E-Government Experience in South Africa
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e-Government Experience in
South Africa
© SITA (Pty) Ltd 2002 – www.sita.co.za
The presentation
South African
environment
E-Government E-Government
context concept
E-Government
Experience & initiatives
© SITA (Pty) Ltd 2002 – www.sita.co.zaS.A. Demographics
(Percentage Breakdown of Urban and Rural Population)
11%
Limpopo
[4.9 Million]
88%
39.1%
34.9% 97% Mpumalanga
Gauteng
North West [7.3 Million]
[2.8 Million]
[3.3 Million] 3% 60.9%
65.1%
68.6% 43.1%
70.1%
Free State KwaZulu
Northern Cape [2.6 Million] Natal
[8.4 Million]
[.84 Million] 31.4%
57.9%
29.9%
36.6%
Public
house
(MPCC)
Eastern Cape
[6.3 Million]
88.9%
63.4%
Western Cape
[3.9 Million]
11.1%
© SITA (Pty) Ltd 2002 – www.sita.co.zaPopulation, the key points
• Population estimated at just over 44 million people
• Some 35% of the population was under the age of 15
in 1998
• An average 1 million babies are born in South Africa
per annum
• Just over 53 % of the population lived in urban areas
• By June 2000 teledensity in RSA was just over 5,5m or
14 telephones per 100 people
• There is over six million cell phones in South Africa
today
© SITA (Pty) Ltd 2002 – www.sita.co.zaZulu is the most spoken language in
South Africa
Province Literacy Languages
(Mother
tongue)%
Western Cape 94.6 Xhosa, Afrikaans, English
Northern Cape 79,8 Xhosa, Tswana, Afrikaans
Eastern Cape 87 Xhosa, English, Afrikaans
Free State 84,4 Sotho, Afrikaans, English
KwaZulu Natal 84,3 Zulu, English, Afrikaans
North West P 69,5 Tswana, English, Afrikaans
Gauteng 92 English, Afrikaans, Nguni,
Sotho
Mpumalanga 87 Nguni, English Afrikaans
Northern 73 Tsonga, Venda,
Province
© SITA (Pty) Ltd 2002 – www.sita.co.zaE-Government context
South African
environment
E-Government E-Government
context concept
E-Government
experience
© SITA (Pty) Ltd 2002 – www.sita.co.zaE-Government context
• Why e-Government
• What is involved in e-Government
• How will it be implemented
• Who is involved / stakeholders
• When will it happen
© SITA (Pty) Ltd 2002 – www.sita.co.zaThe concept of e-Government
South African
environment
E-Government E-Government
context concept
E-Government
experience
© SITA (Pty) Ltd 2002 – www.sita.co.zaThe concept
• e-Government seeks to render services utilising technology
as an enabler through partnerships with stakeholders
• Understanding and anticipating citizen’s needs and aligning
services to citizen’s needs /wants
• Citizens’ terms and experience of interacting with the state
driven by time, convenience and choice.
© SITA (Pty) Ltd 2002 – www.sita.co.zaOutput v/s service orientation
Starting point Focus Means Ends
a. The Program Orientation
Government Program Promoting Citizens
Publicising
b. Service Orientation
Citizen, Citizen
Citizen needs Co-ordinated
Business, content
v/s wants servicing
Government
Citizen content through
satisfaction & relevance
© SITA (Pty) Ltd 2002 – www.sita.co.zaGlobal benchmark highlights six
distinct phases of e-Government
Comprehensive corporate
transformation to e-government
Clustering of services
Personalized portals
Multi-purpose portals
6
2-way transactions
Information
provision
4 5
2 3
1
Degree of corporate
transformation
Source: Deloitte Consulting 2001
© SITA (Pty) Ltd 2002 – www.sita.co.zaInitiatives and experience
South African
environment
E-Government E-Government
context concept
E-Government
experience
© SITA (Pty) Ltd 2002 – www.sita.co.zaThe triangular relationship
Government
to Business
Government Government
to citizens to Government
At one point or another we are all citizens
© SITA (Pty) Ltd 2002 – www.sita.co.zaProvinces
• All provinces have websites that provide provincial
information.
• Two provinces are ahead of the rest, namely:
– Western Cape and
– Gauteng
• The advantage of these provinces is their developed
communication infrastructure due to their being the
economic hubs
© SITA (Pty) Ltd 2002 – www.sita.co.zaProvinces … continued
Western Cape & Gauteng
• G2C
– Information KIOSK – access to information about the
provincial government
– KHANYA – provided each school with a computer for
students to access internet and have e-mail addresses
– Gauteng Online – Provide internet access to all schools
within the province
– GIS – information about the geography of the province
– PALS – Provincial automated library services
• G2G
– DOC Warehousing – 102 systems were housed together
to enable information sharing for ministers
© SITA (Pty) Ltd 2002 – www.sita.co.zaProvincial & Local Government
Development of National Information Management System
Purpose:
• Coordinate, Monitor and Support Integrated
Development Planning activities
• Building capacity and knowledge sharing within the
three spheres of government
Objectives:
Connect all National, Provincial and Local government
The project is at level one of the respective phases of
e-Government [ info flow & prioritisation]
© SITA (Pty) Ltd 2002 – www.sita.co.zaGovernment to Government initiatives
• Department of Communication
– Implemented a video and audio streaming solution to
enable virtual collaboration for management
– Management information system for collecting data and
information and pass to management
• Department of Public Service and Administration
– implemented a document, information, knowledge
sharing and virtual collaboration system in a secure
environment for the cabinet members
• Department of Health
– NHISA to co-ordinate all DoH info system to make sure
that there are no Duplications, there is interoperability
between systems and to assess evolving information
needs
© SITA (Pty) Ltd 2002 – www.sita.co.zaGovernment to Government initiatives
• Department of Justice
– SAS - to automate processes for State attorneys
– Guardian Fund - to administer and manage estates for
minors
– Court Process Pilot Project – automated interaction
between courts and attorneys and sheriff
• Department Home Affairs
– Implementing a network information system aimed at
an integrated data base of citizens thus enabling :
• Common database of citizens
• Inter-departmental use and authentication
© SITA (Pty) Ltd 2002 – www.sita.co.zaGovernment to Citizen initiatives
• Multi Purpose Community Centres – center for
accessing Government, private-sector and academic
information
• Public Information Terminals – to provide each
household with an electronic address to access information
about government
• DoC-WIL – wireless internet labs for distance education
• Dot.za – Computer centers in informal settlements
using converted containers to provide training
© SITA (Pty) Ltd 2002 – www.sita.co.zaGovernment to citizens initiatives ..
• Deposit and Maintenance – enable payments for citizens
and automates trust fund accounts for magistrates courts
• Statistics South Africa – web-page releases census and
other information
• South African Revenue Services
– call centre for tax queries and personal tax e-filing
– electronic delivery of tax certificates and directives
– NITS – to process tax information more efficiently
© SITA (Pty) Ltd 2002 – www.sita.co.zae_Government Gateway © SITA (Pty) Ltd 2002 – www.sita.co.za
What is Gateway
• A single point of access to all information about, and
services provided by government.
– Create a seamless and continuous access to
information and services of the SA government
through the use of technology
– Provide on-line access to services anytime,
anyplace (24/7/365)
– Respond to personalised needs of users
• Built on the learning gained elsewhere in the world.
© SITA (Pty) Ltd 2002 – www.sita.co.zaGateway is aimed at creating a
responsive on-line Government
• Accessible on or before demand 24X7X365
• Accessible in convenient locations i.e. homes, work,
rural and urban
• Accessible in a multi-channel manner; in person, by fax,
phone, e-mail, online etc
• Integrated, transparent and providing “one stop”
service
Continuous optimisation of Government service delivery utilising
technology as enabler
© SITA (Pty) Ltd 2002 – www.sita.co.zaGuiding principles in implementing
Gateway
Ownership across the • The project has to be owned and
supported by all departments and
board agencies
Build on what exists • Utilise the existing and planned projects &
infrastructure
No wrong door
• Any which way the citizen / business
approach government should be correct
Government in • Partnering with intermediaries public or
Partnership private i.e Post Office, banks, stores etc
• Support and develop SMME’s as
Sustainable job creation intermediaries
Support localisation • Support local communities for service
delivery
The key is to change the experience the citizen has with government
© SITA (Pty) Ltd 2002 – www.sita.co.zaGateway related projects
Project
Project focus
focus Department
Department
CabiNet
CabiNet •• CabiNet
CabiNet information
information management
management system
system DPSA-implemented
DPSA-implemented
CabiNet
CabiNet •• CabiNet
CabiNet information
information management
management system
system DPSA-
DPSA- implemented
implemented
FOSAD
FOSAD •• Forum
Forum of
of DG’s
DG’s document
document management
management portal
portal DPSA
DPSA -- implemented
implemented
EDMS •• Document
Document management,
management, workflow
workflow and
and records
records DPSA-underway
DPSA-underway
EDMS
management
management
GAS •• Redevelopment
Redevelopment of
of the
the social
social grant
grant system
system Social
Social Development
Development
GAS
IJS
IJS •• Integrating
Integrating the
the justice
justice cluster
cluster system
system Justice
Justice cluster
cluster depts
depts
PIT
PIT •• Making
Making info
info available
available through
through terminals
terminals DoC
DoC
HANIS
HANIS •• Automation
Automation of
of the
the national
national ID
ID system
system DoH
DoH
G2C
G2C portal
portal •• Revamping
Revamping the
the www.Gov.Za
www.Gov.Za website
website GCIS
GCIS
IGIS
IGIS •• Inventory
Inventory management
management of of government
government systems
systems DPSA
DPSA
MPCC
MPCC •• Community centres in remote & rural areas
Community centres in remote & rural areas GCIS
GCIS
VPN
VPN •• Implementation
Implementation of
of aa government
government core
core network
network SITA
SITA
Hospital
Hospital info
info •• Development
Development of
of interoperable
interoperable systems
systems allowing
allowing Health
Health
system
system for easy management of hospitals
for easy management of hospitals
© SITA (Pty) Ltd 2002 – www.sita.co.zaImplementation activities underway
Partnership
Partnership focus
focus
•• phase
phase 11 of
of the
the project
project
–– Service
Service clustering
clustering
–– Call
Call centre
centre
Phase
Phase 11 –– Information
Information flow
flow
–– XML
XML structures
structures
–– Technical
Technical infrastrucutre
infrastrucutre
Information
Information •• Provide
Provide global
global benchmark
benchmark and
and information
information
flow
flow
•• Legal
Legal review
review and
and providing
providing legal
legal advisory
advisory services
services
Legal
Legal
•• Develop
Develop and
and implement
implement aa strategy
strategy for
for branding
branding and
and marketing
marketing
Marketing
Marketing &
& of Gateway
of Gateway
Branding
Branding
Government
Government •• Implementation
Implementation of
of aa government
government core
core network
network
Core
Core
network
network
© SITA (Pty) Ltd 2002 – www.sita.co.zaLessons, challenges & critical
success factors
© SITA (Pty) Ltd 2002 – www.sita.co.zaSome lessons and challenges
New
Process business
innovation models
Integrated
public
service
Life events /
Security and form of
confidentiality services
Infrastructure , content and applications are critical to success
of e-Government
© SITA (Pty) Ltd 2002 – www.sita.co.zaCritical success factors
• A clear vision, shared and communicated
• Achievable targets
• Investment & political support
• Partnerships [PPP]
• Enabling infrastructure
• Common branding and marketing
© SITA (Pty) Ltd 2002 – www.sita.co.zaThank you ! © SITA (Pty) Ltd 2002 – www.sita.co.za
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