For the future setting the foundation - Caring, Vision, Innovation - Northwestern Medical Center
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setting the foundation
for the future
2017 Annual Report
Caring, Vision, Innovation
Partnering for a
a letter to our
“
On the cover:
Healthy Future ...
community
The new Medical Office Building, on track
to open in November, brings Primary Care,
Northwestern Urgent Care, and Orthopaedics NMC’s vision calls on us to “partner to improve the
into flexible, expanded, efficient new space at wellness of our community” while living our vision of
the front of campus allowing us to better keep “providing exceptional healthcare for our community.”
pace with growing community need.” Those fundamental passions are based upon the
Community Health Needs Assessment, inform our
strategic plan, and guide our community benefit
investments. In doing so, NMC rises beyond being a
vital healthcare provider and one of the region’s largest
What an exceptional year Already practicing in that space are our Cardiology and officials to improve the system. We are an engaged partner employers and accepts our role as a driving force in
of progress! One constant Pulmonology clinics as well as Northwestern Women’s in the local Unified Community Collaborative that brings improving the quality of life in our community.
amidst the swirling Services, our OB/GYN practice. The Medical Office together key healthcare providers and stakeholders to
changes in healthcare has Building, opening in November, will bring Northwestern collaborate on the coordination of care. Together we are
Addressing Community Needs
been the shared Primary Care, Urgent Care, Orthopaedics, and the working through various aspects of reform, including
commitment of the NMC Outpatient Laboratory into flexible, expanded, efficient integration opportunities and actively evolving from As you can see in the report shared on the NMC website,
staff, Medical Staff, Board, new space. This was made affordable through our years of volume based ‘fee-for-service’ reimbursement for caring the top priorities from the current Community Health
Volunteers, and entire intentional savings and the amazing generosity of our for the sick to Population Health payment to keep a Needs Assessment are:
NMC family to our community. Our sincere thanks go out to everyone who community healthy. We are more than a traditional
mission of providing contributed to make these enhancements possible – and to hospital treating illness; we are the catalyst to the • Mental Health & Substance Abuse;
exceptional care for our all of you for your patience during our construction! population achieving optimal health. We are proud to • Obesity;
community. Our team say the ‘big blue H’ on the roadsigns now stands for a • Smoking;
Jill Berry Bowen
& Kevin Manahan
works tirelessly each day This past year has seen continued momentum in the community centered on health! • Cancer;
toward that mission in RiseVT movement to embrace healthy lifestyles across • Suicide; and
pursuit of our vision for a healthier future which speaks of Franklin and Grand Isle communities. Families, schools, Through it all, the focus of the entire NMC team on caring • Domestic & Sexual Assault.
excellence, value, and wellbeing. It is our pleasure to share businesses and municipalities are making positive changes for our community has never wavered. We continue to
with you this annual reflection on our progress, for a healthier future. This is healthcare reform in action, as achieve high quality marks and expand access while having These priorities are not unique to northwestern
highlighting some of the many achievements on that prevention is truly the path to a healthier and more among the lowest overall rate increases in recent years. On Vermont. We are very proud of the open and
journey – including being named one of the nation’s Top affordable future for all of us. That progress has earned behalf of all of us at NMC on our main campus and across collaborative approach that our community takes in
100 Rural & Community Hospitals! statewide interest and OneCare Vermont (the statewide our many community locations, thank you for entrusting addressing these priorities. Each one is too big to be
Accountable Care Organization - ACO) has adopted your care to us. addressed on its own. True improvement comes through
Facility enhancements to our healing environment have RiseVT as their statewide strategy for improved partnerships. NMC is pleased to work side-by-side with
been an exciting visible focus for us this year and they are community health through primary prevention! At the great community partners for a healthier future for all.
nearing completion! Our new private inpatient rooms are same time, NMC continues to be recognized as a leader in Throughout this report are highlights of our work on
providing greater restfulness and privacy for our patients, efforts to create a more sustainable healthcare system these priorities, including the remarkable work of our
facilitating healing, learning, and family support. The new within Vermont, working to preserve access and quality Comprehensive Pain & Addiction practice and the
addition for rotating medical clinics will soon host visiting while reducing costs within that system. We are actively Jill Berry Bowen, RN Kevin Manahan engaging RiseVT movement that is inspiring so many in
specialists to expand access to necessary preventive care. working at the State level with our regulators and elected Chief Executive Officer President, NMC Board our community to embrace healthy lifestyles. This year,
of Directors when the opening of BAART’s new addiction treatment
facility was delayed, NMC immediately stepped forward
as a collaborative partner and provided temporary space
so patients could get the care they needed. Within
RiseVT, we are delighted to partner with the Vermont
Department of Health and so many local businesses and
municipalities on becoming more Breastfeeding
Friendly. This collective work earned St. Albans City a
Mayoral proclamation as a Breastfeeding Friendly City
– a rare designation that truly speaks to a community
commitment to healthier lifestyles!
1 2
Printed in Canada
Community Health Needs Obesity
On the Rise Statewide
As the RiseVT movement has gained momentum
locally, it has caught the eye of leaders from across
the state in healthcare, business, government, and
Department of Health around breastfeeding. There other sectors. They see the value in primary
are now more than 47 breastfeeding friendly prevention – in changing our culture so the healthy
businesses in our area and St. Albans City has been choice is the easy choice and in all of Vermont
officially proclaimed a Breastfeeding Friendly City coming together to embrace healthy lifestyles.
—making it one of only a handful of municipalities There is growing understanding that this is the path
across the United States with such a designation! towards a healthier future and lower overall
healthcare costs.
As part of our work to track improvements in our
community’s health, RiseVT partnered with local From this, a group of statewide stakeholders
schools, under the shared leadership of Program reviewed RiseVT and found it aligns beautifully
Manager Denise Smith and VDH District Director with healthcare reform and improved population
Judy Ashley, to gather the height and weight of all health. With that, a Statewide Board of Directors
of the 1st, 3rd, and 5th graders in Franklin and was formed and RiseVT was adopted by OneCare
Grand Isle counties. Eighty-eight percent of the Vermont as their statewide primary prevention
children —1,688 students—participated. strategy. The State Board includes:
The results from our measurement project are now • Chairperson Jill Berry Bowen, NMC
being analyzed by the UVM researchers. That data • Don George, BC/BS of Vermont
will become an important benchmark for us to • Win Goodrich, FNWSU School Superintendent
measure progress against as RiseVT continues to • Steve Gordon, Brattleboro Memorial Hospital
engage northwestern Vermont in embracing • Deanne Haag, MD, Northwestern Pediatrics
healthy lifestyles. • Chris Hickey, NMC
Come join in the fun of RiseVT as we move • Mark Levine, MD, Commissioner of Health
RiseVT Wellness Specialists Moretti
(foreground) and Betsy Cherrier (left) towards a healthier future. Visit us at RiseVT.com, • Janet McCarthy, Franklin County Home Health
work with school-kids on healthy
activities, including biking. take the pledge, get some ideas from the scorecard, • Todd Moore, OneCare Vermont
and explore all the great opportunities to embrace • Beth Tanzman, Vermont Blueprint for Health
healthier habits. Connect with us on social media • Lisa Ventris, Vermont Business Roundtable
and join this movement! Let’s rise together! • Eileen Whalen, UVM Medical Center
RiseVT: Continuing Strides Toward a Healthier Community That Board is working with RiseVT Medical
Director Elisabeth Fontaine, MD, of Northwestern
The RiseVT movement to embrace healthy lifestyles in a healthier future. There have already been some wonderful Lifestyle Medicine to put the structure and
northwestern Vermont continues to gain momentum with improvements and achievements! In an excellent example resources in place that will facilitate the expansion
growing awareness, increasing participation, and so many of partnership and amplifying an existing resource, RiseVT of RiseVT. It is an exciting time, as there are many
71 46
creative initiatives across our community. partnered with Local Motion to bring bike training (and a promising initiatives happening in communities
What began as a partnership between NMC and the trailer full of bikes to enjoy) to over 2050 school children across our state that will benefit from RiseVT’s
Vermont Department of Health is now taking and families in Franklin and Grand Isle counties. approach of focusing on community need,
hold in our schools, businesses, and Growing out of municipal conversations classrooms businesses amplifying existing resources, investing in
grassroots initiatives, strengthening partnerships,
municipalities as individuals and families join
the fun of active play, eating well, and other
RiseVT helped support and energize, the
Village and Town of Swanton incorporated
working with risevt and leveraging opportunities.
healthy habits. bike lanes and sidewalks into their ‘Complete At the beginning, we named it RiseVT
In keeping with evidence-based best practices, Streets’ design and added flashing beacons to intentionally, as we believed all Vermonters would
support the Safe Routes to School initiative in their ST. ALBANS CITY IS NOW OFFICIALLY
RiseVT developed ‘scorecards’ for individuals, benefit from increased attention to primary
community. A BREASTFEEDING FRIENDLY CITY
schools and classrooms, businesses, and municipalities to AND IS ONE OF ONLY A HANDFUL OF prevention. We are so pleased to see partners
help celebrate existing strengths, identify opportunities, As a step toward healthy starts for our youngest community CITIES ACROSS THE USA WITH THIS around the state agree and work with us to bring
and track small and large wins on our collective journey to members, RiseVT has amplified the work of the Vermont DESIGNATION. the movement statewide.
3 2017 ANNUAL REPORT 4
Community Health Needs Tobacco Cessation Community Health Needs Cancer Care
Primary Care Provider From left to right: Wendy Lawrence, PT,
Sparks A Father of Three Alene Spiekermann, and Chelsea Mulheron, RN.
to Quit Smoking
Sometimes being a quitter is a good thing:
Mike Royea quit smoking this year to make sure
he’d be around to see his 8-year-old son
graduate from high school. Royea works at NMC,
and is a single parent of three kids.
He worked with his Primary Care Provider to come up with a plan to stop
smoking. He started using a cessation medication, called Zyban, and created a
7-day quit plan. On day seven, he stopped.
This is Royea’s third attempt in recent years, but he said that this time feels different:
“I didn’t find it hard,” he said. “I chose to quit around Christmas because I knew
that I would be going here and there and wouldn’t have a place to smoke. Teaming Up on Proactive Lymphedema Care
I was really busy.” Editor’s Note: This article was originally published in the St. Albans Messenger and written by Messenger Staff Writer
In addition to that strategy, Royea said that making sure he was thinking Elaine Ezerins. This abbreviated and modified version is reprinted here with the permission of the Messenger.
of his kids before himself helped him stay focused. The Franklin Grand Isle
Tobacco Prevention Coalition is proud of Mike Royea. ST. ALBANS — Alene Spiekermann, 65, a retired a chance to see a physical therapist certified in lymphedema
Smoking makes heart disease, stroke, cancer emphysema, chronic elementary school teacher at St. Albans City School for prevention prior to surgery.
bronchitis more likely and smoking is identified as one of the top more than 30 years, is the first cancer patient to enroll in The goal of this up front education is to prevent the
health priorities in NMC’s Community Health Needs Assessment. NMC’s new lymphedema prevention program. lymphedema from developing, as NMC provides resources
She met with Wendy Lawrence, a certified lymphedema to educate patients and monitor swelling pre-operatively
physical therapist at NMC and learned a daily routine to and post-operatively.
follow on her own before and after cancer treatment
READY TO
“
surgery. Since then, she has not experienced lymphedema
“
QUIT?
symptoms since undergoing surgery in August. I did the exercises, and I haven’t
Lymphedema is a build-up of fluid that can occur after experienced any lymphedema. So I’m
I knew what smoking was cancer treatment, especially when lymph nodes are feeling really good. This pre-operation
IF YOU OR SOMEONE YOU KNOW IS removed. The program came about as Breast Care Nurse
doing to my body, but information really helps. It was very
CONSIDERING MAKING A QUIT ATTEMPT, Navigator Chelsea Mulheron spoke with patients during
I started looking at my WE’D LIKE TO HELP. her work. “Just hearing from survivors inspired me,” she informative.”
In addition to your primary care provider, there said. She often heard women were surprised by unexpected
youngest and wondering swelling after surgery. Mulheron reached out to Kristy — Alene Spiekermann, participant
is free coaching, patches, gum and lozenges
if I’d be around to see from NMC’s VT Quit Partner, Chari Andersen, Cushing who Manages NMC’s Rehabilitation Services
RN (524-8480 or candersen@nmcinc.org) Department and the two teams came together to develop a
him graduate.” The program partners NMC’s breast cancer care team with
or check out www.802Quits.org proactive approach to lymphedema care. physical therapists and the collaboration has been well
— Mike Royea for additional free resources. When a specific surgical procedure is recommended by a received by patients who enjoy the wrap-around care and
doctor, NMC’s staff jump into action, and offer the patient preventive focus.
5 Northwestern Medical Center 6
Community Health Needs Mental Health and Substance Abuse
10 years of her life, her three months in implementing additional services and outcomes including: reduction in
Hope and Paige McCabe was 14 years old
when she had her first
recovery have thus far been a success. support for individuals in need
through a three-year Substance Abuse
substance abuse and symptoms,
increase in recovery, and enhancement
Healing
Paige is one of many who suffer from
experience smoking marijuana. opioid use disorder in Franklin County and Mental Health Services Adminis- of patient care and satisfaction.
As a freshman, she started a and Vermont. Opioids are synthetic tration (SAMHSA) grant. By 2016, the The state program just celebrated a
habit that began as a seemingly narcotics containing the compound SAMHSA grant funded program got successful first year and is on track to
rolling to help people like Paige
harmless pastime with friends, opium and are typically prescribed by secure its goal of 375 participants in
doctors to relieve pain. Some common discover their path to recovery. three crucial counties in the state:
but which escalated. By the time
examples of opioids include: Franklin, Chittenden, and Rutland. It
Wraparound care supports recovery she was 16, Paige found herself
Oxycodone, Morphine, Vicodin, focuses on three specific populations:
immersed in the world of COMMONLY ABUSED
Percocet, and the most notorious those involved with the Department of
opioids. street version, Heroin. The state of
OPIOIDS INCLUDE Corrections, the Department of
Vermont has seen a drastic increase in OXYCODONE, Children and Families, or on the wait
“I had emotional issues, so using helped me to the use of these drugs over the past ten MORPHINE, list for care. The total grant funding is
cope with things and made me feel better,” years. In 2014, then- Governor Peter VICODIN, approximately $950,000 for all three
said Paige. Although she thought opioids
could help, her life eventually started to
Shumlin declared that his home state PERCOCET counties, $200,000 of which is used in
unravel.
faced an opioid epidemic. AND our communities. The grant funding
HEROIN
According to a report of the Substance and management in Franklin County is
She spent high school being harassed by Abuse and Mental Health Administra- directed by Northwestern Medical
classmates, struggling with schoolwork, and tion, an estimated two million dollars’ Center. RN Practice Coordinator Kelly
running away from home to try to escape. In worth of heroin illegally was trafficked Campbell helps oversee the
her early 20s, her opioid use contributed to into the state weekly and Vermont saw This program was designed to improve fundamental objectives of the grant.
the loss of her job, her apartment, her friends, an 80% increase in the number of services and outcomes including A key to the program’s success is the
and even her family. It took about 10 years for opioid admissions to addiction access, engagement, retention, and hands-on role of the Medically
Paige to come to terms with her self- treatment programs, making it clear equity. It seeks to improve the Assisted Treatment (MAT)
destruction. that it was time to take action. At coordination and integration of Coordinator. This coordinator works
“When I woke up in the morning I didn’t like NMC, that action took the form of services and improve patient-level closely with ... (continued on next page)
the feeling of not being able to do anything,”
she said. “It’s a miserable life when that’s all
you think about is being high and whether you
will be able to function.”
Now at 24, Paige is on the path to recovery. $3 million grant expands options for
Even though Paige continues to feel the
impact of her decisions from the previous opioid treatment and prevention
375
In 2015, The Vermont Department of Health, Division of Alcohol and Drug Abuse
“
Programs was awarded a 3 year, $3 million grant to enhance treatment service
systems to provide accessible, effective, comprehensive, coordinated care, and
Being sober, I can wake up medication assisted treatment and recovery support services to individuals with
in the morning and actually
PROGRAM opioid use disorders. Expanding the Options for Medicated-Assisted Recovery in
Vermont project is targeted to people with opioid use disorders in one or more
want to do something instead
of lying in bed all day.”
PARTICIPANTS high-risk groups: those involved with the criminal justice system, parents involved
IN FRANKLIN, CHITTENDEN AND in the child welfare system, and those motivated for MAT but waitlisted. Funded by
RUTLAND COUNTIES the Substance Abuse and Mental Health Services Administration, Vermont’s project
— Paige McCabe (pictured, left) has expanded capacity in Addison, Chittenden and Franklin counties.
8
Community Health Needs Mental Health and Substance Abuse Technology and Innovation We do that here
(continued from previous page) ... participants to track
engagement and ensure retention. Melinda Lussier stepped
the learning collaboratives are a key reason.
Real-Time Results
Kelly said that this grant program has created a lot of
into the role of MAT Coordinator six months ago. She
works with the participants in Franklin County, including
opportunity and promise saying that “One of the biggest Means Quicker Access
Paige McCabe. Recovering from addiction herself, Melinda
bonuses of us getting this grant, is having these
organizations come together and work together towards for Patients
brings an intense passion and commitment to her role. these common goals.” As these organizations work This year, the innovative Information
When Melinda tells her story of her personal journey to
recovery, she felt “bankrupt in spirit” and hesitant to ask for
diligently towards improvement, it is evident the state is on Technology team at NMC created a
its way to a brighter future. brand new interface system for cardiac
help. On the outside she seemed fine, but on the inside,
something was missing. Only after her third attempt at She says other states are looking to Vermont for guidance as testing. Electrocardiogram (EKG), Holter
recovery did she realize helping others in recovery could they start their own programs for opioid treatment. In fact, a Monitor and Stress Tests are now being
give her a sense of fulfillment. group of people from North Dakota made a trip to imported directly from our MUSE
Northwestern Medical Center this
“Having my addiction skyrocket was cardiology data system into our
year, including representatives from
what made me realize Meditech Electronic Medical Record
“Having my addiction skyrocket corrections, healthcare, and
I need to be of service to other addiction treatment, who sought to (EMR) for accurate results in real-time.
people in the way that others were of was what made me realize I
need to be of service to other learn from NMC as they begin work What does this mean for the patient? With real-time
service to me,” she said. She knows on new programs in their state
these struggles because she lived people in the way that others resulting, patients can log into their EMR to see
them. Melinda said she provides were of service to me.” As the SAMHSA grant program important test results much earlier than ever before –
enters its second year, Melinda and no more waiting to complete manual processes. The
support and accountability that the Melinda Lussier, stepped into the potential for human error is eliminated with this new
program participants need and Kelly both say that there is still a lot
role of Medically Assisted Treatment automation.
struggle to find. of work to be done. But both are
(MAT) Coordinator six months ago.
proud of the progress. What does this mean for the hospital? The
Melinda works side by side with She works closely with participants to
track engagement and ensure retention. In one quarter alone there were introduction of this streamlined process creates
Northwestern Medical Center and numerous efficiencies. As a LEAN initiative, this
RN Practice Manager Kelly Recovering from addiction herself, nine successes for patients enrolled
Melinda brings an intense passion and in this program, with participants automation has increased quality, reliability and
Campbell to put systems into place accuracy – a valuable process improvement that
that are sustainable and effective commitment to her role. overcoming addiction and even
more importantly, making life impacts many groups in the organization.
statewide. While Melinda focuses on
the daily tasks involved with the transformations. The new system eliminates the need for staff to look up
grant operation, Kelly supervises the grant on a larger scale Paige McCabe said that she struggles to be around other each patient, manually scan paper image strips, and
verify their work afterward. The time savings of Pictured above:
focusing on areas like building structure and resources for people and in groups and to form relationships. Now, Desarae Gabree, RN, monitors a patient during a stress test at NMC.
participants. One of the structured elements of the program though, she is stepping outside her comfort zone, planning scanning alone is approximately three to four hours a
are regular urine tests to monitor for substance abuse during to attend her first group support meeting with Melinda by week.
“
treatment. Another important aspect of Kelly’s job is her side. Paige is also working to mend the relationships that What does this mean for providers? Exact copies of
attending “neighborhood” meetings where she connects she damaged while she was in the midst of her addiction. the original test are now directly inserted into the
with representatives from different organizations such as EMR. This replaces the scanned images previously I could not have had a better
This program has been a saving grace for many participants
The Department of Children and Families, the Howard
like Paige who struggle to beat addiction. The strength of used, resulting in vast improvements in image quality. experience. Honestly, I wasn’t expecting
Center, Northwestern Counseling and Support Services, In addition, the image results are immediately available it. My EKG experience that day was just
the initiative, though, lies in the commitment of staff,
law enforcement, and others. These meetings are one of the to clinical staff for review.
participants and the “neighbors” who come together to as stellar. Good for all of you—and me
three-part quarterly learning collaboratives that are part of
build a framework of support for recovery. The organization thanks the hardworking individuals
the grant. Along with the neighborhood meetings, there are too.”
The peer connections and compassionate community behind this major process improvement. This
also collaboratives for the behavioral staff and the medical
caring are what turn a grant program into a meaningful and innovation is just one example of how NMC
staff involved in the program. Vermont is leading the way for — An NMC patient
lasting solution. continuously strives to provide exceptional care.
other states in regard to opioid treatment, Kelly said, and
9 2017 ANNUAL REPORT Northwestern Medical Center 10
setting the foundation SAFETY IN
ACTION
for the future
The new Progressive Care Unit has two EASIER
Airborne Infectious Isolation rooms. These
are designed to more easily make the room
BETTER LIGHTING! ACCESS
negatively pressured for isolation purposes, Exterior lighting was replaced around
The new Porte Cochere is bigger
provide an anteroom for gown donning and campus where construction occurred
and wider than the old one. The
doffing, and to be more easily cleaned. with LEDs, which are energy efficient
term comes from the French word
and provide warmer, more natural light.
for “coach door” & dates back to the
1690s when it referenced gateways
2017 was a year of milestones on the NMC campus as the hospital’s Master Facility Plan construction celebrated many for horse-drawn carriages that
provided arriving and departing
key moments in the transformation of our infrastructure to meet future community need. The work that began with a
60,000 30%
occupants protection from the
elements.
spring 2016 groundbreaking continued apace throughout 2017 and will culminate with final touches to the renovated
inpatient unit in early 2018. The new buildings provide efficient and accessible spaces with the newest technology and
specialized designs. Here are some of the defining moments of the past year and special construction features. SQ. FT ADDED
LARGER WIDER
17,700 MEDICAL-SURGICAL PATIENT
ROOMS IN THE NEW BUILDING
ROADWAYS
The new roadway around the front
entrance to the Emergency Department
Bigger, private rooms
SQ. FT RENOVATED for a patient-family
will be about 40 feet wide, 10 feet wider
than the old road.
centered approach
OCTOBER 30, 2016 DECEMBER 21, 2016 MAY 2017
The lattice work boom The new main entrance and The Medical Clinics Building opens,
MAY 24, 2016 crane starts to swings steel renovated lobby re-open bringing Northwestern Cardiology,
Groundbreaking ceremony into place for the Medical to the public. The lobby is Pulmonology, Women’s Services
for the NMC Master Facility Plan Office Building, the largest reconfigured to provide easy and Northwestern OB/GYN under
structure in the Master access, central registration, one roof, in a new building directly
Facility Plan construction. and convenient financial adjacent to the main entrance.
assistance.
JULY 25, 2016
NMC’s loading dock temporarily
relocates to back of the main
hospital building.
AUGUST 23, 2016
First steel is erected for the GRAND
JULY 11, 2016
project at the back of campus
for the inpatient unit expansion.
APRIL 2017
OPENING!
NMC’s front entrance closes The new Progressive NOVEMBER 2017
for renovations. The public Care Unit opens, The two story Medical Clinics
begins accessing the hospital providing private Building opens. This busy
through the Conference rooms for each and structure houses NMC’s
Center entrance. every patient. Outpatient Lab, Northwestern
Primary Care, Northwestern
Urgent Care and the Northwestern
Orthopaedic & Rehabilitation
Center.
11 12
hi-tech, high quality individual care
new patient care units Private rooms for
every patient
Spacious,
easy-access Natural iight More room for
bathroom. family with a
fold out bed
HDTVs in every
private room
Bedside
technology
Comfortable
touches
Workstations
that can see
into two rooms Color coded areas
simultaneously to help family find
their way around
Convenient
handwashing
stations
A new patient unit ...
full of light, personal touches, and highly efficient design,
with technology at the heart of what we do.
“ The room was large and I was
surprised that there were no
visitor chairs, then a nurse pulled
one from the closet—brilliant
idea, that way you only take out
Nursing work areas are
right outside patient
rooms - close by yet
offering privacy
what you need.”
— An NMC patient
13 2017 ANNUAL REPORT 14
Development Veterans Sponsored Valet Service
Exceptional
Campaign
Surpasses Goals
Exceptional … the Campaign for
Making access easier: The patients aren’t the only ones who
Northwestern Medical center was a
NMC and Vets kick off valet services are happy about the service, the
veterans are happy to be of service to
tremendous success, surpassing all
goals and raising nearly $2.8 million
in support of NMC’s Master Facility
their community.
As you approach the main hospital entrance at for the Valet Program. “In the first month, we had 69 riders, Plan construction projects.
Northwestern Medical Center you now see a man wearing in the next two, we had over 400 riders!” The generosity of our community has been
a bright blue vest with yellow trim, a veteran’s baseball cap, Veteran Roger Spaulding, of St. Albans, said he
overwhelming,” said Leon Berthiaume, the
and a smile on his face stretching from ear to ear. likes the program because it “gets him out of the
Campaign Cabinet Chair and Vice President of
These men that are the first friendly faces to house” and gives him something to do.
You may wonder who is this gentleman greeting you as you NMC’s Board of Directors. “Thank you to everyone
enter the hospital or asking you if you need a ride as you greet you as you walk through the hospital Roger is a long time member of the Saint Albans who contributed time, talent and treasure toward
wander aimlessly around the parking lot. doors are volunteers for NMC’s newest asset, community and it showed on his ride along when the advancement of our local healthcare as this
the Veteran’s Valet Program. the first rider he picked up, he happened to know support truly made all the difference in exceeding
This program sprang into action on April 5 of this year very well. our goal and expectations.”
on a volunteer basis, providing patients with an easier
465
source of transportation between the three separate It’s no surprise that the program recently gained some Approaching the Cobblestone Health Commons,
buildings that comprise NMC’s campus. recognition after hearing comments from some of the a young man with two metal canes crutched out
riders. Mike Brouillette of Saint Albans is at NMC on a the door. Roger immediately jumped out of the
“Everybody loves the service,” states Bill Bronson, one of vehicle to provide the man with assistance getting
regular basis for his wife’s hip appointments. He stated on LARGEST SINGLE GIFT
the veterans who devotes his time twice a week to driving in. The young man named Bradley Bard, also a TOTAL NUMBER OF
$500,000
his ride that it was “a really nice service because it is a long
walk,” from building to building, especially for the elderly. long time resident of the area, stated how “it’s nice DONORS
“I hope they keep this service.” to have a ride instead of having to walk” as it really DONATED BY PEERLESS
saves him some time. The two made small talk
Another woman that jumped into the vehicle was very
enthusiastic about the service as well. “We were here two
during the travel back to the main hospital
entrance—an example of how NMC’s strength is
1ST
weeks ago and my mother who is 84 really struggles to built on relationships.
walk,” she said. She raved about how great it was that NMC
was so accommodating for their patients even stating how Once back at the main entrance Bradley revealed
THE FIRST CAMPAIGN
COMMITMENT: $250,000
THE TRUST OF
$100,000
much she “loves this hospital”. that Roger was actually his neighbor and said
“I’m walking because of him”. When Bradley was JEAN M. LOWE
FROM NMC’S AUXILIARY
20
just six years old, Roger had helped him get
admitted into the Shriners Hospital for Children
in Montreal. The hospital specialized in providing
care for children with orthopedic conditions like
Bradley’s. Nearly 35 years later, Bradley is now GLASS PANELS
INSTALLED RECOGNIZING
mobile on his own. NEW GIFT GALLERY GIFTS OF $1,000
The convenience and gratitude for this new valet THANKS TO
service is evident from the enthusiastic feedback $100,000
from the patients. Having a service run by men FROM THE
PICTURED: The six-passenger electric vehicle that is used to
transport patients and visitors around the hospital campus. who fought for our country and continue to GARIBAY FAMILY
volunteer their time to NMC, shows how
300
40
important it is to our hospital to provide care and
to create the best patient experience with a
genuine commitment to the community.
DONATIONS
THAT CAME FROM THE NMC
GIFTS BETWEEN FAMILY (MEDICAL STAFF, DIRECTORS,
$25,000-$50,000 EMPLOYEES, AND VOLUNTEERS)
15 2017 ANNUAL REPORT
Development Exceptional Giving
Gifts from Our Community: NMC’s Capital Campaign nn Jamie and Kate Merchant
nn Kimberly and Jamie Messier
nn Clifford and Christine Peebles
nn Dean and Mary Pelkey
nn Rose Rixon
nn Lara Robtoy
nn David N. Simcoe D.O. and Eva
Simcoe
nn Jill and Jim Torrey
nn Suzanne Tremblay
nn Peggy Meunier nn Brian and Lisa Pelkey nn Donna Roby nn Corinne and William Simonds nn Heather Tremblay
nn John Minadeo, M.D. nn Walter and Kathryn Peno nn Karyn Rocheleau nn Ted Sirotta nn Luke Trippany
Northwestern Medical Center would like to recognize the following individuals and organizations who have supported NMC’s nn Donald and Stephanie Miner nn Dorothy Perkins nn Louise Rocheleau nn Carolyn and Patrick Slattery nn Heather Tynon
Exceptional Capital Campaign. Our heartfelt thanks to all of you for your support. nn Katie Montagne, M.D. nn Cindy Perry nn James B. and Maris S. Rock nn Tim and Denise Smith nn Rod and Elizabeth Vallee
nn Charlie and Sheri Moore nn Catherine Peters nn Carl and Robin Rosenquist nn Heather Smith nn Timothy and Lynn Vallee
Individuals nn Jeffrey and Heather Moreau nn Mary and Todd Pigeon nn Kelly Ross nn Dr. Wayne and Mrs. Jodi Smith nn Jack and Alexa Visco
nn Margaret Moreau nn Jamie and Nathan Pinkham nn Jeanne Royer nn Nila Spaulding nn Jeff and Angel Vos
nn Anonymous (7) nn Mary Powell and Mark Brooks nn Ann Delaney nn Christopher and Susan Grimes nn Kevin King nn Rev. M. Moretti nn Robert Pitts nn Melissa Royer nn Kimberlee Spaulding nn Matthew and Pattijo Walker
nn Robert and Sheila Abair nn Dr. Gregory and Mr. Joseph nn Demers Family nn Gail Grismore and Bob nn Nathan and Jessica King nn Richard and Patricia Morton nn Brittany Place nn Patricia Rugg nn Marie Speer nn Stetson and Erin Ward
nn Edith and Kevin Allard Brophey nn Sarah DeSilvey, FNP Grismore nn Karlinda King nn Allison and Tyson Moulton nn Joan Plaisted nn Nancy Ruhle nn Scott Spicer, MD nn Wendy Watson, RN
nn Marjorie Allard nn Sheila Brown nn Clarence and Natalie Dishaw nn Carol Groening nn Matthew and Brianne King nn Don Mueller nn Donald Poirier nn Keirsten Russell nn Dr. Steven and Mrs. Tami St. nn Lisa Anne Weaver
nn Chari and Richard Andersen nn Rachel and Noah Brown nn Dawn Dodd nn William and Mary Groff nn Ted and Karen Kissane nn Dr. and Mrs. Joseph Nasca nn Melissa and Timothy Poirier nn Gary and Cindy Rutkowski Marie nn Carolyn Weber
nn Rosanne Arnett nn Hon. Lawrence H. Bruce, Jr. nn Jacqueline Domingue nn Marilyn and LeRoy Grunewald nn F. JoAnne Kittell nn Jonathan and Lisa Newhard nn Sherry and Steve Pontbriand nn Dr. Toby Sadkin and Mr. Dale nn Karen and Peter Staniels nn Diane Weishaar
nn Darryl and Candice Arnold and Susan Roush Bruce nn Mari and Perry Donna nn Deanne Haag, MD nn Doug and Carol Klette nn John A. and Helen W. Newton nn Paul Poquette Family Hohm nn Sarah and Allen Sterling nn Leo and Marie Anne West
nn Judy A. Ashley nn Abigail Buck nn Dorothy Dowling nn Nick and Faith Hadden nn Coleen and Callie Kohaut nn John and Karla Newton nn Danielle Pothier nn Jennifer Savage nn Christina and David Stetson nn Suzan White, D.O.
nn Jacob Ashline nn Dawn and Jesse Bugbee nn Annette Dragoon nn Amie Hakey nn Sally Krupp nn Paul and Kristin Newton nn David and Betty Powell nn Jessica Scanlon Corliss and nn Stacy Strouse, MD nn Michelle and Dave Wilcox
nn Meredith Ashton nn Michele Burke nn James R. and Doris L. Driver nn Jolie and Kelly Haley nn Marc Kutler nn Jon, Sarah, Cameron and nn Rob Prim Jesse Corliss nn Dr. Lowrey and Mrs. Karin nn Sandra L. Williams
nn Jan and Howard Atherton nn Caryn and Danny Burleson nn Brian and Penny Dubie nn Radm. and Mrs. Warren nn Katharine and Kevin Laddison Connor Nielsen nn Amy Putnam and Joseph nn Patricia Joy Schekter Sullivan nn Katherine and David
nn Dr. Lorne Babb and Candace nn Mary and Mark Bushey nn Faith and Scott DuBois Hamm, Jr. nn Hank and Molly Lambert nn Jolene Oconnell Putnam nn Ross Schifo nn Robert and Valerie Sullivan Winchester
Collins nn Jerri Bushey nn Kimberly Duffel and Damon nn David and Jeffrey Handy nn Laura Lang nn William and Susan O’Connor nn Kelly Quilliam nn Marietta Scholten, MD and nn Thomas Suppan, M.D. nn Linda Wirts
nn Devin and Ashley Bachelder nn Janice Bushey Hall nn John and Lisa Hango nn Donald Lange nn Linda and Michael Olmstead nn Peter and Patricia Rath Stephen Payne, MD nn Patrick and Sarah Talcott nn David and Mary Wood
nn Amy Barbour nn Kelly and Daniel Callan nn Larry and Carol Dugan nn Roy and Margaret Hango nn Brittany LaPan nn Frederick and Susanne O’Neill nn Elizabeth Ratta nn Dr. Edward Schumer nn Dr. Michael and Debra nn Mary Woodhouse, M.D. and
nn Ellen Bartemy nn Maike Camp and Jacqueline nn Deborah and David Durant nn Randy Hartman nn Erin LaRocque nn Tami-Josee Ordway nn The Ravlin Family nn Pamela Scott Tanneberger Richard Costanza
nn Shari Bashaw Shiffler nn John and Deanna Edwards nn Janet and Pat Havrilko nn Jim and Teresa Larose nn Sandra O’Sullivan Smith and nn Sandra Raymond nn Christine Sears nn Jocelyn Tedford nn Naomi Wright
nn Mary Bates nn Kelly and HD Campbell nn Michael and Bonnie Evans nn Cintra Hazen nn Joe and Brandy Latimer Jeffrey Smith nn Russell and Susie Reed nn Albert and Sally Severy nn Lindsay and Roger Thieken nn Dr. Taylor and Marsha Yates
nn Dr. Robert Beattie and Jane nn Dina Carey nn Richard and Mary Ewins nn Margaret Heald nn Susan Lawlor nn Amy and Bryce McNall nn Adam and Elizabeth Reed nn Heather Shenk nn Matthew and Caitlin Thiel nn Ginette Young
Catton nn Michelle and Darren Carner nn Amber Felisko nn Rett and Emily Heald nn Wendy Lawrence nn Lesley Bliss Palmer nn Prescott Reiner nn Meagan Shine nn Sally Thomas nn Jon and Kim Zehnacker
nn Jeanne Boulerice Begnoche nn John and Sandra Casavant nn Rebecca Fenn nn Harold and Sally Hebert nn Michelle and Robert Lawrence nn Richard and Bonnie Paquette nn Chris and Bonnie Reinfurt nn Don and Pam Shook nn Scott Thompson nn Dr. Robert and Sandra Zelazo
nn Dr. Laura Bellstrom and Pat nn Frances Casey nn Julian Ferris, M.D. nn Samuel Hellman nn Mark and Chelsey Lawyer nn Burton A. Paquin, Sr. nn Restaurant and Catering 2016 nn Frank and Helen Short nn Adam and Heidi Thompson nn Dr. Frank and Judy Zsoldos
Hartnett nn Amy and Jon Centabar nn Erica Finnegan nn Frances M. Henry nn Gina LeClair nn Jenny Paradee nn Alissa Rich nn Darius Sidebotham and Cara nn Lester and Lori Thompson nn Heidi Zvolensky, MD
nn Jeff and Julie Benay nn Jennifer Chalifoux nn Nancy and Wayne Fiske nn Christopher and Carol Hickey nn Michelle and Benjamin Leclair nn Caroline Parent nn Darrin Ries Quackenbush nn Leif Tillotson
nn Doreen and Jonathan Benoit nn Sandra King-Chicoine, RN nn Jay Fleury nn Amanda and Jason Hill nn Deeanna Lefluer nn Miller B. Pearsall, M.D. nn Barbara Riley nn Gregory Silvestri nn Rick and Deb Timmerman
nn Joel and Tanya Benware nn Chip Chiappinelli, MD nn Elisabeth Fontaine, M.D. nn William and Jean Hobkirk nn Donald and Janet LeGrand nn Bradley Peduzzi nn Kathleen Riley nn Deborah Tipper
nn Amy and Dan Bergeron nn William and Therese Cioffi nn Brenda Forand nn Courtney Hodet and Duane nn Alex and Karen Lehning
nn Tim and Jill Bowen nn John and Trudy Cioffi nn Jodi Forwand, M.D. and Owen II nn Valerie Lehouiller
nn Leon and Anne Berthiaume nn Luke and Michelle Cioffi William Butler nn Peter and Christy Hofstetter nn Paula Denise and John Lescure
Businesses and Organizations
nn Robert and Kathleen Bessette nn Brian Clukey nn Sara and Jon Frail nn Jacqui C. Hood and Lawrence J. nn Carol Livingston nn Anonymous (1) nn Community National Bank nn Hickok & Boardman Insurance nn Northeast Financial Services nn St. Albans Cooperative
nn Marc and Brittany Bessette nn Kathleen Coburn nn Michelle Frank Lefebvre nn John Livingston nn 14th Star Brewing Company nn Connor Roberts Memorial Group nn Northwestern Counseling & Creamery, Inc.
nn Jonathan and Marilyn Billings nn Patricia Colburn nn Stephania and Corey Fregeau nn Stephen, Kathleen and Lily nn Darla and Kevin Lothian nn A.N. Deringer, Inc. Fund nn Holy Trinity Episcopal Church Support Services nn Superior Technical Ceramics
nn Tania Biniecki nn Lori Columb nn Jodi and James Frei Howe nn Deborah and Stephen Loughlin nn Ace Hardware nn Cross Consulting Engineers PC nn Hudson Headwaters Health nn Northwestern Medical Center nn Sweethearts and Heroes
nn Virginia Blair nn Phillip Condon nn Jun Fu, M.D. nn Jennifer and Ryan Howrigan nn Jean M. Lowe Trust nn American Legion, Post 1 St. nn Dickinson & Branon Dental Network Auxiliary nn The Tyler Place
nn David and Jane Blin nn Heaven Conger and Ethan nn Mark and Robin Fyles nn Bridget Howrigan Rivet and nn Erin Lowell Albans Care nn Husky Injection Molding nn Northwestern Pediatrics nn Total Home Center
nn Michael and Jackie Blouin Trombly nn Anna Gabaree Gerald Rivet nn Shirley and Deric Lunna nn American Legion, Post 88 nn E4H - MorrisSwitzer - Environ- Systems, Ltd. nn PC Construction nn Union Bank
nn Nancy Blouin nn Tom and Joy Conley nn Ray and Eileen Gadue nn Thomas and Barbara nn Jacy Lunna, LPN Sheldon ments for Health nn JC Image nn Peerless Clothing International nn Vermont Gas Systems, Inc.
nn Jennifer Bockus nn Kelly Connolly nn Thomas Gallagher Hungerford nn David and Gail MacCallum nn Ben & Jerry’s nn Franklin County Business and nn Jay Peak Resort nn Peoples Trust Company nn Vermont Precision Tools, Inc.
nn Pamela Bonsall nn Carrie and James Consentino nn Priscilla Galloway nn Joyce and Ramon Hunt nn Tina Machia nn Bernstein Private Wealth Professional Women nn Members Powered by Just Give nn People’s United Bank nn Veterans of Foreign Wars, Post
nn Joseph and Jessica Boone nn Gale Conte nn Christine Galuszka nn The Hurteau Family nn Elaine and Matthew Magnan Management nn Franklin County Industrial nn Mindray nn Primmer 758 St. Albans
nn Stacey and Matthew Bouchard nn Benjamin and Amy Cooke nn Elizabeth and Ted Gamache nn Shirley Jacobs nn Katy and Kyle Magnuson nn BerryDunn Development Corporation nn Missisquoi Lodge No. 9 - Rich- nn Rail City Information Systems, nn Vietnam Veterans of America,
nn Dennis J. Boucher nn Margaret and Bernard Coon nn Kristen Gamache and Hunter nn Robert and Diane Leach Janelli nn Kevin and Margaret Manahan nn Blue Cross Blue Shield nn Franklin County Quilters Guild ford Masons Inc. Post 753 St. Albans
nn Jacqueline Boudreau nn Lisa Cornforth Young nn M. Hayden Janes nn JoAnn and Michael Manahan nn Brady and Levesque Families nn Handy Toyota / Handy nn New England Federal Credit nn Raw Strength and Fitness, LLC nn Wyndam Hotel - Smugglers
nn Stacey Boudreau nn Dr. Michael and Janice nn Valdemar and Bridget Garibay nn Mavis Bashaw Janes, RN nn Michael Manahan nn Casella Waste Systems, Inc. Chevrolet Union nn Rotary Club of St. Albans Notch
nn Donna and David Boudreau Corrigan nn Shari Swainbank and Phil nn C. Quentin Janes nn Roya Mansoorani, MD nn Coldwell Banker Hickok & nn Hannaford Food & Pharmacy nn NFP Property and Casualty nn Run for Jim
nn Steve and Debbie Bourgeois nn Laurie and Todd Cosgrove Gerbode nn Sarah Jemley nn Linda Martell Boardman Realty Services, Inc.
nn Lisa Bovat nn Judge George and Mrs. Diane nn David P. Gervais nn Dr. John and Paula Johnson nn Helen Maskell
nn Jane C. Bower Costes nn Gary and Cindy Gibson nn Nicole and David Johnson nn Haskell and Patricia Mayo
Tributes
nn Anne and Gerald Bowers nn Jennifer Covino, MD nn Christi Giroux nn Kenneth and Nancy Johnson nn Sandy and Rick Mayotte
nn Koi Boynton nn Johanna Crane-Godin and nn G. Mary Gladden nn Jordan Family nn Vaughn Mays nn In Honor of Ashley Bernadette nn In Memory of Wayne and Betty nn In Memory of Lawrence and nn In Honor of Bernard and nn in Honor of Gladys M.
nn Lainey and Megan Branon George A. Godin nn Brian and Karen Gold nn Paula Kane, Aty. and Greg nn Janet and Michael R. McCarthy nn In Memory of Albert R. Berry Bourgeois Lorraine Handy Margaret Moreau Rocheleau, RN, CNP
Smith nn Joshua Curtis and Laura Isham nn David C. and Nilda Pierce, P.E. nn Jack and Pam McCarthy nn In Memory of Burton nn In Memory of Vyenne Boynton nn In Memory of Howard “Bud” nn In Honor of Joseph and June nn In Honor of Grant Robert
nn Jodi Bray nn Ruth Kane and Donald Curylo Gonnella-French nn Ken and Joan Kaye nn Daniel McCoy Bertonceli nn In Memory of Cecile and James Heald Anthony Morin Simard
nn Stephanie and Jason Breault nn Kristy and Corey Cushing nn Winton and Valerie Goodrich nn Melissa Keelty nn Mary Ann McDermott nn In Memory of Jim Bashaw Cioffi nn In Memory of Patricia Holland nn In Memory of Karen Mulheron nn In Honor of Sarah Sterling
nn Amy Brewer nn Paula and Steven Cutting nn Cassie H. Gordon nn Dr. Rajvinder Khela nn Alan and Dale McFeeters nn In Memory of Rosierre nn In Honor of William G. Cioffi nn In Honor of Carol Livingston nn In Honor of Charles and nn In Memory of John Thibault
nn David and Kimberly Brickner nn Heather Cutting nn Kimberley Goss nn Karen Keller nn Mark and Martha McGinn Boudreau nn In Memory of William and nn In Memory of Buzz and Marjorie Purton nn In Loving Memory of Roberta
nn Eric and Stephanie Brigante nn Tammy and David Cyr nn Laura and Michael Gouthreau nn Janice M. Ketchum nn Danielle McLaughlin nn In Memory of Remi Bourdeau Lora Dougherty Madeline McDermott nn In Memory of Walter and J. Voegele
nn Anonymous nn Craig Day nn Leon and Amy Graves nn April and Paul Kilbury nn Brendan and Kim McMahon nn In Honor of Jill Berry-Bowen nn In Memory of Fred and Louise nn In Memory of Jake and Florence Rath nn In Honor of Erin Ward
nn Randy and Andrea Brock nn Lori and Andrew Deering nn Deb and Tim Green nn Norma Kimball nn Jackie McNall nn In Memory of Bubby and Tessie Fleury Gertrude Menard nn In Memory of Kathleen Riley nn In Memory of Ruth M. White
nn Tracey Broderick nn Darlene and Ken DeHart nn Monica and Craig Greene nn David and Monica Kimel nn Leanne Medor Bushey nn In Memory of Connor Roberts
17 2017 ANNUAL REPORT Please Note: This list reflects donations given during the 2017 Fiscal Year. Northwestern Medical Center 18Development Annual Giving Financial Report
Gifts from Our Community: Annual Donors Financial Report
Actual
2016
Projected Actual
2017
Budget
2018
The following is a list of individuals and organizations who made philanthropic commitments to one of NMC’s funds. These include the Jim
Patient Services Revenue 183,964,101 186,289,018 200,056,322
Bashaw Cancer and Catastrophic Illness Fund, the Palliative Care Fund, the Martin H. Wennar, MD Health Education Scholarship Fund and the
Less Subsidies to MCR and MCD 59,925,743 60,674,333 64,499,210
NMC Community Fund.
Less Other Contractuals 21,319,582 20,895,177 25,556,675
Individuals Less Free Care 1,292,667 667,528 1,316,726
nn Anonymous nn Dr. Gregory and Mr. Joseph nn Bonnie Evans nn Steven and Marianne Marshall nn Dr. Toby Sadkin and Mr. Dale Less Provision for Bad Debt 3,031,340 4,999,919 5,404,532
nn Ronald and Marsha Anstey Brophey nn Julian Ferris, M.D. nn Elizabeth Martell Hohm Net Patient Revenue 98,394,769 99,052,061 103,279,179
nn Judy A. Ashley nn Hon. Lawrence H. Bruce, Jr. nn Myrna Flanagan nn Stuart McLean nn Dennis Sanders, M.D.
nn Stephanie Bates and Susan Roush Bruce nn Garry Garland nn Linda McNall nn Jennifer Savage Other Operating Revenue 5,853,874 5,183,451 5,598,376
nn Denise Baylous nn William Cain nn Theresa Gendreau nn Cheryl Mogridge nn Debbie Snedegar
Total Revenue and Other Support 104,248,643 104,235,512 108,877,555
nn Linda Benson nn Dr. and Mrs. Chip Chiappinelli nn Radm. and Mrs. Warren nn Jeffrey and Heather Moreau nn Dr. Steven Sobel
nn Jonathan and Marilyn Billings nn Gary Choiniere Hamm, Jr. nn Katelynn Moreau nn Dr. Steven and Mrs. Tami St.
nn Pamela Bonsall nn Vaughn and Sara Comeau nn Roy and Margaret Hango nn Morris Mulheron Marie Salary and Wages 47,999,821 51,474,302 51,198,031
nn John and Claudette Bostwick nn Barbara Dewey nn Peter and Christy Hofstetter nn Gerald and Lisa Myers nn Kathy Tabor
Employee Benefits 11,047,525 13,242,117 11,946,614
nn Madeline Boucher nn Grace Dickinson-Branon, nn Russell and Sharon Holcomb nn John A. and Helen W. Newton nn Madalyn Tulip
nn Jane C. Bower DMD and Dan Branon nn Marc Kutler nn Dean and Mary Pelkey nn John Verheyden Supplies 12,829,619 11,722,205 12,347,409
nn Melissa Branco-Howard nn Dorothy Dowling nn James Lavoie nn Brenda and Ray Rekoff nn Edmund and Jeannine Winn Contracted Services 13,216,226 13,642,464 14,066,005
nn Joseph and Mary Durfee nn Sally Lindberg
Other Operating Expense 6,224,872 5,935,212 6,438,330
Businesses and Organizations Medicaid Tax 4,316,651 4,233,592 4,725,004
nn Bellows Free Academy Student nn Fastenal nn J&L Service Center, Inc. nn Northwestern Medical Center nn The Tyler Place Depreciation 4,511,043 4,807,283 6,030,059
Activities nn Franklin County Quilters Guild nn JC Image Auxiliary nn Twiggs
Interest & Amortization 607,965 592,570 1,157,186
nn Community Partners Classic nn Franklin County Rehab Center nn Jim Bashaw Bowlathon nn People’s United Bank nn United Way of Greater Atlanta
nn Connor Contracting, Inc. nn Handy Toyota / Handy nn McCuin Fuels, Inc. nn Project Linus (Southern nn Vermont Department of Health Total Expenses 100,753,722 105,649,745 107,908,638
nn Dasani Chevrolet nn Messenger Print and Design Vermont Chapter) Income from Operations 3,494,921 (1,414,233) 968,917
nn Department of Health nn Hannaford Food & Pharmacy nn Missisquoi Valley Union High nn Run for Jim
nn DMC Electric nn Holy Angels Housing School Student Activities nn St. Albans Musuem, Inc.
Net Investment Income 4,080,429 6,617,158 296,590
Tributes Other (843,600) 1,728,155 168,025
nn In Memory of Eleanor R. nn In Memory of Matthew nn In Memory of Maurice nn In Memory of Marcy Hancox nn In Memory of John Robert Total Non-Operating Income 3,236,829 8,345,313 464,615
Bechard Brigham Dansereau nn In Memory of Corporal Daniel Thorpe Excess of Revenue and Other Support Over Expenses 6,731,750 6,931,080 1,433,531
nn In Memory of Agnes “Mitch” nn In Honor of Gregory Brophey, nn In Memory of Susan Dewey C. Marcellus nn In Memory of Jill Wells
Billings MD nn In Memory of John Dougherty nn In Honor of Don McCaughey
nn In Memory of Elaine “Ellie” nn In Memory of Cecile Cioffi nn In Honor of Debra Fitzgerald nn In Memory of Bernard L. Admissions 2,581 2,554 2,603
Bilodeau nn In Memory of Mary Lou nn In Memory of Zelma Moreau Total Patient Days 7,558 7,819 8,068
nn In Honor of Rachel Branco Collins Grunewald
nn In Memory of Paul Branon nn In Memory of Virginia Hall Please Note: This list reflects donations given during the 2017 Fiscal Year. Average Length of Stay 2.93 3.06 3.00
Emergency Department Visits 27,245 25,919 26,903
Births 369 383 387
Surgeries 2,905 2,868 2,993
Outpatient Diagnostic Imaging Procedures 46,218 46,733 45,622
Outpatient Laboratory Tests 321,210 335,292 315,444
Medicare/Medicaid % of Patient Revenue 59.60% 58.60% 59.20%
New reception area and entrance Days in Accounts Payable 51.5 51.5 45.9
is beautiful! Serene! A nice Days in Accounts Receivable 36.6 40.5 47.4
Age of Plant (Years) 10.6 10.7 12.5
gentleman escorted me right to
where I needed to go.”
— An NMC patient
Artwork by Caroline Parent is installed in the entrance to the new Medical Clinics Building. The staff seemed to work together intuitively. Inspired my confidence in
Her fused glass piece is made up of 20 panels depicting the Vermont landscape in all four
seasons, and is inscribed with the names of donors who contributed $1,000 or more. my care. They were very honest and sensitive to my fears.” — An NMC patient
19 2017 ANNUAL REPORT Northwestern Medical Center 20Reflecting on our year ... NMC always has a lot going on - both on our campus and out in the community. Here you can see us connecting with the community at Cardiac Capers, at the Little Lake Monsters Community All Stars game, at walks and runs around the state and when we invite students in for a closer look in our lab. We’re also happy to connect with our amazing volunteers, our staff, and with the youngest community members at events like Healthy Hearts on the Move. 21 2017 ANNUAL REPORT 22
SPOTLIGHT On Success
NMC NAMED
ONE OF THE
Diabetes prevention as well as her blood sugar, measured through an A1C test.
The A1C test is a blood test that measures a person’s
RURAL AND
When Losing Means Winning average levels of blood glucose over the past 3 months,
according to the National Institute of Health. It is the
primary test used for diabetes management and diabetes
COMMUNITY HOSPITALS
Editor’s Note: This article was originally published in the St. Albans Messenger and written by Messenger Staff Writer research.
Elaine Ezerins. This abbreviated version is reprinted here with the permission of the Messenger. “This is what was really important for me because my
brother is diabetic,” she said. “He’s been diabetic for a long
time and right now, he’s really sick. He’s in the hospital.”
In four months, the 10 community members participating The March class at NMC met
in YMCA’s Diabetes Prevention Program lost a collective weekly for one-hour sessions “I don’t want to be like that,” said Dexter. “I don’t want to
be diabetic.”
127.4
127.4 pounds, according to Debbie Robertson, an NMC focusing on healthier eating
Health Educator and a certified wellness coach. and other behavior changes. “I’ve got two grand children,” she said. “I’ve got a son,
Facilitated through Northwestern Medical Center’s The goals of the program are daughter-in-law, my brother, my family… I want to be here
(NMC) Lifestyle Medicine clinic, the program is designed for participants to reduce their TOTAL POUNDS for them. When you lose your spouse of 45 years, at first
to help those at risk of developing Type 2 diabetes adopt body weight by seven percent COLLECTIVELY LOST you say, ‘Oh, god what am I going to do?’ You know? So I This year, Northwestern Medical
and increase physical activity to BY THE 10 MEMBERS kind of let myself go a little bit, but I’m back on track.”
and maintain healthy lifestyles by eating healthier,
150 minutes per week.
Center was named one of the
increasing physical activity and losing enough weight to IN 4 MONTHS
Top 100 Rural & Community
reduce their chances of developing the disease. At one of the last sessions,
participants discussed their journeys thus far and the “It’s a great program. It works and there’s a Hospitals in the United States by
success they’ve seen with this program, in comparison to need for it in Franklin County.” iVantage Health Analytics and
others tried. The Chartis Center for Rural
— Judy Wechsler of St. Albans Town
“I just lost my husband a year and a half ago, so the Health.
stress…” Lise Dexter, 65, of Highgate Springs trailed off.
“This achievement is very gratifying and
“I wasn’t really taking care of myself like I should have.” Judy Wechsler said the program was an interesting validates our daily commitment to providing
juxtaposition on a personal and professional level because the best health care possible to our
The effects of this came to light during a doctor’s visit in of her job at the Champlain Valley Area Health Education
January. There, Dexter weighed in at 171 pounds, had high community, while maintaining an efficient
Center, working to create awareness about the diabetes and effective facility,” said Jill Berry Bowen,
blood pressure and was diagnosed pre-diabetic. prevention program. NMC’s CEO.
Both Dexter and her doctor agreed she needed to make “In the course of doing that work, it came time for my
some lifestyle changes. She re-joined Weight Watchers annual physical exam with a local physician and I learned NMC scored in the top 100 of rural and
immediately, a program she had participated in over the that I was at risk myself for diabetes,” she said. community hospitals on iVantage Health
years off and on with limited success, and signed up for the Analytics’ Hospital Strength INDEX®. The
diabetes prevention program at the recommendation of her Wechsler said her doctor’s first instinct was to take the INDEX is the industry’s most comprehensive
doctor. It is free to participate. ‘wait and see’ approach because pre-diabetic only signifies rating of rural providers. It provides the data
potential, but she wouldn’t have any of that. “I said ‘No. foundation for the annual Rural Relevance
Let’s prevent diabetes,’” she recalled. Study and its results are the basis for many of
“From January on, I went from 171 to 146 Robertson, the program’s facilitator, said the class went rural healthcare’s most prominent awards,
Collectively, the ten participants enrolled in the latest diabetes
prevention program class have lost more than 125 pounds
[pounds] and I feel better.” exceptionally well. Participants motivated one another and advocacy efforts and legislative initiatives.
over a four-month period. Pictured here are eight of the ten no one dropped out.
participants. Front row: Dianne Claire Beyor, Lise Dexter, Judy — Lise Dexter of Highgate Springs
Wechsler; Back row: Marlene Brown, Karen St. Lawrence, Lee She said the main challenge she faces is getting people to
Tillotson, Sue Tillotson, BJ Paquin, Debbie Robertson. commit to the one-year program, but when they do, “it
Her blood pressure followed the same downward trajectory works; it really does work.”
23 2017 ANNUAL REPORT 24You can also read
