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Disability Inclusion Action Plan 2017-2021
2 3
Document Purpose Contents
The Canterbury-Bankstown Council Disability Inclusion Action Plan 2017-2021 4 Message from the Administrator and Interim General Manager
outlines Council’s commitment to improving opportunities for people with 5 Definitions
disability of all ages to access the full range of services and activities available
in the community. 6 Focus Areas
The Action Plan is identified as an Action under the Community Strategic Plan 7 Acronyms
– Canterbury-Bankstown Vision 2023, (People, particularly strategies 1.1.1, 1.2.1, 8 The Benefits of Inclusion
1.3.1, 1.3.2, 1.3.4, ), and the Delivery Program (People). 9 Strategic Context
10 Policy Context
Document Identification
12 Community Profile
Disability Inclusion Action Plan, 2017-2021
13 The Planning Process
Acknowledgement of Country 15 What we did
The City of Canterbury Bankstown would like to show our respect and 16 Survey and Consultation Outcomes
acknowledge the Aboriginal Traditional Custodians of the Land, The Daruk and
18 How we will Foster Positive Attitudes and Behaviours
Eora People, and pay our respects to their Elders past, present and future.
20 How we will Create Liveable Communities
22 How we will Increase Opportunities for Employment
cbcity.nsw.gov.au 23 How we will Improve our Systems and Processes
24 Monitoring, Evaluation and Ongoing Consultation,
Risk Management and Funding the Plan
25 The Plan
Disability Inclusion Action Plan
Disability Inclusion Action Plan
4 5
Message Definitions
from the
Administrator Inclusion
and Interim
Inclusion is the process whereby every person (irrespective of age, disability,
gender, religion, sexual preference or ethnicity) who wishes to can access and
General Richard Colley Matthew Stewart
participate fully in all aspects of an activity or service in the same way as any
other member of the community.
Manager Administrator Interim
General Manager Disability
The definition of disability applied in this document includes both definitions
The City of Canterbury Bankstown is delighted to present its Disability provided by the Disability Inclusion Act (NSW) 2014 and the Disability
Inclusion Action Plan. Discrimination Act (Commonwealth) 1992.
In Australia today more than 4 million people have some form of disability. The Disability Inclusion Act (NSW) 2014 defines disability as including a:
That’s 1 in 5 people. They are our sons and daughters, our parents and long-term physical, psychiatric, intellectual or sensory impairment that, in
grandparents, and our friends and neighbours, and we must do all we can to interaction with various barriers, may hinder the person’s full and effective
empower them in all aspects of their lives. participation in the community on an equal basis with others.
And yet, the reality is that far too often, our society has failed to recognise The Disability Discrimination Act (Commonwealth) 1992 defines disability as:
people’s specific needs and this has, tragically, resulted in a debilitating
• The total or partial loss of the person’s body or mental functions;
feeling of isolation and marginalisation.
• The total or partial loss of a part of the body;
We simply cannot accept the continued existence of barriers, whether
physical or social, that prevent people living with disability to fully integrate • The presence in the body of organisms causing disease or illness;
into our society. • The malfunction, malformation or disfigurement of a part of the
This Plan, therefore, is a reminder that we should all be able to live our lives as person’s body; and
engaged, productive, and full participants in our community. It promises equal • A disorder or malfunction that results in the person learning
Disability Inclusion Action Plan
Disability Inclusion Action Plan
access, fairness, and reflects Council’s commitment to promote positive differently from a person without the disorder or malfunction.
change for every resident and visitor, including those living with disability.
In celebrating this important milestone, let us reflect on the courage and
dedication of all who made this achievement possible, and renew our
commitment to inclusion and opportunity for all.6 7
Focus Areas Acronyms
The NSW Government has identified four focus areas where significant ADA Anti- Discrimination Act
barriers to access and inclusion will be addressed. These are: CALD Culturally and/or Linguistically Diverse
Attitudes and Behaviours - attitudes and behaviour of community towards CSP Community Strategic Plan Canterbury-Bankstown 2023
people with disability which may result in limiting access to employment and/
DDA Disability Discrimination Act 1992 (Commonwealth)
or opportunities to contribute to social, economic and cultural life.
DIAP Disability Inclusion Action Plan
Liveable Communities - covers areas such as universal housing design,
access to transport, community recreation, council policies and social LGA Local Government Area
engagement. NDIS National Disability Insurance Scheme
Employment - increasing the employment rates of people with disability. NGO Non-Government Organisation
Systems and Processes - improving the systems and processes that enable
people to access services and supports they need in the community.
Examples include providing information in a range of
formats, or making processes such as registration
(for a service) or complaints simpler.
Disability Inclusion Action Plan
Disability Inclusion Action Plan8 9
The Benefits of Inclusion Strategic Context
Most people will experience some form of disability in their lifetime. If our The City of Canterbury Bankstown will be developing a Community Strategic
attitudes are inclusive, our environment accessible, our workforce diverse and Plan (CSP), based on extensive community consultation that will set out the
our processes user friendly; everyone benefits. broad long term (10 year) objectives of the community.
In order to put this broad plan into action, the Council has a Delivery Program
spanning four years and Operational Plans spanning one year. Progress is
reported by operational performance measures and is reviewed at least every
six months.
The diagram on the next page shows how the DIAP relates to other key
polices/ plans within the Council structure.
Community
Strategic
Plan
10+ Years
Resourcing
Stragtegy
Disability Long Term
Inclusion Financial
Action Plan Planning
4 Years Workforce
Management
Planning
Asset
Management
Delivery Planning
Community Program
Engagement 4 Years
Disability Inclusion Action Plan
Disability Inclusion Action Plan
Operational
Plan Perpetual
1 Year Monitoring and
Review
Annual
Report10 11
Policy Context
People with disability have the same rights to choose how they live their lives,
to access opportunities, and to enjoy the benefits of living and working in
our society as all residents do. In recent years, there have been significant
changes to law and policy in Australia aimed at ensuring the rights of persons
with disabilities are upheld and protected. A core principle throughout is to
consult with people with disability and to build strategies around what is of
most importance.
The Disability Inclusion Act 2014 (NSW) provides the legislative framework to
guide state and local government disability inclusion and access planning. The
Act supports people with disabilities to access:
• The same human rights as other members of the community and that
governments and communities have a responsibility to facilitate the
exercise of those rights;
• Independent, social and economic inclusion within the community; and
• Choice and control in the pursuit of their goals, the planning and delivery of
Source: Disability Inclusion Action
their supports and services. Planning Guidelines Local Government
Canterbury-Bankstown Council is required to link the DIAP to the NSW
Government Inclusion Action Plan specifically addressing the four focus Other legislation which has relevance to the delivery
areas: includes:
• Fostering positive attitudes and behaviours; • Commonwealth Disability Discrimination Act 1992 (DDA)
• Creating liveable communities; • Commonwealth Disability (Access to remises- Buildings) Standards 2010
• Supporting access to meaningful employment; and • NSW Anti-Discrimination Act 1977 (ADA)
Disability Inclusion Action Plan
Disability Inclusion Action Plan
• Improving access to mainstream services through better systems and • Local Government Act 1993 and Local Government (General)
processes. Regulation 200512 13
Community Profile The Planning Process
Total Population 350,983 1. Council commitment
Canterbury-Bankstown Council committed to developing a Disability Inclusion
Population of people who need Action Plan in 2016.
assistance: 18,520
Which is 5.28% of the population 2. Internal processes
(Source: id. Community) All levels of management were informed of the plan, and within Council,
4.72% of the Canterbury-Bankstown population managers were asked to provide feedback on what currently supports
have a profound or severe disability inclusion, areas for improvement and make suggestions on strategies and
actions in the plan.
8.44% of people living in Canterbury- Bankstown
over 15 years of age receive unpaid assistance
3. Established a reference group
Of the people who need assistance… A reference group made up of previous access committee members was
established to contribute their feedback to the plan.
69.05% need income support
13.58% have a carer 4. Community surveys
6.13% attend day services Three survey formats were distributed across Canterbury-Bankstown,
8.02% receive home maintenance and including adult and touth, child and family and easy read.
modifications The surveys were open for approximately six weeks and were available at
(Source: Social Health Atlas of Australia) libraries, community centres, Council Administration and online. Surveys
were also sent to individuals, available at major events and delivered to local
We have an ageing population... schools. A combined total of 111 surveys were completed; adult survey total 50,
9.97% are 60 and over child and family total 30 and easy read total 31.
Disability Inclusion Action Plan
Disability Inclusion Action Plan
We speak 128 languages... 5. Community consultations
Arabic Community consultations were held throughout February, with ten sessions
English held across Canterbury-Bankstown. Additional sessions were held for specific
Greek culturally and linguistically diverse groups, and two sessions were open to
Mandarin disability service providers.
Vietnamese
(Source: id. Community)14 15
What we did
6. Strategies and actions Development of the Plan Community
Draft strategies and actions were developed by Council staff based on The Disability Inclusion Action Plan consultations
feedback from the consultations and surveys. 2017-2021 (DIAP) has been developed
with extensive consultation
CALD specific
7. Exhibition with people with disability, their
supporters, services and others.
consultations
The draft plan was placed on public exhibition so that the community could
provide feedback on the plan. Where ever possible, the suggestions
provided by people with disability Disability service
to increase inclusion have been provider consultation
8. Launch
incorporated directly into the plan.
The final version of the plan was launched and sent to the Disability Council of Other strategies require Council
NSW. to work in partnership with other One on one sessions
agencies or levels of government. as requested
Consultation strategies used to
gather the input of people with
disability included: Advertisments in
• Input by Canterbury-Bankstown
local newspapers
Council reference group
• An adult/ youth and children/ Emails to
families paper based and online distribution lists
survey
• A paper based easy read survey
Disability Inclusion Action Plan
Disability Inclusion Action Plan
• Community consultations Media release16 17
Survey and Consultation
Outcomes
Attitudes and Behaviours Employment
What the Community Told Us What the Community Told Us
• Our staff need to be trained in communicating effectively with people with • Council should create more opportunities for employment of people with
different types of disability; disability;
• Council needs to create accessible documents; • Advertising needs to be more widely available;
• Parents would like greater awareness of the specific needs of children who • People would like to apply for jobs using different formats and;
are on the autism spectrum; • Council needs to actively encourage people with disability to apply for jobs.
• You would like Council to help the community understand the challenges
people with disability experience; Systems and Processes
• You appreciated the friendliness of many business owners and; What the Community Told Us
• You would like to work with businesses to promote inclusion. • Council website needs to be easy to use and navigate;
• Information and forms need to be available in alternative formats where
Liveable Communities appropriate;
What the Community Told Us • Community consultation processes need to be inclusive of people with
• There needs to be improved access to Council buildings; disability and;
• Council should provide more adult change tables in public toilets; • Council needs to have easy processes for finding and providing
information.
• We need improved paths and ramps and surface indicators;
• Accessible parking needs to be wide enough, well located and monitored
better;
Disability Inclusion Action Plan
Disability Inclusion Action Plan
• Council needs to provide more seating and shade;
• Events needs to be planned with consideration of diverse needs;
• Local clubs, playgrounds and sports need to be more inclusive and
accessible;
• There needs to be more information about features of open spaces;
• There needs to be more inclusive activities at libraries and art centres; and
• Service desks at Council buildings.18 19
How we will Foster Positive How we will
Attitudes and Behaviours Create Liveable
Ensure the Customer Experience is Inclusive
Communities
• Council will ensure its buildings have accessible features;
Upgrade our Buildings and
• Council staff will undertake inclusion and disability awareness training; and Footpaths
• Council will offer training to staff in alternative forms of communication. • Council will prioritise work on access
issues in our buildings;
Increase Awareness of Disability within Council
• Council will maintain its hearing loop
• Council staff will undertake disability awareness training at induction; systems in our buildings;
• Council will host an open forum to discuss diversity and inclusion; and • Council will consult with people with
• Council will provide an inclusion guide to all staff. disability at the design stage;
• Council will audit foot paths at key
Increase Awareness of Disability Within the Community destinations; and
• Council will deliver disability specific community initiatives; • Council will prioritise work where access issues exist.
• Council will update its accessible business guide; and
• Council will deliver safety awareness sessions for people with disability.
Ensure our Parks are Inclusive
• Council will audit and prioritise work where access issues exist;
Ensure People with Disability can Participate • Council will increase the number of Changing Places amenities;
• Council programs actively encourage people with disability to attend; • Council will work with local organisations to provide a sensory garden; and
• Council will ensure promotional material represents a diverse group of • Councill will publicise features of open spaces.
people; and
Disability Inclusion Action Plan
Disability Inclusion Action Plan
• Council will offer training to library, leisure and aquatic and arts centre staff Improve our Parking, Bus Stops and Shelters
on delivering inclusive programs for children with disability. • Council will audit and prioritise key destinations for upgrade;
• Council will install directional and hazard surface
indicators at bus shelters; and
• Council will audit and upgrade our accessible
parking bays.20 21
How we will Create Liveable How we will Create Liveable
Communities Communities
Make our Events Inclusive and Accessible Provide Flexible Council Services
• Council will provide accessible parking at major events; • Council will implement “access and equity” services for residents; and
• Council will provide event information on accessibility features; • Council will provide alternative formats and services for rubbish collection.
• Council will ensure continuous paths in, around and out of the venue;
Increase Awareness of Accessible Facilities and Venues
• Council will provide accessible toilets at major events;
• Review and provide signage at key destinations; and
• Council will ensure there is adequate shade and rest spaces; and
• Council will produce and publicise a mobility map.
• Council will offer interpreters and translators at major events as required.
Improve Accessibility at Leisure and Aquatic Centres
• Council will provide hoists at all pools;
• Council will increase the number of adult changing facilities;
• Council will increase ramp access in pools; and
• Council will provide signage promoting access features.
Design Accesssible Programs at Libraries and Art Centres
• Council will introduce accessible activities and programs;
• Council will provide audio books
at all libraries; and
Disability Inclusion Action Plan
Disability Inclusion Action Plan
• Council will provide resources
and offer inclusion and disability
awareness training to volunteers.22 23
How we will Increase How we will Improve our
Opportunities for Employment Systems and Processes
Increase the Employment Rate of People with Disability at Update processes to Reflect Universal Design Princicples
Council • Council will update the Development Application form to require a
• Council will actively encourage people with disability to apply for positions; mandatory access report with all commercial building applications.
• Council will offer student placements; and
Provide Information in a Range of Formats
• Council will undertake department reviews to identify opportunities for
improved flexibility. • Council will develop a policy for requesting alternate formats; and
• Council will inform staff of procedures regarding requesting accessible
Making our Job Application Process Easier documents.
• Council will undertake a review of the current recruitment process;
Ensure Online Content is Easy to Use
• Council will provide staff with training on diversity and inclusion in
recruitment; • Council will ask for regular feedback;
• Councill will provide “conscious bias” training to supervisors; and • Council will have a dedicated access page listing access features; and
• Council will offer alternate application formats. • Council will provide audio, visual and other community languages.
Encourage Businesses Include People with Disability in Safety Discussions
to Recruit People with • Council will consult people with disability regarding safety issues; and
Disability • Council will review Council evacuation procedures and amend to reflect
• Council will partner with access needs.
disability employment
servcies to offer Improve Access to Council
Disability Inclusion Action Plan
Disability Inclusion Action Plan
education initiatives to Systems and Processes
local businesses. • Council will regularly review
processes used by the public; and
• Council will ask for regular
feedback.24 25
Monitoring, Evaluation and
Ongoing Consultation
The Disability Inclusion Action Plan 2017-2021 (DIAP) sits within the Delivery
Program, and will be linked to the forthcoming CSP, spanning all areas of that
plan.
Specific actions identified in the DIAP will be incorporated into the Delivery
Program and Operational Plans, and key outcomes for the DIAP will be
The Plan
collected along with other measures.
An important addition to the DIAP is that progress will be monitored by way of
consultation with people with disability.
Funding the plan
Council is already implementing many of the services, processes and
procedures which make Canterbury-Bankstown inclusive and accessible
for people with disability. However, where upgrades and maintenance need
to occur, these will be considered in the annual budgets, and may require
external funding.
Risk Management
Council acknowledges its legal responsibility to operating under the Disability
Discrimination Act.
All activities undertaken by Canterbury-Bankstown Council as a result of
the implementation of the Disability Inclusion Action Plan will undergo
Disability Inclusion Action Plan
Disability Inclusion Action Plan
risk assessments where applicable to ensure risks are identified, controls
implemented, and to provide appropriate strategies.Disability Inclusion Action Plan 26
FOCUS AREA 1: ATTITUDES AND BEHAVIOURS
Community Outcome 1: People of all ages with disability experience positive attitudes and behaviours from our staff, and feel
confident that their Council promotes and encourages these in the broader community
STRATEGY 1: Ensure the customer service experience reflects inclusive practices
ACTION OUTCOME RESPONSIBLE TIMEFRAME
Customer Service centres Hearing loops are available and functional in all Information Services Year 2
have accessible features Customer Service Centres
Customer Service
Captions are provided on all screens in the
Customer Service Centres
Provide counters at Counter is modified to ensure wheelchair and Works and Projects Ongoing
wheelchair accessible scooter accessibility
height Building- maintenance
Customer service staff Training provided annually Community and Cultural Services Ongoing
undertake inclusion and
disability awareness Staff feedback indicates increased awareness
training for phone and in and understanding of communicating with
person enquiries people with diverse needs
Provide staff training Alternative communication course is offered Human Resources Year 1
opportunities in alternative twice per year
forms of communication
Staff are equipped with a diverse communication
skill set
STRATEGY 2: Increase awareness of disability within Council
ACTION OUTCOME RESPONSIBLE TIMEFRAME
Provide disability and Staff register is maintained to record attendance Human Resources Year 1
inclusion awareness
training for all new staff as Resources and refresher training provided to
part of Induction existing staff
Staff feedback indicates an increased
understanding of disability related issues
Facilitate an annual open Number of staff attended Human Resources Year 2
forum discussion on a
number of diversity and Incorporated in the Balanced Agenda program
inclusion topics for all staff
to identify perceptions, Staff feedback indicates increased awareness of
barriers and opportunities diversity and inclusion in the workplace
to inclusion
Provide an inclusion guide Guide is developed and distributed Community and Cultural Services Year 2
to all staff
STRATEGY 3: Increase awareness of disability within the community
ACTION OUTCOME RESPONSIBLE TIMEFRAME
Deliver community 5 sessions delivered per year Community and Cultural Services Year 1
education initiatives in
partnership with local Community feedback indicates a greater
disability organisations awareness of disability related issues and
promoting awareness of inclusion
various types of disability,
including mental illness.
Update the former Missed Guide is distributed to local businesses in Community and Cultural Services Year 2
Business guide Canterbury Bankstown
Deliver a child focused Annual campaign increases community Children’s Services Year 1
campaign promoting awareness of inclusion of children with disability
inclusion
Regular meetings between Communication from Council includes images Communications Year 1
communications and which promote inclusion and diversity
community development
team to discuss increasing Council publications include images of people
visibility of people with with disability and articles educate about
disability in disability awareness
communications content
Disability Inclusion Action Plan
27Disability Inclusion Action Plan 28
Deliver safety education 5 sessions per year held in collaboration with Community and Cultural Services Year 1
sessions which include local emergency services
information on issues
experienced by people with People with disability have a forum to address
disability safety related concerns
STRATEGY 4: Actively engage people with disability for participation in Council activities
ACTION OUTCOME RESPONSIBLE TIMEFRAME
Council run programs Increased number of people with disability Community and Cultural Services Ongoing
include provisions for attending programs across Council
people with disability
Provide training to key staff Staff are trained in autism awareness Leisure and Recreation Year 2
in libraries, aquatic centres
and art centres to enable Staff feedback indicates increased awareness of Children’s Services
children and young people how to deliver autism friendly programs
with autism to be included Community and Cultural Services
in services and programs
Deliver community Activities are planned in consideration of people Community Engagement and Ongoing
engagement activities that with specific barriers to access Events
cater for the needs of
people with disability
Expand and promote the All leisure and aquatic centres operate with the Leisure and Recreation Year 1
companion card system for companion card
leisure and aquatic centres
across the LGA Increased access to leisure and aquatic centres
for people with disability
FOCUS AREA 2: LIVEABLE COMMUNITIES
Community Outcome 2: People with disability find it easier to access community buildings, places, and activities in the Canterbury-
Bankstown Local Government Area.
STRATEGY 1: Progressively upgrade council owned assets to reflect Universal Design principles
ACTION OUTCOME RESPONSIBLE TIMEFRAME
Where financially viable, Improved access to council owned buildings Property and Investment Ongoing
implement the priority
access improvements to Buildings
existing buildings identified
against Access to Premise Works and Projects
(2010) Standards, BCA and
DDA
City Plan
Undertake a holistic Audits reflect consideration of various aspects of City Design Ongoing
approach when auditing the universal design involving stakeholders as
accessibility of new and appropriate City Plan
existing works taking into
consideration various Works and Projects
infrastructural elements in
the surrounding Sustainable Future
environment
Compliance against Design Risk Assessment is updated to include City Design Year 1
Access to Premise (2010) section related to confirmation of Access to
Standards, BCA and DDA Premises (2010) Standards, BCA and DDA Works and Projects
is met at each stage of compliance
project design and
construction
Maintenance audits of Annual audit and maintenance register records Information Services Ongoing
hearing loops in libraries,
community centres and
senior citizen centres
Consultation with internal New buildings or assets which are due to be City Plan Ongoing
stakeholders ensure upgraded take into account the needs of people
universal design and with disability and where needed, people with City Design
inclusive principles are disability are consulted
Disability Inclusion Action Plan
29Disability Inclusion Action Plan 30
applied during the planning Works and Projects
and design of projects
Parks
Buildings
STRATEGY 2: Progressively expand council footpath network
ACTION OUTCOME RESPONSIBLE TIMEFRAME
Prioritise key destinations Progressive increase in number of footpaths Works and Projects Ongoing
that require new footpaths linking key facilities and service locations
and undertake work to City Plan
increase accessibility Compliance with DDA
Roads
Parks
Audit and prioritise key Annual increase in the number of kerb ramps Works and Projects Ongoing
destinations that require which meet AS 1428.1-2009 compliance
upgraded or new kerb City Plan
ramps and undertake work
Roads
STRATEGY 3: Ensure open spaces are inclusive and accessible
ACTION OUTCOME RESPONSIBLE TIMEFRAME
Prioritise works for Upgrades and modifications are made on all Parks Year 2
accessible park and new development or re-development to
outdoor furniture at all Australian Standards and in line with DDA City Design
Council facilities requirements
Buildings (trades)
Works and Projects
Where financially viable, People with disability have increased access to City Design Year 2
provide additional Changing Places facilities across the LGA
“Changing Places” Buildings
amenities at key public
buildings Parks
Works and Projects
Property and Investment
Leisure and Recreation
Identify opportunities for the Two sensory gardens exist in Canterbury Parks Year 4
provision of sensory Bankstown
gardens in key locations. City Design
Consultation has occurred with the community to
Work in partnership with determine most suitable location and Community and Cultural Services
local organisations when maintenance
these opportunities arise.
Establish a continuous Annual increase in the number of continuous Parks Ongoing
accessible thoroughfare pedestrian links between access points
from point of transport to City Design
parks and sportsgrounds,
e.g. from bus stop to Roads
football club
Works and Projects
Prepare park designs that All new parks are complaint with AS 1428.1- Parks Ongoing
comply with AS 1428 – 2009
Design for Access and City Design
Mobility
Works and Projects
Provide accessible park Compliant paths and ramps link path to Parks Ongoing
furniture with links between accessible furniture
paths and walkways to all Roads
new and upgraded parks
Works and Projects
Consider both spatial and Risk assessments determine that play spaces Parks Ongoing
physical barriers to ensure are safe
safety in designated play City Design
spaces
Review park signage to Parks signs comply with BCA Parks Year 2
ensure that they comply Ongoing
31
Disability Inclusion Action PlanDisability Inclusion Action Plan 32
with BCA requirements and Park signs are accessible for people with vision Buildings (trades)
to consider opportunities for impairment
Braille inclusion
STRATEGY 4: Improved access to parking, bus stops and shelters
ACTION OUTCOME RESPONSIBLE TIMEFRAME
Develop a list of priorities Council bus stops, shelters and parking bays are Works and Projects Ongoing
for improvements and accessible in line with Access to Premise
upgrades in regards to standards (refer to standard) and in line with Roads
access DDA requirements
City Design
Install directional and Annual increase in the number of bus shelters Works and Projects Year 3
hazard tactile ground across the LGA which are accessible and
surface indicators to bus compliant with DDA requirements Safety and Risk
shelters LGA wide
Roads
Accessible parking is Annual reduction in the number of complaints by Regulatory Services Ongoing
monitored by Ranger people with disability regarding illegal use of
Services to ensure accessible parking bays
appropriate use of the
resource
STRATEGY 5: Increased signage and alternative formats of signage in Canterbury Bankstown
ACTION OUTCOME RESPONSIBLE TIMEFRAME
Review, prioritise and install City Operations undertake review, DAC City Design Year 3
signage and tactile ground consultant reviews for priority and provides
surface indicators at key recommendations Works and Projects
destinations
Safety and Risk
Review of work is undertaken and recorded to
ensure correct installation Roads
STRATEGY 6: Council events are inclusive and accessible
ACTION OUTCOME RESPONSIBLE TIMEFRAME
Council events offer Business case/ event proposal stipulates Engagement and Events Ongoing
adequate number of number of accessible parking bays to be
accessible parking bays provided based on anticipated attendance
and pick up/ drop off
options
Promotion of events include Promotional material indicates accessible Year 1
information on accessibility features Engagement and Events
Information sheet developed for internal and
externally run events regarding access features
of venues
Events have continuous Business case/ event proposal identifies access Engagement and Events Ongoing
paths of travel in, around to, from and within the venue, including issues
and out of the venue regarding surface, gradient and lighting
Accessible toilet facilities Business case/ event proposal stipulates Community Engagement and Ongoing
are provided at major number of accessible facilities to be provided Events
events based on anticipated attendance
Events offer designated Major events provide viewing, rest and shaded Community Engagement and Ongoing
viewing, rest and shade areas that are accessible to people with Events
spaces disability
Interpreters, translators or People with diverse communication needs are Community Engagement and Ongoing
bilingual workers are made able to participate in major events Events
available at major events
as appropriate
STRATEGY 7: Ensure Leisure and Aquatic Centres are accessible
ACTION OUTCOME RESPONSIBLE TIMEFRAME
The development of the Leisure and Aquatics Strategy takes into Leisure and Recreation Year 1
new Leisure and Aquatics consideration the needs of people with a range
Strategy is inclusive, of disabilities, including provisions for physical
accessible and considers access, amenities and facilities
the needs of all the
community including people
with a disability.
Signage is installed at Signage is prominent, clear and includes visual Leisure and Recreation Year 1
leisure centre entrances images and accessible to people with vision
detailing access features impairment Community and Cultural Services
STRATEGY 8: Libraries and art centres offer a variety of programs and services to cater to diverse needs
ACTION OUTCOME RESPONSIBLE TIMEFRAME
Progressively increase the Information on accessible features, inclusive Community and Cultural Services Year 1
accessibility and inclusion programs and services are published on Council
Disability Inclusion Action Plan
33Disability Inclusion Action Plan 34
of libraries and art centres website
Increased number of workshops for people with
disability and/ or that provide adjustments for
people with disability to attend
Increased selection of Annual increase in the number of audio books Community and Cultural Services Ongoing
audio books are available available at all libraries
at all Canterbury-
Bankstown Libraries
Volunteers are provided All volunteers receive a resource pack Community and Cultural Services Year 1
inclusion and disability
awareness resources and
invited to attend induction
STRATEGY 9: Waste amenities and services are accessible
ACTION OUTCOME RESPONSIBLE TIMEFRAME
Consider accessibility All bins are upgraded as per work schedule City Design Ongoing
needs with the roll out of
new street and park litter Bankstown City Council Waste Avoidance and
bins Recovery Strategic Plan
Consider accessibility New developments assessed in line with Sustainable Future Ongoing
needs with the relevant DCP
development of waste and Waste Operations
recycling contracts and Register of details kept
services
Annual reduction in the number of complaints
received
Consider accessibility Publications use plain English and visual Sustainable Future Ongoing
needs with the representations and are available on the
development of education website
resources for waste and
recycling services and
events
Offer additional household On resident request with supporting evidence Waste Operations Ongoing
waste or recycling services from Doctor
to households that require
additional bin capacity for
medical needs (fees may Register of details kept
apply)
Regular renewal process
Promote free drop off Current information available on website Communications Ongoing
locations for safe disposal
of sharps Sustainable Future
STRATEGY 10: Increased awareness of accessible facilities and venues
ACTION OUTCOME RESPONSIBLE TIMEFRAME
Produce and publicise a Map is made available via website and in Information Services Year 1
Mobility Map which alternative formats and distributed at major
identifies accessible events Buildings
amenities, facilities and
sites across the LGA Parks
Roads
Leisure and Recreation
Community and Cultural Services
Safety and Risk
Ensure the long term plans Long term plans and strategies incorporate City Design Ongoing
and strategies for the City provisions for people with disability and reflect
consider and respond to universal design principles Development
the needs of the wider
Community including City Planning
people with disability.
Corporate Services
Disability Inclusion Action Plan
35Disability Inclusion Action Plan 36
FOCUS AREA 3: MEANINGFUL EMPLOYMENT AND ECONOMIC PARTICIPATION
Community Outcome 3: People with disability have greater access to employment opportunities with Council
STRATEGY 1: Increase the employment rate of people with disability within Canterbury Bankstown Council
ACTION OUTCOME RESPONSIBLE TIMEFRAME
Advertising of all roles Increased number of people with disability Human Resources Year 1
includes the statement employed by council
“people with disability are
encouraged to apply”
Offer five student Human Resources consult with Access Team on Human Resources Year 2
placement opportunities identifying placement opportunities across
annually council departments Community and Cultural Services
Ongoing department Issues identified are followed up by appropriate Human resources Ongoing
reviews are conducted in officer
collaboration with Community and Cultural Services
Department Manager and
Access and Inclusion team
to identity opportunities for Refer to Flexible Work Practices Policy and EEO
increased flexibility with
regard to location, hours,
working conditions and
additional support.
STRATEGY 2: Ensure application process is accessible and inclusive of people with disability
ACTION OUTCOME RESPONSIBLE TIMEFRAME
Review of job application Provisions are made to ensure processes Human Resources Year 1
methods and recruitment consider the needs of people with disability
processes is conducted Community and Cultural Services
Provide mandatory annual Human Resources Year 2
training on Diversity and Human Resources schedules supervisors for
Inclusion to supervisors sessions Corporate Development
regarding recruitment and
selection processes Register is maintained recording attendance
Provide “conscious bias” Human Resources schedules all supervisors for Human Resources Year 2
training annually for sessions
supervisors Corporate Development
Register is maintained recording attendance
Offer alternative formats for A variety of job application formats are offered to Human Resources Year 2
job applications potential applicants
STRATEGY 3: Encourage local businesses and organisations to recruit people with disability
ACTION OUTCOME RESPONSIBLE TIMEFRAME
Partner with disability Deliver 5 education initiatives annually to local Community and Cultural Services Year 1
employment services to businesses
deliver education for local
businesses
Disability Inclusion Action Plan
37Disability Inclusion Action Plan 38
FOCUS AREA 4: SYSTEMS AND PROCESSES
Community Outcome 4: People with disability find it easier to independently access the services and processes of Council
STRATEGY 1: Revise the development application process in relation to Access
ACTION OUTCOME RESPONSIBLE TIMEFRAME
Update application process Application form includes mandatory Development Year 1
to include mandatory specifications for undertaking Access Report
inclusion of accredited City Planning
Access Report with all
commercial development City planning undertake access reviews of
applications development applications
STRATEGY 2: Provide council information in a range of formats that provides best practice accessibility to services and support for
people with disability
ACTION OUTCOME RESPONSIBLE TIMEFRAME
Council documents and People with disability can request information in Corporate Development Year 1
information are provided in alternative formats and are presented with
accessible and alternative options to better meet their communication
formats upon request needs
Policy is developed for Policy is developed and implemented across the Corporate Development Year 1
requesting documents in organisation
alternate formats
Provide guidance to staff Staff are informed and can provide the Corporate Development Year 1
on requests for accessible community with accessible content
documents
STRATEGY 3: Continuously improve the accessibility of Council’s online content
ACTION OUTCOME RESPONSIBLE TIMEFRAME
Provide opportunities for Website includes a feedback page which is Communications Year 1
feedback from community regularly viewed by Information Technology
members
Feedback box is available at both Administration Information Services
Centres and regularly monitored
Council web pages have a Page is reviewed and updated bi-yearly Communications Year 1
page of Accessibility and
Inclusion in Canterbury
Bankstown (inclusive and Information Services
accessible activities,
accessible toilets, parking
etc)
Provide audio on council’s Accessibility of council’s website against WCAG Communications Year 4
website to be compliant 2.0 AA
with WCAG 2.0 AA. Information Services
General information on Number of languages available Communications Year 2
accessible features in
Canterbury- Bankstown is Number of images/ visual representations
provided using images or Information Services
community languages
additional to English
STRATEGY 4: People with disability provide regular feedback regarding safety issues
ACTION OUTCOME RESPONSIBLE TIMEFRAME
Identify key reference Reference groups, advisory bodies or planned Governance Ongoing
groups, focus groups or focus groups require specific representation by
advisory bodies that people with disability (including wheelchair users Safety and Risk
provide input to Pedestrian and persons who are vision impaired or blind)
Access and Mobility Plan;
Traffic Safety; Emergency
Evacuation Plans and Terms of reference for committees responsible
Council Building for the development for Flood/ Emergency
refurbishment plans, in Evacuation plans include issues relating to
order to ensure adequate evacuation of people with disability
representation of people
with disability
Review council evacuation Evacuation procedures are reviewed, Safety and Risk Ongoing
procedures to ensure addressing the needs of people with disability
people with disability are
specifically considered in People with disability contribute directly to
procedures Emergency Evacuation Plans
STRATEGY 5: Progressively improve access to council services and processes
ACTION OUTCOME RESPONSIBLE TIMEFRAME
Review procedures (such Number of procedures relating to accessing Governance Ongoing
as making a complaint, Council services reviewed for the purpose of
registering a pet etc.) to improving accessibility Regulatory Services
ensure improved access
Request regular feedback A record of consultation with people with Governance Year 2
from people with disability disability when reviewing processes affecting the
regarding processes public
Disability Inclusion Action Plan
39Bankstown Customer Service Centre Upper Ground Floor, Civic Tower, 66-72 Rickard Road, Bankstown NSW 2200 Campsie Customer Service Centre 137 Beamish Street, Campsie NSW 2194 Telephone: (02) 9707 9000 Fax: (02) 9707 9700 Visit cbcity.nsw.gov.au ©Canterbury-Bankstown Council 2017. No part of this document may be reproduced without the permission of Canterbury-Bankstown Council. For permission and/or further information, contact (02) 9707 9000.
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