GOING FROM GOOD TO GREAT - SPRING 2019 - West London NHS Trust

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GOING FROM GOOD TO GREAT - SPRING 2019 - West London NHS Trust
SPRING 2019

 GOING FROM
 GOOD TO GREAT
GOING FROM GOOD TO GREAT - SPRING 2019 - West London NHS Trust
GOOD TO GREAT

                          WELCOME          So now the priority for all of us at    need. This edition casts light on the
                                           the Trust is to build on what works
                                           well and focus on what we need
                                                                                   difficulties we have in providing the
                                                                                   best care to patients in outdated
                                                                                                                           A GOOD RATING
                                           to improve, so that we move from        buildings and how we plan to            FROM OUR
                                           good to great in everything we do.      address these (page 4). We also
                                                                                   discuss some of the work we are
                                                                                                                           INSPECTORS
                                           This edition tells the stories of       doing to attract and retain great       A few days before Christmas, we
                                           teams that are already achieving        people (pages 6-7).                     received an early present from
                                           great things. Claire Dillon, Clinical                                           the Care Quality Commission              The Orchard, the accommodation for WLFS’ female patients
                                           Director, describes how our             Finally, we feature stories of some     (CQC), when it awarded us a Good
                                           forensic services have transformed      people who have received care
                                           themselves over the last three          from the Trust.
                                                                                                                           overall rating, up from Requires
                                                                                                                           Improvement, which it had given
                                                                                                                                                                  WEST LONDON FORENSIC SERVICES:
                                           years (page 3).
                                                                                   I hope you enjoy this edition.
                                                                                                                           us less than two years earlier. We     FROM INADEQUATE TO
                                                                                                                           were rated as Outstanding for being
     Welcome to the spring                 We also feature our Back on Track       As always, we are keen to hear          caring, Good for being effective,      OUTSTANDING IN THREE
     edition of @WestLondon.               service, which proudly celebrated       feedback, so if you have any
                                           its 10th birthday recently (pages       thoughts or comments, please
                                                                                                                           responsive and well-led, and           YEARS
                                                                                                                           Requires Improvement on safety.        West London Forensic Services
     This edition’s theme is moving        8-9). And we cover the numerous         email us at communications@
     from good to great. Just before       awards won by staff and services in     westlondon.nhs.uk                                                              (WLFS) was rated Outstanding
                                                                                                                           West London Forensic Services was      in the recent Care Quality
     Christmas, we received the very       recent months (pages 9-11).                                                     rated Outstanding, having been         Commission report. When
     welcome news that we had been                                                 Carolyn Regan                           Inadequate in 2015. The Trust’s        inspectors visited three years ago,
     rated as Good overall by the Care     If we are to get to great, the two      Chief Executive                         overall rating also incorporated       they were rated as Inadequate.
     Quality Commission, up from the       priority areas we need to tackle are                                            the findings from a report on          Clinical Director Claire Dillon
     Requires Improvement we received      the quality of some of our estate,                                              Broadmoor earlier in 2018, in which    tells us the secret behind WLFS’
     two years ago (see page 3).           and our challenges in recruiting                                                it was also rated as Good with an      transformation.
                                           the range and quality of staff we                                               Outstanding for caring.
                                                                                                                                                                  We have made it our mission            Another area we’ve worked on
                                                                                                                           Inspectors praised:                    to ensure that staff feel valued,      is our service user engagement,
                                                                                                                                                                  carers feel listened to, and service   and we’re really proud that this
                                                                                                                            • The way staff treat patients        users are at the centre of all we      was singled out as being among
                             BOARD                                STAY IN TOUCH                                               with kindness, compassion and
                                                                                                                              respect, and go the extra mile to
                                                                                                                                                                  do.                                    the best the CQC has ever seen.
                                                                                                                                                                                                         We have an active Recovery
                             MEETINGS                                   www.westlondon.nhs.uk                                 meet patients’ needs                We have invested significantly in      College that provides coproduced
                                                                                                                                                                  our leadership, and improvements       training for staff and service users.
                             We hold our board meetings                                                                     • The way the Trust works in          were noted across all levels. The
                                                                        communications@westlondon.nhs.uk                                                                                                 Service users play an active role in
                             in public, so that everyone                                                                      partnership with patients,          CQC said this had contributed to       recruitment and sit on interview
                             can hear about the key                                                                           carers and the local community      a positive work culture and more       panels. They are also actively
                             issues we are discussing.                                                                        and involves patients in the
                                                                        twitter.com/westlondonnhs                             development of their care at
                                                                                                                                                                  robust governance.                     involved in service development.
                             There is always time allotted
     at the end of each meeting for questions to be                                                                           every opportunity                   Recruitment and retention of           We’re not resting on our laurels:
     answered. If you would like to attend, please email                facebook.com/westlondontrust                                                              staff has been another key focus.      our next ambition is to be
     secretariat@westlondon.nhs.uk or call 020 8354 2309                                                                    • Effective leadership and            We’ve placed a lot of emphasis         outstanding in everything we do.
     so that we have an idea of numbers. Please also let                                                                      improved staff engagement           on supporting staff through the
                                                                        youtube.com/c/westlondonnhs                                                                                                      In order to achieve this we need to
     us know if you have any accessibility issues.                                                                                                                recruitment process, engaging          move out of older estate, and we
                                                                                                                           Chief Executive, Carolyn Regan,        with universities and supporting       also want to enhance our delivery
     The next meeting dates:                                                                                               said: “This report demonstrates        colleagues’ career development         of physical healthcare and use
                                                                24/7 Single Point of Access                                the scale of the improvements we
                                                                                                                           have made as a Trust over the last
                                                                                                                                                                  once they are appointed.               technology more.
     Wednesday 10 April: 9.30am-11.30am
     St Andrew’s Room, LDC, Broadmoor                           helpline 0300 1234 244                                     two years. Our local communities       The CQC were particularly              Thank you to everyone in WLFS
                                                                                                                           rightly expect high-quality,           complimentary about the work           who works hard to deliver excellent
     Wednesday 8 May, 9.30am-11.30am                                                                                       responsive services to meet their      our occupational and vocational        care; nothing could have been
     White Rooms A&B, Trust HQ, Southall                        Patient Advice and Liaison                                 mental and physical health needs.      teams do to enhance our service        achieved without the engagement
                                                                                                                           I am really pleased that the CQC       users’ quality of life as inpatients
                                                                Service 0800 064 3330                                      has found that we are meeting          as well as increasing their
                                                                                                                                                                                                         of staff, service users and carers.
                                                                                                                           those expectations.”                   opportunities for employment
                                                                                                                                                                  after discharge.

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GOING FROM GOOD TO GREAT - SPRING 2019 - West London NHS Trust
GOOD TO GREAT

      GETTING READY                                                                                                             NEW FORENSIC CAMHS SERVICE:
                                                                                     NEW BUILDINGS
      TO DELIVER                                                                                                                SUPPORTING PROFESSIONALS
                                                                                     NEEDED FOR
      COMMUNITY
                                                                                     GREAT CARE
                                                                                                                                WORKING WITH VULNERABLE
      SERVICES                                                                                                                  YOUNG PEOPLE
      IN EALING
     In the summer, the Trust and            We’ve been listening to views
                                                                                                                                The Trust’s new North                  Our service can provide all
                                                                                                                                                                                                       From L-R: Heidi Hales, Consultant Psychiatrist
                                                                                                                                                                       types of support, ranging
     its partners will begin delivering      from a range of local patient and                                                  West London Forensic                   from a short conversation to
                                                                                                                                                                                                       Naomi Price, NHS London
                                                                                                                                                                                                       Hilary Joyce, Operational Manager
     community health and social care        community groups, and started                                                      CAMHS (F:CAMHS)                        advise professionals on how     Andrewca Clarke, NHS England
     services in Ealing. These include       work with them to shape our plans                                                                                         to manage a young person’s      Amar Bhoobun, Locum Nurse Specialist
     learning disability support, district   so that the services meet their                                                    went live in September                 behaviour, through to a full
                                                                                                                                                                                                       Brenda Vidal, Team Adminstrator
                                                                                                                                                                                                       Michelle Sandiford, Clinical Psychologist
     nursing, and other services which       needs.                                                                             2018.                                  assessment of the young
     support people to receive care                                                                                                                                    person and involvement in
                                                                                     Some of the Trust’s buildings                                                                                            We are keen to expand our
     treatment at or closer to home.         And, together with staff and                                                                                              their care.
                                                                                     are among the oldest in the                The service supports local                                                    service and provide training to
                                             patients, we’ve chosen Ealing
                                                                                     NHS in London. At St Bernard’s             professionals in eight boroughs        In January, we held a launch event     other professionals including
     In February, we signed the contract     Community Partners as the name
                                                                                     (pictured above), for example,             across North West London, such         for local professionals, to let        local authority teams and
     with Ealing Clinical Commissioning      for the partnership of NHS trusts,
                                                                                     over half of the buildings are             as those working in social care,       them know about the help we can        commissioners, so if you think it
     Group (see photo above), which          Ealing Council, voluntary and
                                                                                     part of the old Hanwell Asylum             education and the voluntary sector,    provide to them and to the young       would be useful for us to visit you,
     gives us the green light to start       specialist providers that will be
                                                                                     complex, dating from 1830-                 who are supporting young people        people in their care. Since then,      please get in touch.
     delivering the services in the          working together to deliver these
                                                                                     1880. This environment presents            that have complex needs or have        we have introduced dedicated
     summer.                                 services across the borough.
                                                                                     significant challenges for our             been in contact with the youth         F:CAMHS workers in each borough,
                                                                                     staff in delivering the best               justice system. The aim is to reduce   held a roadshow, and visited Youth      Find out more information,
     Over the past few months, we have       Over the next few weeks, the
                                                                                     possible care for patients.                risks posed by these young people,     Offending and CAMHS teams               including our referral form, at
     been ramping up our preparations.       priority is to make sure that
                                                                                                                                while enabling them to remain in       within the eight boroughs to raise      bit.ly/FCAMHS
                                             everything is in place for a smooth
                                                                                                                                the community and in education.        awareness of our new service.
     We’ve been holding drop-in              transition, so that patients, service
     sessions for some of the 500 new        users and carers see no difference

                                                                                                                                                                       Let’s Talk Mental Health
     staff who will transfer to the Trust    to the care and support they
     and its partners, to help them          currently receive. Patients will

                                                                                                                                                                       conference a great success
     feel welcome and positive about         continue to see the same doctors,
     coming to work here.                    nurses and other clinicians as at
                                             present, and receive care in the
                                             same places.
                                                                                                                                                                       Our new Director of Safeguarding,      which ensured that we attracted
      For more information                                                                                                                                             Parminder Sahota, also spoke.          and engaged with young people in
      www.westlondon.nhs.uk/ealing-community-partners/                                                                                                                                                        the most effective way.”
                                                                                                                                  Members of the conference            Four workshops were then on
                                                                                                                                  production team                      offer:                                 The conference was followed by
     Vocational Recovery Services                                                                                                                                        • A “Food for thought” quiz with
                                                                                                                                                                                                              an Ealing’s Got Talent competition,
                                                                                                                                                                                                              showcasing the amazing talents
     The Vocational Recovery Services        independence, increased self-worth                                                 As part of Children’s Mental Health
                                                                                                                                Week and Time to Talk Day in               our CAMHS Eating Disorder          of the young people in Ealing and
     Team is made up of clinical             and self-confidence, as well as a       In January, Sir Robert Naylor, the                                                    Team                               judged by a celebrity panel. 10
     vocational specialists and              wider social network.                                                              February, West London NHS Trust
                                                                                     Government’s adviser on NHS                                                                                              acts performed live during the
     employment advisers based                                                                                                  joined forces with a number of
                                                                                     property and estate (pictured                                                       • Social media: tips on how to       evening, from five primary and five
     within the Recovery Teams across        The team also supports those                                                       partners to host the Let’s Talk
                                                                                     above, centre, with James                                                             digital detox with cybermentors    secondary schools.
     Hammersmith & Fulham, Ealing            service users who are already                                                      Mental Health Conference.
                                                                                     Vallance from the Department                                                          from Greenford High School
     and Hounslow.                           in employment, helping them             of Health and Social Care, right,
                                             to reduce their risk of becoming                                                   50 young people from schools
                                                                                     and Trust Executives), visited St                                                   • How to manage a panic
     They specialise in supporting           unemployed.                                                                        around Ealing attended the event.
                                                                                     Bernard’s to see the contrast                                                         attack with mental health
     people who are currently                                                                                                   The aim was to give them time
                                                                                     between the care which we                                                             ambassadors from Dormers
     unemployed and want to move             If you are under the care of one                                                   to talk about mental health in
                                                                                     can provide in Thames Lodge,                                                          Wells High School
     towards finding paid employment.        of our Recovery Teams, you can                                                     a safe environment and share
                                                                                     a purpose built facility opened
     When the time is right,                 access the service by completing                                                   experiences.
                                                                                     three years ago, and the                                                            • A session on autism and
     employment can be a significant         a self-registration form at our         environment in Tony Hillis Wing,                                                      ADHD with our CAMHS
     step in the recovery of our service     Recovery Team reception areas or                                                   The conference was opened by
                                                                                     one of our oldest buildings.                                                          Neurodevelopmental Team.             Ayanna, winner in the Ealing’s Got
     users as it helps to improve their      by contacting the team direct at                                                   diversity and LBGTQI role model
                                                                                     Further visits for NHS leaders                                                                                             Talent primary school category
     mental and physical health and          gina.hayden@westlondon.nhs.uk                                                      Jamie Campbell, who experienced
                                                                                     and others are scheduled for the                                                  Keyur Joshi, Head of Service at West
     wellbeing.                              (for Ealing and Hounslow) and                                                      bullying during his childhood and
                                                                                     near future.                                                                      London CAMHS, said: “This was a
                                             ruth.seargeant@westlondon.nhs.uk                                                   whose story was turned into a West
                                                                                                                                End musical, Everybody’s Talking       fantastic event, co-designed and
     Work can bring a greater sense          (for Hammersmith & Fulham).                                                                                               co-delivered with young people,
     of autonomy and financial                                                                                                  About Jamie.

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GOING FROM GOOD TO GREAT - SPRING 2019 - West London NHS Trust
OUR PEOPLE

     NURTURING OUR TOP TALENT                                                                                                        RECRUITING AND RETAINING
     In April 2018, we launched a
     talent scheme, designed to give
     staff with great potential a range                                              What were you expecting to get
                                                                                                                                     GREAT COLLEAGUES
     of opportunities for personal                                                   from the talent scheme when you
     development. 23 people from                                                     applied?
     across the Trust, at different                                                  I hoped that it was a way to
     levels of their career, successfully                                            engineer my career trajectory
     applied to take part this year,                                                 in a different direction as I had
     and have had access to executive                                                been hoping to make a move into
     coaching and other development                                                  management for some time, but
     opportunities, tailored to their                                                never had the opportunity to do so.
     own career aspirations.
                                                                                     Did being on the talent scheme
     The second round of the                                                         meet your expectations and if so
     programme is open to                                                            how?
     applications in April, and we’re                                                Yes. I think it has, I have been
     looking for stars of the future                                                 very shocked with the amount I
                                                                                     have been able to access which                    From left to right: Aileen Amoncio, Eryka Fadrigalan and Sarah Balase
     to apply. If you’re aware of a         Lucinda Christian-Lim
     member of staff who you think                                                   the Trust either already runs or
                                            Children’s Wellbeing Practitioner
     has great potential, please                                                     has access to. The development                  Like other trusts across the             Overseas recruitment                   Careers fairs
                                            Manager and Supervisor, and              I have received has been really
     encourage them to apply by the                                                                                                  country, we find it challenging to
                                            CAMHS Clinician, Hammersmith and         varied. What’s fantastic is that it’s
     end of May.                                                                                                                     recruit and retain staff, particularly   We are the only Trust providing        Meanwhile, we travel up and
                                            Fulham.                                  individualised and tailored to my               nurses. So we are constantly             mental health services that actively   down the country, to university
     Alison Webster, Deputy Director                                                 needs.                                          looking to find creative and                                                    careers fairs, to find talented
                                                                                                                                                                              recruits nurses from overseas.
     of Workforce, said: “Retaining                                                                                                  innovative ways to attract and keep      Our first group of three nurses,       potential employees. We’re at
                                            Why did you decide to apply for          Would you recommend it to
     our top talent is really important                                                                                              great nursing colleagues.                from the Philippines, arrived in       Edge Hill, Liverpool, on 9 April
                                            the talent scheme?                       colleagues?
     if we are going to move from                                                                                                                                             October and have now passed their      and at the Nursing Career Fair at
                                            I was contacted by the Trust about       Absolutely. To feel so valued within
     good to great. I’m very pleased                                                                                                 Retaining long serving nurses            exams to become fully registered       Buckinghamshire New University
                                            the talent scheme while I was on         the Trust after nearly four years of
     that everyone who took part this                                                                                                                                         nurses in the UK.                      on 12 April.
                                            maternity leave and considering          service is a breath of fresh air. The
     year has felt that the programme       my career choices more than ever.                                                        In February, we held an event
     has boosted their career                                                        climate of morale within the NHS as             for nurses who are approaching
                                            Ultimately, I wanted to further my                                                                                                One of the group, Eryka Fadrigalan,
     development. We’re keen for as                                                  a whole is low, and personally I feel           possible retirement, to encourage
                                            career as I felt stuck in my position,                                                                                            said: “The local induction, called
     diverse a pool of people to take                                                that this is a way of our Trust saying          them to review the options open
                                            and welcomed the opportunity for                                                                                                  ‘soft landing,’ made us feel very
     part in the programme in the next                                               that I am being thought about and I             to them and continue to share
                                            my career to take a different path.                                                                                               welcome!”
     year, so please do apply.”                                                      am appreciated.                                 their expertise after they reach
                                                                                                                                     retirement age.                          Another new nurse, Aileen
     For more information, email                                                                                                                                              Amoncio, said: “The Trust has been
     alison.webster@westlondon.nhs.uk                                                                                                There are a variety of options           really supportive with training
                                                                                                                                     available to these nurses, which         and very welcoming. I have found
                                                                                                                                     include returning on a flexible          London to be very diverse, and the

     STAFF SURVEY
                                                                                                                                     basis, delivering training or a range    weather very unpredictable!”
                                                                                                                                     of other job roles.
                                                                                                                                                                              Sarah Balase added: “It is different
                                                                                                                                                                              to my country but it hasn’t been
                                                                                                                                                                              difficult to adapt and I feel like I
                                             Some highlights from the recent staff survey:                                                                                    belong.”

                                                                                     Our results were the most positive                                                       They will be supporting our next
                                             • 91% of staff feel their work
                                                                                     in the country out of all trusts                                                         group of five nurses from the
                                               makes a difference to patients
                                                                                     providing mental health and                                                              Philippines, who joined us in
                                             • 80% say their manager                                                                                                          February.
                                                                                     learning disability services, for over           Graphic representation of the
                                               encourages them at work
                                                                                     10% of the questions asked.                      event by Zuhura Plummer
                                             • 80% say they are enthusiastic
                                               about their work                      Staff said that we need to do more
                                                                                     to tackle bullying, discrimination
                                             • Strong scores on staff morale
                                                                                     and harassment, although our                       If you know someone in the West London area and beyond, looking to begin or further their career
                                               and colleagues’ relationship
                                                                                     scores are moving in the right                     in nursing, do encourage them to get in touch or see our careers web page; bit.ly/WLTCareers.
                                               with their immediate manager.
                                                                                     direction. Addressing these will
                                                                                     continue to be a key focus in 2019.

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GOING FROM GOOD TO GREAT - SPRING 2019 - West London NHS Trust
AWARDS & ACHIEVEMENTS

     BACK ON TRACK                                                                                  SPOTLIGHT                                                                       SERVICE USER
                                                                                                                                                                                    FINALIST IN
     CELEBRATES                                                                                     ON ROBERT
                                                                                                    NESSLING,                                                                       SERVICE USER
     10TH BIRTHDAY                                                                                  BACK ON
                                                                                                                                                                                    AWARDS
                                                                                                                                                                                    The National Service User Awards

                                                                                                    TRACK
     The Back on Track team were joined by Andy Slaughter,
                                                                                                                                                                                    are designed to recognise the
     MP for Hammersmith, Trust Chairman Tom Hayhoe,                                                                                          Robert, with Deputy Clinical Lead,     contributions that service users

                                                                                                    SERVICE
     community groups and representatives from the local                                                                                     Natalie Vrahimides                     make to their community.
     Clinical Commissioning Group to celebrate their 10th
                                                                                                                                           My GP referred me to Back on

                                                                                                    USER
     birthday in February.                                                                                                                                                          Colleagues from West London
                                                                                                                                           Track, as I was very reluctant to        Forensic Services nominated one
     Back on Track is Hammersmith             Andy Slaughter presented the team                                                            start taking medication.                 of our service users at St Bernard’s
     and Fulham’s Improving Access to         with a plaque to mark the occasion                    I was referred to Back on Track in     Over the course of the next              and we’re delighted that she has
     Psychological Therapies Service.         and helped blow the candles out on                    2013/14 when I developed severe        couple of years, I had Cognitive         been shortlisted as a finalist in
                                              their birthday cake.                                  anxiety and depression, 10 years       Behavioural Therapy (CBT) over the       the Outstanding Service User
     It has grown from having 15 staff                                                              after a major cancer diagnosis and     phone, face-to-face and guided CBT       Achievement category.
     members and helping 500 people           The scheme                                            treatment in 2004.                     sessions, which helped me regain
     a year in 2008, to having 70 staff                                                                                                    my stability and confidence.             The awards ceremony takes place
     and helping 4,600 people a year, 10      Back on Track is part of a national                   I have no idea why it took 10 years                                             on 1 May in Nottingham. We have
     years on. Over the 10 years it has       initiative of improving access to                     for the anxiety and depression         I’m truly grateful for all the support   our fingers crossed!
     helped 40,000 people.                    psychological therapies (IAPT)                        to develop as there were no            I’ve had from Back on Track. I’ve
                                              to people with anxiety and                            other triggers. I was in a stable      been delighted to be able to
     Its 10th birthday coincided with         depression.                                           relationship which had lasted 34       support Back on Track, for example
     Time to Talk Day, which gave the                                                               years, and had no financial or other   by representing service users on
     opportunity for people to take           Many of its patients have long                        issues.                                staff interview panels.
     some time out to talk about mental       term physical conditions, such as

                                                                                                     OUR UNSUNG HERO
     health.                                  diabetes, heart disease
                                              and/or chronic obstructive
     Speaking at the event, Ruth Dennis,      pulmonary disease (COPD).
     Joint Clinical Lead for Back on          Recently, the service has been
     Track, said: “We are so pleased to       extended into some GP surgeries                         Jim Tighe, Local Security            and safeguarding experts to look
     have been able to mark this special      and specialist physical health                          Management Specialist,               at ways of protecting vulnerable
     occasion as we were too busy to          teams, to reach more people in                          attended the annual Unsung           adults.
     officially launch the service when       need quicker.                                           Hero Awards in March, after
     we opened our doors 10 years
                                                                                                      being shortlisted for an Everyday    Reflecting on the night, Jim said:
     ago.”                                    Anyone over the age of 18 years                         Hero Award - Ancillary Staff         “It was such an honour to have
                                              who is registered at a GP practice in                   category.                            been nominated, and I feel
     “Our success can only be attributed      the borough of Hammersmith and                                                               humbled and grateful. There
     to our wonderful staff who are so        Fulham can use this free service.                       The Unsung Hero Awards are           were so many amazing people
     committed and compassionate,
                                                                                                      the only national awards for         nominated and taking part on the
     including our often forgotten            They can be referred by their GP or                     non-medical/non-clinical NHS         night, and although I didn’t win the
     administrators.”                         health care professional or can                         healthcare staff and volunteers      award, I felt very appreciated.”
                                              self-refer by calling 0300 123 1156.                    who go above and beyond the
     The star of the event was former
                                                                                                      call of duty. The aim is to shine    Jim has made a huge impact in
     service user Robert Nessling who
                                                                                                      a light onto the hard work non-      ensuring that the Trust is a safe
     shared his experiences of the
                                                                                                      medical staff do, which is often     place to work. He is a winner in our
     service.
                                                                                                      overlooked, despite non-medical      eyes.
                                                                                                      employees making up nearly half
                                                                                                      of the workforce.

                                                                                                      Although Jim was not successful
                                                                                                      on the night, he was shortlisted
                                                                                                      for his commitment to ensuring
                                                                                                      the safety of staff and patients.
                                                                                                      In his constant quest to improve
                                                                                                      security, Jim regularly has
                                                                                                      conversations with the police
       L-R Kate Baylis, Ruth Dennis, Andy Slaughter MP

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GOING FROM GOOD TO GREAT - SPRING 2019 - West London NHS Trust
AWARDS & ACHIEVEMENTS                                                                             Abayomi Odubiyi-Felix with

       EMPLOYEE AND
                                                                                                                                                                                                              Graham Barker and Ruth Farwell

       TEAM OF THE MONTH
       Every month the Trust presents an Employee and Team of the Month award to exceptional
       colleagues nominated by staff and service users. Winners are chosen on the basis of how
       they demonstrate the Trust values of togetherness, responsibility, excellence and caring..

                                                                                                                           SIX RECEIVE HIGH SHERIFFS’
       Here are some recent winners, with quotes from the people who nominated them.

                                                                                                                           AWARD AT BROADMOOR
                                                                                                                           Dedicated staff at Broadmoor Hospital received recognition awards
                                                                                                                           for their outstanding work over the past year at a special ceremony
                                                                                     Team of the Month - November
                                                                                     Wolsey Wing, St Bernard’s
                                                                                                                           in March.
                                                                                                                           The awards were presented by Graham Barker, High Sheriff of Berkshire, and Ruth Farwell, High Sheriff of
       Employee of the Month - December      Employee of the Month - February                                              Buckinghamshire, who visit the hospital annually to recognise the dedication and hard work of staff.
       Justine Willson, Case Manager,        Liann Keenan, Clinical Nurse
       Hammersmith and Fulham                Manager, Broadmoor Hospital                                                   Awards were presented to:
       Community Independence Service                                                                                      •   Shaun Bhattacherjee,                •   Simon Froud, Security Support      Graham Barker said: “When visiting
                                             “Liann undertakes her role with                                                                                           Supervisor, for exerting the
                                                                                                                               Consultant, for his                                                        the Hospital, I have been struck
       “Justine will always make time for    compassion, care, good humour                                                                                             Trust’s values. Simon isn’t
                                                                                                                               commitment to excellence in                                                by the dedication of the staff and
       supporting me, her knowledge is       and is always enthusiastic. She is an                                                                                     pictured here as he was unable
                                                                                                                               the quality of care for patients                                           these High Sheriffs’ Awards aim
       second to none but she will always    excellent role model for staff and                                                                                        to attend the event                to give recognition to some of the
       listen attentively. She is selfless   patients and has worked her way                                               •   Abayomi Odubiyi-Felix, Team
                                                                                                                                                                                                          best people who work there.”
       and has given me the courage to       through the ranks at Broadmoor          Employee of the Month - November          Leader, for demonstrating           •   Jason Taplin, Healthcare
       deal with difficult situations and    Hospital.”                              Laura Fitzsimons,                         values and being a true                 Facilitator, for being an
       conversations in my role.”                                                    Senior Workforce Partner                  inspiration to colleagues and           outstanding colleague
                                                                                                                               patients
                                                                                                                                                                   •   Terry Fegan, Nursing
                                                                                                                           •   Val O’Connor, Building                  Consultant, for excellence
                                                                                                                               Operative, for demonstrating a          in the running of the patient
                                                                                                                               high level of commitment                forum.
                                                                                                                                                                                            Terry Fegan
                                                                                                                                     Shaun Bhattacherjee
                                                                                                                                                           with the two High Sh
                                                                                                                                                                               eriffs

                                                                                     Employee of the Month - October
                                                                                     Alice Foyle, Service Director
                                                                                     Broadmoor Hospital
       Team of the Month - December          Team of the Month - February
       The Wolsey Wing Occupational          Hounslow Perinatal Team
       Therapy Team, St Bernard’s
                                             “The team regularly go above
       “The team really embodies the         and beyond, providing excellent
       Trust’s values, supporting each       care. They do not abandon their
       other, putting patients first and     service users to other services,
       working hard as a team to not just    but continue to work together to
       maintain but improve the service.     support other staff and agencies
       The team is small and everyone        to integrate care. They conduct
       has to take on tasks that are over    themselves in a professional
       and beyond their clinical roles       manner with a personal touch, that      Team of the Month - October
       to ensure the service is safe and     allows a bond to grow between the       Falcon Ward, St Bernard’s
                                                                                                                                                                                        Jason Taplin
       effective.”                           team and the client.”
                                                                                                                                           nor
                                                                                                                                 Val O’Con
10 |                                                                                                                                                                                                                                           | 11
GOING FROM GOOD TO GREAT - SPRING 2019 - West London NHS Trust
OUR CHARITY                                                                                                     IN OTHER NEWS

                              BROADMOOR CLINICAL                                                                            FAME FOR OWEN
                              TEAM LEADER NAMED                                                                                                                 A book written by Clinical Lead at
                                                                                                                                                                Ealing IAPT, Owen O’Kane, has been
                                                                                                                                                                                                         The book has been featured on
                                                                                                                                                                                                         Radio 2, in the Daily Telegraph,

                              TRUST’S FIRST
                                                                                                                                                                going from success to success since      Daily Mail and The Guardian - and
                                                                                                                                                                it was published in December 2018.       has even had a plug in HELLO!
                                                                                                                                                                                                         magazine.

                              CHARITY CHAMPION
                                                                                                                                                                The book is called Ten to Zen
                                                                                                                                                                and gives people tips on taking          It’s also been endorsed by
                                                                                                                                                                a 10 minute break in their day to        celebrities such as Judge Rinder
                                                                                                                                                                improve their wellbeing.                 and Fearne Cotton.

       Following our call for enthusiastic   She is eager to get started and                                                                                    In the first week after publication,     Owen says: “The need for mental
       members of staff to become            has already scheduled in two cake                                                                                  the book shot to third on the list of    health support is greater than ever
       Charity Champions in the last issue   sales across the Trust. Nyarai is                                                                                  Amazon’s bestsellers. Since then,        before. Although my book won’t
       of @WestLondon, we’re pleased to      also planning a charity football                                                                                   it’s sold over 10,000 copies in the      always solve the challenges people
       introduce Nyarai Chuma, Clinical      tournament in the summer so                                                                                        UK, has been translated into nine        face, it can hopefully stop them
       Team Leader on Sheffield Ward at      do keep an eye out for further                                                                                     different languages and is being         from getting worse.”
       Broadmoor Hospital, as the very       information on how to get involved.                                                                                sold in the US, Russia and China
       first Charity Champion for the                                                                                                                           among other countries.
       Trust’s Charity.                      The Trust Charity is dedicated
                                             to raising money for wards and
       Nyarai is a keen fundraiser and you   departments across our sites to
       may remember the story from the       improve the experience of service                                          TRUST STAFF SPEAK AT                                        Callum Ross, Consultant Forensic Psychiatrist and
                                                                                                                                                                                    Clinical Lead for Personality Disorder, and Estelle
       Winter issue of how Sheffield Ward    users, carers and families.
       collectively raised nearly £2,000
       in memory of Zelma Glasgow, a         With demand for our services
                                                                                                                        EUROPEAN PARLIAMENT                                         Moore, Strategic Lead for Psychology and Psychological
                                                                                                                                                                                    Therapies, gave a talk on mindfulness at the European
                                                                                                                                                                                    Parliament in Luxembourg in February.
       colleague who passed away in          increasing every day, the charity     BECOME A CHARITY
       2018.                                 relies on fundraisers to deliver
                                             additional projects or provide        CHAMPION                                                                                         This was part of the Parliament’s mental health initiative
                                                                                                                                                                                    ‘Mind Matters.’ The talk included a brief history of
       Over the coming months, Nyarai        equipment that fall outside of        We’re looking for more members of                                                                Broadmoor Hospital and also covered the effect of
       will be raising awareness of          normal NHS funding.                   staff to become Charity Champions.                                                               trauma on the human brain and how mindfulness and
       the Trust Charity among staff,                                                                                                                                               meditation can help deal with trauma. The talk was well
       patients, carers and families, and    Thank you to Nyarai for taking        If you’re interested, please email                                                               received by all present.
       encouraging others to become          the lead in becoming a Charity        wl.charity@westlondon.nhs.uk
       involved in fundraising.              Champion!                                                                                                                              Martin Weber, Director at the European Court
                                                                                                                                                                                    of Auditors said: “In challenging times like these,
                                                                                                                                                                                    mindfulness is an important reminder of the validity of
                                                                                                                                                                                    compassion and empathy in institutional leadership.”

         Hold a tea and talk fundraiser for
         Mental Health Awareness Week
         This year’s theme for Mental
         Health Awareness Week (13-19
                                             •   Plan your fundraising
                                                                                                                        NHS LONG TERM PLAN
                                                                                                                        In January, NHS England published       Medical Director, Jose Romero-           setting out aspirations and funding
         May 2019) is ‘Body Image – how      •   Host your tea party                                                    the NHS Long Term Plan, setting         Urceley, said: “The Trust’s strategy     levels for adult mental health. We
         we think and feel about our                                                                                    out priorities for the next 10 years.   matches the direction the plan sets      will be seeking clarity on these in
         bodies.’                            •   Send the funds you raise to:                                                                                   out, with our focus on caring for        the months to come.”
                                                 West London NHS Charitable                                             The plan aims to save half a million    service users’ physical and mental
         We’re asking you to start the           Fund, Finance Department,                                              more lives over the course of the       health, irrespective of the service to
         conversation by hosting a tea           West London NHS Trust, 1                                               next 10 years, preventing 150,000       which they are referred.
         and talk fundraiser in aid of the       Armstrong Way, UB2 4SD                                                 heart attacks, strokes and dementia
         Trust’s charity.                                                                                               cases.                                  “I’m pleased to see a major
                                                                                                                                                                focus on children’s and young
         Holding a tea and talk is simple:   If you would like to take part and                                         £2.3bn a year more funding in           people’s mental health services,
                                             to receive fundraising materials                                           real terms is committed to mental       accompanied by a funding new
         •   Set a date and arrange a        please email:                                                              health, and there is a promise          commitment.
             venue                                                                                                      to provide mental health care to
                                             wl.charity@westlondon.nhs.uk                                               350,000 more young people.              “However, the plan is less clear in
         •   Invite your guests

12 |                                                                                                                                                                                                                                             | 13
GOING FROM GOOD TO GREAT - SPRING 2019 - West London NHS Trust
IN OTHER NEWS                                                                                                     COMPLIMENTS

                                                                                  Come and join us at our

                                                                                  AGM
       Tribute to
       Lena Inger
       from Stephanie                                                                                                    SERVICE USERS’ COMPLIMENTS
       Bridger, Director of                                                       Annual general meeting
       Nursing and Patient
       Experience
                                                                                  24 July 2019                           The lady that I saw, Sofia, was amazing and
                                                                                                                         understanding. I felt very comfortable with
                                                                                                                                                                          her at
                                                                                                                                                                                        I have had a very
                                                                                                                                                                                        ward. The staff w
                                                                                                                                                                                                            positive experienc
                                                                                                                                                                                                                                  e on the

                                                                                  6pm to 8pm                                                                    and had a great                            ere amazing and
                                                                                                                         my assessment. She    was   brillia nt                        were beyond my                          the activities
                                                                                                                                                                                                           expectations. Pa
       Lena was a carer in Ealing who sadly                                                                              personality.                                                  lovely and I felt sa                   tients were
                                                                                                                                                                                                            fe at all times. Th
       passed away on 2 February 2019.                                                                                   About Ealing Liaison Psychiatry Service                       enjoyable stay. 10
                                                                                                                                                                                                           /10.
                                                                                                                                                                                                                                ank you for an
       She was an inspiring woman who worked tirelessly to promote                Paul Robeson Theatre                                                                                 About Lillie Ward,
                                                                                                                                                                                                           Hammersmith an
       awareness of mental health and the role of the carer.                                                                                                                           Mental Health U                           d Fulham
                                                                                  Hounslow Arts Centre                                                                                                   nit
                                                                                                                                                                          e
                                                                                  The Treaty Shopping Centre               West Ealing work as an exceptional team. Clair
       She was a key member of our service user and carer sub-committee,                                                                                            free  yoga
                                                                                                                           Darwood directed me to mindfulness and
       chaired the Ealing Carers Strategy Group and was absolutely                High Street
                                                                                                                           which averted a personal crisis.                              These people ha
       passionate about the delivery of the Triangle of Care, the initiative we   Hounslow                                                                                                                ve saved my life.
                                                                                                                           About Ealing Recovery Team West                               have met from th                      To everyone I
       support, to ensure the carer’s voice is heard throughout our services.     TW3 1ES                                                                                                                  e therapists to th
                                                                                                                                                                                         genuinely kind offi                    e wonderful,
                                                                                                                                                                                                             ce staff, thank yo
       She was a measured and thoughtful woman who showed so much                                                                                                                        bottom of my he                        u from the
                                                                                                                                                                      They                               art.
       compassion for the people around her. The Trust has lost a key                                                    The nurses were really helpful and friendly.                   About Back on Tr
                                                                                                                                                        e me.  They mad  e sure I                         ack (Hammersm
       advocate for carers, and I hope in my role as carers’ champion to                                                 understood me and didn’t judg                                  IAPT)                                 ith and Fulham
                                                                                                                         was comfortable and made me     laugh .
       continue to promote carer awareness as effectively as Lena did.                                                                                                Service,
                                                                                                                         About Cognitive Impairment and Dementia
       Personally, I will miss her deeply.                                                                               Hounslow

                                                                                                                         FROM A LITTLE BIRDIE ................
       This year’s Quality Awards will take place on 10 October 2019.
                                                                                     Free Wi-Fi is now available for
       The annual awards recognise and celebrate the hard work,                    staff, visitors and patients across
       dedication and achievements of staff across the Trust, reflecting                        Trust sites.
       our values of:

                                  Togetherness
                                  Responsibility
                                   Excellence
                                     Caring

       More information on the awards, and the people shortlisted,
       will be out soon.

                                                                                                                                                                                   e

14 |                                                                                                                                                                                                                                             | 15
GOING FROM GOOD TO GREAT - SPRING 2019 - West London NHS Trust
seconds
Beth Murphy, former service user, who now
works at the Trust.
                                                                    beth murphy
How long have you been involved with the
Trust?                                              What drew you to this role?
I work in two roles at the Trust. I have been a     I was a service user at the Recovery College. I
Peer Trainer at the Brentford Recovery College      was devastated to lose my job in teaching as a
for the past three-and-a-half-years, and six        result of my mental health. I found it difficult
months ago, I took up a second role as a Peer       to move forward; that is, until I discovered
Support Worker/Trainer at the Cassel Hospital.      the Recovery College. I was diagnosed with a
                                                    personality disorder and learned everything

                                                                                                         communications@westlondon.nhs.uk | 020 8354 8737
What does a typical day look like for you?          I could in terms of what I was going through.
There is no typical day, as they are all so         I learned so much that after a short while, I
different. At the College, I work part time in      underwent Peer Support Training and was
coproducing and co-facilitating workshops           offered the role of Peer Trainer. It was here that
covering topics associated with recovery,           my recovery truly began.
including anxiety management, understanding
depression and developing coping skills. In         What is the most rewarding part of your
working alongside various clinicians, I am able     role?
to bring my lived experience as a means to help     I feel most fulfilled helping people going on the
others along their recovery journeys.               same sort of journey that I went through. When
                                                    I was a teacher for seven years, I never felt my
My role at the Cassel involves working as part of   impact was as positive as the work I’m doing
the team of health professionals in                 today.
co-facilitating workshops for service users
who associate with a diagnosis for personality
                                                    What is your favourite quote?
disorder. I have also undergone training in the
                                                    “Be who you are and say what you feel, because
delivery of the Knowledge and Understanding
                                                    those who mind don’t matter and those who
Framework (which helps people work effectively
                                                    matter don’t mind” - Dr Seuss.
with those with personality disorder) and will
soon be co-delivering this training for staff
members across the Trust. There are lots of         What would be your perfect day?
meetings involved at the Cassel with plenty of      I’d probably be at the beach surrounded by the
opportunity for reflection. I feel very grateful    people I love.
to be working alongside so many leading
professionals.

Promoting hope
  and wellbeing
       together
GOING FROM GOOD TO GREAT - SPRING 2019 - West London NHS Trust
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