Mail STOP note Delivering shipment details electronically is In order to identify the receiving point, a Deutsche Post recommended for all products, but it is mandatory to International Mail STOP note must be attached to the provide shipment details for Packet, Packet Plus, Packet receptacles, e.g. pallets. A printable file will be Tracked and Business Mail Registered. However, if there provided by your local sales support team or Deutsche are discrepancies between the data provided by the Post Sales Consultant. customer and the data recorded on receipt, it is the data recorded and verified by Deutsche Post that will be invoiced. Pre-alert for shipments > 250 kg A pre-alert must be provided at least two working days before posting for shipments exceeding 250 kg. This pre-alert must be sent with the subject "Pre-Alert" to the following email address: Mailhouse.IPZ@deutschepost.de. The pre-alert must contain the following information: nn Customer name nn EKP no. (account no.) nn Total net volume in kg nn Total volume (transport units) nn Expected arrival date at FRA nn Items pre-franked Y/N nn Items pre-sorted Y/N
Deutsche Post Business Mail and Deutsche Post Packet 21 9 Transport to Deutsche Post International Post Centre Drop off at the Deutsche Post Maximum size of transport units International Post Centre Receptacles can be bags, boxes, pallets or pallet boxes. You can deliver and post your shipments The maximum weight of a bag or a box must not exceed directly to the International Post Centre (IPC) 25 kg. Units with higher weight shall be handed over to in Frankfurt. The address of the IPC is: Deutsche Post on pallets or other industrial loading aids, which can be handled by lifting equipment, e.g. Deutsche Post AG pallet trucks or forklift trucks. These units must not IPZ Frankfurt/M. exceed the height of 180cm due to work safety. Flughafen Geb. 190 (Lademeisterbüro Westseite) Dates for pick-up or line-haul transport shall be agreed Mailterminal (3. OG) separately. However, please contact us as soon as 60549 Frankfurt/M. possible, at least three working days prior to handover Germany of the items. If the estimated and actual volumes differ by more than 10%, you must notify Deutsche Post of Shipments can be delivered to IPZ from Sunday, 5:00 p.m. this at least 24 hours in advance. You must ensure that to Saturday, 6:00 p.m. Please consider possible ban on the items to be collected are placed at the agreed driving for special trucks on Sunday and bank holidays. pick-up point at the agreed times. To access the IPZ your driver needs a valid ID. Please note that a freight order cannot usually Pick-up organised through Deutsche Post be cancelled without incurring a cost if the cancellation is Pick-up covers the collection of the agreed quantities declared less than two working days before the scheduled of mail items and the transporting and delivering of the handover of the items. As such, we explicitly reserve items to the agreed entry point. our claims for reimbursement of expenses for pick-up or line-haul, which were specially organised for you. You can contact us by phone or email to submit your pick-up request. We will need you to provide the You must complete one airwaybill per authorisation following details: number and indicate the number of containers and the nn The address from which the goods need to total weight of the shipment, tick the relevant service be collected level and any additional service required and sign the airwaybill. In the case of different service levels – nn The number of pallets to be collected Priority and Standard – you must group the items by nn The time at which the goods must be collected service level and mark them accordingly in different nn The total weight pieces. Even with larger shipment quantities, you may dispatch several packages with a single waybill. The Note on transport to other Deutsche Post International copies of the airwaybill are used for this purpose and receiving centers or hubs numbered sequentially (e.g. 1 of 2, 2 of 2). Please note that these terms are only valid for posting into IPZ Frankfurt. Should your goods be received at other Deutsche Post locations please ask your Deutsche Post International contact person for the detailed guide.
Deutsche Post Business Mail and Deutsche Post Packet 22 10 Billing with details of zones You will receive an invoice; this invoice (or the annex to it) will give details of service levels (Priority/Standard), zones, airwaybill numbers, job reference (if provided) and additional services. 11 Return of undeliverable items A sender's address is not necessarily required provided either that these items do not contain goods or that no tracking service is used. Based on the sender’s instruction in the PPI, undeliverable items are returned by the Return Service Center of Deutsche Post AG(RSC) to the sender. Undeliverable packets will be returned to the sender within the EU. For returns you must indicate a dedicated PO box in the postage print impression. If this specific PO box is missing, return to the sender cannot be guaranteed. The destruction of items by Deutsche Post AG is not possible. Only items including exclusively paper can be destroyed. If the sender does not meet the requirements, surcharges for investigation and identification of a deliverable return address will be invoiced separately. You will receive the specific PO box from your local sales support team. In addition, the GT&Cs Deutsche Post AG International Business, Dialogue Marketing, Packet apply.
Deutsche Post Business Mail and Deutsche Post Packet 23 12 Book shipments – economical alternative for dispatching books If you send books we offer an efficient solution with PACKET PRIORITY that allows book shipments up to 5kg. The requirements for book shipments are: Content nn Books may contain advertising and a dedication, Printed books, brochures, sheet music and maps can be if the following criteria are met: sent as book items. Addressed written communications • The advertising in or on the main dispatch item (letters) are not permitted. In addition, you may enclose must be limited to the outer and inner sides of the invoices/delivery notes, pre-printed payment forms, envelope and to a maximum of four consecutive reply envelopes/return labels as well as lending cards or pages at the beginning and end of the item. book inventory cards. Book items may not serve • The dedication may consist of a short phrase, such commercial purposes. as 'in loving memory, the author', to which brief Form quotes may also be added. This dedication can nn Books and brochures must be bound or have a cover also be on a loosely attached sheet or card. nn he pages must be tightly held together on the side. T • Catalogues, flyers and other advertising may be Supplementary deliveries for loose-leaf works, whose included with the main dispatch item. primary work could itself be sent as a book shipment, Addressed written communications (letters) are still not do not have to be bound permitted, e.g.: nn Books and brochures with removable CDs attached nn Individual letter texts of all kinds, whether inside. (CDs are subject to the same content handwritten or printed. restrictions that apply to books and brochures, i.e. nn Texts with salutation (e.g., 'Dear customer'). they may not serve commercial purposes or contain prohibited advertising, etc.) nn Texts with a politeness formula (e.g., 'Yours sincerely'). nn Items can be prepared using, for example, nn Personal messages (e.g., 'rest to follow'). photocopiers, laser printers, computer printers Posting nn Factual information can be inserted loose or Book shipments must be posted in an unsealed package attached to items or their packaging. Such and bear the inscription "Büchersendung"(book information/supplements can be, for example: shipment) above the address. The inner packaging may • The invoice or delivery note for the contents of be sealed if it is the manufacturer's packaging and the the item. sender has consented to the item being opened for • A payment form, also pre-printed, with the inspection by making the printed note "Darf zu invoice amount. Prüfzwecken durch die Post geöffnet werden" (May be opened for inspection by the postal service). • A return reply envelope or return label. • A lending slip. Book shipments may be sealed if they contain at least 100 copies of the same kind of item – i.e. items with • Printed documents, for example, brochures, cards the same format, the same weight class and the same with general and interchangeable texts (e.g., sender – when they are posted and the sender has 'with best wishes for a good year') or general consented to the package being opened for inspection. printed texts. These printed documents may not, Sealed shipments must be marked with the remark however, be the main dispatch item. "Büchersendung / EntgeIt gepr." (book shipment / • Brief information describing the content, for postage verified) above the address. example: internal label, location and date of dispatch as well as sender details and signature. Please note that book shipments to non-EU countries must display a completed CN22 customs declaration. For detailed information please contact your Deutsche Post Account Manager.
Deutsche Post Business Mail and Deutsche Post Packet 24 13 Service availability by country The list below shows the availability of our products with tracking and signature service by destination. Please note that the information are subject to change. For detailed and update information about the countries where Deutsche Post International do not provide delivery service or where there are service disruptions please check deutschepost.com/en/business-customers/global-event-observer.html. Service availability PACKET PLUS PACKET TRACKED PACKET BUSINESS RETURN*) MAIL ISO Country tracking signature tracking country REGISTERED incl. delivery and country incl. delivery tracking status tracking status AF Afghanistan ✔ ✔ ✔ AX Åland Islands ✔ ✔ ✔ AL Albania ✔ ✔ ✔ DZ Algeria ✔ ✔ ✔ AS American Samoa ✔ ✔ ✔ AD Andorra ✔ ✔ ✔ AO Angola ✔ ✔ ✔ AI Anguilla ✔ ✔ ✔ Antigua and AG ✔ ✔ ✔ Barbuda AR Argentina ✔ ✔ ✔ ✔ AM Armenia ✔ ✔ ✔ AW Aruba ✔ ✔ ✔ AU Australia ✔ ✔ ✔ AT Austria ✔ ✔ ✔ ✔ ✔ AZ Azerbaijan ✔ ✔ ✔ *) refers to country of origin
Deutsche Post Business Mail and Deutsche Post Packet 25 Service availability PACKET PLUS PACKET TRACKED PACKET BUSINESS RETURN*) MAIL ISO Country tracking signature tracking country REGISTERED incl. delivery and country incl. delivery tracking status tracking status BS Bahamas ✔ ✔ ✔ BH Bahrain ✔ ✔ ✔ BD Bangladesh ✔ ✔ ✔ BB Barbados ✔ ✔ ✔ BY Belarus ✔ ✔ ✔ ✔ BE Belgium ✔ ✔ ✔ ✔ ✔ BZ Belize ✔ ✔ ✔ BJ Benin ✔ ✔ ✔ BM Bermuda ✔ ✔ ✔ BT Bhutan ✔ ✔ ✔ BO Bolivia ✔ ✔ ✔ Bonaire, Saba und BQ ✔ ✔ ✔ Sint Eustatius Bosnia and BA ✔ ✔ ✔ Herzegovina BW Botswana ✔ ✔ ✔ BV Bouvet Island ✔ ✔ ✔ BR Brazil ✔ ✔ ✔ British Indian Ocean IO ✔ ✔ ✔ Territory VG British Virgin Islands ✔ ✔ ✔ BN Brunei Darussalam ✔ ✔ ✔ BG Bulgaria ✔ ✔ ✔ BF Burkina Faso ✔ ✔ ✔ BI Burundi ✔ ✔ ✔ KH Cambodia ✔ ✔ ✔ CM Cameroon ✔ ✔ ✔ CA Canada ✔ ✔ ✔ CV Cape Verde ✔ ✔ ✔ *) refers to country of origin
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