FUJITSU IN FINANCIAL SERVICES: DELIVERING WORLDWIDE SOLUTIONS - FUJITSU IN FINANCIAL SERVICES DELIVERING WORLDWIDE SOLUTIONS
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fujitsu in financial services DELIVERING WORLDWIDE SOLUTIONS Fujitsu in Financial Services: delivering worldwide solutions
fujitsu in financial services
DELIVERING WORLDWIDE SOLUTIONS
Fujitsu – your global IT partner
Fujitsu has a global track record in the design and Helping you streamline Helping you stand out What’s next on the horizon? Fujitsu can help
Delivering first-class IT services
delivery of IT solutions and services for the financial Fujitsu believes in lean thinking – finding Fujitsu’s Japanese engineering heritage keeps you manage this multi-channel environment
for the UK Post Office
services industry. Over the last 25 years we’ve worked ways to streamline processes and technology us at the forefront of change in financial across the world, while helping you stay
with a wide range of retail and wholesale banking design to deliver significant cost savings. services. We’ve helped organisations stand adaptable enough to respond to rapidly The Post Office, part of the Royal Mail
organisations and insurance providers. Then, through our focus on continuous out by being first to market with products changing market conditions. Group, manages a network of 14,300
improvement, helping you stay profitable and services required by today’s branches nationwide and processes
in the fiercely competitive financial demanding customer. The service imperative more than £90bn annually. It is the largest
services market. Working with Fujitsu, financial services financial services network in Europe.
These include delivering the first true multi- organisations have become increasingly
channel banking solution for First Direct in successful in cutting costs and getting new Fujitsu has delivered IT managed services
the UK, developing biometric palm vein products to market. The next challenge for the Post Office since 1996 – designing,
authentication for a number of leading is to win and retain customers based on implementing and operating new IT
THE FUJITSU GROUP Japanese banks and developing specific service quality. infrastructure, including a secure,
vertical solutions for branch banking and networked counter system with touch-
• Invests $2bn per annum on R&D screen technology. Fujitsu installed 38,000
• Employs more than 156,000 employees ATM management with La Caixa in Spain, The financial services success stories of the
one of the most innovative financial services future will be those organisations who can counters and trained 63,000 staff on the
worldwide new system.
• Operates sales and support functions in markets in Europe. deliver a customer experience that generates
more than 70 countries loyalty, while simultaneously maintaining Fujitsu has helped the Post Office to:
• Enjoys a position as a $45bn leader in IT Managing a multi-channel world a streamlined operating model. Fujitsu’s • Simplify postal services (Smart Post)
systems and services The way customers interact with you is service expertise helps you and your frontline • Develop in-branch banking services
• Ranks as the third largest IT company in constantly evolving. Online, telephone and staff create and deliver this experience • Offer customers mobile phone top-ups
the world mobile banking are already established. for your customers.fujitsu in financial services
DELIVERING WORLDWIDE SOLUTIONS
Fujitsu – serving the world
Europe Asia Pacific North America fujitsu delivers:
In Spain Fujitsu delivers business process Many financial institutions in Japan are Fujitsu provides credit and risk monitoring,
outsourcing management, branch banking implementing Fujitsu’s contactless palm regulatory management and reporting • Innovation
solutions and ATM channel management vein pattern authentication and card (including Basel II and Sarbanes-Oxley) With a next-generation branch banking
services for La Caixa, one of the largest systems to prevent unauthorised plus services in anti-money laundering system, Fujitsu has helped a top ten
savings banks in Spain. La Caixa has been withdrawals and improve security. and security trading and settlement. Japanese bank reduce its staff and
a Fujitsu client for more than two decades. office space by more than 50%
In Sweden Fujitsu provides a fully managed Fujitsu provides Citibank with a The Chicago Board Options Exchange • Operational efficiency
service desk for Swedbank. This is one of comprehensive desktop managed service, (CBOE) is the world’s largest options exchange. Fujitsu helped a major Australian bank
the largest outsourced help desks in the supporting users via helpdesk and on-site Fujitsu’s technology enabled greater analyse its customer retention strategies
country, with more than 13,500 users engineers. We also proactively manage transaction volumes and faster processing in the mortgage market. This led to
and an annual volume of 400,000 calls. assets across 14 countries in Asia. power. Over three years, CBOE went from an 80% profit increase in this segment
peaking at 2,000 quotes per second to 50,000 • Customer service
Other clients include: Other clients include: per second – with close to 100% uptime. Fujitsu has an ATM management centre
• Lloyds TSB • ABN Amro in Barcelona which provides end-to-end
• Reuters • AIG Group Other clients include: managed services for many major
• Banco Popular • ANZ Bank • Merrill Lynch Spanish financial institutions
• Sampo Bank • Gulf Finance • CIBC • Regulatory expertise
• Bank of Finland • National Bank of Abu Dhabi • Bank of Montreal In Brussels Fujitsu has a dedicated
• AXA • St George Bank • U.S. Bancorp practice specialising in regulatory and
• ING Belgium • Bank of America compliance issues (such as Basel II,
• Fortis • VISA AML, IFRS and IAS)
• National Bank of Canadafujitsu in financial serviceS
DELIVERING WORLDWIDE SOLUTIONS
Europe
UK Spain Nordic Benelux Fujitsu proves a hit with
In Western Europe Fujitsu has significant Within Spain, Fujitsu has a pioneering Within the Nordic region, Fujitsu is at Within the Benelux financial services Banco Popular
experience in helping organisations to reputation in terms of innovative banking the forefront of internet banking and market there is a strong focus on regulatory
integrate and manage multi-channel models and low cost-to-income ratios. mobility solutions. and compliance management, private Banco Popular is the third largest commercial
environments. banking and wealth management. bank in Spain. It serves more than six million
Fujitsu’s experience within Spain includes: Fujitsu’s experience within the Nordic customers and has been working with
Fujitsu’s experience within the UK includes: • Developing specific solutions for branch region includes: Fujitsu’s experience within the Benelux Fujitsu for over a decade.
• Providing desktop support to more than banking and ATM applications for a • Providing branch banking services for area includes:
70,000 users including all customer-facing number of banks, including La Caixa Sampo Bank in Finland for the last • Delivering back-end applications for Fujitsu has recently provided Banco Popular
staff in nearly 2,000 Lloyds TSB branches • Providing ATM innovation. This decade, including mobility solutions private banking, fund management with our branch framework solution,
• Developing a sales process for the includes creating personalised customer for the bank’s employees and securities; implementing enterprise including new functionality, such as
Woolwich’s Open Plan solution that messages plus cross and up-selling • Delivering a managed service desk for content management, business loan origination processes, factoring,
provided integrated access to more than additional services, such as football tickets Swedbank, one of Sweden’s largest banks process management and regulatory management information, securities
10 of its product areas across all UK • Maximising efficiency with our branch • Supplying internet banking services and compliance solutions and XBRL reporting. Fujitsu implemented
call centres and branches while reducing banking platform by prioritising web portals for a number of Finnish • Supporting Fortis with Basel II the new platform across the entire group
loan application times from 2 weeks to customer traffic, providing integrated savings and co-operative banks consultancy, content management and migrated the bank’s old system to
30 minutes information to staff and minimising • Implementing self-service options, such and cost optimisation programmes the new environment.
• Implementing 24/7 service desk support access to servers at critical points. Clients as bill payment kiosks and web solutions; • Providing claims processing, web Fujitsu has helped Banco Popular to:
for Reuters users around the world, include Banco Popular, Cajamar and introducing business security solutions development and electronic document • Improve the in-branch customer
including UK desk-side engineering Caja Laboral de Mondragon and real-time payment transfer systems management solutions for AXA experience
support and a local language service • Delivering cash recycling management • Simplify the corporate architecture
desk in Asia and XBRL deployment for clients
including Ibercaja and Banco de Españafujitsu in financial services
DELIVERING WORLDWIDE SOLUTIONS
ASIA PACIFIC North America
Fujitsu’s experience within Japan includes: Within North America, Fujitsu provides
Fujitsu helps St George Bank CIBC Mortgages turns to Fujitsu
• Providing next-generation banking services consulting services and solutions which
increase performance for clearer view of processes
• Developing contactless palm vein focus on delivering sustainable value and
recognition technology for ATMs St George Bank is Australia’s fifth largest long-term strategic direction for banks CIBC is a leading North American financial
• Creating a fraud repudiation system financial institution, and has continually and insurance companies. institution. CIBC Mortgages, a division
for banking institutions which detects delivered profit performance above of CIBC, prides itself on simplifying the
unauthorised bank account withdrawals expectations. The bank needed to improve Fujitsu’s experience within North mortgage application process for its clients.
using stolen or counterfeit cards financial performance in mortgages – America includes:
• Front to back office transformation The organisation needed to streamline its
the profit engine of the organisation.
Australia • Data and document management mortgage process. This included monitoring
Fujitsu’s core strengths in the Australian Fujitsu identified a range of profit drivers in • Payment processing solutions the end-to-end mortgage process,
Japan financial services market lie in insurance and the mortgage business, based on modelling • Business activity monitoring proactively resolving incidents before they
Within Japan, Fujitsu is at the forefront retail banking. costs and revenues within the organisation impact customers and communicating early
of the financial services sector. In other and their link to profit. The value of the warnings to clients with an assessment of
parts of Asia, security threats and money Fujitsu’s experience within Australia includes: various channels to market (broker and potential business impact.
laundering are key concerns with up to • Producing a web services framework that branch networks, for example) and the
Fujitsu has helped CIBC Mortgages to:
$1.5 trillion laundered every year. Fujitsu improves collaboration between business products themselves were reassessed.
• Gain visibility into operational performance
has developed a discovery and visualisation partners involved in any insurance Fujitsu has helped St George Bank to:
of all critical business processes
tool for fraud detection, which uncovers transaction, based on XML standards • Increase profit performance by more
• Manage operational risks in real time
networks of accounts within other financial • Information security consultancy to than 20%
• Deliver high-quality service that is
institutions that are strongly related by ANZ Bank • Identify a significant number of levers to
transparent to front-line customers
transaction activity. • Support for Woolworths with their improve mortgage business profitability
Ezy Bank roll-outfujitsu in financial services
DELIVERING WORLDWIDE SOLUTIONS
Fujitsu – working with you
throughout the world
Fujitsu is a leading IT services company As banking channels become more
whose culture is grounded in integrity, numerous and disparate, you need an
openness and realism. IT partner who knows how to draw them
all together and manage them effectively.
We pride ourselves on delivering IT It’s vital that your IT partner has the
solutions for the financial services market resources and expertise to help your
that are innovative, cost effective and help organisation expand globally.
you compete, wherever you operate.
Our Japanese and European background
Whether you’re looking to increase your gives us a different perspective to our
operational efficiency, improve your competitors – one that’s based on long-
customer service or strengthen your term partnerships and a realistic view
regulatory compliance, we can help. of the benefits technology can offer.
Our deep understanding of the financial It also gives us an insight into the inherent
services market, and how it differs differences of markets around the world.
throughout the world, will help you gain
a significant edge over your competitors.for more information For more details contact Ask Fujitsu on: Telephone: +44(0)870 242 7998 Facsimile: +44(0)870 242 4445 Email: askfujitsu@uk.fujitsu.com http://uk.fujitsu.com REF: 2386 Copyright: © Fujitsu Services Limited 2007. All rights reserved. No part of this document may be reproduced, stored or transmitted in any form without the prior written permission of Fujitsu Services Ltd. Fujitsu Services endeavours to ensure that the information in this document is correct and fairly stated, but does not accept liability for any errors or omissions.
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