DIGITAL SOLUTIONS FOR SOCIAL HOUSING LANDLORDS - BROUGHT TO YOU BY
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DIGITAL SOLUTIONS FOR SOCIAL HOUSING LANDLORDS
B R O U G H T T O YO U B Y
Specialists in providing consultancy and software solutions to the
Social Housing, Local Government and Care sectors.
Established in 2011, Housing Insight was born out of Our commitment to our customers is that we will offer
the desire to improve the business solutions offered to innovative software solutions that are not only unique in
the sectors we support. Formed by professionals who what they offer, but that raise the level of expectation in
terms of delivery and support. Our strategy delivers the best
understand leading edge technologies as well as the
for our customers and staff. Market leading technology and
changing business environment, means that we can offer the ability to ensure that every project gets delivered to the
solutions that our customers are looking for without having highest quality. Our customers can expect to receive a highly
to worry about future proofing them. personalised and unique experience.
RE
PA
IRS
Housing Insight’s goal is to work closely with our customers to provide innovative solutions that meet both their current and future needs.
EXPLORE
PanConnect comprises of four components as featured below –
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COMMUNICATIONS CLOUD
STAFF APP SELF-SERVICE
HUB DOCUMENTS
PORTAL AND APP
A unique solution built Managing the workflow Housing Insight’s goal is to
Providing tenants, applicants,
on the latest mobile setup for the communication work closely with our partners
staff, third parties and board
technologies which is taking place in the to provide innovative solutions
members access to all
empowering staff. PanConnect system. that meet the current and
relevant information.
future needs of the sectors.
WATCH VIDEO, VISIT WATCH VIDEO, VISIT WATCH VIDEO, VISIT WATCH VIDEO, VISIT
housing-insight.co.uk/ housing-insight.co.uk/ housing-insight.co.uk/ housing-insight.co.uk/
staff-app self-service-portal-app communications-hub cloud-documents
REQUEST DEMO, EMAIL US: sales@housing-insight.co.uk
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CUSTOMER JOURNEY
VOIDS PanConnect uses the key components to deliver standard solutions
(modules) for all the steps of the customer journey.
LETTINGS
MAKING A
REQUEST VIEW CLOUD
DOCUMENTS
NEIGHBOURHOODS
APPLICANT
REQUESTING
HELP /
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RENTSCONNECT
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BROUGHT TO YOU BY
STAFF APP
PanConnect’s STAFF APP is a unique solution
built on the latest mobile technologies which
is empowering staff.
Through a secure cloud provision, it provides
two-way integration with back-office systems –
delivering fast, location-specific information to WATCH VIDEO, VISIT
mobile users and seamlessly pushing captured housing-insight.co.uk/
staff-app
information back to core back-office systems.
Multiple back-office data extractions, secure local data caching and offline working with clear task guidance and digitalised customisable tasks and
forms, enable staff to view specific information, based on the role-based security built into the system, whilst in the field. Write-backs to back-office
systems ensures staff have confidence that important contextual information covering visits and appointments are updated in real-time.
Staff can carry out tasks quickly and efficiently whilst delivering an outstanding customer experience and the organisation benefits from enhanced
productivity in the office and in the field.
VOIDS LETTINGS ASB COMPLIANCE ESTATES
PanConnect’s Voids module helps get a PanConnect’s Lettings Module manages PanConnect’s ASB Module case manages PanConnect’s Compliance Module PanConnect’s Estates Module manages
void property ready to let in the shortest the process of carrying out a viewing and ASB and Complaints allowing your manages all aspects of compliance in all aspects of the estate inspections from
time possible. At the time notice is given completing all the paperwork required staff to update information (including the sector from ensuring compliance scheduling an inspection by street/block/
a pre-inspection can be automatically digitally (including tenancy agreements) so uploading pictures) and change the status documentation is completed, automating patch through to notifying the relevant
scheduled followed by a full inspection after that staff time can be made more efficient of the case while in the field. Knowing checks on any paperwork uploaded to the party (inside the organisation or outside)
keys have been returned, any repairs work and back-office systems updated from the everything about the case while talking system to ensure all fields are completed that there is something wrong that needs
logged and monitored getting the property digital forms completed onsite, even when to the residents and having access to key correctly, scheduling routine checks, to be sorted. Estate inspections use digital
back on the market as soon as possible. no internet signal is available. No need to information even when no internet signal is ensuring that any non-compliant issues forms to record information collected even
carry paper to viewings and filling in the available helps reduce the time to bring the are resolved and not forgotten about, when no internet signal is available and
same information multiple times or asking case to a satisfactory conclusion. through to storing compliance documents push out the information updating back-
for information that you already have in that can be made available to staff and office systems or third party applications
your back office systems. customers or third parties where required. where required when an internet signal is
Each organisation can decide how much detected.
functionality is required for them.
REPAIRS AND MAINTENANCE NEIGHBOURHOODS RENTSCONNECT CARE & SUPPORT END OF TENANCY
PanConnect’s Repairs and Maintenance PanConnect’s Neighbourhoods Module PanConnect’s RentsConnect Module PanConnect’s Care & Support module PanConnect’s End of Tenancy Module
Module manages all aspects of a manages (digitally) all paperwork required manages all aspects of customer arrears. has been developed, in partnership with, manages the process when the tenancy
customer’s repair from logging a repair while staff are out in the neighbourhoods, The module analyses customers payment and designed by, people in the Care and ends.
for the customer to scheduling an meaning that staff have all the information behaviours to identify which customers Support sector. Key Features Include:
appointment and collecting details of the required to answer customer enquiries need to be contacted and prioritise these •R eferral: Initiated at any time, collecting
work carried out. at the first point of contact. Staff can customers for you in a list that can be key information and documents.
complete all paperwork they need digitally further sorted and filtered even when • Start of Support: Assigning
without worrying whether they have no internet signal is available. Real-time accommodation (where required),
brought out the correct form with them updates mean that your list is always up to assigning key workers and carrying out
and also whether they have an internet
signal available.
date and using our workflow tasks engine
the process of speaking to the customer
risk assessments as well as agreeing on a REQUEST DEMO,
support plan.
and helping them manage their arrears can • Case Management: Support Plan / EMAIL US:
all be managed through PanConnect. Needs assessments followed step by step,
highlighting each area of risk in more detail. sales@housing-
Used across all business areas and functions including Housing Services,
• Risk Management: Stages of risk are insight.co.uk
generated, and digital forms generated to
Rents, Voids, Repairs & Maintenance and inspections it is the one solution assess the risk into categories.
•R eporting: Reporting from different areas
to unite an organisations workforce. gives an easy view of targets and support
areas.
SELF-SERVICE PORTAL & APP
PanConnect SELF-SERVICE PORTAL AND APP
gives tenants, applicants, staff, third parties
and board members, etc., access to all relevant
information based on their security role and
login credentials.
This includes tenancy information, rent account, WATCH VIDEO, VISIT
key documents, local events and tasks that need housing-insight.co.uk/
self-service-portal-app
to be carried out. The portal is customisable to
each client, from the navigation process to forms
and environment branding.
With intuitive features such as
transaction breakdowns in mini
statements, allowing tenants to
keep track of payments on their
account and a fully functional
budget calculator.
Payments can be made using
multiple payment gateways APPLICANT TENANT
and repairs can be logged PanConnect’s Applicant Portal has been designed to allow PanConnect’s Tenant Portal is a central secure location
and booked directly with third Applications for Housing to be fully managed through the accessed either via the web or through the App giving
parties reducing time spent web portal. From registration, uploading key information tenants access to key information and documents as well
and documents required through to viewing key as a whole range of other features customised around the
arranging times and dates to documents and digital signup. If required the Applicant needs of the tenant.
suit all parties. portal can link to the PanConnect Lettings module on
the Staff App to deliver digital sign-ups at the viewing
stage of the process. The Applicant Portal saves time and
With the integration of Live Chat duplication of data and can automatically lead into the
Tenant Portal after the tenancy has been confirmed.
assistance and bespoke messaging
to the portal users have a full
communications suite at their
fingertips.The added ability to
upload documents such as pictures,
signed agreements, and diaries can
be officially logged and passed to
appropriate staff in the organisation
to action.
Accessible through Social Media
links to the online portal or via free
downloadable Apps for iOS and PEOPLE STAKEHOLDER
Android, customers are now able to PanConnect’s People Portal is a central secure location PanConnect’s Stakeholder Portal is a central secure
create multiple points of access for accessed either via the web or through the App giving location accessed either via the web or through the
Supported People access to key information and App giving all stakeholder (Partners, Contractors, Board
all users. documents as well as a whole range of other features members) access to key information and documents as
customised around the needs of the supported customer. well as a whole range of other features including listing
tasks to be carried out by the stakeholder.
REQUEST DEMO, EMAIL US:
sales@housing-insight.co.uk
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COMMUNICATIONS HUB
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PanConnect’s COMMUNICATIONS HUB
manages all communication from and to the
PanConnect system.
There are different forms of communication that
take place within PanConnect and via different
media (e.g. email, text and portal messages). WATCH VIDEO, VISIT
housing-insight.co.uk/
communications-hubThe communication hub ensures that the communication is managed according to the PanConnect workflows setup for the communication taking place. 2-WAY SMS PanConnect’s 2-way SMS Module delivers automated workflows using text and email. Workflows can be triggered automatically from back-office triggers that send text messages out with options to reply. Where a reply to a text comes in the workflow continues allowing text messages to be sent as replies and/or emails sent out based on the incoming text message. Workflows can also be triggered by text messages coming in (e.g. “BAL” returning current balance linked to incoming text’s number) as well as ad-hoc messages sent out to individuals or groups at a time of your choosing (e.g. Christmas closing message on 20th Dec created and scheduled ahead of time). REQUEST DEMO, EMAIL US: sales@housing-insight.co.uk
CLOUD DOCUMENTS
PanConnect CLOUD DOCUMENTS allow
your staff and customers to have access to
back-office documents through the Self-
service Portal and Staff App 24×7 – day, night,
weekends and bank holidays.
Cloud Documents is the interface between
your document store (e.g. SharePoint or EDM)
and PanConnect. It allows documents to be WATCH VIDEO, VISIT
housing-insight.co.uk/
uploaded to our cloud temporary or permanent cloud-documents
storage holding the documents there until
they are required by either the Staff App or Self-
Service Portal.The PanConnect Cloud Documents works with documents created by PanConnect, uploaded from the back office
(e.g. network drive, MS Sharepoint or third party EDM) or uploaded from the Staff App or Self-service Portal.
PORTAL DOCUMENTS MOBILE DOCUMENTS
PanConnect Cloud Documents allow documents that are PanConnect Cloud Documents allow documents that are
stored on Azure to be shared with all stakeholders through stored on Azure to be shared with all staff through the Staff
the portal based on role-based security. App based on role-based security.
Key compliance documents can be shared with tenants All documents can be stored and shared securely and
or partners as well as board papers shared with board synchronised with your back-office document store.
members.
All documents can be stored and shared securely and
synchronised with your back-office document store.
REQUEST DEMO, EMAIL US:
Centrally controlled sign-in’s and role-based security allows you to control who has access to which document.
sales@housing-insight.co.uk
Cloud documents is a secure environment for all your documents whoever needs to have access to them.TESTIMONIALS
“
Regenda Homes colleagues
“ “
have had the ability to work in an The solution has seen a In an independent survey, our
agile way for a while but it’s has number of changes and customer Self-service Portal App
not been efficient. Our previous improvements since we received a 100% satisfaction rating
solution was disjointed across first implemented but for
several software platforms and Livin Housing
us the fact that we have the
the supplier support was poor. ability to pull up tenant and
Implementing PanConnect will property information off line
give us one software application. and be able to build our own
It will allow us to standardise our forms is invaluable. Housing
devices. Our users will have a Insight’s customer portal, IOS
simple view of data and forms. and Android Apps offerings
Integration to the back office have also significantly
systems will be standardised enhanced our tenant self-
and easy to manage. What has service proposition and the
pleased us the most is that we second generation of the
have found Housing Insight to be portal provides one of the
a very competent supplier and best tenant interfaces I’ve
an excellent partner. They are come across.
keen to understand our business
and ensure the solution meets the Bron Afon
needs of our internal customers Community Housing
and their customers.
The Regenda Group REQUEST DEMO, EMAIL US:
sales@housing-insight.co.ukGET IN TOUCH
We look forward to hearing from you.
Housing Insight
Compass House
Vision Park, Histon
Cambridge CB24 9AD
REQUEST DEMO, EMAIL US:
Call us on sales@housing-insight.co.uk
+44 (0)208 191 7050
Email us
sales@housing-insight.co.uk housing-insight.co.ukYou can also read
