DRAFT Communications Plan - City of Temecula

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DRAFT Communications Plan - City of Temecula
DRAFT
              Communications Plan

Version 1.0                         Summer 2018
DRAFT Communications Plan - City of Temecula
The mission of the TCC is to harness the power of every individual through education, training, and
   volunteer service to make Temecula safer, stronger, and better prepared to respond to the threats of
                       terrorism, crime, public health issues and disasters of all kinds.

         Mailing                                   City of Temecula: Fire/TCC
         Address                                       41000 Main Street
                                                      Temecula, Ca 92590

           Phone                                         951-302-4548

                                              TCC.administration@temeculaca.gov
          Emails                               TCC.management@temeculaca.gov
                                                 TCC.training@temeculaca.gov

         Internet                           https://temeculaca.gov/1005/Citizen-Corps
                               https://www.facebook.com/Temecula-Citizen-Corps-108202619210958/

TCC – Communications Plan                                                                                 ii
DRAFT Communications Plan - City of Temecula
Date          Author                Version   Reason
17 Aug 2018   TCC Comms Committee   1.0       Initial Release

TCC – Communications Plan                                       iii
DRAFT Communications Plan - City of Temecula
TABLE OF CONTENTS
OBJECTIVES ................................................................................................................................................................ 1

GENERAL.................................................................................................................................................................... 1

FAMILY COMMUNICATION ........................................................................................................................................ 1
    DESIGNATED MEETING PLACE............................................................................................................................................... 1
    DESIGNATED EMERGENCY CONTACT ...................................................................................................................................... 1
DEFAULT MEETING LOCATION ................................................................................................................................... 2

COMMUNICATIONS EQUIPMENT .............................................................................................................................. 2

TCC NOTIFICATION PLAN ........................................................................................................................................... 3
    NOTIFICATION PLAN CHART ................................................................................................................................................. 4
    FIELD CERT TEAM COMMUNICATIONS PLAN ........................................................................................................................... 5
GENERAL TCC COMMUNICATION............................................................................................................................... 6
    GENERAL COMMUNICATION WITH TCC MEMBERS .................................................................................................................... 6
    GENERAL COMMUNICATION - EMERGENCY AGENCIES ............................................................................................................... 6
    GENERAL COMMUNICATION - PUBLIC OR OTHER CERTS ............................................................................................................ 6
EMERGENCY TCC COMMUNICATIONS ....................................................................................................................... 7
    EMERGENCY COMMUNICATION - EMERGENCY AGENCIES ........................................................................................................... 7
    EMERGENCY COMMUNICATION – OTHER................................................................................................................................ 7
    EMERGENCY COMMUNICATION - TCC MEMBERS ..................................................................................................................... 7
RADIO COMMUNICATIONS ........................................................................................................................................ 7
    AM RADIO ....................................................................................................................................................................... 7
    FRS RADIO ....................................................................................................................................................................... 7
    TOC RADIO ...................................................................................................................................................................... 8
    HAM RADIO ...................................................................................................................................................................... 8
RADIO FREQUENCY PLAN........................................................................................................................................... 9

CTCSS TONES & PRIVACY CODES.............................................................................................................................. 10

GOOD RADIO PRACTICES ......................................................................................................................................... 11

IMPORTANT LOCATIONS AND ADDRESSES .............................................................................................................. 12
    TEMECULA EMERGENCY NUMBERS ...................................................................................................................................... 12
    TCC OVERLAND TRAIL COMPOUND ..................................................................................................................................... 12
    FIRE STATIONS ................................................................................................................................................................. 12
    TEMECULA POLICE DEPARTMENT ........................................................................................................................................ 13
    HOSPITALS ...................................................................................................................................................................... 13
    AMERICAN MEDICAL RESPONSE (AMR) ............................................................................................................................... 13
    U.S. CUSTOMS AND BORDER PROTECTION............................................................................................................................ 14
    POISON CONTROL ............................................................................................................................................................ 14
    ANIMAL CONTROL ............................................................................................................................................................ 14
    TEMECULA CITY AGENCIES ................................................................................................................................................. 15

TCC – Communications Plan                                                                                                                                                           iv
DRAFT Communications Plan - City of Temecula
ELEMENTARY SCHOOLS...................................................................................................................................................... 16
    MIDDLE SCHOOLS ............................................................................................................................................................ 17
    HIGH SCHOOLS ................................................................................................................................................................ 17
    ALTERNATIVE SCHOOLS ..................................................................................................................................................... 18
    CHARTER SCHOOLS ........................................................................................................................................................... 18
    PARKS ............................................................................................................................................................................ 19
FORMS ..................................................................................................................................................................... 21
    ICS 213 FORM ................................................................................................................................................................ 22
    ARES ICS 213 ................................................................................................................................................................ 24
    ICS 309 FORM ................................................................................................................................................................ 26
US AMATEUR RADIO BANDS .................................................................................................................................... 28

THE RST SYSTEM ...................................................................................................................................................... 29
    READABILITY ................................................................................................................................................................... 29
    SIGNAL STRENGTH ............................................................................................................................................................ 29
    TONE ............................................................................................................................................................................. 29
    SUFFIX CODE ................................................................................................................................................................... 29
PHONETIC ALPHABET AND MORSE CODE ................................................................................................................ 30

GLOSSARY ................................................................................................................................................................ 31

RESOURCES.............................................................................................................................................................. 34

TCC – Communications Plan                                                                                                                                                              v
DRAFT Communications Plan - City of Temecula
Objectives

OBJECTIVES
 This document establishes standard methods and means for the Temecula Citizen Corps (TCC) to
 communicate with TCC members and other parties.

GENERAL
   o   It is recommended that all TCC members be familiar with this Plan and include a printed copy of
       this plan with your Community Emergency Response Team (CERT) equipment.
   o   Communication as described within this document is limited to CERT related activities.
   o   Contact information is not to be used for personal or business reasons.
   o   Keep communications brief.
   o   Activities of TCC are generally limited to emergencies and activities within the Temecula area.
   o   This Communications Plan should be reviewed for adequacy and accuracy on an annual basis.

FAMILY COMMUNICATION
 Your first responsibility is to your family. Ensure that you have developed and communicated your
 Family Communications Plan. For example, FEMA/Red Cross.

Designated Meeting Place
 Make certain everyone knows where to meet if it isn't possible to get back home. Have a meeting
 location just outside the neighborhood. Have a second meeting place in town, but some distance from
 the neighborhood. Have a third meeting place at some distance from your hometown in the event you
 are separated or evacuated. Be certain each person knows to wait at the meeting place until others
 arrive. If you must leave the area, leave a message at the designated meeting place.

Designated Emergency Contact
 During emergencies, it is frequently easier to reach a number in a distant area code than a number
 nearby. Be sure everyone has the number for the contact. In the event of an emergency, your contact
 can coordinate the reunion of the family. As always, keep the lines free except for essential calls.

TCC – Communications Plan                                                                                1
Default Meeting Location

DEFAULT MEETING LOCATION
   o   In the event of a disaster where you are unable to communicate with the TCC organization to
       understand how and where your support is needed, please meet at the Overland Trail Compound.
   o   This location may or may not become the TCC Operations Center (TOC) location.
   o   Please bring your CERT equipment & TCC identification with you.

               TCC Compound
               32364 Overland Trail
               Temecula, Ca 92592

               (See the Temecula Map at the bottom of this document)

COMMUNICATIONS EQUIPMENT
 The following communications equipment may be used by TCC to communicate within TCC and/or to
 communicate with external parties.

   o   Phone – Land Line
   o   Phone – Cellular
   o   Text Messaging (SMS)
   o   Email
   o   TCC Radios (800 MHz) In response to an emergency, the TCC radio will be the principle form of
       communication between TCC Teams and Members.
   o   Family Radio Service (FRS) Radios. TCC members are encouraged to acquire their own FRS or
       compatible radio.
   o   Amateur Radio (a.k.a. Ham Radio)
   o   AREDN MESH - (Amateur Radio Data Network) wireless LAN network VOIP , IP services

 Note: While the “Channels” that FRS radios use are standardized, the Continuous Tone-Coded Squelch
 System (CTCSS) and Private Line (PL) tones use are not standardized. For this reason, we recommend
 you obtain an FRS radio.

TCC – Communications Plan                                                                              2
TCC Notification Plan

TCC NOTIFICATION PLAN
   o   TCC will identify and train specified personnel to respond to emergencies by contacting other TCC
       members. See Notification Plan Chart on page 4
   o   The identification and contact information for TCC members will be provided to Temecula City.
       Radio frequency and channel information will also be provided.
   o   TCC will provide TCC leadership with contact information for all active TCC members.
   o   Upon notification of an emergency, leadership will first attempt to contact each other to
       coordinate communications and identify a TOC location. Leadership will attempt to immediately
       contact TCC members and advise them of resources needed and the TOC location.

TCC – Communications Plan                                                                                  3
TCC Notification Plan

Notification Plan Chart

TCC – Communications Plan                           4
TCC Notification Plan
Field CERT Team Communications Plan

TCC – Communications Plan                                     5
TCC Notification Plan
GENERAL TCC COMMUNICATION

General Communication with TCC members
   o   The City of Temecula maintains email addresses to contact TCC leadership.
   o   TCC maintains a contact list of TCC members and their communication preferences.
   o   This contact list is only available to TCC leadership and the City of Temecula.
   o   General communication with TCC members is typically via email.
   o   TCC will conduct regular in-person meetings to conduct the business of the organization.
   o   These meetings are open to the public. The schedule for these meetings is published on the
       meetings page: www.temeculaca.gove/1065/meetings page of the Temecula City website.
   o   TCC will provide information on activities and events via a newsletter and the
       www.temeculaca.gov/1084/TCC-Calendar.

General Communication - Emergency Agencies
   o   TCC maintains a contact list of appropriate contacts at emergency agencies, including the Temecula
       Fire Department, and the Sheriff’s Department.
   o   TCC communication with these agencies is generally limited to the TCC Manager or designee.

General Communication - Public or other CERTs
   o   TCC communication with the public or other CERT organizations are generally limited to the TCC
       Manager or designee.

TCC – Communications Plan                                                                               6
Emergency TCC Communications

EMERGENCY TCC COMMUNICATIONS

Emergency Communication - Emergency Agencies
   o   The TCC Manager or designee may be contacted by emergency agencies via the city emergency
       operations personnel.

Emergency Communication – Other
   o   TCC members may become aware of a possible emergency via phone, television, observation, etc.
   o   In the event of an emergency, it is expected that a TCC member will be the operations section
       leader at the TOC to request assistance or provide direction.

Emergency Communication - TCC members
   o   Upon receipt of notification or activation from the city representative, the TCC Manager will
       evaluate the request and contact TCC members as appropriate.
   o   TCC members will be asked to meet at a designated location and/or provide needed services.
   o   As directed by the leadership or the IC, TCC members will generally communicate with each other
       using TCC radios, FRS or amateur radios. See the Radio Communications section below.

RADIO COMMUNICATIONS

AM Radio
The primary Emergency Alert System (EAS) broadcast station in Temecula is 1610 kHz on the AM
broadcast band. Other radio and TV stations may also rebroadcast emergency alerts.

FRS Radio
When operating under the direction of the TOC, TCC members will typically communicate with the TOC and
with each other using handheld FRS radios.

TCC members may use personal amateur radios or radios may be issues at the TOC or other designated
meeting locations.

TCC – Communications Plan                                                                                7
Radio Communications

TOC Radio
TCC may provide and operate an FRS and a 2M/70CM (amateur radio) base station radio at the
TOC. These radios will monitor and scan the frequencies and channels identified below as well as other
designate frequencies active within the Temecula Area.

The Incident Commander (IC) will ensure that messages received are written down as they are received.
Each message should be ranked by precedence (a.k.a. priority), based on the relative urgency of each. The
IC will determine whether some issues may be handled locally or will require outside help. TCC radio
operators working at the TOC will transmit or act on messages in the precedence/priority order that has
been determined by the IC.

    o   EMERGENCY. This precedence is reserved for messages of extreme urgency relating to situations
        gravely affecting security or safety. Emergency messages are to be handled as fast as humanly
        possible, ahead of all other messages. Handling time is not expected to exceed 10 minutes.

    o   PRIORITY This precedence is reserved for traffic requiring expeditious action by the addressee or
        for conducting operations in progress when routine precedence will not suffice, but not of
        sufficient gravity to class as an emergency. Handling time is not expected to exceed 2 hours.

    o   ROUTINE. This precedence is used for all types of message traffic justifying transmission by rapid
        means, but not of sufficient urgency to require higher precedence. They should be handled as soon
        as traffic flow allows. Handling time is not expected to exceed 8 hours.

Ham Radio
TCC members are encouraged to obtain their Federal Communication Commission (FCC) amateur radio
License and appropriate mobile radio equipment in the 2M (144 MHz) and 70CM (440 MHz) bands.

Communication with entities external to TCC may be desirable or necessary. Some organization and
frequency information is provided in the Radio Frequency Plan, below.

TCC members with amateur radio licenses may be assigned various communication tasks.

TCC – Communications Plan                                                                                    8
Radio Frequency Plan

RADIO FREQUENCY PLAN
  Refer to the Temecula Map below for Sectors

 FRS Radio       Amateur Radio Equipment    Unit ID           Purpose
 Information:    Information:               (Tactical Call)

 Channel/     Frequency/
 Privacy Code Frequency:
 FRS          CTCSS Tone       FRS Radio    TCC         FRS Radio TCC Command TOC
 Channel: 7   462.7125                      Command     Location primary communication with TCC
                                                        Teams or Members. TCC members initial
 Privacy Code: CTCSS Tone:                              contact with TCC Command Post.
 20
 FRS           131.8
               Frequency:      FRS Radio     TCC S1     FRS Radio TCC S1 TCC communication within
 Channel: 8    467.5625                                 Temecula Sector 1. Working teams can be
                                                        split off using the same Channel, but
 Privacy Code:   CTCSS Tone:                            different Privacy Code.
 20
 FRS             131.8
                 Frequency:    FRS Radio     TCC S2     FRS Radio TCC S1 TCC communication within
 Channel: 9      467.5875                               Temecula Sector 2. Working teams can be
                                                        split off using the same Channel, but
 Privacy Code:   CTCSS Tone:                            different Privacy Code.
 20
 FRS             131.8
                 Frequency:    FRS Radio     TCC S3     FRS Radio TCC S1 TCC communication within
 Channel: 10     467.6125                               Temecula Sector 3. Working teams can be
                                                        split off using the same Channel, but
 Privacy Code:   CTCSS Tone:                            different Privacy Code.
 20
 FRS             131.8
                 Frequency:    FRS Radio     TCC S4     FRS Radio TCC S1 TCC communication within
 Channel: 11     467.6375                               Temecula Sector 4. Working teams can be
                                                        split off using the same Channel, but
 Privacy Code: CTCSS Tone:                              different Privacy Code.
 20
 FRS           131.8
               Frequency:      FRS Radio     TCC S5     FRS Radio TCC S1 TCC communication within
 Channel: 12 467.6625                                   Temecula Sector 5. Working teams can be
                                                        split off using the same Channel, but
 Privacy Code: CTCSS Tone:                              different Privacy Code.
 20
 FRS           131.8
               Frequency:      FRS Radio     TCC S6     FRS Radio TCC S1 TCC communication within
 Channel: 13 467.6875                                   Temecula Sector 6. Working teams can be
                                                        split off using the same Channel, but
 Privacy Code: CTCSS Tone:                              different Privacy Code.
 20
 FRS           131.8
               Frequency:      FRS Radio     TCC S7     FRS Radio TCC S1 TCC communication within
 Channel: 14 467.7125                                   Temecula Sector 7. Working teams can be
                                                        split off
 Privacy Code: CTCSS Tone:                              using the same Channel, but different Privacy
 20            131.8                                    Code.
               146.550         2m (144 MHz) TCC Command TCC Command TCC Command Post Location
               (Simplex)       Amateur Radio            communication with Amateur Radio
                                                        Operators, Emergency Agencies, and others
                 CTCSS Tone:                            external to TCC.
                 
TCC – Communications Plan                                                                         9
CTCSS Tones & Privacy Codes

CTCSS TONES & PRIVACY CODES
Privacy Code   CTCSS Tone
       1             67.0
       2             71.9
       3             74.4
       4             77.0
       5             79.7
       6             82.5
       7             85.4
       8             88.5
       9             91.5
      10             94.8
      11             97.4
      12             100.0
      13             103.5
      14             107.2
      15             110.9
      16             114.8   Privacy Code Numbers are the codes generally used by FRS Radios
      17             118.8        that are equivalent to the CTCSS Tones. Some FRS Radio
      18             123.0    Manufacturers may use different Privacy Codes numbers for the
      19             127.3                          same CTCSS Tones.
      20             131.8
      21             136.5   CTCSS Tones are also called “PL”, “Private Line”, “ChannelGuard”,
      22             141.3   “CG”, “QuietTalk”, “QT”, “ToneGuard”, “CallGuard”, etc. These are
      23             146.2             the tones generally used by Amateur Radios.
      24             151.4
      25             156.7
      26             162.2
      27             167.9
      28             173.8
      29             179.9
      30             186.2
      31             192.8
      32             203.5
      33             210.7
      34             218.1
      34             225.7
      36             233.6
      37             241.8
      38             250.3

TCC – Communications Plan                                                                   10
Good Radio Practices

GOOD RADIO PRACTICES
   o   Even in an emergency, TCC has no authority or right to monopolize or keep others off any radio
       channel or frequency. You may only “ask” that others move to another channel/privacy code.
   o   Keep radio communications and traffic to a minimum. Always operates in a responsible manner.
       Remember that others are listening. Never interfere with the operations of another station.
   o   Use common language and plain speech NOT radio codes, slang, acronyms or other organization
       specific speech.
   o   Never transmit rumors. Your community will rely on you to supply complete, truthful and accurate
       information.
   o   Pause between transmissions so that others can break in with urgent matters.
   o   Press the microphone button and pause at least one second before you start speaking, so your
       words are not cut off.
   o   Speak across the microphone in normal voice. Speak clearly and distinctly.
   o   Maintain your equipment in good operating condition. Have spare batteries on hand.
   o   Relay transmissions from stations with weak signals to others, if necessary.
   o   Do not transmit or retransmit information of a personal nature such as the name of a deceased
       individual.

TCC – Communications Plan                                                                               11
Important Locations and Addresses
IMPORTANT LOCATIONS AND ADDRESSES

Temecula Emergency Numbers

Emergency Number from Home or Office           Emergency Public information Line
                                               951-506-5111
911
                                               Non-Emergency (24-hour number)
Emergency from a Cell Phone                    800-950-2444 ext 5
                                               951-696-4357 (HELP) ext 5
951-776-1078

TCC Overland Trail Compound
https://temeculaca.gov/1005/Citizen-Corps
32364 Overland Trail
Temecula, Ca 92592
951-302-4548

Fire Stations
http://www.calfire.ca.gov/
https://temeculaca.gov/230/Fire

Administration                                 Inspections
951-694-6405                                   951-308-6363

Station 12                                     Station 84
28830 Mercedes Street                          30650 Pauba Road
Temecula, Ca 92590                             Temecula, Ca 92592
951-676-2161                                   951-693-0683

Station 73                                     Station 92
27415 Enterprise Circle West                   32211 Wolf Valley Road
Temecula, Ca 92590                             Temecula, Ca 92592
951-699-0351                                   951-302-1497

Station 75: Riverside County Fire Department   Station 95
38900 Clinton Keith Road                       32131 South Loop Road
Murrieta, Ca 92562                             Temecula, Ca 92591
951-698-8338                                   951-676-2126

Station 83                                     Station 96: Riverside County Fire Department
37500 Sky Canyon Drive                         37700 Glen Oaks Road
Murrieta, Ca 92563                             Temecula, Ca 92592
951-696-0962                                   951-302-7502

TCC – Communications Plan                                                                     12
Important Locations and Addresses

Temecula Police Department
http://www.cityoftemecula.org/Temecula/Government/Police/

Old Town Storefront                                   Promenade Mall Storefront
28690 Mercedes Street                                 40820 Winchester Road
Temecula, Ca 92590                                    Ste 2020
951-506-5132                                          Temecula, Ca 92591
                                                      951-506-5160
Riverside County Sheriff’s Department
http://www.riversidesheriff.org/

Southwest Station
30755-A Auld Road
Murrieta, Ca 92563
951-696-3000

California Highway Patrol (CHP)
http://www.chp.ca.gov/

Temecula Station (685)                                Rainbow Inspection Facility (686)
27685 Commerce Center Drive                           Interstate 15
Temecula, Ca 92590                                    1796 Rainbow Valley Blvd. West
951-506-2000                                          Fallbrook, Ca 92028
                                                      951-694-0663
                                                      NB: 951-506-2020
                                                      SB: 951-506-2030

Hospitals

Inland Valley Medical Center                          Loma Linda University Medical Center
36485 Inland Valley Drive                             28062 Baxter Rd
Wildomar, Ca 92595                                    Murrieta, Ca 92563
951-677-1111                                          951-290-4000

Rancho Springs Medical Center                         Temecula Valley Hospital
25500 Medical Center Drive                            31700 Temecula Parkway
Murrieta, Ca 92562                                    Temecula, Ca 92592
951-696-6000                                          951-331-2200

American Medical Response (AMR)
http://www.amr.net/
951-774-0200

TCC – Communications Plan                                                                       13
Important Locations and Addresses
U.S. Customs and Border Protection
http://www.cbp.gov/

Temecula Station
43136 Rancho Way
Temecula, Ca 92590
951-676-2261

Poison Control
https://www.poison.org/
800-222-1222

Animal Control
https://animalfriendsofthevalleys.com/

Animal Friends of the Valleys            Emergencies and After Hours
Mon-Sat 8:00 - 5:00                      951-506-5069
951-674-0618 ext 222/223

TCC – Communications Plan                                                       14
Important Locations and Addresses
Temecula City Agencies

City Hall
41000 Main St
Temecula, Ca 92590
951-694-6444

Code Enforcement
http://www.cityoftemecula.org/Temecula/Government/CommDev/CodeEnforcement/CodeEnforcement.htm
951-302-4144

Public Works Department
http://www.cityoftemecula.org/Temecula/Government/PublicWorks/
951-694-6411

Graffiti Hotline
951-240-4201

Community Rec Center (CRC)         Kitchen                              Old Town Temecula
30875 Rancho Vista Road            30600 Pauba Road                     Community Theater (OTTCT)
Temecula, Ca 92592                 Temecula, Ca 92592                   42051 Main Street
951-694-6410                       951-693-8900                         Temecula, Ca 92590
                                                                        866.653.8696
Facility Ops Center (FOC)          Margarita Recreation Center          951.308.6377
43230 Business Park Dr             (MRC)
Temecula, Ca 92590                 29119 Margarita Road                 Temecula Community Center
                                   Temecula, Ca 92591                   28816 Pujol Street
Jefferson Recreation Center        951-694-6480                         Temecula, Ca 92590
(JRC)                                                                   951-694-6469
41375 McCabe Court                 Mary Phillips Senior Center
Temecula, Ca 92590                 (MPSC)
951-694-6480                       41845 6th Street
                                   Temecula, Ca 92590
                                   951-694-6464

TCC – Communications Plan                                                                       15
Important Locations and Addresses
Elementary Schools

Abby Reinke Elementary        LaVorgna (Susan) Elementary            Temecula Elementary
43799 Sunny Meadows Dr.       31777 Algarve Ave.                     41951 Moraga Rd.
Temecula, Ca 92592            Winchester, Ca 92596                   Temecula, Ca 92591
Phone: (951) 302-6610         Phone: (951) 294-6385                  Phone: (951) 695-7130
http://ares.tvusd.k12.ca.us   http://les.tvusd.k12.ca.us             http://tes.tvusd.k12.ca.us

Alamos Elementary             Nicolas Valley Elementary              Temecula Luiseño
38200 Pacific Park Dr.        39600 N. General Kearney               Elementary
Murrieta, Ca 92563            Temecula, Ca 92591                     45754 Wolf Creek Dr. North
Phone: (951) 294-6760         Phone: (951) 695-7180                  Temecula, Ca 92592
http://aes.tvusd.k12.ca.us    http://nves.tvusd.k12.ca.us            Phone: (951) 294-6340
                                                                     http://tles.tvusd.k12.ca.us
Barnett (Ysabel) Barnett      Paloma Elementary
39925 Harveston Dr.           42940 Via Rami                         Tony Tobin Elementary
Temecula, Ca 92591            Temecula, Ca 92592                     45200 Morgan Hill Dr.
Phone: (951) 296-5579         Phone: (951) 302-5165                  Temecula, Ca 92592
http://bes.tvusd.k12.ca.us    http://pes.tvusd.k12.ca.us             Phone: (951) 294-6355
                                                                     http://ttes.tvusd.k12.ca.us
Crowne Hill Elementary        Pauba Valley Elementary
33535 Old Kent Road           33125 Regina Dr.                       Vail Elementary
Temecula, Ca 92592            Temecula, Ca 92592                     29835 Mira Loma Dr.
Phone: (951) 294-6370         Phone: (951) 302-5140                  Temecula, Ca 92592
http://ches.tvusd.k12.ca.us   http://pves.tvusd.k12.ca.us            Phone: (951) 695-7140
                                                                     http://ves.tvusd.k12.ca.us
French Valley Elementary      Rancho Elementary
36680 Cady Road               31530 La Serena Way                    Vintage Hills Elementary
Winchester, Ca 92596          Temecula, Ca 92591                     42240 Camino Romo
Phone: (951) 926-3643         Phone: (951) 695-7150                  Temecula, Ca 92592
http://fves.tvusd.k12.ca.us   http://res.tvusd.k12.ca.us             Phone: (951) 695-4260
                                                                     http://vhes.tvusd.k12.ca.us
Jackson (Helen Hunt)          Red Hawk Elementary
32400 Camino San Dimas        32045 Camino San Jose
Temecula, Ca 92592            Temecula, Ca 92592
Phone: (951) 302-5199         Phone: (951) 302-5125
http://jes.tvusd.k12.ca.us    http://rhes.tvusd.k12.ca.us

TCC – Communications Plan                                                                          16
Important Locations and Addresses
Middle Schools

Bella Vista Middle             Gardner (Erle Stanley) Middle         Temecula Middle School
31650 Browning St.             School                                42075 Meadows Pkwy.
Murrieta, Ca 92563             45125 Via Del Coronado                Temecula, Ca 92592
Phone: (951) 294-6600          Temecula, Ca 92592                    Phone: (951) 302-5151
http://bvms.tvusd.k12.ca.us    Phone: (951) 699-0080                 http://tms.tvusd.k12.ca.us
                               http://gms.tvusd.k12.ca.us
Day (James L.) Middle School                                         Vail Ranch Middle School
40775 Camino Campos Verdes     Margarita Middle                      33340 Camino Piedra Rojo
Temecula, Ca 92591             30600 Margarita Rd.                   Temecula, Ca 92592
Phone: (951) 294-6600          Temecula, Ca 92591                    Phone: (951) 302-5188
http://dms.tvusd.k12.ca.us     Phone: (951) 695-7370                 http://vrms.tvusd.k12.ca.us
                               http://mms.tvusd.k12.ca.us

High Schools

Chaparral High                 Great Oak High                        Temecula Valley High
27215 Nicolas Rd.              32555 Deer Hollow Way                 31555 Rancho Vista Rd.
Temecula, Ca 92591             Temecula, Ca 92592                    Temecula, Ca 92592
Phone: (951) 695-4200          Phone: (951) 294-6450                 Phone: (951) 695-7300
http://chs.tvusd.k12.ca.us     http://gohs.tvusd.k12.ca.us           http://tvhs.tvusd.k12.ca.us

TCC – Communications Plan                                                                          17
Important Locations and Addresses
Alternative Schools

Rancho Vista High School (Continuation)      Temecula Advantage Virtual School (6 - 12)
32225 Pio Pico Rd.                           32225 Pio Pico Rd.
Temecula, Ca 92592                           Temecula, Ca 92592
Phone: (951) 695-7320                        Phone: (951) 506-7908
http://rvhs.tvusd.k12.ca.us                  http://tavs-tvusd-ca.schoolloop.com

Susan H. Nelson School (Independent Study)   Temecula Valley Adult School
32225 Pio Pico Rd.                           43000 Margarita Rd.
Temecula, Ca 92592                           Temecula, Ca 92592
Phone: (951) 695-7360                        Phone: (951) 294-6512
https://shnhs-tvusd-ca.schoolloop.com        http://tvas-tvusd-ca.schoolloop.com

Charter Schools

Temecula Valley Charter (K-8)                Temecula Preparatory (K-12)
35755 Abelia                                 35755 Abelia
Winchester, Ca 92596                         Winchester, Ca 92596
Phone: (951) 294-6775                        Phone: (951) 926-6776
http://www.edline.net/pages/TV_Charter       http://www.temeculaprep.com

TCC – Communications Plan                                                                 18
Important Locations and Addresses
Parks

Bahia Vista Park               Meadows Park                            Rotary Park
41566 Avenida De La Reina      43110 Meadows Parkway                   28816 Pujol Street
Temecula, Ca 92592             Temecula, Ca 92592                      Temecula, Ca 92590

Butterfield Stage Park         Nakayama Park                           Sam Hicks Monument Park
33654 De Portola Road          30592 Nicolas Road                      41970 Moreno Road
Temecula, Ca 92592             Temecula, Ca 92591                      Temecula, Ca 92592

Calle Aragon Park              Nicolas Road Park                       Serena Hills Park
41621 Calle Aragon             39955 Nicolas Road                      40747 Walcott Lane
Temecula, Ca 92592             Temecula, Ca 92591                      Temecula, Ca 92591

Crowne Hill Park               Pablo Apis Park                         Stephen Linen Jr. Memorial
33203 Old Kent Road            33005 Regina Drive                      Park
Temecula, Ca 92592             Temecula, Ca 92592                      44935 Nighthawk Pass
                                                                       Temecula, Ca 92592
Eagle Soar Playground &        Pala Community Park
Splash Pad                     44900 Temecula Lane                     Sunset Park
29119 Margarita Road           Temecula, Ca 92592                      32155 Camino San Jose
Temecula, Ca 92591                                                     Temecula, Ca 92592
                               Paloma Del Sol Park
Harveston Community Park       32099 De Portola Road                   Temecula Community Center
28582 Harveston Drive          Temecula, Ca 92592                      28816 Pujol Street
Temecula, Ca 92591                                                     Temecula, Ca 92590
                               Paseo Gallante Park                     951-694-6469
Harveston Lake Park            32455 Camino San Dimas
29005 Lake House Road          Temecula, Ca 92592                      Temecula Creek Trail Park
Temecula, Ca 92591                                                     33662 Channel Street
                               Patricia H. Birdsall Sports Park        Temecula, Ca 92592
John Magee Park                32380 Deer Hollow Way
44656 Corte Veranos            Temecula, Ca 92592                      Temecula Duck Pond &
Temecula, Ca 92592                                                     Veterans Memorial
                               Pauba Ridge Park                        28250 Ynez Road
Kent Hintergardt Memorial      33407 Pauba Rd                          Temecula, Ca 92591
Park                           Temecula, Ca 92592
31465 Via Cordoba                                                      Temeku Hills Park
Temecula, Ca 92592             Redhawk Community Park                  31367 La Serena Way
                               44747 Redhawk Parkway                   Temecula, Ca 92591
Loma Linda Park                Temecula, Ca 92592
30877 Loma Linda Road                                                  Town Square Park
Temecula, Ca 92592             Riverton Park                           41902 Main Street
                               30950 Riverton Lane                     Temecula, Ca 92590
Long Canyon Creek Park         Temecula, Ca 92591
29695 N. General Kearny Road                                           Vail Ranch Park
Temecula, Ca 92591             Ronald Reagan Sports Park               32965 Harmony Lane
                               30875 Rancho Vista Road                 Temecula, Ca 92591
Margarita Community Park       Temecula, Ca 92592
29119 Margarita Road
Temecula, Ca 92591

TCC – Communications Plan                                                                          19
Important Locations and Addresses
Veteran's Park              Winchester Creek Park
30965 La Serena Way         39950 Margarita Road
Temecula, Ca 92591          Temecula, Ca 92591

Voorburg Park               Wolf Creek Park
39960 Nicolas Road          45850 N Wolf Creek Drive
Temecula, Ca 92591          Temecula, Ca 92592

TCC – Communications Plan                                                            20
Forms
FORMS
      ICS 213 general message form
      ARES ICS 213 ARES general message form
      ICS 309 communication log

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ICS 213 Form

TCC – Communications Plan   22
ICS 213 General Message

Purpose. The General Message (ICS 213) is used by the incident dispatchers to record incoming
messages that cannot be orally transmitted to the intended recipients. The ICS 213 is also used by the
Incident Command Post and other incident personnel to transmit messages (e.g., resource order,
incident name change, other ICS coordination issues, etc.) to the Incident Communications Center for
transmission via radio or telephone to the addressee. This form is used to send any message or
notification to incident personnel that requires hard-copy delivery.

Preparation. The ICS 213 may be initiated by incident dispatchers and any other personnel on an
incident. Distribution. Upon completion, the ICS 213 may be delivered to the addressee and/or delivered
to the Incident Communication Center for transmission.

Notes:
        The ICS 213 is a three-part form, typically using carbon paper. The sender will complete Part 1 of
         the form and send Parts 2 and 3 to the recipient. The recipient will complete Part 2 and return
         Part 3 to the sender.
        A copy of the ICS 213 should be sent to and maintained within the Documentation Unit.
        Contact information for the sender and receiver can be added for communications purposes to
         confirm resource orders.

Block  Block Title                        Instructions
Number
1      Incident Name (Optional)           Enter the name assigned to the incident. This block is optional.
2      To (Name and Position)             Enter the name and position the General Message is intended for.
                                          For all individuals, use at least the first initial and last name. For
                                          Unified Command, include agency names.
3          From (Name and Position)       Enter the name and position of the individual sending the General
                                          Message. For all individuals, use at least the first initial and last
                                          name. For Unified Command, include agency names.
4          Subject                        Enter the subject of the message.
5          Date                           Enter the date (month/day/year) of the message.
6          Time                           6 Enter the time (using the 24-hour clock) of the message.
7          Message                        Enter the content of the message. Try to be as concise as
                                          possible
8          Approved by                    Enter the name, signature, and ICS position/title of the person
               Name                      approving the message.
               Signature
               Position/Title
9          Reply                          The intended recipient will enter a reply to the message and
                                          return it to the originator
10         Replied by                     Enter the name, ICS position/title, and signature of the person
               Name                      replying to the message. Enter date (month/day/year) and time
               Position/Title            prepared (24- hour clock).
               Signature
               Date/Time

TCC – Communications Plan                                                                                     23
ARES ICS 213

TCC – Communications Plan   24
TCC – Communications Plan   25
ICS 309 Form

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Communications Log (ICS Form 309-SCCo ARES/RACES)

Purpose: The Comm Log records the details of message traffic and is used by either an individual or a
Net Control Operator (NCO). These logs provide the basic reference from which to extract
communications traffic history.

Preparation: The Comm Log is initiated and maintained by the Net Control Operator (NCO) or the
individual operator (e.g. a field communicator). Completed logs are submitted to the supervisor who
forwards them to the Documentation Unit.

Distribution: The Documentation Unit maintains a file of all Comm Logs. All completed original forms
MUST be forwarded to the Documentation Unit.

Instructions for completing the form:

Field   Field Title                     Instructions
#
1       Incident Name / Number          Enter the name and activation number assigned to the incident
2       Operational Period              Enter the time interval for which the form applies. Record the
                                        start and end date and time
3       3 Net / Position Name           For NCOs: Enter the name of the radio net
                                        For Others: Enter the name of the position or tactical call
4       Radio Operator                  Enter the name and call sign of the radio operator
5       Communications Log              Time: Enter the local time in 24-hour format
                                        From: Enter the From call sign or ID and the message number
                                        To: Enter the To call sign or ID and the message number
                                        Message: Enter the message
6       Prepared By                     Enter the name and call sign of the person completing the log
7       Date & Time Prepared            Enter the date and time the form was prepared (24-hour clock)
8       Page numbers                    Enter the page number and number of pages

Submit this form to your supervisor at the end of your shift.

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US Amateur Radio Bands
US AMATEUR RADIO BANDS

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The RST System
THE RST SYSTEM

Readability

1--Unreadable
2--Barely readable, occasional words distinguishable.
3--Readable with considerable difficulty.
4--Readable with practically no difficulty.
5--Perfectly readable.

Signal Strength

1--Faint signals, barely perceptible.
2--Very weak signals.
3--Weak signals.
4--Fair signals.
5--Fairly good signals.
6--Good signals.
7--Moderately strong signals.
8--Strong signals.
9--Extremely strong signals.

Tone

1--Sixty cycle a.c or less, very rough and broad.
2--Very rough a.c., very harsh and broad.
3--Rough a.c. tone, rectified but not filtered.
4--Rough note, some trace of filtering.
5--Filtered rectified a.c. but strongly ripple-modulated.
6--Filtered tone, definite trace of ripple modulation.
7--Near pure tone, trace of ripple modulation.
8--Near perfect tone, slight trace of modulation.
9--Perfect tone, no trace of ripple or modulation of any kind.

Suffix code
A       signal distorted by auroral propagation
C       "chirp" (frequency shift when keying)
K       key clicks
M       signal distorted by multipath propagation
S       signal distorted by scatter propagation
X       stable frequency (crystal control)

TCC – Communications Plan                                                         29
Phonetic Alphabet and Morse Code
PHONETIC ALPHABET AND MORSE CODE

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Glossary
GLOSSARY
AM—Amplitude Modulation
Amateur Radio – also known as ham radio, describes the use of radio frequency spectrum for purposes of
      non-commercial exchange of messages, wireless experimentation, self-training, private recreation,
      radio sport, contesting, and emergency communication.
AMR—American Medical Response
ARES—Amateur Radio Emergency Service. The Amateur Radio Emergency Service® (ARES) consists of
     licensed amateurs who have voluntarily registered their qualifications and equipment, with their
     local ARES leadership, for communications duty in the public service when disaster strikes.
ARRL—The American Radio Relay League ARRL is the national association for Amateur Radio in the US.
     Founded in 1914 by Hiram Percy Maxim as The American Radio Relay League, ARRL is a
     noncommercial organization of radio amateurs. ARRL numbers within its ranks the vast majority
     of active radio amateurs in the nation and has a proud history of achievement as the standard-
     bearer in amateur affairs. ARRL’s underpinnings as Amateur Radio’s witness, partner and forum
     are defined by five pillars: Public Service, Advocacy, Education, Technology, and Membership.
CB Radio—Civilian Band Radio is, in many countries, a system of short-distance radio communications
       between individuals typically on a selection of 40 channels within the 27 MHz (11 m) band.
       Citizens band is distinct from other personal radio service allocations such as FRS, GMRS, MURS,
       UHF CB and the Amateur Radio Service ("ham" radio).
CERT – The Community Emergency Response Team (CERT) program educates volunteers about disaster
        preparedness for the hazards that may impact their area and trains them in basic disaster
        response skills, such as fire safety, light search and rescue, team organization, and disaster
        medical operations. CERT offers a consistent, nationwide approach to volunteer training and
        organization that professional responders can rely on during disaster situations, which allows
        them to focus on more complex tasks. Through CERT, the capabilities to prepare for, respond to
        and recover from disasters is built and enhanced.
CHP—California Highway Patrol
CTCSS Tones – Continuous Tone-Coded Squelch System
CW—Continuous Wave also known as Morse code
EAS – Emergency Alert System
EMD –Emergency Management Department. The County of Riverside Emergency Management
      Department enhances the safety and security of the whole community by leading the efforts to
      mitigate, prepare for, respond to, and recover from emergencies and disasters.
EOC—Emergency Operations Center. An emergency operations center is a central command and control
     facility responsible for carrying out the principles of emergency preparedness and emergency
     management, or disaster management functions at a strategic level during an emergency, and
     ensuring the continuity of operation of a company, political subdivision or other organization.
     An EOC is responsible for strategic direction and operational decisions and does not normally
     directly control field assets, instead leaving tactical decisions to lower commands. The common
     functions of EOCs is to collect, gather and analyze data; make decisions that protect life and
     property, maintain continuity of the organization, within the scope of applicable laws; and
     disseminate those decisions to all concerned agencies and individuals.

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Glossary
FCC – Federal Communication Commission
FM—Frequency Modulation
FRS Radio – Family Radio Service Radio
GMRS--The General Mobile Radio Service is a land-mobile FM UHF radio service designed for short-
      distance two-way communication. It requires a license in United States but some GMRS
      compatible equipment can be used license-free in Canada. The United States permits use by an
      adult individual who possesses a valid GMRS license, as well as his or her immediate family
      members. Immediate relatives of the GMRS system licensee are entitled to communicate among
      themselves for personal or business purposes, but employees of the licensee, who are not
      family members, are not covered by the same license
Ham Radio – also known as Amateur Radio. See Amateur Radio
HF -- High frequency is the ITU designation for the range of radio frequency electromagnetic waves
         (radio waves) between 3 and 30 megahertz (MHz).
HT—Hand-held transceiver
IC – Incident Command
ICS--The Incident Command System is a management system designed to enable effective and efficient
        domestic incident management by integrating a combination of facilities, equipment, personnel,
        procedures, and communications operating within a common organizational structure. ICS is
        normally structured to facilitate activities in five major functional areas: command, operations,
        planning, logistics, Intelligence & Investigations, finance and administration. It is a fundamental
        form of management, with the purpose of enabling incident managers to identify the key
        concerns associated with the incident—often under urgent conditions—without sacrificing
        attention to any component of the command system
ITU—International Telecommunication Union
MURS—Multi-Use Radio Service is an unlicensed two-way radio service similar to Citizens Band (CB).
     Established by the U.S. Federal Communications Commission in the fall of 2000, MURS created a
     radio service allowing for unlicensed (Part 95) operation in a narrow selection of the VHF band,
     with a power limit of 2 watts. The FCC formally defines MURS as "a private, two-way, short-
     distance voice or data communications service for personal or business activities of the general
     public." MURS stations may not be connected to the public telephone network, may not be used
     for store and forward operations, and radio repeaters are not permitted.
NCO—Net Control Operator is an operator responsible for controlling all radio traffic on the repeater
     during a directed net. The NCO should view themselves as an emergency dispatcher. The NCO
     needs to remain professional at all times and needs to maintain a calm collected demeanor.
PL Tones – Private Line Tones
RACES – Radio Amateur Civil Emergency Service. When so activated, the Radio Amateur Civil Emergency
       Service will consist of only those amateur radio operators who have previously registered with
       State and local governments to provide emergency radio communications for them in times of
       emergency. Other amateur radio operations might be suspended and operations under the
       RACES rules might be restricted to certain frequencies within the amateur radio bands.
RTTY—Radioteletype

TCC – Communications Plan                                                                                     32
Glossary
SSB—Single Side Band
TCC – Temecula Citizen Corps
TOC – Temecula Citizen Corps Operations Center
UHF--Ultra high frequency is the ITU designation for radio frequencies in the range between 300
       megahertz (MHz) and 3 gigahertz(GHz).
VHF--Very high frequency is the ITU designation for the range of radio frequency electromagnetic waves
       (radio waves) from 30 to 300 megahertz (MHz), with corresponding wavelengths of ten to one
       meter. Frequencies immediately below VHF are denoted high frequency (HF), and the next
       higher frequencies are known as ultra high frequency (UHF).
W5YI -- Resource for Ham Radio and Commercial Radio Licensing

TCC – Communications Plan                                                                                33
Resources
RESOURCES
Be Ready www.ready.gov
Red Cross www.redcross.org
TCC https://temeculaca.gov/1005/Citizen-Corps
FEMA https://www.fema.gov/
Cal Firehttp://www.fire.ca.gov/
Emergency Management institute https://training.fema.gov/
ICS Formshttps://training.fema.gov/icsresource/icsforms.aspx
Family Emergency Communication Plan https://www.fema.gov/media-
library/assets/documents/133447
CERT https://www.ready.gov/community-emergency-response-team
Temecula CERT https://temeculaca.gov/1068/CERT
Golden Triangle Amateur Radio Club http://www.gtarc.org/
ARRL http://www.arrl.org/
W5YI https://www.w5yi.org/
City of Temecula https://temeculaca.gov/
ARES http://www.arrl.org/ares
County emd https://www.rivcoemd.org
https://temeculaca.gov/434/Emergency-Services-Public-Safety

TCC – Communications Plan                                                     34
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