GUEST WELCOME BOOK - Deja Voom
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GUEST WELCOME BOOK
TABLE OF CONTENTS
Click any of the page numbers below to jump directly to that page and find the
exact content you are looking for!
Guest Dashboard �������������������������������������������������������� 2
Traveling to Mexico����������������������������������������������������� 3
Airport Shuttles & Resort Arrival ��������������������������������� 4
Event Check-In ����������������������������������������������������������� 5
Concert Schedule & Venue Info ������������������������������ 6–8
Travel Checklist & Prohibited Items ���������������������������� 9
School Supply Drive ������������������������������������������������� 10
Carbon Offsets and The Haven Workshops ��������������� 11
Resort Map ��������������������������������������������������������������� 12
Beach Venue Map ���������������������������������������������������� 13
Voom Room Map ����������������������������������������������������� 14
Resort Info & Activities ���������������������������������������������� 15
Adventures Overview ����������������������������������������������� 16
Departure Information ��������������������������������������������� 17
FAQs & Guest Services ���������������������������������������������� 18
1
GUEST DASHBOARD AND ITINERARY
We’re almost there! Help us make this trip a smooth sail to paradise!
AIRPORT SHUTTLES WEEKEND ITINERARY
Make sure you provide all of your flight details in the Guest Dashboard so You can view and print out your full weekend itinerary at any point leading
we can arrange your shuttles to and from the airport. into the event. This way you can see all of your party’s info, including reserved
adventures and other add-ons in one place. Log-in to the Guest Dashboard
Make sure you provide all of your flight details in the Guest Dashboard by
HERE.
February 21st, so we can arrange your shuttles to and from the airport.
**Only package administrators have access to the Guest Dashboard**
MOBILE APP
ON-SITE WiFi Don’t forget to download the official Bassnectar mobile app before you
Are you a Barceló guest looking to stay connected with the world while you’re in arrive in Mexico! View your schedule for the weekend and stay up to speed
paradise? If you haven’t already purchased WiFi though your Guest Dashboard, with event news or announcements, including details on the Lo Fi Room.
you can still purchase it directly with the resort after check-in! Barceló
guests who purchased Club Premium rooms will receive (1) complimentary
WiFi code which is good for (2) devices. WiFi is included in all Rosewood
Mayakoba packages.
If you have any questions regarding the Guest Dashboard,
please contact our Guest Services team via the Dashboard
Message Center, call 888-820-0386
or email info@cidpresents.com
2
TRAVELING TO MEXICO
Don’t forget your passport! You need it to enter Mexico.
SERIOUSLY, DON’T FORGET
YOUR PASSPORT
• You must have a valid passport at time of entry. For more information on passport
validity, please click HERE.
• For all US Residents who are traveling with a Non-USA or UK Passport, you are
required to bring your permanent resident card (Green Card)
• Please make sure you have two empty passport pages in your passport
• For non-US Residents, please check your Country’s international travel policies to
make sure you have prepared the necessary information.
BEFORE YOU ENTER MEXICO HOLD ON TO THE
• Your airline will provide you with an “FMM Immigration Form” which you will be
BOTTOM HALF OF YOUR
required to fill out with your personal information and submit upon your entrance FMM FORM!
into Mexico. Here is some additional information to help you complete this form:
This is very important. The Immigration Officer who
• Purpose of your Trip: check off “Turismo / Tourism” stamps your passport will keep the top of the form
• State and City Destination in Mexico: Riviera Maya, Q. Roo and give you back the bottom portion of the form. It
is required that you keep this form for the duration of
• Resort addresses can be found by clicking on your resort listing below: your trip. You will need it for check-in and to board the
Barceló Maya Barceló Palace Rosewood Mayakoba plane for your return. DON’T LOSE THIS! We suggest
putting it in your room’s lockbox upon arrival.
3
AIRPORT SHUTTLES
AND RESORT ARRIVAL
AIRPORT SHUTTLES RESORT ARRIVAL
Transportation between the resort and Cancún International Airport is included If you arrive before your room is available, the resort will store your luggage and
in your package and will be provided by our transportation partner, Amstar. we will be happy to provide you with your resort credentials so that you can enjoy
Please note that if your flight information is not finalized in the Guest Dashboard amenities while your room is being prepared. Guests will not be assigned to
by 2/21, you will be riding standby and it may be your responsibility to arrange their specific room or building until check-in.
your own transportation between Cancún International Airport and your resort.
For information regarding departure shuttles, check out page 17!
**Only package administrators have access to the Guest Dashboard**
Upon arrival at the airport, please follow the steps below:
• Go through immigration and proceed through customs
• Exit the airport and look for staff holding CID Presents
Deja Voom signs
• Your luggage will be tagged and loaded onto the
appropriate resort shuttle CHECK-IN
REQUIREMENTS
PLEASE NOTE: • Must be an event registered guest
• Immigration card
Only accept transportation from Amstar staff. You will not be required to • Passport
pay Amstar staff for transportation. The time between your flight’s arrival
and your arrival at your resort can take upwards of two hours, depending on *All Deja Voom registered guests will be able to check into
customs wait times and traffic.
their rooms with valid photo ID. The original purchaser(s)
does not need to arrive first for others to access the room.
4
EVENT CHECK-IN
CHECK-IN LOCATIONS & HOURS OF OPERATION
CID Presents staff will be there to meet you at the shuttle stop during check-in hours
and direct you to check-in
Barceló: The Kulkulkan Theater (a/k/a The Haven)
February 26th: 12:00 - 10:00 PM
February 27th: 12:00 - 10:00 PM
February 28th: 12:00 - 8:00 PM — Hotel check in at front desk,
Event check in at Caribe Adventures Desk
Guests arriving beyond the scheduled event check-in
Barceló Palace: Chak-Halal Meeting Room hours of operation should check-in with the resort for
February 26th: 12:00 - 10:00 PM their room reservation, then visit the concierge table
for more information on receiving event credentials
February 27th: 12:00 - 10:00 PM and merchandise gifts.
February 28th: 12:00 - 8:00 PM Our venue Box Office, located outside of the Venue
Entrance, will be open Thursday, February 28 - Saturday,
March 2 from 4:00 - 9:00 PM.
Rosewood Mayakoba: “The Spot”
Any registered guest in your party will be able to check-
February 26th: 2:00 - 8:00 PM into their room themselves. Registered guests can
February 27th: 12:00 - 8:00 PM check-in with or without the package administrator.
All guests can be registered via the Guest Dashboard.**
Please note: Event wristbands are durable, waterproof, RFID
enabled and individually assigned. Wristbands are non-replaceable
and non-transferable.
5
BEACH STAGE SCHEDULE
DOORS OPEN AT 5:00PM
Be sure to check out the full resort map on page 12 for the locations of all stages!
THURSDAY FRIDAY SATURDAY
6:00 PM
TELEFON TEL AVIV BEATS ANTIQUE (DJ Set) DORFEX BOS
7:00 PM
ELOHIM THE GLITCH MOB CLAUDE VONSTROKE
8:00 PM
OTT. REZZ DIGITAL MYSTIKZ MALA
& COKI
9:30 PM
BASSNECTAR BASSNECTAR BASSNECTAR
*Schedule Subject to change
6
POOL PARTY &
LATE NIGHT SCHEDULES
These shows are accessible to Rosewood Mayakoba guests too! Please refer to page 15 for the shuttle schedule.
7
PIRATE PARK SCHEDULE
SATURDAY, MARCH 2
Pirate ship sets DO NOT incur an additional fee to enter the water park.
These shows are accessible to Rosewood Mayakoba guests too! Please refer to page 15 for the shuttle schedule.
SATURDAY
12:00PM
12:30PM FFINN
1:00PM
BROKEN NOTE
1:30PM
CONRANK
2:00PM
JANTSEN
2:30PM
DIGITAL ETHOS
3:00PM
ILL GATES
3:30PM
BUKEZ FINEZT
4:00PM
*Schedule Subject to change
MERCHANDISE ACCESIBILITY
The Merch Booth will be open on show days from 1 PM - 4 PM on the For guests who may need accessibility assistance, our ADA Request
resort side of the Beach Stage Venue (Barceló Guests Only) and from
Form is in the Message Center on the Guest Dashboard.
5 PM - Close inside the venue
8
TRAVEL CHECKLIST &
PROHIBTED ITEMS
TRAVEL CHECKLIST/ALLOWED ITEMS VENUE PROHIBITED ITEMS
• Passport • Rain Coat (just in case!) • Any professional cameras, any video, and/or • Stuffed animals or dolls
any audio equipment (including GoPros)
• Sunscreen (reef-friendly please!!!) • Non-professional digital and film cameras • Tripods, monopods, and selfie-sticks
• Large Bags
• SPF Chapstick (you’ll thank us later…) • Pants and nightly attire for the sit-down • Flammable products or materials and sprays
restaurants • Any item that can be used as a weapon
• Insect Repellent • Pets or animals of any kind
• Costumes • Inflatables (allowed at Beach Stage & in
• One-dollar bills (to tip the servers + staff) • Illegal substances (including marijuana)
Voom Room)
• Portable ashtrays if you smoke (some will be
• Ear Plugs (for the music + for sleep) • Unsealed: cigarette packages, tampons, packs
available for purchase at the Pop-up Shop) • Totems (allowed at Beach Stage & in Voom
of gum, chapstick/lip gloss
• Warm Clothing (for nights) Room)
• Watertight protective bags for cameras or • Electronic or vapor cigarettes
• Reusable Water Bottle electronic gear (if needed) • Fireworks, pyrotechnics, or any other kind
of explosive • Flammable products or materials and sprays
• Double-pocket CamelBak-style hydration • Portable Battery Charger
pack – front pocket must be smaller than • Glass in any form • Drug paraphernalia
• Notebook + Pen
main pocket • Vitamins
• Water guns, water balloons, and/or any
• Hand Sanitizer
• Vitamins, Supplements, Prescriptions, other kind of water projectile • Instruments
Contact Lens Supplies, and anything you • Hula hoops
• Glowsticks • Gas masks and tactical clothing
need to keep healthy during your travels • Small Clutches
• Focus light beam devices of any kind, • Any item that can be used as a means to
• Snacks or anything healthy to munch on in • Small, Single Compartment Fanny/Hip Packs including laser pointers disturb the peace, endanger the safety of the
your rooms
• Common sense, an open mind, an open • Flyers and stickers crowd, and/or inflict damage to people and
• Bathing Suit heart, and all your contagious enthusiasm :) goods
• Marker pens and spray paint
• Flip Flops • Oh and download the Bassnectar App for
• Comfortable shoes for travel and offsite event maps, artist/non-profit/project info,
adventures photo filters, the Open Decks set times, and to
receive notifications from our team direct!
• Sunglasses
Click here to download on iPhone
• Hat
Click here to download on Android
9SCHOOL SUPPLY DRIVE
Time to bring our love of Education to Mexico.
Be Interactive and Bass Network have organized a backpack,
book, and supply drive for a school in Riviera Maya. If you’re
headed to #DejaVoom, consider packing a backpack full of good
things for learning.
THE SCHOOL REQUESTS:
Backpacks for children ages 5-12
Spanish and English reading books for children
ages 5-12
Notebooks
Normal and colored pencils
Crayons
Rulers, erasers, pencil sharpeners, and other
common school supplies
Donations for teacher salaries & operating expenses
If you’d like to contribute, but don’t want to fly in your donation
(or aren’t going to Deja Voom) you can donate on the website at
http://fundacionkiinbeh.com/
10CARBON OFFSETS
We’re using a portion of Deja Voom package sales to purchase
carbon offsets for every single round trip flight taken to Mexico!
The project we are contributing to is a wind energy center in Texas,
helping in the transition from oil to clean power while creating
jobs. This wind energy project doesn’t create air or water pollution
and uses no water in power generation. Wind projects allow land
to remain in agricultural use while providing more income and
growing the tax base for rural regions of our country. We are happy
to contribute to the movement against fossil fuels.
THE HAVEN WORKSHOPS
All activities listed below will take place in The Haven (Kukulkan Theater), and are free of charge.
ACTIVITY DATE TIME
Yoga in The Haven 2/28, 3/1, 3/2 12:00 PM - 1:00 PM
Ancient Wisdom Modern Rituals: DIY with Crystals and Essential Oils 2/28 1:00 PM - 2:00 PM
Shamanic Sound Healing 2/28 2:00 PM - 3:00 PM
Reiki for Everyone 2/28 3:00 PM - 4:30 PM
Hula Hooping Playshop 2/28 4:30 PM - 5:30 PM
Painting Workshop and Craft Hour 3/1 1:00 PM - 2:00 PM
Composing the Mix with Special Guest ill.Gates 3/1 2:00 PM - 5:00 PM
Crystal Clear Climate Communication 3/2 1:00 PM - 2:00 PM
Low-Waste Living: How to Regenerate the World with your Lifestyle 3/2 2:00 PM - 3:00 PM
Exploring and Preserving Cenotes 3/2 4:00 PM - 5:00 PM
Volunteer or Intern Abroad: Ocean Conservation in Mexico 3/2 3:00 PM - 4:00 PM
11RESORT MAP
12BEACH VENUE MAP
13VOOM ROOM MAP
14RESORT INFO AND ACTIVITIES
Deja Voom is an immersive experience with something for everyone!
Click on your resort below to get the low down on your very own slice of paradise!
BARCELÓ BARCELÓ ROSEWOOD
MAYA PALACE MAYAKOBA
MAYAKOBA GUESTS SHUTTLE SCHEDULE
The below shuttle schedule applies to Rosewood Mayakoba Guests only. Barcelo guests may not ride the shuttle.
Please Note: Pick up and drop off location at Barcelo will be at the Caribe Lobby.
Rosewood Mayakoba to Barceló Barceló to Rosewood Mayakoba
Thursday Friday Saturday Thursday Friday Saturday
Shuttle 1 Departure 4:00 PM 11:00 AM 11:00 AM Shuttle 1 Departure 11:30 PM 3:00 PM 3:00 PM
Shuttle 2 Departure 5:00 PM 1:00 PM 1:00 PM Shuttle 2 Departure 1:00 AM 11:30 PM 11:30 PM
Shuttle 3 Departure --- 4:00 PM 4:00 PM Shuttle 3 Departure 3:00 AM 1:00 AM 1:00 AM
Shuttle 4 Departure 5:00 PM 5:00 PM Shuttle 4 Departure 3:00 AM 3:00 AM
15ADVENTURES OVERVIEW
While you’re living it up in Riviera Maya, you’d be remiss not to head off the beaten path and explore the stunning ancient history and culture of the Yucatan Peninsula!
These opportunities are completely optional and local transportation is included. Whether you’re interested in reserving an adventure and want to learn more about
the opportunity, or already have a reservation and are curious about what your day will be like, how to catch the shuttle, and more - this is your page!
Guests should refer to their dashboard itinerary for the accurate pick-up times.
Click on any of the images below for a detailed explanation of that adventure!
ATV / ZIPLINES CATAMARAN CHICHEN ITZA JUNGLE MAYA RIO SECRETO
XEL HA TULUM PUNTA LAGUNA BEACH CLEAN UP TEMAZCAL WELLNESS
BOOKING ADVENTURES
You can reserve any adventures that are still available at one of our friendly resort concierges on-site.
16DEPARTURE INFORMATION
Shuttle transportation from your resort back to Cancún International Airport is included in your package.
While you don’t need to be worrying about going home just yet...that final day of Deja Voom hits hard, and it’s best to be prepared
for what’s just over the horizon.
The package administrator should submit final flight information through the Guest
Dashboard if he/she has not already done so. If the flight and pick up information in
your Guest Dashboard is inaccurate, you can contact CID Presents Guest Services via the
Message Center in the Guest Dashboard, 888-820-0386 or info@cidpresents.com
for assistance.
We will provide shuttle departure times for all guests whose flight information is registered
in the Guest Dashboard. Please stay tuned for a departure email closer to the event!
CHECK OUT
• Check out is by noon on the day of your departure
• Each individual room guest will be required to check out prior to leaving the resort
• Please allow enough time to check out with the resort before your scheduled airport
shuttle departure
• You must check out at the same lobby that you’re staying in
BARCELÓ GUESTS ONLY:
• We encourage you to utilize express check out the night before leaving to settle any
expenses and expedite the process the following morning
• If you utilize express check out, you will still need to see the front desk the following If your shuttle departure time is after the room check-out time,
morning to return your resort wristband and receive your check-out slip so you can you’ll still be able to enjoy resort amenities after you check-out of
exit the property the room and before you are picked up by the shuttle.
17FAQ & GUEST SERVICES
Did we miss anything? Do you still have questions? If so, our FAQs should be able to answer
them for you. If you still can’t find what you’re looking for, we have a full-time Guest Services
team available both on-site in Mexico and back in the states, manning the phones, live chat
and email to answer any issue you have, no matter how big or small.
We’re here to make sure you have the best time of your life. Let us know how we can do that!
Contact our Guest Services team via the Dashboard Message Center, or feel free to call 888-
820-0386 or email info@cidpresents.com during the hours of 10 AM - 6 PM EST (7 days
a week). Once onsite, our CID Presents concierges are available at each resort and within
the venue each night. We also have a 24hr phone line onsite so feel free to call anytime
at +52 984 875 14 00.
FOLLOW ALONG
We’ll be documenting this special vacation with Bassnectar on social media, and
we hope that you’ll join in on the fun by sharing your pictures and videos with us
throughout the weekend!
#DejaVoom
@dejavoom @dejavoom @dejavoom
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