GOING FROM GOOD TO GREAT - SPRING 2019 - West London NHS Trust
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SPRING 2019 GOING FROM GOOD TO GREAT
GOOD TO GREAT
WELCOME So now the priority for all of us at need. This edition casts light on the
the Trust is to build on what works
well and focus on what we need
difficulties we have in providing the
best care to patients in outdated
A GOOD RATING
to improve, so that we move from buildings and how we plan to FROM OUR
good to great in everything we do. address these (page 4). We also
discuss some of the work we are
INSPECTORS
This edition tells the stories of doing to attract and retain great A few days before Christmas, we
teams that are already achieving people (pages 6-7). received an early present from
great things. Claire Dillon, Clinical the Care Quality Commission The Orchard, the accommodation for WLFS’ female patients
Director, describes how our Finally, we feature stories of some (CQC), when it awarded us a Good
forensic services have transformed people who have received care
themselves over the last three from the Trust.
overall rating, up from Requires
Improvement, which it had given
WEST LONDON FORENSIC SERVICES:
years (page 3).
I hope you enjoy this edition.
us less than two years earlier. We FROM INADEQUATE TO
were rated as Outstanding for being
Welcome to the spring We also feature our Back on Track As always, we are keen to hear caring, Good for being effective, OUTSTANDING IN THREE
edition of @WestLondon. service, which proudly celebrated feedback, so if you have any
its 10th birthday recently (pages thoughts or comments, please
responsive and well-led, and YEARS
Requires Improvement on safety. West London Forensic Services
This edition’s theme is moving 8-9). And we cover the numerous email us at communications@
from good to great. Just before awards won by staff and services in westlondon.nhs.uk (WLFS) was rated Outstanding
West London Forensic Services was in the recent Care Quality
Christmas, we received the very recent months (pages 9-11). rated Outstanding, having been Commission report. When
welcome news that we had been Carolyn Regan Inadequate in 2015. The Trust’s inspectors visited three years ago,
rated as Good overall by the Care If we are to get to great, the two Chief Executive overall rating also incorporated they were rated as Inadequate.
Quality Commission, up from the priority areas we need to tackle are the findings from a report on Clinical Director Claire Dillon
Requires Improvement we received the quality of some of our estate, Broadmoor earlier in 2018, in which tells us the secret behind WLFS’
two years ago (see page 3). and our challenges in recruiting it was also rated as Good with an transformation.
the range and quality of staff we Outstanding for caring.
We have made it our mission Another area we’ve worked on
Inspectors praised: to ensure that staff feel valued, is our service user engagement,
carers feel listened to, and service and we’re really proud that this
• The way staff treat patients users are at the centre of all we was singled out as being among
BOARD STAY IN TOUCH with kindness, compassion and
respect, and go the extra mile to
do. the best the CQC has ever seen.
We have an active Recovery
MEETINGS www.westlondon.nhs.uk meet patients’ needs We have invested significantly in College that provides coproduced
our leadership, and improvements training for staff and service users.
We hold our board meetings • The way the Trust works in were noted across all levels. The
communications@westlondon.nhs.uk Service users play an active role in
in public, so that everyone partnership with patients, CQC said this had contributed to recruitment and sit on interview
can hear about the key carers and the local community a positive work culture and more panels. They are also actively
issues we are discussing. and involves patients in the
twitter.com/westlondonnhs development of their care at
robust governance. involved in service development.
There is always time allotted
at the end of each meeting for questions to be every opportunity Recruitment and retention of We’re not resting on our laurels:
answered. If you would like to attend, please email facebook.com/westlondontrust staff has been another key focus. our next ambition is to be
secretariat@westlondon.nhs.uk or call 020 8354 2309 • Effective leadership and We’ve placed a lot of emphasis outstanding in everything we do.
so that we have an idea of numbers. Please also let improved staff engagement on supporting staff through the
youtube.com/c/westlondonnhs In order to achieve this we need to
us know if you have any accessibility issues. recruitment process, engaging move out of older estate, and we
Chief Executive, Carolyn Regan, with universities and supporting also want to enhance our delivery
The next meeting dates: said: “This report demonstrates colleagues’ career development of physical healthcare and use
24/7 Single Point of Access the scale of the improvements we
have made as a Trust over the last
once they are appointed. technology more.
Wednesday 10 April: 9.30am-11.30am
St Andrew’s Room, LDC, Broadmoor helpline 0300 1234 244 two years. Our local communities The CQC were particularly Thank you to everyone in WLFS
rightly expect high-quality, complimentary about the work who works hard to deliver excellent
Wednesday 8 May, 9.30am-11.30am responsive services to meet their our occupational and vocational care; nothing could have been
White Rooms A&B, Trust HQ, Southall Patient Advice and Liaison mental and physical health needs. teams do to enhance our service achieved without the engagement
I am really pleased that the CQC users’ quality of life as inpatients
Service 0800 064 3330 has found that we are meeting as well as increasing their
of staff, service users and carers.
those expectations.” opportunities for employment
after discharge.
2| |3
GOOD TO GREAT
GETTING READY NEW FORENSIC CAMHS SERVICE:
NEW BUILDINGS
TO DELIVER SUPPORTING PROFESSIONALS
NEEDED FOR
COMMUNITY
GREAT CARE
WORKING WITH VULNERABLE
SERVICES YOUNG PEOPLE
IN EALING
In the summer, the Trust and We’ve been listening to views
The Trust’s new North Our service can provide all
From L-R: Heidi Hales, Consultant Psychiatrist
types of support, ranging
its partners will begin delivering from a range of local patient and West London Forensic from a short conversation to
Naomi Price, NHS London
Hilary Joyce, Operational Manager
community health and social care community groups, and started CAMHS (F:CAMHS) advise professionals on how Andrewca Clarke, NHS England
services in Ealing. These include work with them to shape our plans to manage a young person’s Amar Bhoobun, Locum Nurse Specialist
learning disability support, district so that the services meet their went live in September behaviour, through to a full
Brenda Vidal, Team Adminstrator
Michelle Sandiford, Clinical Psychologist
nursing, and other services which needs. 2018. assessment of the young
support people to receive care person and involvement in
Some of the Trust’s buildings We are keen to expand our
treatment at or closer to home. And, together with staff and their care.
are among the oldest in the The service supports local service and provide training to
patients, we’ve chosen Ealing
NHS in London. At St Bernard’s professionals in eight boroughs In January, we held a launch event other professionals including
In February, we signed the contract Community Partners as the name
(pictured above), for example, across North West London, such for local professionals, to let local authority teams and
with Ealing Clinical Commissioning for the partnership of NHS trusts,
over half of the buildings are as those working in social care, them know about the help we can commissioners, so if you think it
Group (see photo above), which Ealing Council, voluntary and
part of the old Hanwell Asylum education and the voluntary sector, provide to them and to the young would be useful for us to visit you,
gives us the green light to start specialist providers that will be
complex, dating from 1830- who are supporting young people people in their care. Since then, please get in touch.
delivering the services in the working together to deliver these
1880. This environment presents that have complex needs or have we have introduced dedicated
summer. services across the borough.
significant challenges for our been in contact with the youth F:CAMHS workers in each borough,
staff in delivering the best justice system. The aim is to reduce held a roadshow, and visited Youth Find out more information,
Over the past few months, we have Over the next few weeks, the
possible care for patients. risks posed by these young people, Offending and CAMHS teams including our referral form, at
been ramping up our preparations. priority is to make sure that
while enabling them to remain in within the eight boroughs to raise bit.ly/FCAMHS
everything is in place for a smooth
the community and in education. awareness of our new service.
We’ve been holding drop-in transition, so that patients, service
sessions for some of the 500 new users and carers see no difference
Let’s Talk Mental Health
staff who will transfer to the Trust to the care and support they
and its partners, to help them currently receive. Patients will
conference a great success
feel welcome and positive about continue to see the same doctors,
coming to work here. nurses and other clinicians as at
present, and receive care in the
same places.
Our new Director of Safeguarding, which ensured that we attracted
For more information Parminder Sahota, also spoke. and engaged with young people in
www.westlondon.nhs.uk/ealing-community-partners/ the most effective way.”
Members of the conference Four workshops were then on
production team offer: The conference was followed by
Vocational Recovery Services • A “Food for thought” quiz with
an Ealing’s Got Talent competition,
showcasing the amazing talents
The Vocational Recovery Services independence, increased self-worth As part of Children’s Mental Health
Week and Time to Talk Day in our CAMHS Eating Disorder of the young people in Ealing and
Team is made up of clinical and self-confidence, as well as a In January, Sir Robert Naylor, the Team judged by a celebrity panel. 10
vocational specialists and wider social network. February, West London NHS Trust
Government’s adviser on NHS acts performed live during the
employment advisers based joined forces with a number of
property and estate (pictured • Social media: tips on how to evening, from five primary and five
within the Recovery Teams across The team also supports those partners to host the Let’s Talk
above, centre, with James digital detox with cybermentors secondary schools.
Hammersmith & Fulham, Ealing service users who are already Mental Health Conference.
Vallance from the Department from Greenford High School
and Hounslow. in employment, helping them of Health and Social Care, right,
to reduce their risk of becoming 50 young people from schools
and Trust Executives), visited St • How to manage a panic
They specialise in supporting unemployed. around Ealing attended the event.
Bernard’s to see the contrast attack with mental health
people who are currently The aim was to give them time
between the care which we ambassadors from Dormers
unemployed and want to move If you are under the care of one to talk about mental health in
can provide in Thames Lodge, Wells High School
towards finding paid employment. of our Recovery Teams, you can a safe environment and share
a purpose built facility opened
When the time is right, access the service by completing experiences.
three years ago, and the • A session on autism and
employment can be a significant a self-registration form at our environment in Tony Hillis Wing, ADHD with our CAMHS
step in the recovery of our service Recovery Team reception areas or The conference was opened by
one of our oldest buildings. Neurodevelopmental Team. Ayanna, winner in the Ealing’s Got
users as it helps to improve their by contacting the team direct at diversity and LBGTQI role model
Further visits for NHS leaders Talent primary school category
mental and physical health and gina.hayden@westlondon.nhs.uk Jamie Campbell, who experienced
and others are scheduled for the Keyur Joshi, Head of Service at West
wellbeing. (for Ealing and Hounslow) and bullying during his childhood and
near future. London CAMHS, said: “This was a
ruth.seargeant@westlondon.nhs.uk whose story was turned into a West
End musical, Everybody’s Talking fantastic event, co-designed and
Work can bring a greater sense (for Hammersmith & Fulham). co-delivered with young people,
of autonomy and financial About Jamie.
4| |5
OUR PEOPLE
NURTURING OUR TOP TALENT RECRUITING AND RETAINING
In April 2018, we launched a
talent scheme, designed to give
staff with great potential a range What were you expecting to get
GREAT COLLEAGUES
of opportunities for personal from the talent scheme when you
development. 23 people from applied?
across the Trust, at different I hoped that it was a way to
levels of their career, successfully engineer my career trajectory
applied to take part this year, in a different direction as I had
and have had access to executive been hoping to make a move into
coaching and other development management for some time, but
opportunities, tailored to their never had the opportunity to do so.
own career aspirations.
Did being on the talent scheme
The second round of the meet your expectations and if so
programme is open to how?
applications in April, and we’re Yes. I think it has, I have been
looking for stars of the future very shocked with the amount I
have been able to access which From left to right: Aileen Amoncio, Eryka Fadrigalan and Sarah Balase
to apply. If you’re aware of a Lucinda Christian-Lim
member of staff who you think the Trust either already runs or
Children’s Wellbeing Practitioner
has great potential, please has access to. The development Like other trusts across the Overseas recruitment Careers fairs
Manager and Supervisor, and I have received has been really
encourage them to apply by the country, we find it challenging to
CAMHS Clinician, Hammersmith and varied. What’s fantastic is that it’s
end of May. recruit and retain staff, particularly We are the only Trust providing Meanwhile, we travel up and
Fulham. individualised and tailored to my nurses. So we are constantly mental health services that actively down the country, to university
Alison Webster, Deputy Director needs. looking to find creative and careers fairs, to find talented
recruits nurses from overseas.
of Workforce, said: “Retaining innovative ways to attract and keep Our first group of three nurses, potential employees. We’re at
Why did you decide to apply for Would you recommend it to
our top talent is really important great nursing colleagues. from the Philippines, arrived in Edge Hill, Liverpool, on 9 April
the talent scheme? colleagues?
if we are going to move from October and have now passed their and at the Nursing Career Fair at
I was contacted by the Trust about Absolutely. To feel so valued within
good to great. I’m very pleased Retaining long serving nurses exams to become fully registered Buckinghamshire New University
the talent scheme while I was on the Trust after nearly four years of
that everyone who took part this nurses in the UK. on 12 April.
maternity leave and considering service is a breath of fresh air. The
year has felt that the programme my career choices more than ever. In February, we held an event
has boosted their career climate of morale within the NHS as for nurses who are approaching
Ultimately, I wanted to further my One of the group, Eryka Fadrigalan,
development. We’re keen for as a whole is low, and personally I feel possible retirement, to encourage
career as I felt stuck in my position, said: “The local induction, called
diverse a pool of people to take that this is a way of our Trust saying them to review the options open
and welcomed the opportunity for ‘soft landing,’ made us feel very
part in the programme in the next that I am being thought about and I to them and continue to share
my career to take a different path. welcome!”
year, so please do apply.” am appreciated. their expertise after they reach
retirement age. Another new nurse, Aileen
For more information, email Amoncio, said: “The Trust has been
alison.webster@westlondon.nhs.uk There are a variety of options really supportive with training
available to these nurses, which and very welcoming. I have found
include returning on a flexible London to be very diverse, and the
STAFF SURVEY
basis, delivering training or a range weather very unpredictable!”
of other job roles.
Sarah Balase added: “It is different
to my country but it hasn’t been
difficult to adapt and I feel like I
Some highlights from the recent staff survey: belong.”
Our results were the most positive They will be supporting our next
• 91% of staff feel their work
in the country out of all trusts group of five nurses from the
makes a difference to patients
providing mental health and Philippines, who joined us in
• 80% say their manager February.
learning disability services, for over Graphic representation of the
encourages them at work
10% of the questions asked. event by Zuhura Plummer
• 80% say they are enthusiastic
about their work Staff said that we need to do more
to tackle bullying, discrimination
• Strong scores on staff morale
and harassment, although our If you know someone in the West London area and beyond, looking to begin or further their career
and colleagues’ relationship
scores are moving in the right in nursing, do encourage them to get in touch or see our careers web page; bit.ly/WLTCareers.
with their immediate manager.
direction. Addressing these will
continue to be a key focus in 2019.
6| |7
AWARDS & ACHIEVEMENTS
BACK ON TRACK SPOTLIGHT SERVICE USER
FINALIST IN
CELEBRATES ON ROBERT
NESSLING, SERVICE USER
10TH BIRTHDAY BACK ON
AWARDS
The National Service User Awards
TRACK
The Back on Track team were joined by Andy Slaughter,
are designed to recognise the
MP for Hammersmith, Trust Chairman Tom Hayhoe, Robert, with Deputy Clinical Lead, contributions that service users
SERVICE
community groups and representatives from the local Natalie Vrahimides make to their community.
Clinical Commissioning Group to celebrate their 10th
My GP referred me to Back on
USER
birthday in February. Colleagues from West London
Track, as I was very reluctant to Forensic Services nominated one
Back on Track is Hammersmith Andy Slaughter presented the team start taking medication. of our service users at St Bernard’s
and Fulham’s Improving Access to with a plaque to mark the occasion I was referred to Back on Track in Over the course of the next and we’re delighted that she has
Psychological Therapies Service. and helped blow the candles out on 2013/14 when I developed severe couple of years, I had Cognitive been shortlisted as a finalist in
their birthday cake. anxiety and depression, 10 years Behavioural Therapy (CBT) over the the Outstanding Service User
It has grown from having 15 staff after a major cancer diagnosis and phone, face-to-face and guided CBT Achievement category.
members and helping 500 people The scheme treatment in 2004. sessions, which helped me regain
a year in 2008, to having 70 staff my stability and confidence. The awards ceremony takes place
and helping 4,600 people a year, 10 Back on Track is part of a national I have no idea why it took 10 years on 1 May in Nottingham. We have
years on. Over the 10 years it has initiative of improving access to for the anxiety and depression I’m truly grateful for all the support our fingers crossed!
helped 40,000 people. psychological therapies (IAPT) to develop as there were no I’ve had from Back on Track. I’ve
to people with anxiety and other triggers. I was in a stable been delighted to be able to
Its 10th birthday coincided with depression. relationship which had lasted 34 support Back on Track, for example
Time to Talk Day, which gave the years, and had no financial or other by representing service users on
opportunity for people to take Many of its patients have long issues. staff interview panels.
some time out to talk about mental term physical conditions, such as
OUR UNSUNG HERO
health. diabetes, heart disease
and/or chronic obstructive
Speaking at the event, Ruth Dennis, pulmonary disease (COPD).
Joint Clinical Lead for Back on Recently, the service has been
Track, said: “We are so pleased to extended into some GP surgeries Jim Tighe, Local Security and safeguarding experts to look
have been able to mark this special and specialist physical health Management Specialist, at ways of protecting vulnerable
occasion as we were too busy to teams, to reach more people in attended the annual Unsung adults.
officially launch the service when need quicker. Hero Awards in March, after
we opened our doors 10 years
being shortlisted for an Everyday Reflecting on the night, Jim said:
ago.” Anyone over the age of 18 years Hero Award - Ancillary Staff “It was such an honour to have
who is registered at a GP practice in category. been nominated, and I feel
“Our success can only be attributed the borough of Hammersmith and humbled and grateful. There
to our wonderful staff who are so Fulham can use this free service. The Unsung Hero Awards are were so many amazing people
committed and compassionate,
the only national awards for nominated and taking part on the
including our often forgotten They can be referred by their GP or non-medical/non-clinical NHS night, and although I didn’t win the
administrators.” health care professional or can healthcare staff and volunteers award, I felt very appreciated.”
self-refer by calling 0300 123 1156. who go above and beyond the
The star of the event was former
call of duty. The aim is to shine Jim has made a huge impact in
service user Robert Nessling who
a light onto the hard work non- ensuring that the Trust is a safe
shared his experiences of the
medical staff do, which is often place to work. He is a winner in our
service.
overlooked, despite non-medical eyes.
employees making up nearly half
of the workforce.
Although Jim was not successful
on the night, he was shortlisted
for his commitment to ensuring
the safety of staff and patients.
In his constant quest to improve
security, Jim regularly has
conversations with the police
L-R Kate Baylis, Ruth Dennis, Andy Slaughter MP
8| |9
AWARDS & ACHIEVEMENTS Abayomi Odubiyi-Felix with
EMPLOYEE AND
Graham Barker and Ruth Farwell
TEAM OF THE MONTH
Every month the Trust presents an Employee and Team of the Month award to exceptional
colleagues nominated by staff and service users. Winners are chosen on the basis of how
they demonstrate the Trust values of togetherness, responsibility, excellence and caring..
SIX RECEIVE HIGH SHERIFFS’
Here are some recent winners, with quotes from the people who nominated them.
AWARD AT BROADMOOR
Dedicated staff at Broadmoor Hospital received recognition awards
for their outstanding work over the past year at a special ceremony
Team of the Month - November
Wolsey Wing, St Bernard’s
in March.
The awards were presented by Graham Barker, High Sheriff of Berkshire, and Ruth Farwell, High Sheriff of
Employee of the Month - December Employee of the Month - February Buckinghamshire, who visit the hospital annually to recognise the dedication and hard work of staff.
Justine Willson, Case Manager, Liann Keenan, Clinical Nurse
Hammersmith and Fulham Manager, Broadmoor Hospital Awards were presented to:
Community Independence Service • Shaun Bhattacherjee, • Simon Froud, Security Support Graham Barker said: “When visiting
“Liann undertakes her role with Supervisor, for exerting the
Consultant, for his the Hospital, I have been struck
“Justine will always make time for compassion, care, good humour Trust’s values. Simon isn’t
commitment to excellence in by the dedication of the staff and
supporting me, her knowledge is and is always enthusiastic. She is an pictured here as he was unable
the quality of care for patients these High Sheriffs’ Awards aim
second to none but she will always excellent role model for staff and to attend the event to give recognition to some of the
listen attentively. She is selfless patients and has worked her way • Abayomi Odubiyi-Felix, Team
best people who work there.”
and has given me the courage to through the ranks at Broadmoor Employee of the Month - November Leader, for demonstrating • Jason Taplin, Healthcare
deal with difficult situations and Hospital.” Laura Fitzsimons, values and being a true Facilitator, for being an
conversations in my role.” Senior Workforce Partner inspiration to colleagues and outstanding colleague
patients
• Terry Fegan, Nursing
• Val O’Connor, Building Consultant, for excellence
Operative, for demonstrating a in the running of the patient
high level of commitment forum.
Terry Fegan
Shaun Bhattacherjee
with the two High Sh
eriffs
Employee of the Month - October
Alice Foyle, Service Director
Broadmoor Hospital
Team of the Month - December Team of the Month - February
The Wolsey Wing Occupational Hounslow Perinatal Team
Therapy Team, St Bernard’s
“The team regularly go above
“The team really embodies the and beyond, providing excellent
Trust’s values, supporting each care. They do not abandon their
other, putting patients first and service users to other services,
working hard as a team to not just but continue to work together to
maintain but improve the service. support other staff and agencies
The team is small and everyone to integrate care. They conduct
has to take on tasks that are over themselves in a professional
and beyond their clinical roles manner with a personal touch, that Team of the Month - October
to ensure the service is safe and allows a bond to grow between the Falcon Ward, St Bernard’s
Jason Taplin
effective.” team and the client.”
nor
Val O’Con
10 | | 11
OUR CHARITY IN OTHER NEWS
BROADMOOR CLINICAL FAME FOR OWEN
TEAM LEADER NAMED A book written by Clinical Lead at
Ealing IAPT, Owen O’Kane, has been
The book has been featured on
Radio 2, in the Daily Telegraph,
TRUST’S FIRST
going from success to success since Daily Mail and The Guardian - and
it was published in December 2018. has even had a plug in HELLO!
magazine.
CHARITY CHAMPION
The book is called Ten to Zen
and gives people tips on taking It’s also been endorsed by
a 10 minute break in their day to celebrities such as Judge Rinder
improve their wellbeing. and Fearne Cotton.
Following our call for enthusiastic She is eager to get started and In the first week after publication, Owen says: “The need for mental
members of staff to become has already scheduled in two cake the book shot to third on the list of health support is greater than ever
Charity Champions in the last issue sales across the Trust. Nyarai is Amazon’s bestsellers. Since then, before. Although my book won’t
of @WestLondon, we’re pleased to also planning a charity football it’s sold over 10,000 copies in the always solve the challenges people
introduce Nyarai Chuma, Clinical tournament in the summer so UK, has been translated into nine face, it can hopefully stop them
Team Leader on Sheffield Ward at do keep an eye out for further different languages and is being from getting worse.”
Broadmoor Hospital, as the very information on how to get involved. sold in the US, Russia and China
first Charity Champion for the among other countries.
Trust’s Charity. The Trust Charity is dedicated
to raising money for wards and
Nyarai is a keen fundraiser and you departments across our sites to
may remember the story from the improve the experience of service TRUST STAFF SPEAK AT Callum Ross, Consultant Forensic Psychiatrist and
Clinical Lead for Personality Disorder, and Estelle
Winter issue of how Sheffield Ward users, carers and families.
collectively raised nearly £2,000
in memory of Zelma Glasgow, a With demand for our services
EUROPEAN PARLIAMENT Moore, Strategic Lead for Psychology and Psychological
Therapies, gave a talk on mindfulness at the European
Parliament in Luxembourg in February.
colleague who passed away in increasing every day, the charity BECOME A CHARITY
2018. relies on fundraisers to deliver
additional projects or provide CHAMPION This was part of the Parliament’s mental health initiative
‘Mind Matters.’ The talk included a brief history of
Over the coming months, Nyarai equipment that fall outside of We’re looking for more members of Broadmoor Hospital and also covered the effect of
will be raising awareness of normal NHS funding. staff to become Charity Champions. trauma on the human brain and how mindfulness and
the Trust Charity among staff, meditation can help deal with trauma. The talk was well
patients, carers and families, and Thank you to Nyarai for taking If you’re interested, please email received by all present.
encouraging others to become the lead in becoming a Charity wl.charity@westlondon.nhs.uk
involved in fundraising. Champion! Martin Weber, Director at the European Court
of Auditors said: “In challenging times like these,
mindfulness is an important reminder of the validity of
compassion and empathy in institutional leadership.”
Hold a tea and talk fundraiser for
Mental Health Awareness Week
This year’s theme for Mental
Health Awareness Week (13-19
• Plan your fundraising
NHS LONG TERM PLAN
In January, NHS England published Medical Director, Jose Romero- setting out aspirations and funding
May 2019) is ‘Body Image – how • Host your tea party the NHS Long Term Plan, setting Urceley, said: “The Trust’s strategy levels for adult mental health. We
we think and feel about our out priorities for the next 10 years. matches the direction the plan sets will be seeking clarity on these in
bodies.’ • Send the funds you raise to: out, with our focus on caring for the months to come.”
West London NHS Charitable The plan aims to save half a million service users’ physical and mental
We’re asking you to start the Fund, Finance Department, more lives over the course of the health, irrespective of the service to
conversation by hosting a tea West London NHS Trust, 1 next 10 years, preventing 150,000 which they are referred.
and talk fundraiser in aid of the Armstrong Way, UB2 4SD heart attacks, strokes and dementia
Trust’s charity. cases. “I’m pleased to see a major
focus on children’s and young
Holding a tea and talk is simple: If you would like to take part and £2.3bn a year more funding in people’s mental health services,
to receive fundraising materials real terms is committed to mental accompanied by a funding new
• Set a date and arrange a please email: health, and there is a promise commitment.
venue to provide mental health care to
wl.charity@westlondon.nhs.uk 350,000 more young people. “However, the plan is less clear in
• Invite your guests
12 | | 13
IN OTHER NEWS COMPLIMENTS
Come and join us at our
AGM
Tribute to
Lena Inger
from Stephanie SERVICE USERS’ COMPLIMENTS
Bridger, Director of Annual general meeting
Nursing and Patient
Experience
24 July 2019 The lady that I saw, Sofia, was amazing and
understanding. I felt very comfortable with
her at
I have had a very
ward. The staff w
positive experienc
e on the
6pm to 8pm and had a great ere amazing and
my assessment. She was brillia nt were beyond my the activities
expectations. Pa
Lena was a carer in Ealing who sadly personality. lovely and I felt sa tients were
fe at all times. Th
passed away on 2 February 2019. About Ealing Liaison Psychiatry Service enjoyable stay. 10
/10.
ank you for an
She was an inspiring woman who worked tirelessly to promote Paul Robeson Theatre About Lillie Ward,
Hammersmith an
awareness of mental health and the role of the carer. Mental Health U d Fulham
Hounslow Arts Centre nit
e
The Treaty Shopping Centre West Ealing work as an exceptional team. Clair
She was a key member of our service user and carer sub-committee, free yoga
Darwood directed me to mindfulness and
chaired the Ealing Carers Strategy Group and was absolutely High Street
which averted a personal crisis. These people ha
passionate about the delivery of the Triangle of Care, the initiative we Hounslow ve saved my life.
About Ealing Recovery Team West have met from th To everyone I
support, to ensure the carer’s voice is heard throughout our services. TW3 1ES e therapists to th
genuinely kind offi e wonderful,
ce staff, thank yo
She was a measured and thoughtful woman who showed so much bottom of my he u from the
They art.
compassion for the people around her. The Trust has lost a key The nurses were really helpful and friendly. About Back on Tr
e me. They mad e sure I ack (Hammersm
advocate for carers, and I hope in my role as carers’ champion to understood me and didn’t judg IAPT) ith and Fulham
was comfortable and made me laugh .
continue to promote carer awareness as effectively as Lena did. Service,
About Cognitive Impairment and Dementia
Personally, I will miss her deeply. Hounslow
FROM A LITTLE BIRDIE ................
This year’s Quality Awards will take place on 10 October 2019.
Free Wi-Fi is now available for
The annual awards recognise and celebrate the hard work, staff, visitors and patients across
dedication and achievements of staff across the Trust, reflecting Trust sites.
our values of:
Togetherness
Responsibility
Excellence
Caring
More information on the awards, and the people shortlisted,
will be out soon.
e
14 | | 15
seconds
Beth Murphy, former service user, who now
works at the Trust.
beth murphy
How long have you been involved with the
Trust? What drew you to this role?
I work in two roles at the Trust. I have been a I was a service user at the Recovery College. I
Peer Trainer at the Brentford Recovery College was devastated to lose my job in teaching as a
for the past three-and-a-half-years, and six result of my mental health. I found it difficult
months ago, I took up a second role as a Peer to move forward; that is, until I discovered
Support Worker/Trainer at the Cassel Hospital. the Recovery College. I was diagnosed with a
personality disorder and learned everything
communications@westlondon.nhs.uk | 020 8354 8737
What does a typical day look like for you? I could in terms of what I was going through.
There is no typical day, as they are all so I learned so much that after a short while, I
different. At the College, I work part time in underwent Peer Support Training and was
coproducing and co-facilitating workshops offered the role of Peer Trainer. It was here that
covering topics associated with recovery, my recovery truly began.
including anxiety management, understanding
depression and developing coping skills. In What is the most rewarding part of your
working alongside various clinicians, I am able role?
to bring my lived experience as a means to help I feel most fulfilled helping people going on the
others along their recovery journeys. same sort of journey that I went through. When
I was a teacher for seven years, I never felt my
My role at the Cassel involves working as part of impact was as positive as the work I’m doing
the team of health professionals in today.
co-facilitating workshops for service users
who associate with a diagnosis for personality
What is your favourite quote?
disorder. I have also undergone training in the
“Be who you are and say what you feel, because
delivery of the Knowledge and Understanding
those who mind don’t matter and those who
Framework (which helps people work effectively
matter don’t mind” - Dr Seuss.
with those with personality disorder) and will
soon be co-delivering this training for staff
members across the Trust. There are lots of What would be your perfect day?
meetings involved at the Cassel with plenty of I’d probably be at the beach surrounded by the
opportunity for reflection. I feel very grateful people I love.
to be working alongside so many leading
professionals.
Promoting hope
and wellbeing
together
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