SUMMIT AFRICA 2018 - 7th -8th August 2018 Southern Sun Montecasino, Fourways Johannesburg, South Africa - Security News Network Magazine
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SUMMIT AFRICA 2018 7th -8th August 2018 Southern Sun Montecasino, Fourways Johannesburg, South Africa
SPEAKERS
Dimitri Kanellopoulos Jennifer Bezuidenhout
Channel Leader, Middle East & Africa Director & Senior UX consultant
NCR Corporation VIGA
Eddy Mabuza
Wayne L. Hull Director
Managing Director Ndende Technologies
Accenture Digital, Africa
Kurt Burger
Sales Manager
Jim Tomaney Bytes Systems Integration
Chief Operating Officer
Renovite Technologies Inc
Mzukisi Risi
Solutions lead, MEA
Entersekt
Yury Rakov
Technical Account Manager
Kaspersky Lab Dr Jacques Ludik
Founder & Ceo, Cortex Logic
Founder & President, Miia
Brian Richardson
CEO
Wizzit International
Mike PerK
Managing Director
WWC
Petrus Venter
CEO
Ethniks Systems
Philip Helberg
Solutions Consultant
Bytes Managed SolutionsTEA & COFFE BREAK
DAY ONE AI TRENDS: THE LATEST BUZZ —
TAKING A MARKETPLACE APPROACH AND THE LIKELY BENEFITS FOR
TO BANKING BANKS AND CONSUMERS
Businesses in a wide range of industries face Financial institutions are exploring AI to help
specific pain points and banks realize this. A them in several areas: to reduce costs,
valuable opportunity exists for banks of all sizes to enhance revenue, eliminate fraud and improve
offer services to resolve these issues, but lacking the customer experience. Some industry
technology and compliance concerns handcuff the pundits believe that banks could net billions in
financial industry from developing such solutions. savings by implementing AI solutions.In this
For this reason, banks must deeply understand session, you'll learn what banks are doing
what innovation entails and what it means to remain today with AI, and how they and their
compliant while offering new, innovative products customers can benefit from it.
and services. Banks can empower the delivery of
next-generation banking services, meeting market HOW BANKS CAN BETTER SERVICE
needs across multiple verticals and delivering THEIR CUSTOMERS IN A DIGITAL
concrete benefits to both businesses and WORLD
consumers.In this session will examine the
As more consumers turn to smartphones for
challenges, such as compliance concerns and
simple banking transactions, they've come to
inflexible banking systems that hinder financial
expect the same modern experience at a bank
institutions from developing innovative products
branch. What more can banks do to help their
and services. However, recent advancements in
customers? What is the future of customer
technology can be the bridge to overcome such
interaction in the digital age?
obstacles and discuss how banks can accomplish
this.
HOW TO KEEP CASH-CARRYING
PREPARING FOR THE WINDOWS 10 COSTS DOWN AND CASH-
MIGRATION CARRYING CUSTOMERS HAPPY
Wait. What? Wasn't Windows 7 migration just a
year ago or something? Despite the growing influence of digital
It might seem that windows 7 migration was just a technology in banking and payments,
year ago or something (and for some late-to-the- consumers' attachment to cash is likely to die
game institutions, it might even be true). hard. In fact, cash is projected to grow at the
Nevertheless, Microsoft will be sunsetting Win 7 rate of 2.5-3 percent per year well into the
support in 2020, and now is the time to start 2030s, when its use will begin to wane. In the
mapping the path to Win 10.In this session, you'll meantime, the challenge for banks is to make
get the information you need to do just that. And sure that cash is readily available to customers
importantly, you'll learn how to use the new OS to and relatively inexpensive to manage.
your competitive advantage by creating a richer
user experience.HOW MOBILE-FIRST CONSUMERS
ARE CHALLENGING BANKS TO AFTERNOON BREAK
INNOVATE QUICKLY
HOW CAN TRENDING TECHNOLOGIES
Consumers these days expect their mobile ENHANCE THE CUSTOMER
experiences to be intuitive and smooth. EXPERIENCE?
Companies such as Amazon, Starbucks and
Uber have changed consumers' expectations The Internet of Things is all the rage these
on mobile.That said, banks still lag behind as days, but how does it fit into the branch
services such as mobile-account opening experience? The IoT is just one of the tech
sometimes still require a visit to a bank branch. trends banks should be monitoring, along with
What are the steps needed to take to provide artificial intelligence, chatbots and big
mobile experiences on par with the biggest
retail brands?
END OF DAY ONE
LUNCH BREAK DAY TWO
HOW TO TURN CUSTOMER
MOBILE BANKING: WHAT MORE CAN
RELATIONSHIPS INTO PARTNERSHIPS APPS DO?
Privacy. Technology. Transparency. Security. What more should financial institutions add to
Convenience. Control. their apps to better serve the customer and
In a new age of banking that puts account more clearly differentiate from the competition?
holders in the driver's seat, how can a bank
possibly reconcile all of these demands, TABLETS: EMPOWERING CUSTOMERS
particularly when one (convenience, for AND FREEING EMPLOYEES
instance) comes into conflict with another
(security, for instance)? Digital solutions and touch points help retail
One thing is certain: Getting the balance right banks bring their brand to life in their branch
will require banks to think of themselves as locations—bridging the digital with the physical.
customer partners — and not simply as service The use of tablets in branches, either as self-
providers. serve tablets for customers or in the hands of
retail bankers, has proliferated. In this session,
THE KEY TO SUCCESSFUL BRANCH we'll look at how tablets in banks can be used to
TRANSFORMATION engage customers, provide a more
personalized experience, provide on-the-spot
Advanced self-service capabilities and assistance, increase efficiencies, and generate
innovative new business processes are fine cost-savings for branches.
and good, but if your employees aren't buying
the concept of tech-driven service delivery, you
can be sure they're not selling it, either. Some TEA & COFFE BREAK
never will, but others just need effective tools
and training to come up to speed.In this PLAYING WITH THE 'PAYS': CAN BANKS
session, you'll learn how the most successful WIN AT THE MOBILE WALLET GAME?
branch transformations have turned tentative As mobile payments gain traction with
employees into enthusiastic tech consumers, what should Banks do to
ambassadors. encourage adoption of their products and
ensure a first-rate customer experience?ACCLIMATING CUSTOMERS TO ENGAGING CUSTOMERS THROUGH
SELF-SERVICE BRANCH TRANSFORMATION AND
THE ATM CHANNEL
The banking industry talks about “driving” users to
self-service channels. But customers are not cattle Branch transformation isn't any one thing: It's
and, when treated as such, tend to get huffy and not universal bankers with digital gadgets; not
take their business elsewhere. “Acclimating” might sleek self-service devices capable of almost
be a better term. Learn how smart bankers are any teller function; not IT systems that make
easing account holders into self-service channels everything work like magic. It's all of these
and earning the added benefit of deeper customer things, all revolving around the customer. Learn
relationships. how one bank developed a comprehensive
transformation strategy and pulled it off
beautifully.
ATMS VS. SELF-SERVICE DEVICES:
SIMILAR BUT FAR FROM THE SAME' SHARING THE SANDBOX: HOW
Put differently, all ATMs are self-service devices,
FINTECHS AND BANKS ARE 'PLAYING
but all self-service devices are not ATMs. However NICE'
there is some confusion about definitions and Banks are starting to join forces with fintech
distinctions between the two.This session will sort providers as a strategy for rapidly acquiring
out the differences and provide background on the digital expertise. What should an institution
pros and cons of various machine types; look for in an acquisition? And what is the best
functionality, software, connectivity and security way to ensure that a new fintech partner will
issues; and emerging technology trends that will benefit both the bank and its customers?
either make today's models increasingly useful or
ultimately obsolete.
AFTERNOON BREAK
WHAT MAKES A BRANCH
FRICTION-FREE MOBILE BANKING:
TRANSFORMATION CLICK WITH
THE KEYS TO CREATING
CUSTOMERS?
IRRESISTIBLE CUSTOMER
The presenter in this session will deconstruct EXPERIENCES
successful transformation projects to identify The mobile app is fast becoming the banking
the basic concepts and important “extras” that vehicle of choice — not only for millennials, but
contribute to a superior consumer experience. also for “fast followers” in the boomer
Topics will include: d e m o g r a p h i c . If y o u r m o b i l e b a n k i n g
Ÿ Evolving role of the branch transaction set isn't friction-free, you can
Ÿ Customer demographics eventually expect a customer loyalty meltdown.
Ÿ People and skill sets needed Today, remote deposit capture is a “must-have”
Ÿ Footprint (right-sizing) and features such as biometric login, account
Ÿ Technology opening, appointment scheduling and even
Ÿ Amenities mobile payment are in increasing demand.
LUNCH BREAK END OF DAY TWOREGISTRATION FORM
Bank Customer Experience Summit Africa
7th -8th August 2018
SOUTHERN SUN MONTE CASINO
Please complete this booking form for bookings to the above event and fax it to:
Email daniel@securitynewsnetwork.co.za ATT: DANIEL
Conference /Workshop R9, 990.00 South African Rands
Please note: All fees include lunch, refreshments (non-alcoholic) and conference/workshop Material
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TERMS AND CONDITIONS
CANCELLAIONS AND TRANSFERS
The conference Documentation and a 50% refund or payment will be granted or required for cancellations received more than 7 days before the event. The full fee is payable
for all cancellations received less than seven days before the event. A full refund will only be granted for cancellation received 21 days or more before the event and must be
in writing. A substitute is welcome. Please do notify this office of any change.
.RIGHT OF ADMISSION RESERVED
DHC reserves the right to refuse admission where evidence of payment in full cannot be shown.
FEES DO NOT INCLUDE ACCOMMODATION, AIRFARE OR TRANSFERS. Delegates should make arrangements well in advance and may call us s hould they require
assistance on making such bookings
7th -8th August 2018
Southern Sun Monte Casino
Johannesburg South Africa7th -8th August 2018 Southern Sun Montecasino, Fourways Johannesburg, South Africa
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