DOES ADAPTION THROUGH INNOVATION DRIVE NEW BUSINESS OPERATING MODELS? - ICT 2020 - I's on the future
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latrobe.edu.au
DOES ADAPTION THROUGH ICT 2020 – I’s on the future
INNOVATION DRIVE NEW BUSINESS
OPERATING MODELS?
Stuart Hildyard, Chief Technology Officer,
La Trobe University
May 2019
La Trobe University CRICOS Provider Code Number 00115M
latrobe.edu.au
La Trobe University
• 2018-2022
Strategic Plan
• 4 core objectives
“Outstanding
Student
Experience” at the
centre
• 3 enablers
i.e. Revenue growth
latrobe.edu.au The Way we Work… Our Cultural Qualities and Customer Service Framework underpin everything we do Ø Culture is a 2019 strategic priority…. Ø Career Success goals Ø Position descriptions Ø Interviewing techniques Ø Business as Usual and Project delivery Ø Student Service - i.e. Customer Service champions
latrobe.edu.au Innovation is hard…
latrobe.edu.au How do we break the behaviour? How do we stop the siloed thinking?
latrobe.edu.au
An organisation’s Success to Innovation……
Culture
latrobe.edu.au
What a high performance looks like…
How we will get there
1 Our leaders are clear on expectations
2 All staff role model The Way We Work
We hold each other to account to these
3 expectations
We consistently educate, engage and empower
4 others to live The Way We Work everyday
2018-2022 Culture Strategy
Accountable Connected Innovative Care
latrobe.edu.au
True Partnerships - In it together
Do things
differently
latrobe.edu.au Business Architecture Roadmap: Learning & Teaching, Student Experience We planned Slide 9 | Version 2
latrobe.edu.au It’s easy… Measure something Ideate and just do Look for partners Start small = PoC Build the pipeline Iterate measure again…
latrobe.edu.au SaaS models create time… Transformational SaaS projects since 2014: SIS, HR, Finance, PRIME, EDRMS, ServiceNow 50+ Applications as “managed service”
latrobe.edu.au
True Partnerships - In it together SaaS is different
X-Functional team
business and ICT
Joint planning,
everyone together
with our Vendors
Continuous
improvement -
towards DevOpslatrobe.edu.au
Robotic Process Automation PoC
• Engagement commenced September 2018 to discuss RPA use cases
with SS&A
• Engaged Vendor (Innovior) for PoC on evaluation platform to assess
future opportunities – Q4 2018
Key driver for PoC was to use emergent tech to challenge our
existing business model
• Student Administration lifecycle process assessment undertaken in
partnership with Innovior – Leaned the process
• Outcomes presented to leadership of SS&A and ICT and report
detailed future options and costs savings – remove low value tasks
• Priority areas established to operationalise RPA (with SS&A) to gain
confidence and realise benefit over next 12 months –
operationalised RPA platform 1/4/2019
Slide 13 | Version 2WHAT IS DESIGN THINKING?
Design Thinking is a human centred
approach to problem solving starting with a
deep understanding of customer needs
with the goal to create desirable
customer solutions that challenge and
improve the status quo
DXC Proprietary and Confidential June 7, 2019 14Human Centered Design – why do we ideate in groups?
DXC Proprietary and Confidential June 7, 2019 15latrobe.edu.au And then we tell the story…. We embed the behaviour…
Adaptive Digital Businesses adopt new cultures and ways of working
Enterprise
Operating
Model
Execution of Transformation
Digital Business
Transformation
17 CONFIDENTIAL AND PROPRIETARY I© 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.latrobe.edu.au
True Partnerships - In it together
the future is
now…
Let's go
crazy…..latrobe.edu.au
DOES ADAPTION THROUGH INNOVATION DRIVE NEW BUSINESS
OPERATING MODELS?
• RPA program commenced with Senior Executive Group support – freeing staff from low value
tasks and driving process improvements.
• HCD introduced to La Trobe and peak-period CX improvement project in-progress –will
challenge and augment existing business model for peak period support
• Space utilisation data analytics PoC resulted in capital funded project in 2019 – and will
change operating model for Teaching space allocation and use
• TWWW and our Cultural Qualities has led to a cross-functional business and ICT team for
ongoing Student System/s support and continuous delivery – towards Dev Ops model for
SaaS platforms
• PoC for dual speed Analytics model – will drive improved reporting, an operating model
focussed on data science, and led to improved decision making
• On-going partnership with Vendors (x2) on Machine Learning
Slide 19 | Version 2Innovate with
Creative
Confidence
Slide 20 | Version 2
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